BTS Energy

BTS Energy Reviews

About

BTS Energy is a family owned and operated solar energy company operating throughout NSW. The company says that it specializes in tailoring, installing and servicing commercial and residential solar panel solutions. They say that they have been in the electrical contracting business since 1988 and have been leaders in the solar panel industry since 2003. The company also says that its installers are fully accredited and that they can usually complete a solar installation within two weeks of receiving the refundable deposit. BTS says that its solar panel projects come with a 24 months workmanship warranty as well as the usual extensive product warranties.

Customer reviews for BTS Energy are available, and include the following:

" They (BTS) were absolutely wonderful to deal with and did an excellent installation. The tradesmen were skilled and courteous; overall I couldn't rate them any higher!"

" They had the system installed within two weeks. After sales service is also very good, and answered all my questions."

Eight customers reviewed BTS Energy and rated the company highly for value for money and system quality; and very highly for installation and customer service.

Panels, inverter and battery brands

Panel brands previously installed

Inverter brands previously installed

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

BTS Energy Reviews (11)

Show Most Recent reviews from All time

Average Scores

4.2/5

Value for money

4.1/5

Quality of System

4.7/5

Installation

4.3/5

Customer Service

  • 5 star 1
  • 4 star 9
  • 3 star 1
  • 2 star 0
  • 1 star 0

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A pity the help doesn't match the hype.

My system has a fault with the Orion controller & trying to get help to have it repaired is hopeless.
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The installers were fantastic. Efficient, cleaned up afterwards. Replaced some cracked tiles while they were on the roof.
The only issue (and not their fault) was the lack of clarity of what to do after the install - e.g. getting a 'level 2' sparky out to reconfigure/change the meter.
I would definitely recommend BTS.
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Original Review on 08-07-2011:

Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

14 months later we asked Lyn: "Are you happy with the performance of your system so far?"

YES
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Yes, BTS was referred thru your site - they were absolutely wonderful to deal with and did an excellent installation. The tradesmen were skilled and courteous - overall I couldn't rate them any higher!
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They had the system installed within 2 weeks. After sales service is also very good and answered all my questions.
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Very professional and knowledgeable service.Prompt and efficient.
Assumed contact came from you as BTS rang me.
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They are very professional and we are very happy. Thank you for providing such an excellent service for us.
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