Westside Energy Reviews
4.2
Leave a review Based on 68 reviews Aus Ranking
- 5 star 12
- 4 star 44
- 3 star 8
- 2 star 2
- 1 star 2
Average Customer Review
- Value 4.11
- System Quality 4.36
- Customer Service 4.12
- Installation 4.40
Timeline
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Westside Energy is a Solar Power Installation company based in Thebarton and serves SA. Here are their reviews as submitted by visitors to SolarQuotes
Westside Energy Solar Reviews
We went with Westside energy happy with the system 12 ja solar panels and fronius primo inverter however our energy provider has provided exceptionaly poor service it will be a total of six weeks before a smart meter will be fitted as we need an isolation something we didn't expect and at this point I can't comment on how well it works ....
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your advice was invaluable to compare providers particularly the point of getting assistance to connect to the network.
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After the sales pitch and signing it was poor customer service: inaccurate assessment at site inspection by sales manager (just checked meter board and used google - now have shade issues) serious communication issues internally and with subcontractor, promises made at sale not met, quality issues with installation, smart meter application delayed then wrong. Documentation still not received. Thought I was paying for quality service but should have gone with a small operator and paid less.
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fantastic installer - Matthew Reichens Electrical -highly professional, helpful and explained everything I needed to know.
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Great Customer Service I spoke With Amity So helpful Eased my Concerns about a few things Took her time with me And never once made me feel like i was just a $ Symbol I was treated like a Customer and can't recommend her enough to. Paul was just as good Took his time with me Explained it all in detail and showed us Our roof and how are Panels will look Which I thought was great. Cannot recommend Westside as a whole enough I have great Confidence that if anything was to go wrong I will be helped.
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Amazing Kind Customer Service Person Amity Helped me through my call. She Was patient with all my questions explained how Westside Work and just chatted away to me and helped me understand Solar a bit more. I would recommend If you want a helpful friendly person to assist you without getting overwhelmed by it all Ask for Amity. Paul Mills was our sales guy and what a champ, Wasn't a pushy Guy which was my concern that it would be to overwhelming for me. He explained everything to me in detail and took his time with me so i understood it all and was more than happy with everything. Amity, Paul and Westside I highly recommend to all my friends and Family. Will update when my systems installed but if this is the great service so far I'm so impressed.
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From first contact With Amity who was friendly, Kind and so helpful Pleasure to deal with took her time with us To the Sales Person Roland who didn't pressure us and answered all our Questions and Concerns and helped us get a good price and Quality System We are now awaiting are Installation but will highly recommend Westside Energy to fiends and Family .
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The installers were professional and happy to discuss the installation and answer questions. It was a top quality job.
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So far I'm extremely pleased and glad I went to Westside energy thebarton everyone is lovely from sales people to Instalers to receptionists they all tick my boxes I have spread the word around to other family members to only go to Nick Mazis at Westside just a good experience all round.
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Westside Energy I would recommend to anyone in South Australia. From the beginning to the end the salesmen were friendly helpful l& supplied us all the information we needed. We chose the company because it is a well known Adelaide company & after a bad experience with our first choice we are so pleased we went with Westside. Thank you Nick you explained all in detail for us.
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Brilliant - their knowledge, expertise and quality of service second to none and the fact they've been in the industry for such a long time contributed to the decision of going with Westside. System has been in 3 months now and so far has been running flawlessly - loving the savings :)
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Westside Energy, in particular their sales man Nick, were fantastic. Everything was explained very clearly and we couldn't be happier with the end result.
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Very happy with the service, Westside Energy were not the cheapest but we felt very confident with their information and they helped us through every step of the way. Installation has occurred and we are just waiting for our electricity supplier to do their part with the meter and we will be up and running in the next couple of weeks.
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Westide energy was great. The sales rep explained everything extremely well but their customer service side was a bit lax. Called several times and never got call back, booked in installation but customer service rep never entered it in the system.
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Not yet installed, we have problem with timbers due to previous white ant damage, which is being repaired.
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We have not had the system installed yet and could not put NA in the allotted areas.
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There has been confusion about the need for a
meter upgrade. Information given by Westside was ambiguous and had some difficulty getting info from Origin. Outcome is we don't need an upgrade as have an existing albeit smaller system which is being replaced. I expected installer and Westside to know this.
System is being installed next week so hope all goes well.
Appreciated your help re sorting what from chaff. Show additional information
meter upgrade. Information given by Westside was ambiguous and had some difficulty getting info from Origin. Outcome is we don't need an upgrade as have an existing albeit smaller system which is being replaced. I expected installer and Westside to know this.
System is being installed next week so hope all goes well.
Appreciated your help re sorting what from chaff. Show additional information
Westside came out and actually viewed my property. They talked me through my options and I am happy with the decision I made, especially as I have shading issues. Josh who did the installation was great and really knew his stuff. Looking forward to downloading the App and seeing how it's all going.
