VoltX Energy Reviews
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About
VoltX Energy: Your Trusted Partner in Solar and Battery Storage Solutions
VoltX Energy, based in Sydney, NSW, is one of Australia’s leading providers of advanced solar and battery storage solutions focused on the affordability and accessibility of battery systems. We combine cutting-edge technology with a team of skilled experts who work closely with homeowners to assess their energy needs and create the ideal power solution.
Our Flagship Product: VoltX Neovolt Home Battery System
The VoltX Neovolt Home Battery System utilises the safest Lithium Iron Phosphate (LiFePO4) technology, engineered to store energy and provide reliable power when it's needed most. This system helps homeowners achieve energy independence by reducing energy costs, providing backup in case of power outages, and shielding homes from rising energy prices.
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VoltX Energy Reviews (30)
Show Most Recent reviews from All time across Australia
Average Scores
4.6/5
Value for money
4.5/5
Quality of System
4.3/5
Installation
4.2/5
Customer Service
- 5 star 16
- 4 star 10
- 3 star 1
- 2 star 0
- 1 star 3
16 December 2025
14 December 2025
Clean and Green
Clean and Green.Thanks to Voltex i have gone from 3 kw panels for the last 7 years to a total of 9.3 Kw of panels, hybrid inverter, back up power in black out and 50 Kw of Batteries. The whole experience both service, communication and price has been like not going to the Dentist, painless and stress free. Installation went without a hitch, both batteries,and panels and then some more batteries. Best day so far on a East West configuration due to roof orientation has been 58 kw, more than I consume.
Next will be a smart meter, then begin exporting to the grid through a third party. It feels good to be part of the solution rather than the problem for a change and maybe soon households will be helping to power the grid at night in addition to other mainstream storage. I may have been born in the 1950s, but i don’t want this country staying there, let's keep advancing and progressing. You can’t go wrong with VoltX.
13 December 2025
VoltX Energy solar panels and battery installation
The sales team were prompt, polite and followed up regularly during the quotation phase.The installation went as anticipated with the installer being on time, worked diligently and assisted with checking the functionality as well as ensuring the connection to my phone App and Bluetooth functions were working.
13 December 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Fantastic installer Akash, Good sales person, Elma
Both are very helpful and understanding people.Sales, Elma was very understanding of our needs and gave us good price.
Installer was very neat and tidy workmanship.
No rubbish was left around.
Panel rating: 5/5
12 December 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Review
The sales process was clear and helpful. Although I have to wait for 4 months for the installation of battery but the electrician were punctual on their ETA. They also help organise the grid connection after the install
10 December 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Great value for money, sub that they used for installation in SA was great
Excellent value for money on a 30kwh Neovolt system. Not a lot of information available in Australia for the system but seems to be running great so far. Some pain through the wait, an originally quoted program of 4-6 weeks turned to be 5 and a bit months, although can't be all that suprised given how popular the rebate program was.The sub-contractor that they used for installation in souther suburbs Adelaide was phenomenal. Super friendly team, made sure installation was done cleanly & securely. Returned to fix up some niggling issues and now system is running perfectly
Battery rating: 5/5
10 December 2025
Installer was knowledgeable and very helpful as helping me organising the layout for the install
Install took half a day for the inverter and battery pack.All very well laid out, properly labelled and colour coded.
Neat and helpful app for monitoring
Panel rating: 5/5
Inverter rating: 5/5
09 December 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Savings
Despite taking longer than expected to install we are happy with the product and are looking forward to our next power bill.Battery rating: 5/5
09 December 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Voltx 50kwh
All good here. Nil.issues.Very fast install. Works great.
Battery rating: 5/5
09 December 2025
Steer clear of these guys
Asked for a quote for install, agreed on price and was made to pay a deposit the same day otherwise discounts will not be applied. Been months since with no contact unless I sent an enquiry.I was initially told I would get a call to before November to confirm an install date for November.
No contact was made so I made an enquiry, then I was told it was still on track for November install and that I will be contacted 1 or 2 weeks prior to the install and that I've misunderstood the previous emails stating when the installs will be done. They even highlighted "November" so I can read it clearer.
I understand that when companies put out deals they could get inundated with new orders but they should try to at least let the customers know what is going on.
I'll be asking for a full refund.
04 December 2025
Avoid VoltX Energy
Avoid VoltX Energy: Months of misery, dishonesty, and non-existent customer service.If you are looking for a solar battery installation and value your time, sanity, and deposit money, look elsewhere. My experience with VoltX Energy was a catastrophic failure of communication and accountability that lasted for months. What began as a promising price quote quickly devolved into a nightmare, confirming that a "good deal" is worthless without basic professionalism.
