Advanced Solar Technology Reviews
4.2
Leave a review Based on 147 ratings Aus Ranking
- 5 star 20
- 4 star 101
- 3 star 25
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.10
- System Quality 4.25
- Customer Service 4.28
- Installation 4.33
Timeline
Reviewer supplied photos:
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Advanced Solar Technology is a Western Australia solar energy company based in Heathridge, WA.
“ All above (top ratings; value for money, system quality, installation and customer service) says it all; everything done, absolutely no hassle. I nearly forgot I was having it, as it went so smooth from signing up to being fitted. Now to see if it saves me money.
Advanced Solar Technology Solar Reviews
Initial contact was prompt and comprehensive with Advanced Solar, with detailed explanations and suggestions however communication after agreeing and paying deposit for the chosen system was less than we expected. There was a delay in the shipment of panels which of course was beyond the control of Advanced however it was left to us to keep following up to secure an installation date. The 3 installers arrived on the appointed day and the installation took approximately 4 hours. The site was clean and tidy on completion.
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Couldn't recommend them high enough. Awesome from sales to installation!
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Once I gave the go ahead, the system was installed within two days (on the Saturday of the long weekend no less). After sales follow has been excellent. We are very pleased with the outcome.
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Advanced Solar were the only company that spent time working out what would work best for my residence. Great service, great products.
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I am thinking, why did we not have solar installed years ago.
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Alex was very informative and prompt. Not at all pushy with sales. Quality of service and product was definitely a focus.
The installation trades were very professional and neat.
The panel location layout was different from our initial discussion during the quote, but after raising concerns and receiving further information regarding the change, we are happy with the result.
Would definitely recommend Advanced Solar Technology to others. Show additional information
The installation trades were very professional and neat.
The panel location layout was different from our initial discussion during the quote, but after raising concerns and receiving further information regarding the change, we are happy with the result.
Would definitely recommend Advanced Solar Technology to others. Show additional information
Due to our house being quite old and roof tiles not appropriate, the installation took a bit longer than it should, however, Albee was always available and solved any problems straight away. Our system has only been in for a few hours, and seems to be working very well. I was very pleased with Alex and his team. Kate
Of the other two suggestions you gave me one came and stayed for ages selling me the system, but never got back to me with a proper quote, the other I think sent me a quote via email and never came to the house, they have sent me several emails though.
Thank you Kate Show additional information
Of the other two suggestions you gave me one came and stayed for ages selling me the system, but never got back to me with a proper quote, the other I think sent me a quote via email and never came to the house, they have sent me several emails though.
Thank you Kate Show additional information
The installation team were friendly and professional, we are hoping to see a huge difference in our electricity bills in the near future.
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Originally quoted 3-4 weeks for installation but ended up being 8 weeks. Was phoned after 4 weeks and told the panels were due the following week. Didn't hear anything for almost two weeks, sent an email got no response, rang a couple of days later and told the panels had just arrived and could expect a call to confirm install date. Didn't hear back, called again two days later and confirmed install date. No phone call day prior installation to confirm time, installers just turned up. Seemed to do a reasonable job & the system is working. Installer didn't explain how to connect to the inverter and said there's a howto guide in the manual (there isn't) and the Delta app is absolutely horrible.
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Very knowledgeable non pushy rep/owner. They sorted everything out with Synergy without any problems and all was expertly installed in under 3 hours. Already seeing reduction in Synergy bills for half the period of of supply charge.
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All went as scheduled,well actually a bit sooner due to an opening in the installation teams schedule. All seems to be operating very well.
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Alex from Advanced Solar Technology not only made phone contact with no waiting period but also visited the house to fully explain the various systems. The process was non pushy and very informative
We had our system installed 19.07.2018 and am more than happy with the end product and price. Alex made contact after installation to confirm if we were satisfied or not and a further follow up will occur after the next billing period.
Alex's team of installers (Ben, Jake and Henry) were superb as they had a "can do" attitude which really showed during the more difficult sections of the install. My installation was as neat as you can get.
Very happy!
Mick Show additional information
We had our system installed 19.07.2018 and am more than happy with the end product and price. Alex made contact after installation to confirm if we were satisfied or not and a further follow up will occur after the next billing period.
Alex's team of installers (Ben, Jake and Henry) were superb as they had a "can do" attitude which really showed during the more difficult sections of the install. My installation was as neat as you can get.
Very happy!
Mick Show additional information
All good although I've been left to my own devices a bit to work out how to use the Ap. Also it's rained every day since I installed it and I feel like I'm to blame !!!
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The assistance of Finn enabled me to have the confidence to select the Advanced Solar Technology team. The system was installed despite appalling weather. All the members of the team were helpful and competent and completed the job despite the rain, hail and strong winds. Thanks Guys!
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One provided the best quality spec of all but the price was 50% more than Advance Solar Technology (AST).
