Lumax Solar Pty Ltd Reviews

Based on 111 ratings Aus Ranking

  • 5 star 32
  • 4 star 66
  • 3 star 12
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
  • System Quality
  • Customer Service
  • Installation

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About Lumax Solar Pty Ltd, Solar Installers

Lumax Solar Pty Ltd
Platinum Partner
Lumax Solar Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 31 600 613 652  ABN active since 09 Jul 2014 | Lumax Solar Pty Ltd
ACN: 600 613 652  ACN active since 09 Jul 2014 | Lumax Solar Pty Ltd

Reviewers report paying: $5,400 - $6,350 for depending on hardware choice and installation difficulty ( how is this calculated? )

Lumax Solar are a Queensland local company dedicated to personal service, high quality products and sound advice.

When you buy from Lumax you don’t just get a great product. You get our team, who are dedicated to serving the customers needs with a smile and personal friendly service.

We have great technical knowledge and years of experience in the industry so you can be comfortable that you will get sound advice, made simple and easy.

At Lumax we do it all. Battery systems, Off grid, Hybrid, commercial and standard Grid connect systems are all part of the service. Call us today for a free energy consultation at your home or business and get great advice, made easy to understand.

We take care of workmanship warranties and our workmanship warranty is 10 years.

We also handle any product warranties directly, we do not expect our customers to go through the hassle of dealing with suppliers.

Lumax Solar Pty Ltd Solar Reviews

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Satisfied customer.

Good interactive design and quote process, prompt replies to queries and install completed as scheduled. Show additional information

So happy we got Solar!

With Solar, we're not scared of having aircon during a hot day in Cairns. Lumax's sales staff was amazing. Max educated us well and answered our all our questions. We were impressed with Jamie who contacted us personally on the day he installed it. The after sales staff was great with follow up as well. Thank you Lumax Solar! Show additional information

If it could go wrong, it did go wrong.

22/8/19 Luke quoted on job
12/11/19 Lumax installed 21 of 22 panels. Tariff 33 not all disconnected. They did connect us to the grid.
20/12/19 Many phone calls later, got Leon on site. 22nd panel still in the warehouse!
16/1/20 Received Electricity bill from Ergon No record of Solar connection?
17/1/20 Several hours on phone to Ergon & Lumax. Our paperwork was submitted with the wrong address!
22/1/20 Ergon received correct paperwork but didn't recognize our solar credit for previous 2½ months. Formal complaint lodged.
30/1/20 22nd panel installed, Tariff 33 disconnections completed.
10/2/20 After numerous phone calls between Ergon and Lumax, finally granted some Pro rata solar credit.
5½months, countless phone calls & excuses, extreme stress, we think the saga is now over.
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Would have been nice to hear from the firm following the install, but nothing, not even a call to check if we were happy, which we were. Show additional information

Extremely happy

Extremely happy with every aspect of service.
Salesperson knowledgeable but not pushy.
Quote clear and detailed.
Kept up to date with progress along the way.
Installers friendly, explained system fully, assisted with setting up registration and cleaned up throughly.
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Excellent service and product

They even managed to get me in earlier than booked. Installers very proficient and speedy. Show additional information
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Very professional

Sales rep was great, he was very helpful, remaining service was professional Show additional information
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Very good company to deal with.

Just had system installed. Lumax staff were very helpful and and easy to deal with from start to finish. Show additional information

Supplier Reply

Thank you for the review. We appreciate it! Show additional information
Good staff and service.

Supplier Reply

Thanks for the feedback Kim. We do our best! Show additional information

Supplier Reply

We really appreciate your feedback. Enjoy the low bills! Show additional information
Installation staff are very knowledgeable, take the time to explain it in full to you and leave everything as tidy as they find it. Lovely fellows. Would very highly recommend Lumax to other prospective solar customers.

Supplier Reply

Thanks Angela, we really appreciate you letting us know. Enjoy the decades of low bills Show additional information
Fantastic sales service follow up and after sales service

Supplier Reply

Thanks for the great review. We really appreciate it! Show additional information

Supplier Reply

Thank you for the review. We hope we did a great job! :) Show additional information
Everyone was so great and helpful. Fantastic work.

Supplier Reply

Thank you for the review. We hope you enjoy the low bills! Show additional information
Fantastic system and Price. The communication for the office was great and i would recommend Lumax to anyone. 5* service from the end to the beginning. Thanks guys...

Supplier Reply

Thanks Kat. We really appreciate the feedback. Enjoy the savings! :)
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The Townsville floods got in the way of our install but the delay wasn't an issue for me. Dean was very good at keeping up communication. The installation team were great to do a site assessment and then place the panels in a more difficult location for them to keep a fussy homeowner happy! Very glad to have used Lumax for my solar needs and happy to recommend them to others. Show additional information
Good communications from installer to sales let me know of times and date of install and back up service was also good and helping. Show additional information
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During the last few months we have been bombarded with solar offers by pop up ads on our phones and internet and even snail mail. We have received unsolicited email offers as well as what seems to be endless array TV ads. It was easy to lose the quotes your suppliers gave us in all the "noise". However, the eventual supplier was the only one that visited my house and explained the system to us. As I was expecting this offer, I was actually looking for his companies emailed quote. Show additional information
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The two men that came here and were gentlemen. They got on with the job and had it done in no time. They didn't stand around, just knew what to do. Cant fault anything, cleaned up after they had finished.

Supplier Reply

Thank you very much. We really appreciate feedback. Enjoy the low bills! Show additional information
Excellent friendly helpful staff, nice clean job done with no fuss.
I Highly recommend Lumax Solar.

