AGL Solar Reviews
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About
AGL Energy is Australia's second largest electricity retailer, and also offers solar panels, batteries and EV charger installation.
AGL started installing home solar in 2011 by purchasing the solar installer Rezeko (AKA Eko Energy) and rebranding it as AGL Solar. AGL Energy formally exited the residential rooftop solar installation business in 2018, but still organises quotes and installations via its third-party partners.
For commercial installations, AGL acquired Epho and Solgen Energy Group in 2021.
In 2025, AGL announced it had acquired South Australia’s Virtual Power Plant (SA VPP) from Tesla.
As well as being an electricity retailer, AGL is a generator; making it a gentailer. AGL's operational portfolio is made up gas- and coal-fired generation, renewable generation including wind, hydro and solar, energy storage and firming technologies including batteries.
Their contact details:
Address: 200 George Street, Sydney, NSW, 2000
Telephone: 1300 447 465
Email Address: none provided
Website
You can read customer reviews of AGL's solar installation services below. If you've been a customer, we encourage you to leave a rating and review of AGL Energy.
Panel brands previously installed
Inverter brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
AGL Solar Reviews (115)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 12
- 4 star 68
- 3 star 25
- 2 star 7
- 1 star 3
01 May 2024
An incentive was offered by AGL Solar for this review. Learn more here.
27 June 2023
Easy install great equipment
Quote was quick and team were polite and well organised. Connection to grid not necessary as this was to replace an older system .Panel rating: 5/5
Inverter rating: 5/5
25 October 2018
Original Review on 18-02-2018:
I think that the system is fantastic value given it was less the $6k compared to Energy Matters which was more than double; although the system has been installed and is operational we are still to gain the benefit of the power being generated - awaiting the meter to be calibrated by the Distributor (hence my rating of N/A for Quality of the System) and a 3 rating for Customer Service, as it is a painful exercise trying to contact AGL via phone or email due to the time delay and follow up required!!8 months later we asked Michael: "Are you happy with the performance of your system so far?"
Guess it has because we are getting back a credit for the electricity fed back to the grid; looking forward to a full Spring and Summer to gauge the extent of this14 August 2018
Original Review on 12-12-2017:
Due to approvals and cooling off periods the installation and commissioning took a long time.8 months later we asked David: "Are you happy with the performance of your system so far?"
System is performing very well.08 August 2018
16 May 2018
14 May 2018
13 March 2018
Roughly a year later i was contacted because parts of the solar system were faulty and i have to turn my system off until the issue can be resolved.
After no contact for 3 months i contacted AGL to see why it wasn't fixed. I was met with a reply "They will be in your area in Febuary" (4 months would have past by this point)
Mid February i got a call saying that there is someone in your area to fix your panels however they would not be able to come outside "normal hours" I told them that i work 6 days a week and i was met with a reply "what cant you take a day off"
My livelihood is depended on working as many days i can work and i WILL NOT take a day off to fix a problem that AGL has stuffed up by using inferior/faulty parts on.
I have disconnected everything i have from AGL and will not be returning
18 December 2017
12 December 2017
12 December 2017
18 November 2017
07 November 2017
23 October 2017
19 October 2017
Installation faults now agl can't find a installation member to assist leaking water in roof as conduit leaks when it rains and destroyed our ceilings and dangerous electricity wires wet. Poor service.
04 October 2017
31 August 2017
Original Review on 29-12-2016:
Although I was happy with the service of Go Solar they could not match the price with AGL even though the systems were similar in size and Kw and quality.The system hasn't been installed yet due to the Christmas break but will be in installed in January 2017.
Thanks again for your insight and fantastic website it really helped in my decision making.
8 months later we asked Bob: "Are you happy with the performance of your system so far?"
power bills going down and contribution from panels around $90 per quarter21 June 2017
After 10 months a couple of DC plugs were burnt out.
But As thought before installing, the company was still out there to go back to get it fixed.
The customer service was not excellent but not very poor either.
It took nearly 3months to get it replaced with right size inverter.
21 June 2017
Original Review on 16-06-2016:
I will tell you when its finally installed Told us 1 - 3 weeks now 4 weeks Paid in full over 1 month ago If you send me the survey again in a few weeks will be happy to let you use as a review Cheers Dian Ps thanks for all your information12 months later we asked Dian: "Are you happy with the performance of your system so far?"
Yes now the initial problem has been rectified. They installed a 20 amp fuse in the meter box and the solar kept turning off. After about 3 months of ringing AGL an electrician finally came out and changed to 25 amp and no more problems. Took all of 5 minutes but unacceptable time to rectify the problem30 March 2017
21 February 2017
13 January 2017
Original Review on 13-05-2016:
I went with AGL in the end as they were able to provide the 3 phase battery ready inverter brand that I wanted. The companies recommended by SolarQuotes were also providing the same brand inverter but were simply not able to compete on price. The difference was almost $3k. That was mostly because AGL discounted their price to match another competitors quote. The deal also included a 12c feed in rate.8 months later we asked Joyce: "Are you happy with the performance of your system so far?"
