Lumax Solar Pty Ltd Reviews

Based on 89 reviews

  • 5 star 24
  • 4 star 57
  • 3 star 8
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.33
  • System Quality
    4.43
  • Customer Service
    4.45
  • Installation
    4.56

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About Lumax Solar Pty Ltd, Solar Installers

Lumax Solar Pty Ltd
Gold Partner

Lumax Solar are a Queensland local company dedicated to personal service, high quality products and sound advice.

When you buy from Lumax you don’t just get a great product. You get our team, who are dedicated to serving the customers needs with a smile and personal friendly service.

We have great technical knowledge and years of experience in the industry so you can be comfortable that you will get sound advice, made simple and easy.

At Lumax we do it all. Battery systems, Off grid, Hybrid, commercial and standard Grid connect systems are all part of the service. Call us today for a free energy consultation at your home or business and get great advice, made easy to understand.

We take care of workmanship warranties and our workmanship warranty is 10 years.

We also handle any product warranties directly, we do not expect our customers to go through the hassle of dealing with suppliers.

Lumax Solar Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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During the last few months we have been bombarded with solar offers by pop up ads on our phones and internet and even snail mail. We have received unsolicited email offers as well as what seems to be endless array TV ads. It was easy to lose the quotes your suppliers gave us in all the "noise". However, the eventual supplier was the only one that visited my house and explained the system to us. As I was expecting this offer, I was actually looking for his companies emailed quote. Show additional information
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The two men that came here and were gentlemen. They got on with the job and had it done in no time. They didn't stand around, just knew what to do. Cant fault anything, cleaned up after they had finished.

Supplier Reply

Thank you very much. We really appreciate feedback. Enjoy the low bills! Show additional information
Excellent friendly helpful staff, nice clean job done with no fuss.
I Highly recommend Lumax Solar.

Supplier Reply

Thank you for the positive feedback. Enjoy the low bills. We appreciate you helping our team member that was sick and still working. Thank you! Show additional information
Not installed as yet Show additional information
Great customer service from the sales person all the way through to installation. Would recommend to anyone who is looking at getting a solar system for their house! Show additional information
great service installers were very good arrived on time no rubbish left behind would recommend this service Show additional information
Installation looks neat and professional. Installers cleaned up after themselves. Lumax did all the paperwork with Ergon. I chose a non-China inverter and am very pleased with the ABB system installed. Installers arrived ontime and completed the work in the one day. I am very happy with the work done and would recommend Lumax to anyone. Show additional information
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After using SOLAR QUOTES(great site), Lumax solar was the first company to call me back. WOW, Service was second to none at the start. Mark the salesman was great and talked the company up. Mark needs a pay rise! Installation guys turn up early and over two days installed the system.After sales service has been slow and many e-mails and calls to the office too get the job completed. I was a happy customer after 5 weeks waiting. Thanks Daniel & Mark. Happy with my solar system, hope after sales service gets better in the future.

Supplier Reply

Hi Rodney,
Thank you for the feedback. We appreciate it. We apologise for the delays in your job and will endeavour to have better service for both yourself and our other customers in the future.

Please contact us anytime for any assistance you require and we will ensure we do our best to ensure speedy and quality service.
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Supplier Reply

Thanks for your feedback John. We are really glad you were happy with our service Show additional information
Extremely polite and professional from the first phone call to the end of the job. The Lumax team provided a quality product to suit my budget, and their installers were excellent.
Highly reccomend the company.

Supplier Reply

Thanks Brent. We appreciate the feedback. Glad you were happy. Enjoy those low bills! Show additional information
An excellent project from start to finish - sales with adjustments were well managed, communications were at the fore front all the time. The install team were in, cleaned up, then out after completion, very efficient. It was kinda cool to have a project run through with only a couple of oopsies, but nothing unsolvable, if the system delivers as planned will be a great investment. Thanks & do recommend Lumax as a good experience.

Supplier Reply

Thanks for being a great customer Bill! We appreciate it Show additional information
The service was excellent, phone calls were returned in a timely manner, they were very knowledgeable about process and product and were happy to take the time to answer my husband's many questions. There was no hard sell and they just made the whole experience easy. They kept us informed as to what was to happen next and that is what did happen. I would highly recommend Lumax and their staff to anyone considering the addition of solar panels to their home. Show additional information
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These guys are very competitive. After 6 different quotes they came out on top, and delivered within 3 weeks! They are quick to respond to phone calls and emails and give detailed feedback. Installation was done very quick for a big system, and quality of installation was brilliant., and that comes from being a leko myself. Keep up the great work Lumax and team. Show additional information
The staff were very accommodating, every single one that I dealt with. Show additional information
The installation crew were fantastic. Their work is neat and tidy. A real pleasure to have these tradesmen working on my place. Show additional information
The Company salesperson was very professional and knowledgeable of his product.

