3 Phase Solar Pty Ltd Reviews
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About
Employing a friendly and professional staff of 10, including subcontractors, we have over 200 installations under our belts in the last two years.
We pride ourselves on installing premium-end systems, specialising in Enphase, SolarEdge and Fronius inverters, as well as Sunpower and LG panels.
And - despite our name - we also install on single-phase homes :)
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
3 Phase Solar Pty Ltd Reviews (52)
Show Most Recent reviews from All time across Australia
Average Scores
4.7/5
Value for money
4.8/5
Quality of System
4.9/5
Installation
4.9/5
Customer Service
- 5 star 34
- 4 star 17
- 3 star 1
- 2 star 0
- 1 star 0
21 December 2024
28 May 2024
Very satisfied
Having the agent visit the house to talk through the needs, usage, long term strategies and size was most helpful. Dealing with the one guy who was very responsive to queries all the way through to inspection was ideal. The quality of the product and the friendly and very efficient installation team was great. Very tidy and thorough. I am happy to recommend Three Phase Solar.04 December 2023
Friendly reliable installer. Neat installation.
The quoting process was easy with no pressure.The installation was quick. The installer was friendly and helpful. The job is neat and tidy.
Customer service is excellent so far.
29 September 2023
Satisfied customer
A sign of a good business is how they react if any issues arise. We had an issue during installation, we advised Alan who immediately set a process in place to rectify the problem. We are more than happy with our installation. Thank you Alan25 September 2023
3 Phase Power
I narrowed it down to two local family run companies. 3 Phase just edged the other company out with price and what I considered to be better panels.They were prompt and willing to talk me through the technical details.
I found it useful that all the quotes used the same template.
Inverter rating: 4/5
19 May 2023
Solar Installers
Sales process was efficient with the company representative turning up on time for the inspection appointment and provision of a detailed quote.Installation was scheduled but delayed due to the influx of significant commercial work for the Company. The installation was immediately rescheduled to the next weekend and completed within the expected time frame.
Communication from the company could have been better in relation to some minor delays due to equipment damage.
Site clean up could have been better, some off cuts left lying around and meter box and gas meter left covered in brick dust from drilling activities.
Grid connection was arranged by the company but delayed due to waiting for delivery of the Certificate of Electrical Safety from the Inspector.
The installation process went smoothly. Overall rating for the company from me is 4.9 stars.
Inverter rating: 5/5
06 April 2023
Excellent service and clarity of product
Very quick quote, good explanation and superb customer service. Quick installation and constant check in re satisfaction. Will reccomend Alan to other customersInverter rating: 5/5
11 December 2022
Very satisfied customer
We were very satisfied with our solar installation experience with 3 Phase Solar. Alan was very patient with us and explained every aspect in great detail, and designed a system to meet both our current and future needs. Prompt and punctual service, and we now have a quality set-up that should stand the test of time. There were appreciably cheaper alternatives, but we were happy to pay more for a great system and Alan’s very professional service.13 October 2022
Great service and excellent workmanship.
The quotation process was timely and detailed. Installation was completed satisfactory.Panel rating: 5/5
Inverter rating: 5/5
17 May 2022
Very good product and service
We are satisfied with the service and installation provided. Quote was excellent and the whole process was incredibly easy. We were also connected to Solar Analytics by 3Phase Solar. This is a fabulous product which will help us get the best from our investment now and into the future.Panel rating: 5/5
Inverter rating: 5/5
16 February 2022
High quality and excellent customer service
Alan from 3 Phase Solar was great to work with, answering all my questions, providing a quality installation and making the process straight forward and easy for the customer.Supplier Reply:
Thanks Nathan. We appreciate you taking the time to leave a positive review. If you ever need support, we are here for you.07 January 2022
Excellent service
From beginning to end the service was excellent. The team dealt with my many queries patiently and answered clearly, giving me understandable info. After carefulconsideration I chose the best priced system rather than the best quantity one, as I use only a moderate to small amount of electricity. 3Phase made the whose process stress free, and I am vey pleased with my system. Installation team was punctual, tidy and pleasant.
