Winki Solar

Winki Solar Reviews

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87% 0% 100%
5.0

Based on 37 ratings

About

Winki Solutions is an Electrical and Solar installation company that was started in Torquay Victoria by Steve Cox.

Steve is a licensed Electrician and CEC accredited for both Solar and Batteries with over 17 years experience in the Electrical Industry.

 

Winki has grown from humble beginnings installing residential solar in Torquay to become one of the larger solar installation companies in Victoria. We installed over 8MW of Solar panels last year, that's approximately 20,000 panels!

 

We now employ 32 staff, this includes 13 CEC accredited Electricians, 10 apprentices, 3 Operations managers, 2 salespeople and essential office support staff. This allows us to complete all installations in house maintaining our high standards of quality whilst not having to rely on the availability of 3rd party subcontractors.

 

Being founded in a regional town we understand that integrity and our reputation is all that will hold us in good stead long term. Our goal has been to keep those same values as we have scaled the business into a greater offering. We now have full time dedicated teams in Torquay, Geelong and Melbourne which allows us to maintain our high level of safety, quality of work and country values.

 

We are not a sales company that will be gone tomorrow, we are career Electricians that will be here to service your system and honour any warranties required in the years to come. 

 

Thanks for taking the time to read about us as we help support the transition to a greener electric future!

Reviewers report paying: $4,500 - $9,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Winki Solar Reviews (37)

Show Most Recent reviews from All time

Average Scores

5.0/5

Value for money

5.0/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 33
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0

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So good!

My first contact was with the lovely Andrew - a tradie himself he is more than a salesperson. He knows the product and the industry well and provided a lot of good information and examples. He was also the first person who suggested the panels should be installed flat and took the time to explain the reasons. The Winki tech team are also fab. A site inspection threw up a tricky issue which was resolved by their electrician. The installation itself was great with another tricky curve ball resolved by the head electrician’s ingenuity. The team were professional and easy to have around keeping me informed along the way. The Winki back office are also fab, professional and responsive. Very happy.
Panel rating: 5/5
Inverter rating: 5/5
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Winki was fantastic

From the get go Winki was great.

Andrew contacted me to discuss what we needed, after hearing our previous tale of woe about having trying to get solar installed he walked me thru the steps and the time line.

We originally were looking at a 6.6kW system but after some back and forth we decided to go with a larger 8.3kW system. The old saying you'll never regret going for a larger system was the driving force. We tend to be really heavy day time users during winter and summer and above average in spring / autumn.

Andrew and the guys made it really easy to under stand and I thought the out of pocked price was more than reasonable.
We also had follow up regarding the quotes making sure we understood it and seeing where we were at.

The solar system was installed over 2 days. 18 & 19 Dec 2023. Richard the lead installer was great. Turned up on time gave us a heads up when they needed to turn off the power and then showed me the ins and outs of the user app etc.

Also very impressed that the guys didn't leave behind any scraps or rubbish, on the ground you'd be hard pressed to see that any one was even here.

Looking forward now to having it switched on and saving money.
Over all 100 % would recommend winki
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All good

We were treated with professionalism and courtesy. The team were punctual and tidy. We are now waiting for inspection.
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Smooth Efficient Installation

Winki Solar did a great job installing our system. They were efficent, friendly and left everything in great condition. The isntallation even went ahead before the scheduled date. Can't recommend them enough.
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Great experience!

Dealing with something you are weary of doing can be hard.
But Winky Solar was a breath of fresh air.
They explained the whole process very well and did not try to push me in choosing a system I did not need.

Inverter rating: 5/5

Supplier Reply:

Hi John,

Thanks for taking the time to submit a review. We are glad you are happy with the system you've chosen and more importantly trusting us as your solar installer. We are confident your system will meet your needs for years to come.

All the best,
Winki.
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Excellent company - highly recommended

Went with Winki Solar following a recommendation from a friend who works in the industry. Very glad we did - Winki gave us a proposal that was tailored to our needs, and they were more than happy to talk through the details. Other companies I spoke to were not as keen to explain their recommendations.

Staff were all super responsive throughout the sign up and application process and they went out of their way to make install work around our schedule.

Install itself was efficient and completed with a high attention to detail. The crew explained what they were doing at different stages and our roof was left in immaculate condition.

Couldn’t be happier with the final result - looks super neat and tidy and, most importantly, has all been working efficiently since the day it was commissioned. Thank you Winki!

Supplier Reply:

Hi Liam,

Thanks for your feedback. It was a pleasure dealing with you and coming up with a customised solution to meet your needs. We will continue to monitor your system and are confident you have made the right decision on the system brands and size.

