Reclaim Energy Hot Water Heat Pump Reviews

About Reclaim Energy

Australian company Reclaim Energy specialises in designing and manufacturing high efficiency and environmentally friendly heat pump hot water systems.

Reclaim Energy Contact Details

Mailing Address: PO Box 627 Byron Bay NSW 2481
Phone: 1300 383 815
Email: [email protected]
Website

Company Info

Reclaim Energy was spun out of Solar Thermal Australia Pty Ltd in 2003. The company was founded by Dr Chris Taylor, who focused on creating innovative sustainable hot water solutions and remains the firm's Managing Director today.

In February 2024, Reclaim launched a partnership with Panasonic to launch a hot water heat pump solution that uses carbon dioxide (CO₂) as a refrigerant. While CO₂ is a greenhouse gas, other refrigerants have a much bigger impact. For example, the GWP (Global Warming Potential) of CO₂ is 1 - as it's the reference gas used to measure the warming effect of other greenhouse gases - while a common refrigerant, R134a, has a GWP of 1,430.

Reclaim Heat Pump Details

Reclaim offers split systems - the tank and compressor are separate - in a variety of configurations. All use CO₂ refrigerant, which not only has a small fraction of the GWP of other refrigerants used in heat pump systems, but is also suited to cold weather conditions. 

Reclaim hot water heat pumps have a electric boost function for continuous hot water. For solar owners, the systems are designed to use surplus solar energy generation rather than exporting it to the grid through the use of a smart controller. Electricity consumption is around 1kWh for 100 litres of hot water, and the hot water production rate is 110 L/hr according to the firm. But energy usage and performance will vary based on individual requirements and environmental conditions.

The company says its range has an average Coefficient of Performance (COP) of 5, meaning that for 1 kW of electricity input, they generate approximately 5 kW thermal output.

Reclaim states its products are the quietest systems on the market, with an average noise level of 37dB.  Reclaim's tanks are manufactured in Australia and the heat pump component in Japan.

Among good quality heat pumps in Australia, Reclaim's products sit towards the more expensive end of the market.

Stainless Steel Tank Choices

The stainless steel tanks are suitable for non-hard water areas and are available available in the following sizes:

• REHP-CO2-160SST (160 litres - tall)
• REHP-CO2-250SST (250 litres - tall)
• REHP-CO2-315SST (315 litres - tall)
• REHP-CO2-315SSQ (315 litres - squat)
• REHP-CO2-400SST (400 litres - tall)

Glass Lined Enamel Tanks

Reclaim's enamel glass lined tanks are suitable for all water types, including hard water areas:

• REHP-CO2-160GL (160 litres)
• REHP-CO2-250GL (250 litres)
• REHP-CO2-315GL (315 litres)
• REHP-CO2-400GL (400 litres)

Controllers 

Two controller options are available - v1.1 and v2 (wireless).

v1.1 offers 6 operational modes:

• 24 hours – Continuous
• 9 hours (Off-Peak mode 1: 10pm – 7am)
• 6 hours (Off-Peak mode 2: 12am – 6am)
• 6 hours (10am – 4pm)
• Timer (Two-Zones)
• Remote (One Shot Boost)

As well as the above, the v2 controller offers:

• Timer (Two-Zones) & Multiple Temperature Control
• Holiday Mode – one day/time set per week to meet legionella control

Other features of the v2 include automated notifications to the owner and Reclaim's tech team of any errors, real time usage and consumption reporting and an app.

Warranty Information

The warranty varies according to the components and are as follows.

• Glass-Lined tank: 10 years parts / 2 years labour.
• Stainless steel tank: 15 years parts / 2 years labour.
• PCB, PCB display, motor, sensors, reactor, expansion valve coil, water pump and refrigeration components: 7 years parts and labour (non-Wi-Fi) and 10 years parts and labour (Wi-Fi).
• Reclaim Energy Controller and sensor lead: 7 years parts and labour (non-Wi-Fi) and 10 years parts and labour (Wi-Fi).
• 850 kPa PTRV valve: 1 years parts and labour.

If you're uncertain if one of these systems is right for you, check out our guide to choosing buying heat pumps, which includes a comparison table where you can see specifications and estimated pricing of heat pumps from various manufacturers side-by-side.

Installer Approved

In 2025 SolarQuotes held its first annual Installer's Choice Award for heat pumps.  We asked installers just one question, "If installing a system on your own house today, what brand's hot water heat pump would you use?"  Reclaim took 3rd place behind iStore and Solahart. 

If you have a Reclaim Energy heat pump hot water system installed, we're keen to read your opinion on it - and other Australians would be too. Submit a review using the button towards the top of this page.