Platinum Solar Designs Reviews

Based on 26 ratings Aus Ranking

  • 5 star 14
  • 4 star 12
  • 3 star 0
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.62
  • System Quality
    4.68
  • Customer Service
    4.88
  • Installation
    4.77

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About Platinum Solar Designs, Solar Installers

Platinum Solar Designs
Silver Partner
ABN: 78 622 499 398  ABN active since 26 Oct 2017 | Platinum Solar Designs Pty Ltd
verified
ACN: 622 499 398  ACN active since 26 Oct 2017 | Platinum Solar Designs Pty Ltd
verified

Why consider purchasing through Platinum Solar Designs;

 

  • Local Family Business
  • 15 years experience
  • Clean Energy Approved Retailer
  • High Quality installation and service
  • Installation by our in house team of employees, we do not subcontract
  • Various options to suit all budgets

 

Platinum Solar Designs (PSD) was established through passionate solar minds coming together to form a business for clients looking for a turnkey solution, great service and a high quality product.

 

Platinum Solar Designs services include design, engineering and installation of domestic and commercial Solar PV Systems in NSW and the ACT. With a decade of Solar PV experience our team are equipped with the expertise to ensure our clients receive a professional and personalised service from the initial quote, right through to delivery and installation. We are committed to delivering projects of the highest quality and with fantastic performance and systems with longevity as well as aesthetics in mind.

 

We have key relationships with the world’s best solar manufactures and Australia’s leading distributors to ensure that we provide the best quality solar panels, inverter and components available to us. Using high quality products will enhance the performance and longevity of solar systems we install. We take our product selections very seriously and have travelled the world to witness the production of materials and testing facilities.

 

Our service is sought after by leading businesses within the Australian Solar Market. We have recently been awarded finalist status for the Clean Energy Council Design & Installation awards 2018 in the open category (over 240kW Installation). It is assured that the service and workmanship our client will receive will be of the highest standard. Through our combined history in the solar industry our clients can be confident that we have the experience and competence to deliver a solar project on time and of a high standard.

PSD is also a Clean Energy Council Approved Retailer and a signatory to the Code of Conduct. The code is not compulsory however solar retailers that are approved by the Clean Energy Council have undertaken stringent assessment to ensure their commitment to responsible sales and marketing activities and solar industry best practice.

 

Platinum Solar Designs Solar Reviews

Quality service

Very impressed with the advice given by Kristi as to the type of panels and system would best suit my needs. Excellent service as to advice and quotes. Workmanship was carried out efficiently and in a tidy manner. After installation paperwork was completed and submitted to supplier for grid connection. There was follow up to ensure that I was happy with all work carried out. I have no hesitation in recommending PSD to anyone who is interested in solar installation. Quality service. Show additional information

Quality system at a competitive price.

Great job. Professionally carried out and in a timely manner. PSD Installers were friendly and helpful and explained the whole process for us. Recommend PSD to anyone wanting a quality solar system. Show additional information

Wow, friendly and helpful, mostly though the honest answers to our questions.

Everything went as planned, on time, and tidied up before leaving, even did a follow up three days later to check for any problems. Show additional information

Review by Michael Newcombe

Their quote was extensive and quick (not the cheapest). The installation went very smoothly without a hitch. The work was of high quality and very neat. Kristi-Lee arranged everything including the grid connection with our retailer. Their follow up was good they even offered to wash down the panels down the track as without rain they are collecting a bit of dust. I am receiving by email daily reports from SMA re power production. Show additional information

Great system and Fantastic Customer Service!

Quoting process was straight forward and easy. Installers arrived on time and were professional. The owner of the company (Scott) is an engineer so knows his stuff and exactly where to position panels for maximum effectiveness. After installation was complete, Kristi-Lee was extremely thorough in helping us select an energy supplier.

The company has helped us from start to finish and we couldn't be happier with every aspect of the process. Highly recommend.
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Nice and quick installation, best value for money system

Pros:
Hi quality component at reasonable price
Nice and knowledgable sale person
Honest

Cons:
A bit slow on after sale service
They just accept bank transfer for payment
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Timing of service from Enquiry to installation

Everyone involved from engineer to front line staff were friendly and assisting. No question went unanswered and eventually the cost of the system was under the quote ( unusual!). I was surprised and pleased with how prompt the installation was and the professionalism of the job. Show additional information
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The Full Package - Amazing Customer Service & Great product

Sales process was smooth and easy. Everything was explained to me in full so I knew exactly how my system worked and what the price included. Was also given options on systems size that was both based on my current and future energy requirements. Installtion was smooth. The installers were nice and even took their shoes off in the house - though we insisted not too. Very, very friendly and explained the installation process and also cleaned up after themselves.

