Apex Solar and Electrical Pty Ltd Reviews
4.7
Leave a review Based on 23 ratings Aus Ranking
- 5 star 13
- 4 star 10
- 3 star 0
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.70
- System Quality 4.70
- Customer Service 4.70
- Installation 4.83
Timeline
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At Apex Solar we pride ourselves on our great service and friendly expertise. Tim manages all the projects himself - from start to finish - so you know exactly who you are dealing with. And we don’t just disappear once we’ve finished your installation either. First class customer care after installation is super important to us. We like to make sure you understand the benefits and workings of the system you’ve got, and Tim is always on hand to answer any questions or give a bit of technical support.
Apex Solar works with an unlimited range of suppliers and products – we’re not locked in to one supplier or brand. This means we can offer a specialised service, tailoring the exact solar products that fit your specific needs and we always make sure you get the best system that fits your budget.
Apex Solar and Electrical Pty Ltd Solar Reviews
Highly recommend, fantastic installer
Tim was more than happy to answer all of our questions honestly and with very sound product knowledge. We received three quotes on three different systems and Tim guided us to the system that most suited our needs, we received the quotes the same days as his onsite inspection. Tim's team were all very professional, cleaned up after themselves and explained the workings of the inverter etc.Tim organised everything with the electricity company with the instal of the solar smart meter through to applying for extra kw feed back to the grid.
Every aspect of the system and the inverter app was explained by Tim at a post instal visit.
We would highly recommend Tim from Apex solar to anyone for all their solar needs. Show additional information
Well organised professionals.
Excellent work.Professional mob, quick and effective. Punctual, courteous and good workmanship. Show additional information
All went well.
Apex Solar took the extra time to analyze what was the most cost effective system for us. The installation was uneventful and Apex solar handled the grid connection.We are still waiting for WiFi setup and tidy up of the panel brackets but there are unusual circumstances ie Fires. So we are happy to wait.
We also had the hot water power diverted.
Supplier Reply
Thank you for your kind words Fred, and thanks again for your patience during the bad bush fire week. We will be in touch now everything has returned to normality. Show additional informationCustomer-focused and knowledgeable installer
Apex Solar provided a professional and customer-focussed service with a clear knowledge of solar systems and the various products available.Tim (as a licensed electrician and owner of the business with Gemma) managed all aspects of the process in a knowledgeable, friendly, informative manner. This hands-on approach by a local, small business supported by a qualified team inspired confidence which was well placed.
Tim visited the house to understand requirements, gave technical information and answered questions and then provided price competitive quotes with some product and price options. His suggestion of a cost effective upgrade to the hot water system to generate hot water from solar was taken up.
The installation team did a professional a job with efficiency and courtesy. Excellent communication by Gemma who sent information after the installation to the electricity provider. Tim then visited to set up wifi connection and explain how the system worked. Very satisfied with all aspects knowing that Tim is happy to be contacted for any questions. Show additional information
Fantastic installer
Was given 2 quotes with different inverters and panels. I requested a specific inverter and panel and was given to me no problem.Installation was quick. The boys were polite and kept me up to date during the install process.
Tim and Gemma were awesome through the whole process. They organised everything, including the connection.
I am extremely happy with the overall experience. Show additional information
Excellent installer in all aspects
Answered all my questions and kept things simple by not being too technical. Installation was smooth and although it only took 3 hours it was carried out in a neat and tidy manner. After sale service was also very efficient with grid connection etc.Supplier Reply
Hi Ernie. Thank you so much for your feedback. It's really appreciated. It was a pleasure to do work for you and if you have any questions in the future regarding your new system please don't hesitate to give us a call. Show additional informationTo easy hassle free
Tim and his crew at apex, amazing ,missed tims call to see what i wanted eg quote got two other quotes that were along the line as to request and at the last minute figure it was only fair to call and give apex there chance to quote a system for me.and wow comes back with top of the range inverter, top of the mid range panels, converted hot water system, i,ve been banging my head around the internet for 3 or 4 yrs, checking specs, ratings, reading reviews ect, wish i had apexes number back then, i'd own the system by now, Tim did an on site inspection, talked about a few things with the job. Emailed me the quote the next day, payed my deposit, couple of days later got an email from origin about supply disruption rang Tims lovely wife Gemma and told her the date of the disruption. Tim promptly rang back and said his men would be there monday, origin did there thing thursday, tim turned up friday went through everything about the system with me set up my internet page went through that had a chat about life and the way of the world job done, his service great, his men great, i could type all day about this company, east west system looks great on my 130 yr old house, producing power for whats expected for winter, if you live on the mid north coast kempsey, port, taree, forster ect please give these guys a call you will only be doing yourself a favour Show additional informationA happy customer
Tim from Apex explained the facts clearly and in a straightforward way that gave me confidence in their design. Also the best value for money option. The installers were professional and communicated well. The organisation of the paper work and inverter setup was fairly painless and helped along by Apex. A little untidy on cleanup, just needed a good sweep. Show additional informationvery professional & easy to understand
prompt & simply explainedpolite,very tidy & punctual
yes accept we organised connection of smart meter
Supplier Reply
Thanks for your kind feedback Barry. If you have any questions at all regarding your new system moving forward please don't hesitate to give Tim a call. He is always happy to help. Show additional informationGreat technical knowledge.
