Plico Energy Reviews
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About
Plico is WA’s trusted, local solar battery provider. Born and bred in WA, our goal is to make solar + battery affordable and accessible for all Australians.
Solar batteries are our core business and have been since 2018. With over 95% of our installations including a battery and being connected to our Virtual Power Plant, we know how important solar batteries are for homes and businesses, as well as the pivotal role they play in supporting a clean, stable and reliable energy system.
We are your trusted, local solar battery provider and we have your back. You’ll have access to ongoing support for the length of your contract with us. No need to call the manufacturer chasing equipment issues that could take months to resolve – if there’s ever a problem, you can simply call us. Our commitment to ongoing support means we’re as invested in your system’s performance as you are.
Our local support team is right there with you on your solar journey.
Reviewers report paying: $8,500 - $11,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel, inverter, battery, EV charger and hot water heat pump brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Battery brands currently installed
Battery brands previously installed
EV Charger brands currently installed
Hot water heat pump brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Plico Energy Reviews (53)
Show Most Recent reviews from All time across Australia
Average Scores
4.6/5
Value for money
4.5/5
Quality of System
4.5/5
Installation
4.3/5
Customer Service
- 5 star 32
- 4 star 14
- 3 star 1
- 2 star 2
- 1 star 4
17 July 2026
An incentive was offered by Plico Energy for this review. Learn more here.
16 July 2026
Pilco all the way
Top pricing. Smooth transition from day one. Great follow up from the office teamYou cannot go past this company for your Dollars value. We are enjoying the benifits
Thank you Pilco
Inverter rating: 5/5
Supplier Reply:
Thanks for your review, Peter! We're glad we could get you up and running with clean energy and make the most of the rebates on offer. Welcome to Plico
16 July 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Great service from enquiry to installation
On the whole, great service all the way through.There was a little bit of radio silence after the application period before an installation date was provided, but I appreciate it was a busy period with all the rebates coming in.
Very happy with the installation and already seeing the benefits after a few months.
Supplier Reply:
Thanks for leaving a review, Deb. We appreciate your patience and understanding as we worked to get your installation scheduled. Thanks for switching to solar battery and choosing Plico!15 July 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Great Installer
On a recommendation from our son in law we contacted Plico for information & a quote for solar panels & battery (to replace our old solar panels)From the start Plico were very good at communicating with us even though they were flat out with arranging to install systems for others.
The installers were also very good, arrived when arranged, explained what they were doing, did a great job and left everything tidy. They helped us connect to the grid and how to operate the system. Very happy all round.
Supplier Reply:
Thanks for sharing your experience, Bernd and appreciate your patience during what has been a very busy time for the solar battery industry. Thanks for choosing Plico!14 July 2026
Two story house
Initially there was a bit of too and fro to get the best package possible, but once that was sorted the rest went smoothly. The actual installation was top notch the guys were excellent and very careful as we had just had the tile roof restored. We haven’t had any issues with the system since installation and our power bills have at least halved. Great work Plico.Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for leaving a review, Darren! We're glad we could help you get the right system for your needs, even if that did take longer than expected. Great to hear your bills have halved - hopefully you'll get even more savings coming in the summer months. Welcome to Plico :)
14 July 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Great system - cost effective, neat and looks good
I really enjoyed my experience with Plico.I’ve had my system for 6 months and the savings are certainly noticeable.
The process was easy - Plico sorted everything. High demand meant for a small wait time for the actual install after pulling the trigger on a system, but that was the only fault. Everything else went really well.
I am an electrician myself, so I was particularly interested in the end result and the installers did a great job. They were also very polite and helpful with the set up of the app afterwards.
Inverter rating: 5/5
Supplier Reply:
Thanks for your review, Nathan. We appreciate your patience and understanding as you waited for your system to be installed during this busy period. We're glad we could get you up and running with the perfect system for your needs. Thanks also for your kind words regarding our installers' workmanship. Here's to many years of savings with your solar battery!14 July 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Home battery review
Plico were very easy to deal with right from the quoting process to the installation. Lots of questions asked and honest and informative answers given. The quotes were similar to other companies but the sales rep gave us extra confidence in the product we were buying. The installation happened within a couple of months of signing and was completed efficiently and without any issues. After a power blackout recently there was an issue with batteries losing connectivity however that has been resolved. I would recommend Plico as a reputable company.Battery rating: 4/5
Supplier Reply:
Thanks for sharing your review, David. We appreciate you taking the time to share your experience. We're pleased our sales team could help you navigate all the questions you had about solar batteries and the rebates on offer. Thanks for your patience as we resolved your battery connectivity issue and thank you for choosing Plico.