Customer Service went above and beyond. Kristi-Lee was fantastic to deal with and really knew her products and was easily able to answer any of my questions on models, how things work, sun positioning etc. Would 100% recommend this company to anyone considering solar power. They really went above and beyond and couldn't be more grateful!
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Spectacular Service

During the sale process, Kristi went out of her way to assist in any queries with the quote as well as providing a visual representation of the panels. Prior to the installation day, Kristi was in constant contact with me to determine installation date, which was within 2 weeks of accepting quote. On the day of installation, Scott acted in a professional manner and discussed the installation process prior to commencing. He consulted us regarding positioning of the panels as well as the inverter on the day. Post the installation, Kristi helped regarding the meter exchange process but more importantly when we changed the Wi-Fi password, Kristi went out of her way to come to the property to reset the inverter password and mobile app to help me track my usage. I am very grateful for all the help and support that has been provided by Platinum Solar Design .. highly recommended. Show additional information
Great team from Platinum Solar Design, they dealt with a difficult installation with enthusiasm and delivered what was required. Followup support and system information supplied has been outstanding. Show additional information
A friendly & professional team who did a good job Show additional information

Excellent people, great job

Great people to deal with.
I HIGHLY recommend them.
Thanks PLATINUM SOLAR
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Fantastic Service

Firstly i wish to thankyou Finn for your very informative videos, which provided me with the basic information I needed to start on the road to install of a solar system. i did not use your get a quote system, alternately trying to support local businesses i commenced my inquiries locally, which proved unsatisfactory. however a friend of mine who used your quotes recommended his installer who i contacted and have not looked back. On first contact with Platinum Solar Designs Pty Ltd of Kiama speaking with Kristi-Lee i was impressed with her professionalism, punctuality and politeness extended. Kristi-Lee was happy to listen to my needs and questions rather than try and force her opinion. Her communication skills are excellent and my instructions were received without fault. The quotes arrived quickly and were a handsome price compared to others. The on-site inspection went well and Scott's and his advice and suggestions were fantastic while being very reassuring with my questions. Then came the installation a week after the confirmation of the quote. On a bitterly cold and windy day, the two lads arrived to do the installation on time and were very pleasant to deal with explaining and advising us on the way of the process and giving us different alternatives to set up and following our requests to the letter. The job was finished and tidied up after the completion. Wi Fi connection completed the set up finished to the two young men headed off. The service did not stop there within the hour Kristi-Lee contacted me to assist with the Registration and monitoring set up, the warranty agreement and maintenance manual arrived soon after. Contact with the energy supplier has also been completed for the new meter. I look forward to the meter process and further corro with Platinum. I have no hesitation in recommending Platinum Solar Designs to anyone for their services Show additional information
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Your service provided us with two excellent installers. They were both very difficult to choose between and that reflects upon the careful vetting your service provides. The third quote we got ourselves and it was a very different experience and not in a good way. We are very happy with what has developed and a big thank you to Solar Quotes for making a minefield a milk run. Show additional information
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We found Platinum Solar Designs via Solarquotes.com.au. This company has to be the first pick for solar installation. Their professionalism is fantastic. Their quotes are all inclusive, nothing is a problem. Their supplied equipment is top quality. Kristy-Lee and Scott are fantastic to deal with and are genuinely nice people. Their in house installation team explain every detail before and after installation. Another friend has acted upon my recommendation, were similarly impressed and have their solar system up and running. Don't go passed PSD for your solar system! Show additional information
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Only installed today. However the process to this stage has been stress free. Kudos to Kristi-Lee. Show additional information
Excellent company to deal with. Highly recommended! Show additional information
Excellent service, reliable, turned up on time, installed on probably the hottest day of the summer and stayed till the job was completed, cleaned up & took all their rubbish away too. Show additional information
My overall experience starting with getting quotes until installation has been a steep learning curve. Most of the quotes I got were good in there own way but the accepted quote was a cut above for information, knowledge, friendliness and quality of product and installation. Show additional information
Professional and down to earth explanation of the product and services provided along with prompt supply and installation. Made the whole process very easy. Show additional information
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