HCB Solar Reviews
Based on 32 ratings Aus Ranking
- 5 star 13
- 4 star 17
- 3 star 2
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.45
- System Quality 4.75
- Customer Service 4.59
- Installation 4.64
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HCB Solar is family-operated and has been in business in the Newcastle area for the past 60 years. It now claims to be an expert in all areas of industrial, commercial and domestic electrical services and maintenance.
It is now an accredited designer and installer of solar power systems, as well as having installers accredited by the Clean Energy Council. The team provides a complete service from start to finish, as well as excellent customer relations.
Customers are promised a hassle-free experience when they receive their solar panels from HCB Solar and products are only sourced from trusted brands.
HCB Solar Solar Reviews
Great Installation of a quality product
Quoting process was seamless even though it was performed over the internet and phone.The installation progress well with the installers being both friendly efficient. They were punctual and tidied up everything after the process on each day.
The customer service worked well and they organised the grid connection and Net Metering after the installation. Show additional information
If you want the best of everything to do with Solar HCB can't be beat
The most important factor in getting solar installed is the quality of the retailer/installer, followed by the components to be used. Also important is whether you want to make money through feed in tariffs (FiT) or save money by offsetting your usage.Initially contacted HCB as part of the NSW Government Empowering Homes Program and they were impressive from the start. I opted not to go with the interest free loan to get a battery system as the savings didn’t add up for me – batteries would have to be a lot cheaper for the system to pay for itself (through offsetting my usage).
Having decided against the battery system I looked at other solar installers through getting quotes from solar quote sites.
I undertook a massive amount of research into each company that sent me quotes through looking at how long the company has been in existence, examining reviews on the internet and looking at the information in their ASIC listings. I wanted to avoid companies that had been in existence for only a short time or where there was a lot activity in their ASIC profile (change of directors etc.). If they hadn’t been around for years how confident would you be that they would be around for years to come? I can’t imagine anything worse than spending thousands of dollars only to find that is something goes wrong there is no one there to help me. I didn’t want what is called in the industry an Orphaned System.
I undertook research into the panels and inverters and wanted confidence that the makers of the components would be around for years to come and had a presence in Australia – can you imagine the hassle if you had to deal with a company that isn’t located in Australia, especially if your installer has ceased to exist i.e. you had an Orphaned System.
I knew nothing about Solar before starting my Solar Journey and as I researched something and gained a new piece of knowledge the staff at HCB were on hand to clarify and when needed explain it to me.
The sales person I dealt with was Edmund and he must have answered more than 100 questions from me. He was always responsive and professional as well as being flexible in providing me information so that I could make the decision that was right for me. For example I understand that a lot of people just want to produce energy and sell a lot back to the grid maximizing their FIT. Edmund understood my own situation in so far as I wanted to maximize my production to offset as much of my usage as possible. So whilst my total annual solar production may be a little less, my savings are greater – instead of getting say 10 cents for each kWh exported I am saving 28 cents for each kWh I am not importing from the grid.
Edmund was exceptional and is worth more money!!
I also had dealing with the Accounts staff, Jenny and Tech staff Yang both of whom were approachable, quick to answer my questions and helped make the whole process as easy as possible.
I also asked the manufacturer of my panels some questions and yet again another pleasing experience with LG answering my questions quickly and professionally. They even followed up asking how my install was going.
HCB contracted out the installation to Walker Brothers Electrical, a multi-generational family based company who were absolutely marvelous in implanting the design work undertaken by HCB.
If you choose HCB you can be sure that this family owned company, into its fourth generation of Electricians will listen to your needs, suggest excellent and well supported products, and use top notch installers.
I am exceptionally happy with the products supplied – LG Panels and Solaredge inverter.
Very highly recommended – and remember if you pay peanuts you get monkeys – go for a good company with a great name that uses only high quality products and top notch installers. Show additional information
Excellent from beginning to end
The quote process was very good, the sales person, Edmond, was happy to give me every combination of quote I asked for. He was also very happy to explain the differences and benefits of each systemInstallation was excellent. Three efficient installers arrived at 7.30 and were finished by 3 pm. I had also asked them to change something in the brief and they happily accommodated me - even though it meant more work for them. Jarred was especially helpful.
Grid installation is being organised by them. Show additional information
Happy Customer
Solar company visited site, fully explained solar operation, installaton method and options available. Installation team was punctual, polite and professional. HCB Solar organised grid connection and service provider connection. Although slightly more expensive I believe the system offered was the best option for us. The staff and customer service was a big consideration also. Show additional informationProduct review
The staff at hcb solar cardiff in the office were really great,from getting a person to look at the old system and getting a quote. The installation was just great on time and a fantastic job. The experience with HCB was excellent. Show additional informationComplete good system
Good except for the mess around due to the immersion controller Show additional informationSo far so good
So far the service has been good, however cannot comment on the quality of the system as it has yet to be installed Show additional informationA professional installation of a high quality system.
Everything about our installation was uncomplicated and done with a high level of professionalism. During the quoting process there was always someone available to answer all my questions without unnecessary jargon. The company only deals in the best quality panels and inverters with the longest warranties currently available. Our system was accurately sized for our needs and has exceeded power output forecasts since installation 2 months ago. Installation was done in a day while we were at work. It was a very tidy job and the panels have been positioned to take best advantage of the available solar. They have not shifted despite wind gusts of 110km/h during a recent storm.The phone app provides clear real time data of home energy use and panel output to allow home appliances to be timed to maximise self consumption. The inverter is battery ready.
HCB has rapidly helped sort out minor post install issues with out energy provider.
Overall I cannot believe how easy it all went and how much clean energy we are now consuming (previously 17kWh/d to 5kWh/d with 30kWh/d to grid). Show additional information
Great installer and instillation
Sales rep was punctual and quick with quoteInstallation team were punctual, professional and left no mess behind . Customer service team always polite and very helpful . Would recommend HCB solar anytime Show additional information
I wanted the LG panels because of the warranty on both the panels and performance. There was another very well known company who would not tell me who the manufacturer was, so no business for them. Show additional information
The other suppliers proffered by Solar Quotes quoted on systems which were way away from what we wanted (and what we briefed them on). Show additional information
LG panels (330w), Solar edge inverter, optimisers.
Increased panel to capture 5.9 kw. Show additional information
Our ground mounted array is now generating more than expected and is saving us significant amounts on our substantial electrical bills.
I have no hesitation in recommending HCB Solar. Show additional information
We are now faced with a 8 week delay to obtain approval for connection to the grid although all hardware other than metering is currently installed. Show additional information