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Essential Solar Reviews

Based on 242 reviews

  • 5 star 55
  • 4 star 171
  • 3 star 16
  • 2 star 0
  • 1 star 0

Average Customer Review

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  • System Quality
  • Customer Service
  • Installation

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About Essential Solar, Solar Installers

Essential Solar is a Solar Power Installation company based in Tullamarine and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

Essential Solar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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Sales person was good, knew his stuff, offered best price for the system we wanted. Installation was arranged fairly quickly and done well. Only concern was the first design offered, which did not accord with agreed parameters, and appeared to have been thrown together with little care or thought. Luckily we had already researched and decided upon an efficient layout, which we supplied. Now waiting for safety compliance inspection. Show additional information
The Customer Service team were great. The installation team were on time, polite & pleasant group of young men that didn't flinch even when i asked to make a change to the panel layout on the roof. They just got straight on the phone to the office and we had it all sorted out in 15 minutes. Show additional information
We paid a little over $6,000 and Essential Solar were fantastic to work with. From the salesperson to a remarkable office staff. They were excellent on communication and checking to see they were on track - e.g. where the panels were to be placed. By checking their proposed placement before the installation day we were able to clarify we wanted north and west facing panels (not just west); this checking saved any angst that could have come.
Even on the day the installers checked yet again. They cleaned up all the packaging, taking it with them. We were very impressed by the professional service all around.
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Essential Solar delivered what they promised, and four weeks earlier than estimated. Thanks to their company rep, Ray Bout, we knew exactly what we were getting for our money. He was patient and thorough, as were all of the company staff that we had contact with. This is a company that is focused on providing high quality, value-for-money results and great customer service. Their installation team was punctual, efficient and friendly. We can now monitor our solar output and consumption on our smart phone and tablet. We are extremely pleased with the outcome. Show additional information
Essential Solar kept me abreast ay all times and the contractors that installed the unit were very efficient and polite. Great service and professionalism all the way. Show additional information
After researching solar systems and components for our home for just under 4 weeks, and getting 4 quotes, we decided on Essential Solar to install our 5kw system. They were by no means the cheapest but are very competitive. What made our minds up to choose Essential Solar was the excellent customer service and product knowledge provided by Ray Bout at our face to face meeting - and the high quality components Essential Solar use. He explained every detail carefully to us so we had a full understanding of the products they would be installing. After we signed on the dotted line we were then placed in the hands of the office staff, mainly Rebecca McLeod, who communicated with us regularly keeping us up to date on the process and progress of our install. The install team turned up promptly on the scheduled day (even a bit before their appointed start time) and worked efficiently and effectively getting our panels up and operational in just over 1/2 a day. They were polite, communicative and informative on all they were doing when approached. We had a small hiccup a few hours after they left and one of the team members came straight back to rectify it. The processing of our paperwork so that we could get up and running was efficient and, where we were told that we may not be able to use our solar for 3-4 weeks (as the next steps were dependent on outside sources) we were benefiting from our system in just 2 weeks. Along the way, and since we have started using our system, we have had cause to contact the office team for some assistance and each and every time our query was handled promptly and efficiently at the time of the call. We cannot recommend Essential Solar highly enough and trust that if you choose them, you will get the same efficient, courteous and professional service that we have experienced. Thanks Essential Solar for making this purchase a seam free and stress free process for us. Show additional information
From the time I signed with Essential Solar to the time we turned the solar power on it was only 19 days.
The unit was installed one day the next the paper work was signed of and the inspector turned the solar on.
Very impressed with their service I have been connected to the Fronius system and I can check how my solar panels are preforming.
We didn't have to do a thing bar pay for the unit.
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Finn I would like to say thank you for providing the three quotes from retributive suppliers, I also received two other quotes from other suppliers, however decided to go with one of the ones that you provided, all I can say is that they were fantastic from the service supplied by their admin staff to the Fantastic installers on the day (nothing that i asked was out of the question or too hard. They took the time to explain the design and any changes that they suggest to benefit me (that a first). The installers were fantastic and cause the least amount of noise and disturbance, were very clean and respective to all members of the house hold. Show additional information
Essential Solar have been very good to deal with. Things took a bit longer than originally indicated, primarily because of the time to register with the electricity supplier. Install was very efficient. Subsequent communications with the office were relatively effective, although a little disjointed. Overall I would rate them Very Good, just not quite fantastic. Certainly recommended. Show additional information
All dealings with Essential Solar have demonstrated that the company is very professional and easy to deal with. Show additional information
From first point of contact to last I didn't have an issue, all involved were professional, knowledgeable and friendly. I wouldn't hesitate in recommending them.
A huge thank you to Finn and his crew, knowledge is power and your website certainly gives an average person power!
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Very professional and extremely well organised company. From sale right through to installation and post-commissioning, everything went smoothly and to plan. Everything was explained at each step of the way. The installation was efficient and the workmanship is the best we've seen...and this is all backed by a 10 year workmanship warranty. This company stands behind their products and their work. Just fantastic! Show additional information
We thought arranging solar would be a complicated task, however Ray at Essential Solar was really great explaining the different options. The whole transaction went smoothly and we're very happy with our installation. Would definitely recommend Essential Solar. Show additional information
Installers arrived on time and were courteous and efficient. Happy to recommend them. Show additional information
Friendly, timely service and helpful follow-up. Show additional information
I would highly recommend Essential Solar to anyone looking for a great Solar system. Show additional information
