Essential Solar Reviews
4.5
Leave a review Based on 421 reviews
- 5 star 103
- 4 star 281
- 3 star 36
- 2 star 0
- 1 star 1
Average Customer Review
- Value 4.18
- System Quality 4.47
- Customer Service 4.60
- Installation 4.67
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Essential solar is a family owned renewable energy company established in 2012.
We are a high-quality retailer, designer and installer of both residential and commercial solar PV rooftop generators.
Our success lies in our devotion to quality of products and our enthusiastic staff dedicated to 100% customer satisfaction. We are committed to providing the right solution to each and everyone of our customers while focusing on Performance, Quality and Reliability.
At Essential Solar we regard every company and residential customer an important part of our business. We pride ourselves in providing exception advice, support and service from our first consultation to years after installation.
As well as the environmental benefits of solar power, we understand that an important driver to install solar is to save money. Our qualified CEC design team will ensure the best panel layout for your premises based on a number of factors, including shading, roof availability and electrical parameters to maximise efficiency of your system and providing the best financial return.
Of course, purchasing a solar PV is a long-term commitment so the reliability of the components of the entire system is critically important and for that reason Essential Solar’s CEC accredited installers will only install Tier 1 products. We are accredited direct service partners with Fronius Australia and believe our business relationships is an important aspect of our company to be able to supply our customers with the latest and most efficient products on the market and continue to provide our customers with the best support possible.
Don’t waste sunlight – make the sunshine work for you.
Essential Solar Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Ask me again after the panels have been installed, or maybe wait until this time next year.
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Fantastic service right throughout the process, would highly recommend to everyone.
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I chose Essentialsolar because of strong reviews and I wanted an established business with offices where I could communicate face to face if needed. The Technical Sales Advisor provided in house advice where he took his time to explain technical and the complete process. Pricing was reasonable for quality products. Customer Service was excellent. They explained assisted with requirements for installation and government rebate. Installation was completed within a reasonable timeframe. The installers were professional, competent and friendly. Since installation, I continued to receive communication and the Electrical Inspector, Electric Supplier Conversion and Rebate have all been completed in a matter of weeks. Overall totally pleased and highly recommended.
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All the staff were excellent and easy to deal with. They were prompt in getting back to me when I had any questions. There was a change of solar panel because of a shipment delay. They supplied a better quality panel at no extra cost. The installers were done in about 4 hours. All the required certificates were emailed as soon as final payment was made Overall a great experience and I would recommend them to anyone who asked.
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As a Mr. and Mrs. Joe Average we know nothing about solar panels and some of my telephone questions to Tam Le and Hayley Mitchell must have sounded pretty silly but their patience and helpfulness has gone far beyond the call of duty, so to speak. When the system was set up Hayley worked hard to make sure I was able to access the Fronius site and get it up and going.
So, between the enormous help I received from Tam Le up to and including the installation and the equally hard work put in by Hayley Mitchell afterwards - not forgetting the guys who actually put it up to the point where even the inspector who signed off on the installation said, "They do a good job" - the trip has been an altogether great one. Whoever is in charge should be very proud of their staff. Show additional information
So, between the enormous help I received from Tam Le up to and including the installation and the equally hard work put in by Hayley Mitchell afterwards - not forgetting the guys who actually put it up to the point where even the inspector who signed off on the installation said, "They do a good job" - the trip has been an altogether great one. Whoever is in charge should be very proud of their staff. Show additional information
Fantastic service and kept me up to date with everything.
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From point of contact the whole system and cost outlay, including government rebate and when to expect it, was clearly explained. Installers were very efficient and polite. Up and running now and very happy with service.
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Very professional, very happy with all the staff.
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This is the second system we've had from Essential Solar, having previously done a house in Melbourne.
We're 300m from the ocean and get a lot of salt spray and hence corrosion. High winds are also a real concern. Essential Solar sourced what is hopefully the best panel for the harsh environment.
The install guys were great this time too, but a different team. As storms were forecast for later in the day, they went the extra mile and arrived at 6:30am after a two hour drive to make sure they could finish before the rain hit. On both occasions they done a neat job, and cleaned up afterwards.
A good, professional operation.
