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National Renewable Group Australia Reviews

Based on 52 reviews

  • 5 star 14
  • 4 star 36
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.27
  • System Quality
    4.62
  • Customer Service
    4.87
  • Installation
    4.80

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About National Renewable Group Australia, Solar Installers

Setting the Standard in Solar Solutions
When National Renewable Group (NRG Solar) began, our initial mission was to provide expert solar maintenance and repairs for people who found it difficult to get qualified solar technicians to work on their systems or had purchased solar from companies that were no longer in business.
We quickly earned a national reputation for providing expert solar panel system service and support
In the process of fixing failed and underperforming systems, we saw firsthand the results of previous installers who had been poorly trained, unaware of safe work practices and, oftentimes, plain lazy. We also came across many, many failing inverters. As a consequence of doing hundreds of repair jobs every year, we quickly learned which products were the best performers and which installation techniques were safest and most reliable.
Today, NRG Solar Services is South Australia’s trusted provider of tailored solar solutions
We design, sell, install and maintain premium, affordable solar panel and energy storage systems for your home or business. And our commitment to outstanding customer service, high quality products and unrivalled solar expertise is uncompromising.
Our Mission:
To ensure that every solar panel system in South Australia is safe, reliable and providing the best return-on-investment for its owner.

National Renewable Group Australia Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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Very positive. I feel at all stages i have been informed, I was well briefed by the solar consultant. The system has added value to home and has taken money off bills. Looking forward to batteries! Show additional information
It appears that there was a lack of communication between the sales team and the installers whom were not aware that it was a two storey dwelling. They wasted several hours trying to navigate a path for the wiring from the roof cavity to the sub-board on the ground floor.

The original quotation was for 17 panels but the sales person failed to look at the roof area and relied solely on satellite photos. A roof vent was not noticed which resulted in downgrading of the system by 2 panels. Had I known about the issue I could have arranged to relocate the vent. Now we have 2 less panels and missing out on that benefit.
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The salesman explained EVERYTHING we wanted and needed to know. He did it with confidence and flair. I think his name was (Dean)
The prices were very competitive and the whole transition was done so smoothly and efficiently we had nothing to do but pay the costs. Lol
We did actually get 4 quotes but the fact that this company was based here in Adelaide and the quality of the products they used, we decided to go with them.
We are VERY happy!
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From my first contact in scoping the installation, I have been impressed with the knowledge and effort put in to the design of the system. Previously, I have had quotations from other solar companies and found their offer to be focussed on the maximum number of panels that could be installed on our roof. I appreciated NRG's consideration to the balance between the investment required and the return on that investment, not just the biggest sale you could make.

Organising the installation time and arranging appropriate paperwork was easy and your support staff were very accommodating.

When it came to the installation, the two installers arrived on time and gave a clear explanation of the planned installation procedure. They performed the work efficiently and, most importantly, removed all of the packaging and rubbish when they left.

