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Energy Assist Group Pty Ltd Reviews

Based on 96 reviews

  • 5 star 17
  • 4 star 69
  • 3 star 10
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.14
  • System Quality
    4.46
  • Customer Service
    4.49
  • Installation
    4.51

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About Energy Assist Group Pty Ltd, Solar Installers

Energy Assist is an Australian owned and operated company with experience in the solar power industry since 1994. Our focus is creating a high quality solution that is right for you, your property and your budget. We listen to your needs, analyse your bills and engineer the right system for you.

How do we do this? We pride ourselves on educating our customers on solar power to ensure they understand exactly what they are investing in.

We have our very own Showroom & Testing Facility located in Croydon where we have multiple systems installed, operating and monitored. At our facility we test the panel performance and compare panel to panel by reviewing our monitoring results. We have panels and inverters on display so you can visualise the components that make up your whole solar system.

Here at Energy Assist we install all types of solar power from residential systems to commercial systems as well as on and off grid battery backup systems. We have installed a huge range of system sizes from 12 panels all the way up to 1,600 panels. So for all your solar power needs contact us today for great advice, great packages and great installations.

Energy Assist Group Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
No fuss great communication they took time to explain how it all works and best practices to get the most out of it.
Next thing on the list is a battery system to store the hours I don't use

Thanks guys !
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The installers Jerome and Chris were very efficient with the installation and paid careful attention to the requirements of my body corporate. They were also willing reduce the cost of the install when we decided not to add tilts due to body corp constraints.

Astrid was very pleasant to deal with and answered all my questions over email and phone promptly. I felt like I had a good deal with the Sunpower P19 Panels.
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Dealing with Adrian has been a breeze in terms of easiness or asking questions or getting any issues resolved. The system was installed in Mid September and initially had some small technical problems (like you can expect with any new technical products) but Adrian and his team resolved them quickly, once I raised it with them and that is where I liked the effort as now I can know the team behind the company actually cares about the customer rather than just selling something and move on.

