G-Store Pty Ltd Reviews

Based on 475 ratings Aus Ranking

  • 5 star 213
  • 4 star 246
  • 3 star 14
  • 2 star 2
  • 1 star 0

Average Customer Review

  • Value
    4.42
  • System Quality
    4.83
  • Customer Service
    4.78
  • Installation
    4.78

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About G-Store Pty Ltd, Solar Installers

G-Store Pty Ltd
Platinum Partner
G-Store Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 95 123 910 789  ABN active since 06 Jun 2018 | G-store Pty Ltd
verified
ACN: 123 910 789  ACN active since 15 Feb 2007 | G-store Pty Ltd
verified

Reviewers report paying: $8,500 - $13,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

G-Store is a Total Home Energy Efficiency services provider, operating in Melbourne for over 10 years.

They know solar, offer consultative energy management focused solutions, provide free measure, quote and solar mapping services so you have opportunity to understand the different types of output results you can expect based on the solar system you choose to install on your home.

Due to significant experience in the Victorian residential & commercial solar industry, Premium Authorised Installation provider status has been achieved with the very best manufacturers of solar components.

Only CEC Accredited Installers are used.

Service, before and after sale has been the keystone focus of G-Store since its inception over 10 years ago and is the reason for thousands of happy customers.

G-Store current absolute premium recommended solutions are with products from LG Electronics for solar modules accompanied with Enphase Micro Inverter technology.

Due to development in the Energy Storage space in Australia, G-Store is able to provide quality advice on Total Energy Management solutions for your home or business.

G-Store are located at 1095 Dandenong Road, Malvern East 3145 and      33 Princes Way, Warragul 38

G-Store Pty Ltd Solar Reviews

Passionate and proactive

Adam is a passionate advocate for solar and provided great advice on setup including best energy provider.
Quoting and installation was seamless and installation was completed quickly.
Post installation they continued to follow up to ensure the system was certified and connected to the energy provider as quickly as possible
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Fabulous support and service

Adam and his team made the whole process easy and kept us up to date with when installation would happen as Melbourne opened up. Instalation was then swift and clean with a friendly team. Show additional information

Excellent service.

Professional, responsive and responsible. Any queries replied/responded to within one working day. Show additional information

Thank you G-Store!

We had our solar installed by G-Store in August 2020 and we are very impressed on how easy the process was from start to finish. Greg was the sales representative, he is very friendly, knowledgeable and was happy to assist us with any of our queries. G-Store team was also very friendly and assisted us throughout the whole process without any dramas. The installation team was on punctual, professional and the installation was top class! Overall, we very happy with the installation! We would recommend G-Store to anyone who is considering their Solar Installation. Show additional information

Top Draw

We spoke to other Solar companies and just got the sales pitch but with G-Store we got to talk to the experts. Really happy we went with them as it was a tricky job. I've already recommend them to friends. Show additional information

A satisfied and excited customer with a new 5.6kWh system

How was the sales/quoting process? Very easy to deal with - G-Store were very helpful and answered all of my questions in a friendly and informative way.
How did the installation go? Polite? Tidy? Punctual? Installation was delayed one week, but on the day it all went very smoothly.
How was the customer service? e.g. did they help organise the grid connection after the install? Grid connection was made right after installation and the system was operational (as seen on the MyEnlighten web page). However, the power generated by the panels stopped being used in my house after a couple of hours. I emailed G-Store and they responded quickly and began the process of trying to determine the problem, with myself and the installing electrician. G-Store's manager ended up coming to my place after he'd knocked off work at the end of the day, and in the end worked out what the fault was (software apparently, not the installation), and dealt with what needed to be done to fix it. It was all going again the following day. I am very happy with their service to me. The system has been operating well since then. Thanks G-Store for your prompt support.
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Happy customer

I couldn't recommend them more highly. Adam Remigio, was efficient and patient in explaining the whole process to an old bloke like me. Nothing was too much trouble, every part of the process was clearly and fully explained, and even further, he encouraged me to call if I had any questions, which were promptly addressed. The installer Paul Clark, was brilliant, the team polite and friendly. It was not only a beautifully done job but he went way above and beyond, finding a tile with a crack, he replaced it and then spent over 2 hours trying to get a dim call centre person at my Internet provider to sort the wireless access and get it up and running. The Legend was here until 8pm. I had forgotten what good professional service was like until Adam, and Paul, having had some bad experiences with tradies in the past. Thanks guys. You were an absolute credit to your Company, and I am very grateful and happy to have dealt with you. Show additional information

