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Absolute Energy Solutions Pty Ltd Reviews

Based on 119 reviews

  • 5 star 27
  • 4 star 86
  • 3 star 4
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.32
  • System Quality
    4.53
  • Customer Service
    4.53
  • Installation
    4.62

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About Absolute Energy Solutions Pty Ltd, Solar Installers

Absolute Energy Solutions Pty Ltd is a Solar Power Installation company based in Milton QLD. Here are their reviews as submitted by visitors to SolarQuotes

Absolute Energy Solutions Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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It was a pleasure doing business with this company. The professionalism and friendly attitude of the staff from start to finish was the deciding factor in our choosing and now recommending them to others. A special thank you to the installation crew. Show additional information
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They also provided a quote for ducted air conditioning which we went ahead with as well. Great service from sales rep & office team thus far (still haven’t had either product installed). The price we have indicated below ($10-15k) is for both air con & solar. Show additional information
David from Absolute spent a long time with me understanding my energy habits and needs to really show he was listening to what I required. His time and attitude was the major factor in choosing Absolute, he was more than willing to cover options and explain the small stuff well. The app Absolute offer was also a big draw card. Show additional information
Installation went very smooth, though had to change the set up as could not fit 6 panels west facing roof side (would not have been able to access gutters).
Solar PV system: Winaico WST-285P6 PERC (BLACK) panels and Fronuis Primo inverter (with extended warranty), smart meter etc.
Very tidy installation with inverter placed directly above power box in the shade. System running fine. The Fronius software interface could be a little less 'clunky' but overall fine.
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A Lot of confusion about A grade panels etc. would not know one inverter from another. Even info from Internet does not really help. Led in right direction by this company. Show additional information
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The "Not applicable" option for Quality of System is that it isn't operational yet.
We are waiting for a new meter to be installed.
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I did bring two more sales for Absolute energy but when I asked for a better deal on my solar (which I thought wouldn’t be too much to ask) there wasn’t much discount. Show additional information
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I haven't had it installed yet, problems with supply. Show additional information
Thank you for your prompt help in making decision to go solar.
Two of the three companies recommended by you visited my home, however, it took a long time to happen.
Both reps were quite polite, professional and took time to discuss all aspects of the installation.
What I did not like was the fact that the reps did not know when the installation would take place. (Indicating 2 to 3 weeks).
Only after I paid the deposit (09 September), I was told that the earliest date was "penciled" for the 30th of November.
The reason for the delay was given as the shortage of the solar panels.
Surely, the rep would have known that.
I agreed to have the system installed on the 30th of November.
Now I fear that, if anything goes wrong after the installation, the company may not respond promptly to rectify the fault since they told me that they are fully booked to the end of this year.
Shall keep my fingers crossed.
Kind regards,
Ben
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Installation yet to happen scheduled for 17th November. AESol quality of components was the same as others but included more, for a better price (cost barely above 6K, but most useful for a duplex house with 2 kitchens, laundries etc). The sales support is fantastic. I have recommended them forward. I also want to say how helpful your written material was, and how useful for informing the uninformed lay person. One of the organisations I would not recommend. They did their quote virtually and published inappropriate incentives to pay quickly, some of which were untrue. The other though was very competitive but slightly more expensive, but AESol was 'hungrier', more attentive with better follow up, and more inclusions which were the other installers 'extras' Show additional information
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Still awaiting installation due to unavailability of some component parts and installation then re organised to suit my time frame. Show additional information
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Took a few attempts to get a proper response to my request for a quote. My quote request was sent to Queensland office instead of NSW.

Salesman was great in answering all my questions, however the image they showed me of the panel layout before installation was incorrect as when the installer came he said that they would need to be installed in landscape because of screw lines. I didn't realize this would take up much less space. Had I known I might have asked for all panels to be put on west roof (instead of E/W split). This is not a huge issue since it is an oversized system. Their panel layout estimation should be better and perhaps should have a pre install inspection.

Salesman indicated that install would be 4 weeks from acceptance, in reality it was 8, and that was after prompting admin to start the process (I wasn't aware of the 2 application process) they hadn't started it until I called after emailing my acceptance.

The system seems to be working well.
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They were the best company in the selling of the product. Had all info sheets for products offered. Also gave extra options had the choice of 3 being cheap pannels and inverter to top of the line.

Took his time to explain how it all worked with solar in genral to the install.

But going on now 5 weeks after deposit paid and the company have not contacted me in regards to install. I have an estimated date from me contacting them.
In simple terms after sales service seems not to be good.