All the best,
Winki.
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Fantastic Installer & Service

Sales & quoting Service professional helpful & friendly.
Installation Team again professional, efficient & friendly blokes
Winki Solar a pleasure to deal with.
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Great to work with!

We completed a full renovation on our house in Brunswick. Winki were selected as our Solar and battery installer due to a recommendation from a friend. We found them professional to deal with and they were happy to work around the building team. We got 13kw Solar and 2 Tesla Powerwall batteries. We have had zero bills since it was installed and thats been through winter. We had some professional photos done of our house and the solar looks great
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Tesla wall charger install

Very neat job, can hardly see the wires from switch to unit- very quick turnaround from call- very happy!

Supplier Reply:

Hi Tom,

Thanks for your feedback. We appreciate working closely with our clients to ensure we achieve your vision which looks great.

All the best,
Winki.
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Exceptional and simple

The entire process was simple, affordable and exceptional.

I couldn’t have my solar installed when I first reached out because of neighbouring trees, so I sat tight for more than 6 months and let Winki know. Not only was I remembered but I was contacted immediately and everything was explained to me simply and easily.

All I had to do was the paperwork. The quote process was easy and electronic and I found the price for our set up reasonable and competitive.

The install was done in a day and a bit and the lads were professional and communicative.

I’m so impressed with everything. The service is top notch.

Supplier Reply:

Hi Jason,

Thanks for your review. We are glad to hear you found the whole experience a smooth process, we take joy in making the transition to renewable energy an easy one so really appreciate your feedback. We look forward to assisting you again for any future electrical upgrades.

All the best,
Winki.
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Responsive and reliable

Winki Solar were great to work with. Responded to all my emails promptly and were professional during the installation process.

Supplier Reply:

Hi Anton,

Thanks for your review, it was a pleasure working with you. We are confident you will be happy with your Sunpower and Fronius system for years to come.

All the best,
Winki.
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Fantastic installer, would highly recommend them

I couldn’t be happier with Winki Solar, they did a great job from initial contact through to install and follow up service. I wouldn’t hesitate to recommend them to friends.
Inverter rating: 5/5

Supplier Reply:

Hi Richard,

Thanks for taking the time to leave a review. It was a pleasure dealing with you to come up with a solution for your needs and the specific requirements of your property. We are confident you will be happy with your new solar system for years to come.

All the best,
Winki.
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Very happy with the final product.

Very happy with the final product. Friendly helpful staff. Checked in with me at all phases of the job where decisions had to be made and clarified any and all questions I had. System running well.
Panel rating: 5/5

Supplier Reply:

Hi John,
Thanks for taking the time to provide your review and for your grace and patience dealing with our installation error. We are glad to hear you're happy with the overall experience and are confident you will be happy with your solar system for years to come.
All the best,
Winki.
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Excellent Installer

My experience with Winki Solar has been first class. From the initial contact with Andrew, the follow-through with Dexter, the interaction with the installation team Jack, Damian, Michael, and also Michael in accounts, every aspect of the process has been handled in an extremely professional manner, I have been impressed by Winki's processes and their high level of communication. I was also pleasantly surprised by how quickly they delivered the final product. Less than a month from my initial contact to completion, and it could have been quicker had I not had a minor delay from my end. A job well done team Winki!

Supplier Reply:

Hi John,

Thanks for your feedback and choosing Winki to be entrusted with providing solar to your new home. We are glad to hear you found the whole experience easy and look forward to assisting you again for all your solar, battery and EV needs.

All the very best with the move,
Winki.
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Winki Solar review

Excellent communication between sales with a range of product options provided.
Punctual and tidy installation.

Supplier Reply:

Hi William,

Thank you for your feedback, it was great to work with you to come up with the right solution for your needs.

All the best,
Winki.
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Professional, respectful team

Outstanding customer service and support throughout the installation process and beyond. The Winki people are a friendly, polite, hard-working team. I'm very grateful for their professionalism and dedication to solar energy.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Catherine,

Thank you for your feedback and review. It was great to hear that you were happy with our approach and dealings as we navigated all of your queries. We look forward to assisting you with all of your future electrical needs.

Best Wishes,
Winki.
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Winki were great to deal with...

We were really happy with our selection of Winki to install our system in Geelong. The quoting process & installation all went smoothly and the team were great at keeping us informed of progress.