Local provider

Got three quotes specifying LG panels and a quality Inverter that can work with batteries down the track.
Ended up using a local provider who offered Enphase micro inverters and simple tracking system as I had shading issues with previous single string system.
Very happy to date and system easily covers consumption. Whole process was prompt and communication straight forward. Installers were skilled and tidy
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Top Quality Enphase/LG installation - looks and works beautifully

We placed a Request for Quote via solarquotes.com.au for a PV system and Adam Remigio at G-Store was the first to respond.

I had done some research previously and noted that G-Store was a featured installer on the Enphase and LG websites, so they were all good signs. Adam has a great balance between knowledge and patience: I wasn't able think of any question he couldn't answer. We progressed to defining the exact system suitable for our house within a couple of days and - due to the Covid situation in Metro Melbourne - had installers on our roof within a week.

The installation was done by Paul Clark and team over two days, they did an outstanding job - and kept me involved in their progress discussing options and choices available. The team was courteous and cleaned up after themselves.

After the installation we had an issue with overvoltage on our line (up to 261V) - which meant that the system would shut down when it got sunny. Adam coached me through the conversation to have with Powercor, who arrived within a week to tap our transformer down to a more realistic 240V. Great response from them too.

It all work perfectly now, the Enphase software shows data in 15 min intervals or you can connect to the system directly for real time data. The LG panels look very smart and the east-west setup (with three panels facing North) means we have power from the sun from early in the morning till late at night. The 10kW (in total inverter capacity) with 12.24kW in panels routinely returns over 10kW in the full sun and between 2 and 3kW on cloudy days.
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Top notch customer service. Quality parts and installation

My system was installed in March 2020. Prior to installation I made several several inquiries to clarify parts/warranty/etc and they were all answered promptly. G-Store was forthcoming with product information and they were quick to follow up. We were initially concerned with the cost but was very reassured with the quality of the package as a whole and we think the cost was reasonable given the quality of the system, installation and customer service. I'm also very impressed with the post sale follow up, looking at my energy consumption pattern (I have an electric vehicle Tesla).

I highly recommend G-Store.
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Outstanding quality and service

From the initial phone call to the finished installation the whole experience with G-Store Warragul was outstanding. All aspects went very smoothly owing to very helpful advice and service from Helen and Matt. The installation team were excellent.

Supplier Reply

Thank you for your wonderful review Peter! It's always a pleasure having such lovely customers, we thoroughly enjoyed working with you on your new Solar System. Show additional information

Solar review

Very good to deal with, very helpful in all area's. Installers did a great job, completing work in 4 hrs. Very good quality of workmen ship

Supplier Reply

Thank's for your feedback Rod! Show additional information

Excellent service

The sales & quoting by G-Store was excellent with no BS.
On the day of installation the weather was atrocious, but they all still rocked up at 7am on the dot and got stuck into the installation.
The boys were all very well mannered and stuck rigidly to Covid safe work conditions. There was no mess left behind.
After they left we found we had a glitch with an electrical connection but once told, they had that fixed in no time at all.
We can not fault their Customer service and all follow up paperwork was submitted by them for grid connection.
We highly recommend G-Store to anyone wanting to get Solar Connected.

Supplier Reply

Hi Rod. Thank you for your glowing feedback, it really makes our day knowing you had such a positive experience! Show additional information

Quality System, price and Great Guys to deal with

Just Installed an LG and Enphase 6.12 kW. System from G Store. Matt gave me a cracking price and everything went smoothly from quote to installation. Would highly recommend G Store if you are in the hunt for a top tier solar system. 5 stars from me.

Supplier Reply

We are thrilled you've had a great experience with us Amrit, many thanks. Show additional information

Excellent customer service and high quality products

I recently engaged G-store to install my solar system. I had a consultation with Adam, he guided me through which is the most suitable system for my home and my budget. G-store had me a reminder a few days before the installation and they appeared on time and installed in a professional manner. After the installation, G-store helped me to organise the grid connection and all the paperwork.

