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Accord Electrical Reviews

Based on 53 reviews

  • 5 star 8
  • 4 star 41
  • 3 star 4
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.21
  • System Quality
    4.27
  • Customer Service
    4.53
  • Installation
    4.44

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About Accord Electrical, Solar Installers

Accord Electrical are a family owned and operated business that has been providing a premium service to the Sunshine Coast for 24 years. We supply only high quality PV solar panels and inverters from the world's top manufacturers. It’s not just about the panels and inverters either. We are known for the quality of the installations done by our own team of experienced tradesmen. We use only German made isolating switches and top quality wiring and components to ensure your safety and make sure your solar system will give you decades of high performance. We offer interest free finance and operate throughout the greater Sunshine Coast region.

Accord Electrical Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Reason why Value for money is 4 is because I could have gone with a cheaper dodgy system from Eurosolar.
Reason why Quality of system is 4 is because I could have gone with an REC system, which is supposed to be top shelf quality, but was 50% more.
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System installed in Sep 2015.
Have been monitoring output since then and remarkable how close the performance is to the estimated performance accompanying the quotation.
System is 4kW and average daily output is about 17.7kWr (ie 4.8hr per day per 1000W)
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Value for money - i won't know until i get my electricity bill.
Quality of system - too early to tell.
Generally - The quotes and service offered was too close to call. And I really had to toss a coin.
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Accord provided the most info on quality & warranties & were the best aligned with Finn's template for comparing quotes Show additional information
The Accord Electrical team were excellent.
From the start where they came and inspected the residence, told us what we needed and then gave us a firm date for installation.
The installation went without hiccup and they have submitted all forms to the electrical provider for the FIT.
At the time of writing we are still waiting advice from Energex that they have completed their work to enable the FIT to apply.
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Accord Electrical displayed professionalism from start to finish. They have been in the game for over 25 years and employ their own installers unlike other companies who use contractors which was a real positive for me.

Although I am yet to receive a power bill since the installation the system seems to be performing well so far (this is my third house that I have installed solar).

I highly recommend them.
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I have the "Sungrow" (SG5KTL-D) inverter installed. I have noticed it runs very hot (no internal fan/cooling) and appears to be "derating" nearly all the time. I have been told by the installer that running hot is normal and the unit is derating as we are not using enough of the power being generated. I looked this morning at 7.00 am, and even though the unit was only producing around 400 watts it was still derating. If this is normal I will be very DISAPPOINTED as it means the electricity being generated is not being returned to the grid. I believe the inverter should be capable of handling this, and if not possibly a different inverter should be used. Show additional information
Accord Elsctrical were really good. They were prompt in responding to questions and followed through on their commitments and time frames. Show additional information
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We are very pleased to report that our new solar power system is now installed and operating very well.

Other than our greatest appreciation to you for the exceptional guidance and follow-up service which you have provided, we would also now like to add the highest recommendation for our supplier/installer - Accord Electrical (Moffat Beach, Sunshine Coast, QLD).

The service and support provided by the Accord team has been prompt, courteous, efficient and professional, and we were especially impressed with their installation team (who worked tirelessly in 33*C heat on the big day).

Once again, your recommendations have been spot on, and we in turn wish to rate Accord Electrical as highly recommended (five stars, at least).

We look forward to many years of benefit from our new solar power system, and wish you the very best in your endeavours on behalf of those who follow in our footsteps (or mouse-clicks).
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We went with Accord Electrical because we wanted to use a local company and support our community. We have had a 5.4 kw solar system installed.the reasons we went with Accord were as follows
* excellent on line reviews
* they had the best products for the best price.
* excellent information on the products
* they put in extra effort to make it look great (followed the roof line)
* the job was done on time
* they gave excellent service
Also they didn't put other company's down which other company's did without exception.
Thanks Accord you kept it real and we kept it local.
We look forward to using you again for our solar instal on our main house. See you in a couple of months:-)

Jeff and Carol
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It is worthwhile doing your own research as two companies had similar prices but different size panels. There's a lot of information to take onboard and compare, so I made a couple of calls to follow up on new knowledge and to make sure we understood what we were buying. We ended up with 20 panels instead of 23 due to individual panel strength. Both Accord and Solarwide had great salesmen whom we felt very comfortable with and good product knowledge. At the end of the day one company could do it earlier than the other, and they happened to also have the stronger panels which required fewer than the other company. I'm not sure this matters at all but seems convenient having fewer on the roof.

