Tindo Solar Reviews
4.3
Leave a review Based on 89 reviews
- 5 star 21
- 4 star 53
- 3 star 10
- 2 star 4
- 1 star 1
Average Customer Review
- Value 4.08
- System Quality 4.49
- Customer Service 4.17
- Installation 4.55
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About Tindo Solar, Solar Installers
Tindo Solar are the *only* Australian solar panel manufacturer. They are based out of Adelaide (Mawson Lakes) but have an installer network that covers the whole of Australia. Their "Karra" solar panel comes as a DC panel or an AC Solar Panel with an integrated Enphase micro inverter.
Tindo Solar Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Customer service was awful, contractors had no idea didn’t even bring a tape measure once they got their money they wouldn’t even come back for follow up call due to a problem I was having????????????
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Tindo Solar have been exemplary in providing warranty support of our solar system, in particular replacing faulty SolarBridge micro-inverters. In addition, when SunPower unexpectedly and disappointingly shut down the SolarBridge Power Portal in March 2018 preventing online monitoring of panel performance, Tindo Solar provided outstanding support with a solution; specifically installing a Solar Analytics module which allows both online monitoring of panel performance and real-time power consumption on multiple circuits. Overall I have no hesitation in recommending Tindo Solar for the high quality of their locally manufactured solar panels and their responsive customer support.
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After 6 months we have managed to reduce our bill by 2/3. I see that as a good result. I have not given 5 stars as it's early days yet.
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Im giving an update On our 3.32kw tindo solar installed back in Nov 2017.
It has now been 5mths since installation. This system is performing extremely well. 1st quarter bill consisted of 50 days without solar and 42 days with solar. Bill total was $127.00 on 8th jan 2018. Just received our second bill 10th April and we are in credit even though the energy price increase and we also have ordinary storage electric hot water which we are charged that energy for heating through the night.
Performance is outstanding.
Had a grid issue back in early March where the inverter was shutting down for short time through a few days, but Tindo was quick to sort this out.
Having wifi on your inverter shows exactly what is happening during the day so you can relay information to the supplier.
Our system consists of 12x Kara 275 panels and a Solax tx inverter = 3.32kw. Best it’s produced for a day is 24.2kw.
Our ave consumption is now 5.6 kw a day compaired to 15.51 kw this time last year.
I hope this information helps someone that is unsure about getting solar. Show additional information
It has now been 5mths since installation. This system is performing extremely well. 1st quarter bill consisted of 50 days without solar and 42 days with solar. Bill total was $127.00 on 8th jan 2018. Just received our second bill 10th April and we are in credit even though the energy price increase and we also have ordinary storage electric hot water which we are charged that energy for heating through the night.
Performance is outstanding.
Had a grid issue back in early March where the inverter was shutting down for short time through a few days, but Tindo was quick to sort this out.
Having wifi on your inverter shows exactly what is happening during the day so you can relay information to the supplier.
Our system consists of 12x Kara 275 panels and a Solax tx inverter = 3.32kw. Best it’s produced for a day is 24.2kw.
Our ave consumption is now 5.6 kw a day compaired to 15.51 kw this time last year.
I hope this information helps someone that is unsure about getting solar. Show additional information
In all our dealings with Tindo Solar, we have experienced courtesy from every person we have spoken to. When we thought we had a problem, it was solved efficiently and promptly. There wasn't a problem with the equipment, the problem was with S.A. Power Networks, who without telling anyone, used a bypass on a sub station while they worked on the sub station, without a regulator on the bypass and this caused very high voltages to come down the line. Our system was delivered within the time frame quoted and for the price that was quoted. Tindo Solar is a South Australian Company , this was another reason why we chose Tindo, because it was local and Australian. We have now experienced their excellent after sales service and appreciated being able to ring the Company and speak to a real person and not a computer. Keep up the good work Tindo.
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Having the battery with the Solar PV has made all the difference. The battery discharges every evening and charges up pretty quickly when the Solar is delivering
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It was a good experience; everything was explained, quality fit out and most to the applications to install the system was done. The installers were very professional and organised, they also cleaned up the site after the install.
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Happy with Tindo installation although the sales staff need a bit of polishing up. We have also informed them of the same
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Install was good, sales person was the best but terrible after sales and communication, and tindo also don’t honour their word by paying out the referral fee for any person they are recommended to them, so won’t be doing that anymore.
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Terrible after sales service. 18 months after purchase the micro inverters started to fail. I’ve been running at 30% spec’d capacity for over six months now with no repair in sight. A $16k system that I can honestly say is rubbish value for money.
