OBrien Solar AUS

OBrien Solar AUS Reviews

DETAILS
90% 0%
4.6

Based on 55 ratings 2 Reviews removed

About

O'Brien Solar AUS (previously known as Apollo Solar (more info here: https://apollosolarpower.com.au/apollo-solar-have-exciting-news/) supply and install high quality, long-lasting solar products that are built to withstand the harsh Australian heat.

 

Since our inception in 2010, together with our partners we have assisted over 7500 customers reduce their energy bills. 

We have completed over 7,500 solar PV system installations, installed over 180,000 solar panels, and approx. 9000 inverters (including Micro Inverters).

We pride ourselves on Workmanship and Honesty in an industry that often has anything but.

Our reputation is important to us, and we strive to assist our customer reach their energy efficiency goals and within a budget that suits them.

With a friendly, no-obligation approach to energy efficiency, our customers are left satisfied and educated on their options.

We operate out of two offices, located in both Townsville and Brisbane.
From these offices and with our friendly staff, we are able to provide a fantastic service and quality solar power and solar hot water installation at competitive pricing.

This year we won
Neca Green energy (Solar) Project of the year (this was for a projects under $1million)
Master Electricians National emerging business of the year
Master Electricians Victoria emerging business of the year
Master Electricians Women in contracting award

 

Master Electricians Service Business award

Reviewers report paying: $6,300 - $7,650 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

OBrien Solar AUS Reviews (55)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.6/5

Value for money

4.7/5

Quality of System

4.6/5

Installation

4.6/5

Customer Service

  • 5 star 26
  • 4 star 25
  • 3 star 3
  • 2 star 0
  • 1 star 1

View Timeline

Friendly staff, prompt quote & great installation

Ergon Energy are yet to contact me to install digital meter
Show Details

Quick and easy install

The response from Rhyme at O'Brien Solar was fast, he was knowledgeable, gave good advice and a competitive quote. Once I chose to proceed, they were able to slot me in for installation quickly and the panels and inverter were online and operating quickly. Very happy with the install and products that were supplied.

Only a minor gripe, but the contact came from O'Brien, iMAgroup, and various other related companies managing the appointment and invoicing. That didn't inspire confidence but Rhyme was the main contact from sales right through installation and everything was working fine. He had explained that they were previously known as Apollo Solar and were now part of O'Brien.

Panel rating: 5/5
Inverter rating: 5/5
Show Details

Andrei, Mark and their team were excellent.

Andrei and Mark were helpful, personable and informative. Their installation team were respectful, tidy, even taking away the old Foxtel dish. They helped set up the app and checked in afterwards to ensure everything was working correctly. Fantastic people to deal with. Highly recommend them.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Very easy install

The sales and quoting process was very good. Plenty of information and were able to answer our questions.Andrei organised for the chap in charge of installing our unit to come out before hand to discuss with us where the cabling was going etc.this was very helpful,
the installation was on time. Great guys to have around and kept us in touch with what they are up to. Everything was tidied each day after work.
We are still waiting for the grid connection expecting it in the next day or two. the install has not long been completed,
Show Details

O'Briens Solar a little disorganised

We used the Solar Quotes site to get 3 quotes and to do our background info digging. That site is really really useful.
We went with O’Briens but wouldn’t recommend them just yet. They recently took over Apollo Solar who have been locally active on Magnetic Island for several years. We found that maybe their new business model is not quite smoothed out yet. They had a siloed operation where sales didn’t talk to installers who didn’t talk to accounts. Example, we were contacted 4 times on the proposed day of installation for full payment, but the system had not been installed because they missed the delivery ferry.
There wasn’t a single control point or person that we could communicate with and we had to ask for what the plan was and confirm install days. I think they might have a bit if a “Jim’s Mowing” franchise approach and this might smooth out later on. The individuals were pleasant enough but we still haven’t had correct completion of the inverter installation.
The installer placed the inverter in the existing metal box from the previous solar system, and then told us it would need a fan installed to keep cool and for warranty. I asked why he put it in the box and he told me because I asked him too!!! Still waiting for the fan.
Very poor after sales communication and documentation. I have communicated my misgivings to their sales agent who did a pretty good job for us.
Thanks for your help at SolarQuotes during our decision process.

