Apex Solar and Electrical Pty Ltd Reviews
About
At Apex Solar we pride ourselves on our great service and friendly expertise. Tim manages all the projects himself - from start to finish - so you know exactly who you are dealing with. And we don’t just disappear once we’ve finished your installation either. First class customer care after installation is super important to us. We like to make sure you understand the benefits and workings of the system you’ve got, and Tim is always on hand to answer any questions or give a bit of technical support.
Apex Solar works with an unlimited range of suppliers and products – we’re not locked in to one supplier or brand. This means we can offer a specialised service, tailoring the exact solar products that fit your specific needs and we always make sure you get the best system that fits your budget.
Reviewers report paying: $4,000 - $7,554 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter and battery brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Apex Solar and Electrical Pty Ltd Reviews (44)
Show Most Recent reviews from All time across Australia
Average Scores
4.6/5
Value for money
4.8/5
Quality of System
4.8/5
Installation
4.7/5
Customer Service
- 5 star 25
- 4 star 17
- 3 star 2
- 2 star 0
- 1 star 0
View Timeline
19 January 2022
02 January 2022
Great installer
My friend recommended Apex solar so I contacted them for a quote. The team went out of the way to suit my energy consumption and solar needs at a good price.16 December 2021
Excellent Experience
An all-round excellent experience. Very good to work with, and very straight and honest. Excellent communication with the installers and particularly with the principal. Dealt effectively with the need to replace damaged tiles due to the tiles being unusually fragile, a problem I was aware of.I had attempted to get something going with at least three installers before I became involved with Apex. It was clearly the best organization to deal with and I thoroughly recommend them.
09 December 2021
Very good experience and from a local supplier
Tim from Apex Solar gave me a competitive quote, gave me a suitable timeline and delivered on that time line. He listened to my needs and gave me three different systems to choose from. Tim liaised with my electricity supplier and arranged for the grid connection and for a smart meter to be installed. The installers did a good job and the entire installation was finished in one day. I would recommend him without hesitationInverter rating: 1/5
10 November 2021
Overall, satisfied with the process.
Somewhat disappointed that the initial 10.14kw system (26 x panels) quote accepted, could not be configured to fit roof on day of install. Apparently, due to the fact that the supplied inverter could not be configured for 3 strings i.e. a bank of 10,10 & 6.Whilst waiting for install to commence, I was informed on price rise off additional $556.28, owing to supplier cost being past on. Under current circumstances & with my interactions with Tim, I thought it reasonable.
Ultimately, I have a 8.58kw system (22 x panels) for $ 287.64 less than the original 10.14kw system.
Installation went well, all involved polite & punctual.
Customer service was great.
I did provide that I was prepared to update inverter if possible to accommodate 3 strings, however this was deemed not viable or available, unfortunately.
A further note, Tim did state at initial site visit, that fitting 26 panels to roof would be a challenge.
10 October 2021
Great service and good value.
My main solar motivations were ecological, so I had decided to go with the best grade panels fitted with microinverters so as to hopefully acheive the maximum system longevity.Apex offered me the best quote for my design parameters and I signed off on a 6.6kW system.
Tim was excellent to deal with. He answered all my technical question, and when his preliminary checks determined that my export limit was only 2.8 kW he was happy to renegotiate a quote for a slightly smaller system of 5.3kW.
He then humoured me me while I rather indulgently fussed over what panel orientation would best suit my roof aesthetics.
Installation day went without a hitch, and I am loving the level of constant monitoring available to me with my Enphase microinverters.
Kailah was lovely to deal with for the associated correspondence too.
Couldn't be happier.