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The installers had a very awkward roof to work on and the job experience for them was not pleasant, but they pushed through and made a decent install. They were thorough on on all aspects of the job and cleaned up everything which is unusual for sparkies.
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Installation scheduled for next week.
Details of our experience sent via earlier email a few week ago. Show additional information
Details of our experience sent via earlier email a few week ago. Show additional information
Still waiting to get smart meter installed
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Salesperson was new and provided 3 key pieces of information which turned out to be false. After much stress and emailing, and phone calls and a visit to the office I received a refund for the Emberpulse (the salesperson told me that it would work without WiFi - which was incorrect) and an agreement to refund the price of the meter upgrade (the salesperson told me that this was undertaken at no charge which again was incorrect). He also had out of date figures for the feed-in tariff. Very disappointing. The manager apologised and refunded me an additional $100 to make up for all the hassle.
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The whole exercise has been stress free thanks to Salesman Paul Mills and the staff at Westside Energy. Also the installers, Endre, Brandon and Johanna, were a pleasure to deal with. They had to work around some very windy and wet weather, but maintained their professionalism at all times.Friendly and trustworthy. So far, so good!
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Salesman Steve was a great help because he knew just what I wanted. Paid a deposit and was a little disappointed the install date was cancelled on two occasions after I had taken the time of work to be at home. Install day went smoothly which was a Saturday and is now operating for two days. Rubbish was cleaned up but placed into our log fire bin for us to get rid of. Nice people though and easy to get on with. All in all to date all is well.
Thanks for the detailed feedback. We are glad we met your expectations in most areas. We are very sorry about the delay in install, your project came at a very busy time for the whole industry which we have now adjusted too. Your areas of concern re rubbish have been dealt with so thanks again for the feedback. Cheers. Show additional information
Supplier Reply
Hi James,Thanks for the detailed feedback. We are glad we met your expectations in most areas. We are very sorry about the delay in install, your project came at a very busy time for the whole industry which we have now adjusted too. Your areas of concern re rubbish have been dealt with so thanks again for the feedback. Cheers. Show additional information
All went smoothly, with no problems
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Salesman great. Installers efficient and helpful. Good information. Office staff rather disorganised.
System seems to be working really well - this is only one week after installation.
System seems to be working really well - this is only one week after installation.
Supplier Reply
Hi David, sorry to hear you were let down by our processes. The whole industry experienced a severe shift which we have now overcome and are back on track. We hope your system is continuing to provide great energy savings. Show additional information
Professional from beginning to completion, would recommend.
Thank you for the positive feedback. We aim to offer a high level of customer service and professionalism in an industry that can be a little bit daunting for the general consumer. We are glad you noticed! Please don't hesitate to contact us with any future enquiries. Show additional information
Supplier Reply
Hi Bruce,Thank you for the positive feedback. We aim to offer a high level of customer service and professionalism in an industry that can be a little bit daunting for the general consumer. We are glad you noticed! Please don't hesitate to contact us with any future enquiries. Show additional information
The Sales Person was very good at explaining what would happen and when. All the Contractors were very Professional and new what they were about. Everything is working well and we were able to extend the Warranty from 5 years to 10 years for no extra cost. My only concern was that the Electrician who set up the WiFi Controller Solar Web and my iPhone App has failed and I can no longer Monitor the generation of Solar Energy that the Solar Panels are Supplying.
Supplier Reply
Hi David, Thanks for the positive review. We are glad you experienced our Westside advantage and will now continue to have a positive solar experience. We are disappointed to hear you are experiencing issues with your Solar Web and iPhone connection. As you are aware we are on the case with the inverter manufacturer to rectify this problem on your behalf. Stay tuned for some resolutions. Show additional information
The customer service Westside Energy offer is outstanding. From the first phone call, to the sales team, and the contractor that did the pre inspection to the install was Awesome. I would recommend them to anybody that values customer service and ease of doing business to give them a go.
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Supplier Reply
Thanks Kevin for your feedback! We are glad you had the experience with Westside Energy that we aim to provide. Please ensure you get in contact with any questions in the future. Show additional informationSupplier Reply
Thanks Jim for your positive feedback....We aim to please and are happy you noticed! Show additional information
Steve Alexander. Sales & Operations Manager , Westside Energy provided comprehensive advice , expert service and know how with highly competitive pricing and quality outcomes. A company with in depth experience and for whom I have complete confidence.
Supplier Reply
Thanks Bronte for you feedback! Steve is definitely an asset to our business and we are glad you have been impressed by our service. We aim for 100% satisfaction and are glad to hear we achieved that once again. Show additional information
We would especially like to thank the installer, Dino. A more polite, tidy & hard worker would be hard to find. Thank you !
Supplier Reply
Hi Betty, Thank you for your feedback of Westside and our installation team. Dino is definitely a key team member and we have passed on your review. Thanks again! Show additional information
Westside was easy to get on with. Steve (sales) was great. Installation happened very quickly. We are just having issues getting our meter changed which is the fault of Origin.
