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Lumax Solar Pty Ltd Reviews

Based on 34 reviews

  • 5 star 6
  • 4 star 23
  • 3 star 5
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.21
  • System Quality
    4.34
  • Customer Service
    4.29
  • Installation
    4.36

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About Lumax Solar Pty Ltd, Solar Installers

Lumax Solar are a Queensland local company dedicated to personal service, high quality products and sound advice.
When you buy from Lumax you don’t just get a great product. You get our team, who are dedicated to serving the customers needs with a smile and personal friendly service.
We have great technical knowledge and years of experience in the industry so you can be comfortable that you will get sound advice, made simple and easy.
At Lumax we do it all. Battery systems, Off grid, Hybrid, commercial and standard Grid connect systems are all part of the service. Call us today for a free energy consultation at your home or business and get great advice, made easy to understand.

We take care of workmanship warranties and our workmanship warranty is 10 years.
We also handle any product warranties directly, we do not expect our customers to go through the hassle of dealing with suppliers.

Lumax Solar Pty Ltd Solar Reviews

Very professional installation, very good to deal with and provided very good products at competitive price, highly recommended Show additional information
Extremely happy with Lumax Solar from the original email to the final installation. Very easy to deal with throughout the whole process, and ready to help with any questions. The day of installation the team arrived ahead of time, left our place spotless and very high standard of workmanship. Couldnt be happier. Show additional information
Once the contract was signed we fell off the radar. The Installer was great even though we had to reschedule the install due to weather and then on the appointed day we even got a call from the installer to say he was 30 mins away. Unheard of level of service in these parts. Anyway upon arrival and after determining panel layout it was discovered that the panel fixing tie downs sent by the Lumax supplier were for a Tile Roof and not a Zincalume roof. A wasted day. We rescheduled the install and this was completed on the 9th October. We were informed by the installer that the system could not be turned on until Ergon Energy had been to install the Digital Meter and to sign off on the solar install. Well after a week and no Ergon in sight I called the 131046 customer service number and after a long wait I was advised that the required Form A had not been submitted. I rang the local Lumax rep who advised by voice message that he no longer answered his phone and that callers should send a text or email. I called the installer and he resubmitted the Form A. After another week I again rang Ergon and was advised that the Form A had been received and the work order was to be scheduled. The next day I received a voicemail confirming a work order had been submitted but no indication when the work would be done. It is now November 2 and no sign of Ergon and no contact from Lumax to see how our Solar System is working. I am unable to tell you anything about the Lumax Solar as it has never been turned on for longer than 10 mins to test it was working.Is it a good quality system, does it live up to the sales blurb, will it cut my electricity costs by the much spruiked amount I honestly cannot say

Supplier Reply

Hi Terry,
We sincerely apologise for the errors made on your job. Systems have been put into place too ensure this does not happen again. While we cannot change the errors. We can ensure that we improve our systems.
Thank you for the feedback.
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Quote was $6,600 including a brand new meter box to QLD standards to support the solar as we had a 1960-70 type with fuses not safety switches. Show additional information
Lumax was easy to deal with, just busy as everyone seems to be at the moment. Still waiting on paperwork on system from the office but office girl says she will get it out to us at some stage. Show additional information
He said system would be installed in 2 to 3 weeks but it will be nearly 2 months before it is operating. They are blaming Ergon and vice versa. Show additional information
Lumax (based in Cairns) outsourced the installation to a local Townsville provider (Lollo and Allan). Communication between the two was poor at times eg.installed the wrong inverter, but did rectify the error. The new inverter was installed while we were away, still haven't had anyone come and provide any info on how to read/understand or download data remotely. Was also supposed to receive some pack of information (according to their emails), but nothing has arrived. Also received nil info on whether Ergon has been contacted. Job was finished 3 weeks ago. Installation work was neat and completed in a day. Show additional information
The salesman office staff and installers were absolutely brilliant, extremely happy with the whole deal Show additional information
One was actually significantly cheaper for the same system and their communication was also excellent. Lumax was also excellent in every aspect of the process - finally we felt that because our local Warwick economy is struggling at the moment the thought of supporting a local family appealed to my wife and I. Show additional information
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Cancelled installation twice the first time installer changed date without telling anyone then second time cancelled the day before it was supposed to happen finally completed on the last attempt finished within half a day Show additional information
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Supplier Reply

