Solar Naturally Reviews
4.4
Leave a review Based on 155 reviews
- 5 star 47
- 4 star 84
- 3 star 13
- 2 star 7
- 1 star 4
Average Customer Review
- Value 4.14
- System Quality 4.37
- Customer Service 4.46
- Installation 4.53
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About Solar Naturally, Solar Installers
As advised by Solar Naturally as at January 31, 2018:
Solar Naturally is a leading provider of solar energy systems in Western Australia for both residential and commercial solutions. WA owned and operated, Solar Naturally has installed solar in over 22,000 homes, business and government facilities since opening operations in 2008. Solar Naturally has a long history of successful trading in a forever changing industry, the products and solutions that are recommended are based on years of experience in the industry.
Solar Naturally are dedicated to only offering the premium solar products on the market, stocking panels from Canadian Solar, Q-Cell, Q-Cell Plus, Solar World and GCL and inverters from SMA, Fronius, Goodwe and Sungrow. This allows Solar Naturally to introduce the latest advancements in technology from around the world and gives you a greater range of choice to suit your needs. Their premium solar product range can be customised to suit your requirements and price range.
Solar Naturally’s installation technicians are all employed and not outsourced so that you can be guaranteed quality workmanship while your system is being installed. Solar Naturally offers finance and leasing for businesses, which make their solar investment cash flow neutral. Leasing options are also available for residential.
Solar Naturally have a solution for every type of solar need weather your requirements are for residential, small business or large commercial.
Solar Naturally is dedicated to offering cleaner energy solutions through its divisions of;
Solar
EPC
Solar Service
Post install and Faults Solar Service of other vendors
Notable Projects Include:
Christian Brothers College (100kW)
Bestry Holdings (200kW)
Auto Masters – 10+ sites
IGA – 10+ sites
Simmos Ice Creamery Dunsborough (100kW)
Wanneroo Smash Repairs (85kW)
Communicare (100kW)
Spices Group (100kW)
Solar Naturally Solar Reviews
From a help full sales assistant that answered all my questions.
To installers that arrived on time went through the install got it done in good time and had a professional finish.
Answered all my questions about running maintenance faults etc.
Have not had to test maintenance or warranties yet so can't comment on after sale service.
So far I am happy with my new install. Show additional information
To installers that arrived on time went through the install got it done in good time and had a professional finish.
Answered all my questions about running maintenance faults etc.
Have not had to test maintenance or warranties yet so can't comment on after sale service.
So far I am happy with my new install. Show additional information
Didn't deliver as promised . I've sat on this for over a year and have done my figures and total rip off. Don't go with them. Haven't been able to resolve this issue either.
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Had my system installed a couple of months ago, the installers broke 4 roof tiles on my roof, left without showing me the damage.
I took photos and sent them to the sales person who told us they have the best installers and no contractor's of the damaged roof tiles, unsurprisingly I had no reply.
Overall dissatisfied with the installation and price for this small system. Show additional information
I took photos and sent them to the sales person who told us they have the best installers and no contractor's of the damaged roof tiles, unsurprisingly I had no reply.
Overall dissatisfied with the installation and price for this small system. Show additional information
Installation was a bit off a drag because of workers but eventually got it done sale person & staff were good . Hopefully will cut our power bill in half so am happy with system
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Salesperson was knowledgeable and very personable. Everything was handled efficiently with very little effort on our part. The tradespeople were efficient, friendly and tidy. They did an impeccable quality installation, something that is hard to find these days.
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I had a 20KW system installed on my workshop and a 6.5KW system installed on my house and I am extremely happy with the performance of both systems. So far I have found a decrease in my power bill on my commercial property of around $1000 per bill and a decrease of around $300 on my home. I'm very happy with Solar Naturally and would definitely recommend them to people looking to get a solar system installed.
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The guys came along and installed our system really quickly, efficiently and without any problems. They were very polite and neat and tidy. I would have no problem recommending this company.
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Great service from quote to install. Quick and easy, and everyone we dealt with were professional and friendly. Answered all our questions.