14 July 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Great service
Sales person were pleasant to talk and communicate.Installation took a while, however once started the installation and setup was quick.
Installer gave good setup instructions.
It was a good investment.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for your review, Avinash! We appreciate your patience as we worked to get your system installed during this busy time in the solar battery industry. We'll pass on your feedback to our installers. Much appreciated, Plico.14 July 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Seamless
From start to finish the whole process with Plico has been amazing. When they said they would do something they did it and were their word. The installation part was the best. They arrived on time as they said and they were so professional and fast. Great customer service Plico which is rare these daysPanel rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for leaving a review, Amiri! We appreciate you sharing your feedback—this is wonderful for the Plico team to receive. Thank you for choosing Plico and making the switch to clean energy!14 July 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Amazing experience
Our experience with Plico has been amazing from initial quotes to final install. They were clear at each point along the way about costs and what we needed, and were very responsive when we had questions. We had no issues with any of the paperwork for the rebates, and the on site install team were great. The system is now producing enough power to easily pay for itself in a reasonable timeframe. I would, and have, happily recommend Plico to anyone looking for a solar and battery solution.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for your recommendation, Simon! We're very pleased to receive this feedback and hear how your system is helping you save on power bills and get you a decent ROI. We're glad we could help you navigate the rebates and get the perfect solution for your needs. Welcome to Plico :)13 July 2026
Great job all together
Quoting was done very professionally. Guys came and installer in one day. Clean job. No broken tiles. On time and clean up done at the end.Showed me the app to install, went through it and we are very happy.
Need to wait to see how much we save from now on.
Supplier Reply:
Thanks for your review, Linda and for this positive feedback about your installation. We hope you get the most out of your solar + battery system with years of savings on your power bill. Welcome to Plico :)
13 July 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Great system, install and post service
Quote was quick, install a bit delayed but professional team and great post install service on how to get the best out of the systemBattery rating: 5/5
Supplier Reply:
Thanks for your review, John! We appreciate your patience during this busy period in the solar battery industry. We hope it was worth the wait! Thanks for choosing Plico and switching to clean energy ?
10 July 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Perfect Operation and Installation
This was a seamless quotation, installation and communication with the company Plico.Battery rating: 5/5
Supplier Reply:
Thanks for leaving a review, Ken! Great to hear the process was seamless from start to finish. Thanks for choosing Plico and making the switch!09 July 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Battery and car charger install
We decided on a battery addition to our solar panels when the government announced grants. We approached Plico as we were experienced with the business from a community solar installation. Our quote came through promptly and we were advised when we were likely to have the work done. We were lucky to have it all completed 3 months earlier than initially advised. We had bought a plugin hybrid vehicle so we now have a fast charger and take advantage of daytime solar to charge the carBattery rating: 5/5
Supplier Reply:
Thanks for your review, Jocelynne! We're so glad we could get you up and running sooner than expected during this busy battery rebate period. Great to hear solar + battery is now powering your electric lifestyle—thanks for making the switch to clean energy! ??09 July 2026
Tail of two cities
Great installation from a Nov 2025 install of a 20kw battery but Plico is very unreliable in paying both referrals and VPP incentives after referring two friends/neighbours to PlicoBattery rating: 5/5
Supplier Reply:
Thanks for your feedback, Johhny. We've been in touch to update you on your VPP rewards and Referral gift card. We apologise for the unexpected delay. Thanks for making the switch to clean energy and choosing Plico.07 July 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Great experience from start to finish!
Sales and quoting was fantastic. Speaking with someone local who was able to answer all my questions was great.Install was completed in one day very professional
Customer service was fantastic I was shown how to use our system and the technician ensured I had all the correct apps and login for monitoring
Supplier Reply:
Thanks so much for your review, Emma!We're glad the team could answer all your answers and get you up and running with solar + battery.