However, the solar system didn't run appropriately after the installation due to the high voltage issue. Adam investigated the problem and initiatively raised the issue with the energy provider. He then guided me through the whole process, who to contact who etc. Finally, the issue was rectified.

I highly recommend G-store to those who would like to install a high-quality solar system with excellent customer service.
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Very happy - right from the start to the finish.

The customer service has been excellent from the moment I picked up that phone. Our situation was perhaps a little different and Greg and the team went above and beyond to accommodate.
Highly recommend!!
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Happy Customer

Very happy with the information given to us about the product. Installation ran smoothly and on time. Very professional job. Generally very happy with everything. Thanks G-Store. Show additional information

Excellent professional team

We're very happy with G-Store team. Best professional advice from pre-sales (Lauren) to Tech (Adam). Both Lauren and Adam were extremely accomodating to our change of plan and suggest the right solution at the end. The installation was done on time by an experienced team. Thanks again Adam and Lauren. Show additional information

Great Job

Excellent job from sales to finished installation, can't fault the G Store.
Highly recommended
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Outstanding service

Our roof is complicated and there was continuing conversation with Adam about what would be suitable. Also we are in a challenging climate for Solar panels. A great deal of patience was shown Adam as we worked through the process. The number of panels and placement was accepted as recommended. From the initial enquiry to final installation was 3 weeks.

The installation of the panels was done in one day, with the wiring the next day. The 3 man team followed all COVID - 19 recommendations. They were polite and very efficient and patient in explaining what they were doing. In fact every part of the process was extremely efficient.
We used [email protected] on recommendation and wouldn’t hesitate to recommend then to others.
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Supply and Install a quality solar package with Industry Leading Panels and Microinverters - I was prepared to pay a premium for the best

For my small town in West Gippsland, Finn was only able to refer me to two installers to quote.
Started asking questions about using Micro Inverters and high end panels and the second of Finn's installers was no longer interested. So proceeded with Gstore - not the cheapest, but strong local presence and industry leading product offerings. No hard sell just quality product.
Settled on a 5KW system with LG Neon 2 Panels and Enphase micro inverters to provide best performance on a smaller roof.
Installed within two weeks of accepting their quotation. Once I had secured my Vic rebate they handled all the paperwork.
The system was installed within one day with a professional team of installers handling all aspects.
System operates well even on a Melbourne Winter's day.
Only time will tell if the payback is within five years or maybe a bit longer.
Three Weeks later the Install is now complete with Feed In Tariff approved..
Big Tick for G-Store who also submitted my FIT application, and tick to,Tango Energy and Ausnet.for a trouble free approval.
Very Happy so far
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Great customer service

I found the entire experience with G-store professional and efficient. The installers were punctual and polite. I used LG panels and micro inverters. The post installation customer service has been great. Adam is easily contactable and very helpful. I highly recommend these guys. Show additional information

Gstore provided a quality solar package with Industry Leading Panels and Microinverters - I was prepared to pay a premium for the best

Living in small town in West Gippsland so not many good installer quotes available.
Settled on Gstore - not the cheapest, but strong local presence and industry leading product offerings. No hard sell just quality products which I was happy to pay a bit more for.
Settled on a 5KW system with LG Neon 2 Panels and enphase micro inverters to provide best performance on a smaller roof.
Installed within two weeks of accepting the quotation. Once I had secured my Vic rebate they handled all the paperwork.
The system was installed within one day with a professional team of installers handling all aspects.
Just waiting on my Feed In Tariff and then all complete.
System operates well even on a Melbourne Winter's day. Only time will tell if the payback is within five years or maybe a bit longer.
Very Happy so far
Now maybe I can divert some excess power to my electric storage HW service - Catch Power looks good
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Great installation job on an old Victorian roof line

G-Store and Adam were terrific. We have an old property with an unusual roof design so it was not a straightforward exercise. The design, quotation and warranty information was very clear and the LG panels are top notch. The installation was seamless and the team led by Paul solved several tricky issues on-site so that there was no disturbance from the wiring, solar panels or control box. The Enphase online read out really lets you see how you are travelling and we appreciated the later review of our energy retailer plan.
Excellent customer service with polite, friendly and punctual installers.

