Solar WA Reviews
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Inverter brands currently installed
Inverter brands previously installed
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Solar WA Reviews (71)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 25
- 4 star 40
- 3 star 4
- 2 star 0
- 1 star 2
View Timeline
18 May 2021
11 December 2020
After service lacking
After 4 yrs system has earth fault. Contacted them and gave invoice number but nothing. Sent email asking to be be passed onto management and still no reply.Paid for extra panels so had 6.6kw panels and 5kw inverter. Never reached 5kw on inverter.
Paid extra for extended warranty for these kind of problems but shows it’s a waste of money if company has poor customer service.
Inverter rating: 3/5
09 October 2020
Worst experience ever
Buggered up our wiring on install .After 2nd inverter crapped itself .
They would not return any off our calls .
1000$ later SOLARGAIN saved the day ??
Inverter rating: 5/5
29 May 2019
Great Company
From start to finish this company was excellent. Rhett was a pleasure to deal with and nothing was too much trouble. Everything was handled for me I had to do nothing. They were punctual and did a really good job which I am delighted with.12 April 2019
15 March 2019
04 February 2019
01 February 2019
25 January 2019
25 January 2019
23 January 2019
The service was fast.
I'm so happy.
the guys went the extra mile and removed my hot water system.
12 January 2019
Then came the invoice. It was overdue when I received it. Guess that happens when you donât install your system on the day you say AND you donât send the invoice out until days after install. Plus I was charged the deposit again but it was declared. I had to go back through my quotes to clarify the amount on the final invoice. I returned an email to their accounts questioning their invoice and due dates. No reply.
So i contacted their Sales Person, who was the reason we went with their company. He was amazing, yet again. It makes me wish he wasnât affiliated at all with Solar WA. Vlad is simply too good for them. So here I am, customer over here, and their sales rep hands us to them on a golden platter AND sorts out the account issue. Even responded on his day off. amazing.
So as much as I am glad our system is in and is doing what it said it would.... no, I wouldnât recommend them at all. EVER. Hands down appreciated Solar Quotes service, just wish I had gone with someone else to get the work done.
Supplier Reply:
Hi ,I'd firstly like to say thank you for taking the time to write such a detailed review. I am able to get a better understanding where we went wrong. I also like to thank you for taking the time to meet with me last week and hope that you enjoyed spending the $100 gift card (my way of saying sorry for any inconvenience we may have caused).
I hope that I have been able to rectify some the problems for you and that you are feeling better about the product installed and the follow-up service.
I have been trying to contact you in regards to some follow-up information that I promised I would get for you. I have sent a few texts and have left you a detailed phone message.
Kind Regards
Lauren @Solar WA and Management Team
10 January 2019
20 December 2018
He answered all my questions numerous times especially when I didnât understand how the solar panels worked.
He made me feel very important individual not like a number and made sure I understood everything concerning my solar system
Excellent Service
29 October 2018
Sales to installation very easy would definitely recommend him and solar wa
24 October 2018
Installers service was excellent also. Special mention to Katherine & helper who made good suggestions during installation & installed to a high standard.
Very professional service
23 October 2018
Overall the biggest complement I can pay is that if I had a solar company I would want
these people on-board this is the 3rd system we have had from this team on different houses.
Well done
23 October 2018
16 October 2018
A big thank you.
15 October 2018
10 October 2018
08 October 2018
Extremely happy we I went with Solar WA in all aspects, the service from Rhett, the installation and the results I can see already are brilliant
04 October 2018
01 October 2018
The inverter was a Goodwe with Tier 1 panels, a very good system for the money....
20 August 2018
13 August 2018
03 August 2018
I was very impressed with the time and care taken with install. Kath and her team did a great job. They tidied up afterwards and explained the system to me.
I was able to get the iPhone app software NetEco up and running and register the plant with Huawei with the help of Jack Li from Huawei Australia even though the Home Fusion app worked right away through the inverter Wi-Fi by directly logging onto the inverter.
The Huawei Inverter itself and associated software is impressive and importantly it is a battery ready hybrid inverter.
