EnviroGroup Reviews
4.3
Leave a review Based on 74 ratings Aus Ranking
- 5 star 6
- 4 star 57
- 3 star 10
- 2 star 1
- 1 star 0
Average Customer Review
- Value 3.86
- System Quality 4.44
- Customer Service 4.39
- Installation 4.52
Timeline
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Since 2004 EnviroGroup have installed over 10,000 solar PV systems across Victoria. We have more than 30 staff, including experienced project managers, dedicated administration staff, photovoltaic engineers, energy auditors, accredited solar designers, licensed installers and electricians.
Our customers are helped along every step of the way when it comes to choosing a solar PV system, from deciding which product is right to the installation itself.
We also install battery systems such as Tesla and LG Chem and design the right size system for you.
All the solar installations are performed by fully accredited installers and come with a 10-year workmanship guarantee.
EnviroGroup Solar Reviews
Best install for a kliploc roof ever. Great installation
Polite, tidy, punctual. Turned up, completed install exactly as agreed. Works as it should. Happy days Show additional informationJust simple. First Class service
Straight forward from initial contact, with follow ups as promised. Installed on time with real professionals that took care with everything. Really simple email and communication all the way. Show additional informationNice sales guy but let down by the install crew
The sales/quote process was ok but I had to push them for alternative solutions due to shading issues. They were reluctant to do a site visit but eventually came out and amended the system to something more suitable for the site.The installation was rescheduled from the original date and was spread over multiple days even though I was lead to believe it would be completed in 1 day. Installers were grumpy throughout but did hardwire the monitoring system as it was right next to the nbn port.
The installation address was wrong on the paperwork even though they were asked to correct it. The inspector eventually got it corrected.
Overall I am happy with the system but after spending more than $10k on a system I would have expected better customer service Show additional information
Happy Victorian Customer
Matt was very efficient on the quoting and happy to answer any queries I had. He was also very helpful on the process to get grants via Solar Victoria. One of my queries resulted in Matt organising for the installer to come to our house eabling the exact number of panels to be identified, this was good customer service.The installation went ahead as scheduled and apart from one small hicup on the panels (suppliers fault) everything went ahead without any fuss. The installers arrived when they said they would , easy to get along with and left the site clean and tidy. The installation company submitted the grid connection to my retailer and sent me a copy of the email so I knew where things were at.
Timeframes were great, we have a 5.2Kw system installed about 2 weeks after decidiing to go ahead.
It looks like the energy retailer process that enables me to receive the feed in tariff will take longer than the work to get the system quoted and installed. Show additional information
We built a new home in 2014 and allocated a section of roof that was facing north with a 7 degree angle to mount 5kw of high performance solar panels. We were very particular with flush mounting the panels so that they would no be visible from ground level. The inverter is very slim but due to space constraints we located externally next to the meter box. Installation and setup went smoothly due to the support from both the system installer and MIL-Solar that manufactured and supplied the inverter. MIL-Solar has also followed up on our experience with the Eclipse inverter and provided ongoing monitoring of system performance.
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Reasonable
The process was smooth and the installation seems to have gone ok. They were able to fit fewer panels than the quote and this was revealed on the day of installation. But overall, considering the level of service that others provide, I'd say these are the best of the lot.Still waiting on grid connection. Show additional information
System monitoring of inverter output is not easy.
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Good system but terrible design
They charge more than others, but do a high quality install, with high quality components.The problem is the design: my house is a flat roof facing NWN, so they put 8 panels NWN, and 6 panels WSW, but I have a 3 story church to the west (very close to my house) so church shades all my panels in late afternoon. I have no shading north or east. I asked them after the install, why WSW instead of ENE, and they said “in Victoria always better to have west facing panels”, and there is “more sunlight later in afternoon, compared to morning”!
So I complained and they wanted $1000 to change to panels (on tilts) from WSW to ENE, so I paid someone else $500 to do it and I am very happy with the change.
Terrible design from EnviroGroup! Show additional information
Knew their stuff and very good at explaining the technology with out treating me like I had no hope of understand the technology to make the right choice to suit my needs and budget. I was renovating my house when the install was meant to be done and they were great when it was delayed by my builders.
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This is the second system we have bought from EnviroGroup; the first in July 2016 and the second in October 2018. While not the cheapest, the service has been excellent on both occasions. The second installation was at a property out of Melbourne, and the installation took place exactly as originally arranged, no cancellations or rescheduling. The installers were very professional and the system is working as expected. Paul has always been easy to communicate with and will find answers to anything he does not know. The paperwork for arranging grid connection was handled well. All in all a very pleasing experience.
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Amazing customer service - very fast process - very helpful and forthcoming.
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More expensive than other systems, but everything from start to finish is excellent.
From the initial quotation to the installation and after sales service. Good job. Show additional information
From the initial quotation to the installation and after sales service. Good job. Show additional information
Panels being installed next week.
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-Reenet's quote does not meet CEC recommendations. Their physical address appears to be a private residence.
-Green Valley spoke on the phone at length but went missing after. Mailed offering to visit weeks later.
-Enviro Group visited promptly, answered all questions, their quote is properly itemised, shows projections of consumption etc.according to CEC (and Solar Quotes..) recommendations. Signed up with them a month ago, install scheduled for end of January.
Thanks for Solar Quotes' help, Happy New Year !