Panel rating: 5/5
Inverter rating: 5/5
10 September 2021
Fronius and REC
Fronius inverter with Rec panels. An excellent combo. System works really good. A really good price. The system was up and running on the day of install. The guys were knowledgeable and friendly.Apex sent through paperwork to energy provider, so there were no issues with them.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Mick, thanks so much for your kind words! We appreciate you taking the time to leave a review. If you have any questions moving forward, please don't hesitate to contact us.09 September 2021
Great service-knowledgeable efficient and good value
I was really impressed with Apex Solar. Tim called immediately following a request for a quote and I was really happy with his knowledge and advice for a tailored system for us. We had the high quality, good value system installed the next week.02 September 2021
Great Customer Service and Product
Excellent initial response. Contacted same afternoon after Solar Quote submitted. Very informative of the process required. Punctual with quotes for the system asked, after initial phone call. Excellent instal in a timely manner and follow up questions answered quickly as well. Have the added bonus of installer being able to monitor system through phone app. One happy customer.Inverter rating: 5/5
Supplier Reply:
Thank you so much for your kind words Gordon! We appreciate you taking the time out to write a review.If we can ever assist you further, please don't hesitate to give us a call.
28 August 2021
Great process
From quote to completing installation, the service was excellent. Very knowledgeable and thorough in addressing any questions. Prompt & clear communication.Supplier Reply:
Hi Leonie, we appreciate you taking the time out to share your experience with us. Thank you for the positive review!If you ever have any questions, please don't hesitate to reach out to us.
22 August 2021
Professional , installation of batteries and inverters not properly thought out to fit neatly in space provided.
Quoting professionalInstallation Adequate
Customer service professional
To early to tell if it meets savings nominated
19 August 2021
What a delight!
We are located on NSW mid-north coast - there are installers around, but very few are registered with Solar Quotes. In fact, there was only one local installer based between Taree and Port Macquarie: Apex Solar. The whole process of design through to installation has been a breeze: Tim and Gemma and their team have been so easy to deal with, so helpful, and the performance of their solution for our south-facing hill which is shaded by trees has exceeded expectations. From the start, Tim was able to design a system which met our requirements - we are grid-connected but subject to intermittent black-outs, and wanted to avoid products that have been flagged as manufactured with slave labour (sadly, products from some countries are affected). Tim rose to the challenges and six weeks after midwinter, we have a system which is meeting household requirements with minimal purchase from the grid. Eight weeks after midwinter, we are re-charging batteries fully and exporting to the grid - not that export makes any money, but there are feel-good benefits! Overall, we experienced none of the pitfalls of shoddy manufacture, design or installation which were raised recently by ABC news coverage. So the message is, don't hesitate to install panels and batteries if you can rely upon a quality installer like Apex. Hope that the underlying enthusiasm doesn't make me sound like I've been taken hostage by a cult!Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
18 July 2021
Original Review on 27-07-2020:
Well organised professionals.
Excellent work.Professional mob, quick and effective. Punctual, courteous and good workmanship.
Supplier Reply:
Hi Ed. Thank you for the positive feedback, it is much appreciated! If there is anything at all you need moving forwards don't hesitate to give us a call.12 months later we asked Ed: "Are you happy with the performance of your system so far?"
Yes it has. Apart from the comms issue with the inverter.04 July 2021
Original Review on 04-11-2020:
Solar Panel Installation
Apex Solar came to my property and looked at the roof before quoting. Assessed the position of the existing solar hot water system and overshadowing from a 2 story neighbouring property on the north roof. It was decided to place panels on N E and W sections of the roof. We discussed what I expected from the system and decided on the appropriate standard of the panels and the inverter. The system was installed in a timely manner and the site left neat and clean.Follow up and after sales has been personal and professional. They took care of all the necessary paper work and installations.
Two out of three of the people your site quoted also came to the house and assessed the roof. The systems they quoted on were entry level Chinese systems for about the same price. Apex Solar came recommened by a person who has used their services for their original solar and subsequent up grades. They have been happy recommend to neighbours who in turn have recommend them to others.
8 months later we asked Jo: "Are you happy with the performance of your system so far?"
Yes! in the black for 2 quarters and a low bill that included cold overcast and wet weather and the use of heating in the latest quarter.26 April 2021
Professional Service
I decided to engage Apex Solar after obtaining many quotations and extensive research.We were extremely satisfied with the communication and the installation .
I would have no hesitation in recommending Apex Solar.
Panel rating: 5/5
Inverter rating: 5/5
03 April 2021
Original Review on 06-08-2020:
Highly recommend, fantastic installer
Tim was more than happy to answer all of our questions honestly and with very sound product knowledge. We received three quotes on three different systems and Tim guided us to the system that most suited our needs, we received the quotes the same days as his onsite inspection. Tim's team were all very professional, cleaned up after themselves and explained the workings of the inverter etc.Tim organised everything with the electricity company with the instal of the solar smart meter through to applying for extra kw feed back to the grid.
