Energy Assist Group Pty Ltd Reviews
4.3
Leave a review Based on 51 reviews
- 5 star 9
- 4 star 36
- 3 star 6
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.16
- System Quality 4.35
- Customer Service 4.39
- Installation 4.38
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About Energy Assist Group Pty Ltd, Solar Installers
Energy Assist is an Australian owned and operated company with experience in the solar power industry since 1994. Our focus is creating a high quality solution that is right for you, your property and your budget. We listen to your needs, analyse your bills and engineer the right system for you.
How do we do this? We pride ourselves on educating our customers on solar power to ensure they understand exactly what they are investing in.
We have our very own Showroom & Testing Facility located in Croydon where we have multiple systems installed, operating and monitored. At our facility we test the panel performance and compare panel to panel by reviewing our monitoring results. We have panels and inverters on display so you can visualise the components that make up your whole solar system.
Here at Energy Assist we install all types of solar power from residential systems to commercial systems as well as on and off grid battery backup systems. We have installed a huge range of system sizes from 12 panels all the way up to 1,600 panels. So for all your solar power needs contact us today for great advice, great packages and great installations.
How do we do this? We pride ourselves on educating our customers on solar power to ensure they understand exactly what they are investing in.
We have our very own Showroom & Testing Facility located in Croydon where we have multiple systems installed, operating and monitored. At our facility we test the panel performance and compare panel to panel by reviewing our monitoring results. We have panels and inverters on display so you can visualise the components that make up your whole solar system.
Here at Energy Assist we install all types of solar power from residential systems to commercial systems as well as on and off grid battery backup systems. We have installed a huge range of system sizes from 12 panels all the way up to 1,600 panels. So for all your solar power needs contact us today for great advice, great packages and great installations.
Energy Assist Group Pty Ltd Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Having recently installed a pool and deciding on the option of heating it with a Heat Pump (reverse cycle A/C) we were always intending on installing PV panels to cater for the energy that used over Summer. I wont pretend we were not initially stunned by the amount of energy the HeatPump (along with the pool pumps) actually ended up using. We quickly realised that getting a Solar solution was a mandatory aspect of our pool setup not a "nice to have". What is brilliant is that our usage is perfectly aligned with the output of a solar system and having large east and west facing roof space we will be able to extend our production across a wider period each day allowing us to maximise our personal usage of the solar power. Hopefully!
Contacting solarquotes and getting the 3 providers they recommended has been great. The only difficulty was differentiating between the excellent service from all 3 providers and deciding on what solution was going to work best for us without over investing and spending more than was absolutely necessary.
In the end we have decided on a SolarEdge SE7300 inverter with 34xJA Solar 290W smart panels totaling just under 10kW. Obviously the inverter is well under the maximum capacity of the panels but since the panels will be split across the East (x14) and West (x20) roof spaces we understood that this would only clip very occasionally. We will wait and see over Summer! It was difficult to determine if we were making a mistake here though as another provider made a very strong case for installing 2x5kw inverters to ensure we got the most out of our panels. In the end we decided (pretty much based on our own research) that the problem with that configuration was that if our 20 west facing panels (5.8kw total) ever ran at full capacity a 5kw inverter would need to clip the output where the 7.3 will not.
It was not a huge factor but the other thing that influenced our decision was that the solaredge we decided we wanted to go with was the primary recommendation from the provider we chose where the others were primarily suggesting different products.
We are getting our system installed in a few weeks so I will possibly revisit this after that is completed. I am pretty confident we are going to be very happy with the solution we are putting on our roof. Show additional information
Contacting solarquotes and getting the 3 providers they recommended has been great. The only difficulty was differentiating between the excellent service from all 3 providers and deciding on what solution was going to work best for us without over investing and spending more than was absolutely necessary.
