Solahart Newcastle Reviews
4.3
Leave a review Based on 49 ratings Aus Ranking
- 5 star 8
- 4 star 34
- 3 star 6
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.10
- System Quality 4.37
- Customer Service 4.18
- Installation 4.47
Timeline
Reviewer supplied photos:
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Solahart Newcastle is a leading solar supplier in the Newcastle, Lake Macquarie, Port Stephens and Hunter Valley regions. Our focus is on installing the right solar hot water, solar power panel and battery storage systems for our customers needs, and to only use the best quality products on the market.
We understand that investing in solar is a big decision, but not all solar companies are the same. We are a locally based dealership with expert staff and the backing of a company that has been Australia’s free energy experts for over 60 years. This ensures our ability to honour both our workmanship and warranties.
We always start with a free on-site solar assessment, rigorously test our systems for the harshest Australian conditions, and guarantee the performance of every system we sell.
In selecting Solahart Newcastle for your new solar installation, you will have access to the highest quality products and best installers. We supply our own Solahart products which are designed and tested for local conditions plus other high quality brands such as Tesla, SolarEdge, ABB and LG
“At Solahart Newcastle we are focused on ensuring we are providing our customers with the best quality service and products”
Solahart Newcastle Solar Reviews
Professional Company
We chose Solarhart Newcastle firstly because the Sales Consultant that visited our house actually listened to us and did not try and get us to sign on the spot. Also the facts they supplied, I was able to verify from other sources, such as SolarQuotes, where the other companies were not being entirely honest on the quality of their products. We were given plenty of notice on the installation and we are very satisfied with the end result.Installation only occurred on the 12th of August, but Solarhart have told us that they will organise everything with our energy provider.
I would also like to thank SolarQuotes for great web site and the information you provide. It really helps to be made aware of some of the traps that solar installers can get you with Show additional information
Impressed!
I received three quotes and of course all the systems and recommendations were slightly different. Solarhart were patient and answered all my questions as I worked through the decision making process. The equipment was good mid-range with nothing from China (bonus). Communication at all levels has been timely and professional. The installation went very smoothly - the guys even removed two redundant satellite dishes from the roof which would have produced shade on some of the panels. They were polite, well mannered and left the site as they found it. Following installation the operation and the next steps were all explained. Show additional informationInstalled!
Sales / quoting process was good ,Chad explained everything quite clearly and simplyInstallation appeared to go ok , the 3 young guys were punctual, polite , tidy & happy to explain what they had done in simple terms
Customer service ok , they have sent paperwork for meter on to AGL yesterday ( less than 1 week after installation Show additional information
great installer very neat work
The installers respectfully listened when they arrived Got to work quickly did the job with a minimum of disruption or noise. Left the job clean and tidy and their work was very neat and precise ,no messy wiring .Before they left they explained the operation of the equipment well Show additional informationGreat from start to finish
Quoting was informative but no nonsense or hard sellInstallation was professional and timely. The guys were respectful, clean and informative.
Customer service was in touch with me through each step of the process to ensure smooth running and any my questions answered before problems could arise Show additional information
Knowledgable and pleasant to work with
The sales guy knew what he was talking about. He also tried several layout options in order to maximise the system.As for the installation, everything was good apart from poor handling of the panels (have highly visible scratches). Waiting for this to be rectified next week, hopefully. Show additional information
Fantastic Service
All of Solarhart Newcastles services have been great. The sales meeting, installation and follow up from there Customer Service team have been wonderful. I contacted them multiple times with questions and they advised with no problems at all. Highly recommend Solarhart Newcastle. Show additional informationGreat service from start to finish
Easy to understand no pressure sale tradies on time very polite very tidy customer service was. great any questions answered no problem very happy Show additional informationPurchased. Just waiting for the install.
All three of the installers/quote suppliers were good to deal with. All of the systems quoted were of equal quality and within a whisker of the price. Solarhart won out in the end as they could offer the Powerall at the best price. Show additional informationStill waiting for app to ensure that all are working
Still waiting for app to ensure that all are workingSupplier Reply
Hi JoshThe link was sent on the 6th December, sometimes it can go into spam mail. We have resent this morning. If you have any problems opening the link please contact us at 49513333. Regards Solahart Newcastle Show additional information
I chose Solahart because they are a long established company with a strong local presence.
I purchased a system through them despite their quote not being the cheapest, but with an assurance that they will most likely be around for a long time and are readily available.
Their installers went beyond the brief to ensure that we were happy with the product/installation we received. Show additional information
I purchased a system through them despite their quote not being the cheapest, but with an assurance that they will most likely be around for a long time and are readily available.
