Solarbank

Solarbank Reviews

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90% 0%
4.8

Based on 55 ratings

About

Founded in 2014, Solarbank is proud to have built its business on providing quality solar power installations with a personalised service
Our business has the expertise of a large company, but with the personal touch and attention to detail of a smaller business. We are solar installers with a deep commitment to delivering value to our customers:
- Friendly and honest advice to suit your individual business or residential circumstances.
- The highest quality solar panels, batteries and inverters – we don’t use cheap components.
- Proven brands, which we guarantee to support into the future.
- Professional installers, who deliver the highest standards of workmanship and customer satisfaction.
- Competitive pricing of premium solar power systems.
- Industry leading after sales support.

Reviewers report paying: $11,500 - $16,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solarbank Reviews (55)

Show Most Recent reviews from All time

Average Scores

4.6/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

5.0/5

Customer Service

  • 5 star 35
  • 4 star 20
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Professional team, one day instal and handover.

Mixed results,. Most gave prompt quotes. Only one firm gave a professional follow up.
Panel rating: 4/5
Inverter rating: 4/5
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Excellent customer Service and advice

Andrew and his team were total professionals.... from start to finish they kept us informed and discussed our requirements for a solar system to suit our home and budget.
We got a few quotes from other suppliers but decided on SolarBank because of the communication, quality of the inverter, panels, .... in addition we felt confident that Andrew and his team would be there for us should we have any issues.

Supplier Reply:

Hi Ann,

Thank you for the great feedback. Very much appreciated!
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Fantastic job. Start to finish.

The team at Solarbank did an amazing job.
From sitting me down and understanding our energy usage and needs all the way to picking up every last cable stripping.
Professionalism at its best!

Panel rating: 5/5
Inverter rating: 5/5
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Knowledgable, Professional, Dedicated to Best Customer Service

We had a fantastic experience with Solarbank. They organised an in person visit very promptly to check the site and determine the best size system, what was required for our specific installation. The quote was not the lowest we received but we felt it was by far the most informed and the one which we thought was customised for us. We were also most comfortable that the owner/installer was a direct local business rather than the 'sales/quote' being over the phone and then outsourced to an installer. We had a new model of inverter installed and we there was an issue with it which we noticed a couple of days after installation. Solarbank got back to us immediately and came out to our property on the weekend to inspect. They quickly ascertained there was a manufacturer fault in the inverter itself and promptly swapped it out for a new unit. We were kept completely informed every step of the way on what the issue was, what was being done to identify it and communicate with the manufacturer. Our system has worked seamlessly since the faulty inverter was replaced. it is the right size for our needs and we couldnt be happier. We would not hesitate to recommend Solarbank as a local direct installer who know everything there is to know about solar power, will take the time to explain and will be genuinely determined to provide the best customer service and ensure you are happy with the result.
Panel rating: 5/5
Inverter rating: 4/5

Supplier Reply:

Hi Donna,
Thank you for the feedback! It was great to work with you and to get a great result.
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Great installer, quality product

Quoting was honest and knowledgeable. More expensive than other quotes but I am comfortable it was worth the extra.
Installation was very quick, competent and accommodating. The team were punctual, capable and polite and left the house as it was before with no wiring offcuts etc nor packaging left behind.
The installer walked me through the logging-on process so that i could see the monitoring immediately. Very impressive.
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Best solar installer on the Northern Beaches!

Andrew and his team delivered an extremely positive experience. From the initial quote, where Andrew took us through the options in a logical and considered manner, to the installation on the day, where we were clearly dealing with polite professionals who took you through all the steps and had great attention to detail, I highly recommend Solarbank. Robert, Cromer, NSW.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Robert,
Thank you for your feedback! Great to hear you're so happy with your system and the install team!
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Very happy customer

A pleasure to deal with, very professional.
The result looks excellent, and service to connect to monitoring app very smooth
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Knowledgable, Reliable, Trustworthy and Quality Workmanship sums up Solarbank

