Essential Solar Reviews
4.5
Leave a review Based on 483 ratings Aus Ranking
- 5 star 125
- 4 star 319
- 3 star 38
- 2 star 0
- 1 star 1
Average Customer Review
- Value 4.21
- System Quality 4.50
- Customer Service 4.62
- Installation 4.69
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Essential solar is a family owned renewable energy company established in 2012.
We are a high-quality retailer, designer and installer of both residential and commercial solar PV rooftop generators.
Our success lies in our devotion to quality of products and our enthusiastic staff dedicated to 100% customer satisfaction. We are committed to providing the right solution to each and everyone of our customers while focusing on Performance, Quality and Reliability.
At Essential Solar we regard every company and residential customer an important part of our business. We pride ourselves in providing exception advice, support and service from our first consultation to years after installation.
As well as the environmental benefits of solar power, we understand that an important driver to install solar is to save money. Our qualified CEC design team will ensure the best panel layout for your premises based on a number of factors, including shading, roof availability and electrical parameters to maximise efficiency of your system and providing the best financial return.
Of course, purchasing a solar PV is a long-term commitment so the reliability of the components of the entire system is critically important and for that reason Essential Solar’s CEC accredited installers will only install Tier 1 products. We are accredited direct service partners with Fronius Australia and believe our business relationships is an important aspect of our company to be able to supply our customers with the latest and most efficient products on the market and continue to provide our customers with the best support possible.
Don’t waste sunlight – make the sunshine work for you.
Essential Solar Solar Reviews
Great service
We have had a fantastic experience with the team at Essential Solar. Right from the start, from quoting to the installation, we were supported. Honest and reliable, I was sold on the facts about the products I was using and explained in great detail what was happening. Team continued to follow up after installation. Highly recommend this solar installer! Show additional informationGreat business
Polite informative greatly installed and worked with our estate requirements and a great sales experience also my satisfaction Show additional informationSolar made easy
Easy and personalised quote process. Installation was efficient & installers polite & happy to explain. Show additional informationA referral from a friend, a great system
The decision to install solar panels involves a lot of money and emotion. A long-time friend had used Essential Solar and was quite pleased with the whole process.He got the salesman Vincent, to call me and we arranged a site visit. He turned up on time and we discussed what was possible and what issues I might face such as shading. I felt that I got a true picture of what was achievable and how to proceed. When the quote arrived it was detailed and laid out the process including attaining the solar rebate.
I paid the deposit and put the process in motion. When the rebate website opened I was ready to log on and the quote from Essential Solar had been uploaded so that I could submit my application. As per media reports the identification process is tricky but the staff at Essential Solar were able to answer my questions and assist as required.
There is a detailed multi-step process for getting the rebate, then getting your solar panels installed, independently inspected and finally connected to the grid which was clearly set out in the documentation.
As soon as the rebate was approved I arranged a date for installation. With fine weather the tradespeople arrived on time and installed the solar panels and inverter. A series of checks and the system was ready for the independent inspection which was done the next day. Not long after this my power company completed the solar connection.
I made my application for the rebate on 01 July and my solar generated electricity feed started on 02 August.
Other companies may offer cheaper panels and/or inverters, but I am a firm believer in buying a quality product that will last a long time. I purchased a ‘battery ready’ system so that when the price of storage batteries inevitably comes down to a reasonable level they can be connected to my inverter.
My friend received the promised referral fee ($150) and now we are both enjoying lower power bills. My panels are producing nearly 100% of my daily electricity usage in winter. I can’t wait for summer when the solar generated power will see me feeding in way more electricity than I use.
In conclusion, I found Essential Solar to be a professional organisation committed to quality and ensuring their customers are totally satisfied. As previously mentioned, the process can seem overwhelming but the staff is always available to explain and assist as required. Show additional information
Vic Gov rebate application very difficult to complete. Essential Solar have been very helpful with this problem.
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The customer service has been great especially with the new Vic rebate. We were lucky enough to get in on 1 July and this was partly because of the help from Essential Solar. We had one hiccup which was fixed quickly. We love the Enphase system - the tracking app is great! Not fully connected yet but in the hands of our distributor/supplier.
