Living Energy Solutions Reviews
Based on 80 ratings Aus Ranking
- 5 star 12
- 4 star 62
- 3 star 6
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.20
- System Quality 4.36
- Customer Service 4.48
- Installation 4.74
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Living Energy Solutions was founded with the intention of helping people to reduce their energy usage and live a greener life. The company prides itself on using quality solar power products to help customers see visible reductions to their monthly bills. Experts at Living Energy Solutions have ten years' experience in the installation of solar power systems - all work is carried out by in-house staff. Throughout the warranty period, Living Energy Solutions will deal with any warranty issues that may arise. The company is 100 per cent family-owned and is based in South Australia.
Living Energy Solutions Solar Reviews
Happy to go solar
The company provided a comprehensive written quotation very quickly. Our questions and queries were answered by telephone . The installation process happened within 2weeks and we were happy with the service and efficiency of the installation team the system is functioning well and we are happy with our choice. Show additional information10.9 solar with Fronius 8.2 inverter and Tesla batterey
All OK, Living Energy did what the said they were going to do and the system works well enough.Installation had some minor hiccups but ended up OK.. Show additional information
Great customer service and installation
Was contacted promptly by salesperson who was professional and informative. No hard sell - gave me all the options and answered all my many questions. Installation team left the place cleaner than they found it. Arrived when they said they would. Salesperson followed up a few days later to check I was happy and answer any further questions. Made it all easy! Show additional informationEasy as
Everything went smoothly, installed on the day they said they would. Installation was over two days due to weather conditions (pouring rain) they kept me informed of the progress. The invertor was placed where I had requested without any issues. When the job was finished, they tidied up, and removed any rubbish and had organised for Origin to replace meter. Show additional informationSuper professional
Professional sales team, competitive pricing, quality installation and effective customer service. Show additional informationProfessional installation team
Even if I received the quotation, only after I reminded them, the process was ok, the quotation including several options.The installation team was very punctual, they worked tidy, fast and well. I highly recommend this company! Show additional information
Took the time to discuss my needs.
Sales person was knowledgeable and happy to spend time discussing my priorities. Installation team were professional. Just waiting for a sunny day to check system performance ! Show additional informationVery happy to date with Living Energy
Happy with sales service and installation. Very thorough. Had a few tree isues but happy with the outcome. Good company to deal with. Thank you Show additional informationGreat Installation. Will help you to resolve some issues. Guys are friendly and will coordinate the needed information in installation process.
Great customer service. Rob will get back and help resolve the issue and answering querries. Show additional informationQuality and price
I have just purchased for a new build home so we havent progressed past deposit stage as yet. Show additional informationProfessional install.
All aspects very good. All promises and assurances kept and honoured. Show additional informationProfessional service
They were very professional and helped answer all of my questions. Once the system was installed they even rang to make sure everything was working well. Show additional informationCompetent installation, nicely integrated hardware, good performance data from web app.
Sales process: OK. Sales rep asked good questions, made good suggestions. Some quoting tools (like proposed roof layout diagram) did not work very well (PV panel sizes on a high rake roof were not accurate). Salesman not aware of some layout restrictions caused by the racking system used by the company.Installation: Went well. Both the installer foreman and the electrician encountered on-site issues which should have been clear to the sales rep. Both needed to modify the proposed installation. We discussed options, and they found good ways to implement the system I wanted using different approaches. Full marks to both.
Customer service: since installation, has been good. (System installed 21 January 2020.) Show additional information
Enphase REC system
Rob came over and we both jumped up on our roof. Our home was built in 1900 with several extensions, of which are different roof lines.After numerous plans we came up with the best option for us.
We have now had the system on for about a week and we are very happy with the output. More than what was expected!
The boys that installed the system were extremely polite and professional. Show additional information
Easy non pressured sales process and efficient friendly installers
Sales process was easy with no pressure applied and all information clearly explained. Installers arrived on time and were polite and very tidy. A comprehensive user guide and warranty information was provided post installation. Living Energy were also the only respondee familiar with Solar Analytics. Show additional informationProfessional and seamless from sales to installation
Rob from Living Energy Solutions was professional, prompt with communications, answered every question I had in great detail and importantly was the only company that did a site visit prior to quoting. As soon as he looked at my roof, he told me straight away that normal portrait layout wouldn't work due to the spacing of purlins. This attention to detail was reflected in a realistic system design and accurate quote. We were offered various panel and inverter options and settled on a system that met all our requirements. Installation day went by very smoothly, safely, on time and left very tidy. Paperwork for the meter change was all completed for us by Living Energy and was carried out as requested 2 weeks later. All aspects of our system including our solar analytics monitoring were explained and warranty, manuals followed soon after electronically. I would highly recommend Living Energy Solutions to anyone looking for a high quality solar installation. Show additional informationEasy Procedure
As a landlord I wanted to install solar to do a bit more for the environment and do my bit to make use of a couple more vacant roofs we have in Adelaide. Not being directly involved with the installation we can't make a too detailed comments on the installation. But, it all seemed to be faultless, arrived as they said they would and seemed to have the job done pretty promptly. The tenants have advised that the systems are already saving them money, so, a little less fossil fuels being used in S.A.The price was in the ball park with other installers, the system is of reasonable quality and affordable. (read the Solar Quotes reviews)
The problem with not residing in the properties is, follow up with the retailers to change the meters is not smooth.
Chris Toms of Living Energy made the whole procedure quite easy and communications were prompt.
Show additional information
Prices were high, perhaps $1000 or more in comparison with other well regarded installers. (friends were getting quotes at a the same time).
I'm happy enough.... but should have negotiated a lot harder.
I'm now waiting for Power SA to do its thing.
SolaQuotes was nothing but helpful and the whole process has been relatively smooth... Show additional information
Very quick with installation.
Unfortunate time-lag with forms incorrectly filled out in order to get new meter installed, this issue was managed well, however. Couldn't fault customer service. Show additional information