Now just need a few more manufacturers in the Plugin Hybrid Electric Vehicle space so that I can finally junk the old Ford wagon. Show additional information
We're 300m from the ocean and get a lot of salt spray and hence corrosion. High winds are also a real concern. Essential Solar sourced what is hopefully the best panel for the harsh environment.
The install guys were great this time too, but a different team. As storms were forecast for later in the day, they went the extra mile and arrived at 6:30am after a two hour drive to make sure they could finish before the rain hit. On both occasions they done a neat job, and cleaned up afterwards.
A good, professional operation.
Now just need a few more manufacturers in the Plugin Hybrid Electric Vehicle space so that I can finally junk the old Ford wagon. Show additional information
Of the three quotes received Essential Solar was the only one who actually bothered to send out a rep to discuss our requirements - the others simply quoted by email using layouts based on aerial photos. Our requirements are a bit unusual as half the house has a slate roof and we have a constant base load of computer servers running 24 hrs a day, in addition to the normal household stuff on top of the base load. We managed to get 18 panels on the non-slate portion of the roof.
Although a bit more expensive, we got micro-inverters as a couple of panels may be impacted by shadowing at various times of the day/year.
The install guys were great - arrived when they said they would, did a neat job and cleaned up afterwards.
The monitoring from the EnPhase Envoy unit is great - you can see from your pc or mobile exactly how much the panels have generated, how much is exported to the mains, how much you're importing etc. Show additional information
Although a bit more expensive, we got micro-inverters as a couple of panels may be impacted by shadowing at various times of the day/year.
The install guys were great - arrived when they said they would, did a neat job and cleaned up afterwards.
The monitoring from the EnPhase Envoy unit is great - you can see from your pc or mobile exactly how much the panels have generated, how much is exported to the mains, how much you're importing etc. Show additional information
The installers where professional, polite and very determined to do a great job. They worked around our existing system which was a time consuming job and they worked till it was done. I was a former tradie myself for 15 years - the crew did a great job
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Faultless service!! Sales consultant Paul was extremely knowledgeable and helpful, always got back to us re. queries; customer support Jessica K. and Hayley kept the process moving along smoothly till the bitter (rebate application forms all filled in for us!) end; and the friendly and efficient installers Haydar(?) the Hungarian, the Aussie electrician and the short Vietnamese guy who carried all the panels two levels up the ladder on his own!! This is an extremely efficient, professional and value-for-money outfit that would be very hard to beat in a very competitive industry. Many thanks everyone!!
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Have only made the deposit, I have to wait for instillation as they are so busy, but its not long.
There is NO Not applicable under installation Show additional information
There is NO Not applicable under installation Show additional information
Didn't need to spend the extra money on panel level optimisation and micro inverters for which other suppliers were boasting for a premium price.
Salesman from essential solar was the only one who came out to have a sit down and chat. Got 17 suntech panels with a 5.0 primo Fronius inverter on a east west orientation seperate strings... shading issues on the north... still coming to terms with how much it will save me, but over the past week has consistently pumped out over 30kwh for which their engineer quoted 20 to 25.. the remote monitoring that Fronius gives you is fantastic couldn't be happier... thanks Finn and team for pointing me in the right direction Show additional information
Salesman from essential solar was the only one who came out to have a sit down and chat. Got 17 suntech panels with a 5.0 primo Fronius inverter on a east west orientation seperate strings... shading issues on the north... still coming to terms with how much it will save me, but over the past week has consistently pumped out over 30kwh for which their engineer quoted 20 to 25.. the remote monitoring that Fronius gives you is fantastic couldn't be happier... thanks Finn and team for pointing me in the right direction Show additional information
Still waiting for installation as well as the Solar VIC Rebate processing.
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We have a 5.3 Kw system comprising 16 320W SunPower panels and an Enphase Enlighten mini inverter connection to our electricity panel. We installed on 20th November 2018 and are just now able to see benefits from our first bill, with which we are pleased with the results so far. The Enlight system give us real time, on line status of the sytem so we can judge when to run power hungry appliances to our best advantage.
Essential Solar have provided excellent service from initial sales call to competition. Firoz explained in full all aspects of the system with cost comparisons of all alternatives, and showed considerable patience to all of our many questions and concerns and requests for alternative quotations.
