Platinum Solar Designs

Platinum Solar Designs Reviews

4.9

Based on 212 ratings

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About

 

Locations:
Unit 7/3 Brown St, Kiama NSW 2533


Why consider purchasing through Platinum Solar Designs;

  • Local Family Business
  • A Combined (30) years experience in Solar Energy
  • High Quality installation and service
  • Clean Energy Council Approved Retailer
  • 2018 Finalist in the Clean Energy Council Design & Installation Awards
  • Our installations recognised by NECA, and winner of the Energy Efficiency & Environmental category of the NECA National Excellence Awards
  • Installation by our in-house team of employees, we do not subcontract
  • Various options to suit all budgets

 

Platinum Solar Designs (PSD) was established through passionate solar minds coming together to form a business for clients looking for a turnkey solution, great service and a high-quality product.

 

Platinum Solar Designs services include design, engineering and installation of domestic and commercial Solar PV Systems in NSW, QLD and the ACT. With more than a decade of Solar PV experience our team are equipped with the expertise to ensure our clients receive a professional and personalised service from the initial quote, right through to delivery and installation. We are committed to delivering projects of the highest quality and with fantastic performance and systems with longevity as well as aesthetics in mind.

 

We have key relationships with the world’s best solar manufactures and Australia’s leading distributors to ensure that we provide the best quality solar panels, inverter and components available to us. Using high quality products will enhance the performance and longevity of solar systems we install. We take our product selections very seriously and have travelled the world to witness the production of materials and testing facilities.

 

Our service is sought after by leading businesses within the Australian Solar Market. We have recently been awarded finalist status for the Clean Energy Council Design & Installation awards 2018 in the open category (over 240kW Installation). Our installation also recognised by NECA (National Electrical and Communications Association), and winner of the Energy Efficiency & Environmental category of the NECA National Excellence Awards.

 

It is assured that the service and workmanship our client will receive will be of the highest standard. Through our combined (30) year history in the solar industry our clients can be confident that we have the experience and competence to deliver a solar project on time and of a high standard. PSD is also a Clean Energy Council Approved Retailer and a signatory to the Code of Conduct. The code is not compulsory however solar retailers that are approved by the Clean Energy Council have undertaken stringent assessment to ensure their commitment to responsible sales and marketing activities and solar industry best practice.

 

Reviewers report paying: $4,500 - $6,495 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Platinum Solar Designs Reviews (212)

Show Most Recent reviews from All time  across Australia

Average Scores

4.8/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 168
  • 4 star 44
  • 3 star 0
  • 2 star 0
  • 1 star 0

Our second install by Platinum and, as before, exemplary!

The title says it all, we would not recommend any other installer!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Shayne Seage

The team at platinum solar design installed a 13.2 kilowatt system for us in Kiama downs. Great communication from the office staff and great work from the guys that showed up to do the install. Couldn’t be happier. Highly recommend this company.
Thanks team PSD
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Super helpful, knowledgeable, efficient and competitive.

We highly recommend Platinum Solar Designs for solar panel and battery installation. The process was very efficient from initial consultation with Kristi-Lee to the installation. Brad, Scott, Lachlan and Harry installed our 12kw system with Tesla Powerwall 3 battery in one day. Their attention to detail was meticulous. We are almost off grid. Platinum Solar Designs are a professional company who are generous with their time, expertise and advice. After dealing with other companies in the quoting process, Platinum Solar Designs should be the benchmark for what should be expected in this industry.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Well-designed system, helpful and efficient staff, good value

Quoting process was very organised. Staff were friendly, helpful and knowledgeable.
Quoted price was by far the best of the quotes we received.
System was well-designed to maximise production based on the roof type, using bifacial panels to capture sunlight reflected off the flat white roof below.
Installation went well.
Staff were responsive to any post-install questions.
System included a consumption monitor and cloud-based monitoring system (Sungrow) which is great for tracking production and usage, and many other parameters - although the mobile UX could be better.
All in all I would definitely recommend Platinum Solar Designs.
Panel rating: 5/5
Inverter rating: 4/5
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Highly recommend this company