Every aspect of the system and the inverter app was explained by Tim at a post instal visit.
We would highly recommend Tim from Apex solar to anyone for all their solar needs.
Supplier Reply:
Hi Rob. Many thanks for taking the time to write this review - we really appreciate your kind words! If you have any questions at all relating to your new system moving forwards don't hesitate to give us a call, always happy to help!8 months later we asked Rob: "Are you happy with the performance of your system so far?"
The system we had installed has been nothing short of incredible, our power bills have dropped from $200 to $50 per month in conjunction with a good deal with our provider.05 March 2021
Very fair and amenable salesman for Smart House Solar (Max Marrison) and high quality installation by Apex Solar (Sam Doust)
Great experience all round except for having to wait a month for Ergon Energy up here in Townsville to make the effort to change over my usage meter!!Says something about the lack of energy provider competition up here in Townsville with no other choices.
Inverter rating: 5/5
03 March 2021
Excellent service and experience
I spoke to about half a dozen companies for the initial quote, and apex solar was by far and away the most thorough and professional. Tim included all items into his original quote, including putting a timer on my hot water system, and adding a limiter. Apex Solar was the only company to include this item (limiter) which was mandatory for a larger system like mine.The installation was carried out over a day with military precision. The finished rooftop install of 28 panels blended in perfectly with our colour bond roof, resulting in an unobtrusive finish.
Tim completed the commission of the system and was only too happy to answer all my questions.
The entire experience was excellent.
03 March 2021
Absolute best customer service
Tim and Gemma were amazing. I was very impressed with Tim's explanation of the system. He discussed the different options and listened to things that I wanted such as consumption monitoring and inclusion of the hot water He gave me 2 options to select from with enough information to make in informed decision.They were exceptionally well organised and managed the installation very quickly around the weather and before the rebate decreased. Gemma gave me advice on providers as well when I had a last minute complication as I'd only just bought my property. Tim also helped out a couple of months after installation when I had a hotwater system and coordinated information for them.
I will turn to them for all future needs connected to my solar panels and would highly recommend them for this area.
As a single mum I contacted 3 companies. 1 got back to me with a 'standard' quote a month later after I'd already installed with Tim. The other was incredibly chauvinistic and arrogant.
Inverter rating: 5/5
05 January 2021
Original Review on 14-05-2020:
Terrific service. Very knowledgable installer.
Tim rang me the day after I asked for the 3 quotes from Solar Quotes, and went to look at our existing system that day. His quote came through 2 days later, and we spoke about my different options.He and his wife Gemma were in contact with us regularly to line up the installation, and everything went to plan.
The customer service provided throughout the process was first class.
Supplier Reply:
Hi Chris. Thanks so much for your positive feedback. It's really important for us to have happy customers at the end of a job :) If you need anything else in the future just give Tim a call. Always happy to help!8 months later we asked Chris: "Are you happy with the performance of your system so far?"
Yes it has.22 December 2020
Excellent Solar Install by Apex Solar
Tim and the team from Apex Solar installed my solar without any issues at all. Great install with the team leaving my house clean and tidy. The day following the install Tim arrived and explained how it all worked and had me setup ready to go once the new meter was fitted.Couldn’t be happier and thanks to Tim from Apex Solar explaining everything about solar to me.
Have and will be recommending Apex Solar.
Panel rating: 5/5
Inverter rating: 5/5
17 December 2020
Original Review on 20-04-2020:
Friendly and knowledgeable business with good quality equipment
Tim had great knowledge and was easy to deal with before we even went ahead purchasing the system. We did a fair bit of research into what we wanted and felt his product may have been a little bit more expensive than others but the quality and more years guarantee was what we wanted. You pay for what you get. In saying this, Tim had a very competitive price.The installation process was extremely quick and no fuss. Highly recommend as we are very happy.
