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Energy Base Reviews

Based on 74 reviews

  • 5 star 21
  • 4 star 51
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.32
  • System Quality
    4.53
  • Customer Service
    4.74
  • Installation
    4.73

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About Energy Base, Solar Installers

Energy Base is a Solar Power Installation company based in Mackay and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes

Energy Base Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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Very upfront and honest with what would suit your lifestyle. Our house has a tiled roof and they were very professional, friendly serviced and careful when installing the panels. Very efficient and finished within a day. I would highly recommend this company to anyone looking to install solar panels. Show additional information
The customer service has been good so far although the installation started later than anticipated and did appear to be rushed, especially the explaining on how things worked with the equipment as this was done on near dark. The actual installation of equipment does appear to be very good however. The website monitoring is very good but we are not hooked up to the electricity provider yet so I guess too early to to say how efficient the system is. Show additional information
Very good job, pleased with all aspects of the job Show additional information
No pressure tactics, friendly service from Bob. The whole process went smoothly and without any issues. Definitely a premium product and quality service. Show additional information
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Energy Base provided a range of solar panel, inverter and battery options upfront for us to compare. The quote provided was comprehensive and included all the details and links to allow us to make an informed decision. All questions we had throughout the entire process were promptly answered. The LG Neon2 panel was the key item that put Energy Base ahead of the competition. Compared to the other panels available, the LG panels had the best efficiency, greatest wind resistance, slowest degradation rate and longest product warranty by far. The installation process was smooth and the handover of the system at the end was excellent. We've also really enjoyed the Fronius online monitoring system which provides us with live generation and consumption data and a range of analysis tools for us to optimise our energy usage. Show additional information
I would Highly Recommend Energy Base to anyone looking at purchasing a Solar System.

Bobs knowledge in helping me to understand Solar and the workings of the System was Impressive.
He was conservative with his Savings calculations, and I have seen a dramatic change in my 1st power bill, going from $548 down to $203. This was from Summer moving into Autumn.

The Installers were on time and completed the job to my satisfaction, and left the site clean and tidy.

I enjoy using the SolaX Wifi Monitoring, as it helps give direction in sshowing me where I should change my power usage habits to save energy and money.

I give Energybase 5 out of 5 for Service, Satisfaction, & Procedure.

Brian Buckton
Glenella Qld
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Even though I have rated Customer service as fantastic.. that is my immediate perception and I should say I don't think it will change.
The only thing I get concerned with is the volatility of the industry, turnover of company's.
Regards,
Barry Ezzy
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My experience with Energy base Mackay was excellent from start to finish. I was especially impressed with the workmanship of their installers. Could not fault anything they did, and i'm very fussy. Thanks Energy Base???? Show additional information
Very happy with product & service. Kept us informed on install dates etc. System is working beyond expectations Show additional information
I am very happy with the system. Delivering as expected. Solar is Analytics fantastic and gives me great information on my electricity usage and my system performance. Show additional information
Only sales person who went on the roof to check, only sales person to look at the main switch board.
Good advice, understood what I wanted but could also explain what I needed.
(initially I wanted a 10 KW system with battery storage, turned out to be way too expensive and the earn back period would be too long)
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Quality job with great communication from company. Great explanation of how to use system to best reduce power bills Show additional information
I would recommend Energy Base for solar. The salesman Bob was friendly and knowledgeable. The installers Eben and Akeem were very efficient and friendly, and always cleaned up after themselves. Very satisfied with the service . The monitoring is very helpful for helping us to understand where we are using the power at all times throughout the day. Good Job Energy Base - We Highly recommend You. Show additional information
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I really can't fault Energy Base at any stage from start to finish. With Brendon's experience we were soon able to design a system of suitable size and quality. The installation crew did a first class job and left the place as clean as they found it. Their care and attention to detail was obvious in the neatness of the finished job. If you are thinking of getting a solar system installed I would highly recommend the team at Energy Base. Show additional information
Energy Base offered a good range of products and were flexible working around our renovations. We felt like Energy Base did their best to personally endeavor to have the system meet our needs and were prompt in performing final calibration when we requested it. Show additional information
Top bunch of guys with a good reputation. Were fantastic on the day battling through 40C heat in the middle of summer and never complained about it once. Excellent from the first inquiry through to even today. They answer any query straight up and couldnt be anymore helpful. Could recommend Energy Base to anyone interested in a high quality system with the best service available. Show additional information
Salesman Bob gave a full comprehensive overview of the system and install process, whilst the installers were prompt, polite and did a quality job. Show additional information
We would recommend Energy Base Mackay to anybody who is looking for a great solar experience, great customer service, Bob presented the product with professionalism, knowledge & we received exactly what we had discussed. Well done. Show additional information
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Did months of research prior to choosing solar, and every question I had was answered honestly by Brendan and the team. Entire process was spot on and continued support even months after install is second to none. Show additional information
Energy Base gave clear and honest advice on the options available and stuck to the time frames they promised for installation. They catered for our preferences for panel locations and completed the job efficiently. They have also been excellent with after sales advice and help. Show additional information
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My experience with Energy Base went well from the initial consultation with Bob the Salesperson, right through to the end of Installation, and with the job follow-up. Brendan himself even came over on a weekend to tweak the system as he had found something in the monitoring.
Energy Base provided good advice, they were honest and they completed the job on time.
The quality of the installation was professional, and the Installers were courteous, professional, and left the site clean.
I am impressed with the consumption monitoring. I can see where all of my loads are working throughout the day, and have been able to make adjustments that will help save me money on my power bill from the get go.
I would Highly Recommend Energy Base to anyone wishing to Purchase a Solar System for the Advice, Price and the Quality of the System and Installation.
Thanks Again Energy Base
Mark S – North Mackay
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Energy Base were Fantastic.