23 November 2021
Clean energy
Good quality system , already in credit power bills, highly recommend this company prompt service from start to finish.21 August 2021
Excellent company to deal with
I recently had a Solaredge 6kW inverter and 16 panels installed by 3 Phase Solar. The system is fantastic. The process was made very smooth from the outset. Sales process was in-person and thorough. Alan provided excellent advice and guidance through the application process for government grants/loans. Constant communication was proactive and regular without being pushy.Come install day, three blokes turned up - utterly professional and flexible around requests. They identified (and replaced) any cracked roof tiles before we starting. 6 hours later, job done!
Inspector attended the following day to commission the system.
What a great company to use - very happy with my choice to go with 3 Phase Solar.
Panel rating: 5/5
Inverter rating: 5/5
16 August 2021
Original Review on 17-12-2020:
3 Phase Solar : Great Installer Very Professional.
3 Phase Solar had a great explanation of the system, Alan West gave me multiple quotes for various systems i was inquiring about. Gave me the best layout to maximize Solar Panel performance. Was quick to respond to my questions.His installation team worked great together and did a fantastic job. Very Punctual. Very happy with the way it came out. 3 Phase Solar are doing all the next steps to get me hooked up for grid connection. System is Fronius 8.2KW inverter, 32 x 325W Sunpower Panels. Solar Analytics Installed with Life time subscription.
8 months later we asked Mario: "Are you happy with the performance of your system so far?"
Yes performing very well , system produces great power. It performs better than some 13kw panel and 10kw invertor systems.
28 July 2021
Great work. Definitely recommend!
Very good experience with the 3 Phase Solar Team.Alan came out to our place and did a site survey and answered lots of my questions, then supplied various quote options. In the end we went with 24 x SunPower Maxeon 5, 400W Panels with Enphase Microinverters for a 9.6Kw system on a two story house running three phase power.
The installation went well - there were a couple of small hiccups which were not directly related to Alans team (i.e. the weather caused some delays, the safety scaffolding took a while, etc). These things were out of his control though and his team were excellent. Friendly, arrived on time, didn't leave any mess behind, etc.
A few follow up questions have been quickly answered by Alan, so after sales support is also great.
I definitely recommend the team at 3 Phase Solar!
Panel rating: 5/5
Inverter rating: 5/5
12 July 2021
Outstanding Service
3Phase Solar Team has been excellent since the beginning of the process. Alan provided us with 3 different quotes for the solar system to choose from. He always responded promptly and explained to us clearly about the system and answered our questions. The installation process was smooth and the team was punctual and did the work neatly. They also communicated with our electricity retailer to organise the grid connection. Highly recommend their service.Panel rating: 5/5
Inverter rating: 4/5
12 July 2021
Informative Installation
3Phase where very professional and informative in there quoting process.They took the time to actually visit the site and inspect all aspects of the solar quote/installation, so that there were no hidden surprises.
The installation itself was also done professionally. The Installers and the electrician where friendly, punctual knowledgeable and tidy .
My solar installation was not a straight forward one, therefore it was comforting to know that 3Phase was always able to assure and advise me every step of the way, which included their part in the organizing of the grid connection after installation. Highly Recommended.
Panel rating: 4/5
Inverter rating: 4/5
07 July 2021
Excellent service
3 Phase Solar provided excellent service in all areas. They were prompt, punctual and tidy and made sure that I was fully informed in what was happening at all stages. I have total confidence in the quality of their work and they kept me informed at all stages. They also organised the grid connection after the installation.Panel rating: 5/5
Inverter rating: 5/5
14 April 2021
Great products, service and installation
Great service from the start. Alan came to our house and spent the time to understand what we wanted / needed and design a suitable system, plus made the technical info easy enough to understand.Little design thinks like using black mounting hardware made such a difference!
In follow up emails he was quick to respond to emails and my system redesign requests, without pressuring us into buying (unlike other companies who's call centre staff would call or email every day or 2).
Alex and the installation team showed up on time, were clean, friendly and the quality of work is great.
