Essential Solar Reviews
About
Essential solar is a family owned renewable energy company established in 2012.
We are a high-quality retailer, designer and installer of both residential and commercial solar PV rooftop generators.
Our success lies in our devotion to quality of products and our enthusiastic staff dedicated to 100% customer satisfaction. We are committed to providing the right solution to each and everyone of our customers while focusing on Performance, Quality and Reliability.
At Essential Solar we regard every company and residential customer an important part of our business. We pride ourselves in providing exception advice, support and service from our first consultation to years after installation.
As well as the environmental benefits of solar power, we understand that an important driver to install solar is to save money. Our qualified CEC design team will ensure the best panel layout for your premises based on a number of factors, including shading, roof availability and electrical parameters to maximise efficiency of your system and providing the best financial return.
Of course, purchasing a solar PV is a long-term commitment so the reliability of the components of the entire system is critically important and for that reason Essential Solar’s CEC accredited installers will only install Tier 1 products. We are accredited direct service partners with Fronius Australia and believe our business relationships is an important aspect of our company to be able to supply our customers with the latest and most efficient products on the market and continue to provide our customers with the best support possible.
Don’t waste sunlight – make the sunshine work for you.
Reviewers report paying: $4,959 - $13,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter and battery brands
Panel brands currently installed
- Canadian Solar Inc (2)
- Hanwha Q CELLS (4)
- Jinko Solar (6)
- LG (11)
- Longi Solar (73)
- Risen (2)
- SolarWatt
- Sunpower (34)
- Suntech (20)
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Essential Solar Reviews (613)
Show Most Recent reviews from All time
Average Scores
4.3/5
Value for money
4.6/5
Quality of System
4.7/5
Installation
4.7/5
Customer Service
- 5 star 214
- 4 star 353
- 3 star 42
- 2 star 3
- 1 star 1
View Timeline
25 March 2021
19 March 2021
Good Service
Essential Solar was great from the sales team, customer services through to the installers.It did take a while for the installation because they were just flat out over December / January but it did get it completed in the end.
Nick the electrician and his team were polite, affable and friendly when they came for the installation and Jessica was great to work with, following up on my appointment etc.
All in, would recommend to family and friends.
Daniel
19 March 2021
Highly Recommend
From our first google search about Solar Panels to being connected to the grid, Essential Solar processes are so streamlined it made the decision & installation very easy & stress free. We chose Essential Solar after recommendations from a local Facebook page, Vincent, a knowledgeable professional came out to quote & within10 weeks our panels were installed & connected, this includes time for applying for the state government rebate & during the pandemic. Highly recommend Essential Solar!Panel rating: 5/5
Inverter rating: 5/5
14 March 2021
Highly recommended
We'd be happy to recommend Essential Solar to anyone considering installing solar panels. Vipul came to our house and spent an hour explaining our options very clearly. He answered all our questions so we could make our own decisions. The installation itself also went very smoothly, Essential Solar arrived at the time they said they would and did an excellent job. We are very happy with our new solar system.Panel rating: 5/5
Inverter rating: 5/5
03 March 2021
Premium quality service, installation and after sales support
Vipul from Sales was very good in explaining things to me and clarifying all the options. The team tailored a solution combining both my preferences and the science of solar power production :-).The installation crew was very professional and did the job on a double story with three orientations ( north / east /west ). Also had a very good chat with the electrician / installer on the operation of the system.
After the install the solar was verified by independent electrician (next business day) and meter reconfigured to start recording my exported electricity within 7 days.
The system itself with enphase is amazing as I start generating electricity very early in the morning (pretty much at sunrise) and keep producing till late (almost till sunset). Also performs really well on cloudy days.
Very happy with the install and service.
Panel rating: 5/5
Inverter rating: 5/5
26 February 2021
Essential Solar - second to none!