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All the people we spoke to and dealt with from Solar Naturally were very helpful and responsive.
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The team have been great from the sales Rep to the installer and everyone in between they explained everything and the customer service is excellent they might not be the cheapest around but they are not the most expensive and as far as I can tell quality is good. Installers were here when they said they would be.
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I chose Good in the Quality of system category, - However the system has only been installed for a couple of weeks.
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Excellent from start to finish, from all aspects, non pushy sales and fast efficient installation, top notch,????
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Avoid this company like the plague. Flaws in the roof panel design, poor assessment of our needs and a too-small inverter for the size of our home were quickly revealed with our first electricity bill. Trying to get the problem sorted out turned into a nightmare with the company offering solutions that had not been carefully thought through and hence turned out to be unviable. And for the privilege, they wanted extra payment that would have literally doubled the price of the system. After several months of putting up with these half-hearted responses, we wrote to the directors of the company (none of whom had made any attempt to contact us) with a genuine desire to try and find a constructive solution. Despite sending emails and a letter via Australia Post and asking their sales person to get them to reply, we heard nothing back. Yes, nothing. The lack of interest and professionalism was stark, to the point where we were eventually forced to contact the Department of Consumer Protection to see if they could help us. Who ignores the Department of Consumer Protection when it asks you to contact them? Well, it took several attempts before even the Department could get a reply. In the end we told Solar Naturally to remove their entire system and have since found another company that is professional, respectful and clearly knows what they are doing. After suffering five months of hell, our new system has been installed and is working superbly. Thank you Solar WA for restoring our confidence in the solar industry.
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A salesmen lied to us now we are regretting, we were better off than to have this useless Solar on my roof.
We use to pay our power bill not more than $250 for 2 months
Now we are paying around $170 + repayment of the Solar $100 a month Show additional information
We use to pay our power bill not more than $250 for 2 months
Now we are paying around $170 + repayment of the Solar $100 a month Show additional information
Unfortunately the communication from the installers was poor as we were expecting no panels to be put on the front of the garage and they were out there.
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I would like to say a big thank you to Amanda (sales) and Jessica (reception /phones) they are brilliant, very friendly kind thoughtful and so helpful. I would also go as far and say they both are a big asset to your company. Look after them
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Very helpful. The whole process was done fast and with minimum effort on my part. Installers were awesome.
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Their solar scheme is over priced. Regret getting it. I suggest you shop around
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Service and installation was great. Bit early to tell in regards to value for money, but am looking forward to future savings. Have and would continue to recommend.
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Fast efficient and friendly service and experience
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I am very happy with the installation, looking forward to the savings on the electrical bill
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Workmen very friendly cleaned up all the mess made to me thats a sign that they take pride in what they do????????????????
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All I can say is WOW!
Solar Naturally have been a great company to deal with.
From the first door knock through to installation and last call from Jessica Client Liaison I can say my partner and myself are very impressed. The installers were efficient, very kind and had great work ethic.
We are over the moon about our new system, very excited to see our new savings and more money in our back pocket! Show additional information
Solar Naturally have been a great company to deal with.
From the first door knock through to installation and last call from Jessica Client Liaison I can say my partner and myself are very impressed. The installers were efficient, very kind and had great work ethic.
We are over the moon about our new system, very excited to see our new savings and more money in our back pocket! Show additional information
I made a point to call "Solar Naturally" personally to pass on my thanks and praise of the two tradesman that installed our system. They were on time, polite, clean, organized and overall very professional.
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Everyone has been totally professional.
Great knowledge of product.
Customer service has been impeccable and the installation guys were friendly, well spoken quick and courteous. Show additional information
Great knowledge of product.
Customer service has been impeccable and the installation guys were friendly, well spoken quick and courteous. Show additional information
Good quick and very neat job
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Very professional from start to finish. Installation was done timely, I was kept informed throughput the process.
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Dealing with Solar Naturally was fantastic. From their first interaction to installation and post install, they have been amazing. They really listened to my requests and provided a system that catered to my families needs.