I have rated my experience with Solarbank Australia very highly for good reason. Throughout the process, from system design to commissioning, I dealt with the founder Andrew Moderer. Andrew listened to my concerns about installing a solar system for our home: "right-sizing" the system; dealing with effects of shade; how to deal with the 'controlled load' feed to our hot water tank; inverter & battery location remote from the metre box; how to see real time data of our energy consumption against solar production, battery operation and grid interaction; and finally, how to improve the aesthetic look of the panels located on the front of our home. Andrew made good suggestions which were reflected in a number of quoted options that I could easily compare and decide on a system that gave me confidence in the reliability and performance of the various components. Of the solar installer companies I dealt with, Andrew demonstrated a deeper knowledge and understanding of the Clean Energy Council Guidelines for grid-connected solar PV systems with storage allowing Solarbank to design a system that better suited our needs whilst still maintaining the CEC requirements. As far as the installation was concerned I found Solarbank’s quality of workmanship, cleanliness and care of working on my home first class. They even came across with a degree of pride in what they had achieved at the end of a day of hard work. I am only a couple of days into operation of the system and so far its fantastic! I highly recommend Solarbank Australia.
Inverter rating: 5/5
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Professional, Trust worthy Solar System Installers

From our first contact with Andrew, Director from Solarbank to the completion of the installation, everything was undertaken professionally and without any hard sell. He personally came to our house, we had a thorough discussion on our needs, including system size, panel locations, and battery size. A proposal and comparison of options was then presented to us via email. We then further discussed the options to come to an agreed Solar System plan. Upon our agreed plan, a quote was sent through outlining all costings and terms including a return on investment analysis. A 25% deposit was paid upfront and an installation date agreed.
There was no installation date slippage and the whole system, including panels, inverter, smart meter, battery system was completed in one day. The Solarbank team operate like a well oiled machine, they are polite, efficient and clean! Andrew also made sure our Fronius Solar Web account and tracking system and app were working so that we can track our system's performance.
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Professional installation

Andrew met me on site for quoting process, so a big plus there. He was able to answer all my questions clearly and was very impressive. However, I was a little surprised that he had not asked about the existing gas hot water service, and it was only when I asked, after the quoting process, that he provided advice to replace it with an electric storage tank and add a Catchpower Green controller.
Installation was quick (one day), and the guys were professional, polite, helpful and neat.
Solarbank follow up after the install was prompt and they initiated the grid connection paperwork,
Altogether, a great job guys!
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High quality Solar Panel installation

Thank you Andrew Tom Troy Angus and Chris. The Installation went seamlessly and you were all a delight to have at my property. All questions answered and everything neat and tidy when you finished. I'm confident that I have a high quality system which will last me to the end of my days :)
Panel rating: 4/5
Inverter rating: 4/5
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Amazing installer!

Great experience, friendly team and worked with us to find the right solution for our home. Always did what they said they would, on time & on budget. I’d highly recommend Andrew & the SolarBank team
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for the feedback Beau!
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Highly recommend Solarbank

Great experience overall from Andrew and the team. Andrew came out to the house and walked us through the options with a customized solution for the property and our needs. The installation was completed in one day and on the day that we had agreed. The installation team were very friendly and cleaned up everything after the install was completed. Andrew monitored the system to ensure correct functioning and ensured we were connected to the app and understood how to use it. It's great to deal with such a professional team and I would highly recommend Solarbank.

Supplier Reply:

Thank you for the great feedback Phil!
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Great Experience

Andrew and the team were great from start to finish.

Communication was clear and forthcoming and Andrew provided straight forward answers to all my questions.

Installation was quick, and efficient and they left the property tidy.

Supplier Reply:

Thank you for the feedback Tony.
Much appreciated.
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100% recommend going with Solarbank

We were looking to install a fairly large system (15-16kw) plus a battery.

We quoted with 4 separate companies (via Solar quotes).

To be honest, they all came back within a few thousand of each other (not to say a few thousand dollars isn't important; but in the general scheme of things, there wasn't a major financial factor that swayed the vote)

Our biggest concern / pain point was skill of the installers and the quality of the overall installation.

I'll just jump to the point here - the crew that arrived from Solarbank were absolutely top tier; they were lovely guys, were well trained, respectful of our property, and were meticulous with the installation.

If you want great quality hardware, installed with the care and precision - Solarbank were amazing.

Supplier Reply:

Thank you for the great feedback Sebastian! We're glad to hear you're so happy with your system and the installation.
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Happy Camper

Upon receiving three quotes on three different solutions and after reviewing a lot of helpful information from SolarQuotes articles, I concluded Andrew from Solarbank had the optimum solution for my property.

The installation was carried on a date that I could be in attendance and with 50 years in the construction industry, I was very impressed with the install. An excellent experience on all fronts, a really good job.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Stuart,
Thank you for your feedback. Great to get your solar and battery system installed in such a neat way!
Glad to hear you're happy with everything.
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Excellent service

Andrew from Solarbank was very helpful from the initial consulation right through to post installation at both educating on the best system for my situation and keeping me informed on progress. Very responsive and easy to deal with. Would highly recommend.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for the feedback Stuart. Great to hear you're happy with your installation.
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Great Solar Install Experience

The entire process, from the initial quotation to the installation was incredibly smooth.