The installation team were very courteous and professional in their approach to the job at hand. They communicated well and left the site clean and tidy. They were clear in their information of what happens next with regards to the energy provider.

The office staff were very helpful with any questions asked and responded quickly with answers.
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Well mannered, highly professional installers, who arrived on time, efficiently installed the ordered panels, and after leaving, had cleaned the work site. Highly recommended. Show additional information
Great work from these guys, they were on time and great to talk to . very friendly service and talking me through the whole process of installation.would highly recommend this company. Show additional information
Thank you to the team at Lumax Solar for your prompt service and installation of our system. We were impressed with both the sales and the installers. Lumax have been great through the whole process. They provided friendly and professional advice, they weren't pushy. I've only had the system running for a couple of days now but it seems to be working well. Communication between all parties has been excellent. The installation team was prompt, actually asking if they could do the install a day earlier than scheduled and they were courteous and left the place clean and tidy.
The only problem has been with the Fronius WiFi and even their IT tech gave up in the end.
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LUMAX SOLAR WERE GREAT WITH CUSTOMER SERVICE,PRODUCT AND PRICE. THEY TURNED UP ON TIME,WERE FRIENDLY,RANG WHEN THEY SAID THEY WERE GOING TO. TICKED ALL THE BOXES FOR US, SO PLEASE DON'T HESITATE AND GIVE THEM A CALL! Show additional information
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To have your system registered and obtain the benefit of unused solar generated power Ergon need to come and do a site inspection of the installation but with the limited number of resources and personnel they have available it will be at least 4 weeks before it can be done. While you may be keen to use your system and gain the benefit Ergon totally let the whole procedure down and as there is no competition you are at their mercy. If there were alternative providers available Ergon would certainly get the flick. Lumax Solar were absolutely fantastic from start to finish in all aspects of the install. Show additional information
From the first time we contacted LUMAX it was clear to us that this was a quality team with quality staff.
The installation team were just as professional and obliging. The work was neat and clean.
We recommend them to anyone who appreciates quality and service.
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Not being in the location of the install made it a little difficult to make decisions on something you can't see. Company not very informative with date the install was happening. I was told one date and the install happened the day before, I got a call when they were 40 minutes out to inform me they were on their way. Tenants complained the date they were told was to be two weeks before it actually happened and messed them around waiting for something that didn't happen.

Passage of information was their worst fault.
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Took the time to come and have a look physically also very helpful, informative and professional. thank you Show additional information
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Not to be installed till next week weather permitting Show additional information
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We are not sure about the product as we haven't changed over to solar yet. Carole Show additional information
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So helpful and very pleasant to deal with
Answered all my questions without pushy sales gimmicks
Numerous follow up phone calls
All this and they still had the best price
Installation was on time and done without any problems
Highly recommend Lumax Solar for their fast , proffesional and caring service

Peter & Leesa
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Went with Lumax because they listened to what i wanted. Other companies tried pushing their products and didnt listen to what i wanted.
And no pushy sales.
Very impressed with both the sales and the installers.
Highly recommended
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Throughout the whole process from quote to installation, everyone we have dealt with at Lumax has been very professional. Lumax was recommended to us and we would have no hesitation in recommending Lumax to others. Show additional information
Lumax took the longest to get the quote to me but they were moving office at the time all in all Leon and His office staff were the most helpful in helping me select the right solar system with best price and warranty the other 2 quotes were ok but Lumax was the best at the time the system will be installed on the 14th Feb. Show additional information
Chris the installer is professional and a great guy.
Luke well educated and informative. Helped us navigate the solar world. Caroline very friendly. Thank you guys.
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Very easy and helpful company to deal with. Great advice and kept us in the loop during the whole process. Show additional information
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Lumax have been great through the whole process. They provided friendly and professional advice, they weren't pushy. I've only had the system running for a couple of days now but it seems to be working well. The installation was prompt and the installers were tidy and courteous. So far so good and at this stage can't fault Lumax Solar. Show additional information
From the first contact with this company they were very friendly and helpful. They kept us informed during the whole process. Luke who was the only representative that came to our house to discuss the installation and explain everything was very knowledgeable. All the other companies and there were a few just gave quotes by email and that was that just pay a deposit and we will be there, which I thought was very unprofessional. Luke took his time to explain in detail every aspect of the solar panels and inverter and how they work. The day of installation the guys turned up on time and finished on schedule and cleaned up and left no mess behind. It was working perfectly when they left. I can highly recommend this company to anyone who is thinking about installing a solar system. Show additional information
Office, very helpful and a pleasure to deal with. The installers were very neat, helpful and professional. System seems to be working very well, time will tell on cost savings. Show additional information
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