The deceitful hook and the post-payment ghosting - The sales process was smooth, efficient, and convincing—right up until the moment my contract was signed and my deposit was paid. This is where Voltx Energy’s real modus operandi began: Once they had my money, my salesperson vanished. Any attempt to contact them with legitimate questions was met with total radio silence. This immediate post-deposit ghosting was the first of many major red flags.
After a two-month delay, the installation was finally scheduled. I was guaranteed an appointment between 9:00 AM and 12:00 PM.
I cleared my entire morning. I waited.
The installer finally arrived at 4:00 PM, admitting he had been booked for an afternoon slot all along, directly confirming that Voltx Energy provided false information.
This was not a slight delay; it was a full workday wasted due to their incompetence and blatant scheduling error.
When I demanded fair compensation for the significant time they stole, their response was insulting and tone-deaf - A mere $300 discount toward a blackout protection switch—an essential item I would still have to pay extra for. This demonstrates a complete lack of respect for the value of my time. Immediately following this argument, the installation was arbitrarily pushed back for another two months. The support team remained virtually impossible to reach during this entire period.
I was forced to resort to desperate measures and make multiple frustrated and loud calls just to get the attention of a Customer Support Manager. I detailed the months of delays, the scheduling deceit, and the inconvenience (including spoiled food during a recent power outage). The manager's final offer—rejecting my reasonable request for a free blackout switch installation by 2025—confirmed their unwillingness to take real accountability. They valued their paltry discount more than customer retention or correcting a severe service failure.
Run, Don't Walk, Away From Voltx Energy The relationship is terminated, but the lesson remains: Do not choose Voltx Energy if you are unwilling to tolerate months of significant, uncommunicated delays, scheduling misinformation that wastes your personal time, and the extreme frustration of having to scream at a company that has already taken your deposit.
Voltx Energy is a company you must avoid. Their excellent sales pitch is a mask for fundamentally broken post-sales support.
02 December 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Great price
Booking and installation was fast and professional. Access was tricky, but the install time worked very hard to make it happen.02 December 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Exceptional Installation
Company showed up on time and even though it was a wet and windy day they continued until the installation was completed.We were shown the system operating and what each activity was about.
Very pleased with the final result as they also tidied up before leaving.
01 December 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Bonza deal!!
ChatGPT confirms that the deal we negotiated was in the top 3-5% available on the market today. We were able to haggle the regional area installation cost and the two young blokes on a road trip from Sydney had around half-a-dozen appointments to install inland via Tamworth and Armidale, to us in the Byron Shire, then back down the coast via Coffs and Pt Macquarie.They were polite, tidy and punctual, and we couldn't be happier with our long-delayed purchase.
Battery rating: 5/5
30 November 2025
Affordable solar batteries
Sales process was easy, great price. Originally purchased Voltx but due to supply issues went with AlphaESS. Installation was easy and straightforward and showed me how to use the appBattery rating: 5/5
28 November 2025
Highly Recommend!
Great service from start to finish. The team was professional, honest, and efficient. Installation was quick and clean, and everything works perfectly. Highly recommend!Battery rating: 5/5
28 November 2025
Battery Install 2025
Quote was very detailed and I knew exactly what I was getting. Even an adjustment to the quote was no problem.The actual installation was so smooth and so professional.
Customer service was excellent. They came on time. They worked hard all day and then explained it all to me at the end. I could not be happier thank you Voltx.
Battery rating: 5/5
28 November 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Good price and great communication
The sales and quoting process was so quick and easy. I wasn't pressured to make a decision on the spot and was given plenty information around the delay with my installation way in advance so there was no surprises.Customer service team was polite and helpful, the installation was quick and the app is easy to use.
We paid for the blackout feature which was well worth the extra money. We have used it heaps with the recent storms.
The only downside is we need to get more panels as we dont have enough pre installed panels to fully charge our battery as we use it almost as fast as we make it ?
28 November 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
50kw Battery Installation
Sales process was very quick and simple as I was ready to commit.The installation was supposed to take 4 hours but ended up over 12 hours finishing by torchlight. I had to spend a bit of effort getting a suitable base prepared but I was told this during the sales process. The end result is OK. Batteries are never going to look great but the job was neat.
Customer service has been exceptional so far.
The app has been a bit addictive and everything seems to be working OK after 1 week.