Panel rating: 5/5
Inverter rating: 4/5
Show Details

My solar experience

The installer worked with me to meet a particular time frame from when we settled on a house to when we were going away for an extended time. All went very well except for a minor (but annoying) communication glitch at the end. If you are reading this, I would definitely recommend them to you.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Amazing installation

I received a couple of quotes through Solar Quotes. The O'Brien Electrical Rowville was one of them and it was also the most competitive one. I had quite of alot of follow up questions on the quote and the layout, which were answered very promptly. I chose a large, nearly 20kW system, which took 3 days to instal. The team were great to deal with, on time and from what I can see (from the pictures as this is a double sotrey house) the instal looks neat. The performance also seems to be amazing so far. It's only been about 6 weeks since the installation but I can definitely recommend the O'Brien Electrical Rowville team.
Inverter rating: 5/5
Show Details

Very Happy with new 13.2KW System

Had 3 quotes, 2 in person and one remote. Selected O'Brien due to size of the O'brien group and flexibility they gave me in selecting the components i wanted. They were able to do within 2 weeks and bettered the price of the lowest price bid. I ran a very transparent process, but also had positive engagement with Andrei the salesman who used a drone to check out the roof.

Installation went smoothly with no mess. There were 2 minor issues (one was the smart meter had a minor issue and I needed a wifi extender). Both issues were resolved very quickly and the installers answered all my questions and walked me through trouble resolution successfully.


Overall very happy with the system I went with and the process was made easy by Solar Quotes. Very happy and now saving up for a battery.

Panel rating: 5/5
Inverter rating: 4/5
Show Details

A little more expensive than some other installers but the obrien name and warranty gave peace of mind

Very easy to understand what was happening and when ,salesman went into a fair amount of detail to keep me informed of what to expect. Tradies were friendly an hard working and finished 32 panels and inverter in a day as well as cleaning up after wards .
Grid connections all organised by them, all in an easy transition to solar!
Show Details

Highly professional and responsive

Excellent sales process involving information and advice that was clear and understandable

High quality installation process. Very efficient, courteous and professional. Consulted and informed through whole process

Multiple follow ups and checking regarding grid connections and use of apps

Highly recommend
Show Details

Original Review on 06-11-2022:

I'm very impressed with the salesman coming to my house and also the installers.

The salesman came to my house to discuss my options and explained in detail the different components as well brands and warranties.
The installers were polie, punctual and tidy.
They also helped organise the grid connection after installing.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Jane: "Are you happy with the performance of your system so far?"

Yes. I believe that I have chosen the right system.
Show Details

Very professional

The gentleman who did the quote was very professional and explained every aspect of the process and quality of equipment.
The installers were very good and fast.

Panel rating: 4/5
Inverter rating: 4/5
Show Details

Timely and Proactive

Happy with the process from quote to install. O'brien Electrical were timely and proactive in all of our dealings. Many thanks to Rhyme and the team at O'brien.
Inverter rating: 4/5
Show Details

Original Review on 19-07-2022:

Great installation. Great value!

The three quotes we received were all pretty similar in price, but we went with Apollo Solar because they were the only company who wanted to come and check out the site before giving us a quote.
They arrived to install the system on the time and day they said they'd be here, and they took all the bits and pieces of rubbish with them when they left. The three men who did the installation were very polite and showed me how everything worked when they'd finished.
Apollo Solar let the electricity company know of the installation so I didn't have to do anything at all.
I'd recommend Apolla Solar to anyone contemplating a solar system.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Keren: "Are you happy with the performance of your system so far?"

The system is still performing great, and the electricity bills are down.
Show Details

Easy Process

Getting solar can be daunting and confusing. The salesperson Andrei stepped me through everything and took my endless phone calls and questions. They helped me every step and checked after installation to make sure I understood how to connect to the grid. Very happy and would recommend.
Inverter rating: 4/5
Show Details

Great Service

Great service, great price and great after sales service. Vu was very professional, knowledgeable and friendly and came to our house on more than one occasion to answer all of our questions. Very satisfied customer and would highly recommend this company.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Great system

Great experience from start to finish. The sales consultant explained everything well to me and the install team were neat and professional.
Panel rating: 5/5
Show Details

Solar in Ipswich

It was a very close call in terms of which supplier we opted for. Another supplier had different panels at a better price that I was very keen on but instinctively I opted for Apollo because Mark was first in with his quote, polite, knowledgable and factual + plus a long workmanship guarantee. There was no smoke and mirrors, no upsells or pushy sales tactics.