Supplier Reply:
Hi Penny and Chris. Thank you so much for your feedback. We are really pleased that you are happy with your new solar system. If you have any questions moving forwards don't hesitate to give us a call.8 months later we asked Penny: "Are you happy with the performance of your system so far?"
One year on and We are so glad we put on solar. We have a very small amount to pay if any. The company we dealt with has been easy to communicate with as we needed them to remove the panels so we could paint our roof. The men who did this worked quickly and came back when it suited us to re install. All the panels and equipment have performed well. Super happy one year later13 December 2020
Great experience
The people were very professional and friendly. They did an efficient job and we are looking forward to getting our next electricity bill! Thanks For your help Finn!05 December 2020
No fuss installation
Apex Solar no fuss from start to finish.Great to engage local Companies.
Panel rating: 5/5
Inverter rating: 5/5
13 October 2020
great job
great price fast service and professionally installed. would highly recommend thanks Apex14 September 2020
Original Review on 14-01-2020:
excellent work done promptly and effectively. only one to propose replacing off-peak hot water with solar powered for only an extra $200
getting 3 quotes was well worth it. easy to separate the greedy from the realistic. The installation was seamless and8 months later we asked Lindsay: "Are you happy with the performance of your system so far?"
YES.My son is part of a team working on research on community batteries at the ANU. I want one...
31 August 2020
Original Review on 30-12-2019:
Satisfied customer
Tim Baker owner of Apex Solar was courteous, factual, competitive price, and a delight to liaise with. Installation went ahead smoothly and System was working properly before I knew it. Would certainly recommend Apex to anyone in my area (which is mid north coast NSW) who wanted solar. They also dismantled old solar system first this was included in price.8 months later we asked Jenny: "Are you happy with the performance of your system so far?"
My system has performed as expected and I am more than happy. Have just had my electricity provider send me a refund cheque of funds in credit. So more than happy.23 July 2020
Original Review on 21-11-2019:
All went well.
Apex Solar took the extra time to analyze what was the most cost effective system for us. The installation was uneventful and Apex solar handled the grid connection.We are still waiting for WiFi setup and tidy up of the panel brackets but there are unusual circumstances ie Fires. So we are happy to wait.
We also had the hot water power diverted.
Supplier Reply:
Thank you for your kind words Fred, and thanks again for your patience during the bad bush fire week. We will be in touch now everything has returned to normality.8 months later we asked Fred: "Are you happy with the performance of your system so far?"
When we had the system installed we were aware that we would suffer performance issues during the cooler months. That is why we used the Trina panels to minimise as o thzatmuch as possible the effects of shading. So to that extent the system is working to expectations, however during summer the systems exceeds what we thought we would achieve.20 July 2020
Customer-focused and knowledgeable installer
Apex Solar provided a professional and customer-focussed service with a clear knowledge of solar systems and the various products available.Tim (as a licensed electrician and owner of the business with Gemma) managed all aspects of the process in a knowledgeable, friendly, informative manner. This hands-on approach by a local, small business supported by a qualified team inspired confidence which was well placed.
Tim visited the house to understand requirements, gave technical information and answered questions and then provided price competitive quotes with some product and price options. His suggestion of a cost effective upgrade to the hot water system to generate hot water from solar was taken up.
The installation team did a professional a job with efficiency and courtesy. Excellent communication by Gemma who sent information after the installation to the electricity provider. Tim then visited to set up wifi connection and explain how the system worked. Very satisfied with all aspects knowing that Tim is happy to be contacted for any questions.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Noelene. Many thanks for your kind words! It was a pleasure to install your new solar system for you and if there is anything else you need moving forwards don't hesitate to give myself or Tim a call.15 July 2020
Fantastic installer
Was given 2 quotes with different inverters and panels. I requested a specific inverter and panel and was given to me no problem.Installation was quick. The boys were polite and kept me up to date during the install process.
Tim and Gemma were awesome through the whole process. They organised everything, including the connection.