Since September I essentially have no bills now which is a testament to the product quality and installation. Very happy with the product and the company.
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Dealing with Adrian and the team was great from start to finish. The workmanship done on the install was of a high standard and faultless.
We had an issue with the inverter not long after install but Adrian put me onto the right person and this was resolved with no fuss. Since the inverter was recalibrated the system has been faultless and we couldn't be happier. I have recommended this company to family and friends and would happily use you again.
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Dolf and his team did a great job from start to finish. We started with a visit to their showroom where Dolf explained the different parts. He is knowledgeable and gave us different options, without being pushy and was very patient. He also passed on the savings when prices of parts came down. The installation was done in an efficient and organised manner. We were informed of the process and which parts needed our action. The system was up and running quickly and we could immediately see how it was doing. All in all, really happy with the outcome and you can definitely trust these guys to do a good quality install. Show additional information
very good and help fill Show additional information
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It will be good if they assist with setting up the online monitoring software as well. Show additional information
Admittedly after our previous experiences with solar companies ( both incompetent and crooked one of which took our $900 deposit and disappeared ), most companies would shine, but after contacting your company it was like another world. Everything went smoothly,quickly,and our questions were answered with the whole system up and running within a month from start to completion with the meter recording surplus exported. Show additional information
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Not installed yet. But was the only one of the 3 quotes where the staff made me confident that it was about me and NOT THEM. Show additional information
System looks great, own consumption generating from day 1, great service and installation. Still waiting on grid connection (which is up to our Elec co.) , so some time to wait till we see some return, but so far so good. Dolf and Astrid very helpful, knowledgeable and flexible to needs. Show additional information
Very slow on paperwork. 3 weeks since installation and papers only lodged today with supplier. I thought this could have happened a lot faster. Show additional information
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Not on the grid yet, but it seems to be working well. When it's on the grid and I can monitor the performance it will be easier to rate it, but so far I'm impressed. Show additional information
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Recommended via family member. Very attentive personal service. Would highly recommend of you're looking for top end. Show additional information
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Keith Ondarchie is the person you have to remember to talk to when you want to get the solar system from Energy Assist. He is an engineer and he comes to your place to look at the whole setup and feeds you whatever information you need to know without talking about money. After I got the quote, he told me that there was going to be a special deal coming so he told me to wait for it and true enough there were further discounts to the system I chose. He then called me a week later to tell me that he had a customer cancel on him so he need to clear off the panels in his warehouse and if I could confirm my purchase he can come within the week to install the system and also give me a free energy meter plus the discounted price promised! I had my finance approved and as I needed to go on an overseas trip with limited internet, they even assured me to transfer them the deposit or the full sum until I was back from my trip! Energy Assist helped to set up all the work that needed with my energy retailer and all that and Keith even sent me a screenshot of the solar monitoring dashboard to let me know that the system is working well while I'm away. I am truly happy with what Energy Assist has done and I would recommend them highly to anyone I know. Show additional information
We elected to add solar panels to two properties, we liked the ability to be able to monitor the solar panel performance from afar and on a panel by panel basis. We felt that Adrian from Energy Assist explained the process well and provided timely answers to our questions (even over a long weekend). Show additional information
Excellent service and installation. Don't want to give the system 5 stars yet as I have not had it long enough but in a month all has been perfect Show additional information
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Pleased we found your site. However a recent post you spoke of price drops for mains supplied power in a couple of years but in your model you have prices rise at 7%pa forever. How so
Rgds
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We are in the middle of the installation - it has stretched out over 2 weeks, partly due to the wrong inverter being delivered, illness of the installer (he did come on Cup Day to help catch up but then had two days off for a wedding), and a delay on delivery of the battery. We are still waiting on half the panels to be installed plus the inverter and the battery. We are not particularly fussed about the delays however they have not been very good with communications! Show additional information
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Dealing with Energy Assist has been hands down the very best experience we have had not only the in the solar panel industry but the best small business we have ever deal with!!! Courteous, prompt, knowledgeable, competitive and honest all because they have a great team of passionate staff. Our installation looked fantastic with the tradesmen going the extra distance to conceal the cabling on our new house.

We would highly recommend Energy Assist.
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Dealing with Keith was great. He knew his stuff and was able to explain it to me in layman terms Show additional information
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I have been very satisfied with our Solar Power process from start to finish.

Having little knowledge of Solar Power systems, my initial concern was where do we start? The only thing I knew, was that I didn't want to use the large mainstream suppliers where there is no personalised service and you are just buying a system size with no regard to your individual circumstances or requirements. Enter solarquotes.com.au - what a great site, gave me some good education and most importantly gave me the confidence to request 3 quotes!

All 3 suppliers contacted me with 24 hours and all were knowledgeable, down to earth local businesses who have been around a long time and I have confidence that they will around for the future also.

Keith from Solar Assist visited me at home and together we worked out what will be the best system that would meet my aims. Keith is a very personable and knowledgeable man who was happy to educate me and very happy to answer all my rookie questions. Communication between the office and myself was good with a written step by step process sent to me being keeping me well informed of what was going to happen. As a result of the whole "vibe"! I was feeling, I was confident in my decision to go with Solar Assist.

Installation lead in time was only a matter of a couple of weeks. Aside from a small delay during installation, this part of the process went very smoothly, the boys did a very neat job and my system was up and running in two days.

Well done Solar Assist and solarquotes.com.au .......