The experience with Essential Solar has been excellent and highly professional. I spoke to an Engineer Firoz first who explained everything to me ( which I had no knowledge of solar) and learnt so much more from him than what I was researching on the net. Next stage where the installers they where fantastic and professional the installation was quick, cleans and easy. The third stage was with the ladies, Brenda, Jessica & Hayley at the office there is a bit involved but they will guide you through the final stages with the Provider and Retailer. All in all I highly recommend Essential Solar out of the four quotes I got (the other quotes came in cheaper too) they where the only ones that had the customer in mind, Thank you to everyone at Essential Solar especially Hayley. Show additional information
The system went on line in Nov 17 and so far so good, its performing as expected. Installation was just as they said, no issues or interruption to the business. We are a general practice and the Trades people were good and respectful of the customers coming and going. Show additional information
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Excellent sales and customer service. Very helpful and minor issues were resolved quickly and without fuss. Installation was quick and easy. Show additional information
So far the installation and the contact with customer service has been great. Just waiting on system to be switched on to see what our first bills will look like. Show additional information
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Service is far better than many other well-known companies. Extremely efficient installation. Great communication. Very highly recommended. Show additional information
Difficult to know how to rate everything as first & only time (?) I will be getting solar ..........
I was confused by all the jargon, having your website to help sort out issues initially was very helpful.
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If you are like us who just wanted a good reliable Solar System then I would have no hesitation in recommending Essential Solar. Their pricing is competitive but not the cheapest out there. We are forensic accountants and lawyers by trade. We used our connections in China to check out the company that made the solar Panels and we checked out the company in Austria that made the Solar Inverter.
All said and done we felt the most comfortable with Essential Solar. (We checked out a few companies before making a decision)
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We got the quote in November, I was quite skeptical but paid the deposit for a 7.8 kW 3 phase system. in December an install time was arranged for January. The installers came on the arranged day and installed the system, the Fronius inverter was faulty but within a couple of days that was changed over and a couple of days after that it was inspected and passed and the paperwork forwarded onto our retailer, so now we are a little frustrated as the system is generating between 18 (cloudy rainy) and 49 kWh per day that we are giving it to the grid whilst waiting for the meter to be reconfigured. So at this stage I would not hesitate to recommend Essential Solar. Show additional information
I was very happy with the results and would recommend Essential Solar to others
They do everything for you from initial install (they subcontract installer) to online setup.
(They didn't tell me that and i was to enthusiastic and tried to setup my fronius online without knowing)
They were clear on their quote and there was no surprises on installation day.
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They wanted to change supply of the product from ET solar to Eging. I couldn't find any good reviews on Eging, so they agreed to supply TaleSun. I could find reviews about that product so felt comfortable. Show additional information
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I only had my system installed today and yet to have it certified and up and running - but thank you for your website and all the really helpful, independent information on it. I got quotes from both Companies you recommended. The other only quoted from google map photos and were way more expensive, Essential Solar came out to my property in country Victoria that same week, consultant was fabulous, took time to evaluate my beds and explain the best system, extremely knowledgeable, prompt customer service and installers from subcontractors Trademark Energy were excellent so I am excited about the system going on in a couple of weeks. Great to be able to read all the inverter and panel info on your site, really helped me choose (Fronius inverter and Chinese panels). Many thanks again for your website! Show additional information
Essential Solar was the only vendor that visited us during quoting. The sales person was technically very competent and was able to help me make some decisions about system size and configuration. He added value by understanding what could be improved. The other vendors quoted me what I asked for but nothing more. Show additional information
Not installed yet - scheduled for Feb 7th Show additional information
Cannot rate system until fully tried. Battery desirable and will be added as soon as reasonable cost available. Show additional information
I will be able to tell more once it is installed. Show additional information
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The sales person visited me shortly after I asked Finn for 3 quotes. I found Finn’s website very educative and loved his youtube channel. Firoz from Essential Solar was very committed and kept answering all of my queries very promptly. I went ahead with 6.6kW system including Fronius inverter and Canadian solar 330W panels. I was booked for an install on the day when we had a big storm here in Melbourne. Mark the installer called me the day before and explained me that he’ll give me an update in the morning. He messages me in the morning and told me that the storm is just around the corner and promised me that he’ll speak to the office and get me an alternative installation date. The system was up in a week’s time. Rebecca and Jessica kept me in the loop throughout the whole process. Jessica set up the online account so that I can track the electricity generation on my phone. An inspector showed up after a couple of days and signed off the system. My electricity provider Jemena contacted me in 3 days as promised. Currently all going to the plan. I look forward in providing an update in a year’s time. Show additional information
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What really impressed me was the combination of speed, courtesy and knowledge with which everyone it Essential Solar carried out their respective roles. From the first phone call to enquire about a system (20/11), through quotation(23/11), installation (8/12), electrical inspection (14/12) & delivery of paperwork to the Energy Retailer (18/12), the process only took a month. Wow! I was lucky that my system was small & the installation uncomplicated, otherwise I'd have had to wait until the middle of January. I had a few queries and every one of them was answered promptly either by phone or email. The two installers were very efficient and cleaned up afterwards - it only took them 3.5 hours in total. They did explain things to me but I forgot some of it as I'd had an anaesthetic earlier in the week, so some written info about signing for the energy certificates online might have helped there. I'm still waiting for the warranty & manual to arrive in the post but considering that it's Christmas, I'm not surprised that it could take a few days! In any case, the inverter manual is available online.