02 July 2026
Not charging
I spoke to a lady today (2/7/2026). She never asked for any details. Then told me that I will have to wait until next week to see if the problem can be sorted. It's going to start costing me money very soon. Not happy.Supplier Reply:
Hi Michael we're sorry you are having issues with your system. As part of our service commitment, we're conducting our remote checks and investigation, and we'll be in touch with next steps shortly. We believe we have all the information we require for this first step, however if you'd like to provide more information please get in touch. We hope to have everything back up and running very soon. Regards, Plico02 July 2026
Happy with my low bills
I had my system installed in 2022 and have been overall very happy with the system and Plico’s support. The installers were fantastic and showed me how the system and backup works. Used the app a lot in the early days. My house was up to 99% self sufficient in summer and power bills are in credit. The system had a few wifi connectivity issues but these were resolved. System was working fine in the background though, just had limited visibility at times.Moved house recently and have gone back to Plico for a second system.
Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 5/5
Supplier Reply:
Thanks for your review, Luke! We look forward to getting your new system up and running for you very soon.20 June 2026
Awful experience
After six months of waiting, we are now engaging another supplier to install our solar system. That should tell you everything you need to know about Plico.I would strongly encourage anyone considering a solar system to look elsewhere. Our experience has been extremely disappointing. Plico’s sales process was smooth, and the salespeople were good at making commitments about timelines and communication. However, once everything was signed, the experience changed completely.
We signed up in December 2025, with the paperwork finalised in January 2026. Since then, there has been very little meaningful communication. I have called and emailed repeatedly, and on multiple occasions their contact centre staff have promised that someone would call me back with an update. Those promised return calls have not happened.
This has now dragged on for more than six months, with no clear explanation, no reliable updates and no meaningful progress. I have followed up every couple of weeks for the past three months, but still have not received a proper response.
We are now looking at engaging another supplier to provide and install a solar system at our home. It is extremely frustrating to have wasted this much time waiting for Plico to do something as basic as return a phone call.
Based on our experience, I would not recommend Plico.
Supplier Reply:
Hi Suresh,Thank you for speaking with me today. My apologies for our team not getting in touch in a timely manner with updates — this is not the experience we intend to deliver.
We also appreciate your patience while we work on a solution, and we’re committed to getting this resolved for you as quickly as possible.
I look forward to speaking with you soon with further developments.
Kind regards,
Craig
Head of Customer Service, Plico
20 June 2026
The worst quoting experience in my lifetime
Attempted to go with Plico to obtain a home battery. We have an existing SolarEdge and Canadian Solar Panel (6.72kWh) system that is still performing really well, but apparently cannot be combined easily with any batteries. Plico recommended an 5kWh AlphaESS hybrid inverter and a 20kWh battery of the same brand to replace the existing inverter and also replace all our solar panels (even though they are only 8 years old) with new Jinko solar models to increase peak production to 8kWh.Was all going fine until our first salesman left the company. Then went through four others.
The quote was changed to a lower capacity battery due to unknown reasons.
Then they refused to come for a site visit to properly understand the extent of the work required. Originally they wanted a $230 site visit fee, then claimed they couldn’t do them because all their 'installers' were busy. Then eventually looked at my address and realised they had a salesman that lived in the same estate.
When he came around and conducted the inspection he wanted me to contact the original installer of my existing Electric Vehicle Supply Equipment (EVSE) (myenergi zappi charger and harvi passive wireless current monitor) to reconnect the CT clamps that are currently connected to the grid and solar input tails of the existing inverter, which the zappi requires to read the solar and grid production, and manage its grid current draw, and enables the ability to draw exclusively from the exported solar production.
Without these the risk of overloading the three-phase breakers is increased and the EV charger won’t work correctly. As an existing appliance, they refused to articulate to me the technical reasons why they couldn’t do it.
When presented with extensively researched OEM and site specific data attempting explain the whys and technical information for there installers (to make their job easier) and to clearly articulate my concerns with not correctly integrating all the existing appliances (that were already in place at the outset of the discussion), the sales team continued to refuse to correctly quote for the additional work (which I was prepared to pay for) to rearrange the Main Switch Board circuits to avoid overloads and to remediate their intended disconnection and islanding of my EVSE.
After threatening to refer them to the CEC for their behaviour, (in spite of all my attempts to contact previous installers of the EVSE, supplying OEM information on the charger and reaching out to the OEM for assistance) I was contacted by their Sales Manager who attempted to ‘manage my expectations’, however was still unable to provide clear explanation as to why the EVSE was beyond their capability to reintegrate (which cannot possibly be the case if they are employing the claimed licensed electrical technicians).
He did indicate that he’d explore alternative options for inverters that included the capability for an EVSE such as Sigenergy, however I then received an email from the salesperson who conducted the site visit withdrawing from all arrangements.
