United Solar Energy Reviews

Based on 43 ratings Aus Ranking

  • 5 star 11
  • 4 star 22
  • 3 star 5
  • 2 star 4
  • 1 star 1

Average Customer Review

  • Value
  • System Quality
  • Customer Service
  • Installation

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About United Solar Energy, Solar Installers

United Solar Energy
ABN: 29 138 564 619  ABN active since 13 Aug 2009 | United Solar Group Pty Ltd
ACN: 138 564 619  ACN active since 29 Jul 2009 | United Solar Group Pty Ltd

Reviewers report paying: $4,053 - $7,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

United Solar Energy is a Solar Power Installation company based in and serves . Here are their reviews as submitted by visitors to SolarQuotes

United Solar Energy Solar Reviews

Fantastic service prompt and first class very

Very tidy, punctual everything explained in simple easy to follow terms great company to deal with. They organised everything right down to the grid connection. Anthony was so helpful nothing was too much trouble. Highly recommend this company Show additional information

Great company

Good experience from quote to after installation,they did all the rebates and permits and set up inspection and forwarding to retailer.installation team very professional and efficient,I happily recommend United solar Show additional information

Excellent service

Right from the start United Energy have been excellent with their service, quality and price. The rep, Andrew, went out of his way late at night to ensure that my quote was submitted on time and couldnt have been more professional. Their installation Team were, friendly, efficient and extremely competent i cannot recommend Josh and his team highly enough. I will be recommending United Solar Energy for solar. Show additional information

Extremely timely installation from quote to finished installation.

Installation of my 30 panels was completed in a day with final fit off 2 days later by very professional team of 2. Looks great on my newly renovated house and have had many questions in relation to who my installers were. Very happy to pass on my great experience. Show additional information

Quality panels

Professional sales and service
Great customer support
No issues with Panels and inverter or connections
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Great solar

Great to deal with Awesome job and they followed up with me for installation and made sure I was happy with the job Show additional information

Some good some bad

Sales woman was great couldn’t do any more to help picked right unit for what was needed installation was great punctual friendly done great job and unfortunately after sales service let it down still waiting for a call back Show additional information

Good company, good installer. Only one critism is that their shading program was out of date(showing shade from a tree that was removed two years ago) and the installer could not change the layout.

Sales / quoting was very good.
Installation was excellent.
Customer service pretty good.
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Fantastic People to deal with.

Explained everything in a way that it just makes sense.

If you can afford your electricity bill right now then you can easily afford Solar
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Easy process

Our sales person John, was fantastic! He gave us a good explanation of how solar worked and the quote was very reasonable. He even helped us fill out all the rebate forms. The guys that came and installed the system, were tidy and courteous. The overall experience with United Solar Energy has be a pleasant and stress free experience. Show additional information

STILL waiting for the installation to be completed

We decided to go with United as the sales rep seemed nice at the time. It also seems that once they got the sale the rep no longer gives a toss about the customers. He called once to tell us we had to pay another $300 (on an already $8k system) for a "cage" around the unit. After speaking to the "manager" (due to a negative post I posted on FB) they say the cage is only required on an industrial system. The rep spent 2 hours sitting at our kitchen table, knowing full well we are residential.
MONTHS of id demands from Solar Vic, which was frustrating enough - the amount of ID required was ridiculous!! United Solar then started the installation process BEFORE the rebate was approved. This was then halted mid way because it is illegal to start without the approval.
We managed to speak to a secretary before Christmas and they said she would call us back on the 6th of January. She didn't. We ended up calling them back. Someone different called us back, if you say you will call us, don't palm it off onto someone else. It's frustrating having to repeat ourselves.

