Solar Naturally - Company Review Notice Solar Naturally - Company Review Notice
Solar Naturally

Solar Naturally Reviews

4.4

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About

As advised by Solar Naturally as at January 31, 2018:

Solar Naturally is a leading provider of solar energy systems in Western Australia for both residential and commercial solutions. WA owned and operated, Solar Naturally has installed solar in over 22,000 homes, business and government facilities since opening operations in 2008. Solar Naturally has a long history of successful trading in a forever changing industry, the products and solutions that are recommended are based on years of experience in the industry.

Solar Naturally are dedicated to only offering the premium solar products on the market, stocking panels from Canadian Solar, Q-Cell, Q-Cell Plus, Solar World and GCL and inverters from SMA, Fronius, Goodwe and Sungrow. This allows Solar Naturally to introduce the latest advancements in technology from around the world and gives you a greater range of choice to suit your needs. Their premium solar product range can be customised to suit your requirements and price range.

Solar Naturally’s installation technicians are all employed and not outsourced so that you can be guaranteed quality workmanship while your system is being installed. Solar Naturally offers finance and leasing for businesses, which make their solar investment cash flow neutral. Leasing options are also available for residential.

Solar Naturally have a solution for every type of solar need weather your requirements are for residential, small business or large commercial.

Solar Naturally is dedicated to offering cleaner energy solutions through its divisions of;

Solar

EPC

Solar Service

Post install and Faults Solar Service of other vendors

Notable Projects Include:

Christian Brothers College (100kW)

Bestry Holdings (200kW)

Auto Masters – 10+ sites

IGA – 10+ sites

Simmos Ice Creamery Dunsborough (100kW)

Wanneroo Smash Repairs (85kW)

Communicare (100kW)

Spices Group (100kW)

Panel and inverter brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solar Naturally Reviews (188)

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Average Scores

4.1/5

Value for money

4.4/5

Quality of System

4.5/5

Installation

4.4/5

Customer Service

  • 5 star 58
  • 4 star 100
  • 3 star 15
  • 2 star 10
  • 1 star 5

Brilliant customer support

Installation was good but the customer service is brilliant. I think you can get slightly cheaper out there but I would highly doubt that you would get the same post sales service. Have an issue with the inverter atm but I think that's to do with the software. Goodwe not the best to deal with but I can't fault Solar Naturally with their customer support.
Panel rating: 4/5
Inverter rating: 3/5
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Overpriced better value elsewhere for same system

They got me for over $9000 for a 6.6kw system and a goodwe 8.5kw inverter and 16 panels friends and relatives were shocked at the price and i talked directly to their providers and for the same system was getting quotes varying from $3900-$4900 So do your due diligence and go with someone else
The sales contract copy was hardly legible in the kw entry and I needed to call back to confirm what the kw actually was once I realized I’d been overpriced I was told by Kieran they could provide extra panels at no extra charge as my inverter could take extra panels and was told by him to be patient over the new year and was never called back I’ve called over 30 times and never received a call back
So do your homework before signing up with this company as once it’s installed they will not respond to any promises and ignore your calls in a nutshell this company slugged me over $9000 plus the government rebate which would be at least $13000 to them for a system I’ve seen little benefit from
Terrible customer service.
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Easy to understand about the solar system. Pointed out what goes wrong with other systems and why this one is better. Also uses own installers and not contractors

Solar Naturally organised everything. The 3 installers took just 3 hours to do the job and were polite, professional and knowledgeabl. Great customer service. Came on time and cleaned up excellentally
Inverter rating: 5/5
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Please stay away from this company!!!!

Please do not get this company to do your solar.
You do not get any quotes, just get pushed into signing a contract whilst being told its not final when you sign it. Turns out it is and if you try to get out they want 15% payment.
When meeting the sales person, they were extremely nice, however, pushed my into signing letting me believe it's not a real contract. I did not get advised what kind of inverter or panels I would get. When questioning a decision later I was advised that all other company are just dodgy.
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Confusing times

Solar quotes provided me access to some excellent suppliers but unfortunately I’d already been contracted to another supplier & hadn’t realised that not all panels, inverters and systems used are the same. It’s definitely worth doing your homework & solar quotes is a great source of quality installers.
Inverter rating: 4/5
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My Solar installation experience

The Sales quoting process was professional and there was good follow up.
The installation team, were punctual, polite, informative and friendly
Great Customer service from the time the order was placed until the job was completed.
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Everyone I dealt with were most professional

Quotes were in the middle range of all quotes obtzined.
The installation team were friendly, polite amd very efficient. They met all the promises made by the sales person.
Customer service was spot on. My only task was to sign paperwork and oay for the system.
I can highly recommend Solar Naturally to amyone.
Panel rating: 5/5
Inverter rating: 4/5
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Fantastic job done by the installers.