When I attempted to contact them to clarify if they were still going to provide me with the quote related to the more capable Sigenergy system I did not receive a response.
Overall extremely disappointed and frustrated with the only non-government owned VPP provider in the state. The whole experience has like banging my head against a brick wall.
EDIT: Responding Pilco's comments on my Google review. I have received the quote for the Sigenergy 20kWh with the additional AC-coupled EVSE.
I have responded to your salesman reiterating my initial request to be quoted for a a bi-directionally capable, DC-coupled EVSE. If we are adding a second EVSE, to the home, there is little point to us installing a second AC EVSE. From a future-proofing perspective if noting else, the additional expense needs to be worth while. This was not provided nor subsequently amended. The quote was also exorbitantly more expensive (in increase of $20,000!). Frankly, I dodged a bullet with not going with Plico.
EV Charger rating: 5/5
Supplier Reply:
Hi Martin,Thank you for taking the time to share your detailed feedback and I’m sorry for the frustration this experience has caused.
From what you’ve described, your system is more complex than a typical installation, particularly with the existing SolarEdge setup, three-phase configuration, and EV charger integration. These factors can introduce technical and compliance constraints around how we design and install systems, especially where third-party equipment is involved.
That said, we clearly fell short in how we managed your experience. The multiple changes in sales contacts, lack of clarity around design changes, and delays with the site visit are not the standard we aim to deliver, and we understand how this led to confusion and disappointment.
The alternative system we proposed was intended to provide a workable path forward, but we recognise it didn’t meet your expectations in either design approach or value.
While there are cases where we’re unable to proceed due to technical or scope limitations, we should have communicated this more clearly and consistently throughout.
We appreciate the time and effort you put into this process and wish you all the best moving forward.
Regards,
Plico
17 June 2026
Do not use Plico
Absolutely the worst company I have ever had dealings with. Do not sign up with them. Appalling after service thats if you can get any. About to report them to Consumer Protection Agency. I want the system removed and I want my money back.Supplier Reply:
Hi Sarah,I sincerely apologise for the delay in getting in touch. We’ve been experiencing a high volume of enquiries, but I understand how important it is to receive timely communication.
Thank you for speaking with me today. Please be assured that I am actively working to resolve this for you and will be in touch with next steps shortly.
Kind regards,
Craig
Head of Customer Service
05 June 2026
Diabolically bad do not go anywhere near Plico
I can’t warn people enough about not signing up with Plico. They are a dream to deal with while you are signing up…and then they are absolutely diabolical to deal with if you have any issues at all. They do not answer phones calls. They do not reply to emails. They leave you with a battery that isn’t configured properly and ignore all your contacts requesting rectification. It’s what nightmares are made of. Wonderful concept, appalling implementation. I don’t know how many hours of my life I’ve wasted trying to get issues resolved and site visits organised and we STILL do not have a properly configured battery. My friend spent six months trying to get her batteries replaced….six months!! Her friend has had issues with them too. It’s never ending. In hindsight I wish I had just got a green loan myself and sourced the solar and batteries myself. It’s a non-stop headache I don’t need, dealing with Plico. They need to be held to account.Battery rating: 3/5
Supplier Reply:
Hi Sarah,Thank you for your patience, and I sincerely apologise for the delay in getting in touch. We’ve been experiencing a high volume of enquiries, but I understand how important it is to receive timely communication.
Please be assured that we are actively working to resolve this for you. A service visit has been scheduled, and our team is focused on getting everything sorted as quickly as possible.
I’ve made a few attempts to contact you, please feel free to reach out at your convenience so we can discuss things further.
Kind regards,
Craig
Plico
07 May 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Thinking of Batteries for solar, A 1. Go that extra mile with Pilco
Was mindful that a 10kw battery would be ok for my house needs but after speaking with Kiri, and looking at the cost to go that little bit bigger, I have found everything, tip top. From the quote, to the installation.It all came together fairly quickly. And we are 98% self-sufficient now, But we are now aware when to use the system to save money on power,
Big shout out to all at Plico Energy
Supplier Reply:
Thanks so much for your review, Peter! We're glad we could assist you to get a suitable battery for your needs and help you be more self-sufficient. Thanks for making the switch to a solar battery!19 April 2026
An incentive was offered by Plico Energy for this review. Learn more here.
Love my Plico solar & battery - esp. for EV charging!