Felt that the AST system was still top quality (using Solar Quotes site to research panels and inverter specified in quotes) but much better value for money.
The other sales person was very knowledgeable but did not offer to come to our house, this put my wife off side.
Another cancelled appointment 2 times and then did not even turn up for the 3rd appointment, I was also passed from one salesman to another. Second salesman then rang me 3 weeks later to ask if I was still interested, when I told him I wasn't, because I hadn't heard from them, he then told me that it was because I had not rung him back. Needless to say, if a company cannot even organise their appointments, for a quote, I am not going to trust them with installing a solar system on my house.
Really appreciated all the information on the Solar Quotes sites and the quote service, made everything so much easier and I felt much more confident in make a decision because I had all the important information at my fingertips. A very big thank you from me! Show additional information
Felt that the AST system was still top quality (using Solar Quotes site to research panels and inverter specified in quotes) but much better value for money.
The other sales person was very knowledgeable but did not offer to come to our house, this put my wife off side.
Another cancelled appointment 2 times and then did not even turn up for the 3rd appointment, I was also passed from one salesman to another. Second salesman then rang me 3 weeks later to ask if I was still interested, when I told him I wasn't, because I hadn't heard from them, he then told me that it was because I had not rung him back. Needless to say, if a company cannot even organise their appointments, for a quote, I am not going to trust them with installing a solar system on my house.
Really appreciated all the information on the Solar Quotes sites and the quote service, made everything so much easier and I felt much more confident in make a decision because I had all the important information at my fingertips. A very big thank you from me! Show additional information
Alex and team did a great job, I felt the advice he gave in our initial meeting really showed good market knowledge and the options discussed have given us a system that is working really well. The installation work was clean, tidy and quick and the team were very professional.
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System is yet to be installed but so far experience is good. Especially liked that Alex listened to what I was wanting and did a good design to match.
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Very knowledgeable owner/sales guy but email replies and feedback once the deposit was paid is non-existant. I'm guessing this is because it's a husband and wife business and they're flat out. Hopefully the install will occur soon, I'm confident the system will be up to scratch, their online reviews are very good.
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After having contacted numerous solar system providers I was pleasantly surprised by what Solarquotes had to offer with respect to what amounted to accredited supplier/installers. Only two in Perth but that was no problem as they both contacted me within a reasonable time frame and duly provided their quotations. Alex from Advanced called at our home and explained in detail what he was offering and the options available to us based on our system requirements.
System was installed in January 2017 which was earlier than promised so that was all good. Installation team had system installed in no time at all and provided basic system instruction and procedure in the event of a problem. They completed a neat installation and took care of all packaging etc. All well and good.
However, and no fault of the installer the system had no sooner been commissioned and it went into alarm with a notification that the Inverter was Over Voltage Range! Installer suggested we call Western Power as this was their responsibility to adjust grid voltage by "tapping it down".
This was a situation I had not expected. I hadn't taken a cheaper quote ( of which I had ample opportunity), but considered that by paying a fair and reasonable price I would in return have the benefit of good and reliable service with equipment that will last the term. Having had the benefit in my working life of quoting end users and managing installation of electronic security products the knowledge that things do go wrong or that local environmental/geographical conditions can play a part, we always informed our customer of the fact that given local conditions they could expect certain adverse outcomes, which would be addressed at the time of commissioning.
My wife and I do not recall being told that if the local grid supply is above a certain voltage the system will go into alarm. So hence my concerns which lead to a call to Alex who subsequently informed me that there had been a software/firmware upgrade to the Delta Inverters in October 2016 which caused the OVR situation and I would have to contact Western Power regarding a Tap Down of the grid voltage. Unit displayed 258Vac when in alarm. Western Power were very helpful and on 3RD February adjusted grid voltage down and solar system has been doing its job averaging just on 20,000Wh per day, all good.
Now I have reviewed the documentation that came with the Inverter to see if there should be something else I need to be on the lookout for. In particular there are two Test Reports that came with the unit that state that unit passed. Interestingly enough I couldn't locate any information with respect to software or firmware versions or that the particular unit I have was upgraded/adjusted in October 2015 (as indicated by Alex). According to PV Inverter Test Report test date was 2015/12/6. Surely if box had been opened for modification of software/firmware, there should have been some documented notification included. Maybe Delta's QA/QC procedure needs reviewing?
With regard to OVR test range for Australia the unit was tested at 265Vac+/-2% (270Vac Trip), yet at 258Vac unit went into alarm for OVR.
All factors considered I have working system and once I have had two consecutive accounts from Synergy I will be able to see what the financial benefit has been.
I have recommended your services and those of Advanced Technology to colleagues who I am aware are in the market for Solar power in the future and trust they will place their business with you.
Thank for following up on our installation, and that if what I have provided is of interest and can improve outcomes for future clients that will be a benefit to us all.
With respect to LED lighting I have requested a quotation from local lighting suppliers for my requirements and that should in time reflect a further saving.
