Sungain Solar

Sungain Solar Reviews

DETAILS
94% 0%
4.5

Based on 131 ratings 2 Reviews removed
Leave a review

About

The owners started out in solar in 2012 as a sole trader business, then transitioned into a partnership in ~2017, and as we grew even larger again we transitioned into a company in March of 2019. Solar has moved mountains since the first products became popular on rooftops in Australia. The continual advances in technology keeps us on our toes. It has always been our goal to translate our experience through to our clients and assure the quality of products we select to deal with.


We have been successful in building strong relationships with Australia’s largest solar panel distributors, which gives us the competitive edge with low price points for our clients. We pride ourselves on offering some of the longest and most encompassing product and workmanship warranties available in the industry. Most importantly, warranties that you don’t have to jump through flaming hoops to claim under.

Our base of operations here in Perth Head Office (67 Howe St, Osborne Park), primarily focuses on sales and service for our clients all over Western Australia, but also heads our national logistics network which can facilitate installations in every major city and regional area of the Eastern Sates and South Australia. This is made possible with the help of our team operating from the Gold Coast Office (1 Corporate Ct, Bundall QLD).

From start to finish, every time you deal with us you will be speaking to a local. Sungain Solar is a locally owned and operated business, with all service, sales and support staff operating in Australia.

Confidence is assured from Australia’s #1 Trusted Solar Choice.

Reviewers report paying: $3,500 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Sungain Solar Reviews (131)

Show Most Recent reviews from All time  across Australia

Average Scores

4.6/5

Value for money

4.6/5

Quality of System

4.5/5

Installation

4.5/5

Customer Service

  • 5 star 61
  • 4 star 57
  • 3 star 6
  • 2 star 5
  • 1 star 2

View Timeline

An incentive was offered by Sungain Solar for this review. Learn more here.

Smooth sailing

Fantastic service from start to finish - have been recommending these guys to family and friends since the smooth install
Show Details

Quick and efficient

Customer service and installation was all great, very effective no problems
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Quality work for a reasonable price!

The team at Sungain Solar were great to deal with. They were patient and understanding when going through the costs and the maths when we had questions. Now a year on we are super happy with our panels!
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Very happy with Installation and service

During the quote process they were quick, open and honest. While it didn't end up being the cheapest quote , their communication gave me confidence. Installation was brought forward and the install team were great. I’ve had a couple of enquiries since installation and they are happy to respond and help. The overall product is very good and I am very happy I went through Sungain
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Promt installer

When I first contacted Sungain solar I got a lady in Queensland she was absolutely fantastic quick efficient and very knowledgeable.
The service from the Osborne Park team was equally as good promotional and helpful.
I had a problem with the WiFi I sent an email and they resolved the issue straight away.
Excellent service
Show Details

Quality Installer with Great personal Tailored and Competitively priced Solar Packages

We decided to go with Sungain Solar based on a positive recommendation from friends who were happy with their own solar upgrade from Sungain.

Josh, our contact at Sungain, was knowledgeable and straightforward about costs and timelines. He took the time to go through the details, ensuring the solar setup was a good fit for our property and energy needs. It was refreshing to deal with someone so upfront in an industry where transparency isn't always the norm.

Sungain's warranties on the panels and inverter seemed competitive, and their experience in the field gave us confidence that any issues down the line would be handled well.

The installation went smoothly and was completed in a day. They paid attention to detail, adjusting the panel placement to look good on our roof. Communication was clear, and they accommodated our preferences for the inverter placement.

Overall, our experience with Sungain Solar was positive, and we'd consider using them again in the future. Thanks to Josh and the team for their professionalism. Cheers again, Dan
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

First time experience with solar installation - excellent experience!

The team were very easy to deal with, answered my questions and followed through with a professional fit-out for our home. Very happy and would recommend others consider Sungain
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Good quality country installation

The team at Sungain Solar were really great, and offered us a range of options for our property in Narrogin. They were one of the few installers that were happy to go out to a rural area, and the additional price for doing so was minimal. The installation team was also professional and courteous when they came out and did a solid job of the install. We’ve had it running for nearly 6 months now and it hasn’t had any issues at all.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Overall Great Service and non pushy sales team

I am absolutely thrilled with my new 10kW 3 phase system from Sungain Solar. The upgrade from my previous 6.6kW system has resulted in significant savings for me, amounting to thousands of dollars per year. Throughout the entire process, Paul from Sungain Solar was incredibly patient and accommodating. He worked with me for weeks, updating the quote multiple times until it was exactly what I wanted. Once we agreed on the system upgrade, the installation was promptly scheduled.
I've already recommended Sungain Solar to a friend who also had a fantastic experience. Compared to other companies, he was amazed at how quickly Sungain Solar locked in an installation date at a fair price, after struggling for weeks with other providers.
I would definitely recommend Sungain Solar to anyone looking to install a solar system in their home.
Panel rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Great service

