Urban Renewables Reviews
4.8
Leave a review Based on 138 ratings Aus Ranking
- 5 star 73
- 4 star 64
- 3 star 1
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.55
- System Quality 4.78
- Customer Service 4.86
- Installation 4.92
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Urban Renewables is a specialist in the design and installation of Solar PV systems across Victoria. With a traditional base as an electrical company, Urban Renewables has been involved in the Solar PV industry since early 2010, focusing on providing an informative, reliable and clean service that you would be happy to refer to friends and family. Whether it's for your home or business, Urban Renewables is that smart choice for Solar installation and maintenance.
Urban Renewables Solar Reviews
Excellent installer
Very easy to deal with. Lots of technical information and the installation was quick and very professional. An all Aussi crew ensures a high standard of workmanship. I could fully recommend them form a domestic install. Show additional informationSolar Install - Urban
Sales and quoting was prompt and process explainedGood installation, prompt attendance and good cleanup
Good explanation of process post install to grid connection. Show additional information
Quality installation
I’ve had a 14.4kw solar panel system using enphase micro inverters . This has been supplemented with the installation of 2x Tesla Powerwall batteries.Adrian and his team did a neat and professional installation. The team were onsite and careful not to break any roof tiles and also did neat installation and cabling. The team were always courteous and prompt . Certification was quick and efficient. Show additional information
Excellent customer service and support
Excellent customer service and follow up support for rebate application. Professional and efficient installation. Great explanationof system and pros & cons of different options. Highly recommended. Show additional information
Very impressive
The installers arrived on time; were employed directly by the company; and everything was completed in 1 day.After-sales service was excellent: the Electrical Inspector arrived well within the specified period and much to my surprise, even the electricity wholesaler completed their work within 48 hours, rather than a possible 30 days. While the system has only been in full operation for a week or so, everything to do with this job has been completed perfectly and I highly recommend Urban Renewables Pty. Ltd. Show additional information
Fantastic installer and company.
Very very happy with the overall experience with Urban Renewables and Greg great company and great bloke. Show additional informationTrustworthy local installer
Very happy with this solar company.They gave us good information and advice about what system to have installed and answered all questions.
Excellent installation job. High quality products used. System up and running with excellent output. They helped us with all the admin to have it connected. There was torrential rain the day after install and no roof leaks!
Price was mid-range compared to several other quotes, we are always happy to pay a bit more for good service from local trades. Show additional information
Great Local Company and Workmanship
The whole process has been a good experience for us even through the COVID lockdown. Adrian was easy to talk to and had a wealth of knowledge to impart which made our decision on the type of system for our circumstance, albeit a little more expensive, but in the end the right choice after he helped us with all the pros and cons and system comparisions. In fact the three companies I dealt with via the SolarQuotes website were all very helpful and not pushy at all. One other I conntacted before I discovered SolarQuotes was downright abusive when I told them I was using someone else.The whole team are helpful and took everything out of our hands as far as paperwork and getting connected to the grid. The workmanship is first rate and everything looks very neat as the inspector confirmed that he can never fault their work. We look forward to many years of being comfortable in the knowledge we are not pilaging and polluting the environment as we were. Show additional informationVery Happy
Urban Renewables are experts and provide a high quality install. I am very happy with my solar. Adrian, Joel and Ana were all fantastic to deal with. I would highly recommend. Show additional informationExcellent service
The Urban Renewables team were very helpful in discussing the right system and booking it in. They were not at all pushy with their marketing; a stark contrast to many other providers. The installation was done very punctually and they have done a very neat job. Throughout the whole process they have been very easy to contact and helpful with all queries. The service has been outstanding through the whole process (deciding on the right system, assisting with applying for the government rebates, booking, installation, setting up feed-in tariffs with the local distributer, checking in after installation). Highly recommended. Show additional informationGreat communication and very helpful.
Explained each step & kept in contact for each step. On time. Show additional informationThank you Finn you did list this local business and he was very informative, neat and tidy and just an all round good bloke.
Everything was so good and we are very happy with the end result and using a local company. Show additional informationFantastic Team, System, Installation, Price and Follow-up
Before the quote Adrian explained all the options and tradeoffs really clearly, and Joel came around for a site inspection and determined how many panels could be fitted.The system we agreed upon maximised the available space on our roof (we managed 6.66kW of panels), used premium products (Fronius inverter, Longi panels, Radiant rails) and provided excellent guarantees (10 years workmanship, 5 years whole of system). The price was highly competitive.
