City to Surf Solar Plus

City to Surf Solar Plus Reviews


City to Surf Solar is a family owned and operated solar energy company based in Geelong, Victoria. The company was previously known as Pritchett Electrical. They say that hey are CEC accredited for grid connect solar power design and installation; and that they have a thorough knowledge of all products in use. City to Surf Solar also say that they will take care of all the paperwork involved in a solar power installation, making the process a smooth one for the customer. They also say that they offer customers a personalized friendly service. They cover the area Geelong, Surf Coast and Bellarine.

Customer testimonials for City to Surf Solar are available, and include the following:

" We have recently had City to Surf Solar install a 5kw solar electrical system on our house in order to offset our huge electrical bills. We chose City to Surf because they were local, used top quality components, and were competitively priced. But most of all we chose them because of the way we were treated by Emma and Christian who were so helpful and friendly."

" Pritchett Electrical (now City to Surf Solar) carried out the installation of solar panels, inverter and monitoring devices at our school, Clifton Springs Primary. Christian and Emma were fantastic to deal with; patient in dealing with delays at our end, professional and efficient with their work on site, and very helpful with explanations and after sales service."

Four customers reviewed City to Surf Solar and rated the company highly for value for money, system quality, installation and customer service.

Panels, inverter and battery brands

Panel brands currently installed

Inverter brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

City to Surf Solar Plus Reviews (26)

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Average Scores


Value for money


Quality of System




Customer Service

  • 5 star 4
  • 4 star 21
  • 3 star 0
  • 2 star 0
  • 1 star 1

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Solar panels don’t work

Solar panels don’t work

I am honestly surprised by all the positive reviews. My experience has been anything but. I have had my panels installed for over a month and they still are not working properly. I had a 4.44kWh system installed and the most it generates (on a sunny day at midday) is 0.9kWh. I’ve asked repeatedly for the company to explain to me why this is the case, but keep getting fobbed off and told “the system is working as expected”. Great customer service until the deposit is paid.
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Original Review on 25-03-2020:

Great installation - 1kW per hour!

CTSS provided a detailed and comprehensive design service and gave a competitive price over others offering identical components. Lead times were OK and installation took just over 6 hours for a 6.4kW system on a two storey townhouse. Having a team of 6 meant that there was plenty of activity throughout the day. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

5 months later we asked David: "Are you happy with the performance of your system so far?"

The system has performed better than the installers estimated and is significantly reducing power bills.
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Good experience overall - had to be installed over 2 days due to bad weather ( fog )
Cleaned up and removed all boxes after installation
Very neatly installed inverter
Good explanation of the system set up
System took 3 months before it could be installed due to number of systems being purchased at the time
Shame we couldn't claim Vic governments rebate scheme as its means tested
Generating some electricity but now winter so not huge amount
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Original Review on 08-04-2018:

Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: N/A
Quality of System: N/A
Installation: N/A
Customer Service: N/A

8 months later we asked Dennis: "Are you happy with the performance of your system so far?"

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Could not rate City to Surf Solar highly enough. Was choosing between either City to Surf Solar or another in Geelong, and ultimately chose City to Surf Solar due to a slightly better out-of-pocket cost.
The information given along the was was very helpful. The installation happened ahead of schedule and was seamless - minimal disturbance and a very clean worksite once they had finished. And finally, the documentation given after installation was perfect for me to apply for the rebate.
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Still waiting for installation
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Original Review on 06-09-2017:

We chose city to surf as they are local (ie almost next door) and my research indicated they have an excellent reputation for both domestic and commercial/govt installations. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: N/A
Customer Service: 4/5

8 months later we asked Sandy: "Are you happy with the performance of your system so far?"

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Your recommendations were good - the Bendigo one was however just too far away (2.5 hours) to provide prompt service.
We were always going to go with solar on our new house. Your Facebook posts provided us with valuable information and helped us with our choices.
Thank you.
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Most were happy to quote relatively blindly without even inspecting the property to assess things like shading.

City to Surf solar didn't quote until they came to consult with me first. They came to the first meeting with a picture that showed my worst case scenario with a shading issue we had because of the neighbours tree. We spoke about being able to position the panels to the front of the house.

What stood them apart from the rest was the attention to detail.
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Nothing was too much trouble for them. Travelled over 3 hours to our place just to install a wifi in our shed, and if it didn't work was at no cost to us. I recommend them extremely highly to anyone who wants a fantastic product with the best after service you could possibly get.
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I'm extremely happy and comfortable with my choice of supplier even though they were not one of the 3 suggested. I would also like to say that Amit from Sky Power and Paul from Essential Solar were both fantastic to deal with and went above and beyond to help me. They both could supply the same system that I bought (Sunpower 327w panels and Fronius Inverter), and both were within a couple of hundred dollars of the price I paid, but City to Surf had the other equipment available that I was after. I would not hesitate to, and already have recommended all 3 suppliers to a number of my friends that are looking to install solar.
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From the outset, and through extended negotiations to get the optimal system for a difficult roof arrangement, C2S were flexible and cooperative. Their proposal was professional and the install went without a hitch (apart from some rain!).

Still waiting for distributor to configure metering and with only 3 days of operation, it will be interesting to see how system performance matches predictions!
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Not happy with verbal quote so I decided to get one more quote, and luckily I chose a local firm, and are pleased with outcome.
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City to Surf provided the right information with out the BS that some other suppliers offer so as to degrade their competitors.
Installation was quick,on completion the installer provided a concise description of the system and how to observe the read out on the inverter.
Paper work was completed and submitted by City to Surf. Grid feed-in commenced 27 days after installation.
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The local City to Surf Solar company acted in a friendly and thoroughly professional manner at all times offering quality components and value for money.

The company kept me informed of the installation details and the installation team was on time friendly and completed the job in the one day. The company has been great at assisting with all the paperwork associated with the installation, inspection and feed-in requirements.

I would not hesitate to recommend them to my friends in the Geelong area.
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The company I purchased the system through were very responsive, did a great job really fast. Great experience.
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Your website is really good, its just a pity the supplier I contacted didnt get back to me, but once again that could be because we are not from melbourne metropolitan/suburbs.
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The info I wanted most was:
1. How many kWh will a 2kW unit deliver in winter, in summer?
2. How long will it take Powercorp to install the smart meter (or whatever it is)?
3. If I accumulate an export value to the grid over a year, will I get cash (from whom)? or will it just be a credit against future use?
4. What are the performance experiences of homes that have installed units?
5. How many users have a net export to the grid? And how big are their systems?
6. We did discuss going with another company that phoned us, but their numbers were too good to believe so we went with Surf to City as their numbers seemed more realistic.
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Selected City to Surf Solar as they are a local supplier with a good reputation and very good technical skills.
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Thank you for helping us to get the solar installer. It is a bit of a mine field out there.
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