Our initial enquiry was immediately followed up by the Salesperson Bob who provided our quote promptly. He was also very responsive to the queries that we had. The installers came at the time and date we organised and finished the same day, so there was minimal hassel. The after sales service and follow up has been great and we are very happy with the system. We only had the system installed recently but so far have had no issues at all.

Matt and Katrina
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Extremely pleased with the service we received from Brendan and the team at Energy Base, from the sales guy right through to the install crew. Could not find fault in anything they did, totally professional in everything they did. The install team did a very tidy job which I was very impressed with, not your normal tradies. Show additional information
The Service that I received from Energy Base from start to Finish was exemplary. Bob was very Informative, and was able to talk Solar to me in terms that I was able to understand.

He never overpromised, or overstated the Features & Benefits of what the Solar System was going to do for our Household. In fact he Underpromised and has Overdelivered.

The Installers (Eben & Co) were Great.

They called me to let me know when they were coming, they arrived on time, and they were Very Courteous, Professional, Neat and Tidy with the job that they did on our installation.

The whole Experience with Energy Base was just Fantastic

Thanks Again Energy Base ????
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Thanks to the team at Energy Base for not only delivering a professional service but a quality installation and approachable, friendly and knowledgeable staff. We are extremely grateful. Show additional information
Energy Base were very helpful and patient while I shopped around and clearly tried to get the best deal I could. Show additional information
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The only thing that i,am not happy with is, your are not told about a .09 lagging from the electric company which makes my 3.2 kw system run 10% lower than what you pay for . Doing the calculations on this I found out the system should be running at about just under 2.9kw anyway, was told not to use system until Ergon came around to put another meter in, but ran system for about an hour so i could see it working. System was running at around 3kw. next day energy base came around and put lagging on inverter, now its flat out running at around 2.7kw not happy as this system even with Ergons lagging of 10% should still be running 2.8kw to 2.9kw so you don,t get what you actually pay for Show additional information
We have only had our system in for 2 weeks. The service and follow up has been wonderful. We have been happy to recommend this company. Time will tell with the power bill Show additional information
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A high standard of installation and protection of switch boxes on the roof with aluminum covers. Installation neatness was another factor I was happy with and the way the tradesman tidy up there mess was of a high standard. Show additional information
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Brendan has been in constant contact with me and even continues to monitor our system after it has been installed.
Couldn't speak highly enough of the service from Brendan at Energy Base
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Energy Base provided fantastic, friendly, easy going service.
The systems are top quality and although I may have been a bit difficult to pin down as I work away, Energy Base fitted in wonderfully with my R&R's for the installation.

Thanks Energy Base and Solar Quotes.
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Brendan, Jennifer and the guys at EnergyBase Mackay were absolutely fantastic! From quote to installation to after sales service, they really knew their stuff. They were friendly, efficient and we did not encounter any problems at all. Well recommended! Show additional information
I wish we had of done this earlier Show additional information
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Energy Base were great to deal with; they are professional, friendly, knowledgeable and efficient. Helpful in providing advice and options to suit our needs. I would definitely recommend them. Show additional information
We had a great experience using Energy Base as our Solar Installer. Brendan was very professional in his dealings and kept us up to date with everything along the way. He answered all our questions throughout the process and was extremely friendly.
The quality of the install was very good. Everything looks very neat and tidy with a professional finish.
We had a 5Kw system installed and used an SMA Inverter and Trina Panels. If you do your research, you will know that these are top of the range with a great reputation. Be careful with other companies who are using unknown named equipment. For something that should last a couple of decades, we decided to go for a quality brand.
It has been almost 6 months since Energy Base installed a solar system at our house. Everything is still going really well. The system is generating some good numbers and our first power bill is half of what it was - $550 (down from $1100 - lots of air con!!)

A couple of months ago there was a news article about an Australia wide recall on some solar electrical parts. I was about to write Brendan an email to ask if this affected me, but he beat me to it. He was courteous enough to let me know that Energy Base didn't use this brand of electrical equipment. What great customer service!! I am so glad I went with a local company.

Since I had my system installed, my mum had Energy Base install a 5Kw system at her place. She had a very similar experience with Brendan and Energy Base.

I would highly recommend Energy Base to anyone in the Mackay region. I would happily use them again if I have any future Solar installs. Hopefully when the Solar Battery systems get cheaper, I will be calling Brendan in for more work.

Thanks for everything!!
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I found Energy Base very good & knows a lot about different solar systems. Gave us a few different ways to go on solar power systems, with roof area & the best way for us to go to save money with that solar power system. Show additional information
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