The install seems great, the technicians were polite and it was a fuss free process. Too early to comment on the benefits.

We had previously had solar so the connection was straightforward. The only minor thing that would improve the process would be a little more clarity in advance around payment timeframes and the subsequent connection process.

Would definitely recommend Apollo.
Show Details

Love the battery

I had my existing 13.3kw Longi panels with a 10kw sungrow inverter upgraded to a 20kw system by adding 6.7kw of panels plus a 5kw sungrow hybrid inverter and a 19.2kw sungrow battery. The installer was super nice, easy to talk to, very consultative, and had to solve several complex problems to get the job done. The panel + hybrid inverter + battery instal went smoothly. The EPS load circuit was more challenging due to the space available in my switch box which resulted in the entire switch board needing to be rewired with single switches to enable everything to fit. One thing to consider before the installer arrives is what do you really want / need on the EPS circuit. Getting the iSolarCould app to work correctly and recognise all of the equipment installed was challenging, but the installer persevered and after a 2nd site visit and several calls to Sungrow we had everything up and running. Since the initial technical teething problems the the app has worked well, and everything seems to upgrade its firmware automatically and I have had zero problems. My only comment about Sungrow would be that whilst their products have worked flawlessly for me since the install, they seemed to not have enough people available on the phone line to work through issues during the install in a timely fashion, however we did get there in the end, it just took a little longer. Happy Customer
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Show Details

Very Happy, Thanks!

Andrei from Apollo solar was great. Quick to respond, patient and helpful. I had a bit of red tape to work through with body corporate and the embedded network operator at my townhouse complex, but Andrei and the team were able to quickly assist as required.

Andrei also recommended the CatchPower relay to effectively solar power my hot water. Great!

Happy with the installation, and even happier with the results. Apollo Solar were also able to find a better, more aesthetically pleasing route for the conduit (hidden within the building facade) than initially planned which was much appreciated. They could have just stuck with the original plan, but instead found a better way.

Five stars. Thank you.

Panel rating: 5/5
Inverter rating: 5/5
Show Details

Happy Customer

Process was quick and easy from requesting quotes (thru SolarQuotes), to ordering, installation, grid connection and followup by Apollo Solar Townsville to see if we were happy with our system and that everything was working as it should.
Show Details

Fantastic installer to deal with

Great service and I’d recommend Apollo Solar. The installers were professional from start to finish
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Great quality all round ticks all boxes

Definitely the best quality system and install I have seen. Not a cable to be seen. All parts and fixings used are those recommended by solarquotes so no extra research required. Install quick and easy. If you want an install with no problems or nasty surprises I highly recommend Apollo Solar.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Very professional, great communication, keeping tenants happy

The quoting and sales process was great. Communication with Vu by phone and through texts and emails was fantastic. The installation was for a rental property in Townsville and I'm 1400 kms away in Brisbane so I was worried that it would be difficult to arrange. However, Vu explained and arranged everything including liaising with the property manager for entry notices etc. I've waited to write this review so I could get feedback from the tenants via the property manager and am assured that the installation went well, the installers were friendly and polite.
Inverter rating: 5/5
Show Details

Original Review on 08-01-2022:

Great service from quote to installation

Apollo Solar Townsville personnel were polite and punctual from the quote to installation and ongoing support. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Robyn: "Are you happy with the performance of your system so far?"

Yes
Show Details

The installation was painless, crew arrived early and were finished and cleaned up by early afternoon.

Salesperson Vu was straight down the line with me (I had done a lot of research and I am an ex electrician) no sales pitch, just factual stuff that a lot of others don't come forward with unless pressed. Because of the shading on roof during cooler months Vu recommended 2 different systems...........ended up settling with Solar Edge with optimisers fitted to panels.
The installation was painless, crew arrived early and were finished and cleaned up by early afternoon. Showed in detail how system was installed (lors of pics) and how to monitor wirelessly.
Show Details

Professional Installers

The sales process was excellent. The installers were very neat, tidy, clean and Friendly. I am still waiting on Ergon to connect to the grid. The EWS was submitted on the day of installation. Ergon have been in contact with me advising the connection to be completed between 16th to 22nd August
Show Details

Great system, courteous service, encouraging results to date

Prompt responses, convenient installation, good communication throughout. Quality, value for money components. Prompt and authoritative follow up after installation.
Show Details

Original Review on 10-11-2021:

Great Service and professional installation

I am extremely pleased with the overall service we received from Apollo Solar Townsville from the initial quote, installation and follow up service. Everything that was outlined in the quote has been delivered and in a timely manner. Little things like replacing some of the cracked roof tiles during the installation (at no extra cost) contributed to the positive customer experience we had with Apollo.

