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Absolute Energy Solutions Pty Ltd Reviews

Based on 146 reviews

  • 5 star 33
  • 4 star 105
  • 3 star 6
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.31
  • System Quality
    4.52
  • Customer Service
    4.54
  • Installation
    4.63

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About Absolute Energy Solutions Pty Ltd, Solar Installers

Absolute Energy Solutions Pty Ltd is a Solar Power Installation company based in Milton QLD. Here are their reviews as submitted by visitors to SolarQuotes

Absolute Energy Solutions Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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While not the cheapest quote we got, Absolute Energy Solutions did have the best pre-sales team. Compared to some other companies we talked to, the sales person from AES was knowledgable, answered all our questions competently and clearly, and did not pressure us in to making a decision. The looked at the house and provided good suggestions on installation sites and system sizes. Clearly their sales staff are well trained and know the systems and installations they sell in great detail.

Once we signed on, we did have a few minor hiccups in communications but these were quickly resolved and the installation was scheduled. One down note was the installation date being a month after we agreed to proceed. To be fair, we were offered to have an earlier date using subcontractors, however we felt more confident waiting for the in-house team.

On the installation day, the installers were quick, professional, and had everything done well within the promised installation time. Everything installed has been placed with care and attention and is very neat and tidy.

Since installation the system has worked without problems and we've had any further questions we've had promptly answered.
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The overall process went very smoothly from the first meeting right through to installation. Dave from Absolute has a clear passion for solar and for getting the right setup to suit the situation. The system is working to specification and checking the production and consumption using the Fronius solar web is very addictive! Thanks to Finn for providing such a great service on solarquotes.com.au. Show additional information
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Very impressed with Absolute Energy, they were very knowledgeable, clear with the options available and not pushy at all. They also liaised with a roof repairer for the roof renovation required prior to panel installation. Their installers were very professional. Would definitely recommend Absolute Energy. Show additional information
Knowledgeable sales consultant, great value Winacio/Fronious system, good service and quality installation with 15 year warranty. Show additional information
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Our solar system will be installed 24/4/2018,i would like to thank you very much for your time Finn Show additional information
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All the quotes sourced through Solarquotes were good. We found that the system recommended by Absolute Energy Solutions was the most suited to our needs and budget. Installation was seamless and the installers arranged to come a week early due to a change in their schedule which worked in our favour. Show additional information
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Absolute energy at Burleigh Heads were truly fantastic. Great prices, fantastic sales experience. The installers were fantastic, respectful, and not time wasters. Everything was very professional, and not once was there an issue with communication. Definatley recommend this company. 10/10 Show additional information
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Finn, your help in getting quotes from 2 very good companies was very helpful - thank you.
Absolute Energy Solutions was great to deal with and the installation effort was outstanding.
The system offered was pretty much the latest on the Australian market and it has been working fine from day one.
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After receiving quotes from 3 suppliers we decided on Absolute Energy Solutions.
The before sales services was exceptional - David took a lot of time to explain and answer any questions and clarify aspects of energy usage, component attributes and different configurations which gave us confidence in our choice of an appropriate solution.
We settled for a Fronius 8.2 Primo Single phase Inverter; 30 Sunpower panels and Fronius smart meter
We also requested quotes for installation of air conditioning which was competitive and this is reflective in the overall cost.
We cannot comment on full install as we are awaiting delivery of solar panels, however racks have been installed, air conditioning installed and upgrade of switchboard undertaken.
We have been very impressed with workmanship completed so far, the install team are very professional, neat and tidy and very polite.
We look forward to the completion of our install and monitoring our electricity usage.
We would recommend Absolute Energy Solutions in terms of our experience so far.
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Good communication throughout the whole process from quote to post installation. Only had the system installed this week. Happy so far we will have to see how the switchover goes and see how our system performers.

Neat and tidy installation and the installation crew were professional and accommodating. They worked hard throughout the day and also discussed what could be done to maximise the solar arrays, having looked at the roof space available.