I am extremely happy with the overall experience.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Julie. Thank you so much for your positive feedback, it is always nice to hear. it was a pleasure helping you with your new solar system. If you have any questions moving forwards don't hesitate to give us a call! Always happy to help.14 July 2020
Original Review on 13-11-2019:
Excellent installer in all aspects
Answered all my questions and kept things simple by not being too technical. Installation was smooth and although it only took 3 hours it was carried out in a neat and tidy manner. After sale service was also very efficient with grid connection etc.Supplier Reply:
Hi Ernie. Thank you so much for your feedback. It's really appreciated. It was a pleasure to do work for you and if you have any questions in the future regarding your new system please don't hesitate to give us a call.8 months later we asked Ernie: "Are you happy with the performance of your system so far?"
Only had two electricity bills and both were credits. The next bill will include winter and I am anxious to see what the charge is as we have had many cloudy days.05 July 2020
To easy hassle free
Tim and his crew at apex, amazing ,missed tims call to see what i wanted eg quote got two other quotes that were along the line as to request and at the last minute figure it was only fair to call and give apex there chance to quote a system for me.and wow comes back with top of the range inverter, top of the mid range panels, converted hot water system, i,ve been banging my head around the internet for 3 or 4 yrs, checking specs, ratings, reading reviews ect, wish i had apexes number back then, i'd own the system by now, Tim did an on site inspection, talked about a few things with the job. Emailed me the quote the next day, payed my deposit, couple of days later got an email from origin about supply disruption rang Tims lovely wife Gemma and told her the date of the disruption. Tim promptly rang back and said his men would be there monday, origin did there thing thursday, tim turned up friday went through everything about the system with me set up my internet page went through that had a chat about life and the way of the world job done, his service great, his men great, i could type all day about this company, east west system looks great on my 130 yr old house, producing power for whats expected for winter, if you live on the mid north coast kempsey, port, taree, forster ect please give these guys a call you will only be doing yourself a favourSupplier Reply:
Hi Darren. Wow, we are blushing! Thank you so much for your kind words, it means a lot to us that we have happy customers. It was a pleasure working for you and helping with your new solar system. Any questions moving forwards Tim and myself are always happy to help.30 June 2020
A happy customer
Tim from Apex explained the facts clearly and in a straightforward way that gave me confidence in their design. Also the best value for money option. The installers were professional and communicated well. The organisation of the paper work and inverter setup was fairly painless and helped along by Apex. A little untidy on cleanup, just needed a good sweep.Supplier Reply:
Hi James. Many thanks for your kind feedback, we really appreciate it. I will be sure to pass on your comments with regards to the sweeping up. These things are important too and mustn't be forgotten about at the end of a job so your feedback will serve as a reminder for the team! If you have any questions at all regarding your new system moving forwards don't hesitate to give Tim a call.
23 June 2020
Original Review on 23-10-2019:
very professional & easy to understand
prompt & simply explainedpolite,very tidy & punctual
yes accept we organised connection of smart meter
Supplier Reply:
Thanks for your kind feedback Barry. If you have any questions at all regarding your new system moving forward please don't hesitate to give Tim a call. He is always happy to help.8 months later we asked Barry: "Are you happy with the performance of your system so far?"
absolutely19 May 2020
Great technical knowledge.
Tim, the owner of the business and an electrician, did the quote and the installation. Much preferable to dealing with a salesman.Supplier Reply:
Hi Adrian. Many thanks for your feedback. If you have any questions at all regarding your new system in the future don't hesitate to give me a call.11 April 2020
solar intallation
quote complete installation on time polite clean tidy team not an easy job but done efficiently same day completion organised grid connection great job all roundSupplier Reply:
Thanks for the feedback Malcolm, we really appreciate it. Anything you need moving forward just give Tim a call. Happy to help.08 April 2020
Great installation
Very happy with supplier. A couple of panels were faulty and were replaced quickly.Supplier Reply:
Hi Cindy. Thanks so much for your feedback. Glad we could get those panels sorted quickly for you. If you need anything else at all moving forwards don't hesitate to give Tim a call.31 March 2020
Original Review on 31-07-2019:
Apex Solar owner/Installer very practical and helpful. Easy to talk with. Later customer service from Inverter maker was average though. Inverter WiFi System is not easy to connect to laptop or mobile phone. Instructions not easy to follow. Not intuitive. Apart from that we will have to see how much our bill is reduced.8 months later we asked Col: "Are you happy with the performance of your system so far?"
