JWS Electrical Services Pty Ltd

JWS Electrical Services Pty Ltd Reviews

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96% 0%
5.0

Based on 173 ratings

About

JWS Electrical Services Pty Ltd is a specialized solar company who is based in East Keilor but services all of Victoria. 

Our installer has been installing solar for over a decade, and is also the owner of JWS Electrical Services. 

We are a family owned business and have over a decade of experience in the Solar industry. All of our staff are in house, meaning we all have an invested interest in your solar needs. The professional selling you the solar, is also the one installing it, so you are receiving expert advice throughout your experience with us. There are no scripted sales people here, just a friendly team of passionate staff who all aim to do the one thing – reduce your electricity bills. JWS take the time to analyse every home we are presented with and work with you closely to detail the system that is the most suitable based on your needs and energy consumption. We service both Residential & Commerical clients, helping to save them hundreds and in some cases thousands of dollars a year.


Reviewers report paying: $3,600 - $6,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

JWS Electrical Services Pty Ltd Reviews (173)

Show Most Recent reviews from All timeacross Australia

Average Scores

5.0/5

Value for money

5.0/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 164
  • 4 star 9
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Good installer that I would recommend to my family

The quoting was straightforward with Madeline being wonderful to work with.
While they tend to be busy at times, the support was always on point and they always returned the calls and emails on the same business day.

They provided all the information to raise rebate request and also the design plans and equipment information are shared with great detail.

The installation although was delayed due to Christmas holidays but given the pipeline of work they seem to have, I did not mind too much.

Josh and team were on time during the day of installation and braved the extreme heat and weather to finish the installation on the same day as well as setup the monitoring of my Fronius invertor.

Inverter rating: 5/5

Supplier Reply:

The JWS team thank you for your lovely review Bala! We're hoping you enjoy your solar savings even more
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Great service

Easy and quick quoting.
An easy and quick installation - professional.
Great customer service.
Great follow up.

Panel rating: 5/5
Inverter rating: 5/5
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Reliable, friendly, efficient & effective

Josh & his team was reliable, efficient & effective. He also took the time to teach me how to read the monitor, so that I can capitalise on the solar panels. They were easy to deal with & went out of their way teach me how to clean it & put bird repellents, so they work efficiently. Highly recommend!
Inverter rating: 5/5

Supplier Reply:

Thanks for the lovely review Prisca. The JWS team hope you enjoy your solar savings!
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Excellent service response and installation

The overall process from quotes until the installation went smoothly. The service response was very prompt and excellent in providing all the options of the kwh to be used.

The installation process was done professionally and in excellent way. I was also very happy that Josh introduced a PowerPal meter which help me to better understand the electricity consumption at my home. The team also helped replacing some of the broken tiles during the installation.

All in all, excellent and professional services.

Supplier Reply:

The whole team at JWS loved working with you Wagi. We hope you enjoy your solar savings even more
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Excellent!

This company has been a delight to deal with. Nothing is to much trouble. Madeline was a gem revising quotes numerous times for us. Prices are very competitive and installation was very well executed. They went above and beyond with no pressure or expectations. Would highly recommend.

Supplier Reply:

The team at JWS thank you for your review. We really appreciate the kind words and are very glad you have been happy with our service and processes.
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Well done JWS

Well I must say I am impressed. The quote was completed off site and I was dubious about whether they would have a right number of panels and with the correct orientation but to my surprise when they arrived to do the job the design was perfect and working beautifully. I am currently charging an electric vehicle and it is costing me nothing. Josh and all his team were efficient, courteous and friendly. I am so glad I used them. I have already referred them to one of my neighbours and also to my son who wants to do an upgrade. Well done JWS.

Supplier Reply:

Thanks for the lovely review Tony. The whole team at JWS loved working with you and we hope you're enjoying your solar savings
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THE BEST IN THE BUSINESS BY FAR!!

From the moment I made contact to the final handshake after completion in a day, what a fantastic experience it has been working with JWS.

This is why it pays to use local companies and not the ‘big boys’

These guys not only worked damn hard and to an impeccable standard, but they CARE. They made sure there were no short cuts and provided outstanding and hard to find old fashioned good service along with their 10/10 work.