We had a great experience, installers were very friendly and knew what they were doing. Stayed until the job was complete, between the rain showers. Very happy.
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This 1.75 star review was removed at the request of the reviewer

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This 1.00 star review was removed at the request of the reviewer

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Longevity & quality

My family and I have chosen quality and a company that will hopefully be around for the next ten plus years. We wanted reliable service and guarranteed warranty to cover any equipment defects. The sales team were efficient but poor to follow through on questions that could affect the signing up of installing new solar system. After sales were helpful but getting app to check savings is quite complex and not user friendly. The tradies that did the install were quick and efficient, however no cover was provided for the inverter which I thought was very strange due to expensive price point which I believe should have involved this service. If we had not built a cover for the inverter, our warranty would have been compramised. Make sure you get a cover as part of your install. Apart from the minor issues raised everything else ran pretty smoothly and was completed within one month of signing solar contract.
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Peters Review

Solar Naturally sales representative punctual and spent a good 45 min to hour going through the pros and cons, different system sizes and comparisons of similar units.
Installation was top notch. Installers arrived on time as said. Very polite and explained clearly any questions asked about the system. System installed neatly and with in the guide lines.
Yes they also helped to organise grid connection with the supply authority prior to install. As they would need to in WA.
Panel rating: 4/5
Inverter rating: 5/5
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Happy to recommend