04 March 2021
A worry-free and rewarding purchase experience
Right from my initial contact with Alan I knew I was dealing with a person well qualified in the solar industry and capable of answering all my queries relating to product, performance and pricing involved in the purchase of a solar energy system.Alan designed a system within our budget to suit our needs using top quality products. Anthony and his installers arrived on time, were courteous, easy to get along with and overall a happy and friendly bunch of guys. The site was left spotless and the install was of the highest quality. All paperwork was done by Alan and his team.
Overall, 3 Phase solar is a very professional company with high standards and product knowledge second to none.
I would have no hesitation in recommending Alan and his company to any potential purchaser looking for a solar energy system.
16 February 2021
Original Review on 17-06-2020:
3 Phase Solar
Initial call till signing off went very well with all questions answered at any time and was kept informed at all stages.8 months later we asked John: "Are you happy with the performance of your system so far?"
The 6.6 solar system that we had installed has been an excellent investment .08 February 2021
Top Class Installer
Alan and his team has provided a very pleasant Solar Installation experience. Alan gave a professional explanation of all the installation options at our disposal and a good explanation the available government rebates and how to apply.I was very impressed in the quality workmanship of Alan's installation team led by Alex. The installation was carried out with no fuss and quiet discussion within the group at all times.
Thank you 3 Phase Solar
03 February 2021
Excited to finally have solar panels
I have been wanting solar panels for a long time and I have finally done it. 3Phase Solar did this for me after providing a very competitive quote. Unfortunately, we broke one of Fin's rules and they didn't do a site visit. This caused some minor issues on installation and me some unnecessary stress (hence the 4 stars for customer service). In the end, we all made friends and the installation was completed professionally and in a timely manner by Alex and his team. System was inspected and turned on today and is madly generating power.03 December 2020
Good advice coupled with fantastic customer service
From the time I contacted him, Alan was very responsive to my queries and altered the system configuration multiple times to give me a quality system that met my budget. He provided good advice and was helpful with the whole application process.Anthony and his team who did the installation were great. Arrived on time, did a neat job, cleared up after themselves and even replaced a few broken tiles while they were on the roof.
15 November 2020
Very happy customer.
I received about 10 quotes from 6 different suppliers. 3 Phase Solar was the best in terms of value for money and quality of the products and warranty. They were not the cheapest but not the most expensive. Also a local family run business.I annoyed Alan a lot and he was very patient. He was the only one who did a site visit during quoting. And the quoting software he used was very impressive interms of details and
The install was seamless. Ontime and very courteous. I was very happy and when i say the guys rock up and set up fall protection, safety railing around the house being a one storey. Instantly i knew i had made the right decision as they cared about the safety of their employees/contractors
The follow up and the time to go through the operating instructions after the install was great. The electrical inspector that attended a few days later mentioned how this was the best installers and jobs that he goes to are you usually the best.
3 months on, the system is working perfectly and overperforming. The payback analysis and the payback period was not overestimated in the quote which a lot contractors tend to do. The comprehensive monitoring is actually something that is followed up on. 3 months later I received an email from Alan advising the solar analytics lost signal for a few hours on the day. We had it turned off while installing some fans around the house.
Highly recommended to consider.
Panel rating: 5/5
Inverter rating: 5/5
10 November 2020
Fantastic installation!
I could not recommend Alan and the team at 3 Phase Solar more highly. Right from the first quote Alan was incredibly professional and took the time to understand what I was looking for. He was able to provide multiple quotes and give me advice on the best system for my budget. The installation itself was very smooth and I am very happy with the final product and outcomePanel rating: 5/5
05 August 2020
Easy process
Although I believe it was a difficult job, being double story and needing lots of panels, the installer Alan West worked out how to achieve the best result.Everything worked very smoothly and the back-up information has been great.
10 July 2020
Fantastic experience, couldn't be happier
3 Phase Solar gave us a quality set of panels and inverter at a great price, with a hassle-free installation.Alan responded quickly to our requests and was very helpful during the quotation and system selection. He's an electrical engineer and is clearly personally passionate about solar systems so we got thoughtful and informed advice. He spent time asking us what our needs and priorities were for a system, and advised us on systems at various price levels with their pros and cons. He didn't try to sell us on anything but helped tailor a system appropriate for our needs, including some tricky tree shade issues on our roof (we ended up choosing a system with optimisers, we were mostly interested in system with maximal efficiency for environmental reasons). My parents coincidentally had chosen Alan to install their solar a few weeks previously (they found him through SolarQuotes) and they were more interested in balancing quality with price, so he recommended a different set of (cheaper) options to them (although all the systems he uses are good quality ones as per this site).