In the end we have decided on a SolarEdge SE7300 inverter with 34xJA Solar 290W smart panels totaling just under 10kW. Obviously the inverter is well under the maximum capacity of the panels but since the panels will be split across the East (x14) and West (x20) roof spaces we understood that this would only clip very occasionally. We will wait and see over Summer! It was difficult to determine if we were making a mistake here though as another provider made a very strong case for installing 2x5kw inverters to ensure we got the most out of our panels. In the end we decided (pretty much based on our own research) that the problem with that configuration was that if our 20 west facing panels (5.8kw total) ever ran at full capacity a 5kw inverter would need to clip the output where the 7.3 will not.
It was not a huge factor but the other thing that influenced our decision was that the solaredge we decided we wanted to go with was the primary recommendation from the provider we chose where the others were primarily suggesting different products.
We are getting our system installed in a few weeks so I will possibly revisit this after that is completed. I am pretty confident we are going to be very happy with the solution we are putting on our roof. Show additional information
We had a very positive experience dealing with Keith and his staff. Everything was highly efficient, we seem to have very good quality solar panels and inverter. Very smooth operation, excellent installation team and would recommend them to others.
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This consultant was down to earth with clear explanations for the way he was advising even though he provided other options for me to choose from. I was able to walk around his showroom looking at the various pieces of hardware in various price ranges and levels of quality. These were sola panels, inverters, and examples of how he went the extra distance in the quality of workmanship they used to fit the panels on the roof. 3 months after installation, Energy Assist in Croyden called me for my assessment of the installation this far. I suggested that when I got my first electricity bill for a full 3 months of the working sola system I would appreciate reviewing it together. They were more than happy, and that has now taken place. I was justifiably happy with the way they could monitor the health of each individual panel and they were working perfectly. We discussed battery storage and we both agreed that it could wait for some time down the track to when it would be more economically feasible. I have been most satisfied with the help I received from Sola Quotes and for the service I have received from one of the installing companies they recommended.
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First class job all round.Prompt site visit and quote. Adrian is very knowledgeable and explained all options well.Based on our experience would recommend Energy Assist to anyone.
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All three of the installers recommended by this site came onsite to quote, explained things well and were competitive. I ended up choosing Energy Assist who have been very professional and easy to deal with. The installation was done quickly and went smoothly and the system is working very well. There was a small delay in getting access to the Envoy system (this did not stop the solar system working just my ability to monitor it directly) but the Energy Assist office was very helpful in working with Enphase to get this sorted out. I have had the system in for a bit over a month and so far am very happy with it.
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I had a heap of quotes and energy assist were by far the most professional and knowledgeable. Felt at ease as soon as I decided to use them.
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I cannot judge the quality of my system - yet. On paper, every system is the best, so judging by that, I have the best quality system there is. It has been installed ok, looks good, artistic impression is 9.5 out of 10 - but it is still not producing electricity, thanks to Red Energy taking three weeks to 'reprogram' my smart meter.
One thing that I appreciated, was the way the company attended to my queries, in most part about different variants of the inverter to be installed. There was no problem in communication with them at all. Show additional information
One thing that I appreciated, was the way the company attended to my queries, in most part about different variants of the inverter to be installed. There was no problem in communication with them at all. Show additional information
They were the only one of three suppliers who visited our home to inspect it in order to prepare the quote.
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Sales Adrian was knowledgeable and provided good advice. Astrid was good in helping with the follow up. The installation took a lot longer than excepted due to various reasons like the weather, etc. etc. But eventually Kris and his team got the system up and running, and it was a good job done.
It's now inspected by the independent inspector, waiting for the energy retailer and distributor to do their bit.
I'm also glad to have installed the energy meter which gave me a good understanding on how I'm using the electricity. It's a good recommendation from Adrian. :-) Show additional information
It's now inspected by the independent inspector, waiting for the energy retailer and distributor to do their bit.
