Our Power Solar Reviews
About
Our Power Solar is a Solar Power Installation business based in Forster NSW. Here are their reviews as submitted by visitors to SolarQuotes
Reviewers report paying: $6,000 - $8,500 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter and battery brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Our Power Solar Reviews (18)
Show Most Recent reviews from All time
Average Scores
4.9/5
Value for money
4.9/5
Quality of System
5.0/5
Installation
5.0/5
Customer Service
- 5 star 16
- 4 star 2
- 3 star 0
- 2 star 0
- 1 star 0
View Timeline
17 January 2022
13 December 2021
Professional service
Very professional from quotation to completion. Approachable and knowledgeable with any queries. Would highly recommend this service.07 November 2021
A Painless Solar Panel Install
In Quoting process information given easy to comprehend also had components of panels to show what they look like which made it easier to understand and know what will be on your roof.Installation ran like clockwork all safety issues covered ie height licences for all panel installers including use of a new fail safe guardrail (safety a big issue for us). Never an issue with times always punctual and site left very tidy.
Customer service was great all connections to grid including installing app on my phone to monitor usage.
Would most certainly recommend this Company to anyone who requires a painless introduction to Solar Panels for great customer service, information and installation.
Supplier Reply:
Thanks Nicky,It was our pleasure.
We look forward to hearing about your savings. Your Catch Power Solar diverter will definitely help maximising your self consumption and increase your savings.
Is is great working with clients who appreciate quality.
The black rail to match the panel frames looks amazing also.
Cheers
Mitch
07 September 2021
Excellent installer
Mitch and his team were extremely prompt and hard working. Mitch took the time to explain options and once we decided on a system, he quickly filled the application, ordered the materials and got the job done. Very happy with the communication, professionalism and work performed.Supplier Reply:
Thanks Daniel. We look forward to hearing about your savings.24 July 2021
Excellent Service
Mitch the owner from Our Solar Power was extremely helpful in personally attending our site to ask us many question to understand our needs and expectation from a solar installation. He provided a number of alternative for us to consider in his quotation. We selected 13.2 Kw REC Solar N-Peak panels with 25 year warranty and a Fronius Symo 10.0-3-M · 10000 W 3 phase inverter with 10 year warranty. The installation went smoothly without any problems and 2 days of site installation the system was switched on. A professional and efficient provider.Inverter rating: 5/5
Supplier Reply:
Thanks for your in depth review Ian. It was a pleasure working at your property.Choosing quality products ensures your investment will last 20+ years, saving you money and keeping cheap panels out of landfill.
We are looking forward to hearing about your savings.
20 June 2021
Original Review on 18-10-2020:
Successful installation
Mitch Haywood (who owns "Our Power Solar") was very thorough, and even offered to replace broken tiles if we supplied the tiles. It took two days to do the installation, and after one or two early problems he got it working. He also installed an app ("iSolarCloud") which monitors output to grid and to the house. I have yet to fully evaluate the system as I need a few months usage. It was installed on 9th October, so it's early days.8 months later we asked David: "Are you happy with the performance of your system so far?"
The system is good, particularly the ability to monitor output via my phone. Only disappointment is the price I am getting from the electricity supply company (Powershop). this is 7 cents per kW.h. I have written to them about this, but they will not increase it. The downside of switching to another company (such as AGL) is that they invest in gas and/or coal, whereas Powershop invests in hydropower.One dat I might get a battery.
26 April 2021
Well worth the money
So glad we picked Our Power Solar to install our solar system. Mitch and his team answered all our questions and made sure due to our age that we understood. They were polite, tidy and punctual. We should save far more money than we outlayed.Supplier Reply:
Thanks Carol.It was our pleasure to install your solar system.
We look forward to hearing about your savings.
01 March 2021
Best Solar Service and quality system
Mitch and his team were excellent. Mitch went through everything with us going over our site and explaining why and where we should put our panels. Everyone else we spoke to was more then happy to quote site unseen. Which was one of the first things you said never never go with someone who doesn't visit your site. Mitch checked our site and once he did he said the panels could not go on the north or West as we were recommended but everyone else. We have too many trees shading those areas. We went with east which has no shade until afternoon. After install Mitch was able to show us we are actually still generating sun power on our East facing Panels even at 3pm where as our western side was already in full shade. If we went with the cheaper mob who did not come out to our site we would have wasted our money as our solar panels would have only had a couple of hours sun.Mitch also explained what we needed to do next once install was completed to get our provider to setup our grid connection and how best to take advantage of our solar power once connected to the grid.
