Energy Base

Energy Base Reviews

About

As of July 2019, Energy Base have almost 10yrs of Solar installations under our belt, so we feel that we have a pretty good idea of the products and standards needed to last the distance

 

Energy Base’s reviews (As of 7/19) were ranked in the Top 5% of the Best Solar Reviews in Australia on the Solar Quotes website from over 265 Installers.(We are rated 4.7 from 5 Stars from 49 Reviews in the past 24 months)

 

Energy Base have been chosen by LG Electronics as their Authorised Partner in Mackay & the surrounding areas to represent their valuable brand.

 

We are a diversified company and have multiple streams of income, so we don't just rely on Solar to keep our company afloat.

 

Brendan Camilleri is the hands on Managing Director of Energy Base, and was born & Bred in Mackay. Brendan has an Electrical Engineering Degree behind his name. 

 

If you are receiving multiple quotes from other solar companies, then please check the ASIC website by clicking here to see how long our competitors have been running their solar business.

 

What else you should know about Energy base:

 

  • We are Clean Energy Council Certified Installers
  • Our CEC Accredited Installers are employed fulltime, and have been trained in-house
  • We don’t use Sub-Contractors to do your installation
  • Our expert sales team will get up on your roof, on most sites to survey the shade conditions using Solar Pathfinder. 
  • Our expert sales team also check your roof batten spacings to ensure the correct clamp zones for each individual solar panel manufacturer are adhered to. (Otherwise your solar panel warranties may be voided if the clamp zones are incorrect) 
  • You will receive a free onsite fixed price quote to ensure you receive the best installation standard possible, with no hidden extra charges (hidden extras normally occur when no onsite visit has been carried out)
  • We are Electrical Contractors, and can also assist with your general electrical works
  • We offer a 5 year written workmanship warranty

Reviewers report paying: $6,000 - $8,300 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Energy Base Reviews (99)

Show Most Recent reviews from All time

Average Scores

4.4/5

Value for money

4.6/5

Quality of System

4.8/5

Installation

4.8/5

Customer Service

  • 5 star 41
  • 4 star 56
  • 3 star 2
  • 2 star 0
  • 1 star 0

View Timeline

Original Review on 08-07-2020:

Professional service throughout

Thank you Energy Base, you made the whole solar minefield a walk in the park. The Salesman who I dealt with was the utmost professional, and also the only person who made the effort to climb on my roof and check the installation conditions! The installation itself went smoothly, the guys did the hard work, I supplied the coffee! Grid connection is booked in soon, job done. Thanks again Energy Base. Have already passed your details on to some friends. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Lee: "Are you happy with the performance of your system so far?"

Couldn’t be happier with my system, great investment and great workmanship from Energy Base.
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Great service and expert advise

Great service and expert advise. Local family owned company with a professional and knowledgeable team. Thanks again for your hard work boys- install was superb. Neat and tidy and went that extra mile.
Panel rating: 5/5
Inverter rating: 5/5
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Great service - Great product - Amazing install

Great to deal with a local company who offer exceptional service. Peter had no problems in modifying my quotation after the initial consult to change around to suit our needs. Installation was completed easily without hassle from the professional team, including setup of the Fronius inverter application on our smartphones for live tracking. The system has been performing well as advised - highly recommend Engery Base.
Panel rating: 5/5
Inverter rating: 5/5
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Very Professional

From when Bob from Energy Base came to give me a quote to installation was vey professional. The date was given and they were here early as we had an appointment that day, everything was installed and working by lunch. The crew cleaned up any rubbish. Very tidy. Everything was organised for grid connection by Energy Base. Would highly recommend them for any Solar installation.
Panel rating: 5/5
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Satisfied customer

My son in Sydney recommended your services in order to obtain a quality, qualified and professional supplier.

He was 'spot on'.

We could not be happier. The placement of the panels is pulling excellent solar results, the tradesmen were polite, respectful and reliable. The company was supportive through all steps of the process.

I have many times confidently recommended the Information Pages you supply Finn. I would like shares in your company! :)

Panel rating: 5/5
Inverter rating: 5/5
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Professional from quote to installation

Very impressed with the professional service that we received from the moment Bob walked through the door to the installation by the locally owned business. The installers are tradesmen in their fields and are employed by the business. The work was carried out as per quoted timeframe as well as product choice. All third party involvement was arranged with no complications to complete the job. Follow up from the business meant any issues that may have been outstanding would have been dealt with. All in all very happy with all aspects of the install. Highly recommend this local solar installation business cheers Peter
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 08-05-2019:

Original ratings


Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

8 months later we asked Reg: "Are you happy with the performance of your system so far?"

