BTS Energy

BTS Energy Reviews

About


BTS is a family owned and operated company which provides energy services throughout NSW. Our local business has been involved in the energy industry since 1988 and we have been industry leaders in our specialised field of solar panels since 2003. We have won numerous industry awards including our proudest moments:

2019 Clean Energy Council – Solar Design & Installation Award 
2019 NECA Industry Awards – National Winner – Small Contracting Business

Our mission is to provide quality workmanship that meets and exceeds expectations for all residential and commercial projects. Our current team comprises 10 full-time employees who are professionally trained, accredited installers and who specialise in tailoring, installing and servicing commercial and residential solar panel solutions. Our services guarantee provides that:

- Each member of our team has been industry trained and qualified to provide quality services in all types of project environments.

- Our fees are commensurate with the quality of our work and explained in advance of work commencing.

- All sourced materials are of the highest of quality, designed to ensure long lasting effectiveness.

- Our customer and staff safety is taken seriously and our Workplace Health and Safety practices reflect our commitment to safety.

- We will do everything in our power to ensure our services are completed to satisfy all our customer needs and requirements.

Customer reviews for BTS Energy are available, and include the following:

"They (BTS) were absolutely wonderful to deal with and did an excellent installation. The tradesmen were skilled and courteous; overall I couldn't rate them any higher!"

"They had the system installed within two weeks. After sales service is also very good, and answered all my questions."

Eight customers reviewed BTS Energy and rated the company highly for value for money and system quality; and very highly for installation and customer service.

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

BTS Energy Reviews (12)

Show Most Recent reviews from All time

Average Scores

4.3/5

Value for money

4.2/5

Quality of System

4.8/5

Installation

4.3/5

Customer Service

  • 5 star 2
  • 4 star 9
  • 3 star 1
  • 2 star 0
  • 1 star 0

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Professional, polite and informative

Great experience from quoting to install, also very informative on the process afterwards with new smart meter through electricity provider and how that process worked.
Panel rating: 5/5
Inverter rating: 5/5
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A pity the help doesn't match the hype.

My system has a fault with the Orion controller & trying to get help to have it repaired is hopeless.
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The installers were fantastic. Efficient, cleaned up afterwards. Replaced some cracked tiles while they were on the roof.
The only issue (and not their fault) was the lack of clarity of what to do after the install - e.g. getting a 'level 2' sparky out to reconfigure/change the meter.
I would definitely recommend BTS.
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Original Review on 08-07-2011:

Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

14 months later we asked Lyn: "Are you happy with the performance of your system so far?"

YES
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Yes, BTS was referred thru your site - they were absolutely wonderful to deal with and did an excellent installation. The tradesmen were skilled and courteous - overall I couldn't rate them any higher!
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They had the system installed within 2 weeks. After sales service is also very good and answered all my questions.
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Very professional and knowledgeable service.Prompt and efficient.
Assumed contact came from you as BTS rang me.
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They are very professional and we are very happy. Thank you for providing such an excellent service for us.
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