The installation was trouble free, the team were tidy, punctual, polite, professional and friendly. They did an excellent job - our roof looks great! The inspector was very impressed with the installation.
The team also gave advice on organising the grid connection and choosing a better value electricity retailer.
Couldn't be happier with the performance of the system so far. September's electricity bill came to the princely sum of $16!
I also purchased the Fronius Smart Meter which I love, as I can track the power the panels are generating and switch on appliances accordingly. I can also check the electricity bill, and monitor our return on investment.
I would thoroughly recommend Urban Renewables. Show additional information
Great solar service by Urban Renewables.
Competitive and easy to understand quote with inverter/panels size options. Installation was prompt and professional. I'm very happy with the overall process. Show additional informationHave had on for about a month now, great experience from start to finish.
from first contact to installation, Adrian was very good in explaining the system options and then putting it on the roof himself. quick installation, ood to know our solar is now humming along! Show additional informationExcellent service and highly recommend
Installation was great. They were on time, efficient and left the place spotless.Adrian in the office was extremely helpful and assisted with all paperwork which made the process a lot easier.
Would highly recommend. Show additional information
Very good and helpful installer
Adrian helped me sort through issues with Powercor and cut absolutely no corners with a well-thought-out and clean install. Show additional informationInstallation by Urban Renewables
Very impressed with the whole team:Adrain for quoting and advice
Joel for his advice, expertise and attention to detail
Ana for her efficiency and help with what was to be done.
A great team who were very customer focused and wanting a great outcome for me, the customer Show additional information
Happy customer
I have been very happy with Urban Renewables. They were the only company to attend our house prior to quoting, and the plan / location of panels and choice of panels/system made more sense to us. They have backed this up with polite, efficient installation and very helpful after sales advice. I would have no hesitation in recommending them. Show additional informationLocal top of the tree quality
A simple quoting system so easy compared to the sales tactics of other installers. Adrian contacted me direct and ran through the details. They had one of the better quotes on good quality panels + inverter. 6.6KW panels into 5KW inverter due to roof aspects. Installers came when scheduled and were more than happy to discuss inverter location pros and cons. Installation was very clean and neat, cleared up everything afterwards. They had to spend a bit of extra time on fuse panel to make space for the Smart meter, so install took 1.5 days. Very friendly and I talked with them about the install. two different Inspectors came, the Government inspector said the install was very good.It has been working perfectly for the last 2 months now. Show additional information
Professional Operators
Urban Renewables were recommended through a friend.Extremely professional attitude and service, punctual, friendly, old fashioned deliver as promised no fuss.
Quoting was simple and fast. Installation was super smooth, tidy and efficient. Left everything as they found it, rubbish removed, no sign of them remaining other than a very neat PV system.
Customer service and assistance after installation fantastic, prompt and very helpful, inspections and connection process monitored by UR with instructions on steps right through the process.
Cannot speak highly enough about a great experience, thank you Adrian & team! Show additional information
Urban renewables were great at every step of the process.
Stayed in touch with me via email on design and Government Rebate process. Accurate quoting, turned up on time to install. Good after sales service with installing software to monitor. Very impressed. Show additional informationGreat Installation and Installer easy to deal with.
I dealt with one of the two owners during quoting and they (Adrian) were very helpful. I was provided with a choice of panel brand, Inverter brand and providd their pricing in a table format for easy comparison by me.Their team arrived on the day as arranged and installed the panels, cabling, Inverter and Fronius Meter ( the price below does include the $350 charged for the add-on Fronius Meter, that I requested ), completing and leaving the site clean and tidy at day's end.
The Inverter was installed in my garage (my choice) so I was pleased with that outcome as well.
Post-installation service was also great with Ana managing electrical inspection and submitting outcomes through the portal.
The Electrical Inspector passed their quality of work and signed off on 1st visit - quite pleasing.
It was easy decision for me to rate them five out of five.
