GoRun Solar - Company Review Notice GoRun Solar - Company Review Notice
GoRun Solar

GoRun Solar Reviews

4.9

Based on 55 ratings

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GoRun Solar is a Solar Power Installation company based in Coopers Plains and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes
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GoRun Solar Reviews (55)

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Average Scores

4.8/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 44
  • 4 star 10
  • 3 star 0
  • 2 star 1
  • 1 star 0

Helpful, competitive, and did everything they promised

We had an old 1.5kw system that we wanted to upgrade entirely as part of our renovations. We explored various comparison/review sites looking for genuine reviews, and GoRun had some excellent scores and comments.

We decided to get quotes from two other well reviewed installers who covered our area, as the industry, technology, and regulations are a constantly moving feat that we didn't feel we had a good grasp of.

We knew exactly what we wanted to achieve before we talked to anyone. Jay from GoRun came out straight away, and sat with us fielding all our questions and concerns, as well as getting a good idea of what we were wanting. In a semi rural area reliant on power for our water pump and septic system, and having experienced significant power outages, we needed continuity of at least some power available if the grid was down. Our ultimate goal is to install batteries as well, so we needed an inverter that was already capable.

Jay recommended a Fronius inverter that supports a PV outlet if the grid goes down, so we can keep essentials running as long as we have some sunshine. It is also ready to add in a battery array when we're able for even more independence. The Aiko ABC panels he suggested were also ideal as they perform well in cases of partial shading.

Both the other companies we talked to suggested similar systems (the Fronius inverter was very popular), but neither one came to visit our site and understand our needs, so their proposed packages felt generic rather than specific to what we wanted to achieve. One was very close on pricing, the other wanted almost twice as much for a nearly exact system.

We went back to GoRun with more questions to really dig into the nitty gritty of implications with our energy provider and Energex, and they always responded with relevant and accurate answers, without any pressure to proceed.

In the end we felt as confident as possible with them as our supplier and placed our order. Their communication was spot on, and a week later we got a call to schedule our installation straight away.

The team arrived yesterday morning, and every single member was friendly, respectful of our property, and professional going about their work. David from GoRun supervised the job, but they all knew their stuff, and Mark the electrician working on our board was splendid. Within a couple of hours all the panels were installed, and shortly after that the inverter came on line and we were tracking power on our mobile app. The site was left spotless.

Of course, at that point the clouds had come over and it was raining, but to our surprise we were still generating power, supplying the house, and even sending some back to the grid.

In no time at all we then received all the warranty and registration documents, they'd even done the admin for the extended warranty offer Fronius are currently providing.

It's only day two, and it's still overcast and rainy, but we're generating, covering the household needs, and sending any extra to the grid.

We went into this feeling we were treading through a minefield. We've come out this side feeling we've got a system that does the things we want, ready for our future plans, and with a supplier that did everything they promised as well as what we asked for, at a fair price for good quality technology, and as little hassle as possible.

What more could you ask for?
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Highly recommended Go Run Solar

Jay Dave was my first point of contact for Solar installation. He is extremely professional and believes in giving right advice to customers.
It’s being 5 years I have installed Solar with him and never had any issues, neither I have paid any electricity bill till date.
His team is fantastic who provides great customer service after installation.
Special thanks to Kevin Johnson who has full knowledge and understanding of products. I have personally experienced his service when there was a technical error, he immediately fixed it over the phone.

Highly recommend Go Run Solar
Inverter rating: 5/5
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Most reliable & affordable Solar in Brisbane!

For quality, price and expertise Go Run Solar are the best!
The sales team, Jay in particular, was so knowledgeable and helpful in deciding which system was best for us, he even FaceTimed me to show me through their warehouse! Then Dave and the installation team were amazing and again, so knowledgeable and helpful. When they had a cancellation they got our job in just 5 days after we paid our deposit.
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Great Experience

Outstanding service from Sales, to install team. value for money and fantastic to deal with. There were no hidden costs. Everything was explained before purchase.
Jay was great to deal with. The entire team was great to work with and explained everything.
The installation was quick and Tidy. The electrician gave clear instructions about using the system. Excellent service, Thank you GoRun Solar.
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Great service, timely and proactive communication making a perfect experience.

