Electric Cool Geraldton

Electric Cool Geraldton Reviews

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4.7

Based on 19 ratings

About

Electric Cool Geraldton is a Solar Power Installation business based in Geraldton WA. Here are their reviews as submitted by visitors to SolarQuotes

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Electric Cool Geraldton Reviews (19)

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Average Scores

4.6/5

Value for money

4.6/5

Quality of System

4.8/5

Installation

4.9/5

Customer Service

  • 5 star 9
  • 4 star 9
  • 3 star 1
  • 2 star 0
  • 1 star 0

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A very helpful and professional company to deal with

The team at Electric Cool Geraldton were very helpful from the time we were quoted all the way through to connection to the grid. We couldn't have asked for better. We would recommend them to anyone looking for solar.
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Original Review on 09-09-2022:

Polite and professional staff

Very professional staff and installers from start to finish very punctual and were with us every step of the way. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Sue: "Are you happy with the performance of your system so far?"

Had problems at first because Western Power 'forgot' to turn the system on so for 2 months was not working. Andrew from Electric Cool very kindly had the problem resolved and gave us a $100 gift voucher for our troubles and inconvenience
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Knowledgeable contact, good communications, professional install

Assessments for installation by 3 installers began early in March with much too and fro on various fitouts-prices/quotes. Final installation was in late May. The time taken was largely due to my requirements. Being situated in a regional area there were limited equipment/ brand combinations available from locals (e.g Tindo panels would have required an extra-large deposit). Western Power/Synergy only allow residences to have a maximum 6.6kW of panels and a 5kW Inverter. They also require emergency disconnection from the Grid.
Electric Cool were able to supply my 2nd preference combination of:

16 REC alpha pure R 410 W panels, 5kW Fronius Genn 24 primo Inverter, Fronius smart meter and Clenergy racking.
The location was to a shed roof in one single string facing Northwest with 11degrees of pitch.

With wireless internet to the property and WiFi (located 70 metres away in the home), I had to run a separate internet cable to the shed in order to penetrate the Faraday effect of the iron shed cladding. Few changes were necessary to the main power board in the shed.

Electric Cool was chosen as the knowledgeable first contact and had a willingness to meet my requirements with continued good communications.

The company had just begun using the Open Solar/ Nearmaps system of presenting the quote and associated performance information. This system was not truly representative of my installation (I found this to be common with other quotes). I suggested a simple analysis based on SolarQuotes "Comprehensive Quote".

Electric Cool said that they were to work on the system and data supplied with quotes.

Throughout the process the company conveyed acceptance of feedback and the installation was completed by the team in a professional manner (the company has a lifetime warranty on its workmanship).

Since installation we have had a cool overcast and rainy month of June and the system has been performing as expected.

Panel rating: 5/5
Inverter rating: 5/5
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Solar installation

Good communications from start to finish. Installation completed quickly, staff very polite and professional. Would definitely recommend the company.
Inverter rating: 5/5
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They did a thorough professional job.

They were good to deal with during the quoting process making enough follow up calls to discuss the quote and answer my questions without being too persistent in trying to sell.

I opted to use tilts for the solar panels on a near flat corrugated iron roof.Before they did the job I was a little concerned about the tilted panels being vunerable to storm damage but when i saw the quality and strength of the installation I felt confident the panels could handle high winds.
They did everything for the grid connection, I didn't get involved and they made a follow-up visit to check everything was working on a Saturday.
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Satisfied Customer

I am a very happy customer and thankful for your recommendation
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Honest straightforward summary of what is available at what price. I chose near top of the range but tempered with price. Cyclone Seroja had caused minor damage and the Power authority turned our syst

Polite? Tidy? Punctual? After sales after cyclone was carried out free and the system was got back to pre storm efficiency without cost.
Sales short accurate and easy to understand.
Andrew Aitken gave good advice on the battery and I am waiting to install battery(s) on my Hybrid Growatt battery ready system when I am advised that it is right to do so.

Panel rating: 5/5
Inverter rating: 5/5
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6.6kw System

Andrew and his team from Electric Cool in Geraldton were great. The system was installed within two weeks and the installation process was hassle free.
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Excellent

Cannot fault this company,polite salesperson who was knowledgeable and precise with any query I had.The installation was very quick with no rubbish left on site.Customer service is very good with all paperwork done to relevant authorities.Many thanks to Andrew and the Installers,well done.
Inverter rating: 4/5
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Neat installation, great value, and system works like it should.

No pressure sales team, just good advice and support. I am very impressed with the expertise and work done by Installation team. I am glad I purchased locally.
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Original Review on 24-01-2021:

Electric cool solar instalation

profesional quotes,plenty of options, fast instalation and great aftersales servive Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Terence: "Are you happy with the performance of your system so far?"

yes
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These guys are very good.

Very professional team to deal with. Did what they said they would do, turned up on time and left the place immaculate when they left.
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Down with Carbon.

Very happy with the service and the quality job.
only problem is we cannot access the performance of our system as we cannot connect to the app.
there seems to be a problem with passwords and to me the whole security thing seems overly complex and very frustrating and over the top.
so we do not know how the system is performing.
we went with Q cells and sunny boy inverter ,my reasoning was to buy the top quality as the government incentive is a one off so use the money to buy top end and hope it outlasts us.
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Highly recommended, 5 star all round.

Electric Cool Geraldton took us through a highly professional sales and quoting process, seamlessly followed by an equally professional installation team. Prior to the go-ahead for grid connection of our solar package size, Electric Cool Geraldton's sales representative communicated with Western Power on our behalf, keeping us up to date of all developments. When the required in-house wiring and solar panels were in place, he also organised the grid connection. Great service. Great workmanship.
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Valid Quote, polite, good work ethics, prepared to look after you.

Quick quote, polite, installation, done promptly, polite and helpful, tidy.
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We have ordered the install and once shed has been built it will be fitted

Still to be installed as we are still waiting for the house and shed to be built
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Installed generally in accordance with quote

Sales: Provided follow up to my questions
Installation: Appeared to be a disconnect between sales and installers. Safety performance was average.
Customer Service: Sales person followed up on fault issue and resolved with equipment supplier.

Inverter rating: 4/5
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Easy as

These guys were so easy & professional to deal with. Andrew was super friendly, helpful & knowledgeable about the systems they install. Great price too. We are loving our solar, thank you Electric Cool.
If you're thinking about installing solar then hit these guys up.

Panel rating: 5/5
Inverter rating: 5/5
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