Would not hesitate to recommend Urban Renewables (Seemless, worry-free and pride in their workmanship) Show additional information
Excellent service
Urban Renewables did our rooftop solar installation and meter upgrade in January. They were very responsive to all our queries during the quote process and did an excellent job on installation itself. They worked cleanly and efficiently and were pleasant to have on site. It seemed very good value for all the work they did. Their 'after-care' with getting the meter switched over etc has also been attentive. Show additional information
Very knowledgeable people, responsive.
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Superb Customer Service, Excellent workmanship, Very Professional
We are 100% happy with our installation after 5 months in operation. Adrian and his team provide a quality service at great prices. The whole transaction was seamless and they are always willing to help, even after the system installation. Show additional informationFantastic team!
Great team, it never felt like I was getting pushed into things or talked into getting something I don’t need. The communication and support especially around obtaining the Vic solar rebate was exceptional and very much appreciated. Great follow up. Show additional information
I had had 4 previous quotes on solar systems but none were competitive.
Urban Renewables made contact with me the day I requested information and within 2 hours I had received a call from Rory. He provided an accurate quote within 2 hours using Google Maps and Near Maps and I ended up being able to afford a larger and better system then I had thought based on previous quotes.
On the day of installation, they turned up as planned, the system was installed and was working that day. The rest of the paperwork has also been submitted for me too.
As a new user of solar, I know that I could call if I had any questions as their customer service continues after installation if needed. Show additional information
Urban Renewables made contact with me the day I requested information and within 2 hours I had received a call from Rory. He provided an accurate quote within 2 hours using Google Maps and Near Maps and I ended up being able to afford a larger and better system then I had thought based on previous quotes.
On the day of installation, they turned up as planned, the system was installed and was working that day. The rest of the paperwork has also been submitted for me too.
As a new user of solar, I know that I could call if I had any questions as their customer service continues after installation if needed. Show additional information
The company is based in Melbourne but the installer is local, very professional and very obliging!
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Great engagement
I'm very happy with our interactions with Urban Renewables and they were very accommodating to our needs and timeline. We were in the middle of a second storey extension and the panels were installed on the new flat roof. Urban Renewables turned up on schedule, worked well with the other trades and performed their work flawlessly.Adrian provided excellent customer services, answering all our questions and was prompt with responses, even following up on the weekend. Show additional information
Visited site good quality of work
Professional attended site no pressure quality products and the install was done professionally would recommend Urban renewalsNote have recommend solarquotes to work mates Show additional information
Excellent service
This company was a local company that worked so well with me from that first phone call to a follow up email a month after installation to check my meter had been changed over. Cannot recommend them more highly.If you what someone to actually come out and get on your roof for a quote and inspection these are your guys. Show additional information
Professional and efficient
Urban Renewables came out and quoted on a Saturday and advised us through the process to apply for the State rebate. Installation of 16 LG 350 Solar Panels with Enphase Micro Inverters (IQ7) on to our steel roof was all done in 1 day; the installers were friendly and efficient, cleaned up and completed all of their work that day. We are able to see what the panels are generating every day and so far it has been above expectations. We have 7 panels facing North and 9 facing West, the North facing start work at around 0700 and are most effective. Recommend Urban Renewables to people who want the job done properly. The quote was competitive with other installers' similar systems. Show additional informationHighly recommended
Extremely happy with the service we received from all staff members. They are not pushy like many other solar companies and give great advice Show additional informationGreat solar install from start to finish
Great company to deal with - Adrian was prompt with site visit and quote, willing to quote on various configurations based on quality, cost and performance of system.Time and date booked to suit, Joel and the team were on time - project completed as planned with little fuss and exactly what was quoted, 1st class install and attention to detail.
Tania from Customer Service followed up and arranged all post details to ensure electrical certificate completed and grid connection paper work in place -- made the whole process easy.