Their installers went beyond the brief to ensure that we were happy with the product/installation we received. Show additional information
Great people to deal and talk to from first contact to after completion all questions answered with no hurry or jargon from sales manager, office staff and installation team Our house and yard left perfect after a very professional and fantastic installation cannot thank all of them enough.
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Quality installer
Quality installer, great reputation in Newcastle. Thorough install, and spent extra time as difficult on old house. Very professional. Very happy Show additional informationGreat Install, poor after sale customer service
The solar rep and installers were fantastic. It took 11 days after installation and phone calls to have the paperwork submitted to our energy provider after being told it only takes 2 to 3 days. The customer service was very poor and they didn't follow up or return calls when they told me they would. Extremely disappointing when spending quite a substantial amount of money. Show additional informationGood installation
Sale was goodInstallation tidy and punctual
Tell organised the connection but no feedback on operation of app Show additional information
A very professional established company. Also they don’t try to sell you a system that is far beyond your needs
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Solarhart offered the best value for money, the sales rep was more than helpful. The guys that installed our system offered the best possible placement and solutions.. Price, quality and service....second to none. Thank you.
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Dealing with Solarhart
From the initial contact, having a sales rep quote at our home, scheduling and installation I found Solarhart very good to deal with. Thank you to all involved.Ian Show additional information
It is difficult for me to know, at this stage, whether the system is value for money as the other supplier was quoting on different makes & models. That being said, Solarhart did do a good job on the installation and the installers were knowledgeable about the product. I would certainly give Solarhart a good mention if the occasion arises.
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Solarhart Newcastle communicated with us quite well prior to getting the deposit, however, their level of communication since receiving the deposit has waned.
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Took a few emails/phone calls to get them back out to install the Modbus monitor installed but overall very happy with the product and the service.
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Little frustrated with the solar edge app and telstra issue which wont allow me to monitor production/ consumption but have been assured they are working on a fix.
Takes the shine off paying so much and not being able to see what we are producing.
This has nothing to do with Solahart and they have been fantastic. Show additional information
Takes the shine off paying so much and not being able to see what we are producing.
This has nothing to do with Solahart and they have been fantastic. Show additional information
Very professional company and good communicators.
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Inverter serial number is registered in the U.S, and mine is the same and they cant change it so not sure what dramas I'll have down the track if there's a warranty issue
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5kW SolarEdge inverter with 18 x 300W SolarHart panels. Negotiations with original sales rep broke down, however manager saved the deal. Installation team did a great job including replacement of any broken roof tiles. System is performing great about 28-32kW on a sunny day. The SolarEdge system monitoring is also excellent. Installed late January 2019.
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Great install. Fantastic to deal with.
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Can' answer some of these questiuon as not installed till 1/2/19. Went with Solahart as been around for a while, and less likely to disappear as last solar installers and battery installers did.
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On Thursday afternoon, December 20, 2018, at 18:30 we had a storm, the ABB inverter worked fine at 19:30, I took a reading but found that the system was dead two hours later at about 22:00 - all indicator lights were dark. Could not restart the inventer no matter what I tried. Checked it again next morning and the system was running fine. I do not like when things repair themselves! I am assuming that this was an internal system protection feature in action. Do you agree?
We have a 3-phase electricity supply system. Phase 1 powers our household and a part of a 3-phase aircon, phase 2 is used only by the 3-phase aircon, phase 3 powers a pottery studion plus the 3-phase aircon. Our new solar system is wired into the phase 3 because the pottery shed is located next to the meter box. I was under the impression that the inverter somehow physically re-distributes the generated electricity on all three phases. However, the installer told me that this is not so. All power not used on our phase 3 is loaded into the grid while phases 1 and 2 always feed directly from the grid. A smart meter, yet to be installed, will then re-balance the three phases by accounting methods rather than physically: i.e. kWh's used and generated on all three phases will be added up into a single number, multiplied by either our retail electricity rate ($0.30) or by the feed-in tarif ($0.10) and then charged against our electricity account. If this is so all will be fine. Your article
https://support.solarquotes.com.au/hc/en-us/articles/115001596554-How-does-a-single-phase-inverter-on-a-3-phase-supply-affect-my-self-consumption-
confirms this explanation. Otherewise we would have a serious wiring problem.
I would also like to use this opportunty to thank you for all the valuable information that your website provides. It is one of the few steady light spots in this current wild solar installers jungle!
