SGS Electrical and Air Conditioning Pty Ltd Reviews
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About
SGS ELECTRICAL AND AIR CONDITIONING AIMS TO BE THE PREFERRED SOLAR PROVIDER FOR SOUTH-EAST QUEENSLAND.
We are delighted to share with you our passion and journey to create a unique smart energy service built on a vision to help residential homeowners, commercial building owners, and business operators transition away from fossil-fuelled electricity and outdated technologies to energy-efficient and renewable energy solutions.
Our origin begins back in early 2000 when our founders began life as qualified Builders and quickly recognised the future of home building would be driven by conscious shifts in designing and building residential and commercial spaces that incorporated smart sustainable materials, embraced energy efficiency, and integrated renewable energy.
As an early adopter of change, our founders pivoted toward creating a full-service field force that specialised in providing turnkey end-to-end energy efficiency solutions for homeowners and businesses that were ahead of its time.
Over the last 20+ years, our founders together with a dedicated team have built a recognisable brand built on the back of a service standard that has earned the trust and respect of industry peers, suppliers, and over 2,500 customers throughout Queensland & NSW.
While SGS Electrical may not be as large as some of the big National TV Retailers, our approach is to provide a value for money, turnkey service that suits customers big or small covering legislative compliance, general electrical maintenance, residential and commercial air conditioning right through to large scale commercial solar installations serving customers on the Gold Coast, Tweed Heads, Logan & Brisbane regions.
SGS Electrical has carefully partnered with the industry’s most reputable manufacturers and national distributors to ensure peace of mind for our own business and the customers we serve. The cornerstone of our success is the ongoing maintenance and support we recommend with any electrical or solar installation that underpins the Return on Investment made by customers in switching to smart energy solutions.
If you are after an electrician or team of electrical contractors that are committed to genuine service… SGS is the team for you!
Panel brands currently installed
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Inverter brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
SGS Electrical and Air Conditioning Pty Ltd Reviews (18)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 12
- 4 star 5
- 3 star 0
- 2 star 1
- 1 star 0
17 February 2025
02 October 2024
Good experience.
Everything was done very smoothly. Good job done by installers.23 November 2023
Poor after sales service
The quoting process and installation was fine and all the above issues were met in a timely and pleasant manner.However the after sales service has been almost non existent. My first phone call was promptly returned.
On October 27 our inverter disconnected from Wi-fi. Of course we did not understand why and the repercussions thereof, so I phoned SGS at 7.52am and left a message. With no response to my call I phoned again at 11.01 to the mobile and at 11.38 to landline no. I was understandably anxious. My calls were returned at 12.06 pm and clearly not well received. I was told that "I told you I would always get back to you. If you expect me to keep coming out to you there will have to be charges involved. I took this as a veiled threat and am reluctant to call again. I had not asked or expected him to come out to me; I was just after some explanation. He sent me a link to reconnect, but despite many many attempts this did not happen. I let him know this and he said he would send someone around that day. He later sent a text to say they had had a big day and would not be coming. The next day the inverter was up and running again and was described as a "glitch". On November, I advised that the inverter again disconnected from the Wi-f and that once again that I had followed the instructions to reconnect but again could not effect reconnection. He contacted me on Monday and said someone would come around that morning and I told him I was not home till after 1.00pm. Still have not had any follow up.
I decided to put in an enquiry direct to Goodwe. And when doing this on or about 18 or 19/11 I went out to check the Serial no and discovered that the inverter was again disconnected from Wi-fi. 3 times in this short period of time signals more that a "glitch". Particularly as everything else was still connected.
If I don't get a favorable response from Goodwe, my next step will have to be Fair Trading/Obudsman. I have paid out good money and don't think my expectations are too high.
To add insult to injury before the installation I enquired about a Sungro inverter but was told they were not available in 3 phase which I later found out was incorrect. No happy Jan.
