Solahart Newcastle Reviews
4.4
Leave a review Based on 63 ratings Aus Ranking
- 5 star 14
- 4 star 41
- 3 star 7
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.19
- System Quality 4.44
- Customer Service 4.25
- Installation 4.56
Timeline
Reviewer supplied photos:
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Solahart Newcastle is a leading solar supplier in the Newcastle, Lake Macquarie, Port Stephens and Hunter Valley regions. Our focus is on installing the right solar hot water, solar power panel and battery storage systems for our customers needs, and to only use the best quality products on the market.
We understand that investing in solar is a big decision, but not all solar companies are the same. We are a locally based dealership with expert staff and the backing of a company that has been Australia’s free energy experts for over 60 years. This ensures our ability to honour both our workmanship and warranties.
We always start with a free on-site solar assessment, rigorously test our systems for the harshest Australian conditions, and guarantee the performance of every system we sell.
In selecting Solahart Newcastle for your new solar installation, you will have access to the highest quality products and best installers. We supply our own Solahart products which are designed and tested for local conditions plus other high quality brands such as Tesla, SolarEdge, ABB and LG
“At Solahart Newcastle we are focused on ensuring we are providing our customers with the best quality service and products”
Solahart Newcastle Solar Reviews
great installer very neat work
The installers respectfully listened when they arrived Got to work quickly did the job with a minimum of disruption or noise. Left the job clean and tidy and their work was very neat and precise ,no messy wiring .Before they left they explained the operation of the equipment well Show additional informationSolarhart Newcastle - Great from start to finish.
Sales and quoting process was very good.The installation was very professional.
The grid connection was organised through them and we just had to advise our supplier.
The grid connection technician, advised that In his experience, Solahart Newcastle have a consistent high standard of work and he has never had a problem with any of the jobs they have completed Show additional information
Great Product
System installed is working very well and is exceeding my output expectations. Show additional informationProfessional from start to finish.
Professional from start to finish. Installation exceeded expectations with quality of workmanship and efficiency of workers. Highly recommend. Show additional informationReal person for the win
Solahart came to my house and talked through the options, rather than just sending me a quote based on Google Earth.That’s what made the difference.
Supplier Reply
Thank you for your feedback Jeanette. We always appreciate hearing from our valued customers.At Solahart we offer Free Onsite Solar Assessments to ensure we quote the right system for you and your family. Glad to hear you loved the service.
- The Solahart Newcastle Team Show additional information
Fantastic installer and customer service
The sales and quoting process was simple, straight forward and easy to understand, everything was explained clearly and all questions answered.The installation was a breeze, polite and tidy workers, on time and left my place how they found it.
Customer service was fantastic the whole way through with quick responses to any questions and emails sent and they took care of everything including contacting power company for grid connection.
Also took the time to run is through the app so we knew what we were looking at.
Supplier Reply
Thank you for the feedback Marc. Glad to hear you found the quoting process straight forward and our Sales Team clearly answered all your questions. I'll pass along the positive feedback to our Installers, Customer Service and Office Staff.- The Solahart Newcastle Team Show additional information
Good Result
Sales person was not pushy gave information that was understandable , installation was done well and very tidy and was explained every s tep, as I already had a solar set up meant I have a smart meter I had to cotact my energy provider to modify net metering.Supplier Reply
Thank you for the feedback John. Great to hear you are happy with our Sales Team and Installers.Enjoy your Solahart!
- The Solahart Newcastle Team Show additional information
Very happy with service
The sales consultant was able to explain what was needed and did not try to oversell in any way. The process from the time i made the decision to go with solahart was uncomplicated.. the installers were polite and efficient. In all i was very pleased with my choice to use this company.Supplier Reply
Thank you for the great feedback Elizabeth. Glad the whole process was hassle free for you.I'll pass along the positive feedback to the Installers.
- The Solahart Newcastle Team Show additional information
Efficient installation.
All proceeded smoothly. Reasonable time period. Seemed efficient and communicable installers.Supplier Reply
Thank you for the feedback Anthony. Great to hear the installation was efficient and the Installers communicated with you along the way.- The Solahart Newcastle Team Show additional information
100% all round
Solahart were amazing from the first contact, to Rodney coming out to quote and install team everyone explained everything perfectly. Extremely happy with start to finish Show additional informationGreat Company to deal with
Great salesperson to deal with, Listened to my requirements and visited the site. Further discussions were painless and attended to promptly.The installation was a pleasure to watch, the installers ( at my house) worked as a well tuned pair. Experience and efficiency showed and the final installation looked as good as I could have hope for. They cleaned up, fully explained the operation and how Solarheart would contact the energy retailer etc.
Notice was given when all forms were submitted to Energy retailer. A quick phone call to organise plane and power was on and the system operating.
