Urban Renewables

Urban Renewables Reviews

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4.8

Based on 174 ratings 1 Review removed

About

Urban Renewables is a specialist in the design and installation of Solar PV systems across Victoria. With a traditional base as an electrical company, Urban Renewables has been involved in the Solar PV industry since early 2010, focusing on providing an informative, reliable and clean service that you would be happy to refer to friends and family. Whether it's for your home or business, Urban Renewables is that smart choice for Solar installation and maintenance.

Reviewers report paying: $5,900 - $11,400 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Urban Renewables Reviews (174)

Show Most Recent reviews from All time

Average Scores

4.6/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 101
  • 4 star 72
  • 3 star 1
  • 2 star 0
  • 1 star 0

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An incentive was offered by Urban Renewables for this review. Learn more here.

Very professional company with a personalised service and competitive rates.

Sale and quoting was very transparent with various options offered after personal consultation. We opted for 8kw roof panels, a Fronius inverter and a Tesla 2 Powerwall. There was a waiting period over the summer break, but installations started on schedule.
The installers were super-professional and one felt to be in very good, capable and experienced hands. Didn't mind little chats and important clarifications by the by.
To my great surprise, the system kicked into life after 2 days of solid work in and above and under the house. (We did have a (much smaller) solar system before and already had a 2-way smart meter.) So far, we are very happy with what we got.
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Agree with high ranking

Everything went as expected, although there was no correspondence until the week of the installation. The ESV inspector said it was pleasing to see an installation done by a competent company that he never has issues with.
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Original Review on 23-02-2023:

Urban Renewables Solar Review 2023

We obtained two quotes through Solar Quotes, and a third via friend's referral. After bid conditioning, all three quotations were very close. I considered that Urban Renewables provided the best pre-purchase technical advice. Installers were very professional, tidy.

Still awaiting inspection and certification.
Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 3/5
Quality of System: 3/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Chris: "Are you happy with the performance of your system so far?"

Yes. There were some early minor issues with the Enphase App connectivity, but these were solved after discussing with the supplier.
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Quality installation with care and pride in work

Urban Renewables recently completed an Enphase microinverter and Hanwha Q-Cell install on my roof. Solid team, super nice, extremely considerate and neat, wiring and labelling standards on point, left the place just as neat as prior to the works starting. Handover process was great, well explained. This is what you want from an electrical contractor. Highly recommended.

Sales and quoting process was very easy, all done online and via email. Followed up with some phone calls. The team must have a decent pipeline of work as the works did take a few months to kick-off, but I don't consider that to be an issue.
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Fantastic professional installers

This is the third time I have use Urban Renewals for installation of a solar system (different properties). They are very professional and friendly. The whole process from quoting to installation to follow up care goes smoothly. I would not hesitate to use Urban Renewals again.
Panel rating: 5/5
Inverter rating: 5/5
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No worries

Urban Renewables were great to deal with, a prompt, professional team who knew their stuff. Didn’t expect to have the job complete in less than a month from first contact and very happy with the result. A quality install which I am sure will provide ample energy, worry free for a long time.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent Service

Urban renewables provided a comprehensive quote with a couple of options of solar cells. Any questions were answered promptly and showed great knowledge of the products and process. Installer Jol and his team were professional, courteous, knowledgeable and very helpful during the installation. I would highly recommend Urban Renewables
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Flexible, efficient and professional

The team from Urban Renewables were efficient and professional from the quote phase through to the after sales service. They guided me though the selection of equipment, installation and with setting up the software and user interface. They are also a Licenced Electrical Contractor which was the deciding factor for me. Happy to recommend these guys to all my friends.
Panel rating: 5/5
Inverter rating: 5/5
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Top quality installation

Two good quality bids were received. We selected Urban Renewables their proposal included a panel layout design and estimated power and cost savings data. They offered solar panels manufactured in Malaysia that were competitive with other panels in terms of price, and also guarantee period(20 years).

Three electricians did the installation, all were polite, arrived on time, completed the job in one day. The installation is very professional, all cabling is in conduit that is completely hidden inside walls. We’ve have a two story house and so running conduit from the roof of the second story through the wall cavities etc. was a fantastic effort, we were amazed that all conduit is hidden.