They then inform us of the installation date, though understandably unable to do due to weather, but we had to call United Solar 2 hours after the installation time we were given as no one had bothered to tell us the install was cancelled.
We then receive the invoice the next day (that the install WASNT done) with the total amount at the full price, without the $1000 deposit we paid taken off.
Not happy as we now have to call them AGAIN (as their lack of communication has been proven many times) to rectify their mistake. Also we are not required to pay the invoice until the installation is complete and there is still only framework sitting on our roof.
I won't recommend this company to anyone.
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The whole experience from Sales visit by Vishan through to the Installation team putting up the 310w Winaico panels and installing the Delta Inverter, and assistance with getting the apps working on my phone has been magical. Can't rate them highly enough. All questions answered and not pushy at all. Went with the mid price range 5.27Kw system as it comes with the 2yrs free insurance on the panels and inverter with an option to extend for a further 5 yrs for a fee, and another 5yrs after that again. It has made a huge difference to our electricity bill and will take about 5yrs to get the money back, but it was well worth it. Show additional information

Quality system and friendly staff

From the first meeting to get an obligation free quote to the installation and follow-up call to ask how everything is going, United Solar staff have been friendly, helpful and efficient. The product is working well so far and I know that help is a phone call away if anything is wrong. Great company to have your solar through. Show additional information