All-in-all, we would highly recommend this company.
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Great Installation Team

Two very lovely installers who were polite, friendly, and efficient. A great experience, thank you. Show additional information

Go with G-Store, LG and Enphase. A winning team!

Adam and the team from G-Store solar were very responsive to my initial enquiry. They had a well planned template to request the necessary information to inform the best solar installation for our home. Of all the installers I contacted, they were the most thorough in quoting and describing the requisite components that make up the full installation.

On the day of installation, Lee and his team were very professional, communicating each step of the process and taking care of the premises. All penetration work was neat and tidy and adequately sealed. And the work area was clean and tidy at completion.

The entire system looks great! The LG NeON2 panels and black rails look terrific against the Colorbond roof. Extremely satisfied with the enphase IQ7+ microinverters and the relay of data to the Enlighten app - knowing how much energy each individual panel is producing at any time is satisfying. Correspondence from G-Store post installation has been excellent, following up on activation after grid connection and monitoring of the system together with retailer comparison.

I could not be happier with the service from G-Store and would not hesitate to recommend them for your solar installation. A winning team!
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G Store solar installation

Completely satisfied from initial contact to the installation, professional company. Show additional information

High quality installation. Cost a little more but price was not as important as longevity and efficiency of system, with future expansion needs into battery (when economically viable).

G-Store, and Adam in particular was very knowledgeable about the various systems, options, wiring and gave me confidence that the system would be one of quality, strongly supported over its lifetime from solid, professional manufacturers and with good service support. My requirements were foremost a quality system, backed by secure companies with 25 year guarantees (both panels and inverters). I opted for LG panels, with Enphase micro inverters.

The independence and superior performance of micro inverters appealed to me. There is much literature around stating these are only required for shaded situations, but this ignores the superior performance when operating in real life situations: dirt, dust, a lesser performing cell, etc.

My house has 3 phase power supply and I intend to eventually buy an electric car and battery backup. G-Phase had a clear understanding if my needs and gave me confidence that the design would accommodate my future requirements.
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Great service, support and price.

Decided to purchase a battery as an add-on to an existing 10 kw solar system.

Sought four quotes and G-Store was most responsive, cheapest and provided direct and helpful technical advice. They also provided very helpful advice to support completion of the Victorian government rebate.

I wanted installation quickly due to a planned half-day power outage and they easily made that happen. Found them very flexible to deal with and always thinking of the clients needs.

Installation was professional and everything was left clean and tidy. Commissioning went without a hitch.

Would highly recommend G-Store, have used them in the past for pumps etc and have found them significantly cheaper and very efficient.
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Outstanding solar consultant and excellent installer!

We installed 29 LG solar panels to our new home with help from G-Solar. Adam, a solar installation consultant is simply fantastic and has been providing professional advices on helping us throughout the selection, quotation and installation process. Everything was tailor-made and Adam has making the process to become much easier ! If you are considering the installation of a solar system to your home, I will recommend this company to you without any hesitation ! Highly recommended!

Supplier Reply

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us—and we agree, Adam is truly a valuable member of our team! Show additional information

It doesn't get any better than this!

From pre-purchase discussions with Adam through installation, scheduling and customer service, every member of the G-solar team have been helpful, courteous and efficient in providing both an initial installation and then upgrade including Battery backup. The follow up when a microconverter was not performing to spec was again on target for us to recommend without reservation, this company to deliver an appropriate system specific to your needs.

Supplier Reply

Thanks very much for your glowing review of G-Store. We are glad you felt our team was courteous and efficient, It's something we work hard on and we're pleased our efforts resonated with you, and we know you'll enjoy your new Solar System & Battery for years to come! Show additional information

Excellent service

We received great service from G Store from first enquiry through to installation and beyond. They designed a system that was best suited to our needs, with excellent communication and explanation of the process. Installation was seamless, and their accessibility and contact with us down the track to ensure all going well has been exemplary.

Supplier Reply

Thank you for your kind words Kate! We are happy you've enjoyed the process and your experience has been positive! Show additional information

Helpful, knowledgeable, no fuss.

I had heard from an acquaintance that G-store were very good, and I was not disappointed. Adam was very helpful and knowledgeable. He gave me the information relevant to me. When I put to him the benefits of another company's products, he gave me some good and bad features, offered to prepare another quote using those products and told me why he thought his original recommendation was better, but leaving the ball in my court.