We are very happy with Sungain,the whole process from quoting to installation was so easy, they aldo connected us to the grid.
Customer service was great, good communication skills.
Staff very polite, and helpful explaining the system.
Show Details

Nice and quick

Was organised quickly, we had an issue with one aspect which was so quickly replaced and haven't had an issue since
Panel rating: 5/5
Show Details

Amazing solar system

A system just got installed on my mum and dad’s place and it’s awesome no more complaining about leaving the lights on
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Sungain, you will not go wrong

Sales is knowlegable and quick and happy to check and amend to ciustomer needs.
Instalaltion day went smooth and tidy.
Customer service is good and responsive when having issue.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Super Happy with our Solar

Super happy with our SolarSungain were Fantastic and took the time to explain all the options to us and even recommended that we don’t get a battery as the financial benefit wasn’t there yet and suggested we wait for them to become more cost effective. The installation was smooth and efficient. Really happy with our system
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Fantastic Service

I would highly recommend Sungain Solar .
From the quote to the entire installation everything ran smoothly.
The installers were punctual, polite and left the premises tidy when they finished.
I was more than happy with their quote. The system has been excellent,our electricity bills minimal.
Thanks guys for an excellent job.
Show Details

Ticked all the boxes

Solar quotes really knocked it out the park.
Competitive quote good sales experience and great installers. Would definately recommend them and i would happily use them again.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Good product, excellent knowledge and service

Sungain Solar from Melbourne were really good to deal with. Excellent knowledge about their product and what looks to be a good support package. They certainly weren't the cheapest but happy to pay for quality and service. Their installers were very efficient, very tidy, and very friendly with good communication. I would not hesitate to engage or recommend these guys to anyone looking to install a solar system. What else can I say - very happy with the solution and their work.
Show Details

Decent system with poor after sales support!

I wanted to bring to your attention my recent experience with the installation process after signing up for your services.

Initially, I was pleased with the front end of the process; the design and quoting stages were handled well, with questions promptly answered and quotes adjusted accordingly. However, difficulties arose post sign-up. Approvals were significantly delayed due to administrative issues, leading to a lack of communication and leaving me in the dark about the progress. This lack of transparency made me question the legitimacy of the business, causing significant frustration on my end.

Despite these challenges, approval eventually came through, and installation dates were secured. Unfortunately, the installation itself did not go smoothly. An unexpected supplier logistics delay caused a postponement, leading to rescheduling and rearranging of priorities on my part. To add to the frustration, there was no proper handover post-installation, and I had to actively chase down the subcontractor for basic login information.

The most disappointing part of this experience has been the ongoing lack of communication post-installation. Despite numerous attempts to contact Sungain Solar for essential information regarding consumption and net usage, I have not received any meaningful responses or support. This disregard for customer service is truly disheartening, especially considering the initial faith I had in your company when signing up for your services.

I urge you to address these communication gaps and improve the customer service experience for future clients. Clear and timely communication is crucial in ensuring customer satisfaction and trust in your services.
Inverter rating: 3/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Great service for 6.6KW Jinko and GodWe installation

Sugain Solar installed a 6.6kW Jinko solar system with a GoodWe inverter for us, and it's been fantastic. Luke Peterson and Jules Lowrie were great to deal with—super informative and not pushy at all. They helped us from start to finish, even coordinating with our retailer. The system works great, and we're really happy with the service from Sugain Solar!
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Company installed cheaper product and now refusing to answer calls

I had decided to purchase a Fronius system specifically to connect to my Home Assistant smart home, the salesperson was impressed that I had done my research and that I was an easy customer who needed no sales pitch. I was told if I ordered quickly, I could get a more premium all-black install at the price of a regular install (as part of a bulk order for a commercial customer), and that it should be on our roof in 3-4 weeks. We proceeded with the contract.

As soon as we paid the deposit, our friendly salesperson vanished and every time I have called their office since, I have spoken to a different "Virtual Receptionist" who doesn't work for Sungain but only takes messages. After waiting several weeks with no updates about approval, I contacted Sungain, who replied the next day and said that our install was approved, but that now their installers might be busy for up to 8 weeks (delay tactic?). After pushing back, we did end up with an install date sooner. Their engineer then contacted me and told me that the proposal I had selected on Solarquotes was now not possible, and my system would be a different configuration with slightly less performance.