27 November 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
A smooth installation
Got a quote in one day after signing up and got my battery installed in a week, the install went through smoothly without any issues.So far pretty happy with the quality of the battery, it also has worked nicely with a VPP.
The only issue is that it's been taking a long time for them to send through my updated invoice (one item was no longer needed from the original quote/invoice so asked for a new one).
25 November 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Exceeded expectations
Batteries installed and working good for now for a month. Few hick ups during installation but Voltx team got it all sorted in time and clarified my questions. Install was tidy and punctual. Thanks team25 November 2025
VoltX Energy Battery purchase review
Review of My VoltX Energy Solar Battery Purchase & InstallationI recently had a 3-phase, 40 kWh VoltX battery system installed, and I honestly couldn’t be happier with the entire experience.
Booking & Installation Day
My installation was booked for 9:00 am on a Thursday, and the team arrived at 9:05—remarkably punctual considering they came all the way from Sydney to Shellharbour. After a quick introduction, they got straight to work. One installer began on the meter box while another started assembling the battery stacks.
Around 11 am the supervisor arrived, and that’s when they moved into the more technical parts of the job, including the inverter setup. The power was only off for a couple of hours that morning, and by late afternoon the entire system was installed, running, and fully tested. The efficiency, organisation, and professionalism of the team really impressed me.
The Quoting & Sales Experience
Before choosing VoltX, I’d collected several other quotes—one over the phone, one on site, and one from a company that didn’t even show up on the right day. Most of them kept calling, trying to pressure me into signing.
VoltX was the complete opposite. I phoned them, explained what I wanted, and they simply emailed a quote. No pushing, no sales tactics. And to be fair, I changed my mind quite a few times:
First, I wanted 20 kWh with a 5 kW inverter
Then 30 kWh with a 5 kW inverter
Then I decided to upgrade to three-phase
Then I asked if the installers could bring extra batteries “just in case”
Every time, VoltX sent a revised quote without hesitation. I’m very detail-focused, and I like to do my homework, so their patience and transparency really stood out. Their online reviews were good—and now I can confidently add my own.
Final Outcome
I ended up with a 40 kWh, 3-phase VoltX system, and I absolutely love it. Compared with other quotes I’d received, the price was so competitive it’s almost hard to believe. They even handled all the paperwork and the Government rebate, which made the process completely stress-free.
The entire team was excellent.
Special thanks to Janet, who managed everything smoothly; Leen, who was always helpful and responsive; and Julian and his installation team, who travelled from Sydney and did an exceptional job.
Bottom line: I can’t speak highly enough of VoltX. Professional, honest, flexible, and extremely capable. I’m thrilled with the result—and now I understand why they’re so busy and in demand. Waiting a little was absolutely worth it.
Footnote : I was not paid to make this review, I did not receive any compensation or extra discount, nor was I asked to make this review but have done so a I felt Voltx Energy did a great job.
Peer
24 November 2025
Amazing Service from Voltx
The entire team from quote to installation was fabulous - so caring and professional. It was very refreshing to feel their commitment to ensuring I was totally satisfied not just mostly satisfied. They could teach a lesson about this to so many iconic consumer brands across Australia - congrats, well done and thank you team. I bragged about my experience with you to 2 other folks on the weekend ;-).19 November 2025
Good quality & performance for right amount of investment
Overall very happy with performance of the VoltX (NeoVolt Battery) energy. After initial hiccups in terms of quoting where the sales consultant deliberately didn't inform me about the hidden wiring fee (came to additinal $500 in the end) listed in the contract, rest of the process has been smooth. Happy I went with at least 30 KW battery , even though I have a smaller home. This allows me to particpate in VPP and export energy at decent prices plus never worry about unexpected demands from my house and EV. The app is pretty simple to understand and set up. Please be aware customer service is not easy to reach out to after the install. I only tried reaching out to clarify wiring fee, but it took me ages to reach out to someone.Battery rating: 5/5
19 November 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Installed on time and great after sales service.
I already had a 10kWh Neovolt battery (and Enphase 10kW solar PV system) working really well for over a year, so with the government rebate program I decided to investigate adding more storage capacity. VoltX sales responded to my query, paid good attention to my needs, and gave me various options to optimise my decision. I decided to add 3 extra batteries taking the total storage system to 40kWh, while opting to stay with the original 5kW inverter.The company explained up front that there was a surge in demand due to the rebate scheme and it could take up to 3 months. I agreed and paid the deposit. After about 6 weeks they contacted me and scheduled an appointment for installation. The installers arrived on time and did a very neat job.
