Tindo Solar Reviews
4.3
Leave a review Based on 105 reviews
- 5 star 27
- 4 star 60
- 3 star 12
- 2 star 4
- 1 star 2
Average Customer Review
- Value 4.09
- System Quality 4.50
- Customer Service 4.19
- Installation 4.56
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About Tindo Solar, Solar Installers
Tindo Solar are the *only* Australian solar panel manufacturer. They are based out of Adelaide (Mawson Lakes) but have an installer network that covers the whole of Australia. Their "Karra" solar panel comes as a DC panel or an AC Solar Panel with an integrated Enphase micro inverter.
Tindo Solar Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
The best thing we ever purchased our electricity bill went from $600+ down to $180 per quarter if you haven't got the best solar panels from Tindo solar your flaming mad South Australian owned at Mawson Lakes from start to finish the whole experience was fantastic every one involved from the salesman Daryl to Jarrod in the office the guys who installed the system all professional on time every thing left neat and tidy if you don't get a Tindo solar system
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Installer did not know how to connect it to the internet
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System works perfectly, installation was smooth and the sales team was super nice and caring.
After sales experience was great with the monitoring system and the customer service guys making sure i was happy with the product. Show additional information
After sales experience was great with the monitoring system and the customer service guys making sure i was happy with the product. Show additional information
I am absolutely disgusted with the after sales service from Tindo. We have a big system which is underperforming. Over half a dozen microinverters have failed, which they refuse to replace unless we pay for the electrician to do so. No monitoring system now as enecsys went into administration. Save yourself money & heartache & go with a different company. We bought our system in the first year they were open, to support the aussie market. Big mistake. Absolute garbage, esp when I'm still getting electricity bills over $1000. Taking it to consumer affairs.
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I bought from Tindo because it is a south Australian company and had heard it's service was very good. This has proved to be the case I am very happy with the system so far and intend to extend it to a battery.
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From our first visit to Tindo Solar, throughout the purchase and installation, plus follow up communications with Tindo we have had nothing but first rate experiences with them. We are very happy with the performance of our solar system which was purchased in June, and would very definitely recommend both their product and their personnel. We really appreciated the service we have received, and the fact that Tindo follow up to make sure everything is continuing to work as expected is another plus for them.
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They were very helpful and quick on getting the job done
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Tindo have been fantastic from start to finish. People need to look at the 'whole' picture when buying a system & research the price against:
1. Quality (of system & customer service)
2. Longevity of system
3. Performance (investigate this! Tindo OUT PERFORMS other products. The others use an advertising budget so people are familiar with the name)
4. Guarantee (how long will they stand behind their product?)
5. Future/Deals (Tindo offers GREAT deals, plus I can add to my system eg Battery/extra panels without any hassle)
6. Monitoring Service
Not only am I getting the BEST possible product/service for my money, I am supporting Australian made & can go to the factory to talk with the people! Show additional information
1. Quality (of system & customer service)
2. Longevity of system
3. Performance (investigate this! Tindo OUT PERFORMS other products. The others use an advertising budget so people are familiar with the name)
4. Guarantee (how long will they stand behind their product?)
5. Future/Deals (Tindo offers GREAT deals, plus I can add to my system eg Battery/extra panels without any hassle)
6. Monitoring Service
Not only am I getting the BEST possible product/service for my money, I am supporting Australian made & can go to the factory to talk with the people! Show additional information
I actually thought Tindo was one of your 3 quotes....
Very happy with the 5kw premium system with lifetime solar analytics subscription. There were cheaper systems but I am very confident in Tindo's quality. Also I found your website very useful to cut through the minefield of information so thanks Finn and thanks Vince and the Tindo team. Show additional information
Very happy with the 5kw premium system with lifetime solar analytics subscription. There were cheaper systems but I am very confident in Tindo's quality. Also I found your website very useful to cut through the minefield of information so thanks Finn and thanks Vince and the Tindo team. Show additional information
From the get go the sales person explained everything to me. We then needed to modify placement on roof which wasn't an issue at all.