All the steps in the process went as planned, with no surprises. Installers came as expected, were polite and efficient. No mess to clean up.
The follow-up steps of getting approval from my energy company and from the regulator were made easy. Monitoring software connection was simple. (One of the other companies didn't mention monitoring software, so I assumed it would just happen. I asked, just to be sure, and was told it was an extra, not included in their quote.)

Supplier Reply

Thanks for your feedback John, we greatly appreciate it. Show additional information

Excellent System Quality and Installation

The sales/quoting was exceptional with Adam being very responsive to our every need. Value for money was excellent and competitive with other quotes we received, particularly given the top shelf quality of the system that we purchased. Installation was a breeze with highly qualified and experienced installers arriving punctually and performing installation without a hitch. Our system has been 100% reliable since installation and we enjoy using the Enphase Enlighten software on our mobiles to monitor our usage vs solar production. Finally, G-Store’s customer service is exceptional across the organisation to ensure customer satisfaction with their new solar system.

Supplier Reply

Thank you Mark for your glowing review, much appreciated! Show additional information

Proper Analysis

Company did full analysis of 2 years actual usage (every 30 mins) to determine A. If solar was viable with reasonable ROI and B. several best fit options in terms of design. Sales then discussed the pros and cons of each option. Spent time to investigate Australian made inverters, then openly discussed costs, advantages and paybacks for each option.
Installers were punctual, professional and discussed location of switchboard, and cable runs before starting the work, to ensure I was happy with their ideas.
System was installed 2 days ago, so still waiting for grid connection, although customer service has arranged everything.

Supplier Reply

Thank you Jeff for your fantastic review! It's great to hear your experience with G-Store has been a pleasant one. Show additional information

Had it for a month, all good

I went with G-Store because Lauren Masters was by far the most helpful sales representative who helped me understand about solar panel installation, its power generation, and getting the government rebate. She gave me a detailed analysis based on our actual usage and an estimated payback time, which was 8.8 years. It is still too early to tell how true it is.

Installation was done by a contractor, it was all smooth apart from some minor issues which were rectified quickly.

Not everyone in G-Store is as friendly/knowledgeable as Lauren but so far I got what I need.
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Excellent service and quality of products.

Every aspect of the GSTore service (initial advice, system design, contracting, installation and follow up) has been excellent. Our system was complex because we did not want the panels to be visible and our roof line is complex. Care was taken to understand what we wanted and to ensure we knew what to expect. The design of the system and the recommended products seem to be excellent. Installation was prompt, courteous and professional. We are confident we have made the right choices for an investment that we expect to continue to deliver for 25 years. Show additional information

Going the extra mile!

Adam from G-Store (and the whole team I dealt with) were professional, responsive and always prepared to go the extra mile whether it was responding to queries or offering valuable additional advice to make our install go as smoothly as possible.
Their paperwork and advice on system options were very helpful had sufficient technical details to allow comparison between products and was delivered (via email) when it was needed i.e. just the right amount of info to make informed decisions.
Because of termites (and subsequent treatment) we had to delay our install by several months from when initially planned and Adam’s timely advice ensured that we received the full possible government rebate allowable. Very pleased with the overall experience and the system installed. Would highly recommend G store and the team.
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Glad we finally did it!

Adam from G-Solar was prompt in delivering the most comprehensive quote to us compared to others.
He suggested a smaller system than what we originally requested and we decided to go with this as it still gives us room to move for higher consumption in the future.
Install was prompt and pain free and they kept in contact with us, confirming dates etc.
They organised grid connection and all the other business that needs to be attended to.
Yes they are more expensive, but the service and peace of mind is worth it.
We have a 20 year warranty on our Enphase micro inverters so we felt comfortable spending the extra dollars up-front.
Perfect timing given the lockdown and working from home. We now use our split system for heating (which we never did before) and more often than not our panels are providing the energy for this throughout the day. Happy days.
100 % satisfaction at this stage!!!
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Professional

Very happy with the preparations, paperwork, installation and follow up. Show additional information