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Couldn't be better
Excellent service from start to finish. The quoting and installation processes were highly efficient and performed by clearly expert personnel. Customer service staff provided invaluable assistance and advice, particularly during the grid connection period. Show additional informationGreat Installers - Fast - Accurate - Great Communication
Sales/Quote was very informative and not pushy at all. Install day went smoothly. Very happy with communications from this company & overall I would recommend them to any friends or family. Show additional informationVery Professional Solar Company
Very good solar company, more than happy to recommend to anybody looking for a top solar installation for a fair price. Show additional informationProfessional and complete service
This company is very professional and open in their communications from start to finish. The quality and amount of information provided was excellent, where other companies quotes lacked detail and attention to my needs. Nevertheless, the process would have benefited from a closer inspection of the roof before installation day. But no other quotes did this either. Installation day was good, and the crew were friendly, polite and tidied up afterwards, which is very important. They adapted to the situation with cabling smartly and consulted well when plans changed. After installation communication and service was great and it was all tied up with an excellent package of documentation, warranties and paperwork on a USB. Show additional information
Great customer service and communication. Changed plans when on site and up in the roof due to unexpected shadowing.
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Hard to rate quality of system until it runs a few years, but so far it looks good. Essential solar communicated the process very well, had the clearest explanations and easy to work with to get panels in the best position.
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All 3 were similar in price, 2 had same panels. One company came out so we felt they were more interested in us and physically looked at the roof rather than satellite photos. Spent a good hour with us explaining everything
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Easy to work with
Ray was very helpful without being pushy and allowed us time to consider other options. Very glad we chose Essential Solar as the whole process has been very smooth. Show additional information
Supplier providing the best service and I'm lucky and happy to go with them. Not the cheapest but worth it.
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Excellent Installer
Vincent was very thorough with his explanation of how the system works and the ways to get the most out of it! Show additional informationHappy to recommend
No suprises, everthing matched expectations. Staff great to deal with at all stages, appointments always kept. Very happy with the end result. Show additional informationProfessional and Fastidious
Essential solar was recommended by an electrician friend who is very fussy! We have been completely happy with the process and can recommend them with complete confidence. A significant time was spent considering different systems and quoting. They have been really helpful with our application for the solar rebate scheme. The installation crew arrived just after nine having driven nearly 4 hours from Melbourne and got straight into it finishing around 4. We are very pleased with the install and quality of workmanship. Good job all around. Show additional information
I am totally pleased with installation and service info provided. I am currently in a battle with SolarVic (government dept) about rebate. We sent our request before required date and forwarded all required information to the government dept and after a difficult phone conversation and two complaints emails, we have had no response.
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Fantastic Service
I have contacted Sales person and he came before time, sat in and answered all my questions. Instead of upselling he tried to advise me whats the best suitable to my needs and budget. Sent me a picture of how and where panels are going to be installed on my roof. Whenever I have called him, he answered or returned my call.Installation cannot happen on the day they promised as it was to 42 degrees, they called me and explained and did very next business day for which I am happy.
Installer came on time showed me the picture where he is going to install on my roof, once done he run me through the user guide of inverter.
They have taken care of their part very well and arranged Electrical inspector, and all paper work.
I am writing this review after 6 months as their after sales support is more than excellent no false promises. My solar panels were not generating any electricity after 2 months from installation date, I have contacted them and in a week or so their technical team did figure out problem and directed us to contact energy retailer for high voltage and got it fixed. where as my friend who paid $2000 less for same 6KW unit from a different retailer when contacted for same problem he has been told that he is using all his electrical appliances at the same time so it switches off itself.
I got no problem to pay a extra dollar for quality service, I highly recommend these people for their before and after sales service. Show additional information
Professional,quick to respond - No hesitation in recommending SolarEssential
Shortly after asking for a quote a time was organised for a representative to do an onsite survey & quote. Once he had completed survey he sat down & explained everything including what was required for rebate. Again shortly after the survey I was contacted by phone & email. More information was supplied & questions answered. We decided to go ahead with EssentialSolar as the other suppliers didn't show interest & were not going to do onsite survey. Installation date was organised & even though the weather wasn't ideal, they arrived well on time & the install was complete in half a day. No mess & no roof damage. A week later the system was checked & we were given the go ahead to contact our supplierEssentialSolar were very thorough & followed up with all necessary paperwork & assisted us with the final stages. Show additional information
Fantastic professional installers
Essential solar were very professional, and most of all honest. It was great to deal with Vince and his team, and the installing team were professional and courteous when the system was fitted. While I strongly recommend them, my only issue was the additional install cost (which I was not told about until days before install) I had to pay due to the complexity of the install. Otherwise great experience! Show additional information100 percent happy. Professional, quick, efficient, and friendly service.