The installers were fantastic and did a professional job in a timely manner. A local SA company producing quality solar panels for Australian conditions, what more could you ask for. Would not hesitate on recommending Tindo Solar to anyone contemplating the installation of a solar system. Show additional information
The installers were fantastic and did a professional job in a timely manner. A local SA company producing quality solar panels for Australian conditions, what more could you ask for. Would not hesitate on recommending Tindo Solar to anyone contemplating the installation of a solar system. Show additional information
Best investment we have ever made.
Tindo have been absolutely fantastic to deal with right from the beginning of our enquiry.
Excellent service provided by everyone including the installers.
Excellent customer service as we as follow up calls.
Thank you to each and everyone at Tindo Solar. Show additional information
Tindo have been absolutely fantastic to deal with right from the beginning of our enquiry.
Excellent service provided by everyone including the installers.
Excellent customer service as we as follow up calls.
Thank you to each and everyone at Tindo Solar. Show additional information
I would not hesitate to use tindo solar again and recommended them to my son who also had them install a system and is just as happy.
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I spent a lot of time checking out solar on the roof, would I get my money back would its de worthwhile,I asked the salesperson a lot of. questions and received honest answers, I an now very happy about the decision I made to have them installed and yes they are so far paying for themselves, I chose tindo Solar for quality and an Australian built and serviced here by Australians.
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Tindo Solar have been exemplary in providing warranty support of our solar system, in particular replacing faulty SolarBridge micro-inverters. In addition, when SunPower unexpectedly and disappointingly shut down the SolarBridge Power Portal in March 2018 preventing online monitoring of panel performance, Tindo Solar provided outstanding support with a solution; specifically installing a Solar Analytics module which allows both online monitoring of panel performance and real-time power consumption on multiple circuits. Overall I have no hesitation in recommending Tindo Solar for the high quality of their locally manufactured solar panels and their responsive customer support.
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After 6 months we have managed to reduce our bill by 2/3. I see that as a good result. I have not given 5 stars as it's early days yet.
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Im giving an update On our 3.32kw tindo solar installed back in Nov 2017.
It has now been 5mths since installation. This system is performing extremely well. 1st quarter bill consisted of 50 days without solar and 42 days with solar. Bill total was $127.00 on 8th jan 2018. Just received our second bill 10th April and we are in credit even though the energy price increase and we also have ordinary storage electric hot water which we are charged that energy for heating through the night.
Performance is outstanding.
Had a grid issue back in early March where the inverter was shutting down for short time through a few days, but Tindo was quick to sort this out.
Having wifi on your inverter shows exactly what is happening during the day so you can relay information to the supplier.
Our system consists of 12x Kara 275 panels and a Solax tx inverter = 3.32kw. Best it’s produced for a day is 24.2kw.
Our ave consumption is now 5.6 kw a day compaired to 15.51 kw this time last year.
I hope this information helps someone that is unsure about getting solar. Show additional information
It has now been 5mths since installation. This system is performing extremely well. 1st quarter bill consisted of 50 days without solar and 42 days with solar. Bill total was $127.00 on 8th jan 2018. Just received our second bill 10th April and we are in credit even though the energy price increase and we also have ordinary storage electric hot water which we are charged that energy for heating through the night.
Performance is outstanding.
Had a grid issue back in early March where the inverter was shutting down for short time through a few days, but Tindo was quick to sort this out.
Having wifi on your inverter shows exactly what is happening during the day so you can relay information to the supplier.
Our system consists of 12x Kara 275 panels and a Solax tx inverter = 3.32kw. Best it’s produced for a day is 24.2kw.
Our ave consumption is now 5.6 kw a day compaired to 15.51 kw this time last year.
I hope this information helps someone that is unsure about getting solar. Show additional information
In all our dealings with Tindo Solar, we have experienced courtesy from every person we have spoken to. When we thought we had a problem, it was solved efficiently and promptly. There wasn't a problem with the equipment, the problem was with S.A. Power Networks, who without telling anyone, used a bypass on a sub station while they worked on the sub station, without a regulator on the bypass and this caused very high voltages to come down the line. Our system was delivered within the time frame quoted and for the price that was quoted. Tindo Solar is a South Australian Company , this was another reason why we chose Tindo, because it was local and Australian. We have now experienced their excellent after sales service and appreciated being able to ring the Company and speak to a real person and not a computer. Keep up the good work Tindo.
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Having the battery with the Solar PV has made all the difference. The battery discharges every evening and charges up pretty quickly when the Solar is delivering
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It was a good experience; everything was explained, quality fit out and most to the applications to install the system was done. The installers were very professional and organised, they also cleaned up the site after the install.
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Happy with Tindo installation although the sales staff need a bit of polishing up. We have also informed them of the same
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Install was good, sales person was the best but terrible after sales and communication, and tindo also don’t honour their word by paying out the referral fee for any person they are recommended to them, so won’t be doing that anymore.
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Terrible after sales service. 18 months after purchase the micro inverters started to fail. I’ve been running at 30% spec’d capacity for over six months now with no repair in sight. A $16k system that I can honestly say is rubbish value for money.
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I purchased 20 panels in 2013 with the Sunpower power manager. That power manager failed and was replaced in Dec15. Then it stopped communicating and I discovered only later that 18 of my 20 panels were working. Tindo replaced these inverters. They say they replaced all 20 but I have no way of verifying this. Then they said I had to pay for a new power manager because the old power manager would not work with the new inverters. They tries to charge me $550 for this. I offered 1/2 in early Oct 17 and the new inverters were installed at the end of Oct 17. They refused my offer and have been robo texting me (35 to date) chasing payment. I spoke to Consumer affairs and they advised not to pay. Now I have Tindo (Robert) threatening to disconnect the power manager and they claim that they don't know if this will impact on the panels and their generation. Amazingly bad public relations in my view and seems to be consistent with other comments. If you are paying more than other suppliers to assist a local SA company then you would expect better.
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We have had our system for approx 4 years and have had NUMEROUS micro inverter failures. Now all of my micro inverters will be replaced by another brand on the 9th Feb. I'm now expected to pay for the monitoring system($550) which according to Tindo is a great deal. According to me not so good!! Why should I have to pay anything considering their system has failed.. I will be contacting consumer affairs. I'm sure I'm not the only one this has happened to so please comment if you have any feedback from consumer affairs.
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Very willing to answer all my questions and requests. They ticked a lot of boxes from your checklist.
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Hi Finn; I'm unable to comment on the system as it's not going to be installed until later this month.
I opted for the Tindo 275W panels (20 of) which should give us 5.5kW. Chose them because as you know, they're made in SA, and I didn't reckon a tier 1 panel made overseas would be any better. Show additional information
I opted for the Tindo 275W panels (20 of) which should give us 5.5kW. Chose them because as you know, they're made in SA, and I didn't reckon a tier 1 panel made overseas would be any better. Show additional information
Tindo did an amazing job, they were very helpful and professional, and I felt very comfortable with them from the beginning. They took the time to understand my needs and gave me very sound advice.
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I love the fact that Tindo is a local manufacturer of solar panels with performance geared to our climate.
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Location is Ballarat Victoria. System installed over 2 days consisting of - 18 Tindo 275 panels with 18 Enphase micro-inverters. Mostly exceeding estimated average generation of 17.77 kWh/day (more than 30 kWh/day with little cloud) during first week. Awaiting supply and installation of Tesla Powerwall 2 (still months away) but apparent through Enphase Envoy Enlighten monitoring supplied, that we will be mostly self-sufficient eventually. Most of the PV generation is being exported to the grid - with appliances now using mostly solar power during the day.
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Since installation I have had numerous inverter failures and the service to replace/ repair the failed items is terrible. And the customer relations is non existent. Reported failed inverters over a month ago and still no one has bothered to contact me regarding rectification. I now have two out of 8 inverters producing zero output. This is actually costing money every day, there is no output and I am seriously annoyed and contemplating contacting consumer affairs.
I would not recommend this company or its products to anyone. Show additional information
I would not recommend this company or its products to anyone. Show additional information
We went with Tindo Solar. We also got quotes outside the ones you referred. We went with Tindo as they assemble their panels here in SA and are owned by a long term business Cool or Cosy. Also supporting SA and 80 kms away if anything goes wrong. We bought 2 systems being 3.32kW for our home and our rental. One has been switched on and the performance so far is producing excellent results. The panels on roofs are near to north and start producing @ 8am to 7pm on a clear day at 26 degrees on the 8/11/17. Max production has been 24.5. This is way above prediction for November. Roof is prime direction.
Panels are Karra 275 with x1 Solax inverter with extended warranty. Systems were a little dearer and installation was a smooth process. All other quotes were good but Cool or Cosy have the longest business years. Show additional information
Panels are Karra 275 with x1 Solax inverter with extended warranty. Systems were a little dearer and installation was a smooth process. All other quotes were good but Cool or Cosy have the longest business years. Show additional information
We bought 2 dc systems of both 3.32kw for our house and our rental. Systems consist of 12 Karra 275 panels and a Solax inverter each. Meter was changed on the 6th Nov 2017 on one house. Other still to get meter. House is in Murray bridge, south australia and panels face near to north. Yesterday total production at 7.00pm was 24.2. They started producing minor from 8am. We have friends with 12 unknown imported panels a year old and max production on a 26 degree day they get is 21. We are uses of 13kw a day. So only a portion will go back to the grid. That’s ok as all we wanted was a system to cover what we use but going on how the karra 275 are producing we will build enough credit for winter months. Big is not better unless you consume most as why should retailers get your power for cheap.
I had several quotes and chose tindo. Their price was a bit dearer but not by a lot. Their installers were so professional. Thanks Matt, Jamie, and robin. Thankyou Jason. One system is better than predicted on quote. Prediction on quote for Nov was 18.
I hope this helps anyone that is confused about going solar and what to choose. The moral is you get what you pay for and there is some cheap and nastys out there. Also Thankyou Finn, your site is very informative. We did lots of reading to understand solar before we chose. Show additional information
I had several quotes and chose tindo. Their price was a bit dearer but not by a lot. Their installers were so professional. Thanks Matt, Jamie, and robin. Thankyou Jason. One system is better than predicted on quote. Prediction on quote for Nov was 18.
I hope this helps anyone that is confused about going solar and what to choose. The moral is you get what you pay for and there is some cheap and nastys out there. Also Thankyou Finn, your site is very informative. We did lots of reading to understand solar before we chose. Show additional information
System will be installed in 2 weeks along with a Rheem solar with electric boost hot water service from Green Energy needs in Moorabin.
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Tindo were the only ones to come out to my house and bother to give me a proper quote. Everyone else was over the phone.
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Overall a smooth and easy transaction. The panels have been in place for 2 months and are performing well. More expensive than some other companies, but appear worth it if you want to support Aussie made.
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Two of the suppliers you suggested contacted me but only one actually sent a quote. There was no follow up when I didn't contact them after the quote. They really didn't seem interested in my business.
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The system was installed less than two weeks from the quote and they also organize the meter from SA Power Networks which was installed less than two weeks later. Very happy with the system as it actually can generate higher than specified size.
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Lightning fast process.
Super professional.
Locally made panels. Show additional information
Super professional.
Locally made panels. Show additional information
I chose this supplier, because 1 . My neighbour recommended them, 2. They manufactured the panels in Australia'
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After much research I had Tindo Solar panels installed. They were more expensive than other systems but I was attracted to the fact that they are a South Australian company and therefore local to ensure ease of repairs should they be needed, each panel has its own inverter meaning that if one failed, then only 10% failed, the 25 year warranty was exceptional. My partner installed a system, we both recommended them to my daughter and she installed a system as did many of our friends upon our recommendation look at them. All went well for 3 years and when I received my electricity bill, I realised that something was wrong. I made a call and was told that they would get on to it. I made more calls and sent emails before I had to take time off from work and come home to speak with one of the customer service people in the Philippines. This is when they discovered that 9 of my 10 inverters were not working. They then organised all 10 to be replaced along with a new power manager. This was done 2 months into the next billing cycle. When that was done the power manager only showed 9/9 working and again it took several emails before that was rectified. My first two bills for 2016 I was in credit. My first 2 bills for 2017 I am hundreds of $$$ out of pocket. They will not come to the party to compensate customers. The new owner and the new Service and Warranty Manager are absolutely not interested in looking after existing customers. Needless to say, bad news travels fast and I will certainly be advising all my connections (either by word of mouth or by social media) to avoid this company at all costs. The only one person there who has been helpful is the Customer Service representative, Bronwyn.
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