Albany Solar Reviews
Based on 53 ratings Aus Ranking
- 5 star 16
- 4 star 36
- 3 star 1
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.33
- System Quality 4.56
- Customer Service 4.55
- Installation 4.71
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Albany Solar is a locally owned and operated solar energy company based in Albany, West Australia. The company is CEC accredited and says that its designers and installers are accredited and qualified. The company also says that its systems are covered by a 25 year performance warranty. The only customer review available rated the company very highly for system quality, installation and customer service.
Customer testimonials for Albany Solar are available, and include the following:
“ Albany Solar were very professional and friendly. They gave me referral names when requested – all had similar good experiences. They went through all the options with me, explaining the differences and always conscious of personal preferences. They are also offering follow up services like reminders for cleaning panels. I would recommend Albany Solar to anyone.”
Albany Solar Solar Reviews
All Round Top Job and Nice People to Deal With.
Albany Solar were Fantastic.The Installation was over and done with in about half a Day. All the Paper work was organized by them including the Rebate. Now instead of Using 10 to 14 KWH of Power a Day I have it down to 2 KWH with up to 38KWH excess Power going back into the Grid.Could not be Happier! Show additional informationSeamless Experience
From my initial contact to after sales, installation and post installation care, my experience with Albany Solar has been outstanding. Living a long way away from the actual property, Albany Solar co-ordinated everything with my builder and nothing was too difficult for them.An absolutely seamless experience. Thankyou Show additional information
Fast responce,
The Albany Solar sales Rep was on the phone immediately after asking for a quote, was very professional, followed up with email lots of information.Once my small deposit was paid, my meter box was updated for solar connection in days. We had the correct meter, just had to be reprogrammed.
A team of installers arrived a few weeks later. Lucky we were home as we were not notified of a date before hand. They were professional. They asked permissions for where to run the cable connections, and discussed best location for inverter. Everything checked to be running before they left. The system up and running. Show additional information
Prompt and efficient installation
The only company of three who inspected the property before quoting and discussed in full all the optionsInstallation took place at appointed day and hour - was completed in quick time and the crew was friendly and efficient; leaving the work area like a new pin
Albany Solar arranged everything for us and gave us a complete briefing before leaving after installation Show additional information
Salesman was very helpful and the team of installers very efficient. They were polite, pleasant hard working young men. All rubbish was removed. They explained the system before they left.
Salesman was very helpful and explained the system. The team of installers were very polite, pleasant,, hard working young men. All rubbish was removed. I was completely satisfied with all aspects of service Show additional informationLocal people, quality install
Local friendly and approachable company who did the lot from sales to install and had a good understanding of my power requirements. Quality workmanship and they live not far away should any issues arise Show additional informationWeve got an awesome system pumping out loads of energy! Really happy. Show additional information
Staff very friendly and clean and tidy. System performs very well. Show additional information
Supplier Reply
Hi John, Thank you for taking the time to review Albany Solar. We really hope you enjoy your systems. We are happy to have a look at your bills later in the year to see how they are going for you. :) Show additional informationAs being a truck driver i've been away for couple of days and was going to ring them first thing Monday morning, low and behold my phone rang just after 8 o/clock, it was Albany Solar asking where's there monies.
Now don't get me wrong i'll buy local and support the little guy but don't coming knocking on my door asking where's our monies when it hasn't even been 7 days I just had to get time to go to the bank and get it out as I was good for the monies even put down a $500 deposit like they asked. but if I was 2weeks late I could understand but not even 7 days had past and I'm getting emails and phone calls!!!!! If I invest in something its 100% don't come knocking asking where's your bloody monies is!!!!!!
Nothing worse than people harassing me about money after ive spent a couple of grand in their business.
Supplier Reply
Hi Pieter, thank you for your review and sorry to hear you were disappointed with an element of our service. Our invoices state payment upon installation, we can always work with peoples personal and banking arrangements and often do, for example where internet banking limits are not high enough for customer's to transfer the balance in one go. Part of the reason for calling, is just to check the invoice we send by email has been received, because there have been instances we have awaited for payment, and the customer advises non receipt of the invoice. Sorry our approach on this occasion left you feeling harassed, it was never the intention, thank you for your business and buying local. Show additional informationThe in-store advice we received gave us a lot of confidence and made us want to use this business for this purchase
The whole process was very smooth and pretty much handled completely by Albany Solar.
The installation team did a very nice job and were finished in just over 4 hours.
The system has been functioning beautifully ever since.
We would thoroughly recommend this business to anyone contemplating a similar purchase.
Supplier Reply
Hi Roger,Thank you for taking the time to review our products and service. We are very happy to hear that you are pleased with your system. Show additional information