Accord Electrical Reviews
4.4
Leave a review Based on 106 ratings Aus Ranking
- 5 star 24
- 4 star 75
- 3 star 7
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.28
- System Quality 4.33
- Customer Service 4.54
- Installation 4.54
Timeline
Reviewer supplied photos:
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Accord Electrical are a family owned and operated business. Originally owned and operated by Mark Jones from 1990 to 2016. Then bought by Brett Spillane who has continued with the same passion and highest quality customer service. We are extremely focused on providing a premium service to the Sunshine Coast and working towards a greener environmentally friendly future. Accord have continued their focus on solar power and giving back to the community where-ever possible.
We supply only high quality PV solar panels and inverters from the world's top manufacturers. It’s not just about the panels and inverters. We are known for the quality of the installations done by our own team of experienced tradesmen. We use only high end isolating switches and top quality wiring and components to ensure your safety and make sure your solar system will give you decades of high performance. We offer finance and operate throughout the greater Sunshine Coast region.
Accord Electrical Solar Reviews
All good
Helpful service. Little damage made on ceiling on installation, but professional service after to get everything fixedWell done Show additional information
Great installation
Accord are a great company to deal with.They were on time, very professional in every way.
Great bunch of installers
I would recommend them to anyone looking at getting solar Show additional information
Professional supplier and installer
Quotes were well priced, installation was as promised on day and completed in the said time, customer service was very efficient Show additional informationAll round good experience
Bruce was a great sales person to deal with, very knowledgeable and easy to communicate with and was able and willing to answer all those 'silly' questions you have (as a new client). Zac the installer supervisor was friendly and very professional. He and his team arrived on time and respected my home while they were there. Kept me informed during the day as to what was happening and why things were being done the way they were. I was very happy to have Zac in charge of doing the work on my home and felt comfortable that the right things would get done. Naomi the office / accounts contact is very a very pleasant lady and very easy to communicate with - responds to emails very quickly. I haven't met the owner of the company as yet, although arrangements are being made for him to meet with me to set up the Fronius monitoring app. so I'm pleased to see they are being pro-active in this regard. Show additional informationGreat service, prompt ,efficient great price.
Rod the salesman was great,informative,prompt & easy to contact.Installation was a smooth process.
The guys were all very nice & left place tidy afterwards.
Still awaiting the grid connection but i feel this is more energex & not accord. Show additional information
Great customer service
Great customer service from the start to installation. Prompt personalised quote and adjusted quote when requested. Installation was quick and easy. Show additional informationGreat Installation
From start to finish, company was easy to deal with and in formation supplied was in more detail than some other companies. On their advice, as we were changing energy retailer, we delayed installation until meter was read to simplify connection to grid which we are still waiting on. However, we are receiving benefits of solar for day use until new meter is installed. Whole process went smoothly Show additional information
The information available on the Solar Quotes website and the follow up emails was invaluable to me in understanding what I needed, selecting the most suitable system, validating a supplier to work with and confidently placing an order. I went from zero knowledge of solar systems to being very well informed through reading all the information you make available and then continuing on with additional research.
Thank you for your assistance. Show additional information
Thank you for your assistance. Show additional information
This is the second system I have had from Accord in the past 3 years and I am impressed that the whole process is so seamless, all appointments were kept almost to the minute and the delivery and installation guys were first class, polite, neat and tidy and all this on a scorcher of a day in mid January.
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I went for Bruce and his team for a few reasons. He didn't offer me the cheapest setup, but he offered the best quality system for long-term return on investment. With the easy option to add a battery when the price drops (my long term plan is to be non-grid dependant for cost and to do what I can to reduce my carbon footprint). Also, Bruce made time to talk to me about my options and explained how it worked and he gave me the best advice on getting the best deal from a electricity retailer. Overall, communication was a key factor in feeling that the financial investment was a wise choice. I would recommend Accord Electrical to anyone within the Sunshine Coast region.
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Accord Electrical did great job at great price.
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The system is being installed on 20 February, 6.3 kw system and 5 kw inverter
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I opted for a 6.6 kW system with 24 solar panels. My quarterly bill has reduced by $250 which included a few weeks of power from the grid only. Accord were great to deal with and no up selling. In fact the opposite since I had raised the option of a 10 kW system to which they replied that the 6.6 kW would be ample even with my east/west (12 panels on each) roof installation. They reckoned that this system was the best bang for my bucks and I now totally agree. The guys arrived on time and finished when they said they would. Very slick and tidy workmanship. The only hiccup was with the live data from the 5 kW Sungrow inverter, which worked fine until Energex replaced the meter. Accord are aware of this and will attend to this today. I have been unavailable for them to have come any earlier so no fault of theirs. In discussion with them this is easily resolved. Would have no hesitation of recommending Accord.
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Your web page info made for some well informed decisions.
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Excellent communication and provision of service.
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I'm impressed with Brett and his team on their professionalism. They turn up promptly with six trucks and lots of guys working all over the house to install our solar panel. Even with so many people on site, they left my house near and tidy! I am very glad to go with Accord Electrical on the recommendation from my neighbour, Sarah.