From beginning to end the team at Essential Solar (ES) made all aspects of acquiring a solar system easy and seamless. The sales consultant was knowledgeable, attentive, responsive, and professional. He asked questions and considered my needs/preferences to formulate a recommendation that was suitable and within budget. The support staff and installers were just as professional and helpful. I also liked the fact that ES doesn't employ sub contractors to install the system, it's all done in-house. Highly recommend ES to anyone looking to have a solar system installed.16 February 2021
Outstanding Work & Information - Permanent employed installers, Office staff & Managers, courteous & so helpful
Essential Solar are Ab Fab - 10 Gold Stars. My husband is mid 80s & me 80 next year! Had personal interview in our home, who explained the whole system & left us with printed information. We took notes, then sent half a dozen questioning emails, to which we received prompt replies with precise answers every time from their efficient & helpful office. Both my husband & I learned much. They gave us several comprehensive quotes on three different kW Solar sizes. Their permanently employed installation staff were extremely pleasant & especially helpful to my husband when here, polite & cleaned up afterwards. A Real Pleasure to deal with. So Excited with exceptional results.Panel rating: 5/5
Inverter rating: 5/5
16 February 2021
Great quality and service. Premium installer
We received about 10 different solar quotes from various providers, as wanted to make sure we received the right product/service and paid the right, fair price. We then chose Essential Solar and do not regret it. The sales process was clear, the communication throughout was very good, as was the quality of the install back in November 2020. Since that time we have been very happy with the output of our new system. The service team at Essential are very good at answering the various questions along the way such as connecting to the grid, feed in tariffs, warranties etc. Overall, we were looking for a higher end solar system, with long warranties, installed by a company with a good history and reputation and we believe we got that in Essential Solar.Panel rating: 5/5
Inverter rating: 5/5
22 January 2021
Great customer service
The sales and quoting service were great. Firoz provided information about the best system tailored to our house and our needs. He explained his reasoning for suggesting the particular combination of panels and inverters but also provided the option of different set-ups, so I felt I really understood the pros and cons of our different options and was making an informed choice. Firoz provided contact details and also reached out via phone and email to answer any questions while I considered the quote. Firoz and his team were efficient in providing the quote and commencing the process of rebate applications so that the installation can be completed as soon as possible.N.B. rating has not been given for installation as this has not happened yet.
22 January 2021
It was a pleasure dealing with Essential Solar.
We contacted Essentialsolar via their website and requested a quote and we were then contacted the same day by one of their pre-sales persons (Vipul) who discussed our requirements and situation in an open and friendly manner. Vipul provided us with a detailed quote the next day.After getting 8 quotes we decided to proceed with Essentialsolar and asked Vipul to come to our home to look at the site in person and discuss the solar solution. Vipul turned up when he said he would and explained everything to our satisfaction. He pointed out (correctly) that the panel positioning we had agreed upon may be changed on the day when the installation team get up on the roof and are able to more accurately assess the physical situation.
The installation team turned up at the agreed time on the agreed day and within 30 minutes the Electrician came to me and suggested a slightly different panel layout, explaining clearly why he thought the new layout was better. I agreed to this and the team got to work. They were all polite, friendly and professional. We had 15 panels installed starting at 07:30 and finishing by 14:00. The installation was very neat and tidy. They were able to run the cabling inside the wall so there is no ducting visible. Also the electrician, seeing that our switchboard box had plenty of room in it was able to put all of the solar electrical terminations in there thus allowing for a much smaller additional box to host the monitoring equipment. The end result is a very tidy and very professional installation job. At the end of the install the electrician showed me all of the panels working by logging into the monitoring system and giving me a brief tour of it, showing me the total power production and the power being produced by each of the 15 panels.
The installation took place on the Friday, the Victorian solar assessor turned up, checked the install and approved it on the following Monday. Essentialsolar submitted all the paper work that day and we received the log in details to our solar monitoring system the next day (Tuesday). Yesterday the 21/1/21 (sunny all day here in Melbourne) we produced 36.1 kWh and as a family of 4 in a double story home consumed 20kWh, and between 8:30AM and 7PM we consumed nothing from the grid.
Very happy with every aspect of our experience with Essentialsolar.
