Living Energy Solutions Reviews
4.4
Leave a review Based on 72 ratings Aus Ranking
- 5 star 10
- 4 star 57
- 3 star 5
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.18
- System Quality 4.36
- Customer Service 4.49
- Installation 4.73
Timeline
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Living Energy Solutions was founded with the intention of helping people to reduce their energy usage and live a greener life. The company prides itself on using quality solar power products to help customers see visible reductions to their monthly bills. Experts at Living Energy Solutions have ten years' experience in the installation of solar power systems - all work is carried out by in-house staff. Throughout the warranty period, Living Energy Solutions will deal with any warranty issues that may arise. The company is 100 per cent family-owned and is based in South Australia.
Living Energy Solutions Solar Reviews
Got the solaredge and rec panels also the optimisers.
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Quality and price
I have just purchased for a new build home so we haven’t progressed past deposit stage as yet. Show additional informationProfessional install.
All aspects very good. All promises and assurances kept and honoured. Show additional informationProfessional service
They were very professional and helped answer all of my questions. Once the system was installed they even rang to make sure everything was working well. Show additional informationGreat customer service and installation
Was contacted promptly by salesperson who was professional and informative. No hard sell - gave me all the options and answered all my many questions. Installation team left the place cleaner than they found it. Arrived when they said they would. Salesperson followed up a few days later to check I was happy and answer any further questions. Made it all easy! Show additional informationCompetent installation, nicely integrated hardware, good performance data from web app.
Sales process: OK. Sales rep asked good questions, made good suggestions. Some quoting tools (like proposed roof layout diagram) did not work very well (PV panel sizes on a high rake roof were not accurate). Salesman not aware of some layout restrictions caused by the racking system used by the company.Installation: Went well. Both the installer foreman and the electrician encountered on-site issues which should have been clear to the sales rep. Both needed to modify the proposed installation. We discussed options, and they found good ways to implement the system I wanted using different approaches. Full marks to both.
Customer service: since installation, has been good. (System installed 21 January 2020.) Show additional information
Enphase REC system
Rob came over and we both jumped up on our roof. Our home was built in 1900 with several extensions, of which are different roof lines.After numerous plans we came up with the best option for us.
We have now had the system on for about a week and we are very happy with the output. More than what was expected!
The boys that installed the system were extremely polite and professional. Show additional information
Easy non pressured sales process and efficient friendly installers
Sales process was easy with no pressure applied and all information clearly explained. Installers arrived on time and were polite and very tidy. A comprehensive user guide and warranty information was provided post installation. Living Energy were also the only respondee familiar with Solar Analytics. Show additional informationProfessional and seamless from sales to installation
Rob from Living Energy Solutions was professional, prompt with communications, answered every question I had in great detail and importantly was the only company that did a site visit prior to quoting. As soon as he looked at my roof, he told me straight away that normal portrait layout wouldn't work due to the spacing of purlins. This attention to detail was reflected in a realistic system design and accurate quote. We were offered various panel and inverter options and settled on a system that met all our requirements. Installation day went by very smoothly, safely, on time and left very tidy. Paperwork for the meter change was all completed for us by Living Energy and was carried out as requested 2 weeks later. All aspects of our system including our solar analytics monitoring were explained and warranty, manuals followed soon after electronically. I would highly recommend Living Energy Solutions to anyone looking for a high quality solar installation. Show additional informationEasy Procedure
As a landlord I wanted to install solar to do a bit more for the environment and do my bit to make use of a couple more vacant roofs we have in Adelaide. Not being directly involved with the installation we can't make a too detailed comments on the installation. But, it all seemed to be faultless, arrived as they said they would and seemed to have the job done pretty promptly. The tenants have advised that the systems are already saving them money, so, a little less fossil fuels being used in S.A.The price was in the ball park with other installers, the system is of reasonable quality and affordable. (read the Solar Quotes reviews)
The problem with not residing in the properties is, follow up with the retailers to change the meters is not smooth.
Chris Toms of Living Energy made the whole procedure quite easy and communications were prompt.