I am highly recommending Platinum Solar Designs
When looking for a solar supplier I wanted a local company with a showroom so I could see the option available to me. I also wanted this company to have inhouse installers not sub contracted to anyone. I wanted a company that I can contact in person if any thing went wrong not a call center in India.
From the first contact with Caprice the office management setup an on- site visit with Kristi-Lee who with a wealth of knowledge and experience regarding solar panels / inverters and sundry she ran through what was on the market that would suit our needs. After receiving the quote I checked the CHOICE web site regarding the quality of the panels and inverter which I found to be of recommended by CHOICE.
The installation team are very professional. They work as a team to complete the fixture engaging friendly and informative
the electrician suggested the inverted would be best installed in my garage out of weather and best protected even though it added to there work.
In concussion this is a very well-run company with quality product and professionally minded staff.
Thank you PLATINUM SOLAR DESIGNS
Panel rating: 5/5
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Professional company

Platinum Solar were prompt with their quote. The owner physically attended our house to quote and to answer any questions/concerns. The installation went well over two days. Installers were professional, knowledgeable, friendly and tidy.
Panel rating: 5/5
Battery rating: 5/5
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Hard to fault the Platinum product

The Platinum quote booking process was pretty seamless, with the quote data sliding directly into my Outlook Calendar.
Kristi-Lee was very professional and kept the product detail focused on what we were trying to achieve rather than simply attempt to get a log spiel out about the company.

The products used in most of the quotes we received via SolarQuotes were regarded across the industry as a 'standard' or very close in terms of quality with other panels/inverters.

The final price for our 6.6 system was highly competitive and explained well.

Installation was excellent. The team that came out to the house were on time, courteous, friendly, quick, tidy and professional. They took time to explain everything for us as the process was undertaken. Offering options for placement of the inverter, conduit etc.

The proof will be in the pudding, but the system was up and running quickly and at this stage continues to deliver what was promised. I will wait to see if the projected savings also meet the estimates.
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Efficient and no hassle

Sales and quoting process was comprehensive, with all costs shown upfront: it was clear what the quote covered. Installation was great: there was a minor hiccup due to site variation, and the company quickly found a solution, which was even better than the quoted layout, at no extra cost. Customer service has been great.
Inverter rating: 5/5
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Great company to deal with

PSD was a great company to work with to design and install a system that was suited to my needs.

They didnt just try and sell me the most expensive system but listened to what I needed and wanted and then gave me ways to match a system to this.

Communications was excellent.

Install was all done by their techs and was very professional and efficent in the fitout.

Highly recommend to all!
Inverter rating: 5/5
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Fantastic service

The whole process was excellent, from the first quote all the way through to the installation. Everyone was very easy to communicate with.
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Platinium solar

Sales person was very informative amount system and gave a choice of systems
installation was very prompt
they organised everything
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Quick, no fuss installation

Due to some sort of mix up I only received two quotes however, the third supplier did ring me a week or so after I had made a decision to apologise for not submitting a quote as he had not been notified. The two remaining companies were both friendly and informative in discussing the details provided in their quotes. Both were over half the $12500 quoted cost that had been provided by a company who had approached us on a door to door basis. The cost was also about $1500 less than the installation at our previous home about four years ago.

Once a quote/company had been selected we were kept informed of the installation process and the liaison with our electricity supplier. The installation team arrived at the agreed time and had completed the job by lunchtime - they were polite, showed us the what we needed to know about the system and cleaned up before leaving the property.

All in all we are extremely impressed by the whole process
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Very happy

Kristi-Lee was very helpful. Came to the house, full explanation. Deposit was not required upon quote acceptance; payment on job completion. The install went smoothly. No broken roof tiles. I'm happy I chose PSD.
Inverter rating: 5/5
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The best quality/price ratio I could find

Firstly, SolarQuotes sent me a quality list of solar installers. Platinum Solar Designs (PSD) offered the best quality panels and inverter options at the best price compared to the rest. The design process was clearly explained and Kristy-Lee took my objectives for the solar install on-board and came up with a system that more than met my needs. There was no problem making a few little adjustments here and there during design.

The installation day went well. The install team was very professional and explained everything in detail. The entire 17.85kW system and inverter were installed in a single day! The workmanship looks great, and it has been running flawlessly now since the second it was switched on.

I'm very happy with my decision to go with PSD and would recommend them to anyone.
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Quality professional install

Found Platinum Solar Designs to be knowledgeable and utterly professional throughout the process from quoting to installation and commissioning.

The quote provided was competitive and realistic on what could be achieved and what saving outcomes were likely (some of the other quotes cited unrealistic savings).