Had a Plico Energy rooftop solar & battery installed in 2020. No big up-front cost: mobilization fee was $270 with weekly payments for 10y, started $36/wk indexed now at $41/wk. Sales and installation went smoothly and happy with long term service too - one of the batteries was replaced last year, a bit slow due to some logistical issues but Plico gave me a slightly bigger replacement to compensate. I have been very happy with the performance of the system, as battery provides enough for my overnight use, so am close to 100% renewable, even with heat pump and EV (not from Plico). Love charging EV from my solar by scheduling topup charges during daylight hours! Photos show system performance across year and week - EV charging today spiking up solar consumption.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5
Supplier Reply:
Thanks for your review, Michelle. Great to hear about your system's performance over the past 5 years and how it has helped you power your electric appliances and EV. Thanks for choosing Plico and we look forward to supporting you on your clean energy journey for another 5 years.
17 April 2026
Excellent service
Plico is a great company, easy to deal with, no stress installation process and fantastic customer service.Highly recommended!
Supplier Reply:
Thanks for your review, Carolina!17 April 2026
Disappointed
We had panels and batteries installed 4 years ago and I have raved about Plico to everyone at every opportunity. Living in the country we get frequent power cuts and having the battery was amazing. It also cut our power bills radically. Unfortunately, all good things come to an end. One of our batteries "died" nearly three months ago and a couple of lads were sent out to remove it advising the other three would cope with requirements. They don't. And now the panels don't seem to be generating properly either. A new battery was promised and then...nothing. No communication. No email keeping us up to date or giving us a timeframe. No response to my email. Just silence. If installations are still happening I would think a replacement battery could be sourced....I'm about to cancel the direct debit to see if that makes a difference in the lack of communication.Panel rating: 3/5
Inverter rating: 3/5
Battery rating: 2/5
Supplier Reply:
Hi Frances, we're really sorry about the delay with your battery replacements. We are in constant direct contact with the manufacturer on your behalf and will let you know as soon as they arrive and are ready for installation. We are committed to identifying any faults with our original batteries supplied by the manufacturer, including yours, and have moved to a different manufacturer for new battery installations.We appreciate you helping our community grow and aim to improve your experience going forward to ensure you get the full benefit of your solar + battery system. Regards, Plico
26 March 2026
Great experience
We found the whole process to be seamless. The team at Plico was very knowledgable and able to design and install the best possible system for our house.We highly recommend Plico!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for your review, Teddy! We look forward to getting you up and running with solar + battery soon!11 March 2026
Appalling project management, damaged my credit rating, and zero communication.
UPDATE (June 2026): 5-Star ResolutionI am completely updating my experience with Plico to a 5-star rating following an incredible turnaround by their management team. What defines an organization isn't just how a project starts, but how they step up to fix things when they go wrong.
Once the executive team (specifically Robbie the CEO and Alan the COO) took personal oversight of my case, they completely picked up the slack. They addressed the technical hurdles immediately and delivered an absolute powerhouse of a system that perfectly handles my heavy household and EV needs. They even followed through by seamlessly installing a 5th battery module later with zero issues.
The final, running system on-site is:
Inverter: Sigenergy 10kW Energy Controller (Upgraded from the original 5kW proposal)
Storage: 40kWh SigenStor Battery Stack (5x 8kWh modules)
EV Charger & Gateway: 12kW DC EV Charger & Single Phase Sigen Gateway
Solar Arrays: 15x Suntech 440W N-type panels running perfectly alongside my legacy system.
A special mention must go to the main installer, Fabio. His technical knowledge, neat workmanship, and clear communication during the commissioning process were top-shelf and a masterclass in proper site execution.
It is rare to see a company take this level of personal pride and accountability to entirely recover a project. Plico stood by their word, looked after me on the final pricing to reflect the on-site changes fairly, and delivered a world-class system. Highly recommended!
Original Review:
I signed a contract with Plico Energy back in June 2025. It is now March 2026, and I still have no solar system. After eight months of waiting, an installer finally showed up four weeks ago. He couldn't figure out the basic wiring calculations, rejected the proposed battery placement, sat around for 2.5 hours waiting for instructions from his office, and then completely abandoned the job.
Since that day, I have had absolute silence from Plico. No follow-up, no new installation date, and management is entirely unreachable. To make matters worse, because of their endless delays, my finance company had to extend the loan offer twice, which has now directly damaged my credit rating. Working in the construction industry, I know exactly what proper site management, technical competence, and client communication look like. Plico has demonstrated none of it. If my company ran projects this way, we wouldn’t have a single client. Absolutely appalling. Avoid them.