System is great. Bills dropped dramatically21 March 2020
Solid wuote
Honest assessment, quick visit though price above others the quality of equipment goiod21 November 2019
It’s early days yet but so far very happy with level of service and advice I have received from Apex Solar. I have no hesitation recommending them for a quote and install.
Tim’s advice was first class, his quotes were competitive, The team was punctual, professional tidy and quick. Apex has made this experience pretty easy for me, the only thing they could have done to improve the service is not charge me ????.Supplier Reply:
Thanks for your review Terry, we really appreciate it. I wish we could our installs for no charge, it would definitely give us the warm and fuzzy's! Alas, that is not the case, but we do try to offer a good service to make up for it :) If you have any questions at all regarding your new system moving forwards please don't hesitate to give Tim a call. He is always happy to help.05 November 2019
Great installer.
Trouble free from start to finish. Installation carries out on time. Good communications plus technical advice.Supplier Reply:
Thank you so much for your kind review Trevor. It was a pleasure working with you.25 September 2019
Would happily recommend Apex Solar
We had a complex install due to our roof shape, shading issues, requirement to support a generator now and batteries in future. I was fairly particular about what I wanted to achieve and in general have pretty high standards. I found Tim to be very relaxed, friendly and helpful during the quoting process and he seemed happy to spend the time discussing the system design with me. I had 3 quotes (2 through solar quotes and 1 directly with a highly regarded local installer) - all options seemed to be reputable installers using good quality gear, but I felt most comfortable dealing with Tim and felt his system design was the best for my situation. After months of to and fro and waiting on the installer I'd approached before coming to Solar Quotes they ended up arriving at a nearly identical design (& brands) to Tim's, but Tim was cheaper and arrived at that point immediately and without a fuss over the supposed difficulty of what I was asking for. He used top quality brands and I was happy with the installation he and the boys did, their electrical workmanship was very neat (rare for me to say that) and Tim kept in constant communication during the install to make sure I was happy and was willing to make changes to a couple of the panel positions along the way. If I had to fault him on anything, I wasn't sure exactly when he was going to come and do the install, but I know he's at the mercy of the weather so i guess that's to be expected. I'd be confident recommending Apex Solar to anyone looking for an installer - Tim has a can-do approach and seems to me like the sort of guy who will make sure the end outcome is something you're happy with.Supplier Reply:
Hi Micheal. Wow, thank you so much for your kind words. It was an absolute pleasure to work on your install and if you have any questions at all regarding your new system please don't hesitate to give me a call. Always happy to help.01 September 2019
Well pleased
Tim and his team were professional, polite and punctual. They inspired confidence.Supplier Reply:
Many thanks for your kind review Lawrence. It is much appreciated! Don't hesitate to give me a call if you have any questions at all regarding your system in the future.28 July 2019
Original Review on 20-05-2021:
A good experience.
The sales person was the type that calls a spade a spade. No fancy words to minimise my concerns. Good options to cater for the heat pump hot water system. Installers were friendly, quick and answered my questions. They went to some effort to get a good looking array on the roof. No extra charge to remove the satellite dish. Though, they could have cleaned up a bit better. Original ratingsPanel rating: 5/5
Inverter rating: 5/5
Value for money: 4/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5
Supplier Reply:
Hi Terry, thank you for the kind review. We appreciate your feedback!Thanks for letting us know about the clean up. It is important for us to leave each residence exactly how we found it. We have passed this on to the team as a housekeeping reminder.
If you have any questions regarding your new solar system, please don't hesitate to give us a call.
8 months later we asked Terry: "Are you happy with the performance of your system so far?"
Hi Finn, its hard to say that the system has met my expectations. We are currently renovating the house and have been living elsewhere for the last six months. Thus electricity usage has been minimal, and the service charge is paid from the solar feed-in credit. My current credit is $188 that means the solar system is earning about $32/month. Give me another year to see how it performs.When I moved house I also moved my internet connection meaning the system was showing "off-line". Apex Solar was very quick to inquire if I had a problem which I did not.
One thing I did regret is not getting one of those fancy monitoring systems. My daughter has one for her system and it gives some interesting stats.