Urban Renewables Reviews
4.8
Leave a review Based on 124 ratings Aus Ranking
- 5 star 62
- 4 star 61
- 3 star 1
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.52
- System Quality 4.75
- Customer Service 4.85
- Installation 4.92
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Urban Renewables is a specialist in the design and installation of Solar PV systems across Victoria. With a traditional base as an electrical company, Urban Renewables has been involved in the Solar PV industry since early 2010, focusing on providing an informative, reliable and clean service that you would be happy to refer to friends and family. Whether it's for your home or business, Urban Renewables is that smart choice for Solar installation and maintenance.
Urban Renewables Solar Reviews
Installation by Urban Renewables
Very impressed with the whole team:Adrain for quoting and advice
Joel for his advice, expertise and attention to detail
Ana for her efficiency and help with what was to be done.
A great team who were very customer focused and wanting a great outcome for me, the customer Show additional information
Solar Install - Urban
Sales and quoting was prompt and process explainedGood installation, prompt attendance and good cleanup
Good explanation of process post install to grid connection. Show additional information
Happy customer
I have been very happy with Urban Renewables. They were the only company to attend our house prior to quoting, and the plan / location of panels and choice of panels/system made more sense to us. They have backed this up with polite, efficient installation and very helpful after sales advice. I would have no hesitation in recommending them. Show additional informationVery impressive
The installers arrived on time; were employed directly by the company; and everything was completed in 1 day.After-sales service was excellent: the Electrical Inspector arrived well within the specified period and much to my surprise, even the electricity wholesaler completed their work within 48 hours, rather than a possible 30 days. While the system has only been in full operation for a week or so, everything to do with this job has been completed perfectly and I highly recommend Urban Renewables Pty. Ltd. Show additional information
Fantastic installer and company.
Very very happy with the overall experience with Urban Renewables and Greg great company and great bloke. Show additional informationLocal top of the tree quality
A simple quoting system so easy compared to the sales tactics of other installers. Adrian contacted me direct and ran through the details. They had one of the better quotes on good quality panels + inverter. 6.6KW panels into 5KW inverter due to roof aspects. Installers came when scheduled and were more than happy to discuss inverter location pros and cons. Installation was very clean and neat, cleared up everything afterwards. They had to spend a bit of extra time on fuse panel to make space for the Smart meter, so install took 1.5 days. Very friendly and I talked with them about the install. two different Inspectors came, the Government inspector said the install was very good.It has been working perfectly for the last 2 months now. Show additional information
Professional Operators
Urban Renewables were recommended through a friend.Extremely professional attitude and service, punctual, friendly, old fashioned deliver as promised no fuss.
Quoting was simple and fast. Installation was super smooth, tidy and efficient. Left everything as they found it, rubbish removed, no sign of them remaining other than a very neat PV system.
Customer service and assistance after installation fantastic, prompt and very helpful, inspections and connection process monitored by UR with instructions on steps right through the process.
Cannot speak highly enough about a great experience, thank you Adrian & team! Show additional information
Urban renewables were great at every step of the process.
Stayed in touch with me via email on design and Government Rebate process. Accurate quoting, turned up on time to install. Good after sales service with installing software to monitor. Very impressed. Show additional informationGreat Installation and Installer easy to deal with.
I dealt with one of the two owners during quoting and they (Adrian) were very helpful. I was provided with a choice of panel brand, Inverter brand and providd their pricing in a table format for easy comparison by me.Their team arrived on the day as arranged and installed the panels, cabling, Inverter and Fronius Meter ( the price below does include the $350 charged for the add-on Fronius Meter, that I requested ), completing and leaving the site clean and tidy at day's end.
The Inverter was installed in my garage (my choice) so I was pleased with that outcome as well.
Post-installation service was also great with Ana managing electrical inspection and submitting outcomes through the portal.
The Electrical Inspector passed their quality of work and signed off on 1st visit - quite pleasing.
It was easy decision for me to rate them five out of five.
Would not hesitate to recommend Urban Renewables (Seemless, worry-free and pride in their workmanship) Show additional information
Excellent service
Urban Renewables did our rooftop solar installation and meter upgrade in January. They were very responsive to all our queries during the quote process and did an excellent job on installation itself. They worked cleanly and efficiently and were pleasant to have on site. It seemed very good value for all the work they did. Their 'after-care' with getting the meter switched over etc has also been attentive. Show additional information
Very knowledgeable people, responsive.
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Superb Customer Service, Excellent workmanship, Very Professional
We are 100% happy with our installation after 5 months in operation. Adrian and his team provide a quality service at great prices. The whole transaction was seamless and they are always willing to help, even after the system installation. Show additional informationFantastic team!