System installed: 15xLG Neon2 with Enphase IQ7 plus microinverters
Total system power: 5.475 kW
06 January 2021
Successful Installation
From our first phone first contact we have been impressed with service provided .Quoting our job was seemless( Nearmap makes this process easy) and we were pleased with the price ,after acceptance we were soon notified of an installation date which was adhered to.The installation proceeded without any issues.Wireless setup to Enphase Enlighten presented a couple of problems as solar installation was completed before our NBN was connected but this was easily sorted when we were connected. Our system was installed initially by Essential Solar with 19 panels(6080 W) in Nov 2018 .We decided later to add a further 7 panels (2310 W) and were happy to have Essential Solar back in June 2020.Panel rating: 5/5
Inverter rating: 5/5
05 January 2021
Fantastic Installer, no hassle, punctual, very professional
I had great experience with Essential Solar, from the sales/ quoting process to the installation. Everything was explained to me clearly and professionally. The installation was on time, quick and very clean. The system has been working as quoted, it's been 5 months and everything is flawless. The customer service team is also very friendly and helpful.Panel rating: 5/5
Inverter rating: 5/5
22 December 2020
Original Review on 22-04-2020:
Professional and honest company
From a great , honest and educational salesman who explained everything clearer installation team were punctional and very business , professional in their work and were happy to chat and explain the whole process in simple language which I enjoyed highly recommend this company 10 out 10.8 months later we asked Zoran: "Are you happy with the performance of your system so far?"
Way above expectations22 December 2020
Professional and reliable solar sytem company
Very good customer experience. From quoting to pre-install, installation and post-install it was all very professional with staff being patient with my questions and helping me understand. They also really put thought into how your system is best placed and how to care for my system.Quoting was done effortlessly and was very well priced.
Installation was punctual and the team were fast and professional.
Customer service is responsive and reliable and they do care.
Happy customer here.
Inverter rating: 5/5
14 December 2020
New Home Solar Installation.
I have selected "Essential Solar" as the installer of my home solar system under the recommendation of a workmate, who had the system installed for a year.I had studied the specifics of my mate's system and agree that my installation will be somehow similar to his system.
An email contacting "Essential solar" a local company in my area of residence, started the process in my case. A representative made an appointment and explained my own personal options.
A preliminary agreement was agreed and then more feedback from the technical department of Essential Solar endorsing the specifics of my chosen system Seattle the contract.
My solar system was installed within a day, load tested and then an electrical inspector approved my installation to be
connected to the mains with two weeks.
Today my system is producing plenty of power for my personal use and some to spare back to the mains.
I receive almost daily reports from the monitoring company "Enphase" which keeps an eye on the efficiency of my system for me, I got an app installed on my mobile phone and personal laptop for my personal review.
The system is working as expected and I'm very satisfied with the customer service from Essential Sollar.
Regards.
Marco.
Panel rating: 5/5
Inverter rating: 5/5
05 December 2020
Essential Solar - Impressive team and service
Their sales and quoting process was simple and comfortable in our own home during the current pandemic. Things progressed in a timely manner once installation was allowed. The team arrived punctually, were polite, tidy and considerate. After the install we were extremely pleased with how quickly we were connected to the grid. We are extremely grateful and very happy. We will highly recommend Essential Solar to anyone who is interested in getting solar installed. You should be proud of your team.30 November 2020
Easy, hassle free solar installation!
I contacted Essential Solar for a quote after attempting to do this with a number of other providers, and they made it easy by sending out a representative (Tam Le) to talk us through the whole process.Once we decided on a system that would suit us, Tam got the ball rolling and everything else was done for us by the team at Essential Solar.
I haven't needed to worry about a thing since.
29 November 2020
Original Review on 30-03-2020:
Great company, highly recommend
Quote process - they came on time we’re prepared and professional, this was the only company who immediately booked a tome to come to my house. They went through options & came up with a good quality system to fit my budget. Install was excellent, they have their own workforce of tradies who work in dedicated teams, they were professional, quick and tidy and spent time problem solving to get the best location for panels and inverter. customer Service were proactive & helpful all the way through getting my application lodged & helping me to do my part, following up with paperwork and connection to the grid. Always very quick and responsive on email and calls.8 months later we asked Lynda: "Are you happy with the performance of your system so far?"