Surprisingly excellent

The quoting process was seamless and well considered. A lot of time was put into getting the right solution for our property.
The installation was easy. The installers polite, respectful and quick. They considered an issue we had with the placement of the controller box and found the best solution for us.
The customer service could not be faulted, we were kept informed at every stage of the process, we were not hassled or pushed to make a decision, it was just easy and with all the accompanying information totally trustworthy.
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Highly recommend G-Store

When we first considered solar power for our home we asked our neighbours who had supplied their system and they replied “some fly-by-nighter from Melbourne who is no longer in business”. This is why we chose to contact G-Store because we wanted a local, established and reputable supplier. Our experience with G-Store has been in every respect very positive. We appreciated the service and communication from the team in Warragul and the project progressed smoothly and efficiently and much quicker than expected. We paid more for the system than first anticipated but we believe we have a quality system with excellent warranty and on-going customer service. We are convinced that micro-inverters are the way to go and we love the monitoring App.

Supplier Reply

Thanks for you kind words Russell, and great to hear you are enjoying using your Enphase Enlighten app! Show additional information

G Store

No complaints, really good and thorough service provided, everything was taken care of and installation was quick and painless. Show additional information

Excellent

Every thing was done in a very Professional manner from start to completion.We could not ask for better and fully recommend G-Store. Thanks Ray & Val Francis. Show additional information

Super Solar

Very efficient & professional in all aspects in relation to GStore. Show additional information

Professional Installation

Great installation and service. We were kept informed through regular communications with regards to the installation process. Everything ran smoothly. Very happy with the result. Show additional information

Great do deal with

Very easy company to deal with right from quoting to install which was on the day as arranged very smooth process very neat install great customer service Show additional information

The Devil is in the Detail

Based on recommendations by Solar Quotes I spent several weeks obtaining quotes from a variety of installers around Melbourne, all of whom gave me the standard “sales” interface with not a great deal of technical detail. Our roofspace is 1940’s era and complex and I requested some very specific installation requirements based on what I had read in Finn Peacock’s book The Good Solar Guide, including diverted PV hot water which I thought was a brilliant idea. I gave up on the initial recommendations and went back to Solar Quotes for help. This time they suggested Adam at G-store and I was put instantly at ease with his knowledge of his products and the installation process. Adam sent through a highly detailed set of documents with all the information I was seeking from other installers but was not forthcoming. Even though Finn Peacock had advised to insist on a site visit I was comfortable enough with what Adam had conveyed to proceed with G-store sight unseen. All in all the whole experience was really well organised and seamless, from Helen in the G-Store office to the scaffolders at the start/finish, through to Paul the site foreman (wicked sense of humour. Had me going a few times) and the really switched on sparky and crew of young installers. I would recommend these guys to anyone embarking on the Solar Experience. We did commit to more expenditure than anticipated but I am totally rapt with this system and can’t stop checking in on the App and online graphs- my son tells me to stop it or I’ll go blind… Show additional information

10kW system and Powerwall 2 - Bentleigh East

I have had a wonderful, successful experience with G-Store. Adam was very helpful.. (:-)) I still haven't seen him face to face but all the communications were top notch. Shannon from the support team was always communicating to keep me up to date.

In July 2019, the LG Panels and Enphase Inverters were installed and we have enjoyed total reliability. We went with G-Store because of SQ recommendations, excellent communication with Finn and the team. We only asked G-Store for a quote because I was satisfied they would deliver on their promises. This service gave us the confidence to order our Powerwall 2 which as installed 3 days ago.

The installers for both systems were polite, accommodating and nothing seemed to worry them.. Installation was swift and no dramas..

The Powerwall2 was installed 2 weeks ahead of the planned date and the Solar system was installed on time, in winter, between rain showers..

I haven't had to worry about any connections, all done professionally and no lags etc.. We are with AGL and United Energy are the provider.. All of the paper work came through without any interaction and all in all it has been a top class experience.

Great team....
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Premium gear 4.9 kw LG panels and enphase micro inverters

The sales/quoting process was very professional and helpful thanks to Lauren with lots of info on the the system
The installation went very smoothly and in a timely manner thanks to Josh and his team
electrical inspection and grid connection took couple of weeks (out of g-stores hands) the system is up and running with some good results.

I would highly recommend G-Store and its team to family and friends 
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