Essential Solar Reviews
4.5
Leave a review Based on 527 ratings Aus Ranking
- 5 star 158
- 4 star 329
- 3 star 39
- 2 star 0
- 1 star 1
Average Customer Review
- Value 4.25
- System Quality 4.53
- Customer Service 4.64
- Installation 4.71
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Essential solar is a family owned renewable energy company established in 2012.
We are a high-quality retailer, designer and installer of both residential and commercial solar PV rooftop generators.
Our success lies in our devotion to quality of products and our enthusiastic staff dedicated to 100% customer satisfaction. We are committed to providing the right solution to each and everyone of our customers while focusing on Performance, Quality and Reliability.
At Essential Solar we regard every company and residential customer an important part of our business. We pride ourselves in providing exception advice, support and service from our first consultation to years after installation.
As well as the environmental benefits of solar power, we understand that an important driver to install solar is to save money. Our qualified CEC design team will ensure the best panel layout for your premises based on a number of factors, including shading, roof availability and electrical parameters to maximise efficiency of your system and providing the best financial return.
Of course, purchasing a solar PV is a long-term commitment so the reliability of the components of the entire system is critically important and for that reason Essential Solar’s CEC accredited installers will only install Tier 1 products. We are accredited direct service partners with Fronius Australia and believe our business relationships is an important aspect of our company to be able to supply our customers with the latest and most efficient products on the market and continue to provide our customers with the best support possible.
Don’t waste sunlight – make the sunshine work for you.
Essential Solar Solar Reviews
Seamless from start to finish
From my first phone call to coming on line Essential Solar were great.They were the only company to send someone out to look at the job, gave me a quote and plan on the spot the person had all the answers to all my questions.
I was able to choose the date for the install and the electricians were on the door step right on time, I was able to get the inverter where I wanted it .
The install was done with a minimum of fuss and cleaned up after the job the workers were polite and courteous and explained how the system worked.
It took no time at all to get the system inspected and the paper was submitted the same day and I was contacted by my supply company within two days.
This is one company I would recommend and have already done to a couple on friends already. Show additional information
Good company
The sales meeting was at the property and the explanation was thorough and informative ( even if the sales guy confused kWh with kW). I ended up ordering three systems for my children and and am attempting to arrange a system installation on my slate roof at the moment. Their assistance with the Victorian govt rebate was invaluable. Show additional information
Yes. The panels were installed on Monday this week.
We used Essential Solar, who have numerous positive reviews on your site.
I can’t recall whether they contacted us (or vice versa) in first instance.
Your site and information have been most useful and informative.
Next steps for us are to choose our retailer/supplier (presently Origin). Do you provide any advice in this.
Given that we have 11 north and 7 west-facing panels, should we seek (what I am told) is a late-afternoon premium/bias feed-in tariff.
Regards
Tom Show additional information
We used Essential Solar, who have numerous positive reviews on your site.
I can’t recall whether they contacted us (or vice versa) in first instance.
Your site and information have been most useful and informative.
Next steps for us are to choose our retailer/supplier (presently Origin). Do you provide any advice in this.
Given that we have 11 north and 7 west-facing panels, should we seek (what I am told) is a late-afternoon premium/bias feed-in tariff.
Regards
Tom Show additional information
Extremely helpful
Essential Solar were extremely good and recommended the best unit to suit my situation. The girls in the office kept me up to date on the application process and once approved the installation was quick and without any problems. Show additional informationExcellent customer service, excellent sales advisor and (so far) competent installation. Very happy!!
From go to whoa the company was polite, all staff were courteous including the installers, sales advisor was knowledgable and answered all my questions and installation occurred as promised before Christmas! Just waiting for certification and connection to the grid. Show additional informationFantastic Solar Installation!!