It is a bit early to rate the performance of the system as we have not received an electricity bill at this stage, but, if the monitoring software is correct then we have a system that is performing beyond our expectation.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Colin: "Are you happy with the performance of your system so far?"

The system has performed to our expectations and in some instances beyond what we thought. On a dull day (which does happen not very often here) the system was still producing 1-2Kw which is totally awesome. Given the figures originally used, we expect to pay off the system within 3 1/2 years.

When are they going to subsidise batteries??
Show Details

Apollo Solar Townsville

Solar system installed yesterday (28/06/2022) with competitive price, did the job in almost half days, installed neat and tidy, left no mess, running well. Even though they were not the cheapest option, I selected their quote as it offered good value for money based on the quality and warranty of panels and inverter, workmanship warranty on Installation and being a local company.
Will keep posted for follow up review.
Thank you team.
Show Details

Very unhappy.

Very unhappy with install, multiple errors made, ect

-One string wired incorrectly

- inverter set to wrong location and needed software/ firm ware update which I had to complete

- burnt panel was Installed on our roof

- 3 panels had deep scratches in glass ( pics below)

- reported issues with them, they were unprofessional and smart Alecs

Supplier Reply:

- We completed his installation in June 2022.
- Whilst onsite conducting the installation, ray asked us to give him a quote to replace 4 panels on an existing system also installed at the premises by another installer. We quoted him 4 x second hand panels to replace the broken panels on the old system, he accepted verbally onsite.
- The next day the customer advised there was some panels, with scratches on them. We attended the day after with replacement panels. - - The customer refused to let us onsite and refused to pay the variation for the 4 second hand panels. He wanted a refund of $900.
- We advised we were happy to replace any panels that were scratched instead and he refused.
- His account is still outstanding.
Show Details

Quality Installer and great Customer Service

Simple quoting process, Everting done on the dates mentioned. Great customer service
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Very happy customers

All three solar companies suggested by Finn were excellent, prompt, informative, very professional and extremely pleasant to deal with. Our reason for choosing Apollo really came down to price negotiations and the quality of the system. Their installers Malecky Townsville were absolutely brilliant and would highly recommended their services to all.
Panel rating: 5/5
Inverter rating: 5/5
Show Details

Fantastic job and excellent advice given by sales person and very professional

Fantastic job very good advice given by salesman and job done promptly
Show Details

Great service, experienced techs who know their profession and do the extra 10% to ensure a quality install

Extremely efficient and tidy service providers. I had an issue with the solar app they came around and rectified the same afternoon. No false promises or crappy sales pitches just the facts.
Panel rating: 5/5
Inverter rating: 4/5
Show Details

Excellent

Apollo was very easy to talk to, explained everything really well, installion was really quick and clean. Will recommend to anyone
Show Details

Best service

Apollo were the only company I contacted that came out to discuss and plan out a system , and answer all my questions before providing a quote. They asked for no money upfront, and gave me a firm date for installation which they kept too. The installers were very professional and extremely helpful, passing on lots of information. Highly recommended
Panel rating: 5/5
Show Details

Apollo Solar Townsville- Highly Recommend

Got 3 quotes after submitting request through Solar quotes.
One company did complete a site visit and just sent a quote via email.
The other two visited and subsequently provided quotes.
Vu from Apollo was excellent, very knowledgeable and informative and the added advantage was that he also provided the best price.
System has been installed for just over 2 weeks and is working fantastically.

Panel rating: 5/5
Inverter rating: 5/5
Show Details

A little disorganised for the install,

The installers were efficient in arranging the install and making sure the day was suitable. However upon the install day they panels had not been arranged correctly so the framework had to be installed on one day and then a few days later the panels were installed, this is a little dysfunctional as it required my presence at the house over different days whicch is not ideal.

