Energy Assist Group Pty Ltd Reviews
Based on 117 ratings Aus Ranking
- 5 star 23
- 4 star 82
- 3 star 12
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.18
- System Quality 4.45
- Customer Service 4.49
- Installation 4.52
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Energy Assist is an Australian owned and operated company with experience in the solar power industry since 1994. Our focus is creating a high quality solution that is right for you, your property and your budget. We listen to your needs, analyse your bills and engineer the right system for you.
How do we do this? We pride ourselves on educating our customers on solar power to ensure they understand exactly what they are investing in.
We have our very own Showroom & Testing Facility located in Croydon where we have multiple systems installed, operating and monitored. At our facility we test the panel performance and compare panel to panel by reviewing our monitoring results. We have panels and inverters on display so you can visualise the components that make up your whole solar system.
Here at Energy Assist we install all types of solar power from residential systems to commercial systems as well as on and off grid battery backup systems. We have installed a huge range of system sizes from 12 panels all the way up to 1,600 panels. So for all your solar power needs contact us today for great advice, great packages and great installations.
Energy Assist Group Pty Ltd Solar Reviews
Good installation, not a "crap solar" experience!
Sales process went well, I received three quotes from your recommendations, all good, and another from a friend.Installation was done well and when promised. As an Architect, I did my own panel layout, which seemed to work fine. Except the sales person and the installer failed to point out the disconnect switches that stick out at the front on my new building. Inspector said to suck it up, they're required.
Enphase unit location failed inspection, and had to be moved, which also fixed the poor wifi issue. It took two weeks to organise this, so system is still not completely approved, but it's working. The paperwork should be completed soon.
I see my retailer is charging me an average of 35 cents per kilowatt hour, so I'm glad it's in. We'll see what they pay me when I export.
Customer service was generally good, if a little slow. Covid19 was blamed, and perhaps that's true, I'll give them the benefit of the doubt. Show additional information
Nice Installation. Post installation communication could be improved.
Energy Assist were very helpful during the sales/quoting process.The installation went well.
I am an electrician, so I'm very fussy about electrical workmanship, and they did a very good job.
They are assisting in all aspects of the grid connection.
The only thing that they could improve on is after installation communication with the customer. I don't like not knowing what the status of grid connection is but maybe that's just me. Show additional information
Pleased with service
After seeking quotes I was contacted by email and a follow up phone call from Energy Assist. A time was then booked for a salesperson (Company Director) to attend our address. The salesperson was very experienced, knowledgeable and professional in his approach. He commented on how well presented our house is and one his opening comment was to the effect that they would not install any solar panels at the front our house as they would spoil its appearance. The other providers who gave quotes only spoke briefly to me on the phone and then emailed a quote with photos of where the solar panels would be positioned. These photos depicted their intention to install several panels at the front of the house, which is not what we wanted. The personal visit to our address by the salesperson and his professional approach is what clenched the deal. I received a quote a couple of days later, followed up by a phone call from the salesperson. We discussed the quote at length and following that discussion I was provided with a number of other options to consider, one of which was my preferred option. I paid a deposit on 23 September but installation was delayed due to COVID-19 restrictions. I was kept informed of of potential installation dates and the system was eventually installed on Thursday 12 November, 2020. Show additional informationEfficient and communicative
All aspects of the process were handled professionally,expertly and with excellent communication.Very pleased with this excellent service. I would highly recommend them. Show additional information
Highly Recommended
Solid, professional company. Informative quote. Good price and efficient installation. Friendly, respectful, supportive service. Show additional informationGreat installer
The initial contact with Horst was great and very informative. Their quote was thorough and very competitive. They were easy to deal with the whole way through the transaction.My only criticism would be a lack of communication- I called them to see when they were coming each time as they hadnt let me know or confirmed. But they were very easy to deal with and the installation was fast and smooth. Highly recommended. Show additional information
Very efficient process
The whole process was simple and efficient - from quote, inspection to installation. Everything occurred as promised. Energy Assist were the only firm that inspected before quoting & dealt with local conditions. Show additional informationProfessional service and a great looking and performing (so far) system!
We recently had a 6.4 Kw 20 panel solar system with 5.9 kw inverter installed by Energy Assist. We had a fairly good idea that we wanted to future proof our energy needs as our family grows and allow the possibility of adding a battery later on. I was also mindful of having aesthetically pleasing panels that would add to and not detract from the look of a 30 year old building. We found that Adrian explained the options very clearly and was able to outline the process for us in a quick and concise manner. Installation was quick, tidy and no nonsense and with minimal impact on neighbours. The system is new and we haven't had to troubleshoot anything but we found their back office team to be helpful and quick to get back to us to complete the changeover with our distributor and retailer. So far very good and very much recommended. Show additional informationI sourced 2 other suppliers and finally chose a local company fully accredited that been around for about 10 years and was very competitive in their price and had a sound knowledge of what they were offering,
My installation is scheduled for 2 weeks. Show additional information
Prompt contact via either phone or email after experiencing minor issues.
Solar system is working beautifully as described by Technicians. Show additional information
Always keeping me informed of progress and followup.
Highly recommended. Show additional information
Customer service so far has been good. Installers seem competent and arrived on time.
Still waiting to see if the system lives up to its promises. Show additional information
Next thing on the list is a battery system to store the hours I don't use
Thanks guys ! Show additional information
Astrid was very pleasant to deal with and answered all my questions over email and phone promptly. I felt like I had a good deal with the Sunpower P19 Panels. Show additional information
Since September I essentially have no bills now which is a testament to the product quality and installation. Very happy with the product and the company. Show additional information
We had an issue with the inverter not long after install but Adrian put me onto the right person and this was resolved with no fuss. Since the inverter was recalibrated the system has been faultless and we couldn't be happier. I have recommended this company to family and friends and would happily use you again. Show additional information
Contacting solarquotes and getting the 3 providers they recommended has been great. The only difficulty was differentiating between the excellent service from all 3 providers and deciding on what solution was going to work best for us without over investing and spending more than was absolutely necessary.
In the end we have decided on a SolarEdge SE7300 inverter with 34xJA Solar 290W smart panels totaling just under 10kW. Obviously the inverter is well under the maximum capacity of the panels but since the panels will be split across the East (x14) and West (x20) roof spaces we understood that this would only clip very occasionally. We will wait and see over Summer! It was difficult to determine if we were making a mistake here though as another provider made a very strong case for installing 2x5kw inverters to ensure we got the most out of our panels. In the end we decided (pretty much based on our own research) that the problem with that configuration was that if our 20 west facing panels (5.8kw total) ever ran at full capacity a 5kw inverter would need to clip the output where the 7.3 will not.
It was not a huge factor but the other thing that influenced our decision was that the solaredge we decided we wanted to go with was the primary recommendation from the provider we chose where the others were primarily suggesting different products.
We are getting our system installed in a few weeks so I will possibly revisit this after that is completed. I am pretty confident we are going to be very happy with the solution we are putting on our roof. Show additional information