Great team, it never felt like I was getting pushed into things or talked into getting something I don’t need. The communication and support especially around obtaining the Vic solar rebate was exceptional and very much appreciated. Great follow up. Show additional information
I had had 4 previous quotes on solar systems but none were competitive.
Urban Renewables made contact with me the day I requested information and within 2 hours I had received a call from Rory. He provided an accurate quote within 2 hours using Google Maps and Near Maps and I ended up being able to afford a larger and better system then I had thought based on previous quotes.
On the day of installation, they turned up as planned, the system was installed and was working that day. The rest of the paperwork has also been submitted for me too.
As a new user of solar, I know that I could call if I had any questions as their customer service continues after installation if needed. Show additional information
Urban Renewables made contact with me the day I requested information and within 2 hours I had received a call from Rory. He provided an accurate quote within 2 hours using Google Maps and Near Maps and I ended up being able to afford a larger and better system then I had thought based on previous quotes.
On the day of installation, they turned up as planned, the system was installed and was working that day. The rest of the paperwork has also been submitted for me too.
As a new user of solar, I know that I could call if I had any questions as their customer service continues after installation if needed. Show additional information
The company is based in Melbourne but the installer is local, very professional and very obliging!
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Great engagement
I'm very happy with our interactions with Urban Renewables and they were very accommodating to our needs and timeline. We were in the middle of a second storey extension and the panels were installed on the new flat roof. Urban Renewables turned up on schedule, worked well with the other trades and performed their work flawlessly.Adrian provided excellent customer services, answering all our questions and was prompt with responses, even following up on the weekend. Show additional information
Visited site good quality of work
Professional attended site no pressure quality products and the install was done professionally would recommend Urban renewalsNote have recommend solarquotes to work mates Show additional information
Excellent service
This company was a local company that worked so well with me from that first phone call to a follow up email a month after installation to check my meter had been changed over. Cannot recommend them more highly.If you what someone to actually come out and get on your roof for a quote and inspection these are your guys. Show additional information
Professional and efficient
Urban Renewables came out and quoted on a Saturday and advised us through the process to apply for the State rebate. Installation of 16 LG 350 Solar Panels with Enphase Micro Inverters (IQ7) on to our steel roof was all done in 1 day; the installers were friendly and efficient, cleaned up and completed all of their work that day. We are able to see what the panels are generating every day and so far it has been above expectations. We have 7 panels facing North and 9 facing West, the North facing start work at around 0700 and are most effective. Recommend Urban Renewables to people who want the job done properly. The quote was competitive with other installers' similar systems. Show additional informationHighly recommended
Extremely happy with the service we received from all staff members. They are not pushy like many other solar companies and give great advice Show additional informationGreat solar install from start to finish
Great company to deal with - Adrian was prompt with site visit and quote, willing to quote on various configurations based on quality, cost and performance of system.Time and date booked to suit, Joel and the team were on time - project completed as planned with little fuss and exactly what was quoted, 1st class install and attention to detail.
Tania from Customer Service followed up and arranged all post details to ensure electrical certificate completed and grid connection paper work in place -- made the whole process easy.
Would not hesitate to recommend Urban for all solar connections. Thanks Show additional information
Solar Panels Installation
Fantastic experience dealing with this company. There was no short cuts and no cheapies. Adrian took time to explain and detail our needs regarding system in into the future.Greg and guys completed installation in one day that being 26 panels and left place spotless after completion, they were polite and always happy to answer any questions. Tania was a bundle of help keeping me updated regarding inspections and required paper work. Always punctual regarding getting back to me and starting and completing works. I would not hesitate in recommending this company to my family and closet friends. Ray Mifsud. Show additional information
Great customer service
Adrian promptly came to visit the property once I made the request and quickly provide an informative quote at a competitive price for a great system. Adrian supported me through the state rebate online process and quickly organised installation once I was approved. Installation was completely within 2 weeks of approval and all went smoothly. I highly recommend Urban Renewables for solar installation. Show additional informationHighly recommended installer
The installer was excellent in communicating the products and installation process. Also assisted with the rebate and provided advice about retailers (feed-in tariffs etc). The installation was efficient, and staff were respectful. Overall very satisfied and have no hesitation in recommending their services. Show additional information
Installation was quick and efficient. They came early in the morning because the weather forecast didn't look great on the day and managed to finish the install in 6 hours. The job was done properly and was not rushed. Set up the inverter and went through the paperwork with me and explained the process after. Cleaned up well.
I only rated them with a 4/5 for customer service due to them being a small team and not being able to get back to me ASAP. This was especially crucial while trying to navigate the new VIC solar rebate system on the first day it was open. Besides that, Adrian and his team was professional and courteous at all times.