Phenomenal service with proactive communication. Journey been very structured and smooth from start to finish. Team delivered what they said they will on time. Would defs use their services again and highly recommend them.
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Very professional, highly recommended

Start to end, everyone in Go Run Solar did a great job, showing their experience and commitment to a great outcome.
The quotes, information, facts, knowledge and technical expertise of the installers was excellent.
18 solar panels plus an inverter installed in 5 hours, no issues at all.
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommended

We had three quotes - GoRun Solar were comprehensive and gave balanced advice and quote. In particular they cared about safety of installation as we have a steep roof, so sent installers out to confirm what was required for protection. Installer helpful, professional and gave clear instructions before leaving. Overall follow up support from GoRun Solar excellent. App great to track usage, feed in and savings.
Panel rating: 5/5
Inverter rating: 5/5
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Effortless business such a pleasure

The whole team was very honest prompt and professional. From sales to install everyone was very professional and capable. Highly recommend go run solar.
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Friendly and professional

Friendly and professional team. Did a good job. Thank you!
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Excellent Service

It was smooth process. Go Solar explained all the process. Service is fast. Always there to answer your queries.
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Professional Install

Job done well with no problems. Have no problem recommending gorunsolar!
Panel rating: 4/5
Inverter rating: 4/5
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Wonderful solar company to deal with

I had a new 6.64KW solar system (415W Longi panels + Fronius Primo Gen24 inverter) installed a few weeks back by Go Run Solar. And I'm extremely happy with the services provided by Go Run Solar: from meeting the sales reps, to getting a quote, and getting the system up and running.

Sales reps: David and Jay dropped by my place to explain the options available to me. They're both very friendly and knowledgeable about solar systems and the industry. They're honest and open with me, and provided good, solid advice on which system (panels + inverter) to choose from. They also spent a fair bit of time answering my questions, and also helped me with a couple of electrical related issues. I really appreciate both of them for their time and effort.

Price: I've received several quotes before approaching Go Run Solar. After comparing the quotes, and also looking at the panels and inverter that they're offering, I believe what they offered was the among the best.

Installation: I was able to get the system installed about a week after accepting the quote. Installation was done by the company's subcontractors, and they were friendly and professional. Everything was completed satisfactorily within a day. There were a few electrical issues encountered during installation which required some extra time to address. They stayed on and addressed the issues and made sure system was up and running before leaving.

My system has been up and running for about 5 weeks now without any issues, and it was able to generate on average about 27-28kWh a day so far.

Overall, the whole process was smooth and stress free. I'm very happy with the sales team, the price and also the installation. I would highly recommend Go Run Solar to anyone who's interested in getting a solar system.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent Service

GoRun Solar were easy to deal with, Michael was very informative and knowledgeable and answered all question that I had. I wanted a Solar Panel & Battery System and they provided, which was installed in a morning and all went well. I recommend the GoRun Solar team
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Definitely recommend these Guys

Got many quotes no one came to site reason to choose Go Run solar as they came to site discussed my preference and guided me in the direction of quality and value I have gone with Longi panels with Fronius Gen24 which gives me option to add battery later. Tidy installation I'm so happy choosing Go Run Solar
Panel rating: 5/5
Inverter rating: 5/5
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Would not recommend

The process was difficult to say the least, contract was for 6.6kw system ended up with a 5.9kw system due to the company wanting to add an additional $700.00 fee for the repositioning of the TV aerial and additional brackets that was not stated in the original signed contract. The solar was supposed to be installed in early August, It was finally installed in September. From start to finish there was nothing but issues.
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Great Service!!

Smooth sailing process! The team will answer and explain all your questions.
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I've received a couple of quotes from many companies for my solar energy system purchase. I found out that GoRun Solar is the best choice because of the best price, quality, service, warranty, instal

I've received a couple of quotes from many companies for my solar energy system purchase.

I found out that GoRun Solar is the best choice because of the best price, quality, service, warranty, installation, reviews and so on.
The solar consultant is an expert and has very strong knowledge about solar products and industries in Australia.