The guys cleaned up when they finished, and gave some training on how the system worked and assisted to link up the inverter to the app on my phone.

Highly recommend these guys.

Panel rating: 5/5
Inverter rating: 5/5
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Great service

Really supportive through the sales process. Happy to answer lots of questions and give objective points of view
Smooth installation process

Inverter rating: 5/5
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Very good Installer

Friendly and they knew their solar stuff (when comparing other providers) - installation looks good and they tidied up after themselves.
Sales/quotation process was quick & easy.
Installation: they were Polite, Tidy & Punctual
Everything was complete and connected in a timely manner
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Look No Further Than Urban Renewables

The beginning to end experience with Urban Renewables was fantastic. The sales team and initial site inspection was focused on designing the best system for my property. Jol treated the install as if it were his own home - no ugly conduit anywhere, instead everything is neat, tidy, a top quality job. Everyone involved was professional and reliable. The post-install walkthrough was quick, easy, and by the time Jol and his team left I felt confident in managing and getting the most out of my new solar system. The admin team helping set up feed-in with the grid etc was also on top of things and made everything a breeze. Tip top job overall, will definitely be recommending Urban Renewables to friends and family.
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5 stars all round

Urban Renewables were recommended by a friend and were fantastic to deal with. The quoting process was easy & quick and was great value for money. The installers arrived on time and despite having to deal with a very tricky two story install were very pleasant and quick. All rubbish was removed and place looked like they had never been here. The Enlighten app was installed on our phones and fully explained. Customer service was quick & efficient and we were connected to the grid within the week. If you are looking to have solar installed Urban Renewables are your people.
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Exceeded expectations

No high pressure selling or up selling. Honest and clear advice. Very smooth process and installed much quicker than predicted. Handled all of the required paperwork that a third party can do. Local installer using own staff.
Panel rating: 5/5
Inverter rating: 5/5
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Best solar service in Warrnambool

After many attempts & so called ‘solar experts’ advising on a system for us, we were recommended Urban Renewables Wbool.
Their professionalism through the entire process was head & shoulders above all others.

The install on our property was difficult - terracotta tiles & two story; everything amateur solar providers & in particular most, if not all other installers in Wbool are incapable of delivering, however not the case for Urban Renewables Wbool; they are so accommodating & professional, it is my pleaser to highly recommend them.

Panel rating: 5/5
Inverter rating: 5/5
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Excellent work, highlighted by the Inspector as well.

The sales/quoting process was very precise but flexible. The Installation and termination is tidy and the Customer Services (Ana) excellent and very helpful.
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Great service

Quote was competitive but we chose quality of panels over price.

Urban Renewables were great in their timing and follow up after installation.
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Original Review on 29-04-2021:

Great customer service and advice.

Adrian at Urban Renewables was very helpful and gave us choices to suit our needs and wants. Installation was quick and clean, with plenty of communication as to start time etc. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked John: "Are you happy with the performance of your system so far?"

Yes. Very happy after 9 months. Expecting to be in the black as far as my bills are concerned over a 12 month cycle. After sales sevice was great. Glad I chose a company with a local representative.
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Good installation. Very good customer service.

- The sales/quoting process was transparent and upfront. They offered several solutions to meet budget and needs.
- The installation was professional, safe and tidy.
- Customer service was good. I was unaware of all the certificates, checks and changing meters involved. They helped us work through this.
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Setting the Industry Standard

We wished to use LG panels and Urban Renewals are listed as a local installer. We had no prior dealings with Urban Renewals so took a punt that LG would not list them unless their service was of a suitable standard.

From the time of initial contact thru to installation, electrical inspection and finally supply of documentation to the energy retailer I have been impressed with this company. Everything was done on time, professionally and courteously. The installation crew we very polite, tidy and knew their stuff. The independent inspector came today and commented "these guys are the best". I don't know if they are the best but they are very good and would happily recommend them to others.
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Another 5 Star install from Adrian and Jol at Urban Renewables.

