Smart Energy Group Reviews

Based on 77 ratings Aus Ranking

  • 5 star 52
  • 4 star 20
  • 3 star 1
  • 2 star 2
  • 1 star 2

Average Customer Review

  • Value
    4.65
  • System Quality
    4.71
  • Customer Service
    4.69
  • Installation
    4.73

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About Smart Energy Group, Solar Installers

Smart Energy Group

Reviewers report paying: $7,500 - $12,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

We design and install bespoke solar solutions that reduce the energy costs of Australian households and businesses whilst improving Australia's green footprint.

Smart Energy Group Solar Reviews

Good quality of work and product.

Everything is good except the follow up instructions is not clear. I still need to wait for net meter required. Show additional information

Shaky start ends very well.

Misunderstanding by both parties about what was in place and what was required led to a shaky start but once cleared up all went very well. Once I completed what was required at my home the set up for when the install was to take place was clear and the installation team who did the work were fantastic. They showed up on time explained the process, worked through the install and then confirmed what had been done and how I can get further information. Cleaned up after the install as well. After install was finished customer service followed up to ensure I knew what would happen and how to make the most out of the system. It was really appreciated and so was how they managed the payment process. Show additional information

It worked for me!

I already had a solar system when Rob knocked on my door, I showed him my bills and system which I couldn't understand why I still had a bill. It was explained to me the system I had inherited was small and my consumption was still high. A additional system was proposed which I decided to agree too. Since then I have slept with the aircon on every night which is something I had never done before, I am still in CREDIT!!

I am very grateful Rob visited me two years ago, I have recommended him and Smart Energy to all my friends and family and would advise anyone interested in solar to get in contact with him.
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Great value for money bills are very low now

Total process was very simple to understand, the installation was quick and simple.
I am very happy with my bills , which were around $500 with just the two of us, now with six in the home they are at $200. Extremely pleased that the system done as our rep Rob said it would.
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High quality installation and components

Overall smart energy group organised a great deal for us! There was a few scheduling hiccups due to the covid pandemic but the quality of installation by the contractors that carried out the install makes up for that 10 fold.
Other than site access nothing else was needed from us making it a super easy process.
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Successful Solar

Rob Ford was polite, helpful and fully explained the process and likely benefits. There were no problems with installation. The workers were very efficient and communicated well with me. Customer service was excellent in every respect. The company made follow up calls to check we were happy with how things were going. Bill sizes have been very low after installation.
It's been two years now and Rob had a follow up visit to monitor the system. He sorted out a problem I was having with the iSolar app. I can fully recommend Smart Energy for their great service.
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Smart Choice

The installation service was seamless and smooth. The work was carried out quickly and professionally. The installers were friendly and helpful. Communication has been very good all the way through. Still waiting to experiencing the benefits of going Solar with Smart Energy. To date they have been a pleasure to deal with and I am certain that their professional standards, integrity and customer service will be all that they have promised it will be. Show additional information

Simple easy process

Very happy with whole process. Installer, Mark was professional and easy to deal with. Highly recommend this company and installer. Show additional information

Great customer service

Great customer service at every stage. Pretty smooth transition from Grid to solar.
Thanks Smart Group.
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Total joke, worst decision ever

I have had a 6.6 kw system installed from this terrible company over two months ago, it has not even come close to the projected yields. After a month of chasing them I’m finally told only half the system is working, no explanation no tech coming out to fix it, no compensation. I have had to chase them up every step of the way with still no date of when someone is going to come out to assess our system. I have logged a complaint with fair trading and at this point want the whole thing ripped down with a refund. This is the short version of the horrible journey we have been on since the cursed day I let smart energy through my door. Never use this company!

Supplier Reply

Hi Devin,

We are sorry to hear that this is how you feel about your experience with Smart Energy. As you can see from our other reviews, this isn’t the norm. Unfortunately your system issue occurred in a difficult time for us to organise maintenance due to the restrictions around COVID-19. We did our best to get the issue attended as soon as we could, however we understand that you may have experienced slightly longer wait times than usual, due to the pandemic and Smart Energy currently operating with a skeleton staff to comply with government regulations. In our conversations with you, it was promised that compensation will be paid to you for the power that was lost, and this has now been rectified and a financial compensation has been offered. We hope that you feel better about your experience and are always available for any further assistance you may need.