There was a problem initially after the extra batteries were installed - the system would not charge above 88%. With help from VoltX Technical Support a firmware update was installed remotely and the system immediately worked properly.
My 40kWh system is fully charged most days by midday. It allows me to cook, use aircon and any appliances at night without grid imports. I've made it through consecutive days of heavy cloud and continuous rain without getting close to fully draining the battery system.
The monitoring App is accurate and easy to understand. Wireless connectivity is good.
I'm a happy customer and very pleased with all aspects of their service.
Inverter rating: 5/5
Battery rating: 5/5
18 November 2025
Installation went badly, customer service is hopeless and my install is very bad value for money.
The quality of the batteries that they installed appear to be good.That is about the only good thing about this 0 star business. Unfortunately, 0 stars is not an option.
From the start, they managed to repeatedly misplace my energy bill and photographs that I submitted to them. I had to resend it to them a few times. They did not come to my place or talk to me about my blackout protection requirements, so it does not meet all my needs. My home office does not have blackout protection.
To make matters worse, they rushed the install. The brought it forward from December to November, and did not tell me that I could have gotten a much better offer had I changed to use the new rebates and new products. The system that I have right now is very poor value for money compared to the system that I could have gotten by cancelling my original order scheduled for December and ordered something from a higher quality company or even gotten a new offer from VoltX.
I know that they could have offered me a better deal because I had asked them about a different modular battery and they were very happy to make that offer to me. They were very happy to let me change my order when it made them more money.
The installation itself went badly. The smart meter was not installed correctly. It was reading as high as 8kW to 9kW as the load from my home. It also tried to charge the battery from almost 0% (It was a very dark rainy day) to 100% overnight by drawing power from the grid. It might have tried to overcharge the battery. The electrician had to return twice to make it work correctly.
I did not think much about it, but the installer left a number of plastic bags, leftover material (ie. wire cuttings, screws, ...) and cigarette butts. I suspect that one of the electricians was very stressed by his failed attempts to attach the smart meter to the 3 phase power. I counted at least 6 or 7 used cigarette butts around my fuse box and 2 in my neighbour's front yard.
Currently, there is a defective LED light on one of the brand new batteries. The electrician said that he would report it to VoltX Energy.
I have exchanged several emails with VoltX Energy and they are still refusing to actually do something about that defective LED light.
If one defective LED light can be so hard to get people to acknowledge, I hate to think what kind of nightmares VoltX will put up if the battery develops a major fault while under warranty.
They have been given at least 2 chances to make it up to me after I commented on their Facebook page. They have been good at making empty promises but have not actually delivered or done anything.
18 November 2025
Highly recommended
Great value.Incredibly neat installation.
Easy control of batteries.
Customer service were great to deal with.
Battery rating: 5/5
13 November 2025
Great value battery system.
The sales process was very quick and efficient. There was obviously a delay with the supply of the batteries due to huge demand but the install team contacted me and organized install in a timely fashion once the batteries were available. The installers were great to work with and were able to accommodate my requests installation.This is my second time buying with Voltx and I've enjoyed both experiences.
I've recommended Voltx to a few people now and will continue to recommend them.
Battery rating: 5/5
10 October 2025
Customer service non existent after install.
Had a battery system installed (30kw system being advertised). It worked fine for the first 6.5 days, before it stopped discharging and went into protection mode. Have emailed customer support (5 days no response, tried ringing voltx and no answer, texting the agent who helped organise the install with no answer. The problem may be a simple fix that could be explained over the phone, but will never know if no one makes contact. This companies customer support is non existent. They are claiming a 10 year warranty and the system hasn't even worked 10 days. What good even is a warranty if there is zero technical support to even make a claim.Learn from my mistake and avoid at all cost. If you have already made a deposit on a system ask for a refund and run.
Battery rating: 1/5
06 July 2025
Relatively low cost battery installation
I installed 5Kw of panel 5 years ago, so costs etc relate only to my recent battery installation. I had considered a battery before the federal rebate and found it uneconomical. I explored a battery again after the rebate was announced, but the conclusion was the same until I came across Voltx.LG, a big name respected battery provider, had a major recall, so I figured it can happen to any of them and who knows how any of the batteries will perform, or how long they will last, so I went with Voltx at just over half the price of the big names. The installation went smoothly and was very tidy. I may regret it, but then again, I may not.
Quick Installation and good customer service
Installation was prompt and I received excellent customer service for the product.Inverter rating: 4/5