Overall a great experience at this stage. A pleasure to do business with and I will certainly recommend to friends.
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We are beyond happy with the service quality and efficiency of this system and the team at absolute energy solutions. The system works perfectly and has reduced our power bills by $400 a quarter. If I have any questions or problems the team are on it straight away. Very professional from start to finish and beyond. Do your self a favour do your home work and read the reviews of every provider. Peoples feedback really helps.
Thank you AES.
WE lOVE OUR SOLAR.
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Loving the Fronius Solarweb monitoring system, but would have liked to have more direct control over when it switches my hot water system on each morning, as it comes on too early for the solar to have reached sufficient production. Show additional information
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It was a pleasure doing business with this company. The professionalism and friendly attitude of the staff from start to finish was the deciding factor in our choosing and now recommending them to others. A special thank you to the installation crew. Show additional information
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They also provided a quote for ducted air conditioning which we went ahead with as well. Great service from sales rep & office team thus far (still haven’t had either product installed). The price we have indicated below ($10-15k) is for both air con & solar. Show additional information
David from Absolute spent a long time with me understanding my energy habits and needs to really show he was listening to what I required. His time and attitude was the major factor in choosing Absolute, he was more than willing to cover options and explain the small stuff well. The app Absolute offer was also a big draw card. Show additional information
Installation went very smooth, though had to change the set up as could not fit 6 panels west facing roof side (would not have been able to access gutters).
Solar PV system: Winaico WST-285P6 PERC (BLACK) panels and Fronuis Primo inverter (with extended warranty), smart meter etc.
Very tidy installation with inverter placed directly above power box in the shade. System running fine. The Fronius software interface could be a little less 'clunky' but overall fine.
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A Lot of confusion about A grade panels etc. would not know one inverter from another. Even info from Internet does not really help. Led in right direction by this company. Show additional information
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The "Not applicable" option for Quality of System is that it isn't operational yet.
We are waiting for a new meter to be installed.
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I did bring two more sales for Absolute energy but when I asked for a better deal on my solar (which I thought wouldn’t be too much to ask) there wasn’t much discount. Show additional information
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I haven't had it installed yet, problems with supply. Show additional information
Thank you for your prompt help in making decision to go solar.
Two of the three companies recommended by you visited my home, however, it took a long time to happen.
Both reps were quite polite, professional and took time to discuss all aspects of the installation.
What I did not like was the fact that the reps did not know when the installation would take place. (Indicating 2 to 3 weeks).
Only after I paid the deposit (09 September), I was told that the earliest date was "penciled" for the 30th of November.
The reason for the delay was given as the shortage of the solar panels.
Surely, the rep would have known that.
I agreed to have the system installed on the 30th of November.
Now I fear that, if anything goes wrong after the installation, the company may not respond promptly to rectify the fault since they told me that they are fully booked to the end of this year.
Shall keep my fingers crossed.
Kind regards,
Ben
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Installation yet to happen scheduled for 17th November. AESol quality of components was the same as others but included more, for a better price (cost barely above 6K, but most useful for a duplex house with 2 kitchens, laundries etc). The sales support is fantastic. I have recommended them forward. I also want to say how helpful your written material was, and how useful for informing the uninformed lay person. One of the organisations I would not recommend. They did their quote virtually and published inappropriate incentives to pay quickly, some of which were untrue. The other though was very competitive but slightly more expensive, but AESol was 'hungrier', more attentive with better follow up, and more inclusions which were the other installers 'extras' Show additional information
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Still awaiting installation due to unavailability of some component parts and installation then re organised to suit my time frame. Show additional information
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Took a few attempts to get a proper response to my request for a quote. My quote request was sent to Queensland office instead of NSW.

Salesman was great in answering all my questions, however the image they showed me of the panel layout before installation was incorrect as when the installer came he said that they would need to be installed in landscape because of screw lines. I didn't realize this would take up much less space. Had I known I might have asked for all panels to be put on west roof (instead of E/W split). This is not a huge issue since it is an oversized system. Their panel layout estimation should be better and perhaps should have a pre install inspection.

Salesman indicated that install would be 4 weeks from acceptance, in reality it was 8, and that was after prompting admin to start the process (I wasn't aware of the 2 application process) they hadn't started it until I called after emailing my acceptance.

The system seems to be working well.
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They were the best company in the selling of the product. Had all info sheets for products offered. Also gave extra options had the choice of 3 being cheap pannels and inverter to top of the line.

Took his time to explain how it all worked with solar in genral to the install.

But going on now 5 weeks after deposit paid and the company have not contacted me in regards to install. I have an estimated date from me contacting them.
In simple terms after sales service seems not to be good.

Supplier Reply

Hi Thomas,

Thank you for your review, I know it has been a lengthy timeframe for installation. As our email correspondence states we are awaiting the 285W Canadian Solar split cell panels to arrive in the country. Your installation is scheduled for the date advised & I will be in touch if we can move this forward any as I get updates from our supplier. Kind Regards
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I was happy with all 3 company's but went with Absolute Energy Solutions as the sales person provided the most info and the best system. Show additional information