Supplier Reply:
Hi Jan, we’re genuinely sorry to hear about your experience and understand why you’re feeling frustrated. This isn’t the level of service we want for any of our customers.Our installer encountered issues at your property and unfortunately could not procced with the installation. We’re sorry we haven’t been in touch to review the works required and reschedule your installation.
We’re working with you to create a new plan forward and get your system installed as soon as possible.
We appreciate you bringing this to our attention and for your assistance finding a resolution. Regards, The Plico Team
21 February 2026
Poor customer care and poor service
In October 2025 a very helpful Plico sales representative persuaded me into installing a solar system on my roof after I had carefully explained to him that all other solar companies I had tried, had refused, as my roof was covered in Roman tiles. He said that Plico had a special system that could cope with roman tiled roofs. So I happily signed the contract.I was also applying for the government battery grant, which took a couple of weeks to get approved, after which the scheduled installation date was then made for early/mid February 2026. I waited until mid February without any further contact from Plico to give me a firm installation date, I then called Plico asking for an installation date, it was then they said, we have been looking at google images of my roof and discovered I have roman tiles and could not do the installation using their racking system!
What a waste of time and effort on my part, trying to facilitate the installation. No one had been on site, no one had contacted me in 4.5 months to let me know they Wouldn’t do the installation! So our installation could not go ahead.
Plico you have displayed a total lack of customer care and service and I have wasted an extreme amount of time, not to mention all the preparation I have done for the installation !!!
Supplier Reply:
Hi Ron, we’re very sorry about your experience and sincerely apologise for the misunderstanding regarding your proposed installation.After reviewing the circumstances, it appears there was confusion during the initial sales conversation. Our former salesperson may have mistakenly confused your Roman terracotta tiles with Monier terracotta tiles, which are different roofing types with different installation requirements. Unfortunately, solar panels cannot be safely installed on Roman tiles using our racking systems. We attempted to source specialised mounting brackets, however upon further inspection our installers decided that the tiles were too brittle to proceed, even with the specialised brackets. For safety, structural and compliance reasons we are unable to proceed with the installation at your property.
We acknowledge that this should have been identified and communicated much earlier in the process, and we sincerely apologise for the delay and the inconvenience this has caused you. This is not the experience we want for any of our customers, and we regret that we have let you down in this instance.
While we’re unable to proceed with the installation, we do hope you’re able to find a supplier who can work with your roof type so you can still take advantage of the available rebates and install a solar and battery system at your home.
Thank you for taking the time to share your feedback, and again, we’re very sorry for the experience you’ve had. Regards, The Plico Team
11 February 2026
Absolutely outstanding experience with Plico from start to finish.
The install team were brilliant, professional, friendly and genuinely helpful. They even asked if it was alright to take some rubbish I’d stashed down the side of the house when they packed up, which just shows the kind of people they are. The tech stayed until late in the evening to make sure everything was up and running properly before leaving. No rushing, no cutting corners.Any time I’ve had questions, the team have been incredibly responsive and happy to explain things clearly.
The system itself is fantastic. The visibility into what’s using energy around the house has been eye-opening, and having the battery has genuinely changed the way I think about power usage. It’s motivated me to shift habits and use what I generate before I pay for anything from the grid.
Couldn’t be happier. Highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for sharing your experience, Andrew! We're so glad you've had a positive Plico experience and are enjoying the app and all the benefits of your solar battery. We'll pass your feedback to our installation team, Welcome to Plico10 February 2026
Great installer, great experience.
From my first enquiry Plico were helpful and professional. The quote was detailed and based on our family and energy usage habits. Throughout they kept me informed of timeframes and worked with to deliver a system that works well and was installed exactly in line with my requirements.The whole team were wonderful from start to finish.
Thoroughly recommend them to anyone.
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for your review, Darren! We're so glad we could help you on your clean energy journey.
09 February 2026
Happy with my solar system
Thanks Plico team.. all is working well 3 months on and hasn't skipped a beat so far.Supplier Reply:
Thanks for leaving a review, Sharif! Great to hear your system is humming along nicely. If you ever need anything, our Member Support Team is just a call away.09 February 2026
Thank you Plico for an amazing service on all aspects
Thank you Plico for an amazing, flawless service.Everything went very well. From the first contact with Kiri, she went out of her way to clearly explain all details of benefits of solar and clearly explained and planned all logistics of installation during the home visit. Kiri was friendly and took the time to explain every detail and did all the background work and presented all details in a clear manner with info I could easily understand. Thank you Kiri! You are amazing !