Would not hesitate to recommend Urban for all solar connections. Thanks Show additional information
Solar Panels Installation
Fantastic experience dealing with this company. There was no short cuts and no cheapies. Adrian took time to explain and detail our needs regarding system in into the future.Greg and guys completed installation in one day that being 26 panels and left place spotless after completion, they were polite and always happy to answer any questions. Tania was a bundle of help keeping me updated regarding inspections and required paper work. Always punctual regarding getting back to me and starting and completing works. I would not hesitate in recommending this company to my family and closet friends. Ray Mifsud. Show additional information
Great customer service
Adrian promptly came to visit the property once I made the request and quickly provide an informative quote at a competitive price for a great system. Adrian supported me through the state rebate online process and quickly organised installation once I was approved. Installation was completely within 2 weeks of approval and all went smoothly. I highly recommend Urban Renewables for solar installation. Show additional informationHighly recommended installer
The installer was excellent in communicating the products and installation process. Also assisted with the rebate and provided advice about retailers (feed-in tariffs etc). The installation was efficient, and staff were respectful. Overall very satisfied and have no hesitation in recommending their services. Show additional information
Installation was quick and efficient. They came early in the morning because the weather forecast didn't look great on the day and managed to finish the install in 6 hours. The job was done properly and was not rushed. Set up the inverter and went through the paperwork with me and explained the process after. Cleaned up well.
I only rated them with a 4/5 for customer service due to them being a small team and not being able to get back to me ASAP. This was especially crucial while trying to navigate the new VIC solar rebate system on the first day it was open. Besides that, Adrian and his team was professional and courteous at all times.
Will not hesitate to recommend. Show additional information
I only rated them with a 4/5 for customer service due to them being a small team and not being able to get back to me ASAP. This was especially crucial while trying to navigate the new VIC solar rebate system on the first day it was open. Besides that, Adrian and his team was professional and courteous at all times.
Will not hesitate to recommend. Show additional information
Very professional, everything was done on time as promised. Highly recommend
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Great service from Urban Renewables. No pushy sales, just honest advice and comparable pricing and recommendations as others. Chose them because they are local, but have been happy with the quality of advice, installation and support through the process.
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Professional in all ways
I used Solar Quotes to cull down to 3 suppliers and found Urban to fit my criteria: high feed back rating from others, good quality systems and advice and reasonable pricing. Trina and Enphase - 3 phase system. I wanted a reliable system and reliable team so knew I had to pay a bit more - which has definitely paid off. (The Vic Govt rebate is also very helpful - thanks you) Adrian did not hesitate to provide recent installations as referees and these people spoke at length of the excellent experience, as can I. Joel did a very professional installation - I went up on the roof and we finalised the layout there - on time and very neat circuit board set up - the Electrical Inspector says he sees that without exception from Adrian and Joel - another good point. The panels came on board and the enphase monitoring/App as been spot on - we thought we had an issue with one panel - I can see output from each panel, but a software upgrade sorted all that - as Adrian predicted. All the admin team are very professional and on the ball - they had all the paper work organised very quickly to get my rebate claim in. I can not speak too highly of them Thanks Urban Renewables team. Great job. Jim Show additional information
A great all round experience, excellent communications, great knowledge, speedy installation and follow up
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The installation is complete but there is still paperwork for the inspection, energy provider and Government rebate to be handled.
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Efficient Helpful Professional
After quite a lot of research I decided to use Urban Renewables and I was very pleased that I did. I had a 4kw system installed using micro inverters; I decided to use top quality panels and inverters as they have a much longer warranty and efficiency rating. Urban Renewables were quick to respond to any of my queries before, and after, I chose them to install the solar system. They were very helpful every step of the way, including choice of system, grid connection, energy retailer, paperwork and Victorian Government rebate. They did a fantastic job installing the panels and inverters and not only considered which system and size was most appropriate but also how it would look on my house. The work was started when the Company said they would , workers were on time, friendly and efficient. I have an app on my iPad - Enlighten - which tells me very simply how much energy I am using, exporting and importing.I could not be happier with Urban Renewables and highly recommend them, as the Company was recommended to me by others. Show additional information
Only one of 3 that actually came out to do a site visit and survey - also best price for the best equipment of all 3. And, good buch of guys, helpful and informative.
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A stress free service
I found Urban Renewables of Cheltenham a pleasure to deal with. Their service was second to none and a breath of fresh air in the building industry. Every aspect of my 3.050 kW solar installation went like clockwork. The electrician was on site when he said he would be. Furthermore, if there was a delay he would gave me a call. Anna dealt efficiently with my power supplier. She emailed to me all the necessary documents required to obtain my solar feed in tariff and the Victorian Government rebate.Don’t delay give them a call today, your wont regret it. Show additional information