Fantastic from start to finish

Everyone involved in the process from sales to install were very knowledgeable, communicative and friendly. It was a great experience and we’re very happy with the solution. Show additional information
We bought a bigger system than we intended to get, we paid a lot more than we intended to spend and we got a heck of a lot more than we were expecting.
We chose to go bigger, buy quality that will go the distance and enjoy our retirement without the worry of forever increasing electricity bills.
Our supplier gave us a firm price quote and stuck with it despite having to include many unforeseen upgrades that were required.They were also very helpful in stepping through the steps to connect the system to the grid and obtain the solar rebate through the Victorian Solar Rebate Offer.
Include this supplier in your 'get a quote from' list, and tell them Brian told me to.
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Frst thing the installer did not leave a certification of thier job nor their contact number.
After 6 months the solax solar inverter 5kw failed and broke.United solar energy has failed to my expectation, extremely disappointed, i had tens of phone calls without a callback, they have so many excuses until i run out patience and i told them I'd let others know of my experience, then they take action within 24 hours to send a technician to replace a brand new solax inverter but i was waiting for 24 Days before they replace it without apology and compensation of losing solar power. It only took 5 minutes to replace the old unit but 24 days to negotiate to replace a broken unit
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I had the solar installed in April 2018.
The problem is that Andrew Skledar that installed the unit does not answer the phone to allow the unit be consolidated with our electric company and as of yet we are not connected so we don't get any rebate.
We wanted to install 2 more on our rental homes but, we are going elsewhere.
I asked for an answer by end off business today and yet again No reply
The OMBUDSMAN has know been informed.
The company does not care.
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From go to finish, I couldn’t fault this company. System installed 1st June, my monthly bills have just kept dropping. I am extremely happy with my 5.13 kW system. Brett and the girls in the office were marvellous at getting Powercor and my retailer sorted when there were a few holdups with FIT connection. I know people that have paid $3-4K less than I did, have a battery as well (I don’t) and they are saving $50-80 a quarter. We get what we pay for and I save that in 2 weeks. I’m in love with my system, and I’m grateful to United Solar energy for doing my supply and install. Show additional information
Would definately look elsewhere if we were to install solar again. Lack of communication and very ordinary customer service from this company was a serious issue for us after they recieved our 8k. Call their telephone number and press the option for 'existing customers' you will recieve an outsourced 'live voicemail service' and not actually speak to anyone from United Solar - and rarely will you recieve a return call. From install issues of not taking responsibility for damages the 'coincidently' occured the exact same day the installers were on our roof, to sending the original electrician to 'assess and report' the damage, to literally having to ask for our invoice, warranty details, and correct solar rebate documents to be sent not just once, but numerous times. The sales guy was nice and had a decent pitch (which was obviously exaggerated), but we would never go with United Solar again after this experience. Show additional information
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United Solar Energy came out and installed a 5kW system at our house exactly 1 week ago. I had spoken with 4 other companies and United Solar Energy was the only one that I felt were being upfront about everything and not pushing me into making a sale or add on extras that I didn't necessarily need.
John was very quick to field all of my questions, followed up with any queries I had, and checked in regularly to inform me of the progress from the contract being signed to the actual install date, including after everything had been completed. He also organised the install to fit into the small time frame that I had available, which was greatly appreciated.
We had an old malfunctioning system removed at the same time and John was quick to make sure this was done in a timely manner.
I have nothing but positive things to say about John and his team. I'd highly recommend United Solar Energy (my parents had solar installed on their house a few years ago and had a similar experience with United Solar Energy). Thanks John, Heath and Tamara for one the easiest big purchase experiences we've had in quite some time!
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Since purchase was able to get better price from another company. Using SMA Inverter instead of Solax and same Jinko panels. Difference in pricing was $2000 dollars. Show additional information
United Solar Energy staff are very helpful. The installer Michael Barclay was excellent, arrived on time, and answered every one of my questions. Show additional information
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This all started when, after I decided to get a solar system , I contacted Solar Quotes to get 3 quotes from recommended suppliers . United Solar Energy in Hallam were the only supplier who got back to me within 24 hours, the other 2 were over a week. The Ladies on the project Team, Tamara and Brittney, were absolutely fantastic. They both came to our house after business hours to go through pricing, components and install details. They are a very knowledgeable sales team and were very comprehensive in explanations and how the process would proceed. My wife and I opted to go with a 7.13kw system, expandable to 10 kw, 2 x 5 kw Solar X inverters , Winaico 285 watt panels . I had purchased the " Good Solar Guide" by Finn Peacock from Solar Quotes to do my homework and recommend the same to any prospective buyer, it is the best $20 you will spend if you are serious on Solar. Britney and Tamara did a comprehensive install report showing the best install position to avoid shading by a gum tree in our yard , excellent customer service right from the start. The install team of Josh, Justin and the other boys did a great job, cleaned up after them selves and answered my many questions. I was extremely happy with their install job. As per Finns Book, one reason I chose United Solar , was the warranty periods offered on their products. 10 years instead of 5 on the SolaX inverters and 2 years free insurance on the Winaico panels helped me make up my mind.
If you are in Victoria, give United Solar a call , I am blown away by their service.
As a follow up, my In laws and my Brother In law ( who weren't going to get Solar ) were so impressed, they also got solar installed on their houses from the same company.
10 out of 10 for customer services.
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My Son and Daughter in law have United Solar putting a 5kw,s system up, and my Son in law is getting a 6.6 kw,s system from them as well. Very happy and just the best customer service Show additional information
Get more quotes as you like and know the product quality, and be careful with pushy salesman and careful if you acquire it thru finance. Show additional information
I'm waiting for inspection and hookup to to supplyer to start getting rebait Show additional information
Quote, consultancy & scheduling were first class, as was the installation. However, 6 days after installation the inverter failed just before the installation was to be inspected. United arranged for the installer to replace the inverter concurrently with the inspection the following day. All paperwork was processed & forwarded to my energy retailer, Dodo, within 24 hours, & 7 days later, SP Ausnet had completed my grid connection. Have not received a bill yet, but am very happy with the installation & the service provided by all parties, particularly Solarquotes for steering me in the right direction at the start. Show additional information
It has been a very disappointing experience and we should have gone with the company we originally thought but unfortunately read your ad and were led to believe these people were professional and had been thoroughly vetted by yourselves.
We believed after paying we would receive a welcome pack with warranties, guarantees etc. received one email with a manual we had to print ourselves. We have nothing and had to fight to get a tax invoice.
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Very happy. Excellent sales person, Joyce, very knowledgeable. I rated the system good as I haven't had it for long and still getting used to it. I may give a higher rating if I had an electricity bill to compare with solar and without. Show additional information
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Very happy with all aspects of dealing with United Solar Energy, however I should have insisted on a site visit to discuss modifying the mounting system to move the panels across a building ridge more to the south of the building to get them out of the shade from trees. Show additional information
The initial experience with sales was satisfactory even though the sales guy was very pushy. After that the experience was woeful with the installation being rescheduled twice because they didn't have the right parts. It was virtually impossible to get hold of their admin person Odessa even though she said she called me numerous times when she didn't.(Even if I missed the call I do have voicemail and I would have rang them back).
Then came the installation which was eventually finished and I was extremely unhappy with it because of the placement of the panels. At no stage did the installers or united solar inform me how and where they were mounting the panels on my flat roof and subsequently mounted one bank right at the very front of the roof which ruined the aesthetics of the house. I am sorry now that I didn't get up on the roof and check what they were doing but of course you expect professionals would know better.
The final straw was when Odessa took the balance of the payment out of my credit card without notice. She told me that this wouldn't happen until I was contacted which surprise I wasn't contacted. She went on to say that she contacted me and once again more BS.
Now a month and a half after the installation I am not connected to the grid because according to Alinta they stuffed up the paperwork.
After contacting the installer directly he said he will move the bank of panels if I pay him $350. I will never recommend this company to anyone I know.