So far so good. I'm certainly seeing the savings in my electricity bills and have changed my usage patterns to maximise use of the electricity I generate during the day.18 December 2016
15 December 2016
Original Review on 14-04-2016:
Installation very good , I day in and out .Everything works very well
8 months later we asked Brett: "Are you happy with the performance of your system so far?"
Yes14 December 2016
Original Review on 14-04-2016:
I got lucky that AGL matched the price8 months later we asked Mike: "Are you happy with the performance of your system so far?"
Yes03 November 2016
Original Review on 04-03-2016:
AGL appeared very keen to get the buisness. Frequent follow-up and discounting to match other similar offers.8 months later we asked Ian: "Are you happy with the performance of your system so far?"
Yes. Haven't been checking output/performance closely, but can see a reduction in power bills18 October 2016
26 September 2016
Original Review on 26-01-2016:
They got the photos on the installation wrongThe 14 panels did not fit vertically as one had to go horizontally
8 months later we asked Nickolas Horton: "Are you happy with the performance of your system so far?"
Yes maximum on one summers days 3.7 kw23 August 2016
18 August 2016
Meaning that all the solar company's did not tell me about the true output operating losses (26%) which made my calculations of cost verses benefit and pay off time useless.
I felt lied to and manipulated again (rage). I will not be recommending any of the company's to anyone. The feed in tariffs stated were also marketing BS. I'm not getting the advertised 6.1c but 5.4 c (more rage and I mean rage) I have actively bagged the lying spin master Solar panel industry to at least a half a dozen people. So I probably influenced at least 3 not to go solar.
10 August 2016
AGL will reschedule, tell you in writing that they will reimburse you for loss of money from your job, and NOT pay you anything
THEN
They will tell you that your system is fully operational and integrated, but it wont be.
Your power bill wont go down but your bank account will and your frustration will be the only thing going up.
31 May 2016
26 May 2016
Original Review on 16-09-2015:
Am happy with service provided by supplier, but disappointed that system appears to have never (despite good sunny conditions) as yet generated more than 75% (and often less) than capacity. So already wondering if the expense of system was worth it.If you wish to use my review on website, you may do so IF you only use my Initials and state.
8 months later we asked Daryl: "Are you happy with the performance of your system so far?"
I had hoped for better, but nevertheless I am satisfied.11 May 2016
20 April 2016
07 April 2016
Though I have had nothing but a good experience.
Everything happened as it was stated in the contract.
I think some people don't fully understand the process of having solar installed and get disgruntled through their own ignorance or impatience .
The sales rep Jalrath was extremely honest and helpful.
Thank you
29 March 2016
24 March 2016
Original Review on 24-07-2015:
Very informative, installed in a day, 5 minute power interruption8 months later we asked Walter: "Are you happy with the performance of your system so far?"
Definitely, could not have asked for a better result04 March 2016
12 February 2016
Decided to go ahead with AGL as they are the current energy retailer and had a 2 yr interest free payment option.
System components are not the best however with manufacturer warranty and assumptions that AGL will be around to resolve problems is key to my decision.
23 January 2016
22 January 2016
The solar command dashboard they will try to sell to you has not worked for me, it does not give accurate consumption readings, and do not even try to make an inquiry on one as no-one seems to know anything about it and you will get a pre prepared email read out to you.
This is my two cents on this company.
15 December 2015
Solar command is also given to you as part of their Solar Solution however they've told me I'm not eligible due to cost???? Then they tried to tell me my standard switchboard would require significant rewiring..... Needless to say they still haven't resolved my issue... Don't deal with them. I may need to get the ACCC involved....
30 October 2015
08 October 2015
02 October 2015
07 September 2015
30 May 2015
Biggest issue so far: the inverter supplied (Solis) appears to interfere with our Electrolux induction cooktop. When the inverter is on, the cooktop cannot be used as it throws up an error code. This means we have to turn off our solar to cook, or wait till dark. The installer has swapped out the inverter for another identical brand and model, and guess what? It still interferes with the cooktop. The Solis manufacturers obviously blame the cooktop, and the cooktop engineer we had out blames the inverter!
AGL Solar have now offered to swap out the Solis inverter for an Aurora, and I am still waiting for that. Also all three parties involved keep saying it is one of the other parties that will arrange the metering work. I am waiting to see if the cooktop issue gets rectified, then finding my own sparkie.
The "interest free" credit comes with "administration charges", so works out to be an additional $300 over the 2 year finance period. Having said that, the paperwork stated clearly not to sign if not fully satisfied, so to date I haven't. I think this has been a very useful thing in moving to the resolution of the cooktop issue, as each time I speak with AGL Solar, I am able to remind them they still have not been paid yet!
I fully understand that this problem with the cooktop was completely unforeseen, and I really appreciate the efforts being made by AGL to find a solution. They offered me the option of changing the inverter, or paying halves on a new cooktop, plus meeting its install costs
25 May 2015
23 May 2015
I have a friend working at the company and i got a good discount
I have a contact with agl and i got a good dealPanel rating: 5/5
Inverter rating: 4/5