Thanks for your feedback. We sincerly apologise for your experience and will do everything we can to rectify it for you. If you could please contact us we would be more than happy to make amends for your expereince. Show additional information
I found Lumax very good to deal with any question I had was answered immediately. Any concerns I had was dealt with in the appropriate manner.
Lumax were the only company that offered a contact person to come to our house& to discuss the systems available to us & which one would be most suitable to our location & power usage.
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The installation was very quick, (about 5 hours) but is very well done with a neat and professional finish. We have no areas to complain about as everything was done as it was supposed to. The system is now connected and working and so far is providing abut 3 times our daily usage so it is pretty well negating our power usage costs and we are still in winter with the sun low in the sky. Overall we are very happy with the entire process, the finished job and the final outcome. Can't say much more than that. Show additional information
Lumax provided top notch customer service and they worked with us to get our wants/needs met. We now have an excellent upgraded photovoltaic system. We love the Fronius inverter and meter for monitoring the system. Show additional information
VERY HAPPY WITH THE INSTALLATION AND THE OVER ALL LOOK OF THE SOLAR PANELS.. Show additional information
Thankyou team Lumax Solar. Excellent customer service from the ladies on reception to the sales rep Martin and the three guys who installed our solar system, couldn't ask for better service.we would recommend Lumax Solar to anyone wishing to instal solar panels on their roof. Show additional information
I did not have a good understanding of solar systems, or products but after speaking to luke the sales rep I feel I understood enough to make an informed decision.We decided on a system that suited our needs. The installer chis came on the saturday morning at an agreed time, he was very efficient and new exactly what he was doing. He was very helpful and answered any questions we had. Show additional information
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Lumax sales person Luke was awesome he sat down and explained everything in detail so wr could understand the workings of the whole system. We found that a lot of companies were just interested in selling there packages but not taking the time to sit and discuss everything ftom the purchase to the installation snd how to understand the importance of the contents of the solar package.
So if your hunting for a solar system hit these guy's up first as you will not be disappointed.
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Very prompt Show additional information
After everything was finished and up and running, their 'tech guy' Leon has proved rather hard to access.
I'm sure if we complained, he would but........

We needed more time/ input/ discussion about the placing of the panels ....... as it turns out that they should actually be on the western side - rather than the Eastern.

If we had more time and input - and knew what questions to ask! - we would have insisted on Western installation.
We are late risers and did not realise how quickly production would drop after mid-day........
We didn't know what 'we didn't know' - if you see?!
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Any problems they were right on to it Show additional information
Communication with us the customer great.
Installation staff and sales rep punctual.
Everything that was promised was delivered.
Despite difficult weather conditions the job was carried out speedily and finished within expected time frame.
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Overall the experience was very good but I hope the guys at Lumax learnt from their experience with me. Communication and punctuality are key when dealing with customers. Remember, their time matters too. Show additional information
Everything I have experienced with this company and their installers is quality and professional. I feel more confident that we have a safe and efficient system having chosen quality over price. The friendly knowledgable 2 man installation team put in long hot hours on the roof to get it right. Very happy wih our choice to get solar through Lumax. Show additional information
Great people to deal with, great service, seamless process, would highly recommend. Show additional information
Leon was very helpful and knowledgeable. I believe the system decided upon was the best fit and value for our needs. Very nice job on the installation. Show additional information
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Thank you to the team at Lumax Solar for your prompt service and installation of our system. The product looks really aesthetic with the roof line of our home. The installation team demonstrated their impeccable service, customer care and consideration to our neighbours whilst completing the installation on the weekend. We are nowing looking forward to experiencing cooler summer days and savings on our energy bills. Show additional information