Ps. Please use first name only for reviews. Thanks Show additional information
-Green Valley spoke on the phone at length but went missing after. Mailed offering to visit weeks later.
-Enviro Group visited promptly, answered all questions, their quote is properly itemised, shows projections of consumption etc.according to CEC (and Solar Quotes..) recommendations. Signed up with them a month ago, install scheduled for end of January.
Thanks for Solar Quotes' help, Happy New Year !
Ps. Please use first name only for reviews. Thanks Show additional information
Immediate and very helpful followup on any queries.
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I had my solar (PV) system installed about five years ago by the EnviroGroup. I was happy with the installation at the time, but more importantly, I continue to be very satisfied with them in the intervening years. The real test for a service is the kind of support provided after your account has been settled and at any time over the past five years, when I’ve had any questions or concerns about my PV system, the EnviroGroup have been very supportive. Recently I needed to reposition my switchboard and I needed an electrician who was familiar with a solar installation and although they were not able to do the job for me, they recommended a suitable company. The EnviroGroup's advice is tailored to your needs and not simply aimed at a short term gain for them. This is a refreshing change for a retail business. Lately I have dealt with Natasha and I cannot speak highly enough of the help she has given me. Thank you Natasha and EnviroGroup.
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Installation guys were our actual contact and were extremely polite and obliging. The only other contact with the company was by phone and e mail of pricing and performance comparisons of different components. We had prices from 2 companies, the third said they were not able to quote.
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Rapidly became sales focused. Original inverter failed after 6 months. Replaced with Aurora which failed after 6 years. No interest in after sales service or assistance.
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Very professional and they made it easy
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The installer didn't provide any information on the monitoring process. Had to get a company representative back to help set it up on my lap top.
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EnviroShop installed a 40kW system on our business and provided excellent service from start to finish.
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Envirogroup installed a 30Kw system at our primary school. They came out numerous times to talk to us, endured the 2 year time frame that it took to get the system up and running and were terrific the whole way along. They really know their stuff and I can't recommend them highly enough.
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Paul was great in explaining and assessing our options for solar. He was pleasant to deal with and answered all my questions. Mel was quick and efficient in organising the instal and paperwork. The installation guys were very pleasant to deal with, came on time, got on with job and explained everything.
I would highly recommend Enviroshop. Show additional information
I would highly recommend Enviroshop. Show additional information
It has taken a while for us to make a decision on solar installation because of the large disparity between the quotes we received however we decided that, although their system was the most expensive of all our quotes, their salesman Paul, has always been available to answer any queries we have had and according to our own research, the panels and inverter they use are of extremely good quality. Installation is to take place an about 2 weeks time. Thank you for your recommendations.
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Enviro shop weren't the cheapest quote but I felt their product was better. We have micro inverters so each panel will contribute to the power system even if others are in the shade.
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Wasn't the cheapest quote but they provided the better service, including working through the best solution given my usage and roof configuration.
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Salesperson very knowlegable
Great Installation, friendly, went the extra mile.
Paperwork handled by vendor.
Realistic setting of expectations and timeframes. Show additional information
Great Installation, friendly, went the extra mile.
Paperwork handled by vendor.
Realistic setting of expectations and timeframes. Show additional information
Whole process of dealing with Enviroshop was very professional including the installers.
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Sustainable PTY LTD didn't make contact
Gryphon Solar - sales person was pushy, didn't listen (over numerous communications in person and over the phone, while he wasn't rude his manner and behaviour felt disrespectful - so we decided early on not to use them
Nicholls Solar - Ray was the sales person, he was great! Offered a very competitive price but we were locked in. Show additional information
Gryphon Solar - sales person was pushy, didn't listen (over numerous communications in person and over the phone, while he wasn't rude his manner and behaviour felt disrespectful - so we decided early on not to use them
Nicholls Solar - Ray was the sales person, he was great! Offered a very competitive price but we were locked in. Show additional information
The companies you recommended were fast to respond and very polite. It is a very good service.
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I almost went with your mid-range suggestion (Solar Sunwerx), but Enviroshop eventually matched their price and offered a deal with hot water.
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We were given time and effort by the salesperson/representative, no pressure on our side to buy or not to buy, helped us all the way till we finished/completed with our solar installation and application in applying to our grid.
Waiting period is within acceptable range(but you can actually say that they are processing things in a timely manner). At the moment, we are waiting for the acceptance from our electricity distributor, but we are using our solar now.
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Waiting period is within acceptable range(but you can actually say that they are processing things in a timely manner). At the moment, we are waiting for the acceptance from our electricity distributor, but we are using our solar now.
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Mark Group were my second choice. Difference was in the (perceived) quality of panels & inverters. Your comparisons on the inverters was an important part of the final decision as we went with SMA.
Secondly Envirogroup were the only ones to suggest splitting the array into 8 panels north and 8 panels north-west/west to maximize solar capacity. We are a flat north-east facing & sloping (10 degrees) roof space so placing a rack to 30 degrees north-west made sense. This gave extra generating capacity when we needed it, ie when we are actually at home after work - especially in summer. Show additional information
Secondly Envirogroup were the only ones to suggest splitting the array into 8 panels north and 8 panels north-west/west to maximize solar capacity. We are a flat north-east facing & sloping (10 degrees) roof space so placing a rack to 30 degrees north-west made sense. This gave extra generating capacity when we needed it, ie when we are actually at home after work - especially in summer. Show additional information