I'm also glad to have installed the energy meter which gave me a good understanding on how I'm using the electricity. It's a good recommendation from Adrian. :-) Show additional information
All 3 suppliers gave different advice and different systems. All said they had the best quality, the right figures and correct assessment of my needs. If you send me another survey in a few months time I will answer the first two questions for you. Your advice and website, however, were good places to start and I don't think I would have purchased without these 3 good quotes. The problem was they were all so good I could not tell them apart, and only time will tell whether I have taken the right quote and got the right advice.
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EnergyAssist have been difficult to contact and are largely unresponsive since my system was installed on 6/3/17. There was no follow-up by them to explain the process and timeframe for inspecting our newly installed solar system, so I had to make phone calls and write emails to get clarity. I was told that the inspector had tried to contact me, but there was no missed calls, no voice mails and no emails to evidence this. Eventually EnergyAssist made contact with an inspector and the inspection was completed soon after. I then had to follow them up to find out what happens next and how long it would be before we could start getting the benefits of the system we've paid for. With several days passing and no response, I yet again wrote to EnergyAssist asking for my question to be answered. A couple of days later I receive a response saying the paperwork had been submitted to our retailer and it may take a couple of weeks, then you will be notified. As my energy retailer (Dodo) is not the meter provider (Citipower), I wrote back asking if both have been notified and also as the system had been left on, was I liable to be billed for energy generated by the system since installation without the meter being changed. Despite an email reminder to them a few days later, no response. I do feel let down in that having spent over $8,000 with EnergyAssist, their customer care factor is next to zero. I normally don't voice my opinions so openly, but in this case I think people should be aware of organisations such as this that take your money and don't support their customer sufficiently.
Supplier Reply
Thank you for your feedback Chris and sorry you feel you were unaware of the timeframes from you retailer for your meter to be upgraded. As mentioned in our documentation your retailer must manage your meter upgrade between you and your distributor as they are the only ones with such authority. We pride ourselves on customer service and apologise that you did not receive our messages. Show additional information
Energy Assist have been professional, easy to deal with and stood by their quote and installation scheduled. I would definitely recommend them to anyone looking to install Solar PV. Their price was very competitive, the installation professionally done and the products installed top of the line. I'm very happy with the result and hope to engage their services again in the future when installing a battery system.
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I plan to re-charge my 12 kWh electric car from my solar-charged home storage battery. This requires a big solar system and a battery at home capable of storing 12 kWh. None of the suppliers were familiar with this application and tried to sell me a smaller system which they were familiar with. It was not easy to get my requirement across to them.
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Very pleased with the recommendations provided by Solar Quotes. Very difficult to separate the providers but ended up choosing a system with optimised panels due to shading issues. Very professional installation. We are yet to have the Smart Meter reprogrammed (which has nothing to do with the Installer) but production appears to be optimal and online portal enables real-time information to be reviewed.
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This got down to a decision between a $6k system through Energy Assist and a $4k system with a large mass advertiser. Adrian from Energy Assist had basically convinced me at the start that his company were better, and their products more reliable, but I initially decided I would go with the larger company as I could not justify the cost differential.
I then decided to do a little more research before making the final decision, and after reading a massive number of reviews on the large advertiser, I decided that the more expensive system with better components was a safer option for me. One of the telling comments about the large advertiser was someone noting that the only positive feedback was from people who'd had their system for less than three months! Show additional information
I then decided to do a little more research before making the final decision, and after reading a massive number of reviews on the large advertiser, I decided that the more expensive system with better components was a safer option for me. One of the telling comments about the large advertiser was someone noting that the only positive feedback was from people who'd had their system for less than three months! Show additional information
The comments above relate to the matter so far. The installation of the panels and inverters was good, but we needed the power board replaced. We are not quite sure at this time [1 week] about part of the wiring concerning the electric HWS. We are monitoring the usage -there is a booster system that was to be linked to the solar wiring. The use of solar power to boost the HWS was a final clinching factor in our decision making.