Supplier Reply:

Hi Peter,
Thanks for your review, it was a pleasure working with you to design a system that you will be happy with for years to come!
All the best,
Winki.
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Excellent install on a challenging site

The quoting/sales process was good, the sales guy was pretty knowledgeable and happy to chat through my options over the phone. After a few iterations, I ended up up-selling myself from 6.6kw to 10kw for not much extra $ (mostly by upgrading from a 370w to a similarly sized-and-priced 415w panel, then chucking a few more on as well).
When the panels landed, Winki were able to get a better price for me, without my asking, and reduced my quote accordingly.

Installation took a while to get started, which was understandable given the surge in solar enquiries and terrible weather. When they actually started, the team was there every morning at 7am on the dot. I was given choices about cable runs and they were happy to do slightly more difficult but better-looking runs for me. A few broken tiles along the way were to be expected, but all were replaced and everything tidied up perfectly at the end.

Panel rating: 5/5
Inverter rating: 4/5

Supplier Reply:

Hi Brett,

Thank you for taking the time to write an in depth review for our Geelong team. It was definitely a challenge but great to work with you to come up with a solution that was practical yet met your needs aesthetically with the different roof heights and cathedral ceiling. Not only does the finished outcome look great but we are also confident your system size will serve your family well for years to come!

All the best,
Winki.
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No disappointments, delivered what was promised

Right from the beginning Winki were so helpful, friendly, prompt and professional.
Everything occurred in a punctual manner, and I was constantly kept in the loop for every stage. Nothing was too much trouble and I was so impressed that there was very little I had to do. Everything was taken care of, on my behalf. I would highly recommend Winki as a solar panel installer.

Supplier Reply:

Hi Julianne,

We appreciate your feedback and are happy we could make this a great experience for you. We are confident your new solar system will serve you well for years to come. Thank you again for choosing us as your solar provider.

Best Wishes,
Winki.
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Bellarine Peninsula install

Great team and clever installers negotiating through the mire of tape between the various power companies.

Tidy and punctual and kept me informed of the progress right through to energisation

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Peter,

Thanks for your feedback and choosing us as your solar installer. We are glad to be of assistance and install a solution to suit your needs.

Best Wishes,
Winki.
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A breath of fresh air

After having dealt with too many tradesmen recently on our new build Dex and the team at Winki were a breath of fresh air. Their quote wasn't the cheapest but I decided to go with them because of the patience, level of communication and respect they showed me as a customer. Dex was always there to answer my litany of questions (I'm not an easy customer! I need to know everything!) and was always responsive and detailed. When it came to installation I was relieved I didn't have to ask for proper safety provisions (they automatically quoted a scissor lift). Alex and the team did an amazing job and there wasn't a single bit of garbage left or anything untidy. Often you get what you pay for and I'm so glad I invested the time and money in Winki. Our system is already performing so well and the cabling is barely visible. Thank you, this was a huge decision for us (and a big financial investment) and it went very smoothly and we are very happy. Cannot recommend enough.

Supplier Reply:

Hi Carla,

Thank you kindly for your in-depth and detailed review.

We are grateful to hear you were happy with the overall experience with our Geelong team and that we met all of your expectations despite all the challenges we faced installing your solar post completed build. We thank you for trusting our guidance with your new home and appreciate your questions and communication throughout the process. We are proud of the result we achieved and trust you will be happy with your solar system for years to come.

Best Wishes,
Winki.
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Switched on

Dex was a pleasure to work with. Great communication, quoting and execution. Stoked with the result.

Supplier Reply:

Hi Gabriel,

Glad we could be of assistance and get your system back up and running. Look forward to supporting you with any further renewable energy upgrades.

Best Wishes,

Winki.

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Happy with the process and the installation

The Salespeople I dealt with were very attentive and quick to respond.
They took into consideration our preference not to have the panels visible from the road.

Installation was very prompt after signing and went ahead without issue.

Supplier Reply:

Hi Craig,

Thank you for your review, we are happy we were able to accommodate all of your needs and trust your new solar system will have you saving on energy for years to come.

Best Wishes,

Winki Solar
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Very Happy with the process and the installation

The Saleperson I dealt with was very attentive and quick to respond.
Installation went ahead without issue. Punctual, polite etc.
Panels were installed two weeks ago - currently still awaiting an inspector to check the system before proceeding with connection to grid (so can’t comment yet on my level of satisfaction for that part of the process.

Supplier Reply:

Hi Shane,

Thank you for your feedback and glad to hear you were pleased with the overall installation experience. We look forward to assisting you with your home's future renewable energy requirements.

