Alliance Solar Reviews
3.0
Leave a review Based on 19 ratings Aus Ranking
- 5 star 4
- 4 star 3
- 3 star 3
- 2 star 3
- 1 star 6
Average Customer Review
- Value 3.06
- System Quality 3.28
- Customer Service 2.58
- Installation 3.61
Timeline
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Alliance Solar is a Solar Power Installation company based in and serves . Here are their reviews as submitted by visitors to SolarQuotes
Alliance Solar Solar Reviews
Great experience, installed in two weeks
Sales process was easy and the installer Ian was fantastic! I had tilt frames and a tricky installation, but they were great. Show additional informationAbsolute rip off
Paid 5 times higher the price of a system and got a really cheap Chinese system.Could not get one Australian person over the phone to talk to! All fake office names just like their products.
Terrible experience! Show additional information
Total bs
This company cancelled and rescheduled multiple times for instillation, the installer couldn’t even put the switches on the wall straight, totally unprofessional. Still haven’t been switched on to the grid despite multiple calls and promises to follow up and call back which they never do! Total waste of money and waste of time. Please do yourself a favour and do not use this useless company! Wish we hadn’t! Show additional information
Dodgy company!!!
Ripped us off with cheap chinese products!
Wont return or answer our calls! Show additional information
Ripped us off with cheap chinese products!
Wont return or answer our calls! Show additional information
I got my solar system installed about 20 months ago, till now it has produced about 8000kws. I am happy with my bills.
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I’m so glad I got my solar system through alliance solar and I couldn’t be happier with my system! I am so shocked and disappointed to see some of the reviews on here, and urge you look beyond these online reviews (which I do not believe) and look at the facts of the company..... alliance have been around since 2011 and obviously have installed 1000s of systems in that time.
My sales rep Michelle was simply awesome! She explained everything to us clearly in simple plain English terms and has only been a call away if we had questions. Installation was amazingly quick, and the installation is neat (not like some I’ve seen). Our system works great and we are really loving the monitoring app! Highly recommend Michelle and Alliance Solar, it is worth every cent we paid! Thanks Alliance for everything! Show additional information
My sales rep Michelle was simply awesome! She explained everything to us clearly in simple plain English terms and has only been a call away if we had questions. Installation was amazingly quick, and the installation is neat (not like some I’ve seen). Our system works great and we are really loving the monitoring app! Highly recommend Michelle and Alliance Solar, it is worth every cent we paid! Thanks Alliance for everything! Show additional information
We had the system installed in mid 2017 and STILL are not connected to the grid.
Despite numerous calls (where you can’t even talk directly with someone from Alliance Solar as they have a reception service taking the calls) and emails this is still not resolved.
They won’t get back to you for ages if at all. And if someone does get back to you they have no idea what to do, can’t understand what you’re asking etc.
Worst service of any company I’ve had to deal with EVER. Show additional information
Despite numerous calls (where you can’t even talk directly with someone from Alliance Solar as they have a reception service taking the calls) and emails this is still not resolved.
They won’t get back to you for ages if at all. And if someone does get back to you they have no idea what to do, can’t understand what you’re asking etc.
Worst service of any company I’ve had to deal with EVER. Show additional information
All I wanted was instructions on how to reset the inverter, no luck with that, I suspect that as Alliance Solar is in Blackburn and I am in Tungamah they did not want to make a trip so just chose to ignore me.
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Terrible. Order details not passed on from sales to admin team. Installation rescheduled 3 times for various reasons, all of them concerning. No confidence that system would ever be installed and whether it would actually work, so we ended up cancelling the order. Waste of our time and energy.
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I couldn't be happier with the service rep Rhu,he was lovely, i wanted to adopt him (but that's another story lol) BUT I'm confused about whats happening about the Goverment rebate, I've rang Alliance and asked about it but unfortunately the guy was very vaigh and just didn't want to talk to me,,,i asked him to explain and he just said its all been deducted before l sighned the contract. I mentioned my Solar system is costing me $10,200, so that can't be right,and there is no mention of Government rebate on my contract. Can someone give me some information about the rebate please.
Hi Gail,
This is what SOLARQUOTES knows in regards to the VIC Solar Rebate - copy & paste the links below into your url:
https://www.solarquotes.com.au/blog/victoria-solar-rebate-update/
And you may find this of interest:
https://www.solarquotes.com.au/blog/victoria-solar-homes-scam-mb0733/
Regards,
The Team at SolarQuotes
Show additional information
Hi Gail,
This is what SOLARQUOTES knows in regards to the VIC Solar Rebate - copy & paste the links below into your url:
https://www.solarquotes.com.au/blog/victoria-solar-rebate-update/
And you may find this of interest:
https://www.solarquotes.com.au/blog/victoria-solar-homes-scam-mb0733/
Regards,
The Team at SolarQuotes
Show additional information
Very good
Show additional information
DO NOT USE THIS COMPANY! WE HAVE PAID TOO MUCH AND THE SERVICE IS NIL!
I checked reviews and they were all fantastic?? and after purchasing, I found reviews....they were terrible.
I somehow got convinced that this system was far superior than other systems and paid a whopping $9000 for a 3kW system from a shifty salesman called Harry. He does not return calls. There was no proof of the government rebate being deducted, and I've had the panels in for 15 weeks and they are still not connected to my energy account. I have reported them to the ACCC and if you are in the same boat, I'd advise to do the same. AVOID AT ALL COSTS. Show additional information
I checked reviews and they were all fantastic?? and after purchasing, I found reviews....they were terrible.
I somehow got convinced that this system was far superior than other systems and paid a whopping $9000 for a 3kW system from a shifty salesman called Harry. He does not return calls. There was no proof of the government rebate being deducted, and I've had the panels in for 15 weeks and they are still not connected to my energy account. I have reported them to the ACCC and if you are in the same boat, I'd advise to do the same. AVOID AT ALL COSTS. Show additional information
System was installed on time and is up and running , however my energy retailer has apparently never received the necessary documentation and does not accept that we have solar. After 6 months we are still not getting any feed in payments and Alliance are just ignoring us.
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Will not reply to calls after installation. Has not made one iota of difference to our energy bills. Crap company. Do not go there
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Over the 30 months since we bought a solar system from this company, we have been without a working inverter for about 10-12 months!
Poor quality system at over inflated prices and the worst customer service on the planet!
AVOID LIKE THE PLAGUE!! Show additional information
Poor quality system at over inflated prices and the worst customer service on the planet!
AVOID LIKE THE PLAGUE!! Show additional information
Only two replies received as a result of initial enquiry.
One by email however based in Sydney which turned me off them, can't remember the other.
Got the impression from memory that neither gave a BS anyway. Show additional information
One by email however based in Sydney which turned me off them, can't remember the other.
Got the impression from memory that neither gave a BS anyway. Show additional information
I only had one company contact me about solar from your website and they took two weeks to get back to me so we went ahead with the other company.
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