Review below : YES - the review could go in except for this last box as it is a work in progress, and all may be fine -it was a necessity in our case to have the old power board replaced, so not directly a solar system comment Show additional information
Review below : YES - the review could go in except for this last box as it is a work in progress, and all may be fine -it was a necessity in our case to have the old power board replaced, so not directly a solar system comment Show additional information
Salesman did not oversell. In fact he was restrained to the point of being pessimistic. We were impressed. Installation was quick but the wholesaler [United Energy] took its time to get the system going. The system will have paid for itself in 4 years - perhaps sooner if power prices go up, which they certainly will.
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Energy Assist sales consultants were extremely knowledgable.
We bought from them because we considered that they had the best custom solution for us.
The Solar Power website was immeasurably helpful in conducting our research - we went from zero knowledge to 'experts' in 2 weeks.
Thank You Finn! Show additional information
We bought from them because we considered that they had the best custom solution for us.
The Solar Power website was immeasurably helpful in conducting our research - we went from zero knowledge to 'experts' in 2 weeks.
Thank You Finn! Show additional information
We were initially quoted on 12 panels, but issues with installation on a flat cliplok roof meant they could only fit 10. The supplier did not make any suggestions for where to put the other two panels, simply said we would pay a lower price - and get a lower powered system. It was our suggestion to place the other two panels on the tiled part of the roof nearby. After confirming with the Inverter manufacturer, the other two panels were installed giving us the system we wanted.
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We looked for a solar system for our cricket club and were very pleased with Energy Assist. They were professional and friendly from Start to finish and the most knowledgeable of the people we spoke to. The system was installed in a timely manner and is very neat looking. The Cricket Club is now covering the bulk of their usage after 1 year of having the Solar on.
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They were friendly and took time to explain everything before I decided. when they came to do the job they were well presented, thoughtful and cleaned up after themselves so there was no mess left. They also followed up to ensure the system was turned on shortly after all the paperwork was sent keeping me updated along the way.
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I think this survey would be more meaningful in say 6 months' time, when I have experience of the system working or not.
So far, my system is not switched on - hope my retailer will do it after the Xmas break.
I read a number of online reviews by happy customers, but in fact they didn't help me make comparisons or judgments. I didn't find any negative ones. I also read your reviews of inverters - or was it panels - model by model number, as assessed in California. But this boiled down to a very narrow range of manufacturers. And it seems that models are being improved or redesigned all the time, so if I was offered a product with a different number from your list, what should I make of that? Show additional information
So far, my system is not switched on - hope my retailer will do it after the Xmas break.
I read a number of online reviews by happy customers, but in fact they didn't help me make comparisons or judgments. I didn't find any negative ones. I also read your reviews of inverters - or was it panels - model by model number, as assessed in California. But this boiled down to a very narrow range of manufacturers. And it seems that models are being improved or redesigned all the time, so if I was offered a product with a different number from your list, what should I make of that? Show additional information
Value for money? Only time will tell if it was a good economic decision.
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The Installers are great it is just the Power Suppliers and getting them to swap over. we are still not on the grid and it has been 4 weeks. AGl need to be more accountable.
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Energy Assist did not give us a hard sell. They explained solar systems, advantages and disadvantages, and ways to save money on electricity. Gave us a number of options for our situation - shade for times in the winter. Never did they give a hard sell just gave us the information and gave us time to think. We decided on a 4.5KW system with a Solar Edge Inverter and Jinko Smart Module panels. Installation was quick and they explained everything along the way. So far, the after installation customer service has been great. Very happy with Energy Assist Victoria
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Friendly and informative, easy to understand installers were friendly and helpful, i would highly recommend energy assist
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There is so much you need to find out about when researching solar, and we did find out some valued information from your 3 businesses.
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Can highly recommend Energy Assist Vic. Great communication, easy to arrange, onsite quote and inspection, all questions answered, super quick turn around from sign up to installation, smaller local business with a interest in their customer. Very glad we decided to go with this company over other larger companies. Would certainly deal with them again in the future if we ever expand our solar system.
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If I need another system elsewhere I will ask them to do it for me.