Will be referring them to everyone I know. Well done guys!

Looking forward to a battery installation soon

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your kind words David. We appreciate your review and look forward to hearing about your solar savings!
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Fantastic installers very professional and organised

Very good open communication, he's done a very professional installation. Made everything transparent and went the extra mile appreciate the work would highly recommend.

Supplier Reply:

Thanks for your lovely review Hassan. It was a pleasure to work with you
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The best solar team in the business!

What a wonderful experience from quote, support through too installation. Adding solar to a new build, there was almost 2 years years in between first contacting JWS and having my solar installed. The entire team were patient, helpful and so friendly. They answered all of my silly questions and made me feel supported. They were clean and courteous and did a thorough inspection of my roof prior to leaving. I highly recommend JWS for any Solar requirements
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Can’t recommend Highly enough!

Right from the start JWS was great to deal with. The quote was very detailed and really well priced so we had no hesitation going with them. Communication with scheduling etc with their Office was fantastic. Our job had some real challenges (with our roof etc) but they were fantastic-explaining what was going on and constantly come up with solutions. They were friendly and professional and we are delighted with the result. We would have no hesitation in recommending these guys!!!!!

Supplier Reply:

Thanks for the review Jason. The JWS team are glad you enjoyed your experience with us and hope you enjoy your solar savings even more
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Could not ask for any better. 10/10

Top blokes! Did a fantastic job, leaving my roof in better condition then they found it, fixing tiles. Left the place cleaner. Explained everything clear so I could understand. Finished quickly. I'm over the moon with the service and product. 10/10 would recommend

Supplier Reply:

Thanks for your lovely review Patrick. JWS looks forward to hearing about your solar savings
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Great service great installer

The sales quoting process was fast the sales person was friendly and informative
The installation team were on time and had great communication once they were finished yoy didn't even know the had been they were clean tidy and efficient.
It only went in last week just waiting on an electrical inspection. but they have gone trough everything with me and assited in connecting me to the app

Inverter rating: 5/5

Supplier Reply:

Thanks for the lovely review Allison. We look forward to hearing about your solar savings
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JWS Electrical - Family

Madeline was first contact for JWS Electrical Services and she has been polite and efficient with a quote. This quote was not the cheapest but we went with this service because it fitted our requirements.
Initially we were going to have the panels installed in December, however this was brought forward to November 17th. JWS said they would be at our home at 830am and they were, dead on time. Their vehicle was spotless and both installers (father and son) introduced themselves.
We couldn't have asked for better service with these two men. They were most informative, telling us what we had to do and emailing us with this and other information. Sunday November 26th I was on the roof and saw their workmanship and we are more than happy with their efforts
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JWS Awesome Job!

To Josh and his team, thank you! From a owner's point of view, working with JWS was effortless. JWS is a very professionalism team, from quotation, install, commissioning and explaining how the complete system works was first class.

I would highly recommend JWS to anyone!

Cheers Pigmy
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Excellent

I would highly recommend Jws electrical services, the whole experience was excellent.

Starting from dealing with the lady at the front desk(Madeline) to Josh and the team who carried out the installation, nothing was too hard they kept me updated from start to finish, they arrived on time as stated, did a very neat job with the installation and cleaned and tidy up after.

Josh explained how everything worked before leaving, overall excellent service from start to finish.
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Fast/Professional/Value

Very satisfied with whole process from consulting, quote and installation. Whole team is very professional and responsive, job done nicely, tidy and fast. Highly recommended!

Supplier Reply:

The JWS team appreciate your kind words. We hope you enjoy your solar savings just as much as your experience with our team
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Quick, Easy & Great Price

Super puntcual, the guys knocked it out in about 4 hours and it's running smoothly.
Very easy to deal with throughout the whole preocess from quotes, payment and installation.

Highly recommend

Supplier Reply:

Thanks for the lovely review Jake. The team at JWS hope you're enjoying your system so far
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Highly recommend JWS , fantastic service & communication with competitive pricing & very knowledgeable.