I've found Essential Solar to be a highly professional company and a real pleasure to deal with. I appreciate that they use high efficiency panels (Longisolar) & and a high quality inverter (Fronius). I liked the way their email gave a stepwise account of the process once I had confirmed my purchase. My Energy Retailer was surprised that the paperwork from the Electrical Safety Inspection had arrived so promptly - apparently it usually doesn't happen like that. I really appreciated everyone turning up on time and the short turnaround times for everything. This company really deserves its Canstar rating for good service.
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Very pleased with the way Essential Solar has dealt promptly and professionally with all of our enquiries and matters relating to the acquisition and installation of our new solar system. Show additional information
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Quote person came at appointed time, was pleasant and informative. We took time to consider the things said. When we finally took the plunge the specified hardware was not available but alternative quality equipment was quoted instead and all looked fine. The installers arrived at the appointed day, on time, and completed quickly, discussed the installation and suggested a layout design that would maximise output given the partial shading of the roof by trees to the east. There were some delays waiting for inspectors to come to check and sign off on the installation (all OK) and we are still waiting for our retailer (Origin) to come and fix the meter so that we can get a feed in tariff, but that is not something Essential Solar can do anything about. The installation included setting up a web link/app that allows us to monitor the inverter in real time (though it sometimes drops out) Even without that, we have cut power use by about 50% (though it is mid summer - I guess it will be less in winter.) Communications with Essential Solar have always been good with prompt and informative responses to queries. Show additional information
Great support and frequently keeping in touch to update steps in the process Show additional information
Essential Solar clearly explained the process and the timeline and everything ran to plan. Their knowledge and support throughout the planning and install was excellent. We were very happy with their price and the quality of the panels and inverter. Show additional information
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Purchase and installation was a seamless experience and quality of customer service was high. Essential Solar was responsive to my questions and their representative had a good knowledge and was able to relate that to my needs. The installed system of 18 panels is operating beyond my expectations. Show additional information
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