Albany Solar Reviews
4.5
Leave a review Based on 45 reviews
- 5 star 11
- 4 star 33
- 3 star 1
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.23
- System Quality 4.52
- Customer Service 4.49
- Installation 4.68
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Albany Solar is a locally owned and operated solar energy company based in Albany, West Australia. The company is CEC accredited and says that its designers and installers are accredited and qualified. The company also says that its systems are covered by a 25 year performance warranty. The only customer review available rated the company very highly for system quality, installation and customer service.
Customer testimonials for Albany Solar are available, and include the following:
“ Albany Solar were very professional and friendly. They gave me referral names when requested – all had similar good experiences. They went through all the options with me, explaining the differences and always conscious of personal preferences. They are also offering follow up services like reminders for cleaning panels. I would recommend Albany Solar to anyone.”
Albany Solar Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Synergy changed the meter very quickly and then there was a cancellation for another customer and our installation was moved forward, so no waiting times.
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It's early days yet- because of the odd orientation of our house and the nearby presence of large karri trees we decided to put 8 micro inverter panels on the NW facing roof and 4 on the SE facing roof - less shade from trees from the SE. We'll assess what's working best in 12 months time, and work out which panels work best over a 12 month period- I suspect the SE aspect may actually work better than the NW panels- due to shade on the back of the house. We're a work in progress. The supplier has been terrific- prepared to discuss options and very professional approach.
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Howard from Albany Solar really know that he is talking about. He has helped me pick the system that I need and yes it a bigger one but I don't need to extend next year as I wanted too and will be adding a heat pump in the next 2 years when I need to replace our old solar hot water system.
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Albany Solar are Very knowledgeable in all aspects of solar power systems and supply. They were very obliging and easy to work with in scheduling appointment and installation times. They kept in touch and wow....on day of installation the team arrived and got straight into getting the job done. The site was cleaned meticulously. Thoroughly recommend the Albany Solar team.
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To avoid interruption to the business the technicians started early (6.00am) to install cables to system.
Staff very friendly and clean and tidy. System performs very well. Show additional information
Staff very friendly and clean and tidy. System performs very well. Show additional information
The service is good and the people are nice. To begin with, nothing can go wrong with these at hand in transacting a business.
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Meter box hasn't yet been changed so we cannot use yet but the supplier was prompt and efficient in installation.
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GENUINE INFORMATION IS WHATS BEST FOR CUSTOMER, NOT PRICE DRIVEN. PASSIONATE ABOUT HOW THEY GO ABOUT BUSINESS WITH A GOOD REGIONAL REPUTATION
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The service and the people who installed it were great that's why we went with them, but after the installation was done which was on a Friday we got a email on the coming Monday asking for monies.
As being a truck driver i've been away for couple of days and was going to ring them first thing Monday morning, low and behold my phone rang just after 8 o/clock, it was Albany Solar asking where's there monies.
Now don't get me wrong i'll buy local and support the little guy but don't coming knocking on my door asking where's our monies when it hasn't even been 7 days I just had to get time to go to the bank and get it out as I was good for the monies even put down a $500 deposit like they asked. but if I was 2weeks late I could understand but not even 7 days had past and I'm getting emails and phone calls!!!!! If I invest in something its 100% don't come knocking asking where's your bloody monies is!!!!!!
Nothing worse than people harassing me about money after ive spent a couple of grand in their business.
As being a truck driver i've been away for couple of days and was going to ring them first thing Monday morning, low and behold my phone rang just after 8 o/clock, it was Albany Solar asking where's there monies.
Now don't get me wrong i'll buy local and support the little guy but don't coming knocking on my door asking where's our monies when it hasn't even been 7 days I just had to get time to go to the bank and get it out as I was good for the monies even put down a $500 deposit like they asked. but if I was 2weeks late I could understand but not even 7 days had past and I'm getting emails and phone calls!!!!! If I invest in something its 100% don't come knocking asking where's your bloody monies is!!!!!!
Nothing worse than people harassing me about money after ive spent a couple of grand in their business.
Supplier Reply
Hi Pieter, thank you for your review and sorry to hear you were disappointed with an element of our service. Our invoices state payment upon installation, we can always work with peoples personal and banking arrangements and often do, for example where internet banking limits are not high enough for customer's to transfer the balance in one go. Part of the reason for calling, is just to check the invoice we send by email has been received, because there have been instances we have awaited for payment, and the customer advises non receipt of the invoice. Sorry our approach on this occasion left you feeling harassed, it was never the intention, thank you for your business and buying local. Show additional information
We wanted to spend our money locally and when I presented other quotes to Albany Solar they were able to better them.
The in-store advice we received gave us a lot of confidence and made us want to use this business for this purchase
The whole process was very smooth and pretty much handled completely by Albany Solar.
The installation team did a very nice job and were finished in just over 4 hours.
The system has been functioning beautifully ever since.
We would thoroughly recommend this business to anyone contemplating a similar purchase.