Very professional and a happy customer Show additional information
Solarhart System
Everything went ahead as promised. No complaints at all. Would recommend. Show additional informationLove our solar installation
Got a few quotes and decided on Solarhart as they arranged financing, installation and changes with our energy company. Did have to chase them a little to get ball rolling but absolutely recommend them if you’re wanting to ‘go solar’ in the Lake Macquarie-Newcastle area. They answered our many questions and once we said yes all went ahead on scheduled time. Customer service and installers were great. Show additional informationGreat customer service
We went with Solahart because they came to our site to discuss what we needed. The other company we received a quote from did not come to the site, and only quoted by email. Solahart were more expensive but their customer service and installation was excellent. Show additional informationProfessional Installation
Salesman did not apply too much pressure, adjusted 2nd quote quickly to accommodate what I actually wanted. Installation team were polite, helpful and not intrusive. Office staff were a little too pushy (chasing a response, although very friendly) which initially put me off the company because I don't like being chased. However, decided to give benefit of doubt due to company name and did purchase product. Yes the company is organising grid connection Show additional informationProfessional Company
We chose Solarhart Newcastle firstly because the Sales Consultant that visited our house actually listened to us and did not try and get us to sign on the spot. Also the facts they supplied, I was able to verify from other sources, such as SolarQuotes, where the other companies were not being entirely honest on the quality of their products. We were given plenty of notice on the installation and we are very satisfied with the end result.Installation only occurred on the 12th of August, but Solarhart have told us that they will organise everything with our energy provider.
I would also like to thank SolarQuotes for great web site and the information you provide. It really helps to be made aware of some of the traps that solar installers can get you with Show additional information
Impressed!
I received three quotes and of course all the systems and recommendations were slightly different. Solarhart were patient and answered all my questions as I worked through the decision making process. The equipment was good mid-range with nothing from China (bonus). Communication at all levels has been timely and professional. The installation went very smoothly - the guys even removed two redundant satellite dishes from the roof which would have produced shade on some of the panels. They were polite, well mannered and left the site as they found it. Following installation the operation and the next steps were all explained. Show additional informationInstalled!
Sales / quoting process was good ,Chad explained everything quite clearly and simplyInstallation appeared to go ok , the 3 young guys were punctual, polite , tidy & happy to explain what they had done in simple terms
Customer service ok , they have sent paperwork for meter on to AGL yesterday ( less than 1 week after installation Show additional information
Great from start to finish
Quoting was informative but no nonsense or hard sellInstallation was professional and timely. The guys were respectful, clean and informative.
Customer service was in touch with me through each step of the process to ensure smooth running and any my questions answered before problems could arise Show additional information
Knowledgable and pleasant to work with
The sales guy knew what he was talking about. He also tried several layout options in order to maximise the system.As for the installation, everything was good apart from poor handling of the panels (have highly visible scratches). Waiting for this to be rectified next week, hopefully. Show additional information
Fantastic Service
All of Solarhart Newcastles services have been great. The sales meeting, installation and follow up from there Customer Service team have been wonderful. I contacted them multiple times with questions and they advised with no problems at all. Highly recommend Solarhart Newcastle. Show additional informationGreat service from start to finish
Easy to understand no pressure sale tradies on time very polite very tidy customer service was. great any questions answered no problem very happy Show additional informationPurchased. Just waiting for the install.
All three of the installers/quote suppliers were good to deal with. All of the systems quoted were of equal quality and within a whisker of the price. Solarhart won out in the end as they could offer the Powerall at the best price. Show additional informationStill waiting for app to ensure that all are working
Still waiting for app to ensure that all are workingSupplier Reply
Hi JoshThe link was sent on the 6th December, sometimes it can go into spam mail. We have resent this morning. If you have any problems opening the link please contact us at 49513333. Regards Solahart Newcastle Show additional information
I chose Solahart because they are a long established company with a strong local presence.
I purchased a system through them despite their quote not being the cheapest, but with an assurance that they will most likely be around for a long time and are readily available.
Their installers went beyond the brief to ensure that we were happy with the product/installation we received. Show additional information
I purchased a system through them despite their quote not being the cheapest, but with an assurance that they will most likely be around for a long time and are readily available.
Their installers went beyond the brief to ensure that we were happy with the product/installation we received. Show additional information
Great people to deal and talk to from first contact to after completion all questions answered with no hurry or jargon from sales manager, office staff and installation team Our house and yard left perfect after a very professional and fantastic installation cannot thank all of them enough.
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Quality installer
Quality installer, great reputation in Newcastle. Thorough install, and spent extra time as difficult on old house. Very professional. Very happy Show additional informationGreat Install, poor after sale customer service
The solar rep and installers were fantastic. It took 11 days after installation and phone calls to have the paperwork submitted to our energy provider after being told it only takes 2 to 3 days. The customer service was very poor and they didn't follow up or return calls when they told me they would. Extremely disappointing when spending quite a substantial amount of money. Show additional informationGood installation
Sale was goodInstallation tidy and punctual
Tell organised the connection but no feedback on operation of app Show additional information
A very professional established company. Also they don’t try to sell you a system that is far beyond your needs
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Solarhart offered the best value for money, the sales rep was more than helpful. The guys that installed our system offered the best possible placement and solutions.. Price, quality and service....second to none. Thank you.