Kind regards, Steph from Smart Energy
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Savings was as expected

Robert from smart energy came out to do a quote on my request. My bills were around $1,200 and are now below the $500. The solar has been installed for a year now. Installation was good, after the recent storm we had a leak which the lady from head office was prompt to help and have this issue rectified. Service has been really good since the beginning. Show additional information

Fantastic!!!

Rob was so helpful to me and very patient. I was thrilled that he came and helped me out. The product is exceptional and everyone is helpful and pleasant. I had started my solar panel journey with Sunboost. They were horrible and I couldn't even get an install date.
When Rob came to see me he explained the problem with the low cost panels and then helped me to cancel Sunboost and he got my deposit back from them! Wonderful.
Use Smart Energy they will see you get the right thing done for you.
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inverter

quite disappointed that I was sold a 8.2 inverter instead of a 10.3. Show additional information

Great Installation

The two guys that came around Rob and Dean, they were very informative in helping us make the right decision.

The installers that done the installation were magnificent, I couldn’t fault them in any respect. The electrician was the same, they came and worked very fast and quietly, job well done.

Since then we have had two follow up visit from Rob to make sure we are getting the most out of our system. Today he visit to reconnect the wifi and app for us.

Great stuff for Smart Energy
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Great customer service Very informative with the system.

Great customer service and the workers were very friendly and helpful with explaining everything. The place was left clean and tidy Show additional information

The system has done everything promised

The Representative Rob turned up when he said he would, he looked at our bills and built a plan. He said the savings would be used to pay of the system. Installation was smoothly with no issues.

Since then we have had to electricity bills and we are $102 in credit.

We have recommend Smart Energy to friend and family.
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Fantastic

I delt with Jackson Burke from smart energy .He was very knowledgeable about the whole process the technical side and explained himself very clearly. It was a long process but he was patient and helped me complete the government rebate package. They installed the system in one day and on time .I would highly recommend this company professional and good workmanship overall very happy. Rod Linley Werribee Vic. Show additional information

Very good System and install.

Smart Energy were a pleasure to deal with from start to finish. Dean, the sales consultant was very informative and helped with working out a system that suited me. The install was was very professional and tidy. Great experience. Show additional information

Not the cheapest for a reason

When I sat down with Smart Energy's sales consultant I was very impressed by the professionalism, knowledge and thoroughness of the presentation.
When I was told what the price would be, I knew that it is more expensive than other quotes out there but decided that I prefer paying more for the safety of a company that takes care of you and I was proved right.

My inverter had a fault show up about 6 months after the installation and I contacted Smart Energy who had a technician out at my house the very next day!
The technician contacted Fronius from site and it was determined that it was down to a manufacturing defect.
Smart Energy got my inverter replace within a few days.

Very happy with my choice.
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Amazing service

So smooth from start to finish. WOULD RECOMMEND. I have heard a lot about solar and always pushed it away, the superb customer service and install made me feel so comfortable. Show additional information

Exceptional system & customer service

The specialist was very nice, and explained really well all how everything worked. Installation was clean and installers left at 1 PM, everything worked perfectly. Very happy with the overall experience hopefully it'll last us 25 years. Show additional information

Very good service

We went with our solar with Smart Energy and they have recommended the best deal for us and the young lady on the phone has been very helpful thans Show additional information

Smart Energy is the smart way to go

Everyone is very helpful, and has patience with all my questions. Show additional information

Fantastic installer, great looking

Sales was informative without pressure. Installation was professional. The work with the energy provider was done for me. Excellent service. Show additional information

Great Installers and Quality Job.

Easy and painless from start to finish. Installers cleaned up after themselves and explained everything. Show additional information

What a pack of ripp offs

I had 2 reps come see me at 7pm 1 night. They both left insuring me that i would be getting 25c per kilowatt. Liars. Try 12c per kilowatt. I fed them beers all night. Said they would be back on installation date to refill my fridge with beer that they drank. Haven't seen these guys since i signed up. Now i get an email from my provider saying the rates are going down to 10c a kilowatt. I also got up on my roof because of the fires in my area & the amount of broken tile on my roof is a joke. STAY AWAY.