Jessica was extremely helpful making sure we completed all steps during design and implementation. David Bruce was helpful in providing good technical advice.
Installation was carried out efficiently and thoroughly by the electricians and checked out well by our relative, an engineer.
All in all, we are very satisfied and would recommend Essential to anyone, who is willing to spend a bit more to get the very best. Show additional information
Essential Solar have provided excellent service from initial sales call to competition. Firoz explained in full all aspects of the system with cost comparisons of all alternatives, and showed considerable patience to all of our many questions and concerns and requests for alternative quotations.
Jessica was extremely helpful making sure we completed all steps during design and implementation. David Bruce was helpful in providing good technical advice.
Installation was carried out efficiently and thoroughly by the electricians and checked out well by our relative, an engineer.
All in all, we are very satisfied and would recommend Essential to anyone, who is willing to spend a bit more to get the very best. Show additional information
Excellent service from the first contact to after the installation was complete. Good advice, good detail and realistic expectations for performance, savings to be achieved and time to get system installed.
Patience with me as I explored options to the system that best suited my house and electricity needs. Show additional information
Patience with me as I explored options to the system that best suited my house and electricity needs. Show additional information
The whole process was smooth and the staff was helpful at every stage of the process.
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Very good response to fix a problem. after installation service fantastic
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I am really impressed by Essential Solar. The salesman was efficient, the office staff very efficient and helpful. Every document required by the Victorian government for the rebate was collated and emailed to me so all I had to do was upload them to the email form.
The installers arrived on site at the time quoted and had the system installed in half the day. The electrician contracted by Essential Solar to check the system and issue the electrical certificate also arrived on time on the day quoted.
The most amazing thing about the whole process was that I never met any of the Essential Solar staff, everything being organised over the phone or internet.
I trust that the system I purchased is trouble free, and if not, that the after sales service from Essential Solar is as good as the installation service. To date the system is working perfectly and although only connected to the grid for four weeks, it has made more money for us than our previous monthly bills. Show additional information
The installers arrived on site at the time quoted and had the system installed in half the day. The electrician contracted by Essential Solar to check the system and issue the electrical certificate also arrived on time on the day quoted.
The most amazing thing about the whole process was that I never met any of the Essential Solar staff, everything being organised over the phone or internet.
I trust that the system I purchased is trouble free, and if not, that the after sales service from Essential Solar is as good as the installation service. To date the system is working perfectly and although only connected to the grid for four weeks, it has made more money for us than our previous monthly bills. Show additional information
Essential Solar allocated installation day and time and they were on time.
Installation was done without issues.
All documentation required for Vic government rebate relating to the Solar Homes program was provided.
Fronius offers extra 5 years of warranty. To claim extra warranty inverter must be registered on their website. Even registration for this additional warranty was done by Essential Solar. Any inquiries I did have, all where handled by Jessica K and Jessica F in customer service with diligence and without hint of bother.
I also received all documentation in PDF on USB Flash drive. No one in my circle of panel uses from other companies did have such service. Also help from Finn Peacock's website was indispensable in selection of panels and supplier/installer.
In summary - pleasure to deal with. Thank you !!! Show additional information
Installation was done without issues.
All documentation required for Vic government rebate relating to the Solar Homes program was provided.
Fronius offers extra 5 years of warranty. To claim extra warranty inverter must be registered on their website. Even registration for this additional warranty was done by Essential Solar. Any inquiries I did have, all where handled by Jessica K and Jessica F in customer service with diligence and without hint of bother.
I also received all documentation in PDF on USB Flash drive. No one in my circle of panel uses from other companies did have such service. Also help from Finn Peacock's website was indispensable in selection of panels and supplier/installer.
In summary - pleasure to deal with. Thank you !!! Show additional information
Getting the solar installed was very simple - I was assisted along every step of the way. Getting my solar recognised by my supplier is a completely different matter! I'm still waiting for connection, after an initial email from the solar company on 28 November with requests for already completed forms from the supplier.
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I've had the best experience with Essential Solar. While I received quotes from more than 15 providers, Essential Solar were actually the only ones who came out for a site inspection. Firoz was very knowledgeable and not at all pushy and we soon agreed on a system.
