VoltX Energy Reviews
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About
VoltX Energy: Your Trusted Partner in Solar and Battery Storage Solutions
VoltX Energy, based in Sydney, NSW, is one of Australia’s leading providers of advanced solar and battery storage solutions focused on the affordability and accessibility of battery systems. We combine cutting-edge technology with a team of skilled experts who work closely with homeowners to assess their energy needs and create the ideal power solution.
Our Flagship Product: VoltX Neovolt Home Battery System
The VoltX Neovolt Home Battery System utilises the safest Lithium Iron Phosphate (LiFePO4) technology, engineered to store energy and provide reliable power when it's needed most. This system helps homeowners achieve energy independence by reducing energy costs, providing backup in case of power outages, and shielding homes from rising energy prices.
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Inverter brands currently installed
Battery brands currently installed
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VoltX Energy Reviews (14)
Show Most Recent reviews from All time across Australia
Average Scores
4.6/5
Value for money
4.6/5
Quality of System
4.3/5
Installation
4.2/5
Customer Service
- 5 star 8
- 4 star 4
- 3 star 0
- 2 star 0
- 1 star 2
28 November 2025
28 November 2025
Battery Install 2025
Quote was very detailed and I knew exactly what I was getting. Even an adjustment to the quote was no problem.The actual installation was so smooth and so professional.
Customer service was excellent. They came on time. They worked hard all day and then explained it all to me at the end. I could not be happier thank you Voltx.
Battery rating: 5/5
28 November 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Good price and great communication
The sales and quoting process was so quick and easy. I wasn't pressured to make a decision on the spot and was given plenty information around the delay with my installation way in advance so there was no surprises.Customer service team was polite and helpful, the installation was quick and the app is easy to use.
We paid for the blackout feature which was well worth the extra money. We have used it heaps with the recent storms.
The only downside is we need to get more panels as we dont have enough pre installed panels to fully charge our battery as we use it almost as fast as we make it ?
28 November 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
50kw Battery Installation
Sales process was very quick and simple as I was ready to commit.The installation was supposed to take 4 hours but ended up over 12 hours finishing by torchlight. I had to spend a bit of effort getting a suitable base prepared but I was told this during the sales process. The end result is OK. Batteries are never going to look great but the job was neat.
Customer service has been exceptional so far.
The app has been a bit addictive and everything seems to be working OK after 1 week.
27 November 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
A smooth installation
Got a quote in one day after signing up and got my battery installed in a week, the install went through smoothly without any issues.So far pretty happy with the quality of the battery, it also has worked nicely with a VPP.
The only issue is that it's been taking a long time for them to send through my updated invoice (one item was no longer needed from the original quote/invoice so asked for a new one).
25 November 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Exceeded expectations
Batteries installed and working good for now for a month. Few hick ups during installation but Voltx team got it all sorted in time and clarified my questions. Install was tidy and punctual. Thanks team24 November 2025
Amazing Service from Voltx
The entire team from quote to installation was fabulous - so caring and professional. It was very refreshing to feel their commitment to ensuring I was totally satisfied not just mostly satisfied. They could teach a lesson about this to so many iconic consumer brands across Australia - congrats, well done and thank you team. I bragged about my experience with you to 2 other folks on the weekend ;-).19 November 2025
Good quality & performance for right amount of investment
Overall very happy with performance of the VoltX (NeoVolt Battery) energy. After initial hiccups in terms of quoting where the sales consultant deliberately didn't inform me about the hidden wiring fee (came to additinal $500 in the end) listed in the contract, rest of the process has been smooth. Happy I went with at least 30 KW battery , even though I have a smaller home. This allows me to particpate in VPP and export energy at decent prices plus never worry about unexpected demands from my house and EV. The app is pretty simple to understand and set up. Please be aware customer service is not easy to reach out to after the install. I only tried reaching out to clarify wiring fee, but it took me ages to reach out to someone.Battery rating: 5/5
19 November 2025
An incentive was offered by VoltX Energy for this review. Learn more here.
Installed on time and great after sales service.
I already had a 10kWh Neovolt battery (and Enphase 10kW solar PV system) working really well for over a year, so with the government rebate program I decided to investigate adding more storage capacity. VoltX sales responded to my query, paid good attention to my needs, and gave me various options to optimise my decision. I decided to add 3 extra batteries taking the total storage system to 40kWh, while opting to stay with the original 5kW inverter.The company explained up front that there was a surge in demand due to the rebate scheme and it could take up to 3 months. I agreed and paid the deposit. After about 6 weeks they contacted me and scheduled an appointment for installation. The installers arrived on time and did a very neat job.