Supplier Reply

Hi Kev,

We’re disappointed to read this review especially after several attempts to contact you to try and assist with your issues.
Your energy retailer provides the Feed in Tariff for your surplus electricity. We always recommend shopping around for the best deal and if you would like to send us a copy of your bill to [email protected] we would be happy to take a look at provide some recommendations.
Additionally, if there is broken tiles on your roof as a result of the solar installation we would be more than happy repair them for you. We have scanned our post-installation condition photos that we take of every job and cannot see any but if you would like to send us some photos we would appreciate it.

Again Kev, we’re sorry you feel this way. As you can see from our other reviews this is not the standard Smart Energy experience. If you would like to reach out to us we are more than happy to try and resolve your issues.

Thanks.
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Whole process trouble free

Specialist Nathan Gondelle who quoted on the system was good to deal with (despite me being a difficult customer) and answered any reservations I had in a factual realistic manner.
Jordan de Rooy and his team installed the system in an efficient and timely manner.
Any contact with Smart Energy Customer Service resolved any enquiries promptly and efficiently.
The system was soon generating power to my expectations and while the first power bill was not impacted because of the time frame, my next full period bill was a credit of $52.83 on a bill of $395.91. Well done Smart energy group.
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Never again

17/6/2019 Signed up for 5.6kw system
11/7/2019 Install .... cancelled for council approval
15/7/2019 Downloaded council application, drew up a plan as required and emailed the same day to Smart Energy Group
2/11/2019 Placed a review here as nothing had happened
6/11/2019 Smart Energy Group contacted me. Promised financial compensation for inconvenience and to take down my review.
During this time they claimed that the council were to blame for the delay.
8/11/2019 Council approved the application BTW Application was dated 7/11/2019
19/11/2019 Promised installation .... no show
25/11/2019 Installation ....complete but no .... talked into getting wifi so I could monitor the system ......no energy meter installed
9/12/2019 Compensation for inconvenience and to take down my review ....$50 Bunnings gift voucher ... still waiting
17/12/2019 Promised energy meter installation ....... didn't turn up ...... had to do a 70 km return trip for a last minute electrician to turn up
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Great Service

Purchasing a solar panel for my parents property. Really impressed by the customer service from start to finish. They answered all my questions and were professional throughout the process. Installation was surprisingly quick and hassle free. Highly recommended. Show additional information

Smart energy have been fantastic to deal with from the beginning.

I did not want a cheap option that had no after sales service and Smart energy provided great sales support and met all my needs. The were prompt and provided great advice on product choice. I would highly recommend them to anyone interested in getting solar. Show additional information

Awesome to deal with, really great service and advice on the whole project.

The guys at Smart energy were excellent to deal with. They worked with me to get the system I needed to get the most of out my solar. They were very prompt and efficient in developing quotes and helping with government rebates and finance options.
The installers they used were very professional and efficient and communication throughout the installation was great.
They also helped with my application to Origin for the upgrades to the metering and made the process very smooth.
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Beautiful instalation very very happy

Rowan from Smart Energy was very helpful, installation tydy and punctual and also organiced the grid conection

Tanks Rowan and Smart Energy for a wonderfull job

Manuel Aguilera from Queanbeyan NSW
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Review removed at the request of the reviewer

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Great Service

Very professional, system does everything they said it would, installation was a high quality .
Got a back up visit from Rob Ford 6 months after installation to check all was OK, a nice touch.
Good company to deal with.
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Excellent, very happy

Our representative Robert Ford has looked after us ever since his first visit nearly a year ago. The installation went as scheduled and has been saving us money ever since they were switched on. A recent follow up meeting with Robert to discuss whether we are on the best deal from our supplier was very helpful Show additional information

Very happy

All the staff were super efficient. They arrived when they said they would and worked solidly during the installation. It was clear the men were experienced installers. The process of sales installation and connection to the grid was so straight forward it's almost unreal. We are very happy. Show additional information