Jay Dave explained in more details and gave me the best consulting so I decided this company because I found out GoRun Solar is the best in price, quality, service, warranty, installation, reviews and so on.
The installation was very smooth and professional step by step in strong experience.
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Great sales process and customer support

The sales and quoting process is butter smooth as both Jay and David went extra miles to answer all the questions well. Everything is communicated in a professional and timely manner during installation and we appreciate the all round customer supports until the grid connection.
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Beautiful work looking great

Great service by the team. The quote on the service was fair and job installing was done on time great team. All the things were explained in detail real value for money
Panel rating: 5/5
Inverter rating: 5/5
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I highly and absolutely recommend this company.

I've received a couple of quotes from many companies for my solar energy system purchase.

I found out that GoRun Solar is the best choice because of the best price, quality, service, warranty, installation, reviews and so on.
The solar consultant is an expert and has very strong knowledge about solar products and industries in Australia.

He explained in more details and gave me the best consulting so I decided this company because I found out GoRun Solar is the best in price, quality, service, warranty, installation, reviews and so on.
The installation was very smooth and professional step by step in strong experience.

Also they guided my Fronius inverter app setup so I didn't need to do anything.
After the installation, they organised all my warranty documents including registration and gave me.
So, I didn't need to do anything.

If you are still hesitating to choose a solar company, don't waste your time.
The GoRun Solar will give you the best solution.
I highly and absolutely recommend this company.
Panel rating: 5/5
Inverter rating: 5/5
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Thanks Gorun Solar

Really good deal price, best Customer service, professional installation team and quality products. that's it what I looking for. If anyone looking for Quality Solar system, Go Run Solar is highly recommended team.
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Excellent company to deal with

Very good interaction from start to end. From Sales team (Michael) Installer (Greg ) were very helpful and knowledgable
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By far the best!

GoRun were by far the best sales/technical advice experience had!. I gathered quotes and sought advice from K2BG, Yuma, MCElectrical, Positronic and GreenSolar but GoRun stood out by far.
My selection criteria were: price Vs quality Vs experience Vs warranties Vs technical knowledge Vs previous customer satisfaction and GoRun aces them all.

There is no question too hard for these guys. I researched everything they said and it all came up trumps. Michael is a wealth of knowledge and if there is something he doesn’t know (rarely), he will find out the facts and revert immediately (not leave you waiting days unlike others I experienced). Their price was the lowest of all quotes but their products are top notch. How?.... my guess is these guys have big money behind them so they can do big deals with suppliers. They also guarantee their quoted STC rate on their quotes... so no extra out of pocket at the time of paying the bill.

The installation was smooth, clean and done inside 5 hours... including a complete meter board upgrade. On site was a qualified roofer and certified electrician who installed a 6.6kw system with sungrow 5k premium and 18 x 370w Longhi panels.

They even relocated a Foxtel antenna for me to reduce shading on the panels.

If you haven’t got a quote from these guys yet, don’t commit until you do is my advice.
Panel rating: 5/5
Inverter rating: 5/5
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Customer Service and value of money

The entire experience with Go Run Solar was efficient and pleasant. Good customer service, good installation, and good price. Jay was very helpful in helping me decide which was the best system to install and Hazel did a great job in organizing the install quickly and efficiently. The installers were great and had the whole job completed in 5 hours. They even took the time to check for any broken tiles while they were on the roof. I highly recommend Go Run Solar.
Inverter rating: 5/5
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So far so good!

Sales and quoting process was very efficient.
Installation was very quick and I could see they paid a lot of attention to detail - also very friendly installers, ready to answer any questions I had.
The customer service from GoRunSolar is amazing. They are always available to answer any enquiry.
Everything was arranged for me, even the App on my phone. I am very grateful to have found this company.
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Professional and friendly

- Quick and easy process
- Very competitive quote
- Very personalised recommendations
- Premium quality invertor and panels offered
- Positioned the panels 2 sides of the roof to enable maximum sun coverage
- Excellent after sales support
- Offered flexibility around payment options
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Fantastic service

Rang Kevin for a quote for additional solar panel. Got the quote the next day.
Kevin rang to let me know that the installers will be coming in within a week.
just 2 days later, installer rang. They are 30mins away.
Installer turned up and installed the additional solar panel to the existing ones.
Very professional.
Panel rating: 5/5
Inverter rating: 5/5
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Awesome company, prompt service.