Supplier Reply

Hi Lawrence, we are sorry to hear that you are so unhappy with our service. As an approved retailer of the clean energy and also a 5 star rated company on the independent customer review website WOMO, unhappy customers are not something that we usually get.

Our company has won the customer service and customer satisfaction award nationally in 2013, 2014, 2015, 2016 and 2017, and we have just been nominated for the Optus Business awards National retailer of the year awards for 2017, so it is very rare to receive such a negative review.

We are sorry that you took our sales consultants attempts at following up and providing you with service as someone who was being pushy. Sometimes we are damed if we do and damed if we don't, we have had instances in the past where we have been criticised for NOT following up, so we were really just doing our job.

As for Odessa, it is also a first to hear that customers had trouble getting hold of her, she works in our office from 9am to 5pm Monday to Thursday and only leaves for lunch for a short while, so not sure why you could not reach her?

As to Odessa calling you when you say she didn't...the wonders of modern technology allow us to track incoming and outgoing calls made from our internal VOIP system. I would be more than happy to provide you with the data showing you the exact dates and times that Odessa did in fact contact you if you wish....because she did.

Panel placement. On this one, you were spot on. The professional did in fact know better, and as discussed with you, the panels were placed where they were to get maximum performance and minimum shading issues, now we are sorry that in order to get your system performing to its optimum efficiency, that resulted in ruining the aesthetics. If you perhaps had of informed the installers on the day that you would prefer a lower performing system, we could have placed the panels further back.

The final straw was when you had to pay for your install?...it is general business practice that when a job is completed that you in fact pay for it...it is also written into our terms and conditions....payment to be made in full on the day of install. Again we have recorded information where Odessa did in fact contact you informing you that the balance would be deducted.

Lawrence, we are always happy to take criticism, and we take feedback, both good and bad very seriously, but negative feedback needs to have some substance, and be factual. Claiming that we don't call, when we can show records that we do, is frustrating. Calling sales people that are doing their job, pushy, is again a little frustrating. We are just trying to help and provide you service.

We are truely sorry that you found it necessary to take the time to provide somewhat inaccurate negative feedback, but we sincerely hope that your system goes on to perform and give you many many years of trouble free service. As a reputable company with over 10,000 installs and 10 years in business now, we will be around to honour any warranty issues if you ever need us.
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Excellent service with contact being kept throughout the whole process Show additional information
I chose United after looking around. The Salesman there followed up very quickly. Nevin gave me my quotes, date of installation, no bull crap up sell rubbish.
I knew what I wanted & how much I could spend. United followed through. The Director follows up personally as well as phone calls. WHAT COMPANY DOES THAT? Professional technicians install the tiles. I am very happy.
Looking forward to paying less in powerbills.
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You shall do your independent research re size of system, type and brands - comparing like for likes.
You should as well know where to best position panels and do not blindly rely on neither sales person nor installer... e.g. if you may be at home (using energy) more during noon or afternoon, a big difference where to best position more panels (facing North or West).

The installer - which ultimately makes THE difference as all brands and products are identical for all vendors at the end of the day, was the best. His name is Mark and I can only highly recommend him and his team. Clean job, all conduits (25mm) nicely layed and sealed, no damage to tiles/roof.

I chose a Schneider-Electric inverter vs other brands, as it offers a scalable solution with minimum regret costs to expand (battery storage) at a later stage/time. It also offers a very good monitoring system, which other brands usually do not offer. Check functionality than just blindly WiFi or Bluetooth capability, as there is a lot of junk. Don't go fo cheapest brands, unless you want to sell your property soon - there are as many bad reviews as good ones, but in doubt and if conservative rather up than downgrade.

Re company... Seamless progression of paperwork and certificates, the rest is with your own Electricty retailer.
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The only company prepared to send a representative to our home in Lara. Disgusting service from all others. Lara is located 13 klms from Geelong between Geelong and Melbourne with a huge potential for solar installation with many new estates coming on line. Some businesses deserve to fail. Show additional information
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