The installation took place a couple of weeks later. The guys were there at 7 AM sharp and were done by 1 PM. All very professional and friendly. The inspector came by a few days later and the system has been running smoothly since then.
They also helped me get the VIC rebate and provided all the necessary documents.
Could not recommend them more! Show additional information
The installation took place a couple of weeks later. The guys were there at 7 AM sharp and were done by 1 PM. All very professional and friendly. The inspector came by a few days later and the system has been running smoothly since then.
They also helped me get the VIC rebate and provided all the necessary documents.
Could not recommend them more! Show additional information
every person i've delt with at essential solar were excellent!! they answered any questions i had straight away. you can tell they are planning to be around a long time! I've spoken to a number of people since the installation and our unit is a far more superior compared to anyone else's i've seen! i didnt know much about solar and the team at essential solar really looked after us and sold us a quality system that is going to work harder and longer for us!
everything has been so easy!! Show additional information
everything has been so easy!! Show additional information
I received a quote from Essential Solar through the SolarQuotes.com.au website after chasing up quotes from other retailers who were less than satisfactory.
By contrast, Essential Solar was fantastic from the initial quote right through to the time when the system was up and running. They gave us feedback and advice right through the process and were extremely helpful with advising us what to do and how to achieve best results. All the necessary paperwork was done and provided making the application for the Victorian Solar Rebate a breeze as well.
I cannot recommend them highly enough, especially in their customer service and technical advice. Show additional information
By contrast, Essential Solar was fantastic from the initial quote right through to the time when the system was up and running. They gave us feedback and advice right through the process and were extremely helpful with advising us what to do and how to achieve best results. All the necessary paperwork was done and provided making the application for the Victorian Solar Rebate a breeze as well.
I cannot recommend them highly enough, especially in their customer service and technical advice. Show additional information
Fantastic company. The sales guy was very patient and spent a lot of time and gave me some very good advice. The customer service team have been absolutely great, and their communication is top notch. The installers arrived on time and did a very professional job. They noted a missing portion of flashing that my builder had overlooked. Since the install the customer service team have been in regular contact with me, making sure the system is operating correctly and all paperwork supplied. I have to say the after sales support has been great. I highly recommend this company. They are honest, use quality installers, hire excellent staff and take pride in what they do. I couldnt ask for a better experience.
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I had a great experience with Essential Solar. Their customer service was excellent and seamlessly provided a high quality system for a good price. Overall I am very glad I chose them and would reccomend them to any one looking at a solar system for their home.
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Thanks a lot u are a very honest person
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The supplier was essentialsolar in tullamarine not eastern. Final info for the rebate could have been handled better as well as the online access to inverter progress... Both after payment service.
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Solarquotes made at least choosing a company from the many out there a lot easier.
The independant quotes I got from a well reviewed solar company ended up being similar/more than the 2 companies recommended by Solar Quotes
There are a lot of cheaper companies I noticed during my research that I could of potentially gone with, so definately didn't get a bargain on our price, but it seems like the reputable companies which provide the brand name panels and systems know they can charge all.
All confusing, as they each sell their own preferred brand and system, so even with 4 quotes, direct comparisons weren't really that easier to be made.
At least Solarquotes gave me some background knowledge to tackle the process.
Having system installed in the next 2 days, so fingers crossed it goes as planned Show additional information
The independant quotes I got from a well reviewed solar company ended up being similar/more than the 2 companies recommended by Solar Quotes
There are a lot of cheaper companies I noticed during my research that I could of potentially gone with, so definately didn't get a bargain on our price, but it seems like the reputable companies which provide the brand name panels and systems know they can charge all.
All confusing, as they each sell their own preferred brand and system, so even with 4 quotes, direct comparisons weren't really that easier to be made.
At least Solarquotes gave me some background knowledge to tackle the process.
Having system installed in the next 2 days, so fingers crossed it goes as planned Show additional information
I cannot speak highly enough of Essential Solar from my first phone call, consultation, installation and all the advise we received.
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I am still not sure whether $8000 is over priced for a 5kw system.
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The consultant came to my home to inspect and prepared a cost effective quality solution that matched our budget.
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