In terms of electricity generation the system has produced more energy than the installer predicted based on the expected levels of solar exposure. The optional SMA load monitoring and reporting system installed has however failed on a number of occasions and is currently not working and the power meter is about to be replaced for the second time. I am not convinced this will result in a reliable load monitoring system and I have doubts about the fault finding abilities of both the installer and SMA Australia.
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Fantastic to deal with would highly recommend :)

Fantastic and polite people to deal with would highly recommend :)
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Honest salesman and quality work

Salesman was very knowledgeable and honest.
Installation was completed 4 weeks earlier than expected. Team were punctual and polite. Job was completed in 1 day and left the site tidy.
Customer service was excellent. Grid connection was arranged by Energy Base but we are still waiting for Ergon.
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Great company to deal with, excellent installers, easy to work with highly recommended

quote was very competitive salesman was lovely not pushy
installation was done very politely, very punctual, very tidy and pleasant hard working young men
grid connection is all set up just waiting for Ergon to appear now
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Very professional

Very professional, easy to organise installation, prompt and helpful staff great price
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Excellent service

The salesman came to our home and measured up, working out the best position for our panels. Recommendation was made to have our roof re-screwed which we organised through an independent contractor. The quote was supplied and presented in a professional way. The 2 guys who did the installation were polite and organised. They arrived as arranged and when finished, cleaned up and took all rubbish. Energy Base did the paperwork associated with grid connection, which saved us the hassle. We anticipate we will be connected to the grid within the next week or so, dependant on Ergon.
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High quality install

Energy Base where very knowledgeable about all things Solar, at first I wanted a Tesla Power wall but they explained the payback time on the outlay will take 17 years at current prices.

So I ended up deciding on a 6.6kw of LG330 solar panels with an SMA Inverter.

I'm also using Solar Analytics as my motioning program I could not be happier with all the products.
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Original Review on 13-10-2018:

The customer service has been good so far although the installation started later than anticipated and did appear to be rushed, especially the explaining on how things worked with the equipment as this was done on near dark. The actual installation of equipment does appear to be very good however. The website monitoring is very good but we are not hooked up to the electricity provider yet so I guess too early to to say how efficient the system is. Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 4/5

8 months later we asked Tony: "Are you happy with the performance of your system so far?"

Our system has been excellent, providing better savings than we expected. The only two downsides - 1/ I was not going to buy or pay $300 for the internet monitoring as I didn't think I would use it much. However, I was talked into it and because mainly of our weak internet service where we live it has been offline as much as online and has been a waste of money.2/ During winter the HWS system timer needs flicking off auto to be given a manual boost as the hot water runs out unless it is monitored.

Overall though, the staff at Energy Base have been very good and the savings have been better than expected.
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AWESOME

We are extremely happy with the service, the system and the awesome savings. Thanks Bob, and Thanks Energy Base.
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Very Happy Experience

I Would Highly Recommend Energy Base Mackay.

I Spoke with Bob Jocelyn on the 28th May about installing a Solar System, and he explained all aspects of the system, and how we would be able to reduce our power bill by utilising the Power that the System Produces, and the 24/7 Back to Base Consumption Monitoring. (We are NOW able to see how & when we are using our power - The Monitoring even shows up in the graphing, when we turn on our Kettle)

We installed a 10kW System which was made up of 34 REC Twin Peak Solar Panels, and a 8.2kW Fronius Primo Inverter. We also incorporated the use of a Hot Water Timer to allow us to use the energy produced by the Solar System during the daytime, which should give us a Massive Saving on our Hot Water Power Bill, as we Love having Long Hot Showers all year round.

We were due to be installed within 4-5 weeks, but we asked Bob if our installation could be fast tracked if there were any cancellations. We ended up getting our System Installed earlier than anticipated due to a cancellation on the 5-6th June.

The Installers contacted us to introduce themselves the day before the Installation, and advised us of the Time that they would be arriving at our home the next morning.

Upon arrival, The Installers confirmed the positioning of the Panels & the Inverter, and then they went about their duties in a Professional Manner.

We were Very Happy with the Quality, the Professionalism, the Courtesy, and the Cleanliness of the workers.

So far, we are wrapped with how we have been able to Monitor and fine tune our habits and usage to Fully utilise the power that we are producing from the sun.

Great Work Energy Base, and once again thanks Bob.
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Original Review on 28-08-2018:

Even though I have rated Customer service as fantastic.. that is my immediate perception and I should say I don't think it will change.
The only thing I get concerned with is the volatility of the industry, turnover of company's.
Regards,
Barry Ezzy
Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Barry & Janet: "Are you happy with the performance of your system so far?"

Yes
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Highly recommend energy base
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Original Review on 16-07-2018:

Only sales person who went on the roof to check, only sales person to look at the main switch board.
Good advice, understood what I wanted but could also explain what I needed.
(initially I wanted a 10 KW system with battery storage, turned out to be way too expensive and the earn back period would be too long)
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Ed: "Are you happy with the performance of your system so far?"