Knowledgeable salesperson who was very helpful and informative.Installation was immaculate. Very efficient, clean and professional.
Customer service was impeccable. First rate! Show additional information
Excellent company to deal with. They gave us quality installation plan and followed it completely. Our system is installed and we are very happy with it.
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The company representative who visited our house has presented their offer very well and explained everything in detail and gave recommendation base on what we really need. The admin office are also very good to deal with the process of the installation including paper works are all done professionally. All installation and paper work done in 2 and a half weeks including the the rebates claim. I would recommend Essential solar to anyone who will require solar.
The only negative I can comment is I was told the installers are in house but I think they are sub contractors. But otherwise they were professional and well mannered people. One more thing luckily I have checked the type of panels they brought if I haven’t they have probably installed the wrong one but when I called their office they said they said those panels that they have are not for us and right panels are coming on a different delivery.
Just an advice for people who are wanting to install solar in the future check the materials before letting the installers start their installation.
Otherwise Essential Solar is a good company to deal with. Show additional information
The only negative I can comment is I was told the installers are in house but I think they are sub contractors. But otherwise they were professional and well mannered people. One more thing luckily I have checked the type of panels they brought if I haven’t they have probably installed the wrong one but when I called their office they said they said those panels that they have are not for us and right panels are coming on a different delivery.
Just an advice for people who are wanting to install solar in the future check the materials before letting the installers start their installation.
Otherwise Essential Solar is a good company to deal with. Show additional information
Great Job!
Sales and administrative staff are all very knowledgeable and helpful. Being responsive with ample experience provides me with confidence within this industry where you hear a lot of negative news about doggy installers.Installation technicians are also fully experienced and thorough. They pay attention to all details such as creating a neat cable / conduit arrangement exposed to view, and all the weatherproofing detailing for penetrations and fixings.
After installation processes and paperwork are all handled professionally and promptly, to enable benefiting from solar generation as soon as possible.
Overall, I am quite happy with the works done and the services provided. Have referred my neighbor already and would definitely recommend. Show additional information
Great work.
I have been very happy with the ease of getting the quote, consultants knowledge, prompt service and installation. The guys who came to install the system worked diligently through out the day to get the units installed on the day and left the site very clean. Show additional informationThey are a great, professional company that I will recommend to everybody!
Man who came to me for the quote was a professional, honest and punctual worker!Guys came to my house on the time, did a good job for the reasonable time (no too much talk, smoking or talking on the mobile!)
Customer service was excellent, professional, friendly and the girl helped me lot! Show additional information
Professional excellence
Terrific to deal with from start to end. Professional, informed, helpful. Installers we on time and did a very good job. Show additional informationHighly Recommended
Right from the start I was happy to go with Essential Solar. The rep was extremely professional, helpful and truthful. The cost was also a lot less than other quotes I had received for less quality products. I had done my homework. The installers were prompt, clean, respectful of my property and very professional. The girls in the office were also extremely helpful with my constant questions and ready to assist with every call. I have no complaints at all and highly recommend essential solar to everyone. Show additional informationExcellent throughout the whole process
Sales and quoting:Essential Solar was the only company offering to come to my house to assess, then provide an actual quote based on the assessment. The initial appointment was booked in and the representative was on time and walked us through the process of installing solar. The rep also discussed options but kept it simple.
Installation:
Prompt, tidy, polite and professional. Did a wonderful job installing. installers kept us informed throughout the installation process (was not expected) but every question was answered.
Customer Service:
Excellent from day one. Seamless for all processes and the communication was excellent throughout. All connection processes were conducted by Essential Solar, which helped alleviate any frustrations of dealing direct with energy retailers.
Overall, very happy with the whole process from step one to the end. Would thoroughly recommend Essential Solar and have done so to a few friends thus far already.
Thank you Essential for making the process simple. Show additional information
Excellent service and obliging staff
Essential Solar were very efficient right from the initial contact, quoting and installation, thru to the documentation and communications with electrical provider and Solar Victoria following installation. We would certainly recommend Essential Solar. Show additional informationVery pleased
I went through a few sales/quoting processes and out of all of them, Essential was the only one who immediately came onsite to inspect, advise and quote. I had done quite a bit of research through this site and all the recommendations that came through from them in regards to the choice of brands and system configuration was pretty much exactly what I was expecting.The installation went off without a hitch, with the install team turning up on time and getting the job done quite quickly in pretty rough weather conditions. The system passed formal inspection quite quickly and easily.
