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National Renewable Group Australia Reviews

Based on 65 reviews

  • 5 star 16
  • 4 star 47
  • 3 star 2
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.25
  • System Quality
    4.59
  • Customer Service
    4.83
  • Installation
    4.74

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About National Renewable Group Australia, Solar Installers

Setting the Standard in Solar Solutions
When National Renewable Group (NRG Solar) began, our initial mission was to provide expert solar maintenance and repairs for people who found it difficult to get qualified solar technicians to work on their systems or had purchased solar from companies that were no longer in business.
We quickly earned a national reputation for providing expert solar panel system service and support
In the process of fixing failed and underperforming systems, we saw firsthand the results of previous installers who had been poorly trained, unaware of safe work practices and, oftentimes, plain lazy. We also came across many, many failing inverters. As a consequence of doing hundreds of repair jobs every year, we quickly learned which products were the best performers and which installation techniques were safest and most reliable.
Today, NRG Solar Services is South Australia’s trusted provider of tailored solar solutions
We design, sell, install and maintain premium, affordable solar panel and energy storage systems for your home or business. And our commitment to outstanding customer service, high quality products and unrivalled solar expertise is uncompromising.
Our Mission:
To ensure that every solar panel system in South Australia is safe, reliable and providing the best return-on-investment for its owner.

National Renewable Group Australia Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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2 other companies did not bother to come and explain solar to me in fact one supplier didnt seem to care. The professionism of the sales person was very noticable and the office get me fully in touch with procedues and the installers were first class. Couldnt be happier Show additional information
From beginning to end we didn't have to do a thing, it was all taken care of. An amazing experience. Show additional information
Price includes microinverters due to partial shading Show additional information
All three companies contacted me however the only one to follow through and make an effort to come and asses the site was NRG solar I received a quote from one of the companies which just seemed to be the bare minimum. I made a time and place to meet the guy from solar wholesalers but he didn't turn up. Show additional information
Hi Eddy,
I have never taken the the time to actually sit down and write a Testimonial. I contacted NRG to get a solar install quote in late Jan 2016. I was at at sixes and sevens as to the value of solar and what I needed, with all the mis- information and confusion out in the market place. I received a phone call from your salesman/expert in the solar world, I had had 2 other quotes previous to the NRG call and to say that I was non the wiser as to having solar installed after these quotes would be an understatement. The NRG Rep and I agreed to meet in early Feb 2016 at my house to discuss my solar needs.

This is where things go pear shaped, my partner Tracy passed away suddenly and my world just fell apart.
NRG Salesman turned up at the organised time on the day agreed, I was not in the right head space mentally or emotionally to deal with the anybody let alone making an informed decision about the costly exercise of installing Solar. On answering the door I was greeted by a beaming smile, he introduced himself as ? and that he was here to give me some advice on my solar needs. I explained my situation and that I was sorry but not up to dealing with this matter at this time. ? extended his condolences and said that he would be happy to arrange another time and for me to give the number on his business card a call when I was up to it. I took the card and asked him if he could just take a look around and gather the necessary information so that he could do the quote at his office, saving him a second trip to my house as I live approx 120 km from Adelaide. He said he could do this but he would prefer to come back. He explained he felt he could provide a more detailed and accurate quote, if we could go through some questions about my lifestyle and requirements from an energy perspective. I then felt even more guilty about messing him about then. Than when I first opened the door as he was so empathetic with my situation. So I asked him to stay and do the quote as originally arranged, we sat down and he asked me about what I wanted to achieve by installing Solar. During the quote process I must have broken down in tears 6 or 7 times in the 40 mins he was there, at one point he gave me a hug and many lovely words of sympathy, he left telling me that the quote was for the highest quality parts and panels and that the price was the best he could do and that he hoped I would be ok and that he would wait to hear from me and that there was no pressure either way to move forward. I took the quote to the local electrician in my town who does Industrial Solar Installations in remote sites across Australia. He looked over the quote and told me that if they used the parts that were quoted it was a super competitive quote and I should have absolutely no issues for years to come.

Next came the lovely and compassionate Sam Craft
I called several weeks later to accept the quote and go with NRG installing my Solar, I was sent out some information regarding what would be happening going forward. I was then contacted by a lovely lady by the name of Sam Craft in a nut shell she was amazing, helpful, friendly and super professional keeping me informed the whole way through, even after the solar was done I called Sam several times to asked an inane question about hot water and an issue with my origin bill. Sam sorted the problem with the Hot water easily in her usual help full way. However the Origin bill was not so straight forward, so in you step Eddy, I explained the problem with the excessive bill to you Eddy, you said you would look into it. Within the day I received a detailed email with what you thought may have been the issue and that Origin had made a blunder changing over the old meter with the new meter. Armed with a very comprehensive account of what you [Eddy] thought the problem was and a strategy to get the bill reduced to an amount that I thought reasonable ( which was a reduction of over $500] so nothing to sneeze at. It took me 5 months to actually get the bill reduced by $475 with a lot of heated conversations over many hours with Origin. I guess what I m saying is that the Origin Issue had nothing to do with NRG. So with out Eddy going out of his way and well beyond what he had to do, I would be $475 poorer, truly customer service at its best.