Every single contact with customer service at the Osborne Park office was always pleasant, with the person on the other side of the phone being always polite and providing clear details regarding details of installation timeline.
And finally, Ben and his 2 young apprentices did amazing with installation. They arrived at the scheduled time and date, worked quickly despite a scorching sun and heat, and had the system running within hours. And they cleaned up everything nicely afterwards. Great friendly team. Thank you !
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for sharing your experience, Helene! We are very proud of our team and it's always wonderful to receive this feedback. Buying a solar battery is a big decision so we aim to make it as easy as possible, while ensuring our customers are well informed and get the solution that best meets their needs. Thanks for being part of it!03 December 2025
Excellent support serivce while receving quotes
I had an excellent experience with Plico, thanks to Kiri. She was honest, patient, and genuinely focused on helping me understand my options rather than pushing a sale. Her clear explanations and guidance made the whole process easy and stress-free. It’s rare to find someone in the industry who truly feels like a trusted advisor, but Kiri absolutely is one.I’m really grateful for the time she took to help, and I highly recommend Plico – especially if you get the chance to work with Kiri. Her support made a big difference.
Supplier Reply:
Thanks for your review, Pavan!24 September 2025
An incentive was offered by Plico Energy for this review. Learn more here.
Excellent Installer
From my first contact to final installation, the process was seamless. Plico explained the process and executed without delays. Plico assisted with grant applications and the interest-free loan. Their staff were very responsive to emails and phone calls, and installers were on time, professional and efficient. I am delighted with the product and continued service from Plico. I definitely recommend this providerInverter rating: 5/5
Supplier Reply:
Thanks for your review and recommendation, Todd! We're so pleased we could support you to access the rebate and interest-free loan to enjoy the benefits of solar batteries.24 September 2025
An incentive was offered by Plico Energy for this review. Learn more here.
No issues whatsoever
Whole process, booking and installation was fast and easy. They installed the panels to my odd requested location and the system just plain does what it should do.Price was cheapest by far.
Battery rating: 5/5
Supplier Reply:
Thanks for your review, Trent! We're glad we could get you the system you wanted, in the right location and at an affordable price. Welcome to Plico!23 September 2025
An incentive was offered by Plico Energy for this review. Learn more here.
Good Value and Easy Installation
The purchase and installation of my home battery from Plico was a very easy and efficient process. There were no surprises with the battery working as expected. It’s great to be almost totally energy self sufficient.Supplier Reply:
Thanks for your review, Gary. We're pleased we could help you be more energy independent with your Plico solar battery system.23 September 2025
Whats not to like about the Plico System!
We couldn’t be happier with our Plico battery. From the sales team with the clear comms to the date start date that they lined up nicely with a day I could work from home, these guys worked around my timeframe. The install team are legends. The guys arrived right at the agreed start time, clarifies the install location, we discussed the UPS circuits, they did the install in a few hours, left us with a well installed unit, took all the mess away and fixed a few issues they found in the switchboard. From the time they set up the system and we checked our app, the system has been working faultlessly for over a month. The system set up nicely on the internet page and we have a clear view on what the system is up to so we can make changes to our appliance use to make the most of the system. The savings are huge. We were expecting an 5 year return but after just 35 days, the system payback is targeted for less than 3 years. We highly recommend Plico to anyone thinking about making the switch – it’s been one of the best home investments we have made. Just do it.Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for sharing your review Andrew and Amanda. It's great to hear about your positive experience with our sales team and installers, and about the cost savings you're experiencing with your system. Thanks for being part of the Plico community!23 September 2025
An incentive was offered by Plico Energy for this review. Learn more here.
Go Green, Go Plico!!