Alan communicated well with us throughout the planning, including some helpful reminders to get our documents together in time before the rebate changed. Everything was really easy, he just sends links to the correct online forms by email, it was all done in a few minutes.
During the installation Alan came over to check Andrew (the electrician) was going ok and that we were happy with everything. Andrew was punctual, communicated well and kept us well advised of all decisions and progress during the day. He was careful and tidy, and checked our roof before he started and even replaced several cracked tiles! After the installation he cleaned up thoroughly and explained how to manage the system, very informative and answered all our questions. So far we've had great follow-up and support for our system, which is working brilliantly.
I can't recommend 3 Phase Solar enough; honest, thorough and a great deal. Thanks Alan and Andrew!
06 July 2020
As good as you can expect
What can I say I give 3 Phase Solar a 95% You can not get better in the real world.24 June 2020
Excellent service and system
Service was great from start to finish. Alan went above and beyond in explaining everything and doing extra analysis for our unique situation.Panel rating: 5/5
Inverter rating: 5/5
19 June 2020
Very happy
Alan came out quickly to quote and was able to give us all the information we needed. He answered all our questions and was honest with his answers.He was knowledgeable and politely followed up with us after the quote.
The install was smooth, on time and the guys who carried it out were polite and efficient.
It's still early days, but so far we are happy
18 June 2020
Couldn't be happier, Fantastic job
From start to finish my solar install has been a breeze. Alan and his team went beyond what i was expecting in all aspects. All of my questions got answered in an honest and truthfully manner. Alan quoted all different options that suited my needs and budget options. I had the 9.9kw system installed with a Fronius inverter, Anthony and his crew did an outstanding job with the install, taking pride in their work and the way they finished off the little things was above what i had expected. They were polite and punctual, left the property clean and neat, no rubbish to be found.I wouldn't hesitate in recommending 3 Phase Solar to my family and friends, or anyone looking to get solar at home.
15 June 2020
Great!
We definitely recommended 3 Phase Solar! Alan and his team were great! His service was that good that we signed up on the dot! Today 15/06, the panels were installed and we are very happy!11 June 2020
Reasonable Package with Independent Monitoring Tool
While I aim for best priced solar package, I also want to ensure my investment is protected as there is a higher chance the panels will have performance issues in a long run. The installer had bundled together Solar Analytics, an active performance assessment tool which ticked my boxes. Very knowledgeable in what they offer and stick to the facts when supporting me with questions I have. From accepting quotes to finished installation just within 4 weeks time, now waiting for my energy retailer to reconfigure my meter. Very pleasant journey from getting quotes up to completely installed and running.10 June 2020
Money saved
Everything went very smoothly.Pricing was very reasonable giving very good value for money.
Was kept in the loop at all times.
Would certainly recommend 3 Phase Solar
05 June 2020
Fantastic service by Alan and his team!!
From the get go Alan was helpful in every way possible. We went through a number of different configurations and he was patient whilst I made up my mind which way we would go. He followed up regularly and kept me in the loop from getting signed up, through the application process right through to completion.The installers were professional, on-time and very polite and cleaned up once they finished and walked me through everything.
I would highly recommend Alan and 3 Phase Solar. Professional in every way! Great work. I will definitely be recommending to my family and friends!!
Inverter rating: 5/5
03 June 2020
Job well done.
Prompt response and all queries swiftly resolved.Very happy with the overall work done. Work carried out within advised timelines.
Sturdy installation on a tiled roof (no tiles got damaged either).
Highly recommended.
20 April 2020
Excellent affordable service
The sales and quoting process with 3 phase was excellent. He answer all my questions and was able to install the solar panels relatively quickly. The installation was suppose to take 3 days to install 28 panels but it only took a day as they did overtime. The installers were tidy and punctual. Alan, the sales rep came back the next day to demonstrate how to use the solar monitoring app and organised the grid connection.27 February 2020
Highly recommended!