Dealing with Essential Solar was a great experience. The salesmen Paul was very informative and gave us a very accurate estimation of the power we would generate with our new solar panels. I found their quote to be competitive and was keen to use a company that didn't outsource the installation of the actual solar panels system to a third party. Throughout the process I dealt with Jessica who was very helpful with organising the solar rebate & providing information about the installation date. The quality of Essential Solar's workmanship is excellent and the installation team work worked overtime to get the job completed. Show additional information
Went through Essential Solar myself after looking at reviews of company on SolarQuotes website. Green Sky offered a good system, although the most expensive (with microinverters), while Traeger Solar was offering a full Solaredge branded system - panels and inverter. Was unsure about the quality of solaredge's panels, could find very little information online about them. Ended up going for Fronius inverter with Suntech panels, and Tigo optimisers on the panels that will be affected by shading.
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Be sure to check the System Design document for over-shadowing. In my case the planned layout of solar panels had 5 panels where they would be shaded by next doors trees.
Also insist that your Inverter is in the shade.
Using Solar Quotes selection diagrams I selected Panels and invertor for quality not price. I could have had a much cheaper system if I selected cheaper components.
Following Solar Quotes advise I got 6.6kW of panels, Ausnet limit the inverter to 5kW export. I can export 3.6kW on an overcast day, more on a clouldless day Show additional information
Also insist that your Inverter is in the shade.
Using Solar Quotes selection diagrams I selected Panels and invertor for quality not price. I could have had a much cheaper system if I selected cheaper components.
Following Solar Quotes advise I got 6.6kW of panels, Ausnet limit the inverter to 5kW export. I can export 3.6kW on an overcast day, more on a clouldless day Show additional information
It has gone fantastically well, surprisingly smoother and quicker than I had suspected particularly this last part - installation was on Thursday pre-Easter, inspection occured Tuesday after Easter and it was all turned on following the inspection. Essential Solar has received the certificate of electrical safety and now having paid the balance, I expect to get all my paper work shortly, so that I can follow up the Vic State Govt rebate.
I am fantastically happy with the service, advice and support from the team at SolarQuotes and the quality of the 3 companies that submitted quotes. The process has been highly educational and we are very happy with the outcome. Show additional information
I am fantastically happy with the service, advice and support from the team at SolarQuotes and the quality of the 3 companies that submitted quotes. The process has been highly educational and we are very happy with the outcome. Show additional information
Great service from Essential Solar. Made the process of buying solar easy.
Good sales process, great customer service along the way, installation yet to occur. Show additional informationExcellent work
Good experience. Essential Solar helped us every step of the way from providing help with login into Solar Victoria to register a placing for solar rebate to reorganising the trades to come out on the weekend due to them unable to come out on the actual scheduled day. Show additional informationProfessional Installers!
Essential Solar were easy to work with, had top support and were able to answer any concerns and questions I had during installation. Show additional informationExcellent installer and a job well done
Essential Solar came highly recommended by a previous customer and, after having decided to use them for my install, I can fully agree and second the recommendation. From sales through to installation to support the whole process has been painless. The options for different systems were clearly explained without any pressure, the installation was fast and done with minimal disruption and the ongoing support has been excellent. Show additional informationVery professional attitude - made every thing about installation go smoothly.
