Gold Coast Solar Power Solutions Reviews
4.7
Leave a review Based on 7 reviews
- 5 star 4
- 4 star 2
- 3 star 1
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.86
- System Quality 4.86
- Customer Service 4.43
- Installation 4.57
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Gold Coast Solar Power Solutions is a Solar Power Installation company based in Worongary and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes
Gold Coast Solar Power Solutions Solar Reviews
Re Customer service : salesman 5 plus stars; physical installation 5 stars. Designers knowledge of NSW energy distributor rules : 2 stars. GCSPS is a company based just over 30kms north of us. But they are in Qld .. and we are in NSW. We had held on to a marketing letter from them, sent a few months previously, to the "solar power system owner" at our address (we had an old small system). The sales process was exemplary - salesman (Russell) could not have been more helpful, was not pushy, and answered our myriad questions patiently. The company only offers good quality components (per lists on solarquotes website). Having asked for a 5kW system, we accepted the quote (which said a Fronius Primo 5kva inverter). A couple days later we were told that we were not allowed to have that installed ..a 4kva was the largest we could get approval for. Reason given was the distance from the meter box to the street supply. We contacted the electricity distributor ourselves and found that for a domestic urban install such as ours, a 5 kW system would not likely be a problem. At 3pm the afternoon before installation date, the designer at GCSPS finally contacted the electricity distributor to discover that they had wrongly interpreted the rules ! The installation on the Friday went very well .. very nice guys to have onsite. Everything left clean and tidy. However on checking that we had a 5kva inverter going up I discovered it was the Fronius 5.0kva AUS model - with a 4.6kWh capacity. Why? The head installer explained that all inverters had to have reactive power control with 90% lagging. He even phoned the office to have the designer explain this to me and pointed me to a very well written article on their website. The next day I did more research and realised that their article referred only to Energex, the distributor for the Gold Coast area (not across the border, where we are). Further contact with the electricity distributor for here (Essential Energy) gained the discovery that reactive power control was NOT required by them on a 5 kW system. It also gained more in depth information on the 3 cables they look at (pole to supply point; supply point to meter box; meter box to inverter) and the limitation of no greater loss than 1% in ..MORE than one ..of those cables (domestic, urban). So again confirmed, there was no problem with us getting a 5kW system. Finally the designer conceded that they had not been cognisant with the rules for our location. To be fair they did offer to replace the inverter with the 5.0kva international model... we had had enough and declined. Such an enormous amount of hassle, reading, researching etc to convince several experts there that their confident pronouncement on rules was not correct. For a SE Qld installation, I would recommend them without hesitation (though that is qualified by the same designer saying our 4.6kW inverter could "easily handle" 23 of our REC 290w panels ... really? ) For a prospective purchaser just over the NSW border, I would suggest they either become particularly knowledgeable on all the rules ... or use a NSW installer.
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The quotes I received from the companies supplied by Solar Quotes were ridiculously overpriced.
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Nothing was too much trouble for them and they gave excellent service.
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Went with Gold Coast Solar Power Solutions after getting quotes from several other companies. Jadon the salesperson was able to answer all my questions and offer several systems and discussing the advantages and features of each system. Installers arrived on the day as scheduled and did a superb job. After sales queries was also answered very quickly. I would recommend this company.
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I received about ten quotes and compared equivalent quality systems with each other - all European inverters and panels.
In the end the company I went with came in with the best price and their service was excellent. Show additional information
In the end the company I went with came in with the best price and their service was excellent. Show additional information
The salesperson made the great difference to our decision to choose this supplier. He did not demean other companies in order to get a sale, was professional, prompt, friendly with a happy disposition, gave a good price with good system and all information we needed. He scheduled the installation within two weeks and had it installed on time. The total work was of professional quality from all Gold Coast Solar Power Solutions team members.
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