Best regards,
Jorge Tlaskal Show additional information
We have a 3-phase electricity supply system. Phase 1 powers our household and a part of a 3-phase aircon, phase 2 is used only by the 3-phase aircon, phase 3 powers a pottery studion plus the 3-phase aircon. Our new solar system is wired into the phase 3 because the pottery shed is located next to the meter box. I was under the impression that the inverter somehow physically re-distributes the generated electricity on all three phases. However, the installer told me that this is not so. All power not used on our phase 3 is loaded into the grid while phases 1 and 2 always feed directly from the grid. A smart meter, yet to be installed, will then re-balance the three phases by accounting methods rather than physically: i.e. kWh's used and generated on all three phases will be added up into a single number, multiplied by either our retail electricity rate ($0.30) or by the feed-in tarif ($0.10) and then charged against our electricity account. If this is so all will be fine. Your article
https://support.solarquotes.com.au/hc/en-us/articles/115001596554-How-does-a-single-phase-inverter-on-a-3-phase-supply-affect-my-self-consumption-
confirms this explanation. Otherewise we would have a serious wiring problem.
I would also like to use this opportunty to thank you for all the valuable information that your website provides. It is one of the few steady light spots in this current wild solar installers jungle!
Best regards,
Jorge Tlaskal Show additional information
There was no messing about with the quote that SolaHart provided, I knew exactly what I was getting and exactly how much I would pay. The recommended system has larger generating capacity than others were proposing for similar or more cost. Others had more complicated ways to discount or adjust for changes from 'standard'.
The office staff answered calls promptly and were friendly and knowledgeable. The installation team was quick, efficient and professional.
The whole process was relaxed, perhaps a little too relaxed in some ways; no contract or deposit was required, no money changed hands (I was invoiced after installation!).
We are still waiting for connection to the grid; I didn't understand this part of the process (installation of a smart meter) and a bit disappointed to have a new system that is doing nothing yet! Show additional information
The office staff answered calls promptly and were friendly and knowledgeable. The installation team was quick, efficient and professional.
The whole process was relaxed, perhaps a little too relaxed in some ways; no contract or deposit was required, no money changed hands (I was invoiced after installation!).
We are still waiting for connection to the grid; I didn't understand this part of the process (installation of a smart meter) and a bit disappointed to have a new system that is doing nothing yet! Show additional information
It's hard to rate the quality of the system at this early stage. It seems great but I have no comparison. One of the quoters didn't follow up until you chased them and Id already made a decision - I had a small window of available time to get it done. The other company quoted by email but I really needed to talk to someone. Solahart emailed and rang immediately. They kept in contact daily till the job was complete, they gave me heaps of info and I also needed extra work done because of old wiring and 2 different roof profiles to work on, not to mention very difficult access. I had also contacted Energy Australia twice but they also didn't bother to follow up until I already had a system installed. They are currently STILL holding up my Net Meter install which is apparently pretty common. Value for money - the other email quote I had was $1000 cheaper BUT they didn't speak to me or actually look at the job, which Solahart realised there was more to when they got out here rather than just look at the Google view. Also when I emailed and thanked them for their quote and said I was just waiting to hear from a couple of others before I made a decision, their reply to was rude and at that point I decided not to use their company no matter what the other quotes were like.
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The salesman was good, he went through it all and showed me why I only need a 4KW system.The price was probably a bit more, but the panels are REC and ABB inverter. They extended the warranty on the inverter to 10 years.The system is actually 4.6KW which helps because the roof faces east west.It was less than 3 weeks wait for the installation and they did a great job, very neat and professional.I'm just waiting on Energy Australia to change the meter.I would really like to thank you for all the information you give on your site as I didn't have a clue about solar ,thanks again. I also tried to respond to your last survey, but it wouldn't open. Thanks again. John
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initial customer service very good however sales person became ill and dealing with a very busy office was OK but less service centred
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They installed the system and damaged and replaced two roof tiles on the day. On inspecting after they had left two panels were "flexed" and they had left a roll of wire on the roof. My neighbor commented on another broken tile that you could only see from his property. They promptly came out and replaced the roof tile, gathererd their wire and straightened the panels. Following the bad storm we discovered another leak. On inspection where they had connected a brace to the truss they had broken another tile and had just put the piece in place. On contact they came out removed the panel and replaced the tile. The rep advised that they had tightened the bracket too much and that had chipped the tile. He took photos and left. After a week I had not heard anything so rang the Office of Solahart and was advised they would ring back that afternoon. I never heard anything and rang back again a couple of days later. They gave me the name of the manager, Anthony Roberts and his number and said he was dealing with it. Contacted Roberts twice with promises that he would ring back - still waiting. Contacted Roberts again and he advised that they thought the damage was caused by the storm (interesting considering his rep said the bracket was too tight!) but they would send somebody out to look and the damage so they could repair it. I am running out of roof tiles. Avoid this company
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