On the day of the install, I was told that the panel configuration would be changed again, to a simpler install. The subcontractor and assistant started early and were finished in 3 hours. The "premium all black finish" that we were supposed to have delivered, now has small scratches and marks on all of the corners where they lifted the panels on the driveway. Putting the cardboard box down first would have protected the finish, a minor detail but showing a lack of care/professionalism. The installers were the least-worst part of my experience. The salesperson I spoke to told me we would have an all-black finish, however the frame holding the panels is regular untreated aluminium. Again, it won't affect the solar performance, but it is NOT what we agreed upon. I should get the product that I was quoted, not a cheaper and simpler product.

Unfortunately my experience with Sungain got a lot worse after installation. The subcontractor told me Sungain would finish setting up my inverter including registering with the manufacturer for cloud/app monitoring, and crucially, the Inverter Customer Password that I need to access the Smart Home features of the inverter that were a KEY purchasing requirement. Sungain has never returned ANY of my calls and emails, in the end I waited an hour on hold with Fronius to reset the password myself. (Side note: my integration with Home Assistant now works brilliantly, after enabling it myself)

My system has an export limit set when there shouldn't be, meaning I am only operating at half performance. And finally, I have asked Sungain to provide me with an updated Solarquotes "proposal" with the system that they have installed, so that I can compare what they initially advertised versus what they delivered. They have not replied.

Sungain had below average customer service before installation, the installation was not the quality I expected, the product we got delivered was not what we paid for, and Sungain has not provided ANY customer service whatsoever since install. I have tried ringing their head office, emailing the people I spoke to directly, and emailing the general inbox and have never had my messages returned. I suppose my only other option to reach someone there is to go in person.

Given their zero customer service this close to purchase, I expect that if I have any major faults with my system, I will have to once again do all the legwork to have the issue fixed, their advertised "17 year warranty" is completely worthless if you can't get in contact with anyone at the company. I would not recommend Sungain for any reason.
Panel rating: 4/5
Inverter rating: 4/5
Show Details

Sungain solar

Upon searching for the best solar company, we came across Sungain Solar, extremely professional prompt and fitted the main solar box and all the panels shortly after. We were shown how to use the app and checked in on us to make sure we were happy. Great experience and would highly recommend this company for your next solar investment.
Show Details

Good people great job

From quoting to commissioning of our solar system, we found sungain solar to be very efflicient and professional
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Sungain - Fast Solar

Sungain was one of the 3 companies put forward to us via SolarQuotes and was the best value from the quotes we received for a 6.6kW system.

From accepting the quote, it only took 2-3 weeks before the installation was carried out last June by the team which took 3-4 hours.

Since then, we have enjoyed greatly reduced electricity bills and even had nothing to pay during some periods.
Panel rating: 5/5
Inverter rating: 4/5
Show Details

Happy with the product and customer service

I was looking for a while to get Solar system on my roof as Energy bill are going out of control, luckily I clicked on Sunsolarquotes and Sungain solar come up as the most reasonable in price and good reviews .
I decided to give a go and called them, in no time I found out they are what I was looking for! .
They been good since and I do recommend them , In my opinion they are NOT like other companies, ( full of ), they are exactly what it says on the tin.
Show Details

Original Review on 06-06-2023:

Panels

Everything went well, sales service team excellent. Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you for your feedback, Mal! We're happy you've had such a positive experience.

Please reach out if there's anything we can help you with in future.

10 months later we asked Mal: "Are you happy with the performance of your system so far?"

Yes Thank You
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Easy and efficient

Very good customer service, lots of information provided before agreeing to sale. Great installation, very tidy.
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Great value for money

Great service from start to finish. Power bills have been reduced by half.
Show Details

still waiting to complete installation of system , part installed

About end of September 2023 paid deposit for the system and batterys, installation x 2 visits now have panels on roof and wiring runs awaiting connection, awaiting other parts to be connected and when they can visit again, installers great efficient but logistics I suspect are an issue re regional installation. We are trying to be patient.
Had a business system installed in my business premises, x 3 months start to finish in our town. Company base in same Melbourne area
looking forward to finalising our part installation. We wonder when it will all be joined together and working.
Show Details

Team work

The team , worked well together,everyone had there job to do, and the apprentice work with the tradie.i was surprised to see they were actually teaching the young people .and they were on time.
Show Details