Lastly the communication and support from their head office I have had through the process has been really great - no question (big or small) was ever a bother and I was kept informed all the way through.
Overall very pleased. Show additional information
Above expectations when it works. Well below in terms of the reliability of the Fronius unit which was sold in as best in market. The unit overheats and fails in moderate weather and has required maintenance several times. Service has been slow despite repeated requests. Installer says that Fronius will not replace the unit. Best they have come up with is placing a shade over the system (despite overheating even when in the shade). One more overheat and I will pursue through Consumer Affairs Victoria
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We chose Essential because they came out to visit our home. Other installers just looked at our home online. Our roof has a Fire fighting sprinkler system and several sky lights. We felt confident with a company that invested time with us.
We have 2 phase power and require 2 inverters. Since installation they have switched off due to too high voltage ( Fronius error 102) and we have not been able to appreciate our new solar system. Very frustrating. Essential Solar are following up with Ausnet. We have been told Ausnet are slow and may not attend to this matter for 3 - 4 weeks. It’s like buying a new car and not being allowed to drive it!
The installers were great - friendly, efficient and tidy. Show additional information
We have 2 phase power and require 2 inverters. Since installation they have switched off due to too high voltage ( Fronius error 102) and we have not been able to appreciate our new solar system. Very frustrating. Essential Solar are following up with Ausnet. We have been told Ausnet are slow and may not attend to this matter for 3 - 4 weeks. It’s like buying a new car and not being allowed to drive it!
The installers were great - friendly, efficient and tidy. Show additional information
Pleasure to work with
After getting the three quotes which Solarquotes organised, I reviewed them comparing apples with apples and chose to go with Essential Solar, even though they were not the cheapest I went with them mostly because of their relationship with Fronius through their Fronius Service partnership, Ray was polite knowledgeable and to the point.I was guided through the whole process very comprehensively and was very pleasantly surprised by the installation time, I was supposed to get the panels in 3-4 weeks time and instead I got them within a WEEK!! The actual installation went smoothly, the guys came around 7:30am and finished around 3:00pm cleaned all rubbish from the site and worked with me amending the panel layout as I suggested a way to fit all panels on one slope which they did. Everything looks like its where its supposed to be and time will tell if the installation is as good as it looks, but so far so good.
Administration wise the ladies at the office are very polite and responded promptly to all my queries, they even followed up to see if I got my Victorian rebate, which I haven't received yet but this is not Essentials fault but the Victorians Government as they have suddenly closed the rebate portal and put all applications on hold until July?
Overall great customer experience so far and I hope the hardware is as good and delivers for years to come. Show additional information
Thanks to Solar Quotes, the info and connections made the process a lot easier to navigate.
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They were so helpful, I am very low tech person and this was not an issue for them, they were versatile and altered layout on day as measurements allowed more panels would fit on one section to reduce access points to roof required.
Couldn't have asked for better service. Show additional information
Couldn't have asked for better service. Show additional information
Essential Solar has done an great job in several crucial aspects:
1. Panel Layout Design: which allows us to capture the sunlight on the afternoon.
2. High-quality Products: were advised to us (we chose SunPower panels & Fronius for our house).
3. Installation Appointment: was informed promptly and done ontime as scheduled
4. Rebate Process: was properly managed and sent to us in advanced with valuable advices to apply for the Rebate Application.
5. After-sale service (after the payment was made): is excellent and the customer service team (especially Hayley Mitchell) have always been there whenever we need for technical questions (related to the online Solar Web) or rebate enquiry.
We highly recommend this service for your consideration. Show additional information
1. Panel Layout Design: which allows us to capture the sunlight on the afternoon.
2. High-quality Products: were advised to us (we chose SunPower panels & Fronius for our house).
3. Installation Appointment: was informed promptly and done ontime as scheduled
4. Rebate Process: was properly managed and sent to us in advanced with valuable advices to apply for the Rebate Application.
5. After-sale service (after the payment was made): is excellent and the customer service team (especially Hayley Mitchell) have always been there whenever we need for technical questions (related to the online Solar Web) or rebate enquiry.
We highly recommend this service for your consideration. Show additional information
