Westside Energy Reviews
4.2
Leave a review Based on 76 ratings Aus Ranking
- 5 star 17
- 4 star 45
- 3 star 9
- 2 star 2
- 1 star 3
Average Customer Review
- Value 4.16
- System Quality 4.38
- Customer Service 4.11
- Installation 4.30
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Westside Energy is a Solar Power Installation company based in Thebarton and serves SA. Here are their reviews as submitted by visitors to SolarQuotes
Westside Energy Solar Reviews
The installers had a very awkward roof to work on and the job experience for them was not pleasant, but they pushed through and made a decent install. They were thorough on on all aspects of the job and cleaned up everything which is unusual for sparkies.
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Fantastic installation
Reliable installer, price is reasonable, tradies were professional and did a good job, marketing team is excellent, highly recommendI did not have to do any thing to organise grid connections , they did organise that with Sa power network. Show additional information
Amazing Company
Wow is all I can say great Company. We started with a call from Amity so nice and so helpful we had a discussion about what I wanted and she went above to follow up a few concerns I had then called me back and took time to explain it all and let me know what would happen next.If you are wanting solar definitely ask for Amity she's amazing. Then Roland what a funny man likes to joke but does his job so well. Took all are concerns and explained everything didn't hurry us was here well over 2 hours and never once hurried us to buy.Rolands the best Sales guy ask for him if you want a happy bubbly guy. Nick was helpful and very professional on the phone told us step by step the procedure Installation guys also great no issues Have no issue referring any of my family or friends ... Show additional information
Salesperson was new and provided 3 key pieces of information which turned out to be false. After much stress and emailing, and phone calls and a visit to the office I received a refund for the Emberpulse (the salesperson told me that it would work without WiFi - which was incorrect) and an agreement to refund the price of the meter upgrade (the salesperson told me that this was undertaken at no charge which again was incorrect). He also had out of date figures for the feed-in tariff. Very disappointing. The manager apologised and refunded me an additional $100 to make up for all the hassle.
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Fantastic Company
When i first put in for Solar I thought I would be harrassed by company's for days which I was by company's not even in Adelaide. Westside energy are not like that from my call with Amity who was the nicest person to talk to, she let me rant about being overwhelmed by it all and talked to me about everything for 45 minutes. She treated us like people not a sale she explained step by step what will happen when Roland visited. Well Roland is the most honest down to earth salesman I've ever meet he to explained it in detail and took time with me and my husband .Next was Nick who organised step by step what would happen.Next Installation guys were there no issues cleaned up and then explained it all have referred them to all my friends cannot speak more highly of them. Show additional informationAll I can say is amazing
I cannot rave about this company enough! They were amazing throughout. Roland is the best salesman there ever will be. He explained everything in thorough detail and explained what energy providers would give me the best deal. Next person is Nick once I paid the deposit I got a phone call the following day to set up an installation day which was the following week. The installation guys couldn’t find the place at first but once they did they told me where the panels would go, where the inverter would go, told me to sign and off I went to work no problems, come home and voila solar! Again can’t thank Westside Energy enough, you guys have been amazing and I will highly recommend you to anyone!! Show additional informationDissapointment and regret
When the salesperson mentioned they use employees not contractors I was surprised. That's pretty rare. It heavily influenced my decision to use them. Only after the work was done did I find out the installers were contractors. Too late for me. The installers barely spoke to me. Ended up putting the system in a different spot from where I wanted it. Left rubbish on the roof and around the property. Didn't explain where and how they would install everything. Then when I took my issues to Westside they couldn't have treated me with more contempt. I just didn't want the same thing to happen to anyone else. But Westside threatened legal action for my payment. Now I don't trust them, the workmanship or the supposed warranties. So I have no idea if they installed what they promised. I'm confident if I have any issues with my system they will avoid dealing with them, as they effectively did with my complaint. Show additional informationFantastic service & system
The quality of the system & service is outstanding! I have used other systems for my business & home and Westside Energy is by far the best. The prices are reasonable along with the tradespeople & actual system. Cannot rate them any higher. You pay for what you get! Show additional informationGreat experience from beginning to end.!
The salesman travelled over 100km to asses my needs and quote. Many others just priced it up over the phone.. The installation was as promised, professional, neat and a great bunch of guys. I am so happy with everything, a rare comment from me in this day and age. Thoroughly reccomend Westside Energy, would use them again in a heart beat. Show additional information
The whole exercise has been stress free thanks to Salesman Paul Mills and the staff at Westside Energy. Also the installers, Endre, Brandon and Johanna, were a pleasure to deal with. They had to work around some very windy and wet weather, but maintained their professionalism at all times.Friendly and trustworthy. So far, so good!
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Fantastic
Found Westside on Google and from my initial Call to Amity who was so helpful,went above to help me out was a lovely person and was great to speak to. Roland was are Sales guy and answered all my questions and was also helpful and explained it all in detail. Likes a joke so had me lauging which made me more relaxed. The rest of the Team have been more then helpful small issue came up and they dealt with it ASAP no hesitations. Recommended this company all the way. Show additional information
We went with Westside energy happy with the system 12 ja solar panels and fronius primo inverter however our energy provider has provided exceptionaly poor service it will be a total of six weeks before a smart meter will be fitted as we need an isolation something we didn’t expect and at this point I can’t comment on how well it works ....
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your advice was invaluable to compare providers particularly the point of getting assistance to connect to the network.
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After the sales pitch and signing it was poor customer service: inaccurate assessment at site inspection by sales manager (just checked meter board and used google - now have shade issues) serious communication issues internally and with subcontractor, promises made at sale not met, quality issues with installation, smart meter application delayed then wrong. Documentation still not received. Thought I was paying for quality service but should have gone with a small operator and paid less.