After the installation, your office staff took care of the SA Power appointment and documentation with little effort from me.
I have no hesitation in recommending NRG to any prospective customer
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Their customer service is excellent, they turned up when arranged, they explained the product and installed without fuss, can't fault them at all. Show additional information
Eddy and Sam made the process so stress free for me. And they are still answering any questions I have by return email. Wonderful! Show additional information
Clear communication, mindfulness of quality, and willingness to take "trouble" for customers are what NRG set themselves apart from other companies. Show additional information
Excellent install team and follow up support after a hiccough with the fronius software Show additional information
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The whole experience was faultless from technical advice to having everything (and I mean everything) taken care of by NRG to installation (they turned up exactly to the minute on time) to pleasant, efficient people. Could not recommend them more highly. Show additional information
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Having had some other issues with our retailer, the salesperson even spent time trying to help us sort those. We have been really pleased with the service we've recieved and wouldn't hesitate to recommend NRG. Show additional information
They just installed the system today. We are yet to get connected to the grid but that will happen next week.
It's not easy to rate the supplier we chose as anything better than good ie above average as there is a small number of quotes received and the information included was for systems of above average quality.
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There were some initial hiccoughs with the computer system but it is working well now. Show additional information
Considering the terrible weather (very hot and windy), difficult roofing construction (old / new mix) and the fact that it was nearing Christmas (heavy load) and we are in an isolated area, the company did an extraordinary effort to carry out their part of the contract with good intentions, service and a cheerful attitude...10 / 10. Show additional information
NRG was the only supplier to take the time to undertake a site visit to provide the quote. The decision to accept the NRG quote was mainly due to the quality of the product even though the cost was slightly higher. Show additional information
I had been dreading getting solar installed as it seemed so complicated and my initial experience with "call centre" solar businesses wasn't good. I found NRG via solarquotes.com.au and Eddy and the whole team were brilliant. No hard sell, just good information. Eddy clearly has a passion for solar and spent a lot of time clearly explaining our options and the pros and cons of different systems. We felt confident that we were getting a system that would work for us. The installation was a dream, as was the administrative side on things. A very happy customer! Show additional information
Great communicators. Did what they promised. Show additional information
The quotes I received were higher and lower.
I did my homework and selected NRG as the best supplier.
I got a good deal.
And they were local.
Fantastic service. They simply did everything.
I just had to sit back and enjoy the savings.
Would I recommend them? Absolutely!
I spend the day monitoring the solar power and determining when to switch on the washing machine ;)
Im spending the savings on some nice wine :) :)
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The sales guy explained the system in a way that we understood. The installation was a bit tricky but they "we're on the ball" & knew exatly how to manage it all. They followed up with after sales contact. We can check our system online to see if it's performing efficiently. What more can we ask. Thank you NRG! Show additional information
Caring customer service, follow up phone calls ..fantastic. a great company with great work ethics. Well done NRG Show additional information
Our salesperson was very good and persisted in providing information to us. The only bit of customer service missing was that the salesperson never contacted us after we signed and paid the deposit. Real customer service would have been given if he had phoned us after installation to see how it went.
Sam in the office was absolutely fantastic and nothing was too much trouble for her, she should be complimented on her approach to customer service.
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Very informative and professional Show additional information
The system is working extremely well ad is better than I expected as our roof is shaded at various time s of the day by our trees. The advice given by the sales rep covered this problem and his recommendations have proved to be correct. The communication between NRG and myself was always cordial and very helpful.
I would recommend NRG to everybody
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From the sales to the installation, I could not fault the service we received Show additional information
very good service ,came when they said they would ,explained everything very well, nice neat and tidy job well pleased. P Clare Show additional information
Really good follow up and communication following sale. The installation was handled seamlessly, with liaison with state electricity distributor occurring smoothly. Installation proceeded smoothly when promised. Faultless. Show additional information
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Good coordination with trade installers and relevant authorities. Show additional information
Because it is the first 3 phase installation they have done with the Enphase micro inverters, they have worked closely with Enphase during the installation.
Customer service went beyond what was necessary: I called up to ask if there was a reason the power had been left off after the first day when the installation was not yet complete, just so I knew if it was safe to turn everything on and if I needed to do it in a particular order or something, and the installer called back to apologise. It had been an oversight, presumably caused by working late and the stress of not being able to finish in the day. The apology was not needed, but demonstrated the company's commitment to service.
Everyone from the first phone call through to final arrangements has been very polite and helpful.
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We had 3 quotes, NRG weren't the cheapest but were mid range priced. We wanted a good solar system and inverter and went with the Fronius which this company has been around for over 75 years. There are cheaper options out there but you pay for what you get, the inverter is probably the most crucial part of the system. Eddie May and his team were fantastic to deal with and explained exactly how the system works and what system suits your needs. We highly recommend NRG Australia, give them a go and you won't be disappointed. Show additional information
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Good service. Installation pending our return home Show additional information
We were impressed by two of the companies who came to our house to do full quotes, Braemac and NRG, but don't recall hearing from Adam Solar, maybe they left a message and we didn't get it? But the two that did come were both very good, not pushy, and I think your service is a really useful one. Show additional information
I gained the impression that each of the suppliers made a judgement as to what issues were most important to me. Between us, this seemed to mislead 2 of the 3 suppliers who offered quotes. My major concern was shading of the panels. NRG seemed to me to address my concerns in this area best. In the event, there is a significant issue - about what I had predicted at this time of year. I will be interested to evaluate this during the summer months.
I was attracted by the new Trina glass-on-glass panels, but Eddy May tested these with micro-inverters and found that they were sensitive to heat and that the inverters needed to be significantly remote from the panels to avoid affecting efficiency. SO I went instead with regular Jinko panels. They look fine.
Having access to the on-line Enphase Enlighten app has been very interesting, and Eddy May is following up on output on this also.
Whether Enphase will prove to be a disadvantage when batteries become more economical remains to be seen (one supplier raised this issue).

SO I am well pleased with the supplier, the system and the recommendation. A good experience. Thanks for the direction - its a great service.
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I got three companies quotations through email, phone and by person. NRG is the only company to talk with me face to face and Eddy the sales man explained everything to me very clearly. After that the admin team Sam provided the best service and prepared all the paper work for me. With all those fantastic experience I'll recommend the NRG to my friends even their price is not the cheapest one. Show additional information
The team at NRG have been very efficient and responsive. The process of installing the solar system, together with a meter upgrade we needed, was handled well with good communication and everything delivered on time and as described. Show additional information
We have had a 15 kW system for 6 years now on our farm so we knew what to expect from the panels inverters in relation to heat, cloudy days ect. We had a quote for a 6 Kw system which was of the highest quality but with the corresponding price. The NRG sales person cut to the chase with an affordable system with a quality inverter matched to solar panels that complement each other. The resulting savings will cut years off the repayment phase and will easily put a cap the energy costs of our house. Now batteries!!!!! Show additional information
I found everyone at NRG very helpful, professional and friendly. Good follow up and advice in all aspects of the purchase. Thank you for putting me one to them.
Tony
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Eddy from NRG was fantastic and spent a couple of hours at our place assessing our needs and discussing our options. We wanted a top quality system on our new home. I feel 100% confident in our solar system as well as the service provided by NRG.
I definitely recommend NRG!
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The customer service has been particularly good from start to finish. At no time was there ever any pressure to proceed and everything was explained in terms we could understand and feel comfortable with. Show additional information
Everyone involved in supplying and installing our system made this experience very easy and stress free even though we are in the middle of no where. Show additional information
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I would highly recomend NRG solar, Eddie and crew have been invaluable both before and after installation. Show additional information