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Energus Pty Ltd Reviews

Based on 62 reviews

  • 5 star 11
  • 4 star 40
  • 3 star 9
  • 2 star 2
  • 1 star 0

Average Customer Review

  • Value
    4.24
  • System Quality
    4.25
  • Customer Service
    4.31
  • Installation
    4.24

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About Energus Pty Ltd, Solar Installers

Energus Pty Ltd is a Solar Power Installation company based in Sydney and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Energus Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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Rob and Jane answered all my questions and tailored the system to suit. They do their best to make sure you have a good solar experience. Show additional information
One of the easiest companies I have ever dealt with Show additional information
Rob Bandari from Energus’ had excellent customer service. No house visit but spent nearly an hour and a half on the phone with me answering all my questions. He was very well prepared and seemed like he had answers to all the questions on the SolarQuotes website. Show additional information
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Hi team,
We purchased our Solar System through the Hellosolar Company, based in Victoria, their name came up through your listing of Solar Quotes.

The team that installed the system were top notch, very friendly, very informative and very thorougher the only delay is with the installing of the smart meter however that is to be installed on the 1st of September!!!!

We are looking forward to reduced power bills!!!
thank you for giving us a number of Companies who supplied quotes!!

Cheers Christine Welsh
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Rob made the whole process easy. Installation occurred quickly and without fuss. Although we had a few post-installation hiccups Jane was a great help and they were resolved in an excellent fashion. Show additional information
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The system was only installed last Thursday. I've ticked fantastic because I'm sure it will be. We have a 3.36 kW system consisting of 12 Canadian Solar panels and one ABB inverter. I'd like to thank you for your assistance and information provided via your website. I've learned a lot and can sound quite knowledgeable when discussing solar now. Show additional information
I am rating 5 star from start to end....Rob he is great.... Show additional information
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Rob from Energus, was great. After receiving our quote, I received a phone call, to see if there were any questions, that needed answering. After a few emails, and return phone calls, we decided to choose Energus, not because of price, (price wasn't the issue). It was customer service. Other companies sent emails, and return phone calls, but were hesitant to upgrade to products we had reasearched on. Show additional information
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Exceptional Service by the team. Special thanks to Rob (Sales Manager) for being my go to person for each and every query. Product quality is very good compared to other cheap options available in the market. Highly recommended to everyone. Show additional information
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They were in touch quickly and were also happy to negotiate a better price. The installers were very friendly and professional and contacted me prior to the job to let me know when they would be arriving. Great customer service all around Show additional information
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Rob at Energus was very honest from the beginning and I was never under pressure to sign any deals. All the information were clear and easy to understand. I did want to go for a larger system but due to the limited space of my roof it was not ideal and this was clearly explained to me. Ryan and his team did a fantastic job on the date of the installation as well as the technicians who came to install the new meters later on. Communication could have been better but they did contact me about the delay and I had no problems getting through to their Customer Service. Overall, I am happy that I went through SolarQuotes and picked Energus.

Supplier Reply

Hi Binh, thank you for leaving a wonderful review. We're so happy that you enjoyed our product and service. The team here at Energus is thrilled to hear such good feedback. Best regards, Energus. Show additional information
Energus was very informative and knew their products very well actually told us what we didnt need unlike other quotes that tried to upsell - installers were wonderful too.

Supplier Reply

Hi Ann, thank you for leaving a wonderful review. We're so happy that you enjoyed our product and service. The team here at Energus is thrilled to hear such good feedback. Best regards, Energus. Show additional information
The whole experience was simplified by using Finn Peacocks website... it’s the second time l’ve used it & would use it again & recommend it to everyone. I’ve saved time, money & effort. Who doesn’t need that?

Supplier Reply

Hi Kath, thank you for your kind review. Energus will always strive to be a market leader in customer service and solar offerings. Best regards, Energus. Show additional information
Other suppliers wanted twice the money for a system that would produce some 15% extra savings!

Supplier Reply

Hi Ali, thank you for your kind review. Energus will always strive to be a market leader in customer service and solar offerings. Best regards, Energus. Show additional information
Energus were the only company to provide a timely quote, answer my ( multiple ) questions and be interested in providing us with the best system for our needs. The installers ( Kane) were prompt, friendly, professional and 'treated the installation as if it was my house'.
I cannot recommend Energus highly enough, we were very lucky to have chosen them.

Supplier Reply

Hi Jonathan, thank you for your kind review. Energus will always strive to be a market leader in customer service and solar offerings. Best regards, Energus. Show additional information

Supplier Reply

Hi Andrew, thank you for your rating. Best regards, Energus. Show additional information

Supplier Reply

Hi Ross, thank you for your rating. We hope you enjoyed your solar system. Best regards, Energus. Show additional information
System with Sonnen battery will be installed on 24th January

Supplier Reply

Hi Trevor, thank you for leaving a wonderful review. Energus will always strive to be a market leader in customer service and solar offerings. Best regards, Energus. Show additional information

Supplier Reply

Hi David, thank you for leaving a great rating. The team here at Energus is thrilled to hear such good feedback. Best regards, Energus. Show additional information
We signed up with Energus on the basis they would have the panels installed before Christmas, only to be told, once they had an approved application, that the earliest they could install us was late January or early February. Not good enough. This has cost us money because we are losing over half the summer sun, when we need it most for air conditioning and Christmas events and as we are retirees, every penny counts. Show additional information
Initial contact from Energus representative was within 4 hours of SolarQuotes website request - very impressed! Planet Power I had to call them after 3 days without contact to arrange a quote, which was another 3 days later - not impressed and put them at a great disadvantage. Energus price was good, about expectations and less than Planet Power. Very happy with system although I think the quality of installation was only average, inverter mounting not quite square & a bit wobbly, still waiting on monitor module to be supplied & installed 2 weeks after install... though panels install looks fine from the ground & electrical works look fine to the outsider :-) Very happy with the energy being produced, I calculate our total benefit (savings plus feed-ins) in exactly 2 weeks is almost exactly 1% of the total purchase price, so given we're just at the start of summer a payback period, ignoring tax benefits, of somewhere between 4 & 5 years is highly possible and in line with or a little better than the estimate provided by Energus.