As I said in the beginning I have never written a Testimonial so the time line is a bit out because in the middle of all of this was the Installation. The Crew that showed up for the solar install were fantastic to. Jarrad was the boss Jarrad worked with SA power Network on my behalf to make sure the finished job was done to perfection, at one stage SA Power wanted me to remove a tree that had been at the side of my house for 50 years to make it easier for SA Power to put the new meter in. Jarrad your installer negotiated with them to trim the tree not remove the tree altogether. I think him speaking Tradie to him.
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I chose NRG because they were the only ones that came to the property, looked at and assessed the roof space, discussed with us what we wanted and what we hoped to achieve from going solar, and then explained what they proposed as the most suitable system to achieve this and why. The other companies simply sent quotes based on the Google image of the house and without any input from us as to what we may or may not want. Show additional information
Would highly recommend NRG purely for the product knowledge, quality of products used for installation, excellent customer service and ease and personal attention of going through with the entire process of our solar installation. Awesome job indeed ! Thank you SolarQuotes...thank you Finn :D Show additional information
The system has just been installed and I will reserve judgement on system quality until it has been operating for a while. Show additional information
The consultant who came to see us was excellent and showed us the quality materials that would be used with our installation. All materials used are backed up by offices in Australia plus NRG offer services not mentioned by others such as repairs/replacement parts.
Communication from NRG office was very good keeping us up to date with the planned installation.
The installers were here on time and completed the job very efficiently and tidily.
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Very happy with the service and information provided by NRG. They were the only supplier who came to us. The consultant clearly explained the pros and cons of the systems they provide, the cost to us and the expected return on investment. They communicated with us through the whole process. Highly recommend NRG. Show additional information
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Very positive. I feel at all stages i have been informed, I was well briefed by the solar consultant. The system has added value to home and has taken money off bills. Looking forward to batteries! Show additional information
It appears that there was a lack of communication between the sales team and the installers whom were not aware that it was a two storey dwelling. They wasted several hours trying to navigate a path for the wiring from the roof cavity to the sub-board on the ground floor.

The original quotation was for 17 panels but the sales person failed to look at the roof area and relied solely on satellite photos. A roof vent was not noticed which resulted in downgrading of the system by 2 panels. Had I known about the issue I could have arranged to relocate the vent. Now we have 2 less panels and missing out on that benefit.
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The salesman explained EVERYTHING we wanted and needed to know. He did it with confidence and flair. I think his name was (Dean)
The prices were very competitive and the whole transition was done so smoothly and efficiently we had nothing to do but pay the costs. Lol
We did actually get 4 quotes but the fact that this company was based here in Adelaide and the quality of the products they used, we decided to go with them.
We are VERY happy!
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From my first contact in scoping the installation, I have been impressed with the knowledge and effort put in to the design of the system. Previously, I have had quotations from other solar companies and found their offer to be focussed on the maximum number of panels that could be installed on our roof. I appreciated NRG's consideration to the balance between the investment required and the return on that investment, not just the biggest sale you could make.

Organising the installation time and arranging appropriate paperwork was easy and your support staff were very accommodating.

When it came to the installation, the two installers arrived on time and gave a clear explanation of the planned installation procedure. They performed the work efficiently and, most importantly, removed all of the packaging and rubbish when they left.

After the installation, your office staff took care of the SA Power appointment and documentation with little effort from me.
I have no hesitation in recommending NRG to any prospective customer
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Their customer service is excellent, they turned up when arranged, they explained the product and installed without fuss, can't fault them at all. Show additional information
Eddy and Sam made the process so stress free for me. And they are still answering any questions I have by return email. Wonderful! Show additional information
Clear communication, mindfulness of quality, and willingness to take "trouble" for customers are what NRG set themselves apart from other companies. Show additional information
Excellent install team and follow up support after a hiccough with the fronius software Show additional information
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The whole experience was faultless from technical advice to having everything (and I mean everything) taken care of by NRG to installation (they turned up exactly to the minute on time) to pleasant, efficient people. Could not recommend them more highly. Show additional information
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Having had some other issues with our retailer, the salesperson even spent time trying to help us sort those. We have been really pleased with the service we've recieved and wouldn't hesitate to recommend NRG. Show additional information
They just installed the system today. We are yet to get connected to the grid but that will happen next week.
It's not easy to rate the supplier we chose as anything better than good ie above average as there is a small number of quotes received and the information included was for systems of above average quality.
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There were some initial hiccoughs with the computer system but it is working well now. Show additional information
Considering the terrible weather (very hot and windy), difficult roofing construction (old / new mix) and the fact that it was nearing Christmas (heavy load) and we are in an isolated area, the company did an extraordinary effort to carry out their part of the contract with good intentions, service and a cheerful attitude...10 / 10. Show additional information
NRG was the only supplier to take the time to undertake a site visit to provide the quote. The decision to accept the NRG quote was mainly due to the quality of the product even though the cost was slightly higher. Show additional information
I had been dreading getting solar installed as it seemed so complicated and my initial experience with "call centre" solar businesses wasn't good. I found NRG via solarquotes.com.au and Eddy and the whole team were brilliant. No hard sell, just good information. Eddy clearly has a passion for solar and spent a lot of time clearly explaining our options and the pros and cons of different systems. We felt confident that we were getting a system that would work for us. The installation was a dream