We highly recommend Mitch and his team helpful, clean, on time and he knows what he is doing.
Greg.
13 February 2021
Very happy with Our Power Solar
Mitch installed for me a 6.6kW solar system. Apart from a well installed system, he was always on time and kept me up to date on all communications. I would not hesitate to recommend himInverter rating: 5/5
18 January 2021
Easy and efficient installation
Mitch was very easy to deal with. He explained everything in terms I could understand and was punctual. Nothing was too much trouble and the install was completed in a timely manner.Panel rating: 5/5
Inverter rating: 5/5
06 January 2021
Great Job
The quote was punctual and Mitch answered all question put to himThe installation went smoothly without any problems
They did all the paper work no problems with there customer services
I would not hesitate to recommend our power solar all in all a very good experience regards Anthony Warren
Panel rating: 5/5
Inverter rating: 5/5
19 December 2020
Prompt and courteous
The team were all very polite and came when they said they would. They did the job quickly and cleaned up after themselves. Job looks great and I'm very happy with it. The quote came promptly online and was easy to navigate with stacks of information. ThanksInverter rating: 5/5
08 December 2020
Easy process, Professional Service and Prompt Installation
The whole process from requesting a quote to installation was exceptionally easy. Mitch obviously knows his products very well and was more than happy spending time answering questions and explaining things for us.We received a very detailed quote offering a range of systems depending on our budget, once we selected our system and paid our deposit, installation was arranged very quickly.
We were given detailed instructions on how to use our system and also the relevant app on our phones or computer.
Also making the process easier for us, Mitch arranged for the relevant grants to be paid as well as lodged the relevant paperwork with our energy provider to start that process.
From beginning to end this was super easy and stress free. We would HIGHLY recommend Our Power Solar!
Supplier Reply:
Thanks Bianca. We are looking forward to hearing about your savings.06 December 2020
Great installer
The solar installation process from quote,through to completion of job was a very satisfying experience.Mitch was professional and communication was faultless.Would highly recommended him to future customers.Supplier Reply:
Thanks Steve. Our pleasure.20 November 2020
Solar installation
Mitchell Heywood is one of the most helpful people we have come across.We had a never ending list of questions which he dealt with and answered in a patient and professional manner.
He quoted many scenarios for us so that we could make the right decision for us.
All parts of the installation process were handled in an experienced way that instilled confidence, any problem being addressed and solved.
Customer service second to none, we would have no hesitation in recommending his business. We are delighted that we were able to use a small local business.
Supplier Reply:
Thank you Susan. It was our pleasure.08 November 2020
Prompt and genuine installer
Sales/quoting process was swift and very informative. Mitch and his installation team were very punctual - arriving exactly at the time they said they would. They were very informative giving regular updates on progress of installation. Extremely tidy no mess they even blew all the leaves off my roof at the conclusion of the installation. Mitch completed all the paperwork for my energy retailer and wholesaler to complete my installation including organising for my Smart meter to be installed.Panel rating: 5/5
06 November 2020
Great service from a very knowledgeable and competent installer
The quotation process was very comprehensive, and I felt very comfortable and reassured with the competence of Our Power Solar.Installation was very professional and trouble free. No mess, no fuss, and very punctual.
After sales service was very helpful as they organized the grid connection after the install.
21 October 2020
Very happy customer
Mitch from Our Power Solar communicated throughout the process. We were kept up to date with what was happening without being overwhelmed.Mitch answered all our questions (no matter how trivial) and was very professional.
Mitch knows the products and helped us compare options, and continues to be happy to answer any queries we have after instillation.
No hard sales tactics which is so nice!!
Loved the interactive quote.
Smaller LOCAL business, so you in contact with the same person throughout the whole process.
Original Review on 17-05-2021:
Local provider with quality service
We received several quotes but decided to go with Our Solar Power because we felt Mitch provided the most honest and transparent answers to our questions as well as being a local provider we could call on as the need arose. His was not the cheapest quote but he guided us through the myriad of options patiently and helped us come up with a mid/high range combo we were happy with. Installation occurred on time and the guys were polite and efficient. We are still waiting for AGL permission to flick the switch so we can't comment on how the system works as yet. Original ratingsPanel rating: 5/5
Inverter rating: 5/5
Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5
8 months later we asked Lia: "Are you happy with the performance of your system so far?"
The system has exceeded expectations. The plan we are using with our electricity provider appears to be optimising our ability to reduce our carbon footprint at the same time it is reducing our overall power costs.