Alliance Solar Reviews
About
Alliance Solar is a Solar Power Installation company based in and serves . Here are their reviews as submitted by visitors to SolarQuotes
Reviewers report paying: $400 - $7,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter and battery brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
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Alliance Solar Reviews (41)
Show Most Recent reviews from All time across Australia
Average Scores
4.1/5
Value for money
4.2/5
Quality of System
4.2/5
Installation
3.7/5
Customer Service
- 5 star 20
- 4 star 9
- 3 star 2
- 2 star 3
- 1 star 7
View Timeline
04 September 2021
03 September 2021
Great job Alliance Solar
Hello to Chris and the amazing team at Alliance Solar. I would firstly like to thank your Sales Consultant, Rahul Sharna for the wonderful job he did in answering all our enquiries and helping us with our initial application for the Solar Rebate.Thank you also to Chris who was able to answer all our questions in regard to our Solar Installation. Overall, we had a great experience dealing with Alliance Solar and their happy, friendly staff and would not hesitate using this company again.
Panel rating: 5/5
Inverter rating: 5/5
02 September 2021
Very happy - thanks team!
5 star Customer service - Chris was excellent to deal with and very quick to answers any questions I had. Installers were very polite too. Thanks very much Alliance Solar!31 August 2021
Great customer service
The on boarding process was easy, the installation was went well and smooth.Chris and their team was easy to deal with and prompt in answering my questions.
Overall it was a great experience.
David
Inverter rating: 4/5
17 August 2021
Job well done without any hassle
Very happy with the solar panel. Very helpful team from start to finish of the installation. Highly recommended.26 July 2021
Fantastic installer Beautiful Installa
We are very happy to use Alliance Solar, me, my relatives and friends, for the good style and good experience. We offer our thanks and appreciation to all the working brothers and we wish them continued progress and success in their work.14 July 2021
Awesome from conception to inspection
This has been a very rewarding experience. The sales team were very helpful and clear about the process of purchasing. The operations manager was very concise and accurate with installation information. The installers were extremely polite, courteous, professional and efficient. Our system was installed in 4 hours and we couldn't be happier. Alliance solar use Suntech panels that are one of only three brands passed by German Solar Standards and the Solis string converter is also considered highly for it's quality and functionality. Our 6.5kw system is working great and even generates power on cloudy, overcast days. We highly recommend installing an Alliance solar system. Great job.Panel rating: 5/5
Inverter rating: 5/5
08 July 2021
Best in the solar game!!
Alliance Solar -the best in the game in Australia!!! I have 2 solar system's intalled by alliance solar at my residential property and rental property and they have done a great job from the application process to installations.Very reliable and price is really good if you looking around you be wasting your time just go with pro in solar.
After care is really good very professional and prompt guys at alliance solar know what they are doing.
07 July 2021
Easy process and great customer service customer
The whole process was quick, easy and value for money. Great time to take advantage of a good deal and the installers were efficient and did a great job.06 July 2021
Fantastic
It was a smooth process from the beginning. The claim was lodged in the same day and installation done within few days. I won’t hesitate to recommend them for anyone.19 June 2021
Damaged my roof and repaired it by a plastic cover, did not repair the plaster, argumentative work person. System does not work properly and I have been unsuccessful trying to work it out with them!!
Regret agreeing to go with this company. The work person damaged my plaster, the system doesn’t work efficiently they have also said there’s a fault but now they won’t answer my calls or messages. In order to get system looked at! Originally installed 4 less panels that what I paid for, their after sales service is appalling. The work person was argumentative and didn’t listen I will never recommend this company !Inverter rating: 1/5
14 May 2021
Fantastic
Very informative and friendly service.Very good price and Highly recommend
24 September 2020
Easy installation process
From start to finish, everything was professional with tidy installationPanel rating: 5/5
Inverter rating: 5/5
15 September 2020
Competitive prices
Recently spoke with David and he provided me German panels with Fronious inverter. Very professional sales consultant who offered competitive prices.Panel rating: 5/5
Inverter rating: 5/5
03 September 2020
Amazing installation!
Got a 6.6 kw solar system installed on my double storey. Installation crew was very professional. Definitely recommend this companyPanel rating: 5/5
Inverter rating: 5/5
29 July 2020
Super Solar!
Perfect for our house hold. Our bills have been reduced 70%- 80%.Through out the whole experience alliance have been amazing.
This has been super!