Highly recommend JWS , fantastic service & communication with competitive pricing & very knowledgeable.
We were referred to JWS by family & friends who previously installed their solar through JWS & had a great experience.
We had our 6.6kw system with Jinko Tiger Neo N-type 440w panels & Fronius Primo GEN24 inverter installed back a few months ago.
Whole process made easy from the beginning to end. We were regularly kept up to date with each process via phone calls, emails, & texts, Madeline who we mostly communicated through was great to deal with & very friendly. She was very patient with us & no Hard sell or pressure into making decisions or going with certain products.
All our queries were answered & detailed explanations provided from info about the benefits of Solar , difference in products & their pricing categories & although there’s a few steps involved in the whole solar application process, paperwork, rebate ect.. Madeline made the whole process easy & stress free.
Josh & his team on the day of installation were very processional & punctual . They did a great job with a smooth installation process. Josh explained everything thoroughly on the day & guided us through setting up the systems account & app & all post installation queries have been answered.

Thanks

Supplier Reply:

Thanks for the lovely review Kathryn. The team look forward to hearing about your solar savings
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Fantastic service

I would highly recommend the team at JWS. They were competitive in price, the sales team were awesome (thanks Madeline and Sarah), and the team turned up on time when they said they would.
A great team who were very friendly and knowledgeable.
Would highly recommend.

Supplier Reply:

The team at JWS thanks you for taking the time to leave a review. We hope you enjoy your solar savings
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Very professional blokes

Great blokes very professional job
Always polite and on time
Would highly recommend them very happy

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Quality service, product and team

Product excellent, service excellent. Very professional with great customer care and service
Inverter rating: 5/5
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Shining Bright - A Glowing Review for an exceptional Josh and team

I have been thinking of getting solar for almost 3 months and had at least 8 quotes from different installers. The reason I chose JWS is because they are the owner cum installers of the business. Here is my review starting from sales to the installation.

Madeline - The epitome of a pressure fee and informative solar sales experience:

- She was so calm and composed and gave a detailed quote and also amended it twice as per my requirements.
- Unlike others, she made no attempt to pressure me into going with the sale at any point. On the other hand, I didn't feel neglected either.
- After I accepted the quote, I kept bothering her almost every other day to get answers to my questions and she patiently answered my questions every time. She even accommodated an early installation date as requested by me.

Josh and Will: Father-Son's Pristine Solar Installation:

The dynamic father-son duo were the embodiment of professionalism and expertise during our solar installation process. From the moment they arrived on-site, it was clear that we were in capable hands. Punctuality is a virtue often overlooked, but Josh and Will took it to heart by arriving right on time, instilling confidence in us from the start.

Their approach to the installation was remarkable. They worked diligently, with a no-nonsense attitude that was truly refreshing. There was no unnecessary chatter or delay; they got right down to business, demonstrating their deep knowledge of the solar system components and the installation process.

What truly stood out was the attention to detail they exhibited. Every component was handled with care and precision, ensuring that our solar system was not only functional but aesthetically pleasing, especially the inverter installation. They left no mess behind and cleaned up after themselves, leaving our property in the same pristine condition they found it.

Throughout the installation, they maintained open lines of communication, answering any questions we had and providing explanations in a calm and detailed manner, just as Madeline had during the sales process. This commitment to keeping us informed made us feel like valued participants in the installation, not just passive observers.

I am waiting for the inspector to come and provide a CES so that the meter re-configuration can happen. Once done. I should be able to use the full potential of the solar.

In the end, the result of their work was nothing short of exceptional. Our solar system performed flawlessly, thanks to the skill and dedication of Josh and Will. We wholeheartedly recommend this father-son team for any solar installation project. Their work ethic, knowledge, and commitment to excellence are truly commendable, and they have made a significant, positive impact on our journey toward sustainable energy.

We couldn't be happier with the outcome, and it's all thanks to their expertise and professionalism.

Supplier Reply:

Thank you very much for the detailed review Karthik, the JWS are grateful for your time. We hope you enjoy your solar savings even more than your experience with our team
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Installation and Installers

We were very impressed with the installation and installers who were very courteous and explained the situation before and after they installed the panels so that we understood the way they worked..