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fantastic installer - Matthew Reichens Electrical -highly professional, helpful and explained everything I needed to know.
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Great Customer Service I spoke With Amity So helpful Eased my Concerns about a few things Took her time with me And never once made me feel like i was just a $ Symbol I was treated like a Customer and can't recommend her enough to. Paul was just as good Took his time with me Explained it all in detail and showed us Our roof and how are Panels will look Which I thought was great. Cannot recommend Westside as a whole enough I have great Confidence that if anything was to go wrong I will be helped.
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Amazing Kind Customer Service Person Amity Helped me through my call. She Was patient with all my questions explained how Westside Work and just chatted away to me and helped me understand Solar a bit more. I would recommend If you want a helpful friendly person to assist you without getting overwhelmed by it all Ask for Amity. Paul Mills was our sales guy and what a champ, Wasn't a pushy Guy which was my concern that it would be to overwhelming for me. He explained everything to me in detail and took his time with me so i understood it all and was more than happy with everything. Amity, Paul and Westside I highly recommend to all my friends and Family. Will update when my systems installed but if this is the great service so far I'm so impressed.
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From first contact With Amity who was friendly, Kind and so helpful Pleasure to deal with took her time with us To the Sales Person Roland who didn't pressure us and answered all our Questions and Concerns and helped us get a good price and Quality System We are now awaiting are Installation but will highly recommend Westside Energy to fiends and Family .
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The installers were professional and happy to discuss the installation and answer questions. It was a top quality job.
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So far I’m extremely pleased and glad I went to Westside energy thebarton everyone is lovely from sales people to Instalers to receptionists they all tick my boxes I have spread the word around to other family members to only go to Nick Mazis at Westside just a good experience all round.
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Westside Energy I would recommend to anyone in South Australia. From the beginning to the end the salesmen were friendly helpful l& supplied us all the information we needed. We chose the company because it is a well known Adelaide company & after a bad experience with our first choice we are so pleased we went with Westside. Thank you Nick you explained all in detail for us.
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Brilliant - their knowledge, expertise and quality of service second to none and the fact they've been in the industry for such a long time contributed to the decision of going with Westside. System has been in 3 months now and so far has been running flawlessly - loving the savings :)
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Westside Energy, in particular their sales man Nick, were fantastic. Everything was explained very clearly and we couldn't be happier with the end result.
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Very happy with the service, Westside Energy were not the cheapest but we felt very confident with their information and they helped us through every step of the way. Installation has occurred and we are just waiting for our electricity supplier to do their part with the meter and we will be up and running in the next couple of weeks.
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Westide energy was great. The sales rep explained everything extremely well but their customer service side was a bit lax. Called several times and never got call back, booked in installation but customer service rep never entered it in the system.
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Not yet installed, we have problem with timbers due to previous white ant damage, which is being repaired.
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We have not had the system installed yet and could not put NA in the allotted areas.
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There has been confusion about the need for a
meter upgrade. Information given by Westside was ambiguous and had some difficulty getting info from Origin. Outcome is we don't need an upgrade as have an existing albeit smaller system which is being replaced. I expected installer and Westside to know this.
System is being installed next week so hope all goes well.
Appreciated your help re sorting what from chaff. Show additional information
meter upgrade. Information given by Westside was ambiguous and had some difficulty getting info from Origin. Outcome is we don't need an upgrade as have an existing albeit smaller system which is being replaced. I expected installer and Westside to know this.
System is being installed next week so hope all goes well.
Appreciated your help re sorting what from chaff. Show additional information
Westside came out and actually viewed my property. They talked me through my options and I am happy with the decision I made, especially as I have shading issues. Josh who did the installation was great and really knew his stuff. Looking forward to downloading the App and seeing how it’s all going.
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Installation scheduled for next week.
Details of our experience sent via earlier email a few week ago. Show additional information
Details of our experience sent via earlier email a few week ago. Show additional information
Still waiting to get smart meter installed
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Salesman Steve was a great help because he knew just what I wanted. Paid a deposit and was a little disappointed the install date was cancelled on two occasions after I had taken the time of work to be at home. Install day went smoothly which was a Saturday and is now operating for two days. Rubbish was cleaned up but placed into our log fire bin for us to get rid of. Nice people though and easy to get on with. All in all to date all is well.
Thanks for the detailed feedback. We are glad we met your expectations in most areas. We are very sorry about the delay in install, your project came at a very busy time for the whole industry which we have now adjusted too. Your areas of concern re rubbish have been dealt with so thanks again for the feedback. Cheers. Show additional information
Supplier Reply
Hi James,Thanks for the detailed feedback. We are glad we met your expectations in most areas. We are very sorry about the delay in install, your project came at a very busy time for the whole industry which we have now adjusted too. Your areas of concern re rubbish have been dealt with so thanks again for the feedback. Cheers. Show additional information
All went smoothly, with no problems
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Salesman great. Installers efficient and helpful. Good information. Office staff rather disorganised.
System seems to be working really well - this is only one week after installation.
System seems to be working really well - this is only one week after installation.
Supplier Reply
Hi David, sorry to hear you were let down by our processes. The whole industry experienced a severe shift which we have now overcome and are back on track. We hope your system is continuing to provide great energy savings. Show additional information
Professional from beginning to completion, would recommend.
Thank you for the positive feedback. We aim to offer a high level of customer service and professionalism in an industry that can be a little bit daunting for the general consumer. We are glad you noticed! Please don't hesitate to contact us with any future enquiries. Show additional information
Supplier Reply
Hi Bruce,Thank you for the positive feedback. We aim to offer a high level of customer service and professionalism in an industry that can be a little bit daunting for the general consumer. We are glad you noticed! Please don't hesitate to contact us with any future enquiries. Show additional information