Have had system for a few weeks now, everything seems to be ok. System is currently only producing decent output from ~9am-3pm, but it is currently middle of winter.....have had quite a few days of full sun though, and the app shows the system output to be as you would expect over the course of the day.
Company was good to deal with, did everything they said they would do. Installers turned up on time, very professional and efficient. Could have taken just a little more care with reinstalling the roof tiles removed to run cables to the inverter properly. No big deal I guess, a 5 minute job. Am happy to recommend this company.
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I was a happy till yesterday Good Friday, when I went to find that I had a roof leak , I had my son check the roof and found that 2 roof tiles were missing I had the panels installed on the 29th March.
This is negligence on the installer. You will be hearing from me not a happy customer. Will be getting in contact with my insurance company. I was told when I was getting the panels that I would have 24 hour emergency service if anything went wrong . Liliana
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Our inverter became faulty a few months ago and we are still waiting for a replacement! So we have been paying full electricity bills and feel as if we've wasted our money getting a solar system installed as it's been out of use for months now. Still no news on when our new inverter will be installed. Very disappointed in the customer service with this. It is ridiculous that something that we invested so much money in can take this long to fix and through mo fault of our own.
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Great from start to finish with system well installed
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Best service from start to finish everone concerned from solar naturally was excellent
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From the sales person to the installer to the after sales service, we have encountered nothing but helpful and friendly people. I would thoroughly recommend them.
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Can not fault our experience with Solar Naturally. From start to finish they have been nothing but professional with outstanding customer service. Installation was fast and the installers were very knowledgeable.
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A really good experience with professional installers. I would definitely recommend Solar Naturally to anyone looking for a reliable system which will save on power bills.
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We can’t fault our experience. This is a company that really delivers on what it promised. It’s all reflected in our Synergy Bills. We’ve recommended this company and Liam our a Sales Rep to many with a handful of successful installations.
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Solar Naturally is the best solar company in Australia
From sales to installation and subsequent follow up from the behind the scenes team the absolute professional integrity of the whole company is outstanding. I was lucky enough to be at home when the Western Power auditor came to independently inspect the installation he advised that the quality of workmanship and parts were of the highest standard
I would highly recommend having your solar system installed and supplied by Solar Naturally and enjoy the savings of a very valuable asset for years to come
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We had a 3kW system put on our house and it's providing exactly as we were informed. We run most appliances during the day and it has reduced our overall electricity spend. Solar Naturally were very professional and the installation was very convenient and without hassle. They went about their business and asked how and where we'd like to set everything up. It's 1 year later and we're happy with our investment.
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No hassles. Quick turn-around.
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This week I had the team from Solar Naturally install Solar to my home in Thornlie. From the minute I spoke to them they were extremely helpful and informative, answering all my questions in detail.
The installers James and Wes arrived exactly when they said the'd be there and did an awesome job on the installation. They were really knowledgeable and passionate about their product and gave me all the info I needed.
I'd highly recommend Solar Naturally to anyone. Thanks team!
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From a help full sales assistant that answered all my questions.
To installers that arrived on time went through the install got it done in good time and had a professional finish.
Answered all my questions about running maintenance faults etc.
Have not had to test maintenance or warranties yet so can't comment on after sale service.
So far I am happy with my new install.
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Didn't deliver as promised . I've sat on this for over a year and have done my figures and total rip off. Don't go with them. Haven't been able to resolve this issue either.
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Had my system installed a couple of months ago, the installers broke 4 roof tiles on my roof, left without showing me the damage.
I took photos and sent them to the sales person who told us they have the best installers and no contractor's of the damaged roof tiles, unsurprisingly I had no reply.
Overall dissatisfied with the installation and price for this small system.
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Installation was a bit off a drag because of workers but eventually got it done sale person & staff were good . Hopefully will cut our power bill in half so am happy with system
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Salesperson was knowledgeable and very personable. Everything was handled efficiently with very little effort on our part. The tradespeople were efficient, friendly and tidy. They did an impeccable quality installation, something that is hard to find these days.
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I had a 20KW system installed on my workshop and a 6.5KW system installed on my house and I am extremely happy with the performance of both systems. So far I have found a decrease in my power bill on my commercial property of around $1000 per bill and a decrease of around $300 on my home. I'm very happy with Solar Naturally and would definitely recommend them to people looking to get a solar system installed.
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The guys came along and installed our system really quickly, efficiently and without any problems. They were very polite and neat and tidy. I would have no problem recommending this company.
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Great service from quote to install. Quick and easy, and everyone we dealt with were professional and friendly. Answered all our questions.
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All the people we spoke to and dealt with from Solar Naturally were very helpful and responsive.
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The team have been great from the sales Rep to the installer and everyone in between they explained everything and the customer service is excellent they might not be the cheapest around but they are not the most expensive and as far as I can tell quality is good. Installers were here when they said they would be.
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I chose Good in the Quality of system category, - However the system has only been installed for a couple of weeks.
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Excellent from start to finish, from all aspects, non pushy sales and fast efficient installation, top notch,????
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Avoid this company like the plague. Flaws in the roof panel design, poor assessment of our needs and a too-small inverter for the size of our home were quickly revealed with our first electricity bill. Trying to get the problem sorted out turned into a nightmare with the company offering solutions that had not been carefully thought through and hence turned out to be unviable. And for the privilege, they wanted extra payment that would have literally doubled the price of the system. After several months of putting up with these half-hearted responses, we wrote to the directors of the company (none of whom had made any attempt to contact us) with a genuine desire to try and find a constructive solution. Despite sending emails and a letter via Australia Post and asking their sales person to get them to reply, we heard nothing back. Yes, nothing. The lack of interest and professionalism was stark, to the point where we were eventually forced to contact the Department of Consumer Protection to see if they could help us. Who ignores the Department of Consumer Protection when it asks you to contact them? Well, it took several attempts before even the Department could get a reply. In the end we told Solar Naturally to remove their entire system and have since found another company that is professional, respectful and clearly knows what they are doing. After suffering five months of hell, our new system has been installed and is working superbly. Thank you Solar WA for restoring our confidence in the solar industry.
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A salesmen lied to us now we are regretting, we were better off than to have this useless Solar on my roof.

We use to pay our power bill not more than $250 for 2 months

Now we are paying around $170 + repayment of the Solar $100 a month
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Unfortunately the communication from the installers was poor as we were expecting no panels to be put on the front of the garage and they were out there.
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