Supplier Reply:

Thanks for the review Barbara. We look forward to hearing about your solar savings!
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Exceptional customer service and installation

JWS recently installed a system.

JWS (Madeliene) helped us every step of the way and was VERY helpful and personable dealing with my mother direct and guiding her through the applications for rebates etc. (complete opposite to call centres experience).

initial recommendations around product was exactly what we were after, a quality product at a very good rate. Product knowledge was excellent, they listened and made an offer accordingly.

JWS - Price was as competitive as anyone else, but add on the exceptional service - was an excellent deal - very happy.

Installation - very friendly and professional, on time and were there when they said they would be.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your lovely review David. We hope you and your mum enjoy your solar savings and we can't wait to hear about these
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Profesional, reasonable pricing and courteus installation team.

Sales quoting process was very smooth and provided a lot of clear information without being pushy
The installation was seamless with polite and friendly team. Punctual and very neat job overall.
Very hapy and highly recommended.

Supplier Reply:

Thanks for the lovely review Sendy. We hope you enjoy your solar savings as much as our team enjoyed working with you
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Highly recommended

After getting multiple quotes and speaking to different installers JWS stood out for not only their professionalism but great communication.

All questions I had were answered and the people I dealt with were all great. While there are numerous solar companies out there I am happy I went with JWS

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

The JWS team are so happy to hear this feedback. Thanks for taking the time to leave a review. We look forward to hearing about your future solar savings
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Awesome Installer and Customer Service

I was extremely impressed with the professionalism and quality of work of the solar installation team from JWS Electrical Services . The team was prompt, courteous, and knowledgeable. The installation itself was quick and efficient. The team took great care to protect my property and left everything clean and tidy. I am very happy with the quality of the work and the overall customer service I received.
I would highly recommend JWS to anyone considering installing solar panels.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for your lovely review Ryan! The JWS team are glad to hear you enjoyed your experience with us. We look forward to hearing about your solar savings
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Fantastic crew from customer service to installation!

All round great experience dealing with Josh and his crew. Very professional set up from quote to installation. Inspector came next day and customer service is handling grid connection!! I would have no hesitation recommending JWS based on my experience dealing with them.
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Highest rated solar installer for a reason

I did A LOT of research and got half a dozen quotes. Once I found JWS electrical services no one else could beat them on price, customer service and support

I got a 12.32 kw system quoted. Josh and his team even came to do an on site inspection and discussed with me my concerns and answered all my questions even before the installation and sign up

Now I know why they are the highest rated solar installer. They are professional, clean, friendly and informative. They completed and got my large system running all in one day

Even post installation, they are contacting me with updates about the inspection
Very happy with the install and service.

I have also recommended JWS electrical to a friend of mine got a 6kw system installed and he was also very happy with the installation and service
Cant beat them
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Great and quality provider

This was a stand out provider. The sales and quoting process was smooth and genuine. You can feel that they are really after what you need at a price thats really affordable. The installation process was very professional. They were punctual and easy to deal with. Ive had a good experience with their solar installation and would definitely repeat doing business with them in the future. Shout out to JWS, Madeline and Josh team for making our first solar system an affordable with quality installation experience.
Panel rating: 5/5
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Awesome Installer

Great job, great team, high level attention to detail. Very happy with the finish product. Highly recommend Josh and his team for all solar installations.

Supplier Reply:

Appreciate the feedback Ivan! We look forward to hearing about your solar savings here at JWS
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Excellent customer service!

Josh and his crew were fantastic to deal with. From the time they arrived till they finished, they were efficient and professional. I could tell they took pride in their job. The guys were very knowledgeable and patient in explaining how it all works and were very helpful in setting up things from my end. They cleaned up after themselves and didn't leave anything for me to tidy up!
Thanks also to Madeline in the office for always following up with me and for keeping me abreast of the process every step of the way. Would definitely recommend JWS to anyone. Thank you

Supplier Reply:

We're so happy to hear you enjoyed our experience with the JWS team. We're always here to help in the future too!
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Great Installer

From initially talking to Madeline then having Josh and his crew arrive to install the system the process was flawless.
The team listened to what I wanted and provided excellent customer service. They were a couple of hundred dollars dearer than the other installers I received quotes from but sometimes customer service wins out and it certainly did with this team.
I wouldn't hesitate to recommend JWS to anyone wanting a solar system installed.

