Array Energy Reviews

Based on 4 ratings Aus Ranking

  • 5 star 0
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 1

Average Customer Review

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  • Customer Service
  • Installation

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About Array Energy, Solar Installers

Array Energy
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 291224C Array Energy Pty Ltd 

Array Energy is a Solar Power Installation business that serves Gold Coast QLD & the Northern NSW areas. Here are their reviews as submitted by visitors to SolarQuotes

Array Energy Solar Reviews

Warranty, Answered initial call and no further contact.

4.5 years ago, Array Energy were set up in Greenhills Shopping Centre in East Maitland NSW. I was interested and decided to get a quote. They were excellent. But now my B&B inverter is not working. So I contacted the director Campbell Medcalf and he said he would get someone to call me. Over the next 14 days I rang with no answer and sent 2 emails, one with photos of the inverter displays. And Campbell would not return emails or phone calls. So now I have complained to fair trading. I have read other reviews and most are of the same nature to mine. I suggest not using Array Energy as they don't honour warranty. Show additional information
If you have any issues with you system after its installed, they will just ignore you.
Having to now go to Fair Trading to try and get my system repaired under warranty.

Supplier Reply

3 Years ago when this solar installation was completed we were using a brand of inverter that was generally reliable that had an independent Australian Warranty.
Unfortunately, the company that was servicing the warranty went into receivership last year and we are having to cover the cost of replacing these inverters ourselves.
We have offered the client a replacement inverter however in this situation we don't believe the inverter is at fault and that there is another electrical issue.
We must apologise for the delay in responding to our client as it took us some time to ascertain the situation with original service agent.
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They installed the system within 10 days of signing up, everything is working fine, they did a good job with installing, the panels, and installing the meter with essential energy was extra. Show additional information
We were going overseas 6 days from signing contract. Install was scheduled for before our departure but weather intervened, however, the inverter was installed and the 14 panels went up while we were away. Show additional information
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