Matrix Solar Solutions Pty Ltd

Matrix Solar Solutions Pty Ltd Reviews

About

Matrix Solar Solutions is an South Australian owned and operated electrical company.
 
We pride ourselves on delivering nothing but the best quality service for our clients. We’re able to achieve this by keeping everything in house, from our first conversation on the phone or online inquiry,  all the way through to setting up the monitoring on your phone after the installation. Strong relationships with our local supply partners allows us to provide only premium products.
 
With Matrix Solar Solutions you wont just be another number in the system, You’ll just be wondering why you hadn’t made contact sooner!!

Reviewers report paying: $4,700 - $9,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Battery brands currently installed

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Matrix Solar Solutions Pty Ltd Reviews (11)

Show Most Recent reviews from All time

Average Scores

4.5/5

Value for money

4.6/5

Quality of System

4.7/5

Installation

4.2/5

Customer Service

  • 5 star 4
  • 4 star 5
  • 3 star 2
  • 2 star 0
  • 1 star 0

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Fantastic installation

The process from the quote to installation was quick, easy & stress free.
The installers were punctual, polite & did a perfect job.
Would definitely recommend to anyone considering solar

Inverter rating: 5/5
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Matrix Solar Solutions

Sales process clear and informative. Installation quick and early due to cancellation.
Organised change of meter with energy provider.
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Prompt knowledgeable & efficient service

All was well explained, polite, tidy and professional. Arrangements were sensible, all inclusive and adhered to.
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Solar Installation

The sales and quoting process went smooth and once the sales person had seen me the quote came the next day with plenty of information. After receiving all the quottes I decided to upgrade to an 8kw system where they provided a reqused quotation very quickly.
The installation happened on the day that was agreed on once I accepted the quote and all of the installers were very professional, tidy and abided by required saftey rules.
The system has only been installed for 4 days so we can not comment on any post completion service at the moment. Matrix did advise me to call them if I have any issues.
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very professional in his sale very explanitory

very profesional with the sale explained the pros and cons bit of a delay with connection but not from their side
Inverter rating: 5/5
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Reasonable price and good customer service!

Timely follow ups and good customer service from both salesman and installers
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Matrix solar

Installation went ahead earlier than the agreed date which was great. Took 5 weeks to have the meter changed over as a form was missed by the installer that needed to be signed. After having done this it took 2 weeks for the meter change to happen and have the system up and running
Panel rating: 5/5
Inverter rating: 5/5
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Great for quote but

We used a solar website that gave us three solar companies that would call is for a quote. Matrix was the first to call us and the only businessthat came out to our house for a face to face consultation.
The installation went well the guys had it done within the day and were friendly and polite. However there was a bit of rubbish left in our yard.
After the getting the panels put on we had to contact matrix to follow up about the change over for the meter box and the fixing of one of the panels on the roof. We have finally have our panels working after 5 weeks and we are still waiting for the book for the inverter after again contacting them with no reply. Overall the panels look great but the customer service is terrible.

Inverter rating: 3/5
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A very professional company who take pride in their work

From the first phonecall I knew Andrew was knowledgeable and professional he personally came to our house and conducted a thorough site inspection and also physically measured our roof to make sure the panels would fit he was a man of his word and all works where completed in a very prompt and professional manner i cannot stress enough how professional matrix solar solutions conduct themselves and their work speaks for itself i chose matrix solar solutions for their honesty and professionalism and have happily recommended them to friends and family
Panel rating: 5/5
Inverter rating: 5/5
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Solar at last.

Quoting staff friendly and courteous. Installation efficient and tidy. Connnection to grid has been difficult due to SA Legislation change 4 days prior to installation and confusion over metre changes.
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Fantastic service. Great price and experienced installers

The quoting process was very good, easy to understand and with your help we knew what type of system we wanted.
The installation spanned over two days. They were very through and respectful.
The installers where polite and tidy and on time each time.
The owner contacted us on the day and after installation to ensure we understood the process and were happy with the timelines.
We already had the system installed before two of the preferred suppliers contacted us.
Although we are very grateful for your assistance, information and support during the process.

Panel rating: 5/5
Inverter rating: 5/5
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