I have a lot of confidence with both the installer and this inverter and I feel like I have spent my money wisely and well.
25 July 2018
23 July 2018
20 July 2018
27 May 2018
07 May 2018
Original Review on 05-09-2017:
Your website was very helpful in educating us on domestic solar to a point where we felt confident to discuss quotations with two of your three recommended vendors.8 months later we asked Tim: "Are you happy with the performance of your system so far?"
Yes, all going very well - should have done this a few years earlier.31 January 2018
26 January 2018
26 January 2018
29 December 2017
28 December 2017
13 December 2017
Original Review on 08-04-2017:
8 months later we asked Glenn: "Are you happy with the performance of your system so far?"
So far the system have been excellent and solarwa were great from start to finish and even upgraded my inverter from a 3kw to 4kw for free, I highly recommend them to future customers who are purchasing solar07 December 2017
Original Review on 26-04-2017:
All three companies got back to me within 10 days. One rang me on the first day which was impressive.The reps who came out to do the quotes were all very helpful and informative. I asked a lot of questions and wanted them to show me how long it would take to pay off the system (in reduced electricity costs) using my usage figures as well as explaining the differences between different brands of inverters and panels.
I found Finn Peacock's checklist (for comparing solar power apples with apples) to be very useful in making the decision on which provider.
I would've happily gone with any of the three companies in terms of quality of service and products, so in the end went with the company which provided the best price.
7 months later we asked Helen: "Are you happy with the performance of your system so far?"
The system has been installed for 8 months now and it hasn't missed a beat. I'm very happy with the reduction in my power bills. We are about to go into the system's first summer so I'll be interested to see how well it performs with WA's weather in the hottest season of the year.28 November 2017
18 November 2017
Original Review on 19-03-2017:
Everything ran very smoothly, and we would have no hesitation in recommending Solar WA. Whilst the panels they stock were not the ones we wanted, they went out of their way to make sure we got the panels of our choice.8 months later we asked Joan: "Are you happy with the performance of your system so far?"
More than happy with the performance of the system and would recommend to anyone.30 October 2017
Original Review on 27-02-2017:
8 months later we asked David: "Are you happy with the performance of your system so far?"
System is generally working fantastically and has saved us significant power costs. We now plan when we use appliances and look at precool house with AC before the sun goes down rather than waiting.20 October 2017
25 September 2017
13 September 2017
Original Review on 04-12-2016:
Salesperson was very helpful in making suggestions for placing panels for most efficient supply. Also helpful with the use of appliances to for most efficient results.9 months later we asked Bryan: "Are you happy with the performance of your system so far?"
The system is performing as we were advised by Solar WA . We have reduced our power bill by well over 50% since our installation last November a period which covers all of the winter period. Very happy with our investment.15 August 2017
15 August 2017
14 August 2017
06 August 2017
Original Review on 05-12-2016:
Installer communication was a bit poor.8 months later we asked M: "Are you happy with the performance of your system so far?"
Yes11 July 2017
The was a small issue in that all 24 panels were to be installed on both north facing roof aspects, however this was not viable due to roof design and 11 panels were installed on the west aspect as well. Not a big deal simply evens out power output over the day.
Due to the double story construction of the house the inverter cable run to the garage was not able to be achieved so inverter was installed outside above power meter box. They are returning to fit a cover to shield the inverter from the sun.
Installation was almost immediate. Installation was only a few days after submitting paperwork to Western Power.
SOLAR WA was prompt, priced very well, a team of 3 installers on the day, arrived on time, installed in one day. Its the middle of winter and on sunny days averaged 22 k/w and cloudy days 14/kw on a 5k/w fronius inverter and 24 x panels 270w canadian 6.5 k/w ratings.
I can recommend this company.
Very efficient, great service, great price
Very knowledgeable sales staff answered all our questions and gave us great options in the choice of system required. The installers were pleasant, courteous and on time. Very tidy workmanship. Great pricing compared with other companies we researched.Inverter rating: 5/5