Overall quite happy although remember that you can't turn them on straight away, we had to wait the full 10 business days for Energex to do their thing, but now we're thrilled we've been able to use air-con every day without any cares for the cost.
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Very efficient installation. They helped me with my old system when they didn't need to. I was very happy with that. Show additional information
We decided on Accord because their panels had a 10 year warranty. The other companies only offered 5 year warranty. Show additional information
The installer took down our old system for no charge. The only downside is that they didn't have a Wifi module available for the inverter and we need to wait a month or so for that to be installed. Show additional information
All questions were answered promptly by phone or email, and what I particularly liked was that if the sales person was unsure of the technical detail I was asking, he said he would check and get back to me, which he did a short while later along with the technical information by email. I asked for better rated panels (20) for the same price as the initial quote and Accord obliged. The installation went almost as predicted and the variations were reasonable and justified. The finished product looks very good and appears to be functioning well according to the monitoring panel. The installers were very professional and explained everything they were doing and gave me clear instruction on how to monitor the system and manually shut it down and start it up (which normally happens automatically). Show additional information
The salesperson was delightful, not pushy or arrogant . The installation was painless and the working of the system was explained very well. As an established electrical company I felt comfortable dealing with them.
The system we put in seems to be going well - time will tell.
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After initially seeking quotes on a weekend, I was impressed to be contacted by 2 of the 3 suggested installers on the Monday. The 3rd installer only contacted me some time later, after I advised you. All 3 quoted similar prices, albeit on widely varying equipment. I decided to accept Accord because of their willingness to answer questions, consider and discuss equipment and installation options, conduct a second visit to discuss installation and they are a well-established local general electrical contractor. Since installation, they've been very responsive to queries to explain and clarify matters. It's only early days to evaluate the effectiveness of the system but the data seems pretty good so far. Show additional information
These guys were local, long experience and have a great reputation. The quote was the best, quality German Inverter and good panels. Installers overruled our initial thinking of splitting the panels to both sides of the roof peak...for good reasons. Nice to have a professional walk you through it. Very efficient and clean install with no dramas, even when I asked them to put the inverter inside the garage.
Highly recommend them.

