Smart Energy Group Reviews

Based on 29 ratings Aus Ranking

  • 5 star 22
  • 4 star 5
  • 3 star 1
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
  • System Quality
  • Customer Service
  • Installation

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About Smart Energy Group, Solar Installers

Smart Energy Group

We design and install bespoke solar solutions that reduce the energy costs of Australian households and businesses whilst improving Australia's green footprint.

Smart Energy Group Solar Reviews

Very punctual installer

The installer was helpful in showing us where to fit the control box.He went about his job in a safe and caring way fitting the brackets and wiring than the solar panels to the roof and cleaned up and took his rubbish with him and connected us to the grid and gave us the app to follow on the phone Show additional information

Fast easy process

From start to finish was a great experience. We were referred by our in-laws who had recently installed a solar system from same company. They were highly impressed hence why we were easily convinced. All staff were very impressive with quoting and installment. Show additional information

Fantastic installer

Joe that came to see us about purchasing the system was very knowledgeable about the system & very polite & friendly. The installation team were great, very polite, tidy & punctual. We aren't connected yet but I do know if there is any problems I will be able to call for assistance. I would highly recommend the company. Show additional information

Excellent service, friendly team

Sales was awesome, Robert Ford explained it all very well, we understood how it all works, the installation team was really good, they were here on time, left no rubbish left behind, was really easy to talk to them, after installation the guys went through on how to switch to grid, my wife and I are very happy, thanks smart energy for our solar, we will definitely recommend your kind and professional team to others/family, Show additional information

Fantastic service

Great service would highly recommend this company we have family that have solar and r very happy and saving good money Show additional information

Great company to deal with!

These guys are good, installation took a day, provided me with German made solar panels. Smart Energy contacted me throughout the process to keep me informed and made sure I was happy which I am. The team who installed the panels are friendly informative and efficient. I would highly recommend Smart Energy. Well done and thanks! Show additional information

Swift Installtion

From the initial door knockers who were very knowledgeable and able to convince this sceptic to the very informative rep who spent almost 2 hrs explaining the process and costs and answering all my questions the whole experience has been painless so far .
The installers were fast efficient and tidy and were gone in 3 hours , they were on time polite and just got on with it .
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Fantastic Job

The whole process was so easy and efficient. From the initial technical/sales discussion, which made things very clear around the quality driven choice of components of the system and anticipated savings on electricity costs, to the solar installation which took only one day and then the installation of a smart meter and connections within a week. All happened really quickly, a top quality job Show additional information

Very Happy with the whole process.

Very easy and informative to deal with.
Everything was organised for me.
Installation is neat and tidy.
Grid connection was simple as most of the work was done for me.
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Fully supportive

Sales quote was informative. Installation was professional and swift as can be. Customer service was also professional and supportive.
All good from go to woe.
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Glad we are making our own electricity

I am very happy with my solar panels, it was a very easy process Show additional information

Good quality

Smart Energy Group use good quality panels and easy to arrange. It was raining on my installation but they called me straight away and let me know when they would be artound. Good communication and arranged my meter. Show additional information

Smooth from start to finish

We had a 5kw system installed in January and waited for the bill but would definitely recommend these guys to anyone. Didn’t have to put up a cent to get it installed and the service team go above and beyond Show additional information
The sales rep (or specialist as they refer to them) may tell the truth, but it is not necessarily relevant to your circumstances. After sales service & follow up leaves a LOT to be desired. Show additional information
We found the complete service from contact to installation seamless. We are very happy with our new solar system and would thoroughly recommend Smart Energy Group. Show additional information
Installation was cancelled twice. Not happy.Needed to constantly ring customer service and ask for documentation regarding vic state gov rebate. Suggest they create a running sheet of what the vic state gov need. However dealing with them i find they may have trouble organizing this simple task. Once again very poor serivce NOT IMPRESSED AT ALL.

Supplier Reply

Hi, As you can see from this review, the poor service that the customer, Rod, is referring too is actually regarding the VIC Rebate. And we all know what a nightmare that has been! Thanks, Elliot. Show additional information
Took out a 4-year payment plan and paid it off within a year. Very easy to get hold of on the phone Show additional information
Steven explained it really well from the sales team and the Installers helped set up the wifi for me as I’m a bit of a technophobe. Really happy with the service and would recommend to anyone Show additional information
Bought 2 Kw system 8 years ago and it’s not been producing much and we have still been getting big bills, we decided to replace this system and add 24 panels. Our previous system had allot of shading which could have been avoided, now the new system is placed in a much better position. Show additional information
Really easy process, from contact to install was around 3 weeks. Added more panels and a new inverter to give our old system a boost. Thanks Harvey Show additional information
Thanks for all the help never let us down and especially a big thanks to Mel who did all of the paper work follow ups thanks Mel for all the help I would recommend smart energy to everyone Show additional information
I had a 6kw system installed at my property in Albion Park 3 weeks ago. The process went really smooth from start to finish. I would highly recommend this company. Show additional information
After looking into solar for the past 6 months I called smart energy group and Connor called me back to arrange a time to do a solar viability assessment. He spent roughly an hour and a half at my place in the end we found a 6.4 kila watt system was the best for me.
2 weeks later our installers arrived. Calvin was our installer he was on-time and talked me thorough the process before starting the work. Within a few hours they were done and had showed me how to work my converter and cleared up all their rubbish.
We are now waiting on ergon to fit out meter.
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I was very impressed with the salesman, Beau, who came to my house and explained the system and how it operates in great detail.

I would definitely recommend this company to anyone else contemplating a Solar System for their home or business. Their followup service was also second to none.
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Excellent experience, simple finance application through Classic was smooth.. Install was very good just had a couple of delays due to the weather Show additional information
I planned to buy a solar system for the last few years but was waiting for the prices to come down and the kW’s yo go up. Smart Energy Group offered a very competitive price and an outstanding service when they installed my new 6kW system last month in Newcastle. I couldn’t be happier with the outcome.

Thanks guys,
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System was installed a while back but so far i've had nothing but good things to say. Anytime i've had any questions its been a breeze, the system is performing as told and my bill is reduced.

I wanted batteries but at the time i was told to hold off a year or 2 which when i run the numbers made perfect sense.
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From the representatives promoting and informing, to the 3 courteous young installers plus all the help from office staff I could not be happier all round with this company. There should be more companies like this, I would recommend this company to any one Show additional information
Had the guys over in March 2017 to install my system. Overall I was very impressed with the efficiency and quality of the installation and cost vs return on investment. My usage wasn't over the top (14kw) But it was explained that 5kw realistically was the best option regardless, given my roof space. Show additional information
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