Supplier Reply:

Thanks for your lovely review Deb. We're so happy to hear you enjoyed your experience with our team. We strive for the best customer service
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Great installation Team

Josh and the guys turned up on time and were straight into the job. I've had other trades not bothering to turn up. They did a fantastic job and answererd all my questions. Shout out to Madeline in the office who helped me in deciding to go with JWS. Great job guys.

Supplier Reply:

Thank you for your lovely review, we appreciate it very much. We hope you enjoy your solar savings even more!
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Fantastic service and result.

The support and service provided was extremely professional. The customer service provided was helpful and supportive. The insulation team were fabulous. On the day of installation the team arrived on time, kept me informed of the process and cleaned up themselves.

From the beginning to the end ( Solar up and running) the JWS team were fantastic.
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Awesome team

We had our 6.6 Kw system installed yesterday. Communication was smooth from day 1. Madeline from sales was very helpful in explaining to us the quote and the rebates that we could take advantage. They also don't rush you in purchasing and gives you time to think. Josh and his team who installed our system were also tidy with their work and professional.
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Wonderful service

Wonderful service from the beginning. Madeline, Josh, and the rest of the team were very helpful and easy to work with.
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Efficiency Plus

The JWS team were an extremely professional unit.
From the time we received the quotes to the installation everyone was extremely helpful and it was installed within the time the time arranged and all the paperwork was completed for us.
We couldn't be happier and would recommend them to anyone looking to install a Solar system.
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Outstanding service from start to finish

JWS were amazing from start to finish. They offered the best quote, which included the quality Fronius inverter. Communication from Madeline throughout was outstanding, and the lads did a top job with the install. They were more than happy to work with me & my specific requirements, everything was neatly installed, happily stuck around for a chat afterwards, and thoroughly cleaned up after themselves. 10/10, highly recommend!!
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Excellent Installer, Professional, A1 Customer Service

I would highly recommend JWS for your solar installation.

Madeline and Sarah in the office were outstanding in keeping me up to date on the installation and did all the paperwork needed from organising the rebate to contacting our service provider and connecting to the grid.

Josh and the boys were friendly, on time, left the place spotless and did an excellent job with the installation, they even fitted a canopy over my inverter to protect from the weather.

Cannot fault JWS from start to finish. Very Happy Customer.

Panel rating: 5/5
Inverter rating: 4/5

Supplier Reply:

Hi John, Thanks very much for your lovely words. We look forward to hearing about your solar savings
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Excellent Installation and Customer Service

The team at JWS Electrical Services have been fantastic to deal with. We sent an enquiry through Solar Quotes and Madeline was quick to respond. The price was good and everything was explained thoroughly. We never felt any pressure to proceed with anything. Josh and his install team were very professional and everything was done neatly and quickly. Both Madeline and Josh have always been available to respond to our countless questions about the operation of the system. We are very impressed with the workmanship and the customer service provided by JWS Electrical Services and highly recommend them to anyone.

Thank you so much, Josh, Madeline and the entire JWS Electrical Services team

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for your lovely review Lucia. We appreciate the time it took you to leave us feedback and hope you are enjoying your solar savings
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Highly Recommended, Trustworthy Installer!

We recently had a fantastic solar installation experience at our home, thanks to JWS's professionalism and dedication to customer service.

The sales staff patiently explained options, never pressuring us, and helped us choose the best solution for our needs and budget. JWS was accommodating with changes to the initial proposal, listening to our concerns and finding a great solution. Special mention goes to sales staff Madeline for her excellent communication, knowledge, and responsiveness throughout the quote, proposal, and installation process.

Their quote was transparent and did not misleadingly display the interest free Government loan as a rebate, like other quotes we received.

On installation day, the JWS team turned up at the agreed time The installers, led by Josh, were meticulous, ensuring proper panel installation and a neat finish. JWS even went beyond their scope of work to help with a failed RCD, showcasing their commitment to customer satisfaction.