I do think your website & blog is fantastic. The guidance and advice it gave me was absolutely invaluable in a market crowded with competition of unknown quality! I have recommended it & forwarded blog emails on to friends also in the market. Thanks a bundle!
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Quick, fast and very informative. The quote and data analysis for choosing the correct size system and location on the house was the most professional I come across Show additional information
The installation was hassle free and done in one day. Quality of the work is really above average, a very professional job. Energus have proven themselves to me as a very professional company with high standards. Would highly recommend them for a solar installation to anyone.

Supplier Reply

Hi Mick, thank you for leaving a wonderful review. We're so happy that you enjoyed our product and service. The team here at Energus is thrilled to hear such good feedback. Best regards, Energus. Show additional information
The energus guy was the most switched on Show additional information
There were several delays after dates for installation were given. Twice deferred. However , the panels and inverter went in last week, not yet had the bill. Today someone adjusted the meter board to do something. The installers were exceptionally pleasant men, very efficient and competent.
You may use the comment but not my full name on your website.
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The only low point was dealing with their head office electrician, everbody was fantastic especially Rob. All the guys who were on site were superb. The workmanship was neat and tidy and very efficient. Very happy with our sysyem. Show additional information
We have three phase power and I assumed they would be installing a three phase inverter as they only gave the inverter model number in the quote. It wasn’t until I googled the model number after install that I found out it was single phase inverter. I was told that If I wanted a three phase then I would have to buy it and try and sell the single phase myself. They have been a good company to deal with but should have given me the option for a three phase inverter in the quote. They knew our house was three phase before install. Show additional information
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Customer service,installation and quality of system are excellent! Show additional information

Supplier Reply

Thank you for your kind rating. Energus will always strive to be a market leader in customer service and solar offerings. Best regards, Energus Show additional information
I am still waiting on the login details so I can access the monitoring on the inverter. I have emailed them twice and they will not provide it.
The bill was sent 5 days before the installation began and payment was requested on day 1, even though it was 3 days before the installation was complete.
The inside roof was damaged by the guy walking on the roof.
No one from the company has ever been to my house, they did not contact me after the install.

Supplier Reply

Monitoring issue was fixed yesterday (27/9). We spoke to the customer few times and also sent her step by step guide to set up the Wi-Fi but some reason she was not able to open the file and finally with the help of ABB Australia the problem was resolved. Reason for the wifi setup was not completed due to the set up in ABB as the was set to German as country of use instead of Australia.

Now, with the roof damage we never received any complaint from customer or nor she never mentioned this while we were trying to fix her Wi-Fi. We have at least spoken to Rikki 3 times while trying to fix the wifi.
We just contacted Rikki and she accepted our apology for the wifi issue and expressed general happiness at the monitoring platform and in regards to the roof damage she is not sure if it was done by our installers , she said “there is a small crack in the ceiling near where the installers were. I’m not sure where it came from”. We have asked her to take pictures and send it to us and we will definitely fix the issue if it is caused by our installers.

Rob Bhandari
Energus Pty Ltd
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Deciding what system is best for you would have been much harder if we did not use Solar Quotes when we decided to put a system in. Not only did Solar Quotes recommend three suppliers all in our area but were there to answer any question put to them. Don't do the hard yards let Solar Quotes do the work for you. Show additional information
At no time did i feel like i was getting lied to or ripped off by Energus Pty Ltd, I was told about every thing up front and the guys that installed the system where a great couple of friendly guys that did a good job. Show additional information

Supplier Reply

Hi Tom, thank you for your kind rating. Energus will always strive to be a market leader in customer service and solar offerings. Best regards, Energus Show additional information
The price for the system was very competitive. Our roof configuration was difficult but the system was installed efficiently and works well. Rob and the team were diligent in ensuring I was happy with the install and system.

Supplier Reply

Thank you for your kind review. Energus will always strive to be a market leader in customer service and solar offerings. Best regards, Energus Show additional information

Supplier Reply

Thank you for your kind rating. Energus will always strive to be a market leader in customer service and solar offerings. Best regards, Energus Show additional information
The total process took about 7 weeks from organising the 3 quotes to having the final meter installed. The time span from paying the deposit to switching the system on was 4 weeks.
Unfortunately an error by the installers damaged our ceiling. This was rectified quickly and the upside of the mistake was a freshly painted ceiling by a professional painter paid by the installer.
I felt information flow was poor. I needed to ring several times to find out was was happening. The installer did not ring the day before. No excuse was given nor an apology.
I am still waiting for any warranty paperwork to arrive. I am assuming that this exists as I just paid out $8000 for a product. The only comment I have re warranties is on the original quote.
It is too early to make comment re efficiencies, quality of system etc but out of my 7.2kW system I am noticing that I am generating about 3kW in the middle of the day in Winter. If I had installed a 5kW system would I only be generating about 1.8kW??
The general process from Finn's work through to switching it on was relatively painless and I have recommended the process to family and friends.
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