Once again top notch service from the team at Urban Renewables. This is the second system that they have installed for me. Working with Adrian and Jol to get the system designed and installed was easy. The install team including Jol were very accommodating and got everything done over 2 days ensuring that everything was 100% before they left.

Really clean install, the panels are all perfectly aligned, the conduit required was minimal, tidy and straight.

Independent safety inspector also reported that the install was exceptional and that there were zero items that needed to corrected before final sign off.

Overall, really happy and have recommended them to anyone who has asked about our install / system.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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We could not have asked for better!

After strong recommendations of Urban Renewables by dear friends, we started the process of adding solar panels and a battery to our property.
The whole process went smoothly, even during the latter part of COVID Lockdown 6. After some form filling and discussions on the phone with Sean, everything went smoothly. Everything was clearly explained in a most friendly manner. We just and to wait a while for easing of Lockdown restrictions.

The panels went up without a hitch. The cabling was installed simultaneously and it was all finished in one day.
The battery and controller were added on another day (when tradies were allowed internal access) and the whole system was ready for the inspector in a few hours.

The inspector came a few days later and he was very impressed by the work ... and so were we.

After the installation was completed, we had a couple of questions which were promptly answered - again in a most friendly and professional manner.

We can't recommend Urban Renewals highly enough!!

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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AAA+++

AAA+++
Nothing but great things to say about Urban Renewables, right through from my initial enquiry, to installation and post install check-in.
Every single person I spoke with and/or met, was courteous, professional, reliable and easy to deal with. They are truly a great team...
Thank you :)
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Great Service

Very quick to get back to me and and recommended only the best system, very happy with my dealings
Inverter rating: 5/5
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Great installer, fantastic quality, a real tradesman

Adrian contacted me for a quote and gave me the option to do it over the phone or in person (COVID).
The installation is extremely tidy, Adrian cleaned up after himself, and it is evident that he actually takes pride in the work that he does.
All I had to do was download my smart meter data so that Adrian could run the numbers and recommend a couple of systems based on our average usage and potential usage into the future.
Adrian kept me informed via email throughout the whole process, he was punctual in attending when he said he would, my install looks great and everything was left neat and tidy.
The customer service has been great, the grid connection was organised for me, all I have to do is arrange a suitable solar plan with my retailer.
I highly recommend this installer.
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First Class Installer and System

Recently, we had Adrian Cole from Urban Renewables install a 6.6kw rooftop LG solar panel system at our house in Warrnambool. When we received Adrian's contact details via Solar Quotes, we contacted him and within a couple of days he visited for a pre-quotation inspection and then quickly followed up with a comprehensive quotation with 4 options presented. Considering the challenges of navigating around Covid-19 restrictions, Adrian was able to install our chosen system promptly and efficiently. We appreciated the way in which he communicated the installation process to us and his accessibility and ability in answering our questions during the whole process was first class. Adrian's work, equipment and materials presented minimal disruption to our household. Adrian also handled the Solar Victoria solar rebate application and communication with our power company. We were very impressed with Adrian's professional yet personable manner and throughly recommend him and his company Urban Renewables to interested purchasers.
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Exceptional customer service and professional installation

Arranged for a quote of a 7.2kw system and the process of getting a quote to getting installed was simple and so professional. The quote was highly detailed with all the information i required to make an informative decision. Sean assisted me from the sales side and the guys that came out onsite to do the install, where prompt, courteous and did the job exceptionally well. The Enphase online monitoring software is brilliant and easy to use. Would highly recommend
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Professional and Efficient

From the initial quote and site visit through to final commissioning the team at Urban Renewables have been great. They are prompt and professional, provide great advice and their installation team are enthusiastic and efficient. I extremely happy with the system they supplied and installed and highly recommend the team at Urban Renewables.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Exceptional service

Fantastic service. Couldn't be happier with the installation and workmanship. This along with the exceptional service I received throughout the whole process, was seamless. Kept me updated and informed throughout the whole process. Many thanks Urban Renewables.
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This 3.75 star review was removed at the request of the reviewer

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Original Review on 24-11-2020:

Great communication and very helpful.

Explained each step & kept in contact for each step. On time. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Paul: "Are you happy with the performance of your system so far?"

