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Essential Solar Reviews

Based on 87 reviews

  • 5 star 17
  • 4 star 61
  • 3 star 9
  • 2 star 0
  • 1 star 0

Average Customer Review

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  • System Quality
  • Customer Service
  • Installation

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About Essential Solar, Solar Installers

Essential Solar is a Solar Power Installation company based in Tullamarine and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

Essential Solar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
The sales person Ray was the main reason we went with Essencial his knowledge and care to make sure we had the best system for are needs was important to us in making are decision.
The install team were very curtious and very good at what they did neat tidy and efficient install.
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Whilst I am a fairly well informed electrical engineer, I found the SolarQuotes website an extremely useful resource. I chose a higher power system than was initially quoted as I expect to use an increased amount of day time power in retirement and because I will use heat pumps for heating (and cooling), and probably for ideological reasons. All providers indicated the proposed system was oversized for my current usage patterns. The three providers offered different configurations with plausible arguments for each different configuration. I choose a system mainly on the specifically offered equipment, but also on price. Show additional information
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Experience with the installer was far superior to that with the electricity retailer (Origin Energy) who rate very poorly in the category of communication. Electricity distributor (Citipower) were good and direct and easy to get through to - although they performed the changes to my smart meter very soon after installation - but neglected to tell one important person - me.
After one month I'm still not entirely sure whether my retailer has received and acted on my application for feed-in tariff - as modest as it is!
System installation and customer service from Essential has been good.
Overall the solar game is quite interesting and considering the fact that energy retailers reap low-cost feed-in energy from people like myself and sell it for considerably more to other buyers, they treat their customers pretty poorly.
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Provided excellent support and service every step of the way through the process. Highly recommend Essential Solar. Show additional information
Finn's website is an excellent site for learning about Solar Energy. Three companies were provided for quotes but only 2 got back to us. The first to contact us was Essential Solar. They did this the next day. This definitely won them some brownie points and a foot in the door. The second company took a week to contact us and after arranging an appointment did not show up. However they did ring to say they "were too busy to come". Hence Essential Solar got the job. We had had 2 previous quotes so had numbers and info to compare with Ess Solar. From there it was full steam ahead with contracts signed and installation dates booked in. We found them an excellent company to deal with; the staff friendly and helpful; and everything flowed according to plan. We have had some issues with TV reception after the installation of the panels but Essential Solar followed up our queries with phone calls from the installers and a site visit and phone calls from the Company owner. However the problem is beyond their control and is still to be resolved. Show additional information
Installers arrived on time, and were very professional. I was surprised how quickly they installed the system, and at the quality of their work.
The customer service staff were great and answered all my questions promptly and efficiently.
While there are cheaper systems on the market, I wanted the best and I got it.
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I was very pleased to receive your 3 names from whom i got quotes
I was comfortable with each and received a good range of responses which allowed me to fine tune my selection
Of interest I had to obtain a Planning permit because I am in a Heritage Overlay. I did this myself and received the permit in less than a week.
Am awaiting Smart Meter connection to get up and running. Got only 5 cents for feed in tarrif; pathetic!!
Am also about to change 22 halogen downlights to LED's.
So all that is left to effect my savings is to get my partner's participation???
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A fairly straightforward experience once I did some basic homework. there came a time when I had to trust what Information I was given, as it is easy to get bogged down in technicalities, every manufacturers product is "wonderful" There are Australian made panels & inverters out there, that added to the difficulty of choosing a system as installers have not yet embraced the local product, longevity is yet to be determined, though warranties are in keeping with other manufacturers. Unable to rate the system as a working unit as I am still waiting for meter to be reconfigured. The system of paperwork seems convoluted (to me) Holding up the "turning on" of the system while something that is usually done remotely, takes 6-10 business days. Show additional information
Ray was very patient with me as I asked a lot of noob questions and The installation guys did a great job, clean and tidy. The girls in the office were great too. I was looking for a peace of mind and Essential provided me with it. Show additional information
They didn't follow there own process, no plan was forwarded for my acceptance and when it finally was, it didn't take in to account the solar hot water.

Panels selected were unavailable (twice), although I'll allow it was just before Christmas.

Hadn't recorded my payment.
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We received 3 quotes for our recent commercial solar installation and Essential Solar were not only prompt, efficient and competitive but also provided additional savings by changing our lighting to LED. We subsequently added additional LED lighting whilst other contractors were in our building and Essential Solar quickly responded to our request to install these in our high ceilings whilst we had scissor lifts on site. We had a minor hick up with two fluros but this was promptly resolved with the assistance of the General Manager, David Bruce. We have found all staff including installer Carl, Rebecca and Jessica in the office capable, efficient and pleasant to deal with. We thoroughly recommend Essential Solar as a reliable and competent partner for solar upgrades.

David Williams Salvation Army Dingley 23/01/17
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We did have a hick up with two of our fluros but this was promptly fixed with a personal visit from the General Manager David Bruce who was most helpful. Show additional information
Although I was keen to go solar, I found the prospect daunting. It raised so many questions!
What size/how many panels? Which brand? Which supplier? Which inverter? Which electricity retailer?
Can I put the panels on the North and the West side of the roof? On and and on it went, a real minefield, but then,
by a stroke of good luck I came across I couldn't believe it - ALL my questions were answered!
Not only that, but everything was explained in a way that anyone could understand. Best website EVER!
SolarQuotes helped me to decide on Essential Solar and I couldn't be happier.
Rebecca at Essential Solar was extremely helpful. She is obviously very knowledgeable and explained everything to me very well.
She got the solar system for me in record time and the installers arrived early in the morning and were finished by lunchtime.
After sales service included helping me to get the feed-in tariff from the electricity retailer. I find it hard to believe that
customer service like this still exists and am truly grateful. I don't often do testimonials, but this one I want to shout from the (solar) rooftops!
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Everyone I dealt with from Essential Solar were extremely helpful. Always prompt to reply to my queries and so knowledgeable. There was no delay on their behalf at all, and they went beyond the help I expected from them even beyond the installation. Very happy with their service. Show additional information
It was a very difficult decision as all three quotes offered high quality systems and were professionally and personably presented. I believe we would have had a good outcome with whichever quote we chose and we were much more confident of making a good decision because of the quality of our options.
In addition, the ability to access the wealth of information made available by Finn Peacock was a huge bonus, along with the knowledge that the companies who offered quotes had been thoroughly vetted. As a non technical person it was extremely helpful to be able to access information from a very technical source!

This was in marked contrast to the previous system we had purchased and with which we had been unhappy.
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After taking a day off work for the installation the installers didn't turn up as they had been delayed on another job, which was disappointing.

As compensation an extra panel was added to the system and when I arranged to pay the credit card fee was waived so overall the result was satisfactory.

The installation crew were efficient, neat and friendly. They explained several features of the system and the monitoring.

I like the fact that I can monitor the system from my phone and Essential Solar also monitor the system.
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David Bruce came to our home and fully explained all aspects of solar power, and measured up our site for a full design. When the installation people attended, they found they could move some panels to a group to minimise the roof space usage, and they did a great job. Show additional information
Just some advice:
Forget any supplier that wants you to pay a deposit before they will visit your home. I ended up with 5 quotes but only 3 visits.
Every salesman is impressive. It's their job and they know vastly more than the customer. Don't buy the salesman, buy the service and product.
Go with the supplier that offers you proof they have installed hundreds of systems and can show them in realtime from a web app.
Tell each salesman who they are up against. It's interesting to hear the way they comment on each other and how they actually know each other.
They claim they have their own installers, but other suppliers can dispute that. It's too easy to be re-assured by a salesman.
I chose Essential Solar for a few reasons:
* the owner spent over 4 hours with me both pre-sales and post-installation
* they are local
* they have many many customers and can show their inverters working in realtime
* they know their stuff and really do have their own staff
* I have an electronics background. The owner could talk to me and seemed to enjoy teaching me many aspects of solar technology. (They do have regular sales staff.)

The job started 2 weeks later and was completed on the same day.
I can't recommend them enough.
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Still waiting to receive instruction manual/advice regarding reading the Inverter info. on my computer etc. Show additional information
Essential Solar was a pleasure to deal with from the time they quoted though to the installation. No problems at all. Show additional information
All round very good customer service. System was installed on the promised date and was done within 6 hours or so. Had great after installation service with setting up the wireless connection as there was an issue on the installation date. Can't really rate system yet as I haven't been able to turn it on since the blood energy company hasn't came to switch over the metre yet... and it's been over 3 weeks since the installation date!!!
Overall had a really good experience with Essential Solar.
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Normal tradie stuff if booking in the job, then they don't show, then you call to follow up...
Then book in another day and they show up 90 minutes early and expect you will be there . Annoying and a definite negative.
But, the installers were friendly and cleaned up
The process is very slow - each step is done in sequence rather than starting them all as soon as the installation date is booked. Might be quicker if the inspector, the retailer and the distribution electricity company knew the install date as soon as it was booked so all their processes could start. We are "setup", but not getting paid for excess because we are still waiting for the distribution business to do their stuff. Annoying
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Essential Solar responded quickly to the request for a quote. I eventually heard from one other company after I had agreed to use Essential Solar and not at all from the third company. As I had sought 2 quotes independently I felt I had enough information to choose Essential Solar. I was very pleased that they were willing to visit my property and advise me of the optimum system. I had a quote from an electricity supplier and from another company by only viewing my property from satellite images. Show additional information
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All went well with Essential Solar until installation. Nothing drastic happened, but the installer suggested that he could fit 6 panels together on the north facing roof instead of splitting them. Then I said well if you can fit six, then you can probably fit more. I have a great big north facing roof, with only a solar hot water system on it. The person who quoted indicated that it would be 6 on the north (but split into 2 racks x 3 panels to go around the solar hot water), with the balance of 5 high on the west. The installer wanted me to make a decision on the spot, and I said I would like to ring his office. The installer rang the office and remarked to me that he hoped the design person wasn't in a meeting! Thankfully he wasn't, and this design person said if you can get them all on the north then do so.....10% more generating capacity on this side. I had discovered that they had really missed a step in the process......not sending me the design layout prior to installation. So, the 11 panels were all installed on the north, 9 in a straight bank, and 2 up beside the solar hot water system.
Install took about 4 hours, no problem, and he showed me the inverter working to pretty much capacity once everything completed. System now turned off and waiting for inspector. Looking good though.
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The connection with Essential was good from the beginning. The Solar Consultant came to my home and was clear with the information and what could be done and explained facts, figures and cost/benefits. The office staff were friendly and efficient. The installers turned up on time and despite a small hiccough, not of their making, the installation was carried out without much fuss, mess or bother. I now look forward to the sun shining. Show additional information
The entire "solar" experience with Essential Solar was exceptionally painless. The sales guy Ray outlined the procedure, the cost and the benefits. The installer team, lead by David arrived on time and within about 4 hours had the system installed, tested and ready to go. There was a little follow up work that was required and again David arrived on time. I am very pleased that I chose Essential Solar and would recommend this company. Show additional information
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Excellent service and quality. Always responded within the day and replaced my new system when there was an issue. Took 3 days to replace but that was ok. Customer service is excellent, nothing is too difficult and they rang to check if things were going ok. What you need when looking for something like this. Competitive pricing also which was a key area and we got a high quality inverter.

Highly recommended!
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I chose this company over the others because although they werent quite as cheap, the service was exceptional. Every step was explained, and the contact was excellent. Also my system will be permanently monitored. Highly recommended. Show additional information
Rebecca from Essential Solar was very knowledgeable, straight forward, good advice. She advised on different positioning than I had planned, and it made sense once she explained it. Not the cheapest quote, but I very quickly got the feeling that this was a company that was going to be very easy to deal with and provide that bit extra with customer relations and service. Show additional information
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Fantastic to deal with Vinnie the sales representative he was informative and knew his product. We would have no hesitation recommending essential solar if your thinking of solar have a talk to them
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Service first rate, from Sales, Installers and Office Staff. Cannot fault any aspect of my experience with Essential Solar. Show additional information
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It's been a pleasure dealing with Essential Solar. Vincent the company solar adviser was to the point and truthful , he advised and chose tier one products at a good price for us. I did check up on the choice of inverters and solar panels he had recommended and they all had a high rating and highly recommended. Once agreed to proceed with the installation Essential Solar quickly arranged all necessary paperwork, installation and inspection. The installation team were absolutely fantastic and very professional. I deal with electrical works so I can vouch for that. David was swiftly to respond to some minor technical issues. System is working fine. The only slow cog in the process has been the energy supplier in our case Energy Australia/Powercor , they are taking a long time to finalise things on their end but this is not stopping us from benefitting from the system. One final item, our inverter is a Fronius Primo, it can be easily remotely monitored from your phone, computer. I had the Fronius smart meter installed, this is a small device that gives you extra data on your system, such as how much one is drawing or exporting to the grid and own usage, in short worthwhile considering getting one installed. Show additional information
We had been looking at solar for a while now and even had sales people come out to us, some were even pushy and even tried to put us on the spot to sign up. But it took Ray from Essential Solar to came out and sit with us and our solar needs. His experience and knowledge is what helped us decide that this was the company and solar system for us. The installers did a great and professional install with minimum fuss, hell they didn't even have a lunch break now that's what l call commitment. We would like to thank Ray and all the staff at Essential Solar for all of their help, advice and after sales support. Would recommend this company to anyone thinking of installing solar without hesitation. Show additional information
They were very friendly, helpful and thorough. Also - they weren't pushy like some of the other retailers were. I got a good system (that takes into account my current and planned electricity needs) at a reasonable price. Show additional information
I would like to thank the whole team who were involved in the installation of my solar system .starting from the Ray who is one of the reasons that I chose Essential Solar to install my system, the men who installed it were very professional in what they did and cleaned up after the job was complete.
I highly recommend this company to all who are thinking of installing a solar system
Thank you Ray and all involved
I have no problems with anyone contacting me via email if they have any questions.
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The staff from essential solar were very helpful from the start of the process to the end.
I would highly recommend essential solar.
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