Great customer service

We got several quotes when looking for solar installation, Sungain solar were not our first choice as we ended up accepting a quote with of the cheaper options with sun boost and paying a deposit.
When another tradesman come to our house they told us that we couldnt have the system we wanted and that we would have to get less panels and put them sideways which we accepted only for them to reject our job a week later upon second visit because they didn’t realise we had a tile roof and the spacing in our roof trusses wouldn’t work for their panels apparently.
We rang sungain back and explained the issues that we went through ,they had a tradesman out to our house with in the week and we got the extra panels we originally wanted and for a great price
Cheers
Show Details

Sungain Solar

Organising installation was seamless. Good value for money and saving money on power since installation. Highly recommend this company given how easy everything was from the day of receiving quote until day of installation. Performance has been great and is great being able to track electricity usage and receding electricity rebates for unused power. Haven’t had any issues since installation, so far so good
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Don't choose Sungain Solar

Signed up with sungainsolar on January 24 and received an installation date of 20th of February. The morning of the installationn, I received a SMS saying that the installation wouldn't be going ahead because of a stick team member. A week went by with no contact from anyone. Numerous phone calls to a receptionist, another few days went by until the receptionist herself ended up just saying that they could fit them in April but no exact date. Absolute muck around!!! I requested a refund and that was another muck around for a week. Stay away from this company!!!!!!
Inverter rating: 1/5
Show Details

Highly Recommended

From the start the team at Sungain were professional, helpful and friendly offering a competitive system.
The install was done on the prescribed day and the system has been operating efficiently since day one.
Highly recommended!
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Great price and service

The sales and quoting process with Sungain Solar was straightforward and transparent. They provided detailed information about the system options available and helped me choose the best fit for my home and budget. The installation process was impressive – the team was not only polite and punctual but also exceptionally tidy, ensuring minimal disruption to my daily routine. Their customer service was exceptional, going above and beyond to assist with organizing the grid connection after the install. They handled all the necessary paperwork and coordination seamlessly, making the entire experience hassle-free. Overall, very happy with Sungain Solar
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Solar

Easy to deal with great after service and my system has worked above and beyond what I expected
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Great service from Sungain Solar

We were very happy with the advice, communication and service by Sungain. We had a few issues with the Inverter software and Klaudia was excellent in assisting us to get it sorted. I would definately recommend Sungain Solar.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

great value for money

My partner and I had a 6kw solar system installed through sungain back in august 2023, and we couldn’t be happier with how the whole process went right from the getting the quotes to the installation process. The company was very thorough with their products and systems that they used and the benefits we would get from having solar. Since installation we haven’t had any issues and the follow up care post installation has been brilliant. Great all round service and product quality, highly recommended!
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Highly recommended!

From the initial consultation right through to the installation of our solar system, sungain have been fantastic! The sales representative Annie wasn’t pushy and was super accomodating with our financial requests when it came to payment. We had a system installed and we couldn’t be happy with it, and was good value and quality! We couldn’t recommend them enough!
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Great!

Sungain were responsive & helpful; they managed to arrange installation within a very quick timeframe. Would definitely recommend.
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Very Competitive and Professional

Luke from Sungain was very knowledgeable and gave me a competitive priced
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Happy customer

Nice service, good price, quality product. So far working very well. Saved a lot of money for electricity.
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Very helpful!

Wasn't sure what model would be suitable for my needs IRT energy efficiency, Luke was very helpful with explaining the different options.

Customer service couldn't be better, there was a delay with installing the solar but they were very helpful with any issues that arised.

Getting solar was the best thing I could do. Saved a lot of money

Thanks again Luke!
Show Details

Fantastic

Great service informative great prices speedy service highly recommended they know their stuff
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Good experience from start to finish, system working as promised.

This was our first venture into solar and I had many questions of the Sungain sales person at the initial consultation and afterwards. At no time did I sense that I was being pushed to make a decision or that I was being a pain. The system is not the cheapest nor the most expensive, but represented what I considered to be the best value for money.

All the relevant approvals etc were taken care of so the whole process was easy.

Apart from a few challenges getting connected to the inverter via the app, the system has been faultless since installation and delivers the output expected when I have a load such as the AC to fully utilise the generated power.

Would love to have a battery to capture the generated power rather than it go unused but batteries just don't make economic sense to me yet.

Will gladly use Sungain for any subsequent solar power requirements.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Very helpful installer, system is working well

Sales team were very helpful, provided several different options and explained pros/cons of each, then went and found a slightly different model of inverter & smart meter that provided extra features I was looking for.

The Install was scheduled very quickly, the installers arrived on time, got everything installed cleanly. There was one configuration issue with the smart meter, they were back within a couple of hours and had it working perfectly.

They took care of all of the provider paperwork and meter upgrade.