Very good service, clean and good quality installation. Show additional information
Very good service, clean and good quality installation. Show additional information
I am very happy with Energy Assist - good service and happy to help. The solar energy business is something I knew nothing about and I had to go with my instinct. I spoke to a few companies and there is alot of pressure to make a sale - they tell you lots of things about their services and guarantees but it came down to price and although the system is not up and running yet, I'm happy so far. Beware - there are alot of cowboys out there!
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Installation was quick. Up and running well.
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Meterboard was upgraded with circuit breakers and it took four days to get the electric hotwater system back in operation.
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It is hard to rate value for money or quality of system until he have had a few bills to compare the "before and after".
Energy assist was easy to deal with and their service and follow-up with paperwork was great. Our system was installed on 2nd March, 2012. Final payment was made on 7th March, 2012.
Certificate of Electrical Safety was issued on 7th March, 2012. Paperwork sent to RED ENERGY 9th March, 2012
The same cannot be sail about our Energy Retailer RED ENERGY.
They managed to loose our paperwork as after approx. 2 weeks without any word I rang them only to be told they didn't have our paperwork. I had rang Energy Assist to make sure they had sent everything before I called RED and they had sent it off 2 days after receiving our final Payment.
RED them asked if the paperwork could be re-sent, so I asked what fax number or email they would like it sent to so it didn't get lost again.
I received a call later that same day to confirm they had received our paperwork and that I would receive a letter outlining their costs to reconfigure our meter and a form for our consent.
Another 2 weeks passed before I rang them again only to be told they were waiting for our consent to do our conversion. Surprisingly to this day we have not received any paperwork to that effect from RED.
Consent was given over the phone and I was told it could be a further 20 business days before we were connected!
This would have made it 2 months since we had our Solar System installed!
I am happy to say that as of Wednesday 2nd May we are now connected to the grid and hopefully now able to take full advantage of our somewhat sizeable investment.
Energy Assist were better than Good, but I think Fantastic is a bit over the top. Show additional information
Energy assist was easy to deal with and their service and follow-up with paperwork was great. Our system was installed on 2nd March, 2012. Final payment was made on 7th March, 2012.
Certificate of Electrical Safety was issued on 7th March, 2012. Paperwork sent to RED ENERGY 9th March, 2012
The same cannot be sail about our Energy Retailer RED ENERGY.
They managed to loose our paperwork as after approx. 2 weeks without any word I rang them only to be told they didn't have our paperwork. I had rang Energy Assist to make sure they had sent everything before I called RED and they had sent it off 2 days after receiving our final Payment.
RED them asked if the paperwork could be re-sent, so I asked what fax number or email they would like it sent to so it didn't get lost again.
I received a call later that same day to confirm they had received our paperwork and that I would receive a letter outlining their costs to reconfigure our meter and a form for our consent.
Another 2 weeks passed before I rang them again only to be told they were waiting for our consent to do our conversion. Surprisingly to this day we have not received any paperwork to that effect from RED.
Consent was given over the phone and I was told it could be a further 20 business days before we were connected!
This would have made it 2 months since we had our Solar System installed!
I am happy to say that as of Wednesday 2nd May we are now connected to the grid and hopefully now able to take full advantage of our somewhat sizeable investment.
Energy Assist were better than Good, but I think Fantastic is a bit over the top. Show additional information
Rezeko bombarded us with computer generated emails and ignored multiple email questions to them until a sales manager was involved. Further computer generated emails followed without any feedback as to why emails from us were ignored. Another supplier / installer was on our shortlist however did not get the job due to inconsistent and sometimes contradictory but slow answers to our questions - with an overlay of smart attitude whilst 'slagging off' the opposition installers. They also gave poor STC value in comparison and initially varied installation timeframes for a relayive of mine. Such service caused us to feel the company may be unreliable, whether or not such an impression was accurate. So we chose Energy Assist.
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They had the best website.
Response to questions was very good. Show additional information
Response to questions was very good. Show additional information