The system has worked better than I thought 12 months down the track.
The key thing is to shop around for the power company with the best rate, our supplier were able to assist in this regard.
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Original Review on 15-10-2020:

Thank you Finn you did list this local business and he was very informative, neat and tidy and just an all round good bloke.

Everything was so good and we are very happy with the end result and using a local company. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Leanne: "Are you happy with the performance of your system so far?"

We wish we had done this a few years ago now as solar is so worth adding to your home.
We’ve paid one bill in 12 months which was $28.00.
We are more than pleased with our solar system and Adrian still follows up now 12 months down the track.
I have spread spread his name and the word Solar to all my friends and about 5 have followed through.
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Installation will happen after lockdown

Adrian turned up last Thursday when lockdown was announced, wasn't worth starting then.
Quote was quick and the system was explained fully to me
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Very happy customer

Urban renewables, arrived on time, polite, tidy, and knowledgeable, especially Jol who came out to do the initial assessment. Fitted the system in a day and addressed our concerns regarding visibility from the road. The Customer service team (Ana) were very helpful both in arranging the timing of installation and providing all the paper work for connection to the grid. Globird contacted us within 24 hours thanks to Ana's e-mail and we are now up and running getting credit from United within 10 days from installation. Production is matching the planned production for the time of year.

Thanks to Solar Quotes for the recommendation and to Urban Renewables for a quality installation.
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Excellent service all the way.

Installation was fantastic. Adrian is an excellent tradie and certainly knew his stuff. I was kept updated the whole time and you could see he took pride in his work. I cannot rate him highly enough. Thoroughly recommend his services. Thanks
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Excellent work!

* Decision about the configuration of the system, system size, quotes etc. was excellent. Sean was very helpful and quickly responded to numerous emails and requests I had for him.
* Installation was quick and clean.
* I'm not yet "connected" to my provider to get the FIT, but it's not the companies responsibility as well. They've sent my supplier all the required documents, explained the process and instructed me about what to do.

--- So how's the system?
* 4.4KW system.
* Price was 3K$ after installation + 1.85K$ government interest-free loan for 4 years. (So total ~5K$)
* Using the monitoring app, you can know "when" to run appliances, how much watt each one takes and try to build a
"schedule" that will maximise power savings.
* The Enphase system isn't cheap, but it's still worth it IMO. (I have multiple splits on my roof, shading and other issues). Additionally, consumption monitoring really makes you notice how much energy you use and try to reduce it.
* So far We've saved 4 trees (2 Weeks with the system). It's nice knowing you're helping a bit with the climate crisis.

Bottom line: very happy with Urban renewables and the overall process.
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Highly Recommended

Urban Renewables was excellent to deal with from quote to installation. The advice and design were based on need and not upselling. The installation crew was on time, courteous, tidy completing the job in a day. Communication from the office was responsive and helpful. Very happy with our new Solar system. Have recommended Urban Renewables to friends considering solar.
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Micro Inverter Solar System

Absolutely satisfied with the purchase of micro inverter solar system from Urban Renewables. Very professional installation by Greg and team who were very courteous. Adrian has been a pleasure to deal with throughout the process, both before and after the installation. Would definitely recommend to friends.
Panel rating: 5/5
Inverter rating: 5/5
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very happy with urban renewables

It all went well from initial contact to explanation of options to installation
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Excellent installer

Very easy to deal with. Lots of technical information and the installation was quick and very professional. An all Aussi crew ensures a high standard of workmanship. I could fully recommend them form a domestic install.
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Original Review on 05-06-2020:

Solar Install - Urban

Sales and quoting was prompt and process explained

Good installation, prompt attendance and good cleanup

Good explanation of process post install to grid connection.
Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 4/5

8 months later we asked Trev: "Are you happy with the performance of your system so far?"

Exceeded expectations. Can't believe how much we are saving each month.
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Quality installation

I’ve had a 14.4kw solar panel system using enphase micro inverters . This has been supplemented with the installation of 2x Tesla Powerwall batteries.
Adrian and his team did a neat and professional installation. The team were onsite and careful not to break any roof tiles and also did neat installation and cabling. The team were always courteous and prompt . Certification was quick and efficient.