Yes my systems doing a fantastic job, I started working from home fulltime from March due to COVID and my system was turned on a couple of days later, my bills through winter weren't more then $25 and they've actually been in credit since September27 November 2020
Excellent Installer
Our experience with Essential Solar has been excellent following our decision to install solar, beginning with a speedy & efficient quotation process through to a great team of installers who were punctual, friendly & did the job efficiently whilst communicating effectively with us throughout.The company's customer service was excellent throughout, friendly, communicated very effectively & were only too happy to assist with any queries we had.
They are in the process of organising the grid connection after recently receiving inspection approval.
Overall we're very pleased with our choice of solar installer.
27 November 2020
Very pleasing all round experience
From an honest and efficient quoting process to timely and professional installation - very happy with the entire chain. I'd heard the horror stories, but Essential Solar are a professional outfit. Even had a problem of a switch tripping after installation, which was quickly and painlessly addressed. Would recommend.Panel rating: 5/5
Inverter rating: 5/5
26 November 2020
Couldn't be happier.
The overall experience was a breeze and beautifully done.From moment of emailing off the initial inquiry to the following up process.
Sales, and quoting was easy.
The installation was smooth, the installers were polite, tidy, punctual and funny.
The customer service and following up has been amazing. Especially the getting on the grid once installed.
Couldn't be happier.
Would recommend to anyone who's looking for an solar install.
25 November 2020
Excellent Company - made the process easy
Essential Solar was prompt to respond to our initial queries regarding solar. We were rather learning on the go and decided to include micro-inverters and upgrade the panels from the initial quote. Over that time, we worked with two salespeople as there was a transition occurring at the company. Both were excellent in responding to our queries and they liaised to ensure we were obtaining what we wanted.Due to Victoria's lockdown, we waited for 2 months for the installation. As soon as the restrictions were lifted, Essential Solar contacted us to set a date for the install. Nick and the installation team were also excellent. They were prompt, took time to protect the house from any marks and damage and discussed our options of where to put the power box and the lay-out of the panels. The day of the install it rained in the late morning so they were unable to complete the installation on the day but were back within a week to finish the job. The crew was courteous and ensured everything was cleaned up.
The customer services was exemplary. The two ladies in the office were very pleasant and highly efficient. Essential Solar took care of everything from providing information about the state rebate, with general inquiries and the connection to the grid. They provide full service, from purchase, installation, grid connection, monitoring the system and maintenance. I could not recommend them any higher.
Panel rating: 5/5
24 November 2020
great service
very professional, company use their own installers, offered a site visit and sent installers to do a roof inspection even before any deposit was paid. Very different to the bulk of the other quotes I received and I'm happy to pay more for better service.Inverter rating: 5/5
19 November 2020
Superior service from start to finish
Superior service from start to finish. Essential Solar visited my house before providing a quote. Scheduling in a time for installation was simple - thanks Jessica. The install team - staff not sub contractors - were a delight to have around the house; especially the singing. Highly recommended company with great people, and great solar systems.13 November 2020
Great pre sales, PM and installation teams. They did what they said they would do.
Working with Essential Solar was easy from start to finish. Pre Sales asked heaps of questions about what I was trying to achieve out of the system. They provided details about the industry none of the three other vendors I engaged with provided.The project manager provided timely updates and emailed through the entire process keeping me well informed of all the steps. Also happily answered the gazillion questions I had.
The installation team was very friendly, courteous, and efficient. They kept me informed throughout the day and updated me with any of the little speed humps that occur on any project. The attitude across all the team of installers was excellent.
12 November 2020
Smooth Process. Administration Officer, Installer and Sales Representative were all Reliable.