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I purchased 20 panels in 2013 with the Sunpower power manager. That power manager failed and was replaced in Dec15. Then it stopped communicating and I discovered only later that 18 of my 20 panels were working. Tindo replaced these inverters. They say they replaced all 20 but I have no way of verifying this. Then they said I had to pay for a new power manager because the old power manager would not work with the new inverters. They tries to charge me $550 for this. I offered 1/2 in early Oct 17 and the new inverters were installed at the end of Oct 17. They refused my offer and have been robo texting me (35 to date) chasing payment. I spoke to Consumer affairs and they advised not to pay. Now I have Tindo (Robert) threatening to disconnect the power manager and they claim that they don't know if this will impact on the panels and their generation. Amazingly bad public relations in my view and seems to be consistent with other comments. If you are paying more than other suppliers to assist a local SA company then you would expect better.
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We have had our system for approx 4 years and have had NUMEROUS micro inverter failures. Now all of my micro inverters will be replaced by another brand on the 9th Feb. I'm now expected to pay for the monitoring system($550) which according to Tindo is a great deal. According to me not so good!! Why should I have to pay anything considering their system has failed.. I will be contacting consumer affairs. I'm sure I'm not the only one this has happened to so please comment if you have any feedback from consumer affairs.
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Very willing to answer all my questions and requests. They ticked a lot of boxes from your checklist.
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Hi Finn; I'm unable to comment on the system as it's not going to be installed until later this month.
I opted for the Tindo 275W panels (20 of) which should give us 5.5kW. Chose them because as you know, they're made in SA, and I didn't reckon a tier 1 panel made overseas would be any better. Show additional information
I opted for the Tindo 275W panels (20 of) which should give us 5.5kW. Chose them because as you know, they're made in SA, and I didn't reckon a tier 1 panel made overseas would be any better. Show additional information
Tindo did an amazing job, they were very helpful and professional, and I felt very comfortable with them from the beginning. They took the time to understand my needs and gave me very sound advice.
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I love the fact that Tindo is a local manufacturer of solar panels with performance geared to our climate.
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Location is Ballarat Victoria. System installed over 2 days consisting of - 18 Tindo 275 panels with 18 Enphase micro-inverters. Mostly exceeding estimated average generation of 17.77 kWh/day (more than 30 kWh/day with little cloud) during first week. Awaiting supply and installation of Tesla Powerwall 2 (still months away) but apparent through Enphase Envoy Enlighten monitoring supplied, that we will be mostly self-sufficient eventually. Most of the PV generation is being exported to the grid - with appliances now using mostly solar power during the day.
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Since installation I have had numerous inverter failures and the service to replace/ repair the failed items is terrible. And the customer relations is non existent. Reported failed inverters over a month ago and still no one has bothered to contact me regarding rectification. I now have two out of 8 inverters producing zero output. This is actually costing money every day, there is no output and I am seriously annoyed and contemplating contacting consumer affairs.
I would not recommend this company or its products to anyone. Show additional information
I would not recommend this company or its products to anyone. Show additional information
We went with Tindo Solar. We also got quotes outside the ones you referred. We went with Tindo as they assemble their panels here in SA and are owned by a long term business Cool or Cosy. Also supporting SA and 80 kms away if anything goes wrong. We bought 2 systems being 3.32kW for our home and our rental. One has been switched on and the performance so far is producing excellent results. The panels on roofs are near to north and start producing @ 8am to 7pm on a clear day at 26 degrees on the 8/11/17. Max production has been 24.5. This is way above prediction for November. Roof is prime direction.
Panels are Karra 275 with x1 Solax inverter with extended warranty. Systems were a little dearer and installation was a smooth process. All other quotes were good but Cool or Cosy have the longest business years. Show additional information
Panels are Karra 275 with x1 Solax inverter with extended warranty. Systems were a little dearer and installation was a smooth process. All other quotes were good but Cool or Cosy have the longest business years. Show additional information
We bought 2 dc systems of both 3.32kw for our house and our rental. Systems consist of 12 Karra 275 panels and a Solax inverter each. Meter was changed on the 6th Nov 2017 on one house. Other still to get meter. House is in Murray bridge, south australia and panels face near to north. Yesterday total production at 7.00pm was 24.2. They started producing minor from 8am. We have friends with 12 unknown imported panels a year old and max production on a 26 degree day they get is 21. We are uses of 13kw a day. So only a portion will go back to the grid. That’s ok as all we wanted was a system to cover what we use but going on how the karra 275 are producing we will build enough credit for winter months. Big is not better unless you consume most as why should retailers get your power for cheap.
I had several quotes and chose tindo. Their price was a bit dearer but not by a lot. Their installers were so professional. Thanks Matt, Jamie, and robin. Thankyou Jason. One system is better than predicted on quote. Prediction on quote for Nov was 18.
I hope this helps anyone that is confused about going solar and what to choose. The moral is you get what you pay for and there is some cheap and nastys out there. Also Thankyou Finn, your site is very informative. We did lots of reading to understand solar before we chose. Show additional information
I had several quotes and chose tindo. Their price was a bit dearer but not by a lot. Their installers were so professional. Thanks Matt, Jamie, and robin. Thankyou Jason. One system is better than predicted on quote. Prediction on quote for Nov was 18.
I hope this helps anyone that is confused about going solar and what to choose. The moral is you get what you pay for and there is some cheap and nastys out there. Also Thankyou Finn, your site is very informative. We did lots of reading to understand solar before we chose. Show additional information
System will be installed in 2 weeks along with a Rheem solar with electric boost hot water service from Green Energy needs in Moorabin.
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Tindo were the only ones to come out to my house and bother to give me a proper quote. Everyone else was over the phone.
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Overall a smooth and easy transaction. The panels have been in place for 2 months and are performing well. More expensive than some other companies, but appear worth it if you want to support Aussie made.
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Two of the suppliers you suggested contacted me but only one actually sent a quote. There was no follow up when I didn't contact them after the quote. They really didn't seem interested in my business.
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The system was installed less than two weeks from the quote and they also organize the meter from SA Power Networks which was installed less than two weeks later. Very happy with the system as it actually can generate higher than specified size.
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Lightning fast process.
Super professional.
Locally made panels. Show additional information
Super professional.
Locally made panels. Show additional information
I chose this supplier, because 1 . My neighbour recommended them, 2. They manufactured the panels in Australia'
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After much research I had Tindo Solar panels installed. They were more expensive than other systems but I was attracted to the fact that they are a South Australian company and therefore local to ensure ease of repairs should they be needed, each panel has its own inverter meaning that if one failed, then only 10% failed, the 25 year warranty was exceptional. My partner installed a system, we both recommended them to my daughter and she installed a system as did many of our friends upon our recommendation look at them. All went well for 3 years and when I received my electricity bill, I realised that something was wrong. I made a call and was told that they would get on to it. I made more calls and sent emails before I had to take time off from work and come home to speak with one of the customer service people in the Philippines. This is when they discovered that 9 of my 10 inverters were not working. They then organised all 10 to be replaced along with a new power manager. This was done 2 months into the next billing cycle. When that was done the power manager only showed 9/9 working and again it took several emails before that was rectified. My first two bills for 2016 I was in credit. My first 2 bills for 2017 I am hundreds of $$$ out of pocket. They will not come to the party to compensate customers. The new owner and the new Service and Warranty Manager are absolutely not interested in looking after existing customers. Needless to say, bad news travels fast and I will certainly be advising all my connections (either by word of mouth or by social media) to avoid this company at all costs. The only one person there who has been helpful is the Customer Service representative, Bronwyn.
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I researched for some Australian made product and found Tindo Solar. The efficiency of the panels according to Choice was not as good as some others, but the independent testing with live readouts done by a research group in Central Australia, showed them to be just as efficient as those recommended by Planet Power. I want to support Australian product and enterprise where possible, when the product is good and comparably priced.
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Overall, the panels are working very well, sure you can get cheaper deals, but I know that tindo are only a phone call away, and I have reached the manufacturer not a middle man.
Anyone considering solar panels look at Finns data base, check out a few forums, and then go with your Gut Show additional information
Anyone considering solar panels look at Finns data base, check out a few forums, and then go with your Gut Show additional information
Overall very good experience in buying from Tindo. Delivered on all they said committed to do. I paid more for the system however, it is SA Made and believe in supporting Australian Made. Also went for an AC system instead of DC for scalability and distict advantages AC Systems has with microinverters on all panels.
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As the system has been in for less than a month, it is too soon to form an opinion on the performance as yet, we'll have to wait until the next account from our electricity retailer
Also, you should be aware of the Trustpilot review which I sent on or about the 10th of March, re my experience with your crew, the receipt of which was acknowledged by Johnathan Show additional information
Also, you should be aware of the Trustpilot review which I sent on or about the 10th of March, re my experience with your crew, the receipt of which was acknowledged by Johnathan Show additional information
System worked well for approximately 2 years then power bills increased. Checked Solar Bridge. All panels output low, several at zero. Called Tindo Solar early January 2017. Several calls and emails later I was informed probable micro inverter failure and that Solar Bridge had been sold to an Asian company. Over an hr spent conversing with someone in Manilla. 3 months later still nothing done. Will be taking case to Ombudsman.
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Very simple company to deal with not pushy came and gave us a quote left it with us answered all our questions and I asked a lot over two weeks while we decided. They have great service and the system is fantastic
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Wish I had made the switch sooner.
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Great team kept in contact with me even after the instillation
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Sales person was excellent sold us your company and the installer Luke was very good, both very helpful.
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Takes a long time to get data access and password
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The installers were all excellent! and there was no debris left on the roof. Only time will tell if the product will stand up to the test of time. Thanks everyone.
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Tindo have been fantastic the whole time, the only holdup on the solar was because of our power provider (Alinta). Tindo have been very patient and persistent with having to deal with them. Service by Tindo has been fantastic.
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Communication was excellent any questions we had were answered straight away.
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