From the sales team, to the installation crew, through to quality compliance check, the Plico team were thorough, proficient and excellent at their jobs. The install was done really well. The 7.6kW solar and 10kWh BESS from the first day has allowed me to be almost 96% self-sufficiency, and having the rebates is a great bonus. I went with Plico not only cause of their quality installation process, but because this company believe in orchestration of DER, and to succeed in that for the longer term, you need to have quality gear installed right. And that’s what they are here for, the longer term role of being a quality aggregator in the energy market.Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for your feedback, Andy! We're glad we could help you achieve your self-sufficiency goals and welcome you to our VPP to support the grid and the transition to clean energy. Thanks for choosing Plico and making the switch to solar + battery!23 September 2025
Professional punctual perfect install
Good follow up on quoting, available to answer any questions, professional and speedy install, great instructionsPanel rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for leaving a review, Rose!23 September 2025
An incentive was offered by Plico Energy for this review. Learn more here.
No fuss solar power company.
Start to finish very fast just make sure you provide the pictures they ask for as it speeds up the process.Supplier Reply:
Thanks for your review and tip for future Plico members, Nathen. Welcome to the Plico community!
23 September 2025
An incentive was offered by Plico Energy for this review. Learn more here.
Easy to deal with and great value for money
Sales team were friendly and called when they said they were going to and it was obvious they knew their stuff. Installation staff were friendly and worked well but did not clean up or remove any rubbish, that is my only complaint throughout the entire process. The system is easy to use and we have been happily reaping the benefits.Battery rating: 5/5
Supplier Reply:
Thanks for leaving your review, Tracey. We've passed your feedback on to our installation team to ensure we maintain our standards across all installations. Welcome to Plico!
23 September 2025
An incentive was offered by Plico Energy for this review. Learn more here.
Good install
Good installShould have taken rubbish with them
Yes they went through the process and what to look for
Supplier Reply:
Hi John thanks for leaving your review. We've passed your feedback onto our installation team and installation manager and apologise for the inconvenience caused. This is not the standard we aim to uphold. We hope you're enjoying the savings from your Plico system.23 September 2025
Energy self sufficient
Fantastic experience from beginning to end. Extremely helpful staff, navigating me through the application process and the most appropriate solar and battery system. The installers were amazing, efficient and tidy.Inverter rating: 5/5
Supplier Reply:
Thanks for your review, James. We're glad you've had a positive experience with our team.23 September 2025
Nothing to fault - plenty to be happy about; price, communications, installer, working system. That’s the way these things should go, right?!?
As above - nothing to fault; all stages went as expected. Battery only,Not solar panels (we already had those).
Supplier Reply:
Thanks for your review, James and for making the switch to a solar battery. Welcome to Plico23 September 2025
Plico team have been excellent in their services and we are very happy with installation and all the support provided
Installation was done professionally and well coordinated and on a timely basisSupplier Reply:
Thanks for leaving a review, Poolin!23 September 2025
An incentive was offered by Plico Energy for this review. Learn more here.
Fantastic Plico Team
Sales team member (Jasmine) was very knowledgeable.Local customer service team was great at handling a couple curve balls from the teams subcontractors (Combined Electrical Solutions).
Overall I would recommend going with Plico but I would recommend consumers check the App to ensure the system is working correctly post installation. If there are any issues reach out to Plico’s local Australian team.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thanks for your review, Pratheeb. Our local support team is here to help you at every step of your solar + battery journey so feel free to reach out whenever you have questions or concerns. Regards, Plico
10 September 2025
Smooth transition to greener energy
I found the whole process with Plico easy. They answered all my question, provided a detailed quote and took care of the rebate process. I didn’t have to worry at all. Installation went without a hitch. I love the solar and battery system it positive impact on my power bills and the environment.Panel rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for your review, Phil! Glad to hear the process was seamless and you're now saving money and helping the planet. Thanks for choosing Plico and making the switch!10 September 2025
Exceptional professionalism and quality of work
From start to finish the experience with Plico has been fantastic. The sales team explained things really well and the installers were great. Highly recommend our experience.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for your recommendation, Timothy!27 August 2025
Easy and professional installation
After dealing with multiple quotes and dishonest sales people I had literally given up trying to navigate the solar process until I dealt with Plico. There was no hard sales pitches and demanding to come to my home when there is satellite photos anywayThe installation was quick and professional and I could not be happier with the savings I have made
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Great system
Highly Recommended – Fantastic Service and Real Savings!I had a very positive experience with Plico from start to finish. They did a great job installing my solar battery system, and the installation process itself was smooth and professional.The battery has been working perfectly exactly as promised, and I am already seeing a significant drop in my electricity bills. I am very happy with the system and highly recommend Plico to anyone looking to install solar batteries!Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thanks for your review, Peter! Great to hear about your savings with your solar battery. Thanks for making the switch and choosing Plico!