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Dealing with Solarhart
From the initial contact, having a sales rep quote at our home, scheduling and installation I found Solarhart very good to deal with. Thank you to all involved.Ian Show additional information
It is difficult for me to know, at this stage, whether the system is value for money as the other supplier was quoting on different makes & models. That being said, Solarhart did do a good job on the installation and the installers were knowledgeable about the product. I would certainly give Solarhart a good mention if the occasion arises.
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Solarhart Newcastle communicated with us quite well prior to getting the deposit, however, their level of communication since receiving the deposit has waned.
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Took a few emails/phone calls to get them back out to install the Modbus monitor installed but overall very happy with the product and the service.
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Little frustrated with the solar edge app and telstra issue which wont allow me to monitor production/ consumption but have been assured they are working on a fix.
Takes the shine off paying so much and not being able to see what we are producing.
This has nothing to do with Solahart and they have been fantastic. Show additional information
Takes the shine off paying so much and not being able to see what we are producing.
This has nothing to do with Solahart and they have been fantastic. Show additional information
Very professional company and good communicators.
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Inverter serial number is registered in the U.S, and mine is the same and they cant change it so not sure what dramas I'll have down the track if there's a warranty issue
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5kW SolarEdge inverter with 18 x 300W SolarHart panels. Negotiations with original sales rep broke down, however manager saved the deal. Installation team did a great job including replacement of any broken roof tiles. System is performing great about 28-32kW on a sunny day. The SolarEdge system monitoring is also excellent. Installed late January 2019.
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Great install. Fantastic to deal with.
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Can' answer some of these questiuon as not installed till 1/2/19. Went with Solahart as been around for a while, and less likely to disappear as last solar installers and battery installers did.
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On Thursday afternoon, December 20, 2018, at 18:30 we had a storm, the ABB inverter worked fine at 19:30, I took a reading but found that the system was dead two hours later at about 22:00 - all indicator lights were dark. Could not restart the inventer no matter what I tried. Checked it again next morning and the system was running fine. I do not like when things repair themselves! I am assuming that this was an internal system protection feature in action. Do you agree?
We have a 3-phase electricity supply system. Phase 1 powers our household and a part of a 3-phase aircon, phase 2 is used only by the 3-phase aircon, phase 3 powers a pottery studion plus the 3-phase aircon. Our new solar system is wired into the phase 3 because the pottery shed is located next to the meter box. I was under the impression that the inverter somehow physically re-distributes the generated electricity on all three phases. However, the installer told me that this is not so. All power not used on our phase 3 is loaded into the grid while phases 1 and 2 always feed directly from the grid. A smart meter, yet to be installed, will then re-balance the three phases by accounting methods rather than physically: i.e. kWh's used and generated on all three phases will be added up into a single number, multiplied by either our retail electricity rate ($0.30) or by the feed-in tarif ($0.10) and then charged against our electricity account. If this is so all will be fine. Your article
https://support.solarquotes.com.au/hc/en-us/articles/115001596554-How-does-a-single-phase-inverter-on-a-3-phase-supply-affect-my-self-consumption-
confirms this explanation. Otherewise we would have a serious wiring problem.
I would also like to use this opportunty to thank you for all the valuable information that your website provides. It is one of the few steady light spots in this current wild solar installers jungle!
Best regards,
Jorge Tlaskal Show additional information
We have a 3-phase electricity supply system. Phase 1 powers our household and a part of a 3-phase aircon, phase 2 is used only by the 3-phase aircon, phase 3 powers a pottery studion plus the 3-phase aircon. Our new solar system is wired into the phase 3 because the pottery shed is located next to the meter box. I was under the impression that the inverter somehow physically re-distributes the generated electricity on all three phases. However, the installer told me that this is not so. All power not used on our phase 3 is loaded into the grid while phases 1 and 2 always feed directly from the grid. A smart meter, yet to be installed, will then re-balance the three phases by accounting methods rather than physically: i.e. kWh's used and generated on all three phases will be added up into a single number, multiplied by either our retail electricity rate ($0.30) or by the feed-in tarif ($0.10) and then charged against our electricity account. If this is so all will be fine. Your article
https://support.solarquotes.com.au/hc/en-us/articles/115001596554-How-does-a-single-phase-inverter-on-a-3-phase-supply-affect-my-self-consumption-
confirms this explanation. Otherewise we would have a serious wiring problem.
I would also like to use this opportunty to thank you for all the valuable information that your website provides. It is one of the few steady light spots in this current wild solar installers jungle!
Best regards,
Jorge Tlaskal Show additional information