Will not hesitate to recommend. Show additional information
I only rated them with a 4/5 for customer service due to them being a small team and not being able to get back to me ASAP. This was especially crucial while trying to navigate the new VIC solar rebate system on the first day it was open. Besides that, Adrian and his team was professional and courteous at all times.
Will not hesitate to recommend. Show additional information
Very professional, everything was done on time as promised. Highly recommend
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Great service from Urban Renewables. No pushy sales, just honest advice and comparable pricing and recommendations as others. Chose them because they are local, but have been happy with the quality of advice, installation and support through the process.
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Professional in all ways
I used Solar Quotes to cull down to 3 suppliers and found Urban to fit my criteria: high feed back rating from others, good quality systems and advice and reasonable pricing. Trina and Enphase - 3 phase system. I wanted a reliable system and reliable team so knew I had to pay a bit more - which has definitely paid off. (The Vic Govt rebate is also very helpful - thanks you) Adrian did not hesitate to provide recent installations as referees and these people spoke at length of the excellent experience, as can I. Joel did a very professional installation - I went up on the roof and we finalised the layout there - on time and very neat circuit board set up - the Electrical Inspector says he sees that without exception from Adrian and Joel - another good point. The panels came on board and the enphase monitoring/App as been spot on - we thought we had an issue with one panel - I can see output from each panel, but a software upgrade sorted all that - as Adrian predicted. All the admin team are very professional and on the ball - they had all the paper work organised very quickly to get my rebate claim in. I can not speak too highly of them Thanks Urban Renewables team. Great job. Jim Show additional information
A great all round experience, excellent communications, great knowledge, speedy installation and follow up
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The installation is complete but there is still paperwork for the inspection, energy provider and Government rebate to be handled.
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Efficient Helpful Professional
After quite a lot of research I decided to use Urban Renewables and I was very pleased that I did. I had a 4kw system installed using micro inverters; I decided to use top quality panels and inverters as they have a much longer warranty and efficiency rating. Urban Renewables were quick to respond to any of my queries before, and after, I chose them to install the solar system. They were very helpful every step of the way, including choice of system, grid connection, energy retailer, paperwork and Victorian Government rebate. They did a fantastic job installing the panels and inverters and not only considered which system and size was most appropriate but also how it would look on my house. The work was started when the Company said they would , workers were on time, friendly and efficient. I have an app on my iPad - Enlighten - which tells me very simply how much energy I am using, exporting and importing.I could not be happier with Urban Renewables and highly recommend them, as the Company was recommended to me by others. Show additional information
Only one of 3 that actually came out to do a site visit and survey - also best price for the best equipment of all 3. And, good buch of guys, helpful and informative.
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A stress free service
I found Urban Renewables of Cheltenham a pleasure to deal with. Their service was second to none and a breath of fresh air in the building industry. Every aspect of my 3.050 kW solar installation went like clockwork. The electrician was on site when he said he would be. Furthermore, if there was a delay he would gave me a call. Anna dealt efficiently with my power supplier. She emailed to me all the necessary documents required to obtain my solar feed in tariff and the Victorian Government rebate.Don’t delay give them a call today, your wont regret it. Show additional information
Great company to deal with and very competitive pricing for premium products. Understood my needs, explained anything that I was not sure on and very prompt assistance throughout. They work with you and value you as a customer, which was very personalised. From assistance with paperwork, stepping you through what you need to do next, what will happen next and timelines (Ana was fantastic!). This is a large investment for anyone and it can be daunting to know you are doing the right thing, though through Solar Quotes and speaking with their team I was confident that I knew what I needed. The install happened quickly which was pleasing and was professional, site left clean and even a modification on the day to my original layout based on seeing the area they had to work with. The rebate process was a little convoluted through the government, though I couldn't have asked for any more support from Adrian specifically until the time of that coming through. High recommended for anybody considering solar, at least as one of your companies you source a quote from and wish them success for future business.
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Job well done
Greg was very professional punctual and polite we are very happy with the whole experience thank you all urban renewables Show additional informationCould not recommend enough
Very professional, responsive and smoothe service. Every person within this service is helpful and keen to help. Highly recommended. Show additional information
Adrianna’s his team installed my system at the end of October- I enjoyed significant savings since then. Install was fast and very professional- was up and running by mid afternoon. Adrian and his team helped sort everything from citipower and Solar Vic. Can’t recommend enough!!!
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The process used by Solar Quotes is really good. It got me started on the process. They provided me with 3 installers who all responded in a short time with quotes. The configuration of the system was a different solution by each of the installers. When the our requirements became clear ie needing to deal with shading issues, I continued discussions with two of the suppliers and sought a further quote from Urban Renewables who were rated highly on the Solar Quotes website. Quoted prices for our 5.4kW system using LG panels and Enphase inverters were similar across all of the quotes. The system has now been installed and is working well.