Very Good

I won't give a full 5 rating as that would seem like its to good to be true!. But my words will give them a 5. Sales was easy and understandable. We had some hurdles during install but the Smart Energy staff sorted everything smoothly. Communication with the team was excellent, Liam was easy to work with and he understood it all 100%. The installers still have the panels to finish but there base rail and wiring work has been done very well. Installers are well mannered young fella's. The system overall was more than I hoped for, but the quality and standards Smart Energy stand by is worth the extra. Show additional information

Seamless process, met all expectations

The sales process was focused, the sales rep was knowledgeable, able to answer many questions and provide a quote related to our current provider. The installation was seamless. The guys were punctual, friendly, non intrusive, all about getting the job done. The customer service has been fantastic, we are continually updated with the progress of connection and linked with info from our electricity provider. Show additional information

Awesome

Installers were fantastic who were very professional. Products seem great but they were only just installed. Show additional information

Great service

Great service from day one with a payment plan that suits our needs. The installation ran very smoothly and efficiently. Highly recommended Show additional information

Great installers, very professional and very organised

The sales process was very professional, the installation ran very smoothly, the workers were very neat and tidy and the customer service was second to none Show additional information

Professional outfit.

The company was well represented and were able to answer all our questions. They managed the whole process from start to finish whilst keeping us up to date with where we were in the process. Show additional information
I was initially seceptical but allowed a home visit to explain the system. They suggested I look into various systems and prices. I did and they were comparable but gave interest free time payments. I had to have my installation put off several times because of the weather, but they were always on line to organise another date. The day of installation was good. The Electrician Thomas was pleasant and was easy to deal with. He had a team who were polite and respectful of my property.The installation took several hours. When done he explained the system to me and how to download the app. His explanation was good but he spoke very quickly so u tube the app procedure. The team left a bit of rubbish around, but I cleaned that up. Thomas and his crew were a pleasure to deal with. I cannot comment on the system as it has only been working for 2 days. I really hope the after sales service is as good as they promised. So far so good. Show additional information

Great job

Friendly team and seem very happy in their work place the installation went smoothly in all a positive and hassle free experience Show additional information

Efficient and professional.

We found the sales /quoting process to be very informative and to the point. The install team was punctual and very professional, efficient and very informative. As for grid connection every thing is in the process of being sorted. Show additional information

Solar energy Sale & Installation

From start to finish the process was excellent. Jarvis was first on the phone, he explained the whole system very well, with quotes, size of solar systems, costs now & future expectations. Answered many query questions. Jackson was the organiser, assessed style & size of system suited to the residence. Had to deal with son (owner) & mother(resident), doubling up on all conversations. Many photos viewed when assessing installation, this process took time, with changes etc, but Jackson made sure the best size system was ordered. The installation by Rob & assistant was very efficient. Took 2 days, they were punctual, quiet, & no mess. Rob explained operation of solar system, installing an app, showing the quantities of power produced & where it was sent. Jackson provided great customer service, checking up, after installation that I was happy with the working & installation, etc. Has even provided tips into checking energy provider. Thanks to all involved Show additional information

Great Experience.

We are very happy with Smart Energy. From the original discussions with the salesperson (who explained everything very well), to the installers (who were punctual, professional, and cleaned up after the job). We also appreciated the help from our installer in setting up the app.
So, thanks again, Smart Energy.
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Prompt efficient service.

More than happy with smart energy and the installation crew we’re fantastic thank you. Show additional information

Quick installation, knowledgeable staff, system running great!!!

We purchased our solar system one week ago and we already saving money. App is easy to understand and staff very knowledgeable and answered all questions.
Installation staff were very polite and respected our property.
I am waiting to see the after sale service in a case of fault. Nonetheless, they have provide me with local support numbers and the company’s main fault number.
Grid connection was organized by smart energy the same day and Ergon called me next day and organized an appointment to connect in 10 days .
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Very punctual installer

The installer was helpful in showing us where to fit the control box.He went about his job in a safe and caring way fitting the brackets and wiring than the solar panels to the roof and cleaned up and took his rubbish with him and connected us to the grid and gave us the app to follow on the phone Show additional information
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