Andrew demonstrated a genuine willingness to understand and accommodate my preferences.

Installation day was hassle-free, the team was very professional, friendly, and efficient. They took the time to confirm the placement of everything and cooperated with me on the power shutdown. Everything was up and running in less than a day.

So happy I chose Solarbank. I am very satisfied with the outcome and highly recommend Andrew and his team.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for the great feedback Andrew!
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Highly recommended

Very pleased with Andrew & Solarbank. Really appreciated the lack of high pressure sales tactics & informed approach. Installers were great & all went smoothly.

Supplier Reply:

Thanks for the feedback Cate!
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Solarbank Review

Andrew came to our house on time as he indicated he would, reviewed and discussed our requirements in a no frills way. everything he recomended was in plan english with no fancy up selling. we received several quotes and made the decision to go with Solarbank.

Andrew also steered us in the right direction to engage an electrician as we needed to have modifications to our switchboard to allow for the upgrade of our electrical meter. in the end we decided to engage Solarbank for panels only at this stage which we willl review down the track and install a battery if need be. The installation took a day, the guys cleaned up after themselves, which is a bug bear of mine, the system was on line that afternoon generated power.

Couldnt be happier with the job and would recomend Andrew and Solarbank to anyone looking to install Solar.

Inverter rating: 5/5

Supplier Reply:

Thanks for the great feedback Grahame!
Much appreciated.
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Very happy

Very professional and knowledgeable. Cleaned up some minor damage to concrete on installation immediately. Highly recommend.
Inverter rating: 5/5

Supplier Reply:

Thank you Mark. Great to hear you're happy with your installation.
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So easy… all questions answered and simple install

Andrew was great, answering every little question and ensuring understanding pre and post sale. The panels look great on the roof (we can hardly see them) and they seem to be doing what was expected. Great service and product
Inverter rating: 4/5

Supplier Reply:

Thank you for your feedback Bev!
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Very happy

Andrew knows his stuff as does his crew. He supplied us a top line system and great advice. Puntual, everything went as planned with a very tidy outcome.

Supplier Reply:

Thanks for your feedback Chris. Great to hear you're happy with your installation and experience with us.
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Professional and Excellent

Solarbank are a professional company providing high quality solar systems. Andrew and his team made the process very easy and worked with respect, understanding and very customer focused. Andrew must be so proud of his team who delivered a quality system quickly. All workers have high knowledge of what they were doing. Very impressive and hghly recommended.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you David. Yours was a great installation to design and deliver.
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No worries

No fuss, no mess, no BS. Just a very professional attitude and service, its a pleasure to do business with Solarbank.

Supplier Reply:

Thank you for your feedback Richard.
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Professional process

Sales quoting process was very efficient, details & questions that we had were explained clearly.
Installation was a breeze, all installers were polite, efficient & the job was completed very professionally.
Customer service is excellent - they organised grid connection & have been very prompt & professional with any follow up required.

Supplier Reply:

Thanks for your feedback Kym. Your system will serve you well!
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Solarbank review

Andrew was polite and veryhelpful
His team are very good
Its only the first day after install
And we look forward to great solar relationship

Supplier Reply:

Hi Joe,
Thanks for the feedback. Looking forward to hearing about your reduced bills in the future.
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Professional Install & Great After Service

From our initial phone enquiry the company were professional, helpful and on the ball. The installation process was punctual and seamless. The after install service has been second to none. Would not hesitate in recommending this company.

Supplier Reply:

Thanks for your feedback David!
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Solarbank

Solarbank installed our solar paneling and I found Andrew and his team very professional and polite. I was very happy with the job they have done.
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Highly professional installation

Very satisfied with the solar installation and would highly recommend Solarbank Australia. The sales/quotation process was conducted in a thorough and upfront way with all questions answered. The installation team were, on time, polite, and highly professional and went to an extra effort to wire the system internally. The customer service was excellent throughout the process with Solarbank contacting my electricity provider and distributor after the install.