28 July 2020
Very easy from start to end.
Went ahead to be abit more green, and it was a great way to save money.The system was reasonably priced.
The whole whole process was easy.
23 June 2020
Conveniently installed before Summer
A minor delay in the grid connection but the overall process went well.Bloody retailers keep dropping the tariff but nothing to do with solar.
23 June 2020
Small Hiccup but easily sorted.
Basically on install the wrong inverter provided, but was immediately rectified. Overall experienced was good.Before Solar our bills were $200 - 300 a month. We don’t see them over $80 in summer.
Panel rating: 5/5
Inverter rating: 5/5
23 June 2020
Pricier option but definitely worth it!
Felt like I paid top dollar but definitely got the result I was looking for. My last winter bill was $85 and summer is between $16-$23.07 February 2020
Original Review on 05-06-2019:
8 months later we asked Margaret: "Are you happy with the performance of your system so far?"
Yes better than anticipated. We will break even in a about 3 years due to fact we still get 66cents rebate. Other wise it would have taken about 10 years.01 December 2019
It nearly killed my husband
We had our system installed two years ago. The alarm light came up recently so my husband called to report an issue. He was talked through a shutdown process and the unit proceeded to blow up in his face. Yep! He could of been killed . Nearly two weeks later no response from customer service so I did some googling today. I found out that the unit we were sold was recalled two months after we bought it as it does not meet Australian standards and is very dangerous. I’m beyond shocked and will be contacting the ombudsman in the morning.Inverter rating: 1/5
14 August 2019
Fantastic Service
Very happy with the alliance solar. Great customer service and very honest company to deal. At every stage from the point of sales to installation they were really helpful. Looking forward to enjoying my solar system for years to come12 August 2019
Very Professional, Trustworthy & Promising
It was a humble experience with Alliance solar, not only Mohit but his all staff are very co-operative and knowledgeable, explain me all the different products and followed the process, they gave me time frame for installation and it was well in time, Installer was very experience guy and did eveything so nicely without any trouble and explain me all the paper work thoroughly. Whole team is just one ph call away even after insallation. Overall very happy with this company and their staff and I would highly recommended anyone who are looking to intall Solar.11 August 2019
Fake reviews - worst company ever!
Full of fake reviews here!Super expensive with cheapest chinese products.
Bunch of shonks who don't know what they are doing. We have been dealt in a very bad way with zero after sales support.
Stay away at all costs and get a reputable company to do your job as a much much lower price
Panel rating: 1/5
Inverter rating: 1/5
17 July 2019
Great experience, installed in two weeks
Sales process was easy and the installer Ian was fantastic! I had tilt frames and a tricky installation, but they were great.15 May 2019
Total bs
This company cancelled and rescheduled multiple times for instillation, the installer couldn’t even put the switches on the wall straight, totally unprofessional. Still haven’t been switched on to the grid despite multiple calls and promises to follow up and call back which they never do! Total waste of money and waste of time. Please do yourself a favour and do not use this useless company! Wish we hadn’t!26 April 2019
23 April 2019
I got my solar system installed about 20 months ago, till now it has produced about 8000kws. I am happy with my bills.
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22 April 2019
I’m so glad I got my solar system through alliance solar and I couldn’t be happier with my system! I am so shocked and disappointed to see some of the reviews on here, and urge you look beyond these online reviews (which I do not believe) and look at the facts of the company..... alliance have been around since 2011 and obviously have installed 1000s of systems in that time.
My sales rep Michelle was simply awesome! She explained everything to us clearly in simple plain English terms and has only been a call away if we had questions. Installation was amazingly quick, and the installation is neat (not like some I’ve seen). Our system works great and we are really loving the monitoring app! Highly recommend Michelle and Alliance Solar, it is worth every cent we paid! Thanks Alliance for everything!
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My sales rep Michelle was simply awesome! She explained everything to us clearly in simple plain English terms and has only been a call away if we had questions. Installation was amazingly quick, and the installation is neat (not like some I’ve seen). Our system works great and we are really loving the monitoring app! Highly recommend Michelle and Alliance Solar, it is worth every cent we paid! Thanks Alliance for everything!
27 February 2019
We had the system installed in mid 2017 and STILL are not connected to the grid.
Despite numerous calls (where you can’t even talk directly with someone from Alliance Solar as they have a reception service taking the calls) and emails this is still not resolved.