I highly recommend using Solar Quotes to assist you with getting quotes from reliable suppliers. They also were very quick in answering numerous queries that I had on the various options. Show additional information
I highly recommend using Solar Quotes to assist you with getting quotes from reliable suppliers. They also were very quick in answering numerous queries that I had on the various options. Show additional information
The whole experience was very professional, in particular:
* Adrian sold me the system and managed the installation - no "middle man" was a very good outcome.
* The installation was very tidy - all cables and boxes stowed correctly and in a non-disturbing way.
* The equipment was the latest on the market - the panels were still marked as "coming soon" on the LG website!
* Post-installation there was the obligatory electrical inspection and the inspector said it was a very professional install; inspection complete in minutes.
* Ana provided more support than I thought possible pre-installation for upfront paperwork,
* and post-installation excellent support for interaction with the electrical companies resulting in grid connection and credits in 4 days.
* All paperwork for rebate done and dusted.
I thoroughly recommend Urban Renewables. Show additional information
* Adrian sold me the system and managed the installation - no "middle man" was a very good outcome.
* The installation was very tidy - all cables and boxes stowed correctly and in a non-disturbing way.
* The equipment was the latest on the market - the panels were still marked as "coming soon" on the LG website!
* Post-installation there was the obligatory electrical inspection and the inspector said it was a very professional install; inspection complete in minutes.
* Ana provided more support than I thought possible pre-installation for upfront paperwork,
* and post-installation excellent support for interaction with the electrical companies resulting in grid connection and credits in 4 days.
* All paperwork for rebate done and dusted.
I thoroughly recommend Urban Renewables. Show additional information
Courteous and helpful at all times. Great customer service from field staff and office staff.
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The most professional people installing and in the office. Would recommend them to anyone
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Greg and his sidekick Jake were highly efficient and helpful with the installation. We were very pleased with the way they worked.
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Very professional from start to finish with competitive price. Rory was a straight talking guy, no pushy sales tactics. On the day of installation, Greg arrived on time and did a high-quality and efficient job. There is a small issue on the location of aerial during the installation, after elaborated the pros and cons, things are sorted out with happiness and satisfaction. Greg also answered a lot questions with great patience and gave a few good tips on manage electricity bill. Post install, The Electrical inspector commented that Urban is the best in Melbourne area. Last, great follow up with Power Company and paper work from Ana in assisting VIC solar rebate. Every step is smooth, professional and with care. System (Fronius Inverter and Trina Panel) has been doing fantastic so far and looking forward to check my first bill.
I am highly recommend Urban Renewable, it has been a pleasant journey from quotation, installation and rebate application. First class with professional, clean, quick and best quality. Great company with great people Greg, Rory and Ana working for Adrian, the great leader. Show additional information
I am highly recommend Urban Renewable, it has been a pleasant journey from quotation, installation and rebate application. First class with professional, clean, quick and best quality. Great company with great people Greg, Rory and Ana working for Adrian, the great leader. Show additional information
Supply and installation was very quick and efficient. Greg lives locally so even though the company is out of town the service is local.
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Super helpful with paperwork and admin.
Installed in a day and overcame any difficulty easily.
Friendly staff. Show additional information
Installed in a day and overcame any difficulty easily.
Friendly staff. Show additional information
Very professional from start to finish. Rory was a straight talking guy, no pushy sales tactics. I I wanted the inverter in a specific place, it wasn't an easy place to install and the installer didn't come out to check prior to installation, only had photos but we talked through it on the phone and they were able to make it work on the day.
Adrian called to book the installation date a few weeks before. On the day of installation, they arrived on time, complete in under 1 day. All but 1 of the tiles sit properly back in place, when I phoned them about it, they fixed it within 2 days. 2 tiles with corners cracked, couldn't be sure if it was there before they started but easily fixed with some silicone. They cleaned up the mess before leaving. They took care of all the paperwork to the power companies. After 1 week, whole system is working great.
Only down side is these guys were busy and took a while to provide a quote, but they're worth the wait. Show additional information
Adrian called to book the installation date a few weeks before. On the day of installation, they arrived on time, complete in under 1 day. All but 1 of the tiles sit properly back in place, when I phoned them about it, they fixed it within 2 days. 2 tiles with corners cracked, couldn't be sure if it was there before they started but easily fixed with some silicone. They cleaned up the mess before leaving. They took care of all the paperwork to the power companies. After 1 week, whole system is working great.
Only down side is these guys were busy and took a while to provide a quote, but they're worth the wait. Show additional information