Supplier Reply

Thank you for the positive feedback. Enjoy the low bills. We appreciate you helping our team member that was sick and still working. Thank you! Show additional information
Not installed as yet Show additional information
Great customer service from the sales person all the way through to installation. Would recommend to anyone who is looking at getting a solar system for their house! Show additional information
great service installers were very good arrived on time no rubbish left behind would recommend this service Show additional information
Not to be installed till next week weather permitting Show additional information
Installation looks neat and professional. Installers cleaned up after themselves. Lumax did all the paperwork with Ergon. I chose a non-China inverter and am very pleased with the ABB system installed. Installers arrived ontime and completed the work in the one day. I am very happy with the work done and would recommend Lumax to anyone. Show additional information
After using SOLAR QUOTES(great site), Lumax solar was the first company to call me back. WOW, Service was second to none at the start. Mark the salesman was great and talked the company up. Mark needs a pay rise! Installation guys turn up early and over two days installed the system.After sales service has been slow and many e-mails and calls to the office too get the job completed. I was a happy customer after 5 weeks waiting. Thanks Daniel & Mark. Happy with my solar system, hope after sales service gets better in the future.

Supplier Reply

Hi Rodney,
Thank you for the feedback. We appreciate it. We apologise for the delays in your job and will endeavour to have better service for both yourself and our other customers in the future.

Please contact us anytime for any assistance you require and we will ensure we do our best to ensure speedy and quality service.
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Supplier Reply

Thanks for your feedback John. We are really glad you were happy with our service Show additional information
Extremely polite and professional from the first phone call to the end of the job. The Lumax team provided a quality product to suit my budget, and their installers were excellent.
Highly reccomend the company.

Supplier Reply

Thanks Brent. We appreciate the feedback. Glad you were happy. Enjoy those low bills! Show additional information
An excellent project from start to finish - sales with adjustments were well managed, communications were at the fore front all the time. The install team were in, cleaned up, then out after completion, very efficient. It was kinda cool to have a project run through with only a couple of oopsies, but nothing unsolvable, if the system delivers as planned will be a great investment. Thanks & do recommend Lumax as a good experience.

Supplier Reply

Thanks for being a great customer Bill! We appreciate it Show additional information
The service was excellent, phone calls were returned in a timely manner, they were very knowledgeable about process and product and were happy to take the time to answer my husband's many questions. There was no hard sell and they just made the whole experience easy. They kept us informed as to what was to happen next and that is what did happen. I would highly recommend Lumax and their staff to anyone considering the addition of solar panels to their home. Show additional information
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These guys are very competitive. After 6 different quotes they came out on top, and delivered within 3 weeks! They are quick to respond to phone calls and emails and give detailed feedback. Installation was done very quick for a big system, and quality of installation was brilliant., and that comes from being a leko myself. Keep up the great work Lumax and team. Show additional information
The staff were very accommodating, every single one that I dealt with. Show additional information
The installation crew were fantastic. Their work is neat and tidy. A real pleasure to have these tradesmen working on my place. Show additional information
The Company salesperson was very professional and knowledgeable of his product.

The installation team were very courteous and professional in their approach to the job at hand. They communicated well and left the site clean and tidy. They were clear in their information of what happens next with regards to the energy provider.

The office staff were very helpful with any questions asked and responded quickly with answers.
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Well mannered, highly professional installers, who arrived on time, efficiently installed the ordered panels, and after leaving, had cleaned the work site. Highly recommended. Show additional information
Great work from these guys, they were on time and great to talk to . very friendly service and talking me through the whole process of installation.would highly recommend this company. Show additional information
Thank you to the team at Lumax Solar for your prompt service and installation of our system. We were impressed with both the sales and the installers. Lumax have been great through the whole process. They provided friendly and professional advice, they weren't pushy. I've only had the system running for a couple of days now but it seems to be working well. Communication between all parties has been excellent. The installation team was prompt, actually asking if they could do the install a day earlier than scheduled and they were courteous and left the place clean and tidy.
The only problem has been with the Fronius WiFi and even their IT tech gave up in the end.
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Once the contract was signed we fell off the radar. The Installer was great even though we had to reschedule the install due to weather and then on the appointed day we even got a call from the installer to say he was 30 mins away. Unheard of level of service in these parts. Anyway upon arrival and after determining panel layout it was discovered that the panel fixing tie downs sent by the Lumax supplier were for a Tile Roof and not a Zincalume roof. A wasted day. We rescheduled the install and this was completed on the 9th October. We were informed by the installer that the system could not be turned on until Ergon Energy had been to install the Digital Meter and to sign off on the solar install. Well after a week and no Ergon in sight I called the 131046 customer service number and after a long wait I was advised that the required Form A had not been submitted. I rang the local Lumax rep who advised by voice message that he no longer answered his phone and that callers should send a text or email. I called the installer and he resubmitted the Form A. After another week I again rang Ergon and was advised that the Form A had been received and the work order was to be scheduled. The next day I received a voicemail confirming a work order had been submitted but no indication when the work would be done. It is now November 2 and no sign of Ergon and no contact from Lumax to see how our Solar System is working. I am unable to tell you anything about the Lumax Solar as it has never been turned on for longer than 10 mins to test it was working.Is it a good quality system, does it live up to the sales blurb, will it cut my electricity costs by the much spruiked amount I honestly cannot say

Supplier Reply

Hi Terry,
We sincerely apologise for the errors made on your job. Systems have been put into place too ensure this does not happen again. While we cannot change the errors. We can ensure that we improve our systems.
Thank you for the feedback.
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Lumax was easy to deal with, just busy as everyone seems to be at the moment. Still waiting on paperwork on system from the office but office girl says she will get it out to us at some stage. Show additional information
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