Well, where to start. This has been the best service I have had in a very long time. A friend recommended that I contact Jay to get a quote and it was the best move ever. Jay the salesperson is absolutely amazing, very thorough and very knowledgeable and made my job of choosing a solar system and solar company very easy. One week after accepting Jays quote, my new system was installed by a awesome install team and is running perfectly. My hat goes off to the team at Go Run Solar for the fabulous work and awesome customer service, what a great company.

Scott (One very happy customer)
Panel rating: 5/5
Inverter rating: 5/5
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Best in Brisbane

Amazing service through and through. From the start, the guys will come to your house physically to draft how the panels will fit on your roof. The quote was competitive and the gents kept in touch constantly. Every step of the way, you are kept in the loop. Even the after sales, the team will continue to respond to you and help you with your concerns.
Panel rating: 5/5
Inverter rating: 5/5
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Prompt and honest service.

A smooth, prompt and honest process from sales to install. House is not great for solar and they said that upfront with options. Ongoing customer service has also been prompt and professional.
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Fantastic installer

I have been using this solar from the last 8 years, it has been installed in my previous property as well. This is really helpful and good deal.
Customer service is very good,
Panel rating: 5/5
Inverter rating: 5/5
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Amazing Customer Service

Excellent customer service and very flexible with the installation process. Highly recommended to everyone. Value for money and affordable pricing with high quality products.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent service

Go run solar company is a very professional company.Customer service is best.Installation is perfect.Highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
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Good value for money and excellent customer service

We were after a replacement rooftop system - and the sales and quoting process was excellent. Pleasant sales guy came to site, actually took the time to check things out properly and what we required. Cost effective quote. Installation was well communicated, punctual, and I was impressed with the care they took. Nice and tidy job.
Customer service has been good. They ensured everything was working well and have followed up on all queries promptly.
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Amazing service overall

GoRun Solar provided exceptional service not only during the installation of the solar panels but also after-sales service. Trusted service provider and timely communication throughout the process. Lot of my friends have been serviced by GoRun Solar and all of us are happy customers. Would certainly recommend GoRun Solar to anyone who is considering to get solar panels!
Panel rating: 5/5
Inverter rating: 5/5
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Excellent advice, competitive price, prompt installation

Recommended by colleagues, compared very favourably with the majors. Didn't try to up-sell to something we didn't need. Install prompt, professional, mostly tidy. If I was picky they could have done a little better picking up debris on our driveway. Overall won't hesitate to recommend to other friends.
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After years of putting it off, we finally got solar!

We have long wanted to reduce our carbon emissions and embrace solar, but the industry just seemed so full of shonky companies and deals that sound too good to be true. That we just never felt confident moving beyond the early research phase. But having heard great things from our neighbour who had a system installed by Go Run Solar 4yrs ago we decided to see the process through. I personally met with 3 companies who all had great reviews on Solar Quotes and came highly recommended by family and friends. The first company (a local electrician who does solar installs) came in at $6,333 for 6.6kW. The second company (a large energy retailer) came in at $5,220 for 6.6kW. Go Run Solar came in at $4,300 for 6.6kW including upgrade to black rails and clips. All companies quoted on Fronius Inverter and Jinko Panels (or equal).

Go Run Solar impressed me with their depth of knowledge and their informed and balanced answers to my many questions. They offered real world advice that went beyond just the install and included great tips on how to get the best out of our system moving forward. The install had to be rescheduled due to a week of heavy rain and I was kept informed the entire time. The customer service from quote to completion has been first class. They even called me the day following install to check my house and yard was left clean and tidy and to see if I had any questions. Absolutely exceptional!

We were very happy with the process and would highly recommend you chat with Michael at Go Run Solar if you’re considering solar, or even if you just have a few questions. A great company to deal with. I feel so very relieved!
Panel rating: 5/5
Inverter rating: 5/5
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You will never go wrong with go run solar

Very professional.. it was all worth the deal. Excellent throughout the process of the installation
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No stress process

Jay was very helpful and knowledgeable at our meeting, great price for quality system. Very high level of customer service. Installers were very professional and polite. Very Happy
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Excellent service

We are very happy with service provided by Go Run Solar and received good support and great advise choosing the right solar system and Installation done on time and very polite and we highly recommend Go Run Solar.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent Service

Our experience with Go Run Solar was faultless from start to end. Jay was our main contact and he was very professional. We are more than happy with our system and the team at Go Run Solar.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent installer.