All steps were handled very professionally. Quotes were adjusted to meet our suggested changes. Installation took place on day arranged and was carried out quickly & efficiently. Installer arranged to purchase box which matched our existing circuit breaker box - at no additional cost to us. Grid connection was carried out without problems. Show additional informationGood job
Essential Solar gave professional service from the quote through the installation and with some fine tuning after the installation. Still sorting out some minor grid issues because the grid voltage is too high or house to pole connection to small. Essential Solar is remaining engaged in this process even though the system has been paid in full. They were helpful in navigating the solar rebates process and ensured that the quote was submitted to Solar Vic in plenty of time to apply for the next rebate round. Show additional informationEssential Solar - Essential Opportunity
The team at Essential Solar went over and beyond to guide us through the process and the installation team who arrived were efficient, professional and cleaned up! A big thanks to Hayley who answered all our questions promptly and was terrific to deal with. The quote was perfect, and they are Melbourne based with their own employees to do all the work, not sub-contractors. I felt for our neighbours who had another company and they had taken 3 days to install them! Essential Solar is a must. Show additional informationVery professional and proactive
The whole process was very professional from start to finish. Well explained site visit, good communication throughout the various stages and great installation. Excellent customer service and they organized all the paperwork for grid connection. They even helped with the Vic Solar rebate. I have recommended Essential Solar to a good friend of mine and he is getting a system installed in January. Show additional informationFantastic experience from start to finish
Best reviewed installer in Victoria. What can go wrong, right? Well, that's right! It was such a great experience from start to finish, from salesperson Vipul explaining the process and cost to have it installed and to the installers that came to install the system. They were friendly, efficient, fast, spoke perfect English and left the place without a mess. After-sales person Hayley was efficient to follow up on inspection and wifi setup to ensure everything is running smoothly. It's such a painless and amazing experience that made this purchase a positive one. Can't fault them at all. Highly recommended. Show additional informationGreat customer service and quality. Wouldn't hesitate to recommend.
Was put onto Essential Solar by a friend but did my due diligence anyway. Made several requests of them prior to signing and they obliged promptly. Quick and easy set up and install was done with care. They accidentally lost power to one of my circuits and I didn't realise until the follow day however they came out to site and fixed the problem as a priority. Took quite a while for them to send the instruction pack out and when it was delivered the content wasn't up to scratch - very short on detail. Other than that, great customer service and quality. Wouldn't hesitate to recommend. Show additional informationSolar Essential were brilliant from start to finish
The whole process from start to finish was completed in a highly professional manner, from the office staff to the installers nothing was ever to much trouble for them. Solar Essentials have been one of the most professional companies I have dealt with. Would highly recommend them. Show additional informationCan't Fault!!
Essential Solar are a fantastic company!From sales, and the office team to the install guys - everyone is so helpful, friendly and willing to go out of their way to help you.
Even after sales care has been wonderful - helping us set-up and teaching us how to use the Fronius app to monitor plus any other random questions I come up with.
Highly recommend for all your solar needs - A+++ Show additional information
Perfect installer
From start to finish all bases covered very happy with product and workmanship would highly recommend Show additional informationProfessional solar providers
From the quoting process to aftersales questions all facets were handled in a extremely professional manner.The installation team are essential solar employees and are very obliging. The information supplied as to what, when and where the applications and government red tape should be handled was perfect. Just read and do as required and you will have the solar system of your choice and little stress.
Pricing and product availability are top of the tree. You pay for quality so do your homework. Ask for cheap and be prepared to pay more eventually. How do you feel when asked to discount your services. They are very nice (fun) people to deal with. Show additional information
Solar as smooth as silk
We wanted to install a solar system for a number of years but didn't know how we would sort the "cowboys" from the "professionals". We heard a Company advertising on the radio so requested a quote from them and they seemed very good and gave me a level of confidence. A friend was going through the same exercise and suggested Essential Solar so we requested a quote from them also and per Kw they were similarly priced.However, the sales and quoting process, communication, customer service and follow up has been absolutely fautless right through the post install grid connection Show additional information
Seamless from start to finish.
I couldn't fault the team at Essential Solar. From the initial in home consultation through to the installation and commissioning of our system it was flawless. Everyone there should be commended on their professionalism, politeness and helpfulness throughout the whole process. Great work everyone! Show additional informationFantastic installer. Reliable and good value
Essential solar gave us the best rate with the best possible product. Communication was fantastic from start to installation. Show additional informationFantastic installers, made everything easy
Essential Solar were great to deal with! We got quotes from 4 different companies, and only two of them actually came to my home to inspect, discuss and give me a quote. In al honesty, Essential Solar were not the cheapest of the quotes, but I went with them really due to a gut feeling and the friendliness of the staff. In addition, they provided great material. Ended up with a 6.6 kw system, consisting of a Fronius inverter, Fronius smart meter and 21 Longi Solar panels. Tam and Jessica were always prompt in replying to my questions and the installers did a great job on the day. So far, no problems encountered :) Would use them in a heart beat. Show additional information
Ask me again after the panels have been installed, or maybe wait until this time next year.