I do believe however that further discussions and understanding need to be taken into consideration when explaining the type of inverter and if/when you want to increase the number of panels that your system will handle the positioning. In addition, as I live in nth Qld and it is generally always hot, that consideration needs to be taken into where the panels are placed, in that you are wanting to be generating more power later in the day for cooling as it is not relevant to be having the generation starting early in the day when you need to be using more power in the late afternoon when it is still really hot.

More communication is needed from all levels with all levels (customer/technician/installers).

Supplier Reply:

- We mistakenly quoted the wrong model inverter at quote stage.
- When the quote was accepted, we ordered the wrong inverter for the job (a single phase inverter, when 3 phase was required)
When we attended site to do the job the mistake was realised.
- We ordered a 3 phase inverter and upgraded the customer free of charge.
- The inverter was not in stock, so we needed to order it in.
- When the inverter arrived, we attended and completed the install.
- When we received this review, I contacted the customer. The customer said he wasn’t upset and offered to refer us to customers in the future and I believe he has. He wanted to know why we didn’t install a couple of panels that we couldn’t fit on the northern roof on the western roof. We advised him that we chose the eastern roof instead because the western roof had a southerly aspect where the eastern roof had a northerly aspect. The installers onsite, also checked with him prior to installing the panels on the eastern roof and he ok’d it.
- There was a delay on his install, but he wasn’t an unhappy customer when asked about the review and has referred us to friends since.
Show Details

Positive experience

Very happy with the entire process to date. Sales rep was very professional and dealt with all concerns. Installers seemed very highly effective and very helpful. Note that the energy retailer has not yet effected proper relevant meter changes to ensure finality of instalment.
Show Details

Easy process and helpful staff

Very helpful and informative staff. The whole process went very smoothly and installation was quick.
Show Details

Quick and easy-ish installation

Only one that came for an on site inspection. Initially quoted me late Jan installation but was able to pull forward almost a month so pretty happy about the quick turnaround.
Inverter rating: 4/5
Show Details

Original Review on 04-05-2021:

Solar Quoting Process and Installation

Company owner managed to whole process from the first appointment to completion of instillation. He was knowledgeable, polite, professional and helpful. The whole process from quoting to completion of instillation was very professional. Customer service was excellent, the installers were punctual, polite and very tidy. The grid connection was organised by the company. An excellent company to deal with. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Elizabeth: "Are you happy with the performance of your system so far?"

Yes
Show Details

Fantastic installers!

The sales/quoting was challenging - the quotes are very competitive.
The installation went well, on time, communicate plans well and with onsite supervisor always on top of his works and clean ups at the end. Took a day for the panels, and half a day for the inverter, test and online. Setup app monitoring on my phone, great team.

Inverter rating: 4/5
Show Details

Great experience from start to finish

The salesperson was extremely responsive, the installers were very professional. Overall a very smooth and easy experience.
Inverter rating: 5/5
Show Details

Good prices, friendly sales team and fast installation.

Apollo Solar had friendly sales people who gave me the most competitive quote. They we’re on time and completed the installation without a problem. No problems with the inverters or solar so far. We were very happy with the service.
Show Details

Great quality and service.

Chris came out personally to inspect and quote. He is very professional and knows the right questions to ask to help get the right system.

I had an idea of what I was after and he certainly helped clarify what I really needed without pushing me in any one direction.

The installation started on the agreed date and completed in the stated time frame.

Would definitely recommend Apollo Solar, indeed I have already.

Inverter rating: 5/5
Show Details

Excellent Job

Very pleased with the job they did. Andrei at the start was very helpful explaining Solar and the process, the different panels, inverters etc. The quoted price was very competitive compared to others. On the day of the installation, a large team came along and did the job that was to take two days in one day which was great. Very polite team. Started work nice and early at 7am. Very helpful admin staff, and always returned calls as promised. No problems with the system and it looks great. Excellent customer service. Would highly recommend them to anyone (Apollo Solar was recommended to me by my neighbour who also had a very positive experience with them).
Panel rating: 5/5
Inverter rating: 5/5
Show Details

This 2.50 star review was removed at the request of the reviewer

Learn More

All the help I needed.

The installation was seamless, as the sales pointed out that no one offered to used my existing current model Inverter
Panel rating: 4/5
Inverter rating: 4/5
Show Details
 To get your quotes, please enter your postcode: