Energy Assist Group Pty Ltd Reviews
4.4
Leave a review Based on 87 reviews
- 5 star 15
- 4 star 62
- 3 star 10
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.14
- System Quality 4.44
- Customer Service 4.45
- Installation 4.47
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About Energy Assist Group Pty Ltd, Solar Installers
Energy Assist is an Australian owned and operated company with experience in the solar power industry since 1994. Our focus is creating a high quality solution that is right for you, your property and your budget. We listen to your needs, analyse your bills and engineer the right system for you.
How do we do this? We pride ourselves on educating our customers on solar power to ensure they understand exactly what they are investing in.
We have our very own Showroom & Testing Facility located in Croydon where we have multiple systems installed, operating and monitored. At our facility we test the panel performance and compare panel to panel by reviewing our monitoring results. We have panels and inverters on display so you can visualise the components that make up your whole solar system.
Here at Energy Assist we install all types of solar power from residential systems to commercial systems as well as on and off grid battery backup systems. We have installed a huge range of system sizes from 12 panels all the way up to 1,600 panels. So for all your solar power needs contact us today for great advice, great packages and great installations.
Energy Assist Group Pty Ltd Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
It will be good if they assist with setting up the online monitoring software as well.
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Admittedly after our previous experiences with solar companies ( both incompetent and crooked one of which took our $900 deposit and disappeared ), most companies would shine, but after contacting your company it was like another world. Everything went smoothly,quickly,and our questions were answered with the whole system up and running within a month from start to completion with the meter recording surplus exported.
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Not installed yet. But was the only one of the 3 quotes where the staff made me confident that it was about me and NOT THEM.
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System looks great, own consumption generating from day 1, great service and installation. Still waiting on grid connection (which is up to our Elec co.) , so some time to wait till we see some return, but so far so good. Dolf and Astrid very helpful, knowledgeable and flexible to needs.
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Very slow on paperwork. 3 weeks since installation and papers only lodged today with supplier. I thought this could have happened a lot faster.
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Not on the grid yet, but it seems to be working well. When it's on the grid and I can monitor the performance it will be easier to rate it, but so far I'm impressed.
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Recommended via family member. Very attentive personal service. Would highly recommend of you're looking for top end.
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Keith Ondarchie is the person you have to remember to talk to when you want to get the solar system from Energy Assist. He is an engineer and he comes to your place to look at the whole setup and feeds you whatever information you need to know without talking about money. After I got the quote, he told me that there was going to be a special deal coming so he told me to wait for it and true enough there were further discounts to the system I chose. He then called me a week later to tell me that he had a customer cancel on him so he need to clear off the panels in his warehouse and if I could confirm my purchase he can come within the week to install the system and also give me a free energy meter plus the discounted price promised! I had my finance approved and as I needed to go on an overseas trip with limited internet, they even assured me to transfer them the deposit or the full sum until I was back from my trip! Energy Assist helped to set up all the work that needed with my energy retailer and all that and Keith even sent me a screenshot of the solar monitoring dashboard to let me know that the system is working well while I'm away. I am truly happy with what Energy Assist has done and I would recommend them highly to anyone I know.
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We elected to add solar panels to two properties, we liked the ability to be able to monitor the solar panel performance from afar and on a panel by panel basis. We felt that Adrian from Energy Assist explained the process well and provided timely answers to our questions (even over a long weekend).
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Excellent service and installation. Don't want to give the system 5 stars yet as I have not had it long enough but in a month all has been perfect
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Pleased we found your site. However a recent post you spoke of price drops for mains supplied power in a couple of years but in your model you have prices rise at 7%pa forever. How so
Rgds Show additional information
Rgds Show additional information
We are in the middle of the installation - it has stretched out over 2 weeks, partly due to the wrong inverter being delivered, illness of the installer (he did come on Cup Day to help catch up but then had two days off for a wedding), and a delay on delivery of the battery. We are still waiting on half the panels to be installed plus the inverter and the battery. We are not particularly fussed about the delays however they have not been very good with communications!
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Dealing with Energy Assist has been hands down the very best experience we have had not only the in the solar panel industry but the best small business we have ever deal with!!! Courteous, prompt, knowledgeable, competitive and honest all because they have a great team of passionate staff. Our installation looked fantastic with the tradesmen going the extra distance to conceal the cabling on our new house.
We would highly recommend Energy Assist. Show additional information
We would highly recommend Energy Assist. Show additional information
Dealing with Keith was great. He knew his stuff and was able to explain it to me in layman terms
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I have been very satisfied with our Solar Power process from start to finish.
Having little knowledge of Solar Power systems, my initial concern was where do we start? The only thing I knew, was that I didn't want to use the large mainstream suppliers where there is no personalised service and you are just buying a system size with no regard to your individual circumstances or requirements. Enter solarquotes.com.au - what a great site, gave me some good education and most importantly gave me the confidence to request 3 quotes!
All 3 suppliers contacted me with 24 hours and all were knowledgeable, down to earth local businesses who have been around a long time and I have confidence that they will around for the future also.
Keith from Solar Assist visited me at home and together we worked out what will be the best system that would meet my aims. Keith is a very personable and knowledgeable man who was happy to educate me and very happy to answer all my rookie questions. Communication between the office and myself was good with a written step by step process sent to me being keeping me well informed of what was going to happen. As a result of the whole "vibe"! I was feeling, I was confident in my decision to go with Solar Assist.
Installation lead in time was only a matter of a couple of weeks. Aside from a small delay during installation, this part of the process went very smoothly, the boys did a very neat job and my system was up and running in two days.
Well done Solar Assist and solarquotes.com.au .......
Let the sun shine! Show additional information
Having little knowledge of Solar Power systems, my initial concern was where do we start? The only thing I knew, was that I didn't want to use the large mainstream suppliers where there is no personalised service and you are just buying a system size with no regard to your individual circumstances or requirements. Enter solarquotes.com.au - what a great site, gave me some good education and most importantly gave me the confidence to request 3 quotes!
All 3 suppliers contacted me with 24 hours and all were knowledgeable, down to earth local businesses who have been around a long time and I have confidence that they will around for the future also.
Keith from Solar Assist visited me at home and together we worked out what will be the best system that would meet my aims. Keith is a very personable and knowledgeable man who was happy to educate me and very happy to answer all my rookie questions. Communication between the office and myself was good with a written step by step process sent to me being keeping me well informed of what was going to happen. As a result of the whole "vibe"! I was feeling, I was confident in my decision to go with Solar Assist.
Installation lead in time was only a matter of a couple of weeks. Aside from a small delay during installation, this part of the process went very smoothly, the boys did a very neat job and my system was up and running in two days.
Well done Solar Assist and solarquotes.com.au .......
Let the sun shine! Show additional information
Your service made the process straightforward. I felt that I was well informed and enabled me to make the best choice for my needs now and in the future.
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I recently had a 3.5 kW JA Solar system with Solar Edge inverter installed by Energy Assist. While not a budget system, their quote was competitive. More importantly, their whole installation process and customer service was outstanding. I first visited their business where their engineer spent about an hour explaining the options (size and brands) available. Once a contract was agreed, within 3 days the installation was completed on one day (about 6 hours for the 12 panels and electrical work). I received a comprehensive demonstration on how to use my Wifi to monitor my daily energy generation. Within 3 days an independent Electrical Safety Inspector checked and approved the system and commented that Energy Assist uses stainless steel cable ties while many other installers use plastic ties which deteriorate over the years and fall off.
Energy Assist’s customer service maintained constant communication of each step in the process, including prompt notification to my Energy Retailer required for the final step of updating my smart meter. Show additional information
Energy Assist’s customer service maintained constant communication of each step in the process, including prompt notification to my Energy Retailer required for the final step of updating my smart meter. Show additional information
Very professional service from Kevin, the quality of installation was very high. The better quality system was not a lot dearer than the cheapest one. The SolarQuotes webpage is the best source of independent info. Thanks
I love looking at my phone to see all the stats from the SolarEdge system in real time...
Michael Show additional information
I love looking at my phone to see all the stats from the SolarEdge system in real time...
Michael Show additional information
Having recently installed a pool and deciding on the option of heating it with a Heat Pump (reverse cycle A/C) we were always intending on installing PV panels to cater for the energy that used over Summer. I wont pretend we were not initially stunned by the amount of energy the HeatPump (along with the pool pumps) actually ended up using. We quickly realised that getting a Solar solution was a mandatory aspect of our pool setup not a "nice to have". What is brilliant is that our usage is perfectly aligned with the output of a solar system and having large east and west facing roof space we will be able to extend our production across a wider period each day allowing us to maximise our personal usage of the solar power. Hopefully!
Contacting solarquotes and getting the 3 providers they recommended has been great. The only difficulty was differentiating between the excellent service from all 3 providers and deciding on what solution was going to work best for us without over investing and spending more than was absolutely necessary.
In the end we have decided on a SolarEdge SE7300 inverter with 34xJA Solar 290W smart panels totaling just under 10kW. Obviously the inverter is well under the maximum capacity of the panels but since the panels will be split across the East (x14) and West (x20) roof spaces we understood that this would only clip very occasionally. We will wait and see over Summer! It was difficult to determine if we were making a mistake here though as another provider made a very strong case for installing 2x5kw inverters to ensure we got the most out of our panels. In the end we decided (pretty much based on our own research) that the problem with that configuration was that if our 20 west facing panels (5.8kw total) ever ran at full capacity a 5kw inverter would need to clip the output where the 7.3 will not.
It was not a huge factor but the other thing that influenced our decision was that the solaredge we decided we wanted to go with was the primary recommendation from the provider we chose where the others were primarily suggesting different products.
We are getting our system installed in a few weeks so I will possibly revisit this after that is completed. I am pretty confident we are going to be very happy with the solution we are putting on our roof. Show additional information
Contacting solarquotes and getting the 3 providers they recommended has been great. The only difficulty was differentiating between the excellent service from all 3 providers and deciding on what solution was going to work best for us without over investing and spending more than was absolutely necessary.
In the end we have decided on a SolarEdge SE7300 inverter with 34xJA Solar 290W smart panels totaling just under 10kW. Obviously the inverter is well under the maximum capacity of the panels but since the panels will be split across the East (x14) and West (x20) roof spaces we understood that this would only clip very occasionally. We will wait and see over Summer! It was difficult to determine if we were making a mistake here though as another provider made a very strong case for installing 2x5kw inverters to ensure we got the most out of our panels. In the end we decided (pretty much based on our own research) that the problem with that configuration was that if our 20 west facing panels (5.8kw total) ever ran at full capacity a 5kw inverter would need to clip the output where the 7.3 will not.
It was not a huge factor but the other thing that influenced our decision was that the solaredge we decided we wanted to go with was the primary recommendation from the provider we chose where the others were primarily suggesting different products.
We are getting our system installed in a few weeks so I will possibly revisit this after that is completed. I am pretty confident we are going to be very happy with the solution we are putting on our roof. Show additional information
We had a very positive experience dealing with Keith and his staff. Everything was highly efficient, we seem to have very good quality solar panels and inverter. Very smooth operation, excellent installation team and would recommend them to others.
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This consultant was down to earth with clear explanations for the way he was advising even though he provided other options for me to choose from. I was able to walk around his showroom looking at the various pieces of hardware in various price ranges and levels of quality. These were sola panels, inverters, and examples of how he went the extra distance in the quality of workmanship they used to fit the panels on the roof. 3 months after installation, Energy Assist in Croyden called me for my assessment of the installation this far. I suggested that when I got my first electricity bill for a full 3 months of the working sola system I would appreciate reviewing it together. They were more than happy, and that has now taken place. I was justifiably happy with the way they could monitor the health of each individual panel and they were working perfectly. We discussed battery storage and we both agreed that it could wait for some time down the track to when it would be more economically feasible. I have been most satisfied with the help I received from Sola Quotes and for the service I have received from one of the installing companies they recommended.
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First class job all round.Prompt site visit and quote. Adrian is very knowledgeable and explained all options well.Based on our experience would recommend Energy Assist to anyone.
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All three of the installers recommended by this site came onsite to quote, explained things well and were competitive. I ended up choosing Energy Assist who have been very professional and easy to deal with. The installation was done quickly and went smoothly and the system is working very well. There was a small delay in getting access to the Envoy system (this did not stop the solar system working just my ability to monitor it directly) but the Energy Assist office was very helpful in working with Enphase to get this sorted out. I have had the system in for a bit over a month and so far am very happy with it.
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I had a heap of quotes and energy assist were by far the most professional and knowledgeable. Felt at ease as soon as I decided to use them.
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I cannot judge the quality of my system - yet. On paper, every system is the best, so judging by that, I have the best quality system there is. It has been installed ok, looks good, artistic impression is 9.5 out of 10 - but it is still not producing electricity, thanks to Red Energy taking three weeks to 'reprogram' my smart meter.
One thing that I appreciated, was the way the company attended to my queries, in most part about different variants of the inverter to be installed. There was no problem in communication with them at all. Show additional information
One thing that I appreciated, was the way the company attended to my queries, in most part about different variants of the inverter to be installed. There was no problem in communication with them at all. Show additional information
They were the only one of three suppliers who visited our home to inspect it in order to prepare the quote.
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Sales Adrian was knowledgeable and provided good advice. Astrid was good in helping with the follow up. The installation took a lot longer than excepted due to various reasons like the weather, etc. etc. But eventually Kris and his team got the system up and running, and it was a good job done.
It's now inspected by the independent inspector, waiting for the energy retailer and distributor to do their bit.
I'm also glad to have installed the energy meter which gave me a good understanding on how I'm using the electricity. It's a good recommendation from Adrian. :-) Show additional information
It's now inspected by the independent inspector, waiting for the energy retailer and distributor to do their bit.
I'm also glad to have installed the energy meter which gave me a good understanding on how I'm using the electricity. It's a good recommendation from Adrian. :-) Show additional information
All 3 suppliers gave different advice and different systems. All said they had the best quality, the right figures and correct assessment of my needs. If you send me another survey in a few months time I will answer the first two questions for you. Your advice and website, however, were good places to start and I don't think I would have purchased without these 3 good quotes. The problem was they were all so good I could not tell them apart, and only time will tell whether I have taken the right quote and got the right advice.
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EnergyAssist have been difficult to contact and are largely unresponsive since my system was installed on 6/3/17. There was no follow-up by them to explain the process and timeframe for inspecting our newly installed solar system, so I had to make phone calls and write emails to get clarity. I was told that the inspector had tried to contact me, but there was no missed calls, no voice mails and no emails to evidence this. Eventually EnergyAssist made contact with an inspector and the inspection was completed soon after. I then had to follow them up to find out what happens next and how long it would be before we could start getting the benefits of the system we've paid for. With several days passing and no response, I yet again wrote to EnergyAssist asking for my question to be answered. A couple of days later I receive a response saying the paperwork had been submitted to our retailer and it may take a couple of weeks, then you will be notified. As my energy retailer (Dodo) is not the meter provider (Citipower), I wrote back asking if both have been notified and also as the system had been left on, was I liable to be billed for energy generated by the system since installation without the meter being changed. Despite an email reminder to them a few days later, no response. I do feel let down in that having spent over $8,000 with EnergyAssist, their customer care factor is next to zero. I normally don't voice my opinions so openly, but in this case I think people should be aware of organisations such as this that take your money and don't support their customer sufficiently.
Supplier Reply
Thank you for your feedback Chris and sorry you feel you were unaware of the timeframes from you retailer for your meter to be upgraded. As mentioned in our documentation your retailer must manage your meter upgrade between you and your distributor as they are the only ones with such authority. We pride ourselves on customer service and apologise that you did not receive our messages. Show additional information
Energy Assist have been professional, easy to deal with and stood by their quote and installation scheduled. I would definitely recommend them to anyone looking to install Solar PV. Their price was very competitive, the installation professionally done and the products installed top of the line. I'm very happy with the result and hope to engage their services again in the future when installing a battery system.
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I plan to re-charge my 12 kWh electric car from my solar-charged home storage battery. This requires a big solar system and a battery at home capable of storing 12 kWh. None of the suppliers were familiar with this application and tried to sell me a smaller system which they were familiar with. It was not easy to get my requirement across to them.
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