Supplier Reply

Hi Thomas,

Thank you for your review, I know it has been a lengthy timeframe for installation. As our email correspondence states we are awaiting the 285W Canadian Solar split cell panels to arrive in the country. Your installation is scheduled for the date advised & I will be in touch if we can move this forward any as I get updates from our supplier. Kind Regards
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I was happy with all 3 company's but went with Absolute Energy Solutions as the sales person provided the most info and the best system. Show additional information
Absolute Energy Solutions were perfect. The whole process was flawless, from initial contact to finalising our account. Would recommend Absolute Energy Solutions for all your solar needs. Show additional information
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Unfortunately due to administrative problems they were slow in getting their act together and I have had to wait for over a month before getting an installation date a further four weeks away but I am still happy and satisfied I went with Absolute Solar Solutions NSW.
I ended up buying a 6kW Fronius. 3 Phase Symo Inverter with 28 285 Watt REC Twin Peak Series 2 panels. Also a 3 Phase Net electrical meter and consumption meter. Installed for just under $10,000.
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Your website gave me a good understanding of the important issues and the three quotes were all based on Tier 1 panels and Frontius 5.00 kW inverter. Communication with AES was good and installation carried out professionally. The only outstanding issues are awaiting the reprogramming of meter by Energex to record exported energy and my daughter (on whose behalf I obtained and compared quotes) has decided to sell the STCs herself rather than have AES undertake this as is normal practice. This because the rebate calculation by AES seemed to understate the market price of STCs allowing them inappropriately to possibly profit from their sale. Show additional information
I knew nothing about solar until reading your information on solar quotes. I had a total of 5 quotes (3 from solar quotes and 2 independent quotes) and through this process I learnt a lot more about solar. The company I went with (Absolute Energy Solutions - recommend by Finn) were not the cheapest but the salesman, David was very helpful and explained their system and process of Installation thoroughly. They also worked in with a painting company I had to paint my roof prior to Installation. The Installation process was over two day with the installers working long hours the first day with an easy install the second day. All went well and the system in up and running. I love solar.
I thoroughly recommend Finn's web site, so helpful and informative.
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Installers turned up on time and worked on weekend to finish install. Show additional information
All the staff admin. and installers were informative ,quick to respond to questions.easy to contact. Show additional information
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Some of the above ratings may change when the system has been installed. Show additional information
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Absolute Energy Solutions were fantastic from the beginning. Their Salesman explained everything and looked at all our needs without asking and discussed our future energy plans. With all this taken into consideration, we discussed what would work best for us and decided on a plan. Their communication and assistance throughout the process has been great; we don't regret our choice in installer at all. Show additional information
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New install currently, however working well and the team have been friendly and quick to respond to any questions or concerns I have had. Show additional information
I interviewed 5 installers. All the respondents were very professional, straight forward, patient and responsive to my sometimes dumb questions. I used your interview questionnaire as a memory jogger and read every word on your site.
I received quotes from all the installers. They were all very competitive and at the end of the day my choice was based mainly on price. I ensured I got quotes for essentially the same equipment ( apples with apples ) which was upper middle quality. After that the choice was easy.
I was unfortunately caught right in the middle of a nasty plunge in the STC's. I negotiated a satisfactory damage control deal with Absolute Energy Solutions but would suggest to anyone signing up on a contract to fix ( or insure ) the STC to guarantee no change in the contract.
Otherwise the install was executed smoothly and professionally and my system is operating as expected.
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It was a pleasure to do business with Absolute Energy Solutions. David and Laura kept me well informed throughout the whole process. Then Dean and the installation team were very professional and neat. We have exactly the solar system that we were looking for. Show additional information
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Solar Quotes did give us access to Absolute in response to neighbour's experience. They gave us a great price and installation. Show additional information
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Peter from Absolute was very good. Rather than criticise other products that he did not necessarily supply he gave pro's and con's of the product. His explanations were at a layman's level he made Deb & I very comfortable with our eventual decision. The installers were very neat, tidy and polite. The finished product looks professional are the guys are a credit to their trade. They took longer with the install than was predicted so I felt a bit rushed when I was receiving the handover. Overall I am very happy with the Absolute experience and recommend them to anyone in the Hunter region. Show additional information
Professional & friendly from start to finish Show additional information
Your website was such an excellent starting point for this process. Without some credible, independent beginning point this process would have been more difficult and much less certain. We are very happy with all aspects of our foray into solar. We now have what we consider to be a very good system at a fair price. You were recommended to us by a friend - a satisfied customer. In turn we have already recommended your site to other friends. That's a reasonable testimony!!
Many thanks Finn.
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The Absolute Sales person was extremely knowledgable and answered all my questions professionally and with regard to my limited understanding of solar systems which is very comforting as it is a mine field out there of shonky solar companies. The installation was excellent and covered all my concerns. The product components they used was also of an excellent quality and from my research I know I got a great job that will last. However what impressed me the most was the great after sales service. I had a little problem with the software program some 12 months after install and to my relief they promptly had some one come out onsite and investigate the cause and had it fixed in a jiffy. You cant ask for more than that. I honestly recommend this company and their products. Show additional information