HCB Solar Reviews
4.5
Leave a review Based on 28 ratings Aus Ranking
- 5 star 10
- 4 star 15
- 3 star 2
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.37
- System Quality 4.61
- Customer Service 4.43
- Installation 4.50
Timeline
Reviewer supplied photos:
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HCB Solar is family-operated and has been in business in the Newcastle area for the past 60 years. It now claims to be an expert in all areas of industrial, commercial and domestic electrical services and maintenance.
It is now an accredited designer and installer of solar power systems, as well as having installers accredited by the Clean Energy Council. The team provides a complete service from start to finish, as well as excellent customer relations.
Customers are promised a hassle-free experience when they receive their solar panels from HCB Solar and products are only sourced from trusted brands.
HCB Solar Solar Reviews
HCB......Disappointed
Sales and quoting side of this went well, John was very informative. I did question the 37hrs labour on my quote. I was told there would be 5 to 6 people on the day of installation so I thought it seemed viable, only two contractors turned up on day of install and was completed in 8hrs. (2x8=16hrs total) ??The inverter was not operating correctly at end of install and was told that sometimes they have trouble communicating with the server and would sort it self out. It has continued to play up and have now been told someone would be around in the next 5 days to repair the dc wires that had been incorrectly installed.
I’m still waiting on a return call from hcb to question hours on invoice and when they plan on repairing the fault. Show additional information
Complete good system
Good except for the mess around due to the immersion controller Show additional informationSo far so good
So far the service has been good, however cannot comment on the quality of the system as it has yet to be installed Show additional information
This is a family business and one of the family came to our home and gave us a very thorough walkthrough of what we would be purchasing and the whole install and follow up process. He also explained why my original selections would not be the perfect choice for our site and requirements. The quote was done there and then and sent by email to my computer while he was there. The installers, including a solar qualified electrician did a fabulous job and at the end they explained what they had done (exactly as per the quote) and how the whole system worked and what to expect in all circumstances including power failure. The system came with a wifi monitoring system to allow me to check how it was working and how much I was using and exporting to the grid. Fantastic!!!!
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A professional installation of a high quality system.
Everything about our installation was uncomplicated and done with a high level of professionalism. During the quoting process there was always someone available to answer all my questions without unnecessary jargon. The company only deals in the best quality panels and inverters with the longest warranties currently available. Our system was accurately sized for our needs and has exceeded power output forecasts since installation 2 months ago. Installation was done in a day while we were at work. It was a very tidy job and the panels have been positioned to take best advantage of the available solar. They have not shifted despite wind gusts of 110km/h during a recent storm.The phone app provides clear real time data of home energy use and panel output to allow home appliances to be timed to maximise self consumption. The inverter is battery ready.
HCB has rapidly helped sort out minor post install issues with out energy provider.
Overall I cannot believe how easy it all went and how much clean energy we are now consuming (previously 17kWh/d to 5kWh/d with 30kWh/d to grid). Show additional information
Great installer and instillation
Sales rep was punctual and quick with quoteInstallation team were punctual, professional and left no mess behind . Customer service team always polite and very helpful . Would recommend HCB solar anytime Show additional information
The other company I seriously considered was MJJ Solar. Brett from MJJ was excellent and in the end it was a tough decision to choose one over the other.
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As I spent 15 years working for Power Stations I have quite a good understanding of electricity generation and markets and the consultants are very knowledgeable and were able to answer my questions easily.
I wanted the LG panels because of the warranty on both the panels and performance. There was another very well known company who would not tell me who the manufacturer was, so no business for them. Show additional information
I wanted the LG panels because of the warranty on both the panels and performance. There was another very well known company who would not tell me who the manufacturer was, so no business for them. Show additional information
Have paid deposit and awaiting installation. Experience thus far has been very good with HCB.