Inverter rating: 1/5
Supplier Reply:
Hello to everyone.A well worded review of which i can agree with almost everything that she is saying except for the after sales service & the sungrow 3 Phase inverter the costing difference of nearly $800 between the Sungrow and the Goodwe is the main reason this inverter was not used. A system was removed and a complete new 6.6kw system with a 3phase inverter for $5495 a very competitive price. Of which if I was told that the wifi connection was life and death situation seeings that the existing system had none then I would of offered other options of clarity. Also due to the weekend calls and texts on most of these wifi dropout issues we could not attend on weekends due to our family lifes, along with availability with the client on weekdays did not work The client Quote "If you expect me to keep coming out to you there will have to be charges involved. I took this as a veiled threat and am reluctant to call again. I had not asked or expected him to come out to me; I was just after some explanation" Well we gave and explanation as per below but this does not seem to be good enough. The Goodwe inverter is still a great inverter and everytime Bev called us the Wifi was back on line within a 24hour period reconnecting all by itself, it is not as if the system had stopped working at all. Unfortunately her Wifi Modem and the Inverter Wifi dongle seem to have a problem & dropout frequently. We are not computer technicians or Modem experts and the only way that I can see this dropout from not happening is to hard wire the inverter from the Modem to Inverter to stop the dropouts which again would cost more money, and i would get a computer expert to do the work and set the system up on her laptop not us , not to mention if the communication between the clients modem and Inverter becomes a problem after doing that I would be shot.
We are always happy to receive calls from our clients to help explain the above and then leave it to them to work out the next step. We welcome Bev's call and look forward to any assistance we can offer Bev into the future and life of her system. The review we have received is very critical about 1 item the wifi and I am sure that as I have mentioned to Bev Goodwe will have no answers for this problem with her Wifi as not even Optus gets it right all the time.
All the best
11 August 2023
Easy to deal with
SGS were a pleasure to work with especially given the more “custom” requirements of my install. Great workmanship, communication and service overall.Panel rating: 5/5
Inverter rating: 5/5
25 July 2023
SGS Electrical Excellent Solar Installers
I highly recommend using SGS Electrical for your Solar installation. I obtained 5 quotes from different suppliers and Glen was by far the most helpful, professional, and competitive. He offers the best quality products, and several options for consideration. Glen explains very well in plain English that is easy to understand. He does what he says he will do, kept me informed at every stage, was always available for phone calls, texts, or by email. The customer service is excellent. The installers were also professional and friendly, cleaning up after themselves and explaining how the system works. We are very confident that we got quality products at a competitive price through an honest and trustworthy operator giving good old fashioned service.Supplier Reply:
Hi Paulthanks heaps for taking the time to leave us a review. I look forward to staying in touch to help you with Batteries down the track.
Thanks also for being so prompt with your replies for obtaining the work and payments.
14 November 2022
Great service highly recommend
Glenn was fantastic and kept in contact the entire time. We had some issues with body corporate but Glenn was understanding and professional. The team he has are great and I have recommended Glenn and his team to family and friends.Inverter rating: 5/5
19 July 2022
Great system, wonderful service
SGS Electrical were wonderful to deal with. Glen was professional and knowledgeable and provided outstanding customer service.The team at SGS that installed my system were extremely experienced and completed the job with a high level of workmanship.
Glen went the extra mile on my job by working with me to design the best layout and positioning of my panels and also by sourcing additional roof tiles should any become damaged during installation. In the end we didn’t need them but the fact that he understood my concerns put my mind at ease.
I highly recommend SGS Solar.
09 March 2022
Original Review on 02-07-2021:
Awesome team and excellent customer service
I recently had solar panels installed and the team at SGS Electrical were were amazing.They turned up when they said they would for the quoting process at a time that was suitable to me.
During the installation they were very professional and communicated throughout the entire process.
My electrical cabling was a bit more complex than the average job, but the team left everything very clean and tidy. They organised everything including the grid connection after installation. I can only speak highly of SGS Electrical.