Communications on the planning and scheduling of the installation were excellent, with timely follow-ups to ensure the date could be kept.

The installation team were fantastic. They introduced themselves on arrival at the site, explained what they would be doing, and set about the install with minimal noise and disruption (noting that masonry drilling of mounts for equipment is a noisy affair - but unavoidable). The installation crew were courteous and polite in all interactions. To their credit, they did not break a single roof tile when installing the panels on the roof.

I unreservedly recommend Platinum Solar Designs to anyone looking for a reputable and performing solar system install. These guys are good and will do a good job.
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Fantastic quality installation

Overall an excellent experience with Platinum. Lots of options presented, backed up with solid customer support and product knowledge. I felt very confident dealing with them.
Inverter rating: 5/5
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Professional Installation

- Sales/quoting process
Efficient and clear. Requested alternatives or modifications dealt with promptly

- Installation
Fitted in with our timing requirements. Completed and up and running in a day.

- Costumer Service
Personal and knowledgeable
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Highly Recommended

We had several quotes for the solar installation and as this was a local firm and the quote was competitive we decided to run with them. The installation went like clockwork with the electrician explaining everything on how to get the best value from our new system. The site was left spotless. When the system tripped after a storm, Kristi-Lee gave me a step by step guide on restoring the system over the phone and waited on the line until it was up and running again. We were so impressed that we had Platinum Solar Designs install systems on our two daughters’ homes in the Sydney region and they also have been pleased with the workmanship and quality.
Panel rating: 5/5
Inverter rating: 5/5
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5 stars across all categories aren't enough

Every interaction with Platinum Solar Designs was top notch & I take every opportunity to recommend them.
There was no hard sell & every concern & options available were clearly explained. The price was well within my researched expectations & I appreciated that payment wasn't required till the job was complete.
The installation team were on time, professional & able to resolve a tricky situation with the job. They left my property as tidy as they found it & clearly explained what to expect going forward - no surprises, ever.
As a minimal power user, the feedback credit has covered my full electricty AND gas bills.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent service from reception to install.

Trouble free dealing with Platinum Solar from start with sales staff to finish with the two installers on the day. Would thoroughly recommend them, in fact I already have on several occasions since the install.
Inverter rating: 5/5
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Getting Solar was a Breeze!

The whole process from initial quote to overview and discussion of which system suits us best was fantastic. I felt comfortable with the knowledge and advice given by the team at PSD. Pricing was competitive and installion was simple and easy. Would highly recommend Krisit-Lee and team to everyone I know :)
Inverter rating: 5/5
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Very Professional

Kristy Lee knows Solar and was super helpful during the planning stages. The install was on time and went smoothly. PSD provided the best price with the highest quality components and most inclusions. I would have no hesitation in recommending them to family and friends.
Panel rating: 5/5
Inverter rating: 5/5
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Happy Customer!

Very well installed system with home usage and solar output real-time monitoring. Very happy with the installation and pricing!
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by Platinum Solar Designs for this review. Learn more here.

Professional friendly service

We had 4 quotes. Found PSD to offer the most suitable system for our needs. All staff were professional and friendly. All our questions were answered, Instillation went well. They are a local company and we have confidence that we will have back up if needed in the future.
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Fantastic knowledge and installation

Easy to talk too with an excellent amount of knowledge of their products.
Clean and tidy install.
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An incentive was offered by Platinum Solar Designs for this review. Learn more here.

Great communication from Scott and Kristi Lee

Scott and a crew of installers turned up at 7am just as promised. They worked all day and by 4pm they were finished and tidied up so well that I didn’t have to do anything. All the crew were polite, the system works really well and Platinum have been in contact to keep me up to date on batteries. I definitely recommend Scott and Kristi Lee
Panel rating: 5/5
Inverter rating: 5/5
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Amazing Team

Thanks to Kristi-Lee for the installation of my solar panels and Tesla battery. My first electricity bill was only $26 - money very well spent!
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An incentive was offered by Platinum Solar Designs for this review. Learn more here.

Excellent company!!