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Fantastic Installers, who provide the full package
Out of several installers, Essential Solar was the only one who actually came to my house to provide a quote. This was a contributing factor in my decision to go with them, including the fact that they used their own installers, did almost all of the work and follow up, and were reasonably priced. All in all, I felt they provided the most comprehensive package, and made the entire process painless.From start to finish, they did an excellent job. Ray who provided the quote was fantastic, informative and patient with all my queries, the installers were terrific, very professional, polite and cleaned up after themselves, and Jessica and the other girls in the office were always polite and helpful. I thoroughly recommend them to anyone looking to install solar. Show additional information
Thorough, competent, good value
Thoroughly professional from start to finish. All commitments made were delivered on time. System tailored to our needs. Installers terrific. After sales queries more than adequately responded to. Show additional informationGreat install. Great Customer Service
Essential solar certainly weren't the cheapest quote, but I went with them because I had a tricky 2 storey install and wanted confidence that the system would be installed to last, rather than installed to work for 3 years. My solar consultant Ray was knowledgeable, eager but not pushy.The Victorian rebate scheme is one big hurdle, but the customer service at Essential Solar guided me through the process in real time to ensure I was one of the lucky few to secure a place within the 1 hour rebate window.
The installation team arrived on time, were polite and diligent - even when they needed to come back to complete the install on a different day. I understand the team are employees as well, rather than contractors - and that was another core reason for choosing Essential Solar.
The only downside was that the install price was on the high side - but as the adage goes; a product's quality will long outlast the initial sting of its price. Show additional information
Great installation job by the Essential Solar team. Good quality workmanship and product.
The sales and quoting process was very educational and accurately informative on what type of system would work for my energy use and property size.The installation was very punctual, tidy and polite.
Customer service was very good, and helpful in organizing grid connection and app setup for my personal monitoring of the solar system. Show additional information
Easy process, dedicated customer service team, best system
The process was easy and automated after the first meeting, with the sales rep still able to answer my calls/questions.Dedicated installers (not contractors) did a good job and we helpful and friendly
Still in the process of connecting to the grib but they're handling the process for us. Show additional information
Top Notch Installer
From the first phone contact through to completion, this team was professional, friendly and informative. Every person involved in the process were highly efficient and performed their job to the utmost. Cannot recommend them highly enough. Show additional informationSupplier did what they said they would do, when they said they would do it. Offered extra services to rationalise property power supply. Value for money unknown, but happy with the result
Sales quoting: Informed and helpful, but not assertive. Two n site visits prior to final quoteInstallation: Punctual, tidy, friendly and very professionally executed
Customer Service: Organised grid connection and retailer plan as soon as installed Show additional information
Not the cheapest, but excellent quality
We sought 3 quotes starting in June. Essential Solar were the only ones who quoted in person. The quoting and installation were straightforward- tradespeople attended at the nominated time, completed the work as planned, and left no mess. We had some discussion about location of panels beforehand and found their replies prompt and helpful. We received all the necessary paperwork with no hassles for us.We had a cheaper quote but ultimately went with this provider as they instilled the most confidence in us that the job would be done right. So far (about 2 weeks post install) that appears to be correct. I feel we got a premium product with good service. Would recommend. Show additional information
I found them to be very easy to deal with, right from the quote, to the office girls, to the installers, I would certainly use them again
Absolutely wonderful.They where on time, clean and very respectful
Absolutely wonderful Show additional information
Helpful & knowledgeable. Thanks Ray!
Salesperson was very knowledgeable & helpful. Office staff were very cluey about the VicSolar rebate. Installed on time. System good so far. Great experience. Show additional informationFantastic Installer
Selected this company from previous users reviews.Excellent information provided by sales representative.