Best Wishes,

Winki.
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Very easy to talk with and very thorough with their information.

Thorough service in a friendly manner. Prompt replies to all my questions.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Brett,

We appreciate your feedback and trust you will be happy with your new solar system for years to come.

Best Wishes,

Winki.
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Great communication and follow up!

Very happy with our new solar system. The guys at winki were really accommodating initially, answering questions and rearranging quotes and designs. The installation process was quick and they kept us updated with any changes. Would use these guys again for sure.

Supplier Reply:

Hi Peter,

Thank you for sharing your feedback and working with us to ensure you all of your questions and concerns had been answered. We look forward to monitoring your system performance to cover all of your energy needs!

Best Wishes,

Winki.
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Highly Professional Company & Employees

From the start, Winki were the first of the three companies to quote, not only did they provide a quote for the system I requested but also for a lower & higher KWH producing system so I could compare all the data. Dexter was my contact & from day one we had an instant connection he was polite & courteous at all times keeping me fully informed with phonecalls & follow up emails even on weekends & public holidays, Winki are very lucky to have such an asset.

Installers arrived less than a week after paying the deposit, they were on time & despite being a less than straight forward install, I have multi split roof, Alex from Sulec & his team handled it in their stride. Despite being a man down on the day they finished the job in one day & cleaned up after themselves. Alex even set up the Goodwe app on my mobile phone. In less than 48hrs ESV inspector was on site & commissioned my new system which is going gangbusters.
The original price quoted was a little over my budget as I was not entitled to any rebates so I advised Dexter that I would need to go to another cheaper quote but I wasn't comfortable in doing so. Dexter came back with a proposal that fitted my budget & although still more expensive than the cheaper quote I felt more comfortable dealing with Winki.

I could not have asked for a more smoother install, Dexter, Alex & the gang are to be congratulated for his efforts.

Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 04-06-2021:

Out of the 3 recommendation they were the only one that listened to what I wanted and were the only one to visit the site before quoting.

Winki Solutions is a small business that will build a good reputation and is willing to tackle a tricky installation. They have installed a system of about 19 and a half Kw on a metal roof with 35 degree pitch. About 7 Kw on the east surface and about 12Kw on the west face. It contains 53 370w Trina panels on 5 strings which run 13 metres under the pergola to the rear of my garage and into a 15 Kw Fronius 3 phase inverter. The AC runs from the inverter 6 meters through the roof to a sub-board. There is a smart meter installed at the mains board (which is a further 10 meters from the sub board) to feed data to the inverter so that the system can balance the output and won't exceed the maximum allowed on each phase. Installation was only completed less than a week ago and at this stage I am waiting for the final inspection which is booked for 3 days time before the system can be activated. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi Malcolm

Thanks for the great review. It was definitely a tricky job and a great effort by the team. Appreciate all your tips, knowing the house inside out made the works a lot easier.

We will continue to monitor the system for years to come to ensure its always functional and you're getting the production we proposed.

Thanks again

8 months later we asked Malcolm: "Are you happy with the performance of your system so far?"

The system that I installed is larger than the majority of home owners will or can install.
The power supply to my home had to be upgraded to allow for an air conditioning upgrade (Evaporative to Refrigerated).

After getting 3 Phase power to my house I was informed that I could install a solar system that could be up to 10 Kw per Phase.

I ended up with a system that is about 19.5Kw comprising 20 x 370Kw panels (about 7.4Kw) facing east on a 35 Degree pitch roof and 33 panels (about 12.2Kw) on the opposite side of the roof facing west again on a 35 degree pitch.

On a clear day(Jan 25, 2022 in the south western suburbs of Melbourne) my system started producing at 06:35 hrs in the morning and stopped at 20:44 hrs that night, with a total output of 109.05 kWh for the day. Our power usage for the day (24 Hours, midnight to midnight) was 12.75kWh.

A month after going live our power provider cut the rebate from 10.2 cents to 6.7 cents a kWh so our return is not as good as first predicted. But we are still, not only covering our usage cost (which was about $350-$400 per quarter), but are gaining a credit balance.

We have also had the same installer put a system on to a rental property so our tenant is gaining the benefit of having solar be it a much smaller system.

Regards

Malcolm Sellers
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Fantastic Service

From start to finish our experience with Dex and Winki Solar was first class. They went over and above to ensure our solar experience was painless.

Dex explained everything really well and was always available to chat about the quote and the different solar system options before we committed to buying.

The install team led by Alex were excellent. The communication beforehand was great and they showed up on time. They talked us through the job before starting and made sure the layout was what we wanted. They clearly take pride in their work and everything was neat and tidy.