Supplier Reply:

Hi Scott,
Thank you for the feedback. Great to hear you're happy with the installation and process.
Andrew.
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Solarbank (Northern Beaches, Sydney) Fronius inverter

This firm has been a delight to deal with.
The quoting was professional, timely and the pricing attractive. There was no attempt to oversell and in fact, demonstrated I did not require as big a system as quoted by others.
The installation was conducted in a single day, the installation team a delight to have on the premises. They were friendly, tidy, polite and kept me well informed as the work progressed. The power from the grid, naturally, had to be switched off temporarily - I was given plenty of notice and the interruption was very brief. The team arrived on site with a 10kw invertor although a 8kw was quoted. Rather than delay the installation Solarbank kindly installed the larger capacity unit at no cost to me. Co-ordination with my supply provider was included.
The service post installation to sort a couple of niggles was undertaken cheerfully, promptly and efficiently.
I am more than happy to recommend Andrew and his team to any prospective purchasers.
Regards
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Loved the service by Solarbank

Andrew from Solarbank came out to quote promptly. He talked us through the whole process. We decided to go ahead based on a friend's recommendation, price and their products.
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Great advice and a quality installation

Solarbank was excellent throughout the process, from initial quote through to installation and meter updates. He offered good advice and really thought about how best to maximise our system for a reasonably complex roof with north, east and west facing aspects.

Communication was very good, Andrew was always easy to contact and responded quickly.

Installation was effortless, a very experienced team who arrived on time, got everything up and running quickly and to a high standard, leaving the site as clean as they found it.

Supplier Reply:

Hi David,
Thank you for your feedback. We enjoyed designing and installing a solar and battery system to get the most from your roof.
Great to hear you're happy with the result and process.
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An incentive was offered by Solarbank for this review. Learn more here.

Efficient Installer

Quoting process was straight forward. In regards to value for money and quality of system, we are happy so far but time will tell.
Installation was quick and efficient, staff polite and tidy.
Andrew provided excellent customer service also with the grid connection.

Supplier Reply:

Hi Dieter,
Thank you for your feedback. Much Appreciated!
Kind regards,
Andrew
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Smaller company service and ethics - deal with the owner

Andrew and his crew have been calm, professional and helpful from first contact.

I had some specific requirements, and these were all met in the quoted and installed system. No surprises on the day, no extra charges - what was installed is exactly what was proposed. Easy.

The install crew was friendly, helpful, polite and cleaned up afterwards. Power shutoffs to the house were advised in advance. The work was neat and tidy, with no loose ends or shortcuts that I can identify.

If you are wary of being given the run-around by sharp sales techniques from the big companies (and you are in the northern part of Sydney), then at least give Andrew a call.

Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Richard,
Thank you for your feedback. We really enjoyed working with you to get your impressive Fronius/BYD solar and battery system designed and installed.
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Great experience

From initial contact through to post-installation the experience with Solarbank was great. Straightforward quoting process and the contract was in plain english. The installation team was excellent, very professional, the site was left spotless and they provided clear communications throughout. A pleasure to have on-site. Highly recommend the Solarbank team.

Supplier Reply:

Hi Angela,
Thanks for your feedback. Great to hear you're happy with your installation and the process.
Andrew
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A little more expensive, but totally worth it

I got several quotes, and chose to go with SolarBank due to the open and clear engagement I had with them. Andrew has been fantastic before and after the install, highlighting the specific challenges with my property and how best to manage them. He and the team took the time to answer all of my questions and ensured I understand the system and what I was getting. In the end, I've got an excellent system, with a very professional installation. A friend had a similar install around the same time as me with one of the bigger players, but had a very different experience, both with the install and the system, not getting the same level of visibility into how his system is performing.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Shawn,
Thank you for your feedback. Glad to hear you're happy with your system and installation.
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Professional installer. Knows his solar. Great team.

I would highly recommend Andrew and his team from Solarbank. From the start of the quoting process Andrew came across as very knowledgeable about solar. Any questions I had, he was able to answer. The installation was done within a day. They were punctual, polite and left the place tidy. Andrews customer service was exceptional. He helped organise everything. A great team to work with.

Supplier Reply:

Hi Marko,
Thanks for your feedback. Very glad to hear you're happy with the installation.
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Great service

A seamless, timely and efficient process - from quote to installation was a pleasure to deal with Solarbank. Great job well done, thanks.

Supplier Reply:

Hi Stewart,
Thank you for your feedback!
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Amazing installation done on a tricky site

I shopped around for a bit and had a couple of solar installers in mind. Andrew from Solarbank ended up blowing me away with his knowledge and patience answering my many questions. He was able to come to my house pretty soon after we chatted on the phone and the initial install date he gave me was actually *too soon* as I had some work to get done before the install could go ahead. I was expecting to spend way more for a smaller system.

In the end the install was trickier than expected due to the nature of my house but they got it done anyway and I am so happy with the results. I will definitely consider going back for a storage solution or a new install if I ever move house.

Supplier Reply:

Hi Tyler,
Thank you for your feedback. It was great to overcome the challenges of your site and get you up and running with a great system.
Thank you.
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Beautiful Installation!

Easy from quote to finish. Punctual, new exactly what they were doing. So happy with the end product and result.

Supplier Reply:

Hi Michelle,

Thank you for your feedback. We hope you enjoy your new Solar and Tesla Powerwall!
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Excellent

Andrew was helpful and happy to discuss the pros and cons of various options during the quotation stage. The quote was accurate to what was discussed, and was comparable in price to other quotes I received.

The install went smoothly - the guys turned up on time, were professional, and made sure I was happy with solutions to any issues they came across.

Overall, a positive experience - would certainly use them if I was in the market for Solar again.

Supplier Reply:

Hi Michael, Thank you for the great feedback. We're glad you're happy with your system and the installation.
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Straightforward to deal with and a high quality result.

I called Andrew at Solarbank after he installed systems for both my Brother and Father. He was easy to deal with and quickly provided a quote, and when agreed scheduled in a date for install.

The team arrived on-site exactly when they said, and went about completing a really high quality install. Everything needed was included - even re-terminating some cabling for the internet connectivity.

I was assisted in getting the system online and understanding the shutdown procedure if needed. The phone app to view system performance was available to me on same day as installation. Communication with my provider was completed in my behalf. The team also took care of the warranty registration providing for 10 year coverage of the inverter.

I highly recommend Andrew and the Solarbank team.

Supplier Reply:

Hi Martin,
Thanks for your feedback. Great to hear you're happy with the process and installation.
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An incentive was offered by Solarbank for this review. Learn more here.

A seamless process with an exciting and beneficial outcome

Quotation was detailed and informative,
coupled with an efficient and trouble free installation.
Customer contact was very professional, grid connection and solar rebate was handled completely by Solarbank.
I would highly recommend the Solarbank team.

Supplier Reply:

Hi Pamela,
Thank you for the feedback. It was great to get such an aesthetically pleasing and high performing outcome.
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Fantastic Installation

A clear standout from beginning to end in terms of knowledge, aesthetics and attention to detail. Only recommends top quality panels and inverters. Very happy and highly recommended.

Supplier Reply:

Hi Cameron,
Thanks for your feedback. Great to hear you're happy with the installation!
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Premium installation and service

Andrew and his team were porfessional in every aspect of the installation - from inspection of the property before quoting to the actual install day and organising grid connection after, his attention to detail, service and friendly team are worth every dollar. If in Sydney, absolutely ensure you request a quote from the team.

Supplier Reply:

Thank you Ben for the feedback. Great to hear you're happy with the system and installation.
Andrew.
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Professional, timely and careful

The whole experience of dealing with Andrew and his team was straight forward and easy to manage. His advice has proved to be accurate and the system he installed is faultless. I can highly recommend this company.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Paul, Thank you for your feedback. Great to hear you're happy with your system and installation experience.
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Excellent Service and Installation

The whole process was perfect, excellent explanation on the system prior to purchasing by Andrew, then installation was done so professionally by Paul and his team, could not fault any part of the process.

Supplier Reply:

Hi Shane,
Thanks for the great feedback! Glad to hear you enjoyed the process and are happy with your new Solar System.
Andrew.
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Trouble Free Install from Quote to Completion

Andrew and his team did a great job on my solar system supply and install.
Did what they said they were going to do, when they said they would do it.
Highly recommended...!

Supplier Reply:

Thanks for the feedback Brent! Glad to hear you're happy with your new solar power and Tesla Powerwall installation!
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A breath of fresh air

My solar system was installed on 1 December 2022. My home in on the northern beaches.

I was reasonably well read on home solar (beforehand) and had a number of solar quotes for my home.

Solarbank was the only company that insisted on seeing my home before sending me a quote to ensure its accuracy.

This meant a lot to me as they wanted to ensure the design would not leave any ugly architectural consequences (which can result from conduits over roofs / along external walls and placement of inverter etc.). These design aspects should not be overlooked.

Their advice and recommendations were factually correct and this built trust with me from the outset.

The install went well and the communication throughout the process was first class. I recommend Solarbank.

Shane

Supplier Reply:

Thank you Shane for your feedback. It was great to get a design that performed well and worked aesthetically. Great to know you're happy with the result.
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