OBrien Electrical and Solar Forster Reviews
About
OBrien Electrical and Solar Forster is a Solar Power Installation business situated in Forster NSW. Here are their reviews as submitted by visitors to SolarQuotes.
Panels, inverter and battery brands
Panel brands currently installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
OBrien Electrical and Solar Forster Reviews (1)
Show Most Recent reviews from All time
Average Scores
4.0/5
Value for money
4.0/5
Quality of System
4.0/5
Installation
1.0/5
Customer Service
- 5 star 0
- 4 star 0
- 3 star 1
- 2 star 0
- 1 star 0
View Timeline
10 April 2024
Quality system, Good install, Rubbish connection followup
O'Brien Solar Forster quoted on the best system for our purposes and communication and follow-up was excellent.The install had to be postponed due to personal reasons and this was graciously accommodated. The install was, however, a smooth process with good communication with the team being on time, polite and conscious of taking care of our property.
There was an offer for a $100 refund if full payment was made on the "day of install" but, due to weather conditions, the install took place over two days, one week apart. I was then told that the offer only related to payments made on the "first day of install".
Fortunately we did not pay until full install was completed as communication since payment has been non-existent. All communication since then, particularly regarding connection to the grid, has been totally initiated by ourselves - calling O'Brien Forster, O'Brien head office, Essential Energy, and Origin Energy. Essential Energy has since informed us that approval has been given by them and returned to O'Brien Solar for sign-off
The main hold-up seems to have been caused by O'Brien not applying for approval for the install before the install actually took place - something which is not necessarily unusual but, could easily have been undertaken in the lead-time prior to install.
The result of this has been that we have now had a system installed for 1.5 months with no connection to the grid and thus, a need to pay for all power usage and a loss of revenue from power feed-back to the grid.
We are currently hopeful that a solution to our connection difficulties will be sorted out within the next few days.