Alan was a pleasure to deal with and explained and clarified any doubts or questions I raised.Anthony, the installer was also excellent and very professional.
Panel rating: 5/5
Inverter rating: 5/5
19 February 2020
Very good job done.
They worked hard in a rainy day. I appreciate their works.Supplier Reply:
Thanks for the review Kourosh. If you need any assistance please reach out to us.BTW. The system size is 3.96kW!
17 October 2019
Original Review on 15-02-2019:
I was very impressed with the installer. They spent extra time repairing and replacing roof tiles while installing the solar panels.8 months later we asked Marilyn: "Are you happy with the performance of your system so far?"
The only problem we had was with the data monitoring component which stopped working in April. After two weeks it was replaced and the new one has not missed a beat.We are very happy with our solar system
29 August 2019
Excellent installation. Very happy.
Alan was very patient with initial enquiries and questions. Throughout the who process his communication was excellent and was very prompt when replying to enquiries.His recommendations on equipment were concise and the installation process was seemless.
Since installation he has been available to answer further queries and has monitored the systems performance to ensure optimal performance.
Panel rating: 5/5
Inverter rating: 5/5
29 August 2019
Professional Solar installation Outfit
3 phase solar were extremely professional, completed the work in one day and made the whole quotation to installation easyNot the cheapest installation option but will be the best value in the long term
Alan is extremely knowledgeable and answered all my concerns
Price massively reduced after rebate
Happy customer
15 August 2019
Open, honest and committed to getting the best outcome.
Knowledgeable, patient in transferring that knowledge, provided options with pro’s and con’s, the install was punctual, clean and professional all services post install completed with training, system checks post install with an annual review of performance.Panel rating: 5/5
Inverter rating: 5/5
09 August 2019
Great system that included optimisers and an inverter that allows the monitoring of production and consumption which is a fantastic feature.
There was a shortage of Sunpower P19 panels Australia wide but Alan from 3 Phase Solar kept us updated at each step of the way. The install crew were very professional and did a great job.
Overall a very positve experience, wouldnt hesitate to use 3 phase again
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There was a shortage of Sunpower P19 panels Australia wide but Alan from 3 Phase Solar kept us updated at each step of the way. The install crew were very professional and did a great job.
Overall a very positve experience, wouldnt hesitate to use 3 phase again
07 January 2019
07 January 2019
I found the information provided by solarquotes very helpful. My eventual installer, 3 Phase Solar were great and Alan answered all questions asked and provided me with the right information. I would not hesitate in recommending 3 Phase Solar to anyone else. Remember that cost is not everything when it comes to doing solar, research each installer and equipment quoted before making a decision.
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05 January 2019
Alan from 3-Phase was very knowledgeable and supportive. They weren't the absolute cheapest option, but were competitive. The installers onsite were pleasant and professional. Installers had to change the install date, but kept me proactively informed throughout. Post-install, there was a slight problem with the add-on monitoring system. Alan worked with the supplier, and dropped around out of hours with a replacement part which fixed it immediately. Alan provided all the documentation required for STC's and the Vic solar rebate. Overall an excellent experience and I'm very happy with my system and performance. I would not hesitate to recommend Alan and 3-Phase as a solar provider.
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05 November 2018
Very good quality of service. I have every confidence in getting great support ongoing if needed.
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Outstanding Service and Professional Solar Installation by 3 Phase Solar
We recently had a rooftop solar system installed by 3 Phase Solar, and we couldn’t be happier with the experience. Alan provided us with multiple layout options and patiently answered all our questions in detail.The installation process was seamless. Shortly after accepting the quote, the installers came out and completed the work quickly and professionally. They were also happy to address any additional questions we had during the process.
Once the installation was finished, Alan kept us informed at every step, guiding us through the accreditation process for our new solar system.
Although we didn’t install a battery this time, we’ll definitely choose 3 Phase Solar when we’re ready to upgrade.
Panel rating: 5/5
Inverter rating: 5/5