Thank you for taking the time to review our products and service. We are very happy to hear that you are pleased with your system. Show additional information
The in-store advice we received gave us a lot of confidence and made us want to use this business for this purchase
The whole process was very smooth and pretty much handled completely by Albany Solar.
The installation team did a very nice job and were finished in just over 4 hours.
The system has been functioning beautifully ever since.
We would thoroughly recommend this business to anyone contemplating a similar purchase.
Supplier Reply
Hi Roger,Thank you for taking the time to review our products and service. We are very happy to hear that you are pleased with your system. Show additional information
Sales, service and installation all handled with friendly professionalism. All our queries answered quickly and efficiently. System been installed for 11 days now and working at a much higher efficiency than we had expected. We have also preciously installed a solar gate from Albany Solar, all sales, service and queries relating to gate have been handled to a high standard. Thanks Albany Solar.
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Hi Dennis and Rene, Thank you for taking the time to review Albany Solar. We really hope you enjoy your system. :) Show additional informationSupplier Reply
Hi Peter, Thank you for taking the time to review Albany Solar. We really hope you enjoy your system. :) Show additional information
The young fellows who did the installation were friendly and professional in their work
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Hi Marg, Thank you for taking the time to review Albany Solar. We really hope you enjoy your solar system. :) Show additional information
Initial contact at Quotation time was very informative
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Hi Fran and Tom, Thank you for taking the time to review Albany Solar. We really hope you enjoy your system. :) Show additional informationSupplier Reply
Hi Danny, Thank you for taking the time to review Albany Solar. We really hope you enjoy your system. :) Show additional informationSupplier Reply
Hi Harold, Thank you for taking the time to review Albany Solar. We really hope you enjoy your system. :) Show additional information
I have 2 properties - both had different systems installed just over a week ago.1 is a standard 16 panel (Q cell) system & the other an 8 panel micro inverter / battery ready system. They cost a faction over $7,000 each. Also it is too early to assess there performance.
Supplier Reply
Hi John, Thank you for taking the time to review Albany Solar. We really hope you enjoy your systems. We are happy to have a look at your bills later in the year to see how they are going for you. :) Show additional information
Very professional service and pleasant people to deal with.
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Thank you Jonathan. :) Show additional information
Fantastic company to work with. Great communication and very professional installation . Highly recommend these guys ????
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Hi Susan, Thank you for taking the time to review Albany Solar. We really hope you enjoy your new solar system. Looking forward to keeping in touch and seeing how your system is reducing your bills! :) Show additional information
Very good customer service
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Hi Peter, Thank you for taking the time to review Albany Solar. We really hope you enjoy your system. :) Show additional information
Good system. Does the job. Great install. Barely know its there.
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Hi Ryan, Thank you for taking the time to review Albany Solar. :) Show additional information
The system is working well & well love the MyEnlighten software !
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Hi Steve, Thank you for taking the time to review Albany Solar. :) Show additional informationSupplier Reply
Hi John, Thank you for taking the time to review Albany Solar. :) Show additional informationSupplier Reply
Hi Steve, Thank you for taking the time to review Albany Solar. :) Show additional informationSupplier Reply
Hi Robert, Thank you for taking the time to review Albany Solar. :) Show additional information
Not installed yet. Have paid 50% deposit but still waiting on batteries to arrive from eastern states.
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Negotiations with mains supplier are in the pipeline.
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We've only been connected for 3 weeks with no power account as yet, but everything seems to be going well so far.
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Although it cost a bit more than clear tech services we decided to stay local as it anything goes wrong they will fix as quickly as possible. Clean tech. did a thorough job with call backs, were cheaper and if closer than 350Km away would possibly gone with them. so would recommend them to anyone in Perth.
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As yet we have not had an energy bill since solar panels were fitted. So perhaps we are doing this survey a bit early.
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Very low stress, good understanding on how solar works was given.
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There wasn't a great deal of choice in Albany and this company uses what seems to be a better quality inverter and has their own installation technicians.
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We went with Albany Solar - a local Installer.
They provided a price competitive with Perth installers at the time.
The team at Albany Solar is friendly, helpful and professional.
The major benefit of staying with the local installer, as I see it, is local personal contact in the event of problems, questions etc.
Overall we are pretty happy with the installation as it is meeting expectations and parameters suggested to us by Albany Solar before we signed up. Show additional information
They provided a price competitive with Perth installers at the time.
The team at Albany Solar is friendly, helpful and professional.
The major benefit of staying with the local installer, as I see it, is local personal contact in the event of problems, questions etc.
Overall we are pretty happy with the installation as it is meeting expectations and parameters suggested to us by Albany Solar before we signed up. Show additional information
Albany Solar were very professional and friendly. They gave me referral names when requested - all had similar good experiences. They went through the options with me explaining the differences and always conscious of personal preferences.
They are also offering follow up serivces like reminders for cleaning panels.
I would recommend Albany Solar to anyone. Show additional information
They are also offering follow up serivces like reminders for cleaning panels.
I would recommend Albany Solar to anyone. Show additional information
