Urban Renewables Reviews
About
Urban Renewables is a specialist in the design and installation of Solar PV systems across Victoria. With a traditional base as an electrical company, Urban Renewables has been involved in the Solar PV industry since early 2010, focusing on providing an informative, reliable and clean service that you would be happy to refer to friends and family. Whether it's for your home or business, Urban Renewables is that smart choice for Solar installation and maintenance.
Reviewers report paying: $2,900 - $9,400 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter and battery brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
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Urban Renewables Reviews (145)
Show Most Recent reviews from All time
Average Scores
4.6/5
Value for money
4.8/5
Quality of System
4.9/5
Installation
4.9/5
Customer Service
- 5 star 79
- 4 star 65
- 3 star 1
- 2 star 0
- 1 star 0
View Timeline
03 May 2021
29 April 2021
Great customer service and advice.
Adrian at Urban Renewables was very helpful and gave us choices to suit our needs and wants. Installation was quick and clean, with plenty of communication as to start time etc.20 April 2021
Excellent service all the way.
Installation was fantastic. Adrian is an excellent tradie and certainly knew his stuff. I was kept updated the whole time and you could see he took pride in his work. I cannot rate him highly enough. Thoroughly recommend his services. Thanks12 April 2021
Excellent work!
* Decision about the configuration of the system, system size, quotes etc. was excellent. Sean was very helpful and quickly responded to numerous emails and requests I had for him.* Installation was quick and clean.
* I'm not yet "connected" to my provider to get the FIT, but it's not the companies responsibility as well. They've sent my supplier all the required documents, explained the process and instructed me about what to do.
--- So how's the system?
* 4.4KW system.
* Price was 3K$ after installation + 1.85K$ government interest-free loan for 4 years. (So total ~5K$)
* Using the monitoring app, you can know "when" to run appliances, how much watt each one takes and try to build a
"schedule" that will maximise power savings.
* The Enphase system isn't cheap, but it's still worth it IMO. (I have multiple splits on my roof, shading and other issues). Additionally, consumption monitoring really makes you notice how much energy you use and try to reduce it.
* So far We've saved 4 trees (2 Weeks with the system). It's nice knowing you're helping a bit with the climate crisis.
Bottom line: very happy with Urban renewables and the overall process.
05 April 2021
Highly Recommended
Urban Renewables was excellent to deal with from quote to installation. The advice and design were based on need and not upselling. The installation crew was on time, courteous, tidy completing the job in a day. Communication from the office was responsive and helpful. Very happy with our new Solar system. Have recommended Urban Renewables to friends considering solar.10 March 2021
Micro Inverter Solar System
Absolutely satisfied with the purchase of micro inverter solar system from Urban Renewables. Very professional installation by Greg and team who were very courteous. Adrian has been a pleasure to deal with throughout the process, both before and after the installation. Would definitely recommend to friends.Panel rating: 5/5
Inverter rating: 5/5
08 March 2021
very happy with urban renewables
It all went well from initial contact to explanation of options to installation17 February 2021
Excellent installer
Very easy to deal with. Lots of technical information and the installation was quick and very professional. An all Aussi crew ensures a high standard of workmanship. I could fully recommend them form a domestic install.04 February 2021
Original Review on 05-06-2020:
Solar Install - Urban
Sales and quoting was prompt and process explainedGood installation, prompt attendance and good cleanup
Good explanation of process post install to grid connection.
8 months later we asked Trev: "Are you happy with the performance of your system so far?"
Exceeded expectations. Can't believe how much we are saving each month.
02 February 2021
Quality installation
I’ve had a 14.4kw solar panel system using enphase micro inverters . This has been supplemented with the installation of 2x Tesla Powerwall batteries.Adrian and his team did a neat and professional installation. The team were onsite and careful not to break any roof tiles and also did neat installation and cabling. The team were always courteous and prompt . Certification was quick and efficient.