Communication since the install has been brilliant and Dex has made sure everything is working as it should.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Thomas,

Thanks for your feedback and working with us to ensure a smooth solar installation to coincide with your family's holiday plans. We trust your system will serve you well for many years to come and look forward to working with you again for all of your renewable energy needs.

Best Wishes,
Winki.
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Great service and experts at what they do.

We were delighted to find excellent local installers for our solar.

Supplier Reply:

Hi Holly,

Thank you for sharing your feedback and supporting local business. We look forward to supporting you with all of your future energy projects on your property!

Best Wishes,
Winki.
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Outstanding delivery at every level!

The sales and quoting service was informative,knowledgeable and presented in layman's language, so it was easy to understand the pricing structure and the whole installation process.

The installation went as planned, with the team arriving punctually onsite, and individually introducing themselves. They explained what they were doing and apologised in advance for any noises they made while walking across our flat roof, and drilling the stays that secured the solar panels. The site was left exactly as they found it with all packaging taken away.

Customer Service and follow through at every step of the way was excellent, from the explanations of the process,assistance with the rebate system, the installation set up,monitoring, the inspection certification and the grid connection after the installation.

After some fairly heavy winds over Christmas, two of the team came to inspect the installation to ensure everything was as it should be.

Supplier Reply:

Hi Steve and Kim,

Thanks for being such great customers and working with us to get your system completed. We look forward to monitoring your system performance and working with you again once you're ready for Battery and EV!

Best wishes,

Winki.
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Couldn't be happier

I was really impressed with how hard Winki worked to make this a successful installation. All their communications were clear, helpful and timely. They were very proactive and responsive with the different design options, and they installed the system for us in a very short timeframe to ensure we were eligible for the higher rebate before the end of year reduction.

They took real pride in their work and the installation was undertaken to a very high standard (I had some particular requirements which they more than satisfied). They closely monitored performance for some weeks after the installation to ensure that everything was working well. I have had solar panels installed twice before, and overall I would rate the service provided by WInki as outstanding.

Supplier Reply:

Hi Rory,

We appreciate your detailed feedback and thank you for sharing your positive review based on having experienced previous solar installs. We look forward to working with you again should the opportunity present itself. Enjoy your new Enphase system!

Best Wishes,
Winki
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Really responsive team and quick installation

Supplier spent a lot of time talking through options and explaining the technology to me. They were happy to answer my millions of questions, and very responsive via email and phone calls.
The price given was very fair (I got 7 quotes) for the system we wanted, and they installed it within 1 week of the paperwork being signed!

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Khyalla,

Thank you for sharing your review and being such a thorough accommodating client. We look forward to working with you again once it's time to upgrade. Thank you for also supporting local business!

Best Wishes,
Winki
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Very Satisfied Winki Solar Customers

Our experience with Winki Solar and Dexter their sales consultant was excellent. Dexter was responsive and very helpful especially taking care to do a thorough onsite inspection to access the impact of the shade trees. His attention to detail and follow up was great and assistance navigating the difficulties of Vic Solar much appreciated.

The installation was incident free, the team were very polite and completed the job efficiently. Very punctual and tidy.

Supplier Reply:

Hi Margaret,

Thank you for sharing your feedback. We are happy with the outcome of your installation and switchboard upgrade. Look forward to you reaping the benefits of your new solar system!

Best wishes,
Winki
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Supporting local businesses

Steve and the crew from Winki Solar were very professional, explained what system would be best for our needs and suitable to fit on our house. We are very impressed with the workmanship and the final product. The fact that this is a local company on the Surf Coast gives us the peace of mind should we ever need anything fixed.
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Winki solar

Steve was very easy to deal with and installation was neat tidy and punctual. Just waiting on inspector as it has been over 2 weeks and still a no show. Steve has called inspector but i think the inspector is quite disorganised and still wont show up to commission the install. If this is government i am not surprised.
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Great service, easy to deal with installer

I choose to procure my Solar System from Winki Solutions after shopping for a number of quotes, but wanted a local installer with a record of quality installation. Based upon a recommendation from an electrician who had seen their work, I chose Winki, and they provided a high quality system at a competitive price.

The communication from Steve throughout the process was excellent and they arrived and installed the system on time.

The quality of work was also to a high standard, with a slightly difficult installation to run the DC cable to the inverter in my garage. The work was neat and tidy and no damage to my house occured.

I would recommend Winki Solutions to others considering a solar system.
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