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The process was extremely slow - 3 months from the time we ordered and paid our deposit. I assume the overall system quality is good but truthfully there is no way to really know in the short term but it is now working, so we remain optimistic. The Living Energy salesman was the only one to visit and actually see our situation (the others used Google maps). The installation trades folk were personable, efficient and seemed capable, though the meter box work needed revision - delaying our system start another 2 weeks. SA Power Networks new meter installers were most helpful.
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Follow up has been a little slow but otherwise it has ben great.
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I had one quote that bothered me - the sales person raised many red herrings regarding the other company's choices which on further examination were either incorrect or simply not relevant. Another company went for a very hard sell and when told their quote was too high immediately reduced it by $2k. I found some were using old panels that had been superseded presumably bought in a job lot. Its a strangely stressful experience overall. We went with the company that did the most research for us and were straightforward and not pushy salespeople.
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Company was great about solar &we have stuck with power company we also get our power. Many thanks for time and effort.
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The Salesperson was very helpful and spent a lot of time explaining the system and questions about various panels and inverters. The job was completed within a few weeks, the Installers were professional and clean explained how to work everything when the job was finished.
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The sales process was consultative, open and honest. Ben went through more than ten separate scenarios for us providing real world up-front costs as well as conservative estimates on the payback periods for different panel types and system sizes as we changed our mind several times regarding system size / panel color and upgrading to panels carrying a warranty for salt damage as we live on West Lakes. Once a decision was made, the design was formulated from a set of software tools to ensure the correct number of panels were installed on each side of our roof to maximise the efficiency of the system. The installation was faultless, with David and his team consulting me on every step of the process to ensure that the inverter was located where we wanted it and how all cabling etc should be run for aesthetics. Even at the completion of the job when they had packed up, David realised our TV antenna would cast a shadow over a couple of panels in the morning and spent the next hour relocating it. I ended up installing a 12.5kw system and could not be happier with the experience of dealing with Living Energy
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Suntrix and LES got in touch within a day. Solar after a week so I did not ask them (it was too late). Suntrix and LES both very pleasant/knowledgeable salesmen. The system offered was very similar so the decision was on price only. System installed just today (coincidentally). 6 hour job, mid 30's temperature. Job done well, courteously. The couple of small problems were dealt with and fully communicated. Shown how the system worked. Cleaned up after themselves. Overall excellent.
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I would be happy to provide more information once I have had my system installed which should be early in the new year
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Generally OK...quick responses from all 3 potential suppliers.
Prices were high, perhaps $1000 or more in comparison with other well regarded installers. (friends were getting quotes at a the same time).
I'm happy enough.... but should have negotiated a lot harder.
I'm now waiting for Power SA to do its thing.
SolaQuotes was nothing but helpful and the whole process has been relatively smooth... Show additional information
Prices were high, perhaps $1000 or more in comparison with other well regarded installers. (friends were getting quotes at a the same time).
I'm happy enough.... but should have negotiated a lot harder.
I'm now waiting for Power SA to do its thing.
SolaQuotes was nothing but helpful and the whole process has been relatively smooth... Show additional information
They were the only company to use a solar camera to predict degree of shading effect. They offered several options ad gave enough help to make an informed choice. The installation team took less time to do the job than quoted without taking any shortcuts. They gave a good explanation of what the were doing and how the installed system would work. Overall it was a positive experience and outcome.
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THESE GUYS ARE GOOD THEY KNOW WHAT THEY ARE TALKING ABOUT. THEY WILL HELP YOU WITH THE PRICE AND ANY ASSISTANCE YOU NEED. THEY COME TO YOUR HOUSE, MEASURE UP AND TALK TO YOU, VERY PROFESSIONAL PEOPLE!!! I DID A LOT OF HOMEWORK TO FIND THE RIGHT SOLAR INSTALLER TO CHOOSE FROM AND WITH YOUR GUIDANCE I FOUND THEM. FINN PEACOCK I THANKYOU FOR YOUR INFORMATION ON SOLAR IT WAS VERY HELPFUL TO ME. REGARDS JANETTE CAIN
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Living Energy were the cheapest but with the same quality components as per the other quotes. I was careful when comparing quotes to compare apples with apples so to speak. Not only were they the cheapest but they had a very good down to earth sales manner and communication. I felt that Living Energy had a very good and detailed product knowledge that was slightly above the competitors. They were also very receptive to some changes I wanted to make to the installation location of the inverter. Their installation was first rate.