During COVID the Essential Solar team had to work from home, but they still made sure our solar installation process was as smooth and reliable as possible. Firoz the sales representative went out of his way to assist with additional documents requested by Solar Victoria for our Government rebate. Nick the installer was careful and attentive to the safety rules and regulations so we would have no issues with the safety inspector. Hayley the administration officer was quick to get our monitoring system up and running; forward instructions and all necessary documents to our energy retailer for grid connection; and provide any copies of signed documents and photos of our solar panels at our request.We can be 100% sure that everything is in order.
Panel rating: 5/5
Inverter rating: 5/5
07 November 2020
Great experience overall
We had great experience from start to finish. The customer service was good, the technician who did the quoting provided us all the required information and patiently answered all our questions. The installation went smoothly and promptly. We have received our first bill after solar panels have been installed and we can very clearly see the difference in terms of reduced daily usage and the money saved. Overall, it was a good decision to go with Essential Solar!Panel rating: 5/5
Inverter rating: 5/5
28 October 2020
Great Customer Service
We chose to go with Essential Solar based on their price and the overall quality of their product. They were great with their communication and were all ready to install and then Melbourne went into Stage 4 lockdown, putting the brakes on installation. Our contact at the company, Jessica, kept us informed of what they were trying to do to re-schedule, even apologising for the delays, which she had no control over. She kept us informed and as soon as restrictions were lifted made our installation a priority. They kept to that appointment time, turned up on time and worked to the schedule as advised.They have been great to deal with from start to finish and I couldn't recommend them more highly.
Inverter rating: 5/5
16 September 2020
Essential Solar review
My son actually got me interested in Solar power several years ago but I was skeptical. There were many Solar installers and I was always getting bombarded by different companies. As my electric bill slowly increased I spoke to my son again and he supplied me with a verbal recommendation for Essential Solar as well as a pamphlet he still had from his essential Solar installation.Paul Hammond from Essential Solar visited me and was extremely helpful in showing me various systems and inverter types which I could utilize and quoted me on the system I eventually bought. He went through the process and supplied all the necessary information needed, contact details and Government rebate information etc.
The installation process was seamless and appeared well planned. It is a large system and the 3 engineers had it up and running within a day.
All other checks by Electrical engineer and power supply company were pre arranged by Essential Solar and the whole system was online within a week.
29 August 2020
Great service, honest company
The sales man came out to my house. He was straight to the point with what products they use, expectations and price point of the system. He was great to deal with. The installers did a great job, were done in a day. The customer service with the girls in the office is excellent, they don't miss anything. Overall I've had a great experience with essential solar and highly recommend them.Panel rating: 5/5
Inverter rating: 5/5
09 August 2020
Essential Solar were very professional and great to deal with along the way.
Essential Solar were very professional and great to deal with along the way. Great service, from start to finish accommodated all our questions and requests. The Installers turned up as promised and were very efficient, professional, tidy and punctual. We would recommend them again, very happy with the outcomePanel rating: 5/5
Inverter rating: 5/5
05 August 2020
Quick and well executed.
After all the i's were dotted and t's crossed, I got a phone call to say we can install it next week. I was not expecting it to be started that soon but had no hesitation in accepting. 27 panels and a 3 phase inverter with 6 guys on site, all installed in less than 8 hours. Could not fault workmanship as I am an Electrician. System has been operational for a few weeks now and no complaints so far.
01 August 2020
Creative, flexible, responsive, and generally terrific solar service. I'm super happy with the result and the speed and ease of setup.
Essential Solar was the only company that was willing to take on my somewhat tricky roof space. They did so happily, cheerily helping me get the most out of my installation, and the customer service was responsive and diligent. The installation itself happened smoothly and I've been thrilled with the result.17 July 2020
Great and timely communication throughout the installation process
Very professional throughout with regular updates on installation. Also, punctual on the timelines promised along with tidy installation done of both the panels and the inverter.09 July 2020
Exceptional Installers
From 1st phone call to Essential to completion of job was so professional & remarkable install. Although essential were the dearest quote, we were so happy we chose essential. After weeks of homework & quotes I found Vince to answer all my questions honestly and not in a saleable way. Because I was a pensioner I was not sure how to word my income With no computer for the vicstate rebate. So I rang the office & Jess said to come in. The girls in the office were so easy going and helpful which made my wife and I so comfortable in preparing the grant which was accepted in 5 minutes. With essential having their own installers who are punctual polite & clean up excellent. I must thank Essential Solar so much for their exceptional all round service. Essential Do Not Change Any Thing You Do.04 July 2020
Great Service, Helpful and Does what You Ordered!