Thanks Finn, appreciate your professional service. Show additional information
System was installed in January 2017 which was earlier than promised so that was all good. Installation team had system installed in no time at all and provided basic system instruction and procedure in the event of a problem. They completed a neat installation and took care of all packaging etc. All well and good.
However, and no fault of the installer the system had no sooner been commissioned and it went into alarm with a notification that the Inverter was Over Voltage Range! Installer suggested we call Western Power as this was their responsibility to adjust grid voltage by "tapping it down".
This was a situation I had not expected. I hadn't taken a cheaper quote ( of which I had ample opportunity), but considered that by paying a fair and reasonable price I would in return have the benefit of good and reliable service with equipment that will last the term. Having had the benefit in my working life of quoting end users and managing installation of electronic security products the knowledge that things do go wrong or that local environmental/geographical conditions can play a part, we always informed our customer of the fact that given local conditions they could expect certain adverse outcomes, which would be addressed at the time of commissioning.
My wife and I do not recall being told that if the local grid supply is above a certain voltage the system will go into alarm. So hence my concerns which lead to a call to Alex who subsequently informed me that there had been a software/firmware upgrade to the Delta Inverters in October 2016 which caused the OVR situation and I would have to contact Western Power regarding a Tap Down of the grid voltage. Unit displayed 258Vac when in alarm. Western Power were very helpful and on 3RD February adjusted grid voltage down and solar system has been doing its job averaging just on 20,000Wh per day, all good.
Now I have reviewed the documentation that came with the Inverter to see if there should be something else I need to be on the lookout for. In particular there are two Test Reports that came with the unit that state that unit passed. Interestingly enough I couldn't locate any information with respect to software or firmware versions or that the particular unit I have was upgraded/adjusted in October 2015 (as indicated by Alex). According to PV Inverter Test Report test date was 2015/12/6. Surely if box had been opened for modification of software/firmware, there should have been some documented notification included. Maybe Delta's QA/QC procedure needs reviewing?
With regard to OVR test range for Australia the unit was tested at 265Vac+/-2% (270Vac Trip), yet at 258Vac unit went into alarm for OVR.
All factors considered I have working system and once I have had two consecutive accounts from Synergy I will be able to see what the financial benefit has been.
I have recommended your services and those of Advanced Technology to colleagues who I am aware are in the market for Solar power in the future and trust they will place their business with you.
Thank for following up on our installation, and that if what I have provided is of interest and can improve outcomes for future clients that will be a benefit to us all.
With respect to LED lighting I have requested a quotation from local lighting suppliers for my requirements and that should in time reflect a further saving.
Thanks Finn, appreciate your professional service. Show additional information
It was a good exercise to try and find a good brand. I believed most of the things that Alex was telling me and he seemed very honest.
Hopefully I will get installation next week.
Nothing wrong with Lee but one could think that he was quoting prices according to how much stock he had where I was more concerned with
buying a very good product.
I would appreciate any tricks to looking after the panels or inverter.
Regards Ross Show additional information
Hopefully I will get installation next week.
Nothing wrong with Lee but one could think that he was quoting prices according to how much stock he had where I was more concerned with
buying a very good product.
I would appreciate any tricks to looking after the panels or inverter.
Regards Ross Show additional information
We are having problems with the PV cells automatically shutting down whenever the voltage reaches the programmed max from the system 260 volts.
The electricity supplier, Western Power, have to date taken no action to fix this. Also the inverter supplier have not agreed that the voltage limits on the system be reprogrammed, so that the cut outs are avoided.
The installer have tried to assist, but as yet we are caught in a frustrating stalemate. Show additional information
The electricity supplier, Western Power, have to date taken no action to fix this. Also the inverter supplier have not agreed that the voltage limits on the system be reprogrammed, so that the cut outs are avoided.
The installer have tried to assist, but as yet we are caught in a frustrating stalemate. Show additional information
So far I have had no contact with Advanced Solar Technology (North) subsequent to the installation. Would have expected at least a follow up phone call to check that all was working as expected.
Green Wiring only sent an email price list.
Green Sun Solar are quite a distance South from my location so I did not pursue them. They did make an appointment for a quotation but I cancelled after signing with Advanced Solar Tech. Show additional information
Green Wiring only sent an email price list.
Green Sun Solar are quite a distance South from my location so I did not pursue them. They did make an appointment for a quotation but I cancelled after signing with Advanced Solar Tech. Show additional information
The information and service you (Finn Peacock) supplied was invaluable.
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It was so good to have someone actually come out to my house and discuss/explain what the best system was for me (with no pressure to buy)
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Unfortunately I had to wait for two weeks for the panel installation as they were held up by customs on the water front.
But they have been installed now, and though it is still early days they are performing as per expectations. Show additional information
But they have been installed now, and though it is still early days they are performing as per expectations. Show additional information