Overall, we are extremely satisfied with JWS's customer service and highly recommend them for solar projects. Thank you, Madeline, Josh, and the entire JWS team, for a smooth and enjoyable experience!

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your lovely review Jin. It was a pleasure working with you
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Professional

Detailed quote process.
Clear information
Professional installation and explanation of system
Thanks Craig and Leanne

Supplier Reply:

Thanks for the review Craig. We can't wait to see your solar savings
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Brilliant installation, great communication, overall good to deal with!

From start to finish, Madeline was great to deal with, from getting a quote, size of Solar System and product brands, knowledgeable in the industry. Competitively well priced.

Great communication from Madeline and was patient with all my questions.

Josh and his friendly installation team did an awesome job! Clean/neat installation. They were on-time and great communication!

It’s always great working with family owned business, Thank you!

Supplier Reply:

Thanks for your lovely review Catherine ! Our team really appreciate your feedback and are delighted to hear you had a lovely experience with our team. We know you'll enjoy your solar savings just as much
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What a Fantastic Experience.

From Day 1 to now JWS service has been outstanding.

The quotation was competitive, not the cheapest nor most expensive, follow up outstanding and delivery online exceptional.

I wrote the following to the company to explain my thoughts

"
Also I would like to let you know the 3 installers you sent to our job were the most delightful and professional team i have had the pleasure to deal with.

The guys were professional polite, worked super hard and with no fuss. The way they treated each other was commendable they respected each other and our home, they each had a job to do within the team and executed it for each other. 


JWS should be proud of these young men for the way they presented JWS as business.


Congratulations."

I would highly recommend JSW for there service and professionalism.
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Great from quote to finish.

Sales and quoting was really very simple and all our needs were taken into account.

Installation was great. Team was on time, polite and happy to talk through anything they found. Progress photos all the way through.

Josh walked me through the setup and app over the phone.

Just waiting on the inspector and we are good to go.

Supplier Reply:

Thanks for the lovely words Aaron. Our team are so happy to hear you've enjoyed your experience so far. We look forward to seeing your electricity savings
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Amazing service-highly recommended

The solar Panels installation by Josh and His team was a positive and pleasant experience throughout.
They were punctual, friendly, clean and diligent.
They organised the grid connection quickly and smoothly.
I highly recommend this JWS for solar panels installation.
Leonard

Supplier Reply:

Thank you for your review Leonard. We hope you're enjoying your solar savings
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Fantastic experience

My whole experience with JWS was fantastic. Madeline in the office is an absolute pleasure to deal with and extremely quick in responding to all questions. Josh and his team turned up at exactly 8.30am when they said they would. They replaced a couple of cracked tiles on my roof while they were there and cleaned up everything at the end. They even waited 20 minutes for me to finish a meeting before they turned the power off when they were finishing the connection. Josh took the time to help me get the app set up on my phone, even though it took my wifi forever to come back on. They were also more than happy to come back another day to help with the app if I didn't have time on the day. Madeline did everything with Solar Vic and the grid connection so the whole process was really smooth. Would absolutely recommend them for your install.

Supplier Reply:

Thank you for the lovely feedback Claire, our team appreciate your time in leaving this review and can't wait to hear about your solar savings!
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Excellent Service!

Madeline has been absolutely amazing in the entire process of solar panel installation. She has very efficiently communicated all the necessary information at the right time without me having to follow up for anything (all the paperwork included!). The panel installers also were very helpful and completed the job in a timely manner.

Highly recommend JWS for solar panel installations!

Supplier Reply:

Thank you for your lovely review Soumil. We're so glad to hear you enjoyed your experience with JWS- this has bought a smile to the whole team's faces
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Excellent customer service, professional, highly recommend

Excellent customer service team that were always willing to help without being pushy. The installers were very professional and polite and made sure we had spare roof tiles. They made the transition to solar so smooth and easily done. Our friend recommended them to us and wouldn’t hesitate to recommend to everyone else
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for your lovely words Natasha, our team really appreciate your feedback and are so happy to hear that you've enjoyed your experience
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