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From the front office to the sales to the installation to the tech support Accord has been brilliant to deal with . Any concern or query I had or have they deal with it straight up which is exactly why I went with this locally owned and operated installer . You can’t go past them , highly recommended!!
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To be installed on 7 December
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We had confidence in the provider right from the start and we weren’t wrong. Everything went according to plan and our system was installed within a week. Now we are enjoying the benefits.
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Accord were very professional and installation was very and done without a problem. all very helpful when i had to get them back to educate me about the smart meter.
Highly recommend Accord. Show additional information
Highly recommend Accord. Show additional information
I have had a few delays but accord electrical have been very good along the way.
Thanks guys Show additional information
Thanks guys Show additional information
They all seemed equal to be honest....
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Accord have great customer service, but their first quotation sent by email did not arrive, so I thought they were not interested in the work. Some problem with their office. Once I received their quotation, service from then on was excellent. I was also very impressed with another, good quality systems and competitive prices
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We have shade issues and are very encouraged by the amount of energy generated in the first week by the specific shade panels controlled individually by a chip.
We were confident in making our decision following the information gained from the Solar Quotes web site and would have been happy to deal with any one of the three contractors recommended to us . Show additional information
We were confident in making our decision following the information gained from the Solar Quotes web site and would have been happy to deal with any one of the three contractors recommended to us . Show additional information
Communication was excellent and also explanation of the system and so forth.
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I didn't end up going for top of the range but chose a good quality system. (24x275W Phono panels + Fronius + Smart meter)
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From the moment Bruce picked up the phone for the initial contact and then the visit and quote the process was unbelievably easy and hassle free. Had quotes from other companies but the sales process was all pressure. Bruce and the team were amazing, relaxed and no pressure. The installation went ahead on time with no hassles. Energex have completed their part and now waiting for the new meter to be installed by AGL which is a process in frustration. I would highly recommend Accord Electrical for the installation of solar. Just had Simon out to configure the App and all done efficiently with no fuss. Awesome job guys thanks again.
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Overall a very easy process from initial contact and site visit through to quotation, follow up questions answered, quote acceptance and ultimately installation. All went very smoothly. The system seems to be up and running well after the new Energex meter was installed, but I am waiting for a return visit from Accord Electrical to have the Wifi setup so we can monitor system performance. Will keep you updated as on-going customer support was an important decision making criteria in choosing this company. More to follow...
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The Accord Electrical team were excellent.
From the start where they came and inspected the residence, told us what we needed and then gave us a firm date for installation.
The installation went without hiccup and they have submitted all forms to the electrical provider for the FIT.
At the time of writing we are still waiting advice from Energex that they have completed their work to enable the FIT to apply. Show additional information
From the start where they came and inspected the residence, told us what we needed and then gave us a firm date for installation.
The installation went without hiccup and they have submitted all forms to the electrical provider for the FIT.
At the time of writing we are still waiting advice from Energex that they have completed their work to enable the FIT to apply. Show additional information
I have the "Sungrow" (SG5KTL-D) inverter installed. I have noticed it runs very hot (no internal fan/cooling) and appears to be "derating" nearly all the time. I have been told by the installer that running hot is normal and the unit is derating as we are not using enough of the power being generated. I looked this morning at 7.00 am, and even though the unit was only producing around 400 watts it was still derating. If this is normal I will be very DISAPPOINTED as it means the electricity being generated is not being returned to the grid. I believe the inverter should be capable of handling this, and if not possibly a different inverter should be used.
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We are very pleased to report that our new solar power system is now installed and operating very well.
Other than our greatest appreciation to you for the exceptional guidance and follow-up service which you have provided, we would also now like to add the highest recommendation for our supplier/installer - Accord Electrical (Moffat Beach, Sunshine Coast, QLD).
The service and support provided by the Accord team has been prompt, courteous, efficient and professional, and we were especially impressed with their installation team (who worked tirelessly in 33*C heat on the big day).
Once again, your recommendations have been spot on, and we in turn wish to rate Accord Electrical as highly recommended (five stars, at least).
We look forward to many years of benefit from our new solar power system, and wish you the very best in your endeavours on behalf of those who follow in our footsteps (or mouse-clicks). Show additional information
Other than our greatest appreciation to you for the exceptional guidance and follow-up service which you have provided, we would also now like to add the highest recommendation for our supplier/installer - Accord Electrical (Moffat Beach, Sunshine Coast, QLD).
The service and support provided by the Accord team has been prompt, courteous, efficient and professional, and we were especially impressed with their installation team (who worked tirelessly in 33*C heat on the big day).
Once again, your recommendations have been spot on, and we in turn wish to rate Accord Electrical as highly recommended (five stars, at least).
We look forward to many years of benefit from our new solar power system, and wish you the very best in your endeavours on behalf of those who follow in our footsteps (or mouse-clicks). Show additional information
Too early to tell if the system is performing as suggested. Energex only installed the new meter two days ago. The team from Accord were punctual and the system installed on time as quoted.
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We were not at the installation as it is a rental property but they did send me photo,s of the finished product
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