PSD was so easy to deal with! Super knowledgeable and stepped us through every step of the process. They came out to quote & measure, gave us an image of what it would like, estimates on savings, and away we went! Install was quick and our panels look great! I can’t recommend Kristie, Scott and the team highly enough!
Inverter rating: 5/5
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Original Review on 09-07-2023:

Absolutely faultless from start to finish

Salesperson was on point - well prepared & conversant in every aspect; able to address every concern, reassuring & informed. Coordination of installation date & time was exactly as expected. Installers were punctual, informative, efficient & obliging. They left the entire area spotlessly clean & kept me informed of progress. Customer service couldn't have been better including connection to the grid & accurate prediction of my providers post-installation actions. The entire Platinum team are completely professional & should take justified pride in their service delivery. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Kim: "Are you happy with the performance of your system so far?"

Definitely, & then some :)
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Perfect from start to finish

From initial contact to install, everything went as smoothly as possible.

The quoting process was great, went through various systems and set ups. Different panels, inverters - tremendous knowledge, very clear on what to expect and timeframes to complete the installation.

Once decided which way to go, it was clear and easy to move ahead. Locked in install date.

Installation date. Turned up on time, introduced themselves, very polite, explained how it would come together. Efficient, cleaned up after themselves. Setup the monitoring system, went through how it all works. Connected to the grid.

Customer Service, excellent. Warranty and maintenance manual quickly followed the install - same day.

If you are looking for a solar system, this is a company I highly recommend. Can't imagine any company could do it any better. The benchmark is set!
Panel rating: 5/5
Inverter rating: 5/5
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Great Company and Customer Service (PDS)

We have to express our thanks to PDS for their help and understanding when our Old Solar System broke down, we rang their number that a Friend gave to us and said they were a Good Reliable Company. The Quote we received was acceptable, as we are Pensioners with limited Income. Once Quote was Accepted the New Bigger System was Installed by a great team of boys and they kept us informed on what they were doing all the time, then once completed they cleaned up all the old system and rubbish and took it away, which pleased us no end. The next day Kristie-Lee rang to see if we were "Happy" and to ring her at anytime if we needed to. Overall we would reccomend Platinum Solar Designs to anyone with a solar problem as they are RELIABLE, GOOD WORK ETHICS, FAIR QUOTE, GOOD OLD CUSTOMER SERVICE IS STILL ALIVE.
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Fantastic and friendly Installer

We engaged PSD to supply and install a 10.4Kw system after our neighbour had used and recommended them. This was completed early Dec 2023. They were very friendly and helpful and were more than happy to Quote on the removal of our old 3KW system. This had been an issue for me and I wasn’t sure if it was going to be a problem or a bigger expense for us. PSD were so easy to deal with, and the fact they were local, I was more than happy with going ahead. So much so that we engaged them to supply and install a 6.6Kw for my Wife’s Parents. This system was only installed this week. Kristy and Scott were easy going and so helpful. They were a one-stop shop and arranged everything, from beginning to end. They walked us through every step of the process. I highly recommended them to anyone who is thinking of installing a Solar System. Now looking forward to reaping the benefits and saving $$$. See photos attached of both Houses. Thanks
Panel rating: 5/5
Inverter rating: 5/5
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Great job, nice crew!

A difficult install but the boys did a very nice job and I’m extremely happy with the outcome!
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Outstanding service & quality

We recently had a 10KW solar system installed by Platinum Solar Design at Kiama.
Kristy & Scott made the entire process incredibly easy, right from the initial design to administering the rebates & finally the install.
They even organised the install to take place whilst we were on holidays, to minimise the disruption for us.
We are extremely happy with our solar system & our electricity bill was less than $30 for the quarter just gone.
We would highly recommend Platinum Solar Design to any one considering solar installation, for their awesome service, competitive pricing & outstanding quality.
Thanks Kristy & Scott.
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Very efficient workers and no job too hard!

The boys came and smashed it out so quickly and were great to work with. The price was great and we love our sustainability now
Inverter rating: 5/5
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Super helpful local installer. Great price for what was supplied.

Happy with the whole process!
PSD have been super thorough and helpful from quoting through installation and beyond. They’re now in the process of managing the transition to a solar friendly plan with our energy retailer, and everything is going smoothly.
Highly recommended!
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Prompt customer service, fast and efficient communication - clear advice!

Quick install, was able to explain all options and cater a solution for us.
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A Gem of the South Coast

Kristi & Scott have been phenomenal from start to finish for the installation of our system.

We had 21 panels with an 8kw inverter installed.
Throughout the process the team were there to help with queries, recommendations and explanations on all aspects of the install.

The team have gone above and beyond to ensure that the system was fit for purpose, as well as effectively installed.

I would recommend them as an installer to anyone that asks without hesitation.
The system looks great, and is performing more effectively than predicted, what a bonus.
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Original Review on 05-02-2023:

A very good company to deal with.

The detailed quoting process was very professional. Installation was prompt and took less than one day. The finished look is very neat with all black panels and fixtures. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Russel: "Are you happy with the performance of your system so far?"

Has the system performed to your expectations? * YES
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Friendly, efficient local service.

The 3 quoting companies were all very professional and helpful.
The installation was smooth and quick.
Customer service so far has been excellent. PSD monitors my system for me and the fact that their premises is literally around the corner from me means they're instantly available should problems arise - or I can drop around and see them anytime.
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Highly recommend

PSD were extremely patient and efficient at all stages of the process- from the first call, the site visit, quote and many questions. Their customer service was A1. The installation was carried out by an amazing team of technicians - in less than a day - who left my front yard how they found it! They did a great job setting up the panels and invertor. I have my solar panels operating for a few days now. Very excited to see lower bills in future and doing my bit for the planet.
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Great company

From getting the quote to installation was very simple, Kristy made everything very clear, Scott and the team where very professional, would recommend Platinum any day.
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A Real Pleasure To Deal With.

I was recommended this company by several people and can I say they did not disappoint. From the start Kristi-Lee was always available to answer all our questions and made the design process very easy. Scott and Brad and their team did a fantastic job during the installation dealing with any issues that arose very professionally.
After sales support has been as good as the presales both Scott and Kristi-Lee making themselves available when needed.
I would highly recommend Platinum Solar Designs
Inverter rating: 5/5
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Great system, great service

All aspects of the install went as smooth as you would want. From quoting to installing, I have been very happy.
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Recommended Supplier

Kristie-lee was most helpful before, during and after the install. Installers were both most courteous and approachable. Workmanship and product were first class.
Inverter rating: 4/5
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Original Review on 26-10-2022:

Made the Plunge

Trigger pulled on a 7kW system. Let's see how the install goes. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

10 months later we asked Anthony: "Are you happy with the performance of your system so far?"

The system is performing great, however, I wish I had space for more panels on the roof.

I'm not a huge fan of the Fronius Solar.Web monitoring application as I found I needed more granular information on my power consumption. To get around this I used the Fronius integration with Home Assistant which does the job nicely.

Based on this information I had to do further work on my hot water system power usage with a timer switch / contactor. No point heating the water during peak time of use rates from the grid and not using the solar off the roof.

Now if only battery prices would come down I could start on the next part.
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Fantastic company to deal with

From initial contact, right through to installation, the PSD team were a pleasure to deal with. Kristi-Lee ran through the whole process with us and was in constant communication about install date. Installation was a breeze with the team being punctual, polite and tidy.
Would highly recommend PSD for all your solar needs.
Inverter rating: 5/5
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Installation of New Solar PV System

Amazing and professional Business. Quotation was competitive, sales staff polite and helpful, nothing was an issue and any concerns I raised were resolved. I live in an extremely windy location, and an immediate resolution of installing additional roof brackets was provided. Installation was seamless and programmed when suitable to my calendar. Onsite work persons were polite, understood work requirements and explained the installation processes. The PV System was in place and operating on the same day, my property left clean and tidy. Business staff immediately registered the installation with my Electricity Provider for their Smart Meter configuration, plus provided an immediate internet link access to my new PV System via iDevice Application. Post installation questions and service has been excellent therefore I have no hesitation in rating Platinum Solar Designs P/L – Kiama, the maximum rating of 5/5 for this survey.
Panel rating: 5/5
Inverter rating: 5/5
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Very Satisfied customer

The Platinum Solar team has demonstrated exceptional professionalism throughout the entire process, encompassing initial contact, quotation, financial aspects, installation, and after-sales support. Kristi-Lee's adept management of all aspects, including addressing challenging inquiries and taking charge of interactions with a difficult retailer, has been commendable. The installation team's performance was outstanding, characterized by their politeness, efficiency, and meticulousness. The overall experience has been incredibly smooth and exceeded our expectations.
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Great service

Platinum were great to deal with through the whole process of pricing, installation and post completion. Everything was clearly explained in terms of how the system would work and how the tender price was structured. The installation team arrived on time, were friendly, courteous and professional. i was very happy with the quality of the installation. Platinum co-ordinated the grid connection upon completion and the system was up and running from day one.
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