Sun Gods Solar Air Conditioning and Electrical Reviews
4.1
Leave a review Based on 9 reviews
- 5 star 2
- 4 star 6
- 3 star 0
- 2 star 0
- 1 star 1
Average Customer Review
- Value 4.33
- System Quality 4.22
- Customer Service 3.89
- Installation 4.00
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About Sun Gods Solar Air Conditioning and Electrical, Solar Installers
Sun Gods Solar Air Conditioning and Electrical is a Solar Power Installation company based in Gold Coast and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes
Sun Gods Solar Air Conditioning and Electrical Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Very professional and easy to deal with. What appealed to me from the start that supply and installation was quick and done by the same company and so is the warranty and the product and installation. Small company but very efficient!!
And communication and follow up was excellent from the first contact to finish. Show additional information
And communication and follow up was excellent from the first contact to finish. Show additional information
Everything was explained to me in a way that I was able to understand instead of using technical terms that would've meant nothing to me. Everyone was very professional and friendly.I'd highly recommend them.
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Brought a Fronius. Jinko package off these guys, great value, Adam was great, his boss wasn't, forgot his name!!!! Pretty good system no problems, yet fingers crossed! The boss has no customer service.
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Of the 3 quotes Sun gods replied same day, SAE 5 days later and then confused the appointment times twice, Hawkings solar finally contacted me for a quote a week after it had already been installed.
Sun gods were clearly miles ahead on service and price, they also did my neighbours place too and he had the same experience. Show additional information
Sun gods were clearly miles ahead on service and price, they also did my neighbours place too and he had the same experience. Show additional information
I have had an inssue with the inverter (Sungrow) as it derates or shutdown on a frequent basis. Sungods solar have been out twice to investigate and are now looking to replace on warranty. Communication with Sungrow (in Sydney) is a bonus. It is due to be changed as per last correspondence but that to date is yet to be done. So far service and call back is good, waiting on the next stage. I have a 10 year warranty on the inverter also.
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Suns Gods Solar Air Conditioning and Electrical changed the original contract/quote by supplying a different inverter 2 days after I accepted the quote. (eg the change went from Sungrow to Growatt.) The day of the installation of the Sungrow the inverter would not come on line for the installer. A replacement Sungrow was installed after 2 days. It too has a problem in that it (the inverter) drops out for no reason. After contacting the supplier I was informed firstly it must have been some cloud cover. This to me was a palm off as it was Friday afternoon and the supplier had been paid in full. I monitored the system for the next three days with the same result of drop outs. On contacting the supplier again three days later I was informed to contact David, the Growatt representative and explain the situation.
David has asked me to take a photograph of the inverter display when this problem occurs again and email it to him. So now my weekend is spoken for waiting for this intermittent fault to occur.
Regards,
Glenn Hart
Managing Director
m: 0439 511 782 Show additional information
David has asked me to take a photograph of the inverter display when this problem occurs again and email it to him. So now my weekend is spoken for waiting for this intermittent fault to occur.
Supplier Reply
Bob had an Existing system with 2 Different Inverters and wanted to increase the size of his system and only have one Inverter. A sungrow Inverter and extra Panels were priced for Bob. Bob's system is currently under the old Rebate scheme where he receives 44c + 8c for any extra power feed back into the Grid (FIT), so it was very important that his agreement for the FIT (Feed In Tariff) did not change nor for him to be at any risk of losing this FIT. The Sungrow at the time came with a 4.6kw AC Output which was crucial to comply with his Energex Agreement. Bob was followed up after the Initial quote a couple of times to see if we had won the job and eventually we did after answering all the above details in full which by this time a few weeks had passed. In that time that passed before being awarded the job a new standard had been issued for Compliant Inverters which now made the Sungrow 4.6kw AC Output raise to 4.99kw AC Output which would of put his FIT At risk hence the reason for the Inverter Change to a Growatt which maintained the 4.6 AC Output with the new Compliance Changes. in Short the job was a Pain because his Existing Panels also did not Comply with the new standards and we had to Redo the Wiring On those Panels as well which are some 4 Years old and which was not priced for. There is nothing wrong with his system which still pumps out on a sunny day around 25 to 30kW on a Split roof Orientation but he obviously does not believe us, because the Inverter Drops Up and Down so we even gave him the Tech Number for the Inverter to talk to a Qualified person Himself but according to him it is still wrong. We are here always to service Bob's Queries and should the Inverter need replacing under the Warranty Period we will assist him in Replacing it. I think the clients comments are very unfair and the whole story has not been given.Regards,
Glenn Hart
Managing Director
m: 0439 511 782 Show additional information
Although I got the system early July, I received a bill mid August. no mention of solar being installed no feed in no difference to bill. all agencies say someone else lost paperwork or didn't follow through. hopeful all will clear up in due course. hard to tell if it's been worth until then
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