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I would not hesitate recommending this company. The quoting and installation process was efficient and professional. I was referred to HCB Solar from a friend who had previously researched solar panels and engaged HCB to install at his house. I too got several quotes and gathered information. The knowledge and the information that was given to me was fantastic. This was reassuring, as after all it was a big financial investment we were about to make. Whilst the system we chose was certainly not the cheapest, the quality and the performance and the warranty on the panels is outstanding. The last thing you want as a home owner is for something to go wrong or fail with a solar system. HCB was able to provide 25 years warranty. We also took into consideration that HCB is a local family orientation business, not a fly by night business jumping on the solar installation band wagon. So if we should have any concerns or questions we know that we contact this reputable company. Thank you to all the team at HCB Solar.
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Our original supplier, Solar Australia, went into liquidation the day before we were scheduled to have the system installed. On the recommendation of the installer, we contacted HCB Solar who quoted us on the same system at a slightly higher but more realistic price which we accepted. The panels have only been installed a couple of days and our energy supplier has not yet been out to fix the meter so the system is not yet up and running and we are unable to give a qualitative analysis at this stage.
The other suppliers proffered by Solar Quotes quoted on systems which were way away from what we wanted (and what we briefed them on). Show additional information
The other suppliers proffered by Solar Quotes quoted on systems which were way away from what we wanted (and what we briefed them on). Show additional information
The installation team went about their work quickly, quietly and efficiently. The follow up communication and system training was first rate.
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I received excellent customer service from all the staff at HCB Solar. They all have excellent product knowledge and are highly experienced from the lovely ladies in the office to the salesmen and installers. Even after our system has been installed the after sales service has been above and beyond professional and excellent. I would highly recommend HCB solar to anyone looking for a high quality solar system that is backed by a well established local company with exceptional service.
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Decided to go for quality over price.
LG panels (330w), Solar edge inverter, optimisers.
Increased panel to capture 5.9 kw. Show additional information
LG panels (330w), Solar edge inverter, optimisers.
Increased panel to capture 5.9 kw. Show additional information
Overall very happy with system and installer.
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I am an Electrical Engineer and am extremely happy with the quality of the install. Knowledge of installers and HCB personnel was good.
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Our business engaged HCB Solar to install a 29kW ground mount array in the Hunter Valley. Prior to signing any contract we met with HCB to gauge their ability to install the job professionally and safely. We were not disappointed. Two engineers (electrical and mechanical) from our business were very impressed with the knowledge of the HCB staff. From sales, design and through to installation HCB knew their stuff.
Our ground mounted array is now generating more than expected and is saving us significant amounts on our substantial electrical bills.
I have no hesitation in recommending HCB Solar. Show additional information
Our ground mounted array is now generating more than expected and is saving us significant amounts on our substantial electrical bills.
I have no hesitation in recommending HCB Solar. Show additional information
I am university educated and have three trades, I research all my projects to a huge degree so I am fully aware of what I am talking about with companies. I received quotes from a number of solar companies and it was surprising how many were 'all talk', and didn't understand their products. Although I didn't go with Finns quotes, I did take full advantage of his forum. HCB solar are local to me and I did want to use a local company. I fully recommend HCB solar at Beresfield NSW (newcastle). Their prices were perfect but most importantly their tradesmen were professional, well manored and thorough in their workmanship. I get super annoyed at poor tradesmen but these guys well surpased my expectations. I fully recommend HCB solar.
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I would not hesitate to recommend HCB Solar to prospective buyers in the Newcastle / Hunter region. All their staff (sales, installers and admin) really know their stuff and go out of their way to make sure you're happy with the job. They are not the cheapest in the Newcastle area, but they only deal in higher quality product with a customer service focus.
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I received really great advice and outstanding service. Would recommend HCB Solar to everyone.
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Considerable confusion exists within the industry regarding due process. I have been advised today that the electricity supplier should approve any installation prior to any hardware installation taking place. In our case the supplier/installer originally placed an application for approval with an electricity supplier that does not service our location.
We are now faced with a 8 week delay to obtain approval for connection to the grid although all hardware other than metering is currently installed. Show additional information
We are now faced with a 8 week delay to obtain approval for connection to the grid although all hardware other than metering is currently installed. Show additional information
Delay experienced for meters installation.
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