That said, the other two companies, Halcol and Australia Enviro Projects were also excellent companies and would have had no problems with them either. Finn does a good job at vetting them out and his website with questions to ask (downloadable) is rather excellent.
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We were happy with how fast we were booked in for installation of our solar system with Accord electrical. We were also happy that when we asked them to throw an extra panel in, They did. Sorry it's taken so long with the review. We wanted to have our electricity bill before we reviewed, But we can always send in another one after. Show additional information
Easier and cheaper than expected - Accord were prompt, gave a lot of information and offer a good back up service. Show additional information
Went with the Chinese brand. Biggest inverter company in the world. 10 year warranty is hard to pass up. It's still winter but compared to my sma (at former address) its stacking up nicely. Show additional information
Apologies for the late response to your feedback form. A 3kw system was installed late last year and is operating well. I have had 3 power bills since installation and the dollar costs of the two most recent ones were considerably less than for the same periods last year, (the first bill was a combined grid/panels and included a charge from Energex for adjusting the meter so could not be compared). The three quotes were in the $3500/3600 range and I chose Accord because they were the closest to where I live and also the sales rep and his family are known to my daughter. I found the rep to be easy to talk to and there was no "hard sell". I visited their workshop and was shown the type of panels and the inverter I had chosen. The installer and his helper came when they said they would and the work was completed within 3 or 4 hours.
Thanks for your help and guidance. Bill, Caloundra.
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We decided to put in a 5kw system, but with only 16 panels. That way if needed we can put on the extra panels. We went with Accord because they are owned and operated by a group of electricians who would be the ones that come out if any problems. The other 2 companies were very helpful as well and am sure they would have been good as well, but we had to make a choice. Thank you for your help. It made our decision much easier. Show additional information
I had concerns about the placement of the Inverter. Accord arranged for their head electrician to talk this through with me before w committed to their quote. I felt their knowledge about the products and installation was very applied - not just salespeak. Show additional information
Really happy with the service. We had a strange roof shape so it was not the easiest for them to design a good system, but they did a great job. We are monitoring the power usage, and so far it is looking really good. Show additional information
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There seened to be a lack of communication between the salesman and installers. The salesman said to speak to the electrician about things, but the electrician went ahead with what he thought was right without explanation. Show additional information
They showed up when they said they would.
They did the job in the time they said it would take.
They charged the amount they quoted, no hidden extras.
I couldn't get the web interface to work. Their representative was sitting outside my house waiting for me on Friday afternoon at 4pm and got it all working.
Awesome Service.
Great Customer experience.
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i researched what equipment i wanted, i received quotes, both independently and through you, the knowledge i recieved through talking to all salesman, confirmed my choice of equipment was good . even though Accord Elect. werent the cheapest quote ($500 dearer than the cheapest), I know the company ,they are local, they have been operating for ever here in Caloundra, and i feel that $500 extra was like an insurance policy for me, i know if there is a problem it will be rectified quickly, honestly , and by quality tradesman. Show additional information
The salesman was fantastic. Very informative and helpful. Great service from an excellent local based company. Show additional information
Of the names you supplied Accord were the most professional. one of the other two was very poor in response so I guess they were not that interested. the other was good in response but the salesman was just that......and did not have the depth of knowledge to answer my questions as they arose. I went and found another supplier outside the names you supplied and they were very good ....... .it was a close call between them and Accord. Show additional information
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We chose this company because they had 25 years electrical/solar experience and were reasonably local (Sunshine Coast), also they were very prompt getting in touch with us, getting a quote and installing same. Show additional information
Sales Lady was very efficient, good follow up.Price was very good I dont know yet if it is effective as not long fitted....Peter symonds Show additional information
From the first contact with the sales person who visited to provide the quote right through to the installers the service was very professional. They were able to answer all my questions and provide full details of the systems they were offering. Their recommendations were based on fact and not just to get a sale. Show additional information
The 5kw Inverter stopped working on day 2, but had a new one installed that afternoon Show additional information
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Accord Electrical are a small local firm who followed up on all the questions I had in a prompt time. Their pricing was competitive and the business owner Mark Jones took the time to visit my property and work through all the options and address my questions. A quality firm to deal with to date and I look forward to the system being installed by their team ( not subcontracted out) this coming week. Show additional information
Accord Electrical's staff were friendly and helpful. Installation took place 10 days after their quotation, the installers arrived at the appointed time and worked quietly and efficiently. In view of the company's close proximity to my home, I feel confident that Accord will provide good after-sale service. I have already received phone calls and a newsletter. The staff were only too happy to answer my many questions. I have no hesitation in recommending Accord. Show additional information
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They couldn't do enough for you Show additional information
Accord Electrical have a well established company on the Sunshine Coast being here over 20 years.
Their price was not the cheapest however, they are providing the 'top of the line' inverter and if the cost of this inverter was added to the other companies then all would be within the same price range.
It was extremely difficult and is now somewhat embarrassing to inform the other companies of our decision as all recommended firms were attentive to our needs and indeed were very competitive but we can only choose one.
Installation is being carried out on 11/06/2014 therefore cannot comment on this aspect.
We also had a personal recommendation for Accord from one of the tradesmen working at our home and he stated that there service was excellent.
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