There was a problem initially after the extra batteries were installed - the system would not charge above 88%. With help from VoltX Technical Support a firmware update was installed remotely and the system immediately worked properly.
My 40kWh system is fully charged most days by midday. It allows me to cook, use aircon and any appliances at night without grid imports. I've made it through consecutive days of heavy cloud and continuous rain without getting close to fully draining the battery system.
The monitoring App is accurate and easy to understand. Wireless connectivity is good.
I'm a happy customer and very pleased with all aspects of their service.
Inverter rating: 5/5
Battery rating: 5/5
18 November 2025
Installation went badly, customer service is hopeless and my install is very bad value for money.
The quality of the batteries that they installed appear to be good.That is about the only good thing about this 0 star business. Unfortunately, 0 stars is not an option.
From the start, they managed to repeatedly misplace my energy bill and photographs that I submitted to them. I had to resend it to them a few times. They did not come to my place or talk to me about my blackout protection requirements, so it does not meet all my needs. My home office does not have blackout protection.
To make matters worse, they rushed the install. The brought it forward from December to November, and did not tell me that I could have gotten a much better offer had I changed to use the new rebates and new products. The system that I have right now is very poor value for money compared to the system that I could have gotten by cancelling my original order scheduled for December and ordered something from a higher quality company or even gotten a new offer from VoltX.
I know that they could have offered me a better deal because I had asked them about a different modular battery and they were very happy to make that offer to me. They were very happy to let me change my order when it made them more money.
The installation itself went badly. The smart meter was not installed correctly. It was reading as high as 8kW to 9kW as the load from my home. It also tried to charge the battery from almost 0% (It was a very dark rainy day) to 100% overnight by drawing power from the grid. It might have tried to overcharge the battery. The electrician had to return twice to make it work correctly.
I did not think much about it, but the installer left a number of plastic bags, leftover material (ie. wire cuttings, screws, ...) and cigarette butts. I suspect that one of the electricians was very stressed by his failed attempts to attach the smart meter to the 3 phase power. I counted at least 6 or 7 used cigarette butts around my fuse box and 2 in my neighbour's front yard.
Currently, there is a defective LED light on one of the brand new batteries. The electrician said that he would report it to VoltX Energy.
I have exchanged several emails with VoltX Energy and they are still refusing to actually do something about that defective LED light.
If one defective LED light can be so hard to get people to acknowledge, I hate to think what kind of nightmares VoltX will put up if the battery develops a major fault while under warranty.
They have been given at least 2 chances to make it up to me after I commented on their Facebook page. They have been good at making empty promises but have not actually delivered or done anything.
18 November 2025
Highly recommended
Great value.Incredibly neat installation.
Easy control of batteries.
Customer service were great to deal with.
Battery rating: 5/5
13 November 2025
Great value battery system.
The sales process was very quick and efficient. There was obviously a delay with the supply of the batteries due to huge demand but the install team contacted me and organized install in a timely fashion once the batteries were available. The installers were great to work with and were able to accommodate my requests installation.This is my second time buying with Voltx and I've enjoyed both experiences.
I've recommended Voltx to a few people now and will continue to recommend them.
Battery rating: 5/5
10 October 2025
Customer service non existent after install.
Had a battery system installed (30kw system being advertised). It worked fine for the first 6.5 days, before it stopped discharging and went into protection mode. Have emailed customer support (5 days no response, tried ringing voltx and no answer, texting the agent who helped organise the install with no answer. The problem may be a simple fix that could be explained over the phone, but will never know if no one makes contact. This companies customer support is non existent. They are claiming a 10 year warranty and the system hasn't even worked 10 days. What good even is a warranty if there is zero technical support to even make a claim.Learn from my mistake and avoid at all cost. If you have already made a deposit on a system ask for a refund and run.
Battery rating: 1/5
06 July 2025
Relatively low cost battery installation
I installed 5Kw of panel 5 years ago, so costs etc relate only to my recent battery installation. I had considered a battery before the federal rebate and found it uneconomical. I explored a battery again after the rebate was announced, but the conclusion was the same until I came across Voltx.LG, a big name respected battery provider, had a major recall, so I figured it can happen to any of them and who knows how any of the batteries will perform, or how long they will last, so I went with Voltx at just over half the price of the big names. The installation went smoothly and was very tidy. I may regret it, but then again, I may not.
Highly Recommend!
Great service from start to finish. The team was professional, honest, and efficient. Installation was quick and clean, and everything works perfectly. Highly recommend!Battery rating: 5/5