Extremely smooth experience throughout. The system has been running for about 18mo now without issue.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Great Service, Good Company, Highly Recommend

It's been a year since we installed Sungain Solar. Their quote was very reasonable and the customer service from initiating contract was very professional.

Their installers were very professional - arrived on time, checked details with us in respect of panel locations and installed the 6.6kW system in a timely manner. The pricing was very reasonable.

Full instructions about the system and the inverter were also given at the end, including assistance with connecting the smart monitoring via the Fronius app.

We have no hesitation in recommending Sungain Solar.
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Great service

I had my solar panels installed about 12 months ago with sungain. They were one of 3 companies that were sent to me via solar quotes. They were mid range for pricing but I felt comfortable with the staff and their knowledge of the products. Even after I signed the contract and paid the deposit they offered me a a new style or brand of panel or inverter that was actually cheaper than the original quote. They kept me updated on the progress. It all happened with very little effort from me.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

An incentive was offered by Sungain Solar for this review. Learn more here.

Sungain makes sure you’ll gain from the sun!

We have a 13.3kw system installed by Sungain in 2022. Quote was prompt, online and clear. Excellent customer service, informed us of the process from begin till end. Some startup issues have been dealt with promptly. AusNet was a bit slow with the whole process which is not Sungain fault. Pleasure to deal with. Haven't paid next to nothing for electricity from the grid since! Happy customer...
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Not impressed

The whole process started off ok, with the sales person being quite helpful, albeit quite pushy and pressuring me to place an order straight away once the quote was received. I placed an order and paid a deposit on 24 October 2023 for a 10Kw solar system, 10 Kw battery and heat pump HWS and was told installation should be completed before the end of December. On checking just before Christmas I was told the lead time was now 6-8 weeks and that the Xmas/NY break added another 3 to 4 weeks to that time frame. My installation was only just completed last Wednesday 6 March 2024.My SolarVic government rebate approvals also had to be extended as they were due to expire which would mean re-applying all over again. I had a phone call on 27/2/24 stating the installation would commence the next day. Short notice I thought, but was happy to at least get things started. However on double checking that the install included solar panels, battery and HWS I was told that the company was having trouble sourcing the HWS and that would be done at a later date. As the installation of the solar panels necessitated the removal of our existing solar HWS from the roof I told the caller that everything needed to be installed at the same time otherwise we would be without hot water until the new HWS was received and installed. He seemed surprised at this and said he would check again with the supplier. Another phone call 4 hours later informed me they had sourced a HWS and would be starting installation on 4 March 2024. The installation process took 3 days with 3 electricians not arriving until 11am each day. An apprentice put his foot through our ceiling while in the roof space which will cost over $1,700 to repair. (this amount was deducted from our payment to Sungain) The installers also cut through the roof sarking during installation and when I queried why this happened I was told that was the only way to do it and that the sarking would be repaired before the colourbond roof panel was replaced. On checking this the next day the sarking had NOT been repaired and the roof panel had been replaced. The sarking was eventually repaired. The HWS was EXTREMELY heavy and had apparently been loaded onto the installers truck with a forklift (it was on a pallet) However NO thought was given as to how it would be unloaded with no lifting equipment available at our address. It took 3 electricians, 1 plumber and 2 of us to get it off the truck and into position and it was a miracle the unit wasn't damaged in the process. The HWS seems to be working well so far. I have some queries about the output of the solar panels as the mobile app shows that the panels are only producing up to around 450w at any given time? I would have thought such a large system would produce more than that? The app also shows that the battery is fully charged but when usage in the household increases or when the sun has gone down there is no power coming from the battery into the house, it all seems to be coming from the grid which to my mind defeats the purpose of having a system with a battery? All in all the whole process has been unprofessional and very frustrating. I would definitely not recommend Sungain to anyone considering purchasing a solar system
Show Details

Sungain Solar Perth - a pleasure to deal with

The sales/quoting process was well explained by Annie Curwen, who provided a lot of detail and answered all queries quickly and knowledgeably. Several combinations of solar panels and inverters were suggested, with the differences in specification and price clearly explained.

Unfortunately for the installers, the installation date was set for a Saturday which also happened to be the first day of a heatwave. To beat the heat they turned up an hour earlier than scheduled; thankfully my son was awake and woke me up so I could let them in. The workers were efficient, polite and tidy. Various suggestions for placement of the solar panels were discussed and additional circuit breakers had to be installed. We had several spare roof tiles on standby to replace breakages, but nothing was broken and the spares reamin

The customer service was excellent. They organised the connection to the grid after the installation and explained how to download and use the app for the inverter.
Panel rating: 5/5
Inverter rating: 5/5
Show Details
X
 To get your quotes, please enter your postcode: