Essential Solar Reviews
4.5
Leave a review Based on 538 ratings Aus Ranking
- 5 star 167
- 4 star 330
- 3 star 39
- 2 star 1
- 1 star 1
Average Customer Review
- Value 4.26
- System Quality 4.54
- Customer Service 4.64
- Installation 4.71
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Essential solar is a family owned renewable energy company established in 2012.
We are a high-quality retailer, designer and installer of both residential and commercial solar PV rooftop generators.
Our success lies in our devotion to quality of products and our enthusiastic staff dedicated to 100% customer satisfaction. We are committed to providing the right solution to each and everyone of our customers while focusing on Performance, Quality and Reliability.
At Essential Solar we regard every company and residential customer an important part of our business. We pride ourselves in providing exception advice, support and service from our first consultation to years after installation.
As well as the environmental benefits of solar power, we understand that an important driver to install solar is to save money. Our qualified CEC design team will ensure the best panel layout for your premises based on a number of factors, including shading, roof availability and electrical parameters to maximise efficiency of your system and providing the best financial return.
Of course, purchasing a solar PV is a long-term commitment so the reliability of the components of the entire system is critically important and for that reason Essential Solar’s CEC accredited installers will only install Tier 1 products. We are accredited direct service partners with Fronius Australia and believe our business relationships is an important aspect of our company to be able to supply our customers with the latest and most efficient products on the market and continue to provide our customers with the best support possible.
Don’t waste sunlight – make the sunshine work for you.
Essential Solar Solar Reviews
Really great support and experience
Essential Solar have been really great for us through the whole process. Knowing that the company is based locally, in our area, did make a big difference for us, but I think they'd do a good job anywhere!The sales rep spent a lot of time making sure the details of our system were correct, and would fill our needs. This is our first home and it was important to us to get things right, but we had no idea what we were doing so good and honest information was important. It was really clear that the rep knew the products and the installation process, and really paid attention to our energy requirements and our budget - when we asked for a lower-cost solution, we got it. Everything was backed up with manuals and manufacturer's specifications - this was a really transparent and detailed process. We had help navigating the State Government rebate system, which can be confusing (especially for first-home buyers like us), and the customer service was always outstanding with quick turnarounds.
Installation was very professional and punctual (installers arriving bang on time!) - the lead time between paying the deposit and the installation date was a bit quicker than we'd been quoted which was actually great. The installation was very quick and extremely neat, and all of the various safety checks and dealing with the distributors and retailer have been very quick and painless, with a really great level of support.
I absolutely recommend Essential Solar. Show additional information
Communication through the Journey of Solar
The process from Start to Finish is no doubt a journey, but dealing with hard working installers and follow up due to monitoring issues by Sam made the journey easier. I want to make particular reference to Jessica Kidd who was always on top of my questions, thorough and prompt with responses. Dealing with Jessica through the rebate and wifi extender had me never lose faith. Jessica's customer service skills were of a very high quality. Essential Solar came highly recommended from a family member and Paul Hammond set the scene with recommendations. I would have no hesitation recommending Essential Solar to anyone else considering Solar power. Show additional informationSuperb Service
You cant go wrong with essential solar, from quoting stage to installation everything went as planned, after service was great as well they made sure everything was running, sent all relevant paper work to my energy supplier to configure my meter and even made sure my extended warranty was applied, installers were polite and cleaned up their mess, there is no complaints from me Show additional informationGreat job
The process was seamless, all the staff are very friendly and knowledgeable, installed and running in a day. Show additional informationCan't fault them at this point and would recommend Essential Solar :)
The entire process has been great to this point, the sales team are knowledgeable and helpful, the installation process was great and have had no issues so far. And so far, after the install, the customer service has also been great, I have had a couple of queries which have been answered immediately. I will say that I have only had the system up and running for a couple of weeks though, so still too early to judge system performance, savings and responses to potential issues, but again, so far, can't fault Essential Solar and would (and have) definitely recommend them. Show additional informationVery poor service. Left me in the lurch after taking deposit.
I had a sales person visit and she was very thorough and knowledgeable, though she did make the point several times that Essential "weren't like the other dodgy companies". I decided to go ahead and was promised that if I committed by a certain date, install before Xmas would be guaranteed. Deposit was paid and I went through the rebate application/approval process with the government. Then it was crickets.I rang a couple of times to get an install date but nothing was locked in and I was never contacted back. Finally I sent an email saying please advise a date as it was guaranteed before Xmas. The sales person called me to say they wouldn't be performing the works because the install was too hard. They weren't open to discussion, no options to re-look at the pricing even though I was willing to cover extra costs, just bad luck, seeya later.
So terrible service from Essential. They ARE just like the dodgy companies that want to only do the quick and easy stuff. And now i'm months behind getting my solar. Show additional information
Essential Solar made the solar process easy
The sales/quoting process was discussed in detail with us, with all questions answered promptly.Essential Solar assisted us with the application process for the solar rebates. The installers were professional, knowledge, tidy and punctual.
I contacted them several times throughout the process from application to installation. Essential Solar were very professional and great to deal with along the way. I would recommend them, and use them again. I have referred a couple of friends to them as well. Thanks for your help. Show additional information
Solid
Great service, accommodated all my questions and requests. Installers turned up as promised and were very efficient, took the time to explain and confirm all details. From a purely return on investment I probably could have found a cheaper installer (so scored 4/5 for value) but not sure I would have had the same service. Outstanding 10 year whole system warranty. Show additional informationVery Happy with Essential Solar
A most informative Vincent attended our home to discuss needs and potential solutionsBack up by helpful office staff.
The installation team were first class
System is working well Show additional information
Great installer with good after sales care
Great solar company, very happy with quote and service. Salesman isn't pushy and very informative. Sales team had good communication all through the process. Have had the system for 4 months now. A few software quibbles were sorted out very quickly and they've been very helpful when I've had questions post install. Show additional informationProfessional and friendly in all aspects.
Office staff were always friendly & helpful. The installation team were amazing & very professional & finished on time & sowed us all we needed to know. Thoroughly recommended. Show additional informationSeamless from start to finish
From my first phone call to coming on line Essential Solar were great.They were the only company to send someone out to look at the job, gave me a quote and plan on the spot the person had all the answers to all my questions.
I was able to choose the date for the install and the electricians were on the door step right on time, I was able to get the inverter where I wanted it .
The install was done with a minimum of fuss and cleaned up after the job the workers were polite and courteous and explained how the system worked.
It took no time at all to get the system inspected and the paper was submitted the same day and I was contacted by my supply company within two days.
This is one company I would recommend and have already done to a couple on friends already. Show additional information
Good company
The sales meeting was at the property and the explanation was thorough and informative ( even if the sales guy confused kWh with kW). I ended up ordering three systems for my children and and am attempting to arrange a system installation on my slate roof at the moment. Their assistance with the Victorian govt rebate was invaluable. Show additional information
Yes. The panels were installed on Monday this week.
We used Essential Solar, who have numerous positive reviews on your site.
I can’t recall whether they contacted us (or vice versa) in first instance.
Your site and information have been most useful and informative.
Next steps for us are to choose our retailer/supplier (presently Origin). Do you provide any advice in this.
Given that we have 11 north and 7 west-facing panels, should we seek (what I am told) is a late-afternoon premium/bias feed-in tariff.
Regards
Tom Show additional information
We used Essential Solar, who have numerous positive reviews on your site.
I can’t recall whether they contacted us (or vice versa) in first instance.
Your site and information have been most useful and informative.
Next steps for us are to choose our retailer/supplier (presently Origin). Do you provide any advice in this.
Given that we have 11 north and 7 west-facing panels, should we seek (what I am told) is a late-afternoon premium/bias feed-in tariff.
Regards
Tom Show additional information
Extremely helpful
Essential Solar were extremely good and recommended the best unit to suit my situation. The girls in the office kept me up to date on the application process and once approved the installation was quick and without any problems. Show additional informationExcellent customer service, excellent sales advisor and (so far) competent installation. Very happy!!
From go to whoa the company was polite, all staff were courteous including the installers, sales advisor was knowledgable and answered all my questions and installation occurred as promised before Christmas! Just waiting for certification and connection to the grid. Show additional informationFantastic Solar Installation!!
Dealing with Essential Solar was a great experience. The salesmen Paul was very informative and gave us a very accurate estimation of the power we would generate with our new solar panels. I found their quote to be competitive and was keen to use a company that didn't outsource the installation of the actual solar panels system to a third party. Throughout the process I dealt with Jessica who was very helpful with organising the solar rebate & providing information about the installation date. The quality of Essential Solar's workmanship is excellent and the installation team work worked overtime to get the job completed. Show additional information
Went through Essential Solar myself after looking at reviews of company on SolarQuotes website. Green Sky offered a good system, although the most expensive (with microinverters), while Traeger Solar was offering a full Solaredge branded system - panels and inverter. Was unsure about the quality of solaredge's panels, could find very little information online about them. Ended up going for Fronius inverter with Suntech panels, and Tigo optimisers on the panels that will be affected by shading.
Show additional information
Be sure to check the System Design document for over-shadowing. In my case the planned layout of solar panels had 5 panels where they would be shaded by next doors trees.
Also insist that your Inverter is in the shade.
Using Solar Quotes selection diagrams I selected Panels and invertor for quality not price. I could have had a much cheaper system if I selected cheaper components.
Following Solar Quotes advise I got 6.6kW of panels, Ausnet limit the inverter to 5kW export. I can export 3.6kW on an overcast day, more on a clouldless day Show additional information
Also insist that your Inverter is in the shade.
Using Solar Quotes selection diagrams I selected Panels and invertor for quality not price. I could have had a much cheaper system if I selected cheaper components.
Following Solar Quotes advise I got 6.6kW of panels, Ausnet limit the inverter to 5kW export. I can export 3.6kW on an overcast day, more on a clouldless day Show additional information
It has gone fantastically well, surprisingly smoother and quicker than I had suspected particularly this last part - installation was on Thursday pre-Easter, inspection occured Tuesday after Easter and it was all turned on following the inspection. Essential Solar has received the certificate of electrical safety and now having paid the balance, I expect to get all my paper work shortly, so that I can follow up the Vic State Govt rebate.
I am fantastically happy with the service, advice and support from the team at SolarQuotes and the quality of the 3 companies that submitted quotes. The process has been highly educational and we are very happy with the outcome. Show additional information
I am fantastically happy with the service, advice and support from the team at SolarQuotes and the quality of the 3 companies that submitted quotes. The process has been highly educational and we are very happy with the outcome. Show additional information
Great service from Essential Solar. Made the process of buying solar easy.
Good sales process, great customer service along the way, installation yet to occur. Show additional informationExcellent work
Good experience. Essential Solar helped us every step of the way from providing help with login into Solar Victoria to register a placing for solar rebate to reorganising the trades to come out on the weekend due to them unable to come out on the actual scheduled day. Show additional informationProfessional Installers!
Essential Solar were easy to work with, had top support and were able to answer any concerns and questions I had during installation. Show additional informationExcellent installer and a job well done
Essential Solar came highly recommended by a previous customer and, after having decided to use them for my install, I can fully agree and second the recommendation. From sales through to installation to support the whole process has been painless. The options for different systems were clearly explained without any pressure, the installation was fast and done with minimal disruption and the ongoing support has been excellent. Show additional informationVery professional attitude - made every thing about installation go smoothly.
All steps were handled very professionally. Quotes were adjusted to meet our suggested changes. Installation took place on day arranged and was carried out quickly & efficiently. Installer arranged to purchase box which matched our existing circuit breaker box - at no additional cost to us. Grid connection was carried out without problems. Show additional informationGood job
Essential Solar gave professional service from the quote through the installation and with some fine tuning after the installation. Still sorting out some minor grid issues because the grid voltage is too high or house to pole connection to small. Essential Solar is remaining engaged in this process even though the system has been paid in full. They were helpful in navigating the solar rebates process and ensured that the quote was submitted to Solar Vic in plenty of time to apply for the next rebate round. Show additional informationEssential Solar - Essential Opportunity
The team at Essential Solar went over and beyond to guide us through the process and the installation team who arrived were efficient, professional and cleaned up! A big thanks to Hayley who answered all our questions promptly and was terrific to deal with. The quote was perfect, and they are Melbourne based with their own employees to do all the work, not sub-contractors. I felt for our neighbours who had another company and they had taken 3 days to install them! Essential Solar is a must. Show additional informationVery professional and proactive
The whole process was very professional from start to finish. Well explained site visit, good communication throughout the various stages and great installation. Excellent customer service and they organized all the paperwork for grid connection. They even helped with the Vic Solar rebate. I have recommended Essential Solar to a good friend of mine and he is getting a system installed in January. Show additional informationFantastic experience from start to finish
Best reviewed installer in Victoria. What can go wrong, right? Well, that's right! It was such a great experience from start to finish, from salesperson Vipul explaining the process and cost to have it installed and to the installers that came to install the system. They were friendly, efficient, fast, spoke perfect English and left the place without a mess. After-sales person Hayley was efficient to follow up on inspection and wifi setup to ensure everything is running smoothly. It's such a painless and amazing experience that made this purchase a positive one. Can't fault them at all. Highly recommended. Show additional informationGreat customer service and quality. Wouldn't hesitate to recommend.
Was put onto Essential Solar by a friend but did my due diligence anyway. Made several requests of them prior to signing and they obliged promptly. Quick and easy set up and install was done with care. They accidentally lost power to one of my circuits and I didn't realise until the follow day however they came out to site and fixed the problem as a priority. Took quite a while for them to send the instruction pack out and when it was delivered the content wasn't up to scratch - very short on detail. Other than that, great customer service and quality. Wouldn't hesitate to recommend. Show additional informationSolar Essential were brilliant from start to finish
The whole process from start to finish was completed in a highly professional manner, from the office staff to the installers nothing was ever to much trouble for them. Solar Essentials have been one of the most professional companies I have dealt with. Would highly recommend them. Show additional informationCan't Fault!!
Essential Solar are a fantastic company!From sales, and the office team to the install guys - everyone is so helpful, friendly and willing to go out of their way to help you.
Even after sales care has been wonderful - helping us set-up and teaching us how to use the Fronius app to monitor plus any other random questions I come up with.
Highly recommend for all your solar needs - A+++ Show additional information
Perfect installer
From start to finish all bases covered very happy with product and workmanship would highly recommend Show additional informationProfessional solar providers
From the quoting process to aftersales questions all facets were handled in a extremely professional manner.The installation team are essential solar employees and are very obliging. The information supplied as to what, when and where the applications and government red tape should be handled was perfect. Just read and do as required and you will have the solar system of your choice and little stress.
Pricing and product availability are top of the tree. You pay for quality so do your homework. Ask for cheap and be prepared to pay more eventually. How do you feel when asked to discount your services. They are very nice (fun) people to deal with. Show additional information
Solar as smooth as silk
We wanted to install a solar system for a number of years but didn't know how we would sort the "cowboys" from the "professionals". We heard a Company advertising on the radio so requested a quote from them and they seemed very good and gave me a level of confidence. A friend was going through the same exercise and suggested Essential Solar so we requested a quote from them also and per Kw they were similarly priced.However, the sales and quoting process, communication, customer service and follow up has been absolutely fautless right through the post install grid connection Show additional information
Seamless from start to finish.
I couldn't fault the team at Essential Solar. From the initial in home consultation through to the installation and commissioning of our system it was flawless. Everyone there should be commended on their professionalism, politeness and helpfulness throughout the whole process. Great work everyone! Show additional informationFantastic installer. Reliable and good value
Essential solar gave us the best rate with the best possible product. Communication was fantastic from start to installation. Show additional informationFantastic installers, made everything easy
Essential Solar were great to deal with! We got quotes from 4 different companies, and only two of them actually came to my home to inspect, discuss and give me a quote. In al honesty, Essential Solar were not the cheapest of the quotes, but I went with them really due to a gut feeling and the friendliness of the staff. In addition, they provided great material. Ended up with a 6.6 kw system, consisting of a Fronius inverter, Fronius smart meter and 21 Longi Solar panels. Tam and Jessica were always prompt in replying to my questions and the installers did a great job on the day. So far, no problems encountered :) Would use them in a heart beat. Show additional information
Ask me again after the panels have been installed, or maybe wait until this time next year.
Show additional information
Fantastic Installers, who provide the full package
Out of several installers, Essential Solar was the only one who actually came to my house to provide a quote. This was a contributing factor in my decision to go with them, including the fact that they used their own installers, did almost all of the work and follow up, and were reasonably priced. All in all, I felt they provided the most comprehensive package, and made the entire process painless.From start to finish, they did an excellent job. Ray who provided the quote was fantastic, informative and patient with all my queries, the installers were terrific, very professional, polite and cleaned up after themselves, and Jessica and the other girls in the office were always polite and helpful. I thoroughly recommend them to anyone looking to install solar. Show additional information
Thorough, competent, good value
Thoroughly professional from start to finish. All commitments made were delivered on time. System tailored to our needs. Installers terrific. After sales queries more than adequately responded to. Show additional informationGreat install. Great Customer Service
Essential solar certainly weren't the cheapest quote, but I went with them because I had a tricky 2 storey install and wanted confidence that the system would be installed to last, rather than installed to work for 3 years. My solar consultant Ray was knowledgeable, eager but not pushy.The Victorian rebate scheme is one big hurdle, but the customer service at Essential Solar guided me through the process in real time to ensure I was one of the lucky few to secure a place within the 1 hour rebate window.
The installation team arrived on time, were polite and diligent - even when they needed to come back to complete the install on a different day. I understand the team are employees as well, rather than contractors - and that was another core reason for choosing Essential Solar.
The only downside was that the install price was on the high side - but as the adage goes; a product's quality will long outlast the initial sting of its price. Show additional information
Great installation job by the Essential Solar team. Good quality workmanship and product.
The sales and quoting process was very educational and accurately informative on what type of system would work for my energy use and property size.The installation was very punctual, tidy and polite.
Customer service was very good, and helpful in organizing grid connection and app setup for my personal monitoring of the solar system. Show additional information
Easy process, dedicated customer service team, best system
The process was easy and automated after the first meeting, with the sales rep still able to answer my calls/questions.Dedicated installers (not contractors) did a good job and we helpful and friendly
Still in the process of connecting to the grib but they're handling the process for us. Show additional information
Top Notch Installer
From the first phone contact through to completion, this team was professional, friendly and informative. Every person involved in the process were highly efficient and performed their job to the utmost. Cannot recommend them highly enough. Show additional informationSupplier did what they said they would do, when they said they would do it. Offered extra services to rationalise property power supply. Value for money unknown, but happy with the result
Sales quoting: Informed and helpful, but not assertive. Two n site visits prior to final quoteInstallation: Punctual, tidy, friendly and very professionally executed
Customer Service: Organised grid connection and retailer plan as soon as installed Show additional information
Not the cheapest, but excellent quality
We sought 3 quotes starting in June. Essential Solar were the only ones who quoted in person. The quoting and installation were straightforward- tradespeople attended at the nominated time, completed the work as planned, and left no mess. We had some discussion about location of panels beforehand and found their replies prompt and helpful. We received all the necessary paperwork with no hassles for us.We had a cheaper quote but ultimately went with this provider as they instilled the most confidence in us that the job would be done right. So far (about 2 weeks post install) that appears to be correct. I feel we got a premium product with good service. Would recommend. Show additional information
I found them to be very easy to deal with, right from the quote, to the office girls, to the installers, I would certainly use them again
Absolutely wonderful.They where on time, clean and very respectful
Absolutely wonderful Show additional information