Michael the sales person was very knowledgeable and honest. Installation went perfect. Very tidy. Great customer service. All my enquiries were answered immediately.
Panel rating: 5/5
Inverter rating: 5/5
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HAPPY WITH THE INSTALLATION

For every question I had, they were able to answer and more. They gave me all of the information I needed and I am very glad I chose Go Run Solar. Everyone was very friendly. Obviously Solar Energy isn't cheap, but even after a short time, it is starting to pay for itself. They offer good prices and it will pay for itself. I am extremely happy with my purchase and strongly recommend you to get Solar from Go Run Solar. I have told all of my friends about it, and they are all happy with it too. They made setup easy, and helped through the whole process.
Inverter rating: 5/5
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Original Review on 01-04-2020:

Great company to deal with

Great customer service. Good quality systems provided at good price. Good installers. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Jason: "Are you happy with the performance of your system so far?"

Yes all working well
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Professionals - Great Price and an Exceptional Service

Finally got my old panels replaced by professional installers from Go Run Solar. Fabulous and hassle-free service from start to end. Jay, Michael and the team were extremely helpful and professional to the core.
Work completed -> The installation team upgraded the switchboard and installed panels (two-storey) on a hot and humid day. Pictures of the installation work were handed over.

Highly recommend these guys.

Best wishes to the team, as always.

Thank you.

Srini
Panel rating: 5/5
Inverter rating: 5/5
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Worth the money

Jay from Go Run solar was awesome. He explained all the options we can go for and provided a very good qoute.
Inverter rating: 5/5
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Excellent service, quick response

Communication with the team was quick and to the point. The installation went very smoothly and completed in around 3 hrs. Setting up the Fronius Primo system was a bit confusing, but one call to the team and the app was up and running in no time. Grid connection was arranged by them and completed within the timeframe. The output has been excellent and less than 2 weeks later, I can already see savings.
There have been no issues at all until now.
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Top Product backed by an exemplary team.

Big Shout out to GoRun Solar.

I had my system installed 2 years ago and the installer from the Sunshine coast, I shan't name them that wouldn't be "Smart") Anyway they installed a 6.6kw 3 phase Fronius System. The WIFI was never set up by the installer. Despite several requests to return and set up the wifi and smart meter they sold me (which I probably didn't really need given
the size of the system) I was to be continuously let down and eventually gave up.

Skip forward two years and I was in the market again for my daughter who had recently moved into her new home and wanted Solar. Being dad I was asked to check out the market. I was drawn to the first rate reviews of GoRun Solar and met face to face with Ray. A charming gentleman who explained everything they offered in layman terms. The systems they offer are top spec and extremely competitive.

They fitted my daughters system very quickly indeed. Just over two weeks. The process was smooth and the installers polite and tidy. My daughters meter box was dated and required additional work for it to be compatible for installation. Jay kindly rectified this at no extra cost although it was at extra expense to the company.

In addition to my daughters excellent experience, I happen to mention to Jay my own issue with our installer and the lack of monitoring by Wi-Fi. which they failed to set up. Jay organized his colleague Michael, another charming helpful chap to come to our home and take the time to set up what another company failed to do. How's that for service!

Fitting a system that may on occasion require some attention is not good when the after sales service is shoddy. And can cause angst and lost time and frustration. Therefore do yourselves a favour and give these guys your business. You wont be disappointed. Thanks guys, top work. Keep it up.
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Sales was not pushy, and offered a great price straight away. Installer contractor was very professional, and provided great advice.

Sales was not pushy, and offered a great price straight away.
Installer contractor was very professional, and provided great advice.
Customer service called me a week after to check how things are going.
Inverter rating: 5/5
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Fantastic Installer

So punctual, helpful and trust worthy people
Easy to communicate

They know customers needs

5/5

Recommend
Panel rating: 5/5
Inverter rating: 5/5
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