I had a smaller 1kw system installed at the property some 7 years prior. I chose not to go with the previous company as the system the provided was not suitable to my needs and they didn't listen to my install requests; they located the inverter in a position that meant the power cables would by hit by a gate when fully opened.
Solar Naturally presented a 4.8kw to cater for my current requirements and for my future needs. By installing their system they also had to remove my existing 1kw system and relocate the inverter. This was done with no fuss and the property was left in a great condition after they finished.
Some of the biggest selling points for me included that the installers were not random contractors, they worked for Solar Naturally; they respected my installation location requests for power switches and inverter locations and the "after pay" service they offered made the entire project financially viable.
I cannot speak highly enough of Solar Naturally and their professionalism and integrity. Show additional information
I had a smaller 1kw system installed at the property some 7 years prior. I chose not to go with the previous company as the system the provided was not suitable to my needs and they didn't listen to my install requests; they located the inverter in a position that meant the power cables would by hit by a gate when fully opened.
Solar Naturally presented a 4.8kw to cater for my current requirements and for my future needs. By installing their system they also had to remove my existing 1kw system and relocate the inverter. This was done with no fuss and the property was left in a great condition after they finished.
Some of the biggest selling points for me included that the installers were not random contractors, they worked for Solar Naturally; they respected my installation location requests for power switches and inverter locations and the "after pay" service they offered made the entire project financially viable.
I cannot speak highly enough of Solar Naturally and their professionalism and integrity. Show additional information
I would like to give a huge bouquet to Jessica for her attention in sorting out a complicated problem for me ...she was helpful and polite and an asset to Solar Natural
Also a big thankyou to Daniel who installed our inverter this morning ...he was pleasant ..helpful and extremely knowledgeable ..and also an asset to the company
Regards SWJ Show additional information
Also a big thankyou to Daniel who installed our inverter this morning ...he was pleasant ..helpful and extremely knowledgeable ..and also an asset to the company
Regards SWJ Show additional information
The people just don't want to sell batteries! I give up! Communication! ?? - they don't know the meaning of the word!
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Highly professional organisation in every sense, could not fault. Great to experience a team that believes in their product and delivers on customer satisfaction in a big way. Thanks to everyone concerned
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Great experience from start to finish. Sales team easy to deal with.
Installers on time, left no mess, and were polite and efficient. Show additional information
Installers on time, left no mess, and were polite and efficient. Show additional information
The guys that installed the unit were great. They had to install over two seperate dates due to weather conditions, but kept us informed on when they would return. Most recently I called for customer service, which was prompt and had a serviceman within 24 hours to check out the unit.
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From the start, Solar Naturally were amazing. Liam our salesman explained everything in such great detail and answered all our questions. The service from the office staff was amazing and they were quick to sort out an installation date which suited us. The installation was quicker than we thought and there were no issues, aside from the weather, but the guys did an amazing job getting everything up and running quickly and efficiently. So pleased with our system and would 100% recommend Solar Naturally to anyone.
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Our sales person, Danny, was very friendly, upfront and patient with us.
The installer, Mitch, was also very friendly and his team were prompt and 100% professional throughout the install. The whole process has been very pleasing. Our system was installed nearly 2 weeks ago and we're looking forward to seeing the changes in our next power bill. Show additional information
The installer, Mitch, was also very friendly and his team were prompt and 100% professional throughout the install. The whole process has been very pleasing. Our system was installed nearly 2 weeks ago and we're looking forward to seeing the changes in our next power bill. Show additional information
From the initial knock on the door to the installation of our system, the whole experience was excellent, very professional and friendly, and such a great plan with no out of pocket expenses up front.
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The service we received was very professional. From sales to installation. Very happy with the the services
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It is early days as the system was just installed a week or so ago but happy with everything so far.
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The installer was particularly helpful and took time to discuss options for the location of the inverter and panels. On completion they went through paperwork and solar tracking app.
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The boys who installed the system were very nice and efficient. They even installed it on a very rainy day! The lady who sold us the system was also very friendly and knowledgeable
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I got a 5kw 3 phase Goodwee inverter and 3.75kw panels . I think I paid too much.
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