I received a recommendation from Essential Solar from my Cousin. Ever since I got in touch with Mr Vipul, he's helped me along the way entirely through assisting me with questions about the solar process, obtaining the government rebate and dealing with the installers.Once that was all done, it is a long waiting process but Essential Solar will stick with you through thick and thin. I received further help from Ms Jessica K and Ms Hayley in regards to the installation process and also explanation of how the Fronius device woks (look, you pay for the simple model, you get the simple app - once batteries come out to be cheaper, then the Fronius app starts to make sense)
Installation from their installers was also a breeze - very efficient, very prompt and friendly. They even helped me tell which of my roof tiles were damaged by hail and advised me how to repair them and replace them. I've gone up to the roof myself after their installation and it looks beautiful!
When there was an issue with the floor heating and the explanation behind it, and his manager, Mr David B were very informative and helped me to explain the entire process on how to utilise my solar better and making sure I could get the best rebate from it when the sun was high and bright.
Payment for the process was super easy and fit to our needs. Essential Solar also provided very accurate time waiting periods to ensure that you understand when and how to take the best advantage of the system.
Overall, I'D RECOMMEND THEM for your entire solar needs - very seamless and helped me put my stress to ease.PS: Essential Solar are great, but BE PATIENT with the whole process - the majority of the wait is from your electricity supplier and distributor to change the metering and whatnot (overall process was about three months including COVID-19)
02 July 2020
Original Review on 02-11-2019:
Essential Solar
Sales quoting was direct and gave a good understanding of solar power.Accounts department seem to make simple mistakes.
Installers were efficient, courteous, energetic and helpful with explanations. This applies to those who did this installation.
8 months later we asked Audrey: "Are you happy with the performance of your system so far?"
Have had only one small electricity bill since installation.Quite pleased to date. P
30 June 2020
Very good system for the price (i think)?
Sales could be better, installers very good customer service made mistakes could be better.19 June 2020
Installation went smoothly, pleased with the overall service
They were the only people that came out to your house to quote. Installation went smoothly, polite and cleaned up after themselves. Only criticism was I didn’t realise how big the inverter was and it’s now at my front door, could have done with some advice from the installer as to placement. Maybe I should’ve ask more questions. Customer service was excellent, office staff friendly and helpful. Grid connection was organised quickly. Essential Solar was more expensive than the other quotes we received but they offer a better quality solar panel and are a local company that’s been around for a while. 100% Australian owned and operated. Very happy overall.12 June 2020
Great company.
Quoting process was very informative and plainly presented.Installation day was windy and when it got too windy later they came back the next day for an hour to finish. They were all very polite and friendly and kept us informed during the day.
Customer Service is outstanding. I had trouble downloading documents and was given a lot of help from the office staff.
I have had difficulty with my service provider and they are so helpful with dealing with them.
5.5kW
02 June 2020
Good system and well organised company.
Everything was excellent. Product seems good. Just felt the pricing could have been better.Inverter rating: 4/5
26 May 2020
Promptly and politely installed.
Despite my wish to install a battery, I was given the reasons why it was unnecessary at this stage in my suburb.Fully explained to me during the visit for the quote. Comprehensive review.
Inverter rating: 4/5
25 May 2020
Great experience
Great installer, helpful and informative salesperson and a fantastic administration team in the office.25 May 2020
Original Review on 24-09-2019:
Supplier did what they said they would do, when they said they would do it. Offered extra services to rationalise property power supply. Value for money unknown, but happy with the result
Sales quoting: Informed and helpful, but not assertive. Two n site visits prior to final quoteInstallation: Punctual, tidy, friendly and very professionally executed
Customer Service: Organised grid connection and retailer plan as soon as installed
8 months later we asked Ian: "Are you happy with the performance of your system so far?"
