Aurora Solar Reviews

Based on 16 ratings Aus Ranking

  • 5 star 13
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.81
  • System Quality
    4.88
  • Customer Service
    4.94
  • Installation
    5.00

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About Aurora Solar, Solar Installers

Aurora Solar
Aurora Solar is a SolarQuotes Client (what does this mean?)
ABN: 91 226 458 818  ABN active since 25 May 2015 | The Trustee For The Jardine Family Trust
verified
ACN: 147 093 927  ACN active since 28 Oct 2010 | M-tech Electrical Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 203935C Mathew Edward Jardine 
verified

Advised Trustees to the Jardine Family Trust are:

M-Tech Electrical Pty Ltd (Company) ACN 147 093 927, and Jardine Mathew (Sole Trader), trading as M-Tech Electrical, ABN 13 864 862 480 and this Trustee is the holder of the NSW Electrical Contractor's Licence 203935C

Reviewers report paying: $5,500 - $6,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Aurora Solar has evolved from a traditional local electrical contracting  business formerly M-Tech Electrical pty ltd to what is now a dedicated  solar and renewable energy contracting company that services the local western Sydney area .

We have taken the traditional small business family values of our first electrical business that was  established as a family owned and operated business in the local Penrith Nepean area and transferred that same  culture into our operations at Aurora Solar.  We have a strong belief and vision for renewable energy in the home and workplace and believe that the solar industry is in strong need of local trades that specialise in Solar Energy to service  this ever growing industry to a high standard.

Contract Aurora Solar to do your next job, and rest assured you're only ever going to be dealing with qualified trades people to offer you advice and service based on professional experience and quality

Aurora Solar Solar Reviews

Prompt and professional customer service

Mathew from Aurora Solar was knowledgeable and very informative. Excellent service Show additional information

Trustworthy company & people to do your installation

Matt came out when he said and was on time. His quote arrived on time without any hassles. He did all the prep work with energy provider and made the whole process for me so easy. I would highly recommend Aurora Show additional information

Happy with the installation and great customer service experience

We have had a very positive experience from the customer service, advice and quote as well as the installation.
The information provided to us was factual and clear and the Mathew Jardine advised us with honest and upfront with his recommendations.
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Brilliant job. Fast friendly service.

Matt and his team at Aurora Solar were fantastic. From quote to install and setup, nothing was too much trouble. I never stopped with the questions and Matt took the time to explain everything perfectly. I was also impressed with how the panels look on the roof, perfectly set out. 4 hours after they were turned on and already made half my daily energy usage in guilt free power. Can't wait to get my first bill. Show additional information

Fantastic company

very nice company to deal, with Mat and his team did an excellent job both with specifying the best system, matching the system to the roof line, installation and follow up. Show additional information

Terrific Installer

Salesman was the Installer, he was punctual, polite and knowledgable.He was on site from the start to the finish.
He did the connection to the grid and filled out all the necessary paperwork as possible, he then cleaned up after
he had finished and took it all with him.
He continues to monitor the system after it has been completed.
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Meticulous and knowledgeable

I decided to go with Mat and his team from Aurora Solar, and saying that I'm happy that I chose them to do the job is an understatement.

Quoting process:
Out of the 6 quotes that I got, Mat was the only one who insisted that he does a site visit without me even prompting or asking him. He arrived on time (actually, earlier than expected which was good), went up on the roof, inspected and measured the area to ensure suitability. He explained how it all works in layman's terms and patiently answered my never ending questions. He was also the only one who advised that the inverter be installed in the garage as the location of our meter box (where most inverters get installed next to) is on a north facing wall, meaning it will get direct sunlight and that's not good for the inverter.

Installation day:
On the day of the installation, Mat and Anthony arrived on time (again, earlier than expected, which is awesome). They gave me a rundown as to what will happen throughout the day and always communicated back to me as they progressed. They even checked my roof for any broken tiles and offered to replace any that were damaged. They did not rush the job but instead meticulously installed the system with care. The whole site was cleaned up well then Mat setup the monitoring for the inverter, gave me a proper handover, and prepared all the relevant paperwork for the electricity company. He also advised me that he will be constantly monitoring the system and will advise if he needed to do any tweaks or if there is a fault in the system.

So if you are after a genuine and knowledgeable person who ensures that you are comfortable and confident before you make a decision on solar, then I highly recommend Mat from Aurora Solar above the rest. You will not regret it.

Thanks again Mat and the Aurora Solar team!
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Quality installation!

Excellent service and high quality workmanship on an install of a 15.4kw system! Everything is installed neat and tidy the proper way. I also have spanish style terracotta roof tiles which were a concern i had with installers doing it properly. I mentioned this to Mat and he was able to assure me that him and his team would be able to work with them. Supporting brackets are cut into the tiles as they should be. Isolator boxes have heat/weather shields on top. Cable runs are very neat and tidy. The end result shows, i am very happy i chose to go with Mat and Aurora Solar for my install. It is great to see someone who cares about the quality of the work they do.

Other things worth noting:
- Easy to deal with, easy to talk to and friendly
- Mat and team arrived on time every day at the time he said he would each day (7am)
- We had some spots of bad weather, causing delays however Mat and team still showed up to assess each day weather or not it would be possible to continue.
- all paper work (usual regulatory things and application to switch meter etc) was completed with the install
- System has been installed for 4 days now and the performance is excellent (it did 78kwh today).
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Completely Satisfied

Matt and his team did a fantastic job . From start to finish everything was explained to me . I would recommend Aurora solar to anyone . Great price Great Service Show additional information

Could not be happier

Matt and his guys did a wonderful job on our system. As an engineer, I had a million technical questions and Matt was more than happy to answer them all. Install was swift and the system is running well. Show additional information

Genuine informative punctual polite efficient

From first contact to installation we felt well informed and under no pressure. Matthew was the one that quoted the job and the installation ensuring there were no surprises. He knew what we wanted from his quote to installation. All documentation was provided and clearly explained. Matthew is punctual polite and a pleasure to deal with. Show additional information
Mat was an absolute pleasure to deal with. He worked with me to get the best solution for my needs and he was not afraid to tell me what I needed to hear rather than just what I wanted to hear. I would absolutely recommend him and his team. Show additional information
Matt from Aurora solar did and absolutely amazing job on installing my solar panels and inverter Mathew looked after everything from start to finish helping us selecting the right system for our needs he was very good to deal with and took a lot of pride in his work would definitely recommend him for anyone looking at getting solar panels..very happy customer!! Show additional information
Matt was awesome, there was no issues during the whole process and he kept me up to date and answered all my annoying questions throughout the process. I would and have recommended to anyone wanting to get solar Show additional information
I am keen to know if it can be configured so it will supply my home when the sun is shining if there is a blackout . I have an ABB Trio 7.5kw inverter Show additional information
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