Let the sun shine!
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Your service made the process straightforward. I felt that I was well informed and enabled me to make the best choice for my needs now and in the future. Show additional information
I recently had a 3.5 kW JA Solar system with Solar Edge inverter installed by Energy Assist. While not a budget system, their quote was competitive. More importantly, their whole installation process and customer service was outstanding. I first visited their business where their engineer spent about an hour explaining the options (size and brands) available. Once a contract was agreed, within 3 days the installation was completed on one day (about 6 hours for the 12 panels and electrical work). I received a comprehensive demonstration on how to use my Wifi to monitor my daily energy generation. Within 3 days an independent Electrical Safety Inspector checked and approved the system and commented that Energy Assist uses stainless steel cable ties while many other installers use plastic ties which deteriorate over the years and fall off.
Energy Assist’s customer service maintained constant communication of each step in the process, including prompt notification to my Energy Retailer required for the final step of updating my smart meter.
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Very professional service from Kevin, the quality of installation was very high. The better quality system was not a lot dearer than the cheapest one. The SolarQuotes webpage is the best source of independent info. Thanks
I love looking at my phone to see all the stats from the SolarEdge system in real time...
Michael
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Having recently installed a pool and deciding on the option of heating it with a Heat Pump (reverse cycle A/C) we were always intending on installing PV panels to cater for the energy that used over Summer. I wont pretend we were not initially stunned by the amount of energy the HeatPump (along with the pool pumps) actually ended up using. We quickly realised that getting a Solar solution was a mandatory aspect of our pool setup not a "nice to have". What is brilliant is that our usage is perfectly aligned with the output of a solar system and having large east and west facing roof space we will be able to extend our production across a wider period each day allowing us to maximise our personal usage of the solar power. Hopefully!

Contacting solarquotes and getting the 3 providers they recommended has been great. The only difficulty was differentiating between the excellent service from all 3 providers and deciding on what solution was going to work best for us without over investing and spending more than was absolutely necessary.

In the end we have decided on a SolarEdge SE7300 inverter with 34xJA Solar 290W smart panels totaling just under 10kW. Obviously the inverter is well under the maximum capacity of the panels but since the panels will be split across the East (x14) and West (x20) roof spaces we understood that this would only clip very occasionally. We will wait and see over Summer! It was difficult to determine if we were making a mistake here though as another provider made a very strong case for installing 2x5kw inverters to ensure we got the most out of our panels. In the end we decided (pretty much based on our own research) that the problem with that configuration was that if our 20 west facing panels (5.8kw total) ever ran at full capacity a 5kw inverter would need to clip the output where the 7.3 will not.

It was not a huge factor but the other thing that influenced our decision was that the solaredge we decided we wanted to go with was the primary recommendation from the provider we chose where the others were primarily suggesting different products.

We are getting our system installed in a few weeks so I will possibly revisit this after that is completed. I am pretty confident we are going to be very happy with the solution we are putting on our roof.
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We had a very positive experience dealing with Keith and his staff. Everything was highly efficient, we seem to have very good quality solar panels and inverter. Very smooth operation, excellent installation team and would recommend them to others. Show additional information
This consultant was down to earth with clear explanations for the way he was advising even though he provided other options for me to choose from. I was able to walk around his showroom looking at the various pieces of hardware in various price ranges and levels of quality. These were sola panels, inverters, and examples of how he went the extra distance in the quality of workmanship they used to fit the panels on the roof. 3 months after installation, Energy Assist in Croyden called me for my assessment of the installation this far. I suggested that when I got my first electricity bill for a full 3 months of the working sola system I would appreciate reviewing it together. They were more than happy, and that has now taken place. I was justifiably happy with the way they could monitor the health of each individual panel and they were working perfectly. We discussed battery storage and we both agreed that it could wait for some time down the track to when it would be more economically feasible. I have been most satisfied with the help I received from Sola Quotes and for the service I have received from one of the installing companies they recommended. Show additional information
First class job all round.Prompt site visit and quote. Adrian is very knowledgeable and explained all options well.Based on our experience would recommend Energy Assist to anyone. Show additional information
All three of the installers recommended by this site came onsite to quote, explained things well and were competitive. I ended up choosing Energy Assist who have been very professional and easy to deal with. The installation was done quickly and went smoothly and the system is working very well. There was a small delay in getting access to the Envoy system (this did not stop the solar system working just my ability to monitor it directly) but the Energy Assist office was very helpful in working with Enphase to get this sorted out. I have had the system in for a bit over a month and so far am very happy with it. Show additional information
I had a heap of quotes and energy assist were by far the most professional and knowledgeable. Felt at ease as soon as I decided to use them. Show additional information
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