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Being fitted this week , there was a long delay between accepting quote and installation time
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We have been very impressed with each process of dealing with all staff. From the original quote to a re quote, organising new meter box and quick friendly installation. We highly recommend Living Energy Solutions.
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We had 5 quotes, one appeared to be a really nice guy who was going to save us thousands; but I discovered some wrong/dishonest advice. Another placed too much pressure on me and I didn't quite understand what the end process would be. Then my son googled and found Solar Quotes. All three referred from Solar Quotes were fantastic and it was hard to say no to the two unsucessful quotes because they worked so professionally. We went with the dearerst of the three - only $300 more - because while the other two were completely professional with excellent systems; and I understood everything they were sharing with me; the successful tender spent an extra half an hour with my wife explaining how the system and electricity billing process worked. The other two would have spent the extra time if asked, but the successful guys proactively sensed my wife had not let go of some false information provided by the first company. I felt settling the doubt was worth the little bit extra.
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Consultants spent several hours at my home designing and discussing the system I wanted (AC system) with panel layout to suit my energy usage pattern and roof layout prior to providing quote. The installation crew were very efficient and friendly and answered all my questions. System was installed ahead of scheduled date due to a cancellation.
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Every part of the solar purchase/installation experience went like clockwork. I couldn't be more happy with the whole process.
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Very good company reps who came out to our house to give a personal quote instead of by google earth like so many others. Kept us up to date through the whole process prior to installation date. Installers arrived on time and were very professional and helpful and gave us lots of useful information. Actual installation is top quality using very good components. Reassured us not to hesitate to contact them if we had any further questions. Would highly recommend Living Energy Solutions.
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We chose Living Energy Solutions as they were very helpful and informative at every stage of the process. We chose a good value for money system and installation was carried out on time and to specification. We are very happy with the end result!!
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Installation was on time and efficient. Friendly staff and good after sale service.
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Good salespeople, well-informed and helpful.
Very quick with installation.
Unfortunate time-lag with forms incorrectly filled out in order to get new meter installed, this issue was managed well, however. Couldn't fault customer service. Show additional information
Very quick with installation.
Unfortunate time-lag with forms incorrectly filled out in order to get new meter installed, this issue was managed well, however. Couldn't fault customer service. Show additional information
The installation price included a up grade to the power board.
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We have taken a long time to choose the system we want but the people at Living Energy Solutions have been very patient and very helpful to give us a fantastic system. They also provided us with lots of options and great advise
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The installers turned up on time on the day, introduced themselves (the whole 6 of them) and were extremely professional, made the minimum of noise and did a removal of all rubbish and cleaned the site. I would highly recommend this company to anyone who was considering solar panels. They were not the cheapest of my quotes, but the old saying goes. "You only get what you pay for".
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This comany (Living Energy Solutions) was truly straight-forward and patient in how they dealt with us as potential and as signed-up clients. There was no 'hard sell' during the quotation stage, and the sales team was responsive to queries by email after the initial site visit. The installation team was punctual and considerate, and importantly they did not rush their work but rather, took the time needed to explain, consult and demonstrate. We are very pleased with the system we chose, and look forward to seeing how it performs in service.
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Our main issues were dealing with SA Power Networks - as a monopoly provider they are very frustrating to deal with - they have no concept of customer service.
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Great after sales services. Excellent at cleaning up after, great professional sales and service.
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Excellent customer service. Installers were skilled and accommodating. A couple of minor issues arose on site but these were resolved satisfactorily.
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Little disappointed we have to wait extra four weeks for installation. The meter change has already been done. For the price we are getting Solalog installed and this is a good deal; other quotes for this system were higher. Fingers crossed on installation
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Ben from Living Energy was really thorough in his assessment of the possible options and how to optimise the benefits of a PV system, much more so than any other supplier, and this encouraged trust, as well as their price being cost-competitive.
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Installer were willing to come to the country to do installation with no additional costs.
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