8 months later we asked Robyn: "Are you happy with the performance of your system so far?"
Very happy with my solar installation - haven't had to pay anything on my electricity bills as yet - 9 months on and still in credit.02 December 2021
Great job
Wow what a great bunch of blokes I wasn’t sure what I needed when I started to look but, these guys helped explain it all and then gave me a great deal on a 12.7kw battery ready system, and when it came to the install the blokes were great even fixing a few broken tiles, even with shit weather they did what they could and worked in between the weather it took an extra day because the rain was pissing down but that was explained.I would definitely recommend these blokes
10 November 2021
98 Hardys Road
Sales process with Dewayne was very goodInstallation was really good - very polite and punctual - minimum of time wasted. Extra jobs completed @ good rates
Customer service is good and paperwork for follow up contacts was punctual. Had a few problems with roof leaking, and follow up has been excellent
09 November 2021
Absolutely wonderful
It was great to work with the SGS team - special call out to Dewayne who kept me updated at all steps through out the process and was transparent with next steps too. The SGS team did phenomenal effort and provided a clean handover at the end. All of this while I was not even on-site for the installation.Inverter rating: 5/5
05 November 2021
Thorough and Knowledgable
SGS has a wealth of knowledge that they share in the process. They are adaptive to client needs in the purchase decision and proactive in ensuring needs are met.19 April 2021
Panels look great, all black blends good on our roof. Good tradesmen, very happy with their service.
Sales quoting good, Installation all of the above. Yes they helped with grid connection after install.We did not get quotes from the 4 you suggested, only two of them. They were all good but we had to choose only 1 and that was SGS Electrical.
18 January 2021
Customer Service won the day
Right from the get go SGS Electrical were awesome to deal with. They were prompt and professional providing us with clear options and were transparent around costs. One of the solar companys we comtacted didnt even get back to us. Having done research via Solar Quotes we were, I wouldnt say all over it but we were confident enough so to speak to know what we wanted. With that in mind any questions we asked or changes we wanted were acted on promptly by SGS Electrical. They were excellent to deal with and not once did we feel any pressure from them to go with their quote or any particular product they offered. They were clear with all their communications so the whole process was easy to grasp and therefore stress free! Installation was great. The SGS Electrical guys were fine and just got on and done the job. Look initially we started corresponding with SGS Electrical because they were the quickest to reply to our requests. I mean we well into it before we heard from others. We got a quote from an outside source also and that one was just not going to fly. But we think we lucked out because they were excellent and I would recommend SGS Electrical to anyone wanting to use them.06 January 2021
Original Review on 06-05-2020:
Fantastic Company
On time, efficient, clean, work as a team, in and out. Quality of install, exceptional.8 months later we asked Lawrence: "Are you happy with the performance of your system so far?"
One hundred percent.23 November 2020
Original Review on 23-03-2020:
Money well spent!
Whole process from start to finish went exactly as described. Purchased a high quality system for a good price. Highly recommend!!!!8 months later we asked Daniel: "Are you happy with the performance of your system so far?"
I made this directly after purchasing a new house. One of the best investments I have ever made. I have not paid a bill in a year and am in hundreds of dollars credit with the electricity company.29 October 2020
Excellent service
Owner was very knowledgable. My toughest decision was which combination of inverter and panels was best for my house - they gave excellent advice and weren't pushy.Install was within two weeks and workers were very professional.
Very happy with the service.
Panel rating: 5/5
Inverter rating: 5/5
02 July 2020
Good quality installation
- Sales process very smooth- Installer polite and punctual
- No, they didn't organise the grid connection
Inverter rating: 4/5
Fantastic business highly recommend
Glenn,Alex and the team were fantastic to deal with. They were honest, reliable, hard working and a pleasure to work with. The installation team left the job sight spotless and were kind and respectful the whole time.Alex connected me to the apps I needed and was patient and explained everything well.I highly recommend this fantastic business.
Panel rating: 5/5
Inverter rating: 5/5