They won’t get back to you for ages if at all. And if someone does get back to you they have no idea what to do, can’t understand what you’re asking etc.
Worst service of any company I’ve had to deal with EVER.
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Despite numerous calls (where you can’t even talk directly with someone from Alliance Solar as they have a reception service taking the calls) and emails this is still not resolved.
They won’t get back to you for ages if at all. And if someone does get back to you they have no idea what to do, can’t understand what you’re asking etc.
Worst service of any company I’ve had to deal with EVER.
28 January 2019
All I wanted was instructions on how to reset the inverter, no luck with that, I suspect that as Alliance Solar is in Blackburn and I am in Tungamah they did not want to make a trip so just chose to ignore me.
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11 December 2018
Terrible. Order details not passed on from sales to admin team. Installation rescheduled 3 times for various reasons, all of them concerning. No confidence that system would ever be installed and whether it would actually work, so we ended up cancelling the order. Waste of our time and energy.
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05 September 2018
I couldn't be happier with the service rep Rhu,he was lovely, i wanted to adopt him (but that's another story lol) BUT I'm confused about whats happening about the Goverment rebate, I've rang Alliance and asked about it but unfortunately the guy was very vaigh and just didn't want to talk to me,,,i asked him to explain and he just said its all been deducted before l sighned the contract. I mentioned my Solar system is costing me $10,200, so that can't be right,and there is no mention of Government rebate on my contract. Can someone give me some information about the rebate please.
Hi Gail,
This is what SOLARQUOTES knows in regards to the VIC Solar Rebate - copy & paste the links below into your url:
https://www.solarquotes.com.au/blog/victoria-solar-rebate-update/
And you may find this of interest:
https://www.solarquotes.com.au/blog/victoria-solar-homes-scam-mb0733/
Regards,
The Team at SolarQuotes
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Hi Gail,
This is what SOLARQUOTES knows in regards to the VIC Solar Rebate - copy & paste the links below into your url:
https://www.solarquotes.com.au/blog/victoria-solar-rebate-update/
And you may find this of interest:
https://www.solarquotes.com.au/blog/victoria-solar-homes-scam-mb0733/
Regards,
The Team at SolarQuotes
03 August 2018
Very good
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29 May 2018
DO NOT USE THIS COMPANY! WE HAVE PAID TOO MUCH AND THE SERVICE IS NIL!
I checked reviews and they were all fantastic?? and after purchasing, I found reviews....they were terrible.
I somehow got convinced that this system was far superior than other systems and paid a whopping $9000 for a 3kW system from a shifty salesman called Harry. He does not return calls. There was no proof of the government rebate being deducted, and I've had the panels in for 15 weeks and they are still not connected to my energy account. I have reported them to the ACCC and if you are in the same boat, I'd advise to do the same. AVOID AT ALL COSTS.
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I checked reviews and they were all fantastic?? and after purchasing, I found reviews....they were terrible.
I somehow got convinced that this system was far superior than other systems and paid a whopping $9000 for a 3kW system from a shifty salesman called Harry. He does not return calls. There was no proof of the government rebate being deducted, and I've had the panels in for 15 weeks and they are still not connected to my energy account. I have reported them to the ACCC and if you are in the same boat, I'd advise to do the same. AVOID AT ALL COSTS.
02 March 2018
System was installed on time and is up and running , however my energy retailer has apparently never received the necessary documentation and does not accept that we have solar. After 6 months we are still not getting any feed in payments and Alliance are just ignoring us.
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02 December 2017
Will not reply to calls after installation. Has not made one iota of difference to our energy bills. Crap company. Do not go there
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12 November 2017
Over the 30 months since we bought a solar system from this company, we have been without a working inverter for about 10-12 months!
Poor quality system at over inflated prices and the worst customer service on the planet!
AVOID LIKE THE PLAGUE!!
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Poor quality system at over inflated prices and the worst customer service on the planet!
AVOID LIKE THE PLAGUE!!
22 January 2017
Only two replies received as a result of initial enquiry.
One by email however based in Sydney which turned me off them, can't remember the other.
Got the impression from memory that neither gave a BS anyway.
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One by email however based in Sydney which turned me off them, can't remember the other.
Got the impression from memory that neither gave a BS anyway.
21 January 2014
I only had one company contact me about solar from your website and they took two weeks to get back to me so we went ahead with the other company.
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Very impressed
Quotation process was excellent and installation process was quick and no fuss.