Inverter rating: 5/5
Battery rating: 5/5
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Excellent customer service and support

Excellent customer service and follow up support for rebate application. Professional and efficient installation. Great explanation
of system and pros & cons of different options. Highly recommended.

Inverter rating: 5/5
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Original Review on 26-05-2020:

Very impressive

The installers arrived on time; were employed directly by the company; and everything was completed in 1 day.

After-sales service was excellent: the Electrical Inspector arrived well within the specified period and much to my surprise, even the electricity wholesaler completed their work within 48 hours, rather than a possible 30 days. While the system has only been in full operation for a week or so, everything to do with this job has been completed perfectly and I highly recommend Urban Renewables Pty. Ltd.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Jen: "Are you happy with the performance of your system so far?"

It hasn't quite performed to expectations but that's neither the system's fault, nor the installer's. I have too many trees! However, once autumn begins and the full 12 month-cycle is completed, I suspect I will invest in some additional panels.
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Original Review on 17-05-2020:

Fantastic installer and company.

Very very happy with the overall experience with Urban Renewables and Greg great company and great bloke. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked DARYL: "Are you happy with the performance of your system so far?"

Yes it has so far, I'm just waiting to see my next Electricity bill to see how it's gone over a fairly hot summer.
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Trustworthy local installer

Very happy with this solar company.
They gave us good information and advice about what system to have installed and answered all questions.
Excellent installation job. High quality products used. System up and running with excellent output. They helped us with all the admin to have it connected. There was torrential rain the day after install and no roof leaks!
Price was mid-range compared to several other quotes, we are always happy to pay a bit more for good service from local trades.

Panel rating: 5/5
Inverter rating: 5/5
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Great Local Company and Workmanship

The whole process has been a good experience for us even through the COVID lockdown. Adrian was easy to talk to and had a wealth of knowledge to impart which made our decision on the type of system for our circumstance, albeit a little more expensive, but in the end the right choice after he helped us with all the pros and cons and system comparisions. In fact the three companies I dealt with via the SolarQuotes website were all very helpful and not pushy at all. One other I conntacted before I discovered SolarQuotes was downright abusive when I told them I was using someone else.The whole team are helpful and took everything out of our hands as far as paperwork and getting connected to the grid. The workmanship is first rate and everything looks very neat as the inspector confirmed that he can never fault their work. We look forward to many years of being comfortable in the knowledge we are not pilaging and polluting the environment as we were.
Panel rating: 4/5
Inverter rating: 5/5
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Very Happy

Urban Renewables are experts and provide a high quality install. I am very happy with my solar. Adrian, Joel and Ana were all fantastic to deal with. I would highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent service

The Urban Renewables team were very helpful in discussing the right system and booking it in. They were not at all pushy with their marketing; a stark contrast to many other providers. The installation was done very punctually and they have done a very neat job. Throughout the whole process they have been very easy to contact and helpful with all queries. The service has been outstanding through the whole process (deciding on the right system, assisting with applying for the government rebates, booking, installation, setting up feed-in tariffs with the local distributer, checking in after installation). Highly recommended.
Panel rating: 5/5
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Fantastic Team, System, Installation, Price and Follow-up

Before the quote Adrian explained all the options and tradeoffs really clearly, and Joel came around for a site inspection and determined how many panels could be fitted.

The system we agreed upon maximised the available space on our roof (we managed 6.66kW of panels), used premium products (Fronius inverter, Longi panels, Radiant rails) and provided excellent guarantees (10 years workmanship, 5 years whole of system). The price was highly competitive.

The installation was trouble free, the team were tidy, punctual, polite, professional and friendly. They did an excellent job - our roof looks great! The inspector was very impressed with the installation.

The team also gave advice on organising the grid connection and choosing a better value electricity retailer.

Couldn't be happier with the performance of the system so far. September's electricity bill came to the princely sum of $16!

I also purchased the Fronius Smart Meter which I love, as I can track the power the panels are generating and switch on appliances accordingly. I can also check the electricity bill, and monitor our return on investment.

I would thoroughly recommend Urban Renewables.
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