Installation straight forward. Staff pleasant and punctual.
Customer service is excellent. Very polite, helpful and pleasant staff.
Everything from start to finish was organised by Essential Solar. Kept us well informed of the process and everything ran very smoothly. Show additional information
Trouble-free installation
During the sales/quoting process all our questions got answered. The installation was carried-out as planned and the crew cleaned-up afterwards, leaving no mess behind. And the office was helpful in getting us connected to the internet and obtain real-time figures for solar energy generated.Also, our property got selected for safety inspection and there were no issues. Show additional information
Very professional installers. Excellent work and customer service .
Good explanation of solar, excellent workmamship, good customer service and follow up. Show additional informationQUALITY SERVICE, GREAT PRODUCT AND OVERALL THE BEST COMPANY TO DEAL WITH
From start to finish the whole deal was seamless, the onsite quoting and explanation of the product, the ontime installation and high standard of the installers and last but not least the office staff with their friendly no problems attitude of answering of our many questions. Thankyou Show additional informationA1 Customer Service
From start to finish Essential Solar were amazing. The Customer Service team deserves a pat on the back. I had many issues with the Vic Solar rebate but Essential Solar helped me thru the whole awkward process until we got the final result. I can't say enough good things about this team and the installation. The actual installation day was just as amazing, no hiccups and ran completely on time and just a great job. Thank you Essential Solar :) Show additional informationExcellent
Ray from Essential Solar attended to inspect site for positioning of panels and inverter,he was very helpful with technical data.I decided on Sunpower panels (8.125kw) and Fronius inverter (8.2kw).Installers were great,they informed me of a wiring problem in the switchboard which has now been fixed.The system has now been working for 10 months and has performed above expectations and the most pleasing thing - no power bills.Thanks to everyone at Essential Solar Show additional informationGreat service
We have been very satisfied with the whole process to date. Essential solar provided a good service right through from the quote process, to assistance with the government rebate/loan process, to the installation team and to sales support. The team who installed the system were punctual, approachable, polite and friendly and the sales team were fantastic.So far we have had no problems with the system and have it all up and running including a quick connection with the energy retailer so that we are getting money back from power not used at home. Show additional information
Essential Solar 10/10
I was originally going with another well known local Solar Company, but decided to get some other quotes to compare.I looked up SolarQuotes and asked for 2 quotes - and Essential Solar was the only one to contact me.
ES send out their Reps to check on your site before giving you a quote ... which suited me as I was concerned about shading from next doors 2-story House and Tall trees causing shading issues. The original Solar Company did not send out anyone to address my shading concerns.
This, plus ES quoted a price that wasn't much more than the original Company, but had 10 better quality Sunpower P19 320W panels compared to the other's Q-cell 305W panels that didn't have similar shading technology.
I was having difficulty with my SolarVic application and had missed out on the August and September application quota but somehow ES was able to enable me to continue the process that had been blocked due to limited quotas being filled. I asked ES if I could get their assistance with filling out the application form which they happily obliged. My application was accepted shortly afterwards and Essential sorted out all the rest of the paperwork leading up to and including Installation which was done by a 3 Man team. They were Professional, friendly, hard working and efficient. Very happy with the Installation which took just over 7 hours to complete.
The 3.2kW Enphase with 10x Sunpower P19 using the excellent MyEnlighten monitoring is performing much better than expected and can't wait
for Powercor to connect the FIT so that I can start taking advantage.
Thanks heaps to the wonderful staff at Essential Solar. Highly recommended. Show additional information
Excellent installer
Straight forward quotes, excellent service, seamless installation and no pressure throughout the process. Show additional informationFantastic Installer
From day one of the quoting to the installation of the solar system I have been kept informed of the progress and assisted by the staff with all aspects of this project. The installation went smoothly and the guys were friendly and explained the process and cleaned up any mess.I could not be happier with the result and would recommend this company to anyone requiring solar installation. Customer service was excellent. Thanks to Jessica and all concerned. Show additional information