Tim, the owner of the business and an electrician, did the quote and the installation. Much preferable to dealing with a salesman. Show additional informationTerrific service. Very knowledgable installer.
Tim rang me the day after I asked for the 3 quotes from Solar Quotes, and went to look at our existing system that day. His quote came through 2 days later, and we spoke about my different options.He and his wife Gemma were in contact with us regularly to line up the installation, and everything went to plan.
The customer service provided throughout the process was first class. Show additional information
Friendly and knowledgeable business with good quality equipment
Tim had great knowledge and was easy to deal with before we even went ahead purchasing the system. We did a fair bit of research into what we wanted and felt his product may have been a little bit more expensive than others but the quality and more years guarantee was what we wanted. You pay for what you get. In saying this, Tim had a very competitive price.The installation process was extremely quick and no fuss. Highly recommend as we are very happy. Show additional information
solar intallation
quote complete installation on time polite clean tidy team not an easy job but done efficiently same day completion organised grid connection great job all round Show additional informationGreat installation
Very happy with supplier. A couple of panels were faulty and were replaced quickly. Show additional information
Apex Solar owner/Installer very practical and helpful. Easy to talk with. Later customer service from Inverter maker was average though. Inverter WiFi System is not easy to connect to laptop or mobile phone. Instructions not easy to follow. Not intuitive. Apart from that we will have to see how much our bill is reduced.
Show additional information
Solid wuote
Honest assessment, quick visit though price above others the quality of equipment goiod Show additional informationexcellent work done promptly and effectively. only one to propose replacing off-peak hot water with solar powered for only an extra $200
getting 3 quotes was well worth it. easy to separate the greedy from the realistic. The installation was seamless and Show additional informationSatisfied customer
Tim Baker owner of Apex Solar was courteous, factual, competitive price, and a delight to liaise with. Installation went ahead smoothly and System was working properly before I knew it. Would certainly recommend Apex to anyone in my area (which is mid north coast NSW) who wanted solar. They also dismantled old solar system first this was included in price. Show additional informationIt’s early days yet but so far very happy with level of service and advice I have received from Apex Solar. I have no hesitation recommending them for a quote and install.
Tim’s advice was first class, his quotes were competitive, The team was punctual, professional tidy and quick. Apex has made this experience pretty easy for me, the only thing they could have done to improve the service is not charge me ????.Supplier Reply
Thanks for your review Terry, we really appreciate it. I wish we could our installs for no charge, it would definitely give us the warm and fuzzy's! Alas, that is not the case, but we do try to offer a good service to make up for it :) If you have any questions at all regarding your new system moving forwards please don't hesitate to give Tim a call. He is always happy to help. Show additional informationGreat installer.
Trouble free from start to finish. Installation carries out on time. Good communications plus technical advice.Supplier Reply
Thank you so much for your kind review Trevor. It was a pleasure working with you. Show additional informationWould happily recommend Apex Solar
We had a complex install due to our roof shape, shading issues, requirement to support a generator now and batteries in future. I was fairly particular about what I wanted to achieve and in general have pretty high standards. I found Tim to be very relaxed, friendly and helpful during the quoting process and he seemed happy to spend the time discussing the system design with me. I had 3 quotes (2 through solar quotes and 1 directly with a highly regarded local installer) - all options seemed to be reputable installers using good quality gear, but I felt most comfortable dealing with Tim and felt his system design was the best for my situation. After months of to and fro and waiting on the installer I'd approached before coming to Solar Quotes they ended up arriving at a nearly identical design (& brands) to Tim's, but Tim was cheaper and arrived at that point immediately and without a fuss over the supposed difficulty of what I was asking for. He used top quality brands and I was happy with the installation he and the boys did, their electrical workmanship was very neat (rare for me to say that) and Tim kept in constant communication during the install to make sure I was happy and was willing to make changes to a couple of the panel positions along the way. If I had to fault him on anything, I wasn't sure exactly when he was going to come and do the install, but I know he's at the mercy of the weather so i guess that's to be expected. I'd be confident recommending Apex Solar to anyone looking for an installer - Tim has a can-do approach and seems to me like the sort of guy who will make sure the end outcome is something you're happy with.Supplier Reply
Hi Micheal. Wow, thank you so much for your kind words. It was an absolute pleasure to work on your install and if you have any questions at all regarding your new system please don't hesitate to give me a call. Always happy to help. Show additional informationWell pleased
Tim and his team were professional, polite and punctual. They inspired confidence.