Yes
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When they said the system would be installed it was .
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Bob spent a lot of time explaining things to us - more than any other company did. He patiently answered many questions (and we asked a lot - probably more than most people), on several occasions. We did not feel pressured into making a rushed decision. In the end, we confidently made a fully informed decision and knew exactly what we were getting and what was involved in the installation from start to finish.
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It was a pleasure dealing with the entire team from Salesmen, installation team and administration team. I was advised 4 weeks before the installation date that the team would be at my house at 7:30am and they were at my house at the right date and time. The staff were very well dressed and mannered.
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Highly recommend using energy base, very neat and professional.
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I found energy base very good to deal with. The team was professional and friendly. The install was neat and was good to see was clean when they left. I would recommend energy base to anyone. Very happy!
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Excellent customer service from first initial meeting with an extremely informative salesperson who clearly knew the industry and products AND most importantly went out of his way to educate us on several options we could invest in, and then the quality of work on install was excellent to say the least!
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The Team at Energy Base Mackay have gone over and beyond in regards to service,

The installation team where Quick, Efficient, Neat, and extremely Professional!

And the sales team where very informative, great communication, and extremely polite!


I wish I had of met Bob sooner!

The savings are unbelievable!
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Everthing that was planed over the phone happened on time and as described.
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Very upfront and honest with what would suit your lifestyle. Our house has a tiled roof and they were very professional, friendly serviced and careful when installing the panels. Very efficient and finished within a day. I would highly recommend this company to anyone looking to install solar panels.
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Original Review on 12-02-2018:

Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: N/A
Quality of System: N/A
Installation: N/A
Customer Service: N/A

8 months later we asked Debbie: "Are you happy with the performance of your system so far?"

Yes. Worth every penny I paid. If it wasn't for the 87cents a day ergon charges for fees admin and services, I would'nt have a power bill
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Very good job, pleased with all aspects of the job
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No pressure tactics, friendly service from Bob. The whole process went smoothly and without any issues. Definitely a premium product and quality service.
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Energy Base provided a range of solar panel, inverter and battery options upfront for us to compare. The quote provided was comprehensive and included all the details and links to allow us to make an informed decision. All questions we had throughout the entire process were promptly answered. The LG Neon2 panel was the key item that put Energy Base ahead of the competition. Compared to the other panels available, the LG panels had the best efficiency, greatest wind resistance, slowest degradation rate and longest product warranty by far. The installation process was smooth and the handover of the system at the end was excellent. We've also really enjoyed the Fronius online monitoring system which provides us with live generation and consumption data and a range of analysis tools for us to optimise our energy usage.
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I would Highly Recommend Energy Base to anyone looking at purchasing a Solar System.

Bobs knowledge in helping me to understand Solar and the workings of the System was Impressive.
He was conservative with his Savings calculations, and I have seen a dramatic change in my 1st power bill, going from $548 down to $203. This was from Summer moving into Autumn.

The Installers were on time and completed the job to my satisfaction, and left the site clean and tidy.

I enjoy using the SolaX Wifi Monitoring, as it helps give direction in sshowing me where I should change my power usage habits to save energy and money.

I give Energybase 5 out of 5 for Service, Satisfaction, & Procedure.

Brian Buckton
Glenella Qld
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My experience with Energy base Mackay was excellent from start to finish. I was especially impressed with the workmanship of their installers. Could not fault anything they did, and i'm very fussy. Thanks Energy Base????
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Very happy with product & service. Kept us informed on install dates etc. System is working beyond expectations
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I am very happy with the system. Delivering as expected. Solar is Analytics fantastic and gives me great information on my electricity usage and my system performance.
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Quality job with great communication from company. Great explanation of how to use system to best reduce power bills
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I would recommend Energy Base for solar. The salesman Bob was friendly and knowledgeable. The installers Eben and Akeem were very efficient and friendly, and always cleaned up after themselves. Very satisfied with the service . The monitoring is very helpful for helping us to understand where we are using the power at all times throughout the day. Good Job Energy Base - We Highly recommend You.
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I really can't fault Energy Base at any stage from start to finish. With Brendon's experience we were soon able to design a system of suitable size and quality. The installation crew did a first class job and left the place as clean as they found it. Their care and attention to detail was obvious in the neatness of the finished job. If you are thinking of getting a solar system installed I would highly recommend the team at Energy Base.
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Energy Base offered a good range of products and were flexible working around our renovations. We felt like Energy Base did their best to personally endeavor to have the system meet our needs and were prompt in performing final calibration when we requested it.
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Top bunch of guys with a good reputation. Were fantastic on the day battling through 40C heat in the middle of summer and never complained about it once. Excellent from the first inquiry through to even today. They answer any query straight up and couldnt be anymore helpful. Could recommend Energy Base to anyone interested in a high quality system with the best service available.
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Salesman Bob gave a full comprehensive overview of the system and install process, whilst the installers were prompt, polite and did a quality job.
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We would recommend Energy Base Mackay to anybody who is looking for a great solar experience, great customer service, Bob presented the product with professionalism, knowledge & we received exactly what we had discussed. Well done.
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Did months of research prior to choosing solar, and every question I had was answered honestly by Brendan and the team. Entire process was spot on and continued support even months after install is second to none.
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Energy Base gave clear and honest advice on the options available and stuck to the time frames they promised for installation. They catered for our preferences for panel locations and completed the job efficiently. They have also been excellent with after sales advice and help.
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