Yes. System performance is equal or better than estimates from Essential Solar at time of purchase21 May 2020
Happy customer
The guys that turned up for the installation were so polite, punctual and did not leave any mess. Jess was fantastic to deal with from the admin side of things. Extremely happy19 May 2020
Great experience start to finish
All stages of out interaction with Essential Solar were faultless.Ray Bout handled our queries professionally and provided the quote promptly. Most importantly, he visited our house to inspect the site. Some companies were not prepared to do that.
Dealings with the office team of Jessica and Hayley were also professional. We were dealing with some major family health issues at the proposed installation time - and Essential Solar were very responsive in our need to delay installation.
All materials explaining the installation process were clear and largely easy to understand
The actual installation took place seamlessly, especially so in the Covid 19 environment. The installation team were fast and unobtrusive.
And further follow up queries by us have been handled professionally .
We would have no hesitation in recommending Essential Solar
17 May 2020
Essential Solar
Couldn't recommend Essential Solar more highly. Listened to my requirements, suggested good solutions and gave a fair quote. Installation was professional and quick. The follow up when there was an equipment problem ( due to the manufacture) was exceptional.16 May 2020
Professional
Staff at Essentialsolar are knowledgeable and upfront. This company is prompt, professional and responsive. We are very happy with the installation.14 May 2020
Solar was not the only light that entred our home!!
To the Management of Essential Solar,Due to the Government rebate and your price we found yours reasonable.
Ray Bout was our first point of contact....I hope he does not mind but here is a partial copy of an email I sent him,
Lou and I would like to extend our thanks to you and your company for installing our Solar panels.
You were clear, concise, honest and more importantly it was smooth process. And no hidden agendas and costs. That's all people (customers want) less bs in business.
I will endeavour to get on your website to praise the whole team but the buck started with you and thank you again for your professionalism...….
So I hope your management value his hard work dealing with endless questions and nagging customers. And REWARD him especially in these tough times. (Maybe updating his company car with a Maserati )
The young man (I think Tom) who installed the roof barriers and keeping the installers safe....professional. I am aware this is recent addition to your operational practicer that your company have introduced because when you installed Solars across the road …..you were not using them. Just suggestion maybe inform customers this is LAW and explain it's included in our installation price. Emphasize SAFETY for your workers is paramount.....no solars or valuable workers if they fall off the roof!!!!
The 3 men that arrived to install the solars ….no mucking around with them. We were calling them the good old lovely possums ( they sure sounded like them). They had excellent manners and answered our questions.
Which leads me to your next team member Jess. She always followed up on our questions, gliches and payment.
It was just really smooth, no bs and honest process. Its hard to find when it comes to big pricey jobs like this. Just recently we got a roof restoration and we had to tell the bloke to do the job bloody properly. Don't screw us around because we are 2 girls. So yes your company was a breath of fresh air.
Oh I better not forget the bloke that did the safety check on the fuser at 7am. Oh well this is the SOLAR buisness and the sun shines every day!!
Take care to your whole team at Essential Solar, we really value the environmental progress your company is contributing......it's the future for this beautiful home of ours! As the Indigenous mob say "Care for Country."
Regards Michelle and Lou
12 May 2020
Very Pleased
From the very beginning of our dealings with Essential Solar, until the completion of installation, we enjoyed great customer service. All questions answered honestly so that we got the best system for our needs. We did our homework first so we were able to have good conversation with our consultant who took his time to answer all our questions. Installers were very well organised and professional. Everything went smoothly and the system works as promised.Very happy to recommend.
Original Review on 17-07-2020:
Good at the beginning then poor communication afterwards.
Sales/quoting was prompt.Installation people polite there return times to finish poor.
Customer service poor communication. Original ratings
Panel rating: 5/5
Inverter rating: 5/5
Value for money: 4/5
Quality of System: 4/5
Installation: 2/5
Customer Service: 1/5
8 months later we asked Rick: "Are you happy with the performance of your system so far?"
I think so, still receiving a small power bill on previous accounts.