Inverter rating: 5/5
Battery rating: 5/5
25 January 2021
Excellent customer service and support
Excellent customer service and follow up support for rebate application. Professional and efficient installation. Great explanationof system and pros & cons of different options. Highly recommended.
Inverter rating: 5/5
25 January 2021
Original Review on 26-05-2020:
Very impressive
The installers arrived on time; were employed directly by the company; and everything was completed in 1 day.After-sales service was excellent: the Electrical Inspector arrived well within the specified period and much to my surprise, even the electricity wholesaler completed their work within 48 hours, rather than a possible 30 days. While the system has only been in full operation for a week or so, everything to do with this job has been completed perfectly and I highly recommend Urban Renewables Pty. Ltd.
8 months later we asked Jen: "Are you happy with the performance of your system so far?"
It hasn't quite performed to expectations but that's neither the system's fault, nor the installer's. I have too many trees! However, once autumn begins and the full 12 month-cycle is completed, I suspect I will invest in some additional panels.16 January 2021
Original Review on 17-05-2020:
Fantastic installer and company.
Very very happy with the overall experience with Urban Renewables and Greg great company and great bloke.8 months later we asked DARYL: "Are you happy with the performance of your system so far?"
Yes it has so far, I'm just waiting to see my next Electricity bill to see how it's gone over a fairly hot summer.
15 January 2021
Trustworthy local installer
Very happy with this solar company.They gave us good information and advice about what system to have installed and answered all questions.
Excellent installation job. High quality products used. System up and running with excellent output. They helped us with all the admin to have it connected. There was torrential rain the day after install and no roof leaks!
Price was mid-range compared to several other quotes, we are always happy to pay a bit more for good service from local trades.
Panel rating: 5/5
Inverter rating: 5/5
14 December 2020
Great Local Company and Workmanship
The whole process has been a good experience for us even through the COVID lockdown. Adrian was easy to talk to and had a wealth of knowledge to impart which made our decision on the type of system for our circumstance, albeit a little more expensive, but in the end the right choice after he helped us with all the pros and cons and system comparisions. In fact the three companies I dealt with via the SolarQuotes website were all very helpful and not pushy at all. One other I conntacted before I discovered SolarQuotes was downright abusive when I told them I was using someone else.The whole team are helpful and took everything out of our hands as far as paperwork and getting connected to the grid. The workmanship is first rate and everything looks very neat as the inspector confirmed that he can never fault their work. We look forward to many years of being comfortable in the knowledge we are not pilaging and polluting the environment as we were.Panel rating: 4/5
Inverter rating: 5/5
14 December 2020
Very Happy
Urban Renewables are experts and provide a high quality install. I am very happy with my solar. Adrian, Joel and Ana were all fantastic to deal with. I would highly recommend.Panel rating: 5/5
Inverter rating: 5/5
25 November 2020
Excellent service
The Urban Renewables team were very helpful in discussing the right system and booking it in. They were not at all pushy with their marketing; a stark contrast to many other providers. The installation was done very punctually and they have done a very neat job. Throughout the whole process they have been very easy to contact and helpful with all queries. The service has been outstanding through the whole process (deciding on the right system, assisting with applying for the government rebates, booking, installation, setting up feed-in tariffs with the local distributer, checking in after installation). Highly recommended.Panel rating: 5/5
24 November 2020
Great communication and very helpful.
Explained each step & kept in contact for each step. On time.Panel rating: 5/5
Inverter rating: 5/5
15 October 2020
Thank you Finn you did list this local business and he was very informative, neat and tidy and just an all round good bloke.
Everything was so good and we are very happy with the end result and using a local company.Inverter rating: 5/5
10 October 2020
Fantastic Team, System, Installation, Price and Follow-up
Before the quote Adrian explained all the options and tradeoffs really clearly, and Joel came around for a site inspection and determined how many panels could be fitted.The system we agreed upon maximised the available space on our roof (we managed 6.66kW of panels), used premium products (Fronius inverter, Longi panels, Radiant rails) and provided excellent guarantees (10 years workmanship, 5 years whole of system). The price was highly competitive.
The installation was trouble free, the team were tidy, punctual, polite, professional and friendly. They did an excellent job - our roof looks great! The inspector was very impressed with the installation.
The team also gave advice on organising the grid connection and choosing a better value electricity retailer.
Couldn't be happier with the performance of the system so far. September's electricity bill came to the princely sum of $16!
I also purchased the Fronius Smart Meter which I love, as I can track the power the panels are generating and switch on appliances accordingly. I can also check the electricity bill, and monitor our return on investment.
I would thoroughly recommend Urban Renewables.
05 October 2020
Great solar service by Urban Renewables.
Competitive and easy to understand quote with inverter/panels size options. Installation was prompt and professional. I'm very happy with the overall process.30 September 2020
Have had on for about a month now, great experience from start to finish.
from first contact to installation, Adrian was very good in explaining the system options and then putting it on the roof himself. quick installation, ood to know our solar is now humming along!11 August 2020
Excellent service and highly recommend
Installation was great. They were on time, efficient and left the place spotless.Adrian in the office was extremely helpful and assisted with all paperwork which made the process a lot easier.
Would highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
30 July 2020
Very good and helpful installer
Adrian helped me sort through issues with Powercor and cut absolutely no corners with a well-thought-out and clean install.28 June 2020
Installation by Urban Renewables
Very impressed with the whole team:Adrain for quoting and advice
Joel for his advice, expertise and attention to detail
Ana for her efficiency and help with what was to be done.
A great team who were very customer focused and wanting a great outcome for me, the customer
02 June 2020
Happy customer
I have been very happy with Urban Renewables. They were the only company to attend our house prior to quoting, and the plan / location of panels and choice of panels/system made more sense to us. They have backed this up with polite, efficient installation and very helpful after sales advice. I would have no hesitation in recommending them.16 April 2020
Local top of the tree quality
A simple quoting system so easy compared to the sales tactics of other installers. Adrian contacted me direct and ran through the details. They had one of the better quotes on good quality panels + inverter. 6.6KW panels into 5KW inverter due to roof aspects. Installers came when scheduled and were more than happy to discuss inverter location pros and cons. Installation was very clean and neat, cleared up everything afterwards. They had to spend a bit of extra time on fuse panel to make space for the Smart meter, so install took 1.5 days. Very friendly and I talked with them about the install. two different Inspectors came, the Government inspector said the install was very good.It has been working perfectly for the last 2 months now.
Panel rating: 5/5
Inverter rating: 5/5
06 April 2020
Professional Operators
Urban Renewables were recommended through a friend.Extremely professional attitude and service, punctual, friendly, old fashioned deliver as promised no fuss.
Quoting was simple and fast. Installation was super smooth, tidy and efficient. Left everything as they found it, rubbish removed, no sign of them remaining other than a very neat PV system.
Customer service and assistance after installation fantastic, prompt and very helpful, inspections and connection process monitored by UR with instructions on steps right through the process.
Cannot speak highly enough about a great experience, thank you Adrian & team!
Panel rating: 5/5
Inverter rating: 5/5
05 April 2020
Original Review on 05-08-2019:
8 months later we asked John: "Are you happy with the performance of your system so far?"
The system has been worth installing. Our bills are always in credit since having solar panels, we are waiting for the winter months to see what our bills are like, bearing in mind that the days are getting greyer23 March 2020
Urban renewables were great at every step of the process.
Stayed in touch with me via email on design and Government Rebate process. Accurate quoting, turned up on time to install. Good after sales service with installing software to monitor. Very impressed.10 March 2020
Great Installation and Installer easy to deal with.
I dealt with one of the two owners during quoting and they (Adrian) were very helpful. I was provided with a choice of panel brand, Inverter brand and providd their pricing in a table format for easy comparison by me.Their team arrived on the day as arranged and installed the panels, cabling, Inverter and Fronius Meter ( the price below does include the $350 charged for the add-on Fronius Meter, that I requested ), completing and leaving the site clean and tidy at day's end.
The Inverter was installed in my garage (my choice) so I was pleased with that outcome as well.
Post-installation service was also great with Ana managing electrical inspection and submitting outcomes through the portal.
The Electrical Inspector passed their quality of work and signed off on 1st visit - quite pleasing.
It was easy decision for me to rate them five out of five.
Would not hesitate to recommend Urban Renewables (Seemless, worry-free and pride in their workmanship)
Panel rating: 4/5
Inverter rating: 4/5
09 March 2020
Excellent service
Urban Renewables did our rooftop solar installation and meter upgrade in January. They were very responsive to all our queries during the quote process and did an excellent job on installation itself. They worked cleanly and efficiently and were pleasant to have on site. It seemed very good value for all the work they did. Their 'after-care' with getting the meter switched over etc has also been attentive.01 March 2020
Original Review on 02-07-2019:
Very knowledgeable people, responsive.8 months later we asked Ian: "Are you happy with the performance of your system so far?"
Yes, power bills have been reduced significantly - in fact have been in credit for each bill from October 2019 to February 2020. So they are performing really well.18 February 2020
Superb Customer Service, Excellent workmanship, Very Professional
We are 100% happy with our installation after 5 months in operation. Adrian and his team provide a quality service at great prices. The whole transaction was seamless and they are always willing to help, even after the system installation.Panel rating: 5/5
Inverter rating: 5/5
06 February 2020
Fantastic team!
Great team, it never felt like I was getting pushed into things or talked into getting something I don’t need. The communication and support especially around obtaining the Vic solar rebate was exceptional and very much appreciated. Great follow up.Inverter rating: 4/5
26 January 2020
Original Review on 27-05-2019:
I had had 4 previous quotes on solar systems but none were competitive.Urban Renewables made contact with me the day I requested information and within 2 hours I had received a call from Rory. He provided an accurate quote within 2 hours using Google Maps and Near Maps and I ended up being able to afford a larger and better system then I had thought based on previous quotes.
On the day of installation, they turned up as planned, the system was installed and was working that day. The rest of the paperwork has also been submitted for me too.
As a new user of solar, I know that I could call if I had any questions as their customer service continues after installation if needed.
8 months later we asked Sarah: "Are you happy with the performance of your system so far?"
Been a great 8 months learning about my top solar panels. A few problems with my local distributor initially due to high voltages in the incoming electricity but this was resolved quickly with the support of Urban Renewables and the Energy Ombudsman. I can now report my first minus $60 bill with a few small changes in the way I manage laundry, dishwasher and other household activites that consume power. Delighted!18 December 2019
Original Review on 18-04-2019:
The company is based in Melbourne but the installer is local, very professional and very obliging!8 months later we asked Ron: "Are you happy with the performance of your system so far?"
Yes17 December 2019
Great engagement
I'm very happy with our interactions with Urban Renewables and they were very accommodating to our needs and timeline. We were in the middle of a second storey extension and the panels were installed on the new flat roof. Urban Renewables turned up on schedule, worked well with the other trades and performed their work flawlessly.Adrian provided excellent customer services, answering all our questions and was prompt with responses, even following up on the weekend.
06 December 2019
Visited site good quality of work
Professional attended site no pressure quality products and the install was done professionally would recommend Urban renewalsNote have recommend solarquotes to work mates
05 December 2019
Excellent service
This company was a local company that worked so well with me from that first phone call to a follow up email a month after installation to check my meter had been changed over. Cannot recommend them more highly.If you what someone to actually come out and get on your roof for a quote and inspection these are your guys.
04 December 2019
Professional and efficient
Urban Renewables came out and quoted on a Saturday and advised us through the process to apply for the State rebate. Installation of 16 LG 350 Solar Panels with Enphase Micro Inverters (IQ7) on to our steel roof was all done in 1 day; the installers were friendly and efficient, cleaned up and completed all of their work that day. We are able to see what the panels are generating every day and so far it has been above expectations. We have 7 panels facing North and 9 facing West, the North facing start work at around 0700 and are most effective. Recommend Urban Renewables to people who want the job done properly. The quote was competitive with other installers' similar systems.Panel rating: 5/5
Inverter rating: 5/5
26 November 2019
Highly recommended
Extremely happy with the service we received from all staff members. They are not pushy like many other solar companies and give great advicePanel rating: 5/5
Inverter rating: 4/5
18 November 2019
Original Review on 18-03-2019:
8 months later we asked Dennis: "Are you happy with the performance of your system so far?"
yes22 October 2019
Great solar install from start to finish
Great company to deal with - Adrian was prompt with site visit and quote, willing to quote on various configurations based on quality, cost and performance of system.Time and date booked to suit, Joel and the team were on time - project completed as planned with little fuss and exactly what was quoted, 1st class install and attention to detail.
Tania from Customer Service followed up and arranged all post details to ensure electrical certificate completed and grid connection paper work in place -- made the whole process easy.
Would not hesitate to recommend Urban for all solar connections. Thanks
Panel rating: 5/5
Inverter rating: 5/5
19 August 2019
Solar Panels Installation
Fantastic experience dealing with this company. There was no short cuts and no cheapies. Adrian took time to explain and detail our needs regarding system in into the future.Greg and guys completed installation in one day that being 26 panels and left place spotless after completion, they were polite and always happy to answer any questions. Tania was a bundle of help keeping me updated regarding inspections and required paper work. Always punctual regarding getting back to me and starting and completing works. I would not hesitate in recommending this company to my family and closet friends. Ray Mifsud.
Panel rating: 5/5
Inverter rating: 5/5
05 August 2019
Great customer service
Adrian promptly came to visit the property once I made the request and quickly provide an informative quote at a competitive price for a great system. Adrian supported me through the state rebate online process and quickly organised installation once I was approved. Installation was completely within 2 weeks of approval and all went smoothly. I highly recommend Urban Renewables for solar installation.Panel rating: 5/5
Inverter rating: 5/5
05 August 2019
Highly recommended installer
The installer was excellent in communicating the products and installation process. Also assisted with the rebate and provided advice about retailers (feed-in tariffs etc). The installation was efficient, and staff were respectful. Overall very satisfied and have no hesitation in recommending their services.02 August 2019
Installation was quick and efficient. They came early in the morning because the weather forecast didn't look great on the day and managed to finish the install in 6 hours. The job was done properly and was not rushed. Set up the inverter and went through the paperwork with me and explained the process after. Cleaned up well.
I only rated them with a 4/5 for customer service due to them being a small team and not being able to get back to me ASAP. This was especially crucial while trying to navigate the new VIC solar rebate system on the first day it was open. Besides that, Adrian and his team was professional and courteous at all times.
Will not hesitate to recommend.
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I only rated them with a 4/5 for customer service due to them being a small team and not being able to get back to me ASAP. This was especially crucial while trying to navigate the new VIC solar rebate system on the first day it was open. Besides that, Adrian and his team was professional and courteous at all times.
Will not hesitate to recommend.
30 July 2019
Very professional, everything was done on time as promised. Highly recommend
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26 July 2019
Great service from Urban Renewables. No pushy sales, just honest advice and comparable pricing and recommendations as others. Chose them because they are local, but have been happy with the quality of advice, installation and support through the process.
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Very happy customer
Urban renewables, arrived on time, polite, tidy, and knowledgeable, especially Jol who came out to do the initial assessment. Fitted the system in a day and addressed our concerns regarding visibility from the road. The Customer service team (Ana) were very helpful both in arranging the timing of installation and providing all the paper work for connection to the grid. Globird contacted us within 24 hours thanks to Ana's e-mail and we are now up and running getting credit from United within 10 days from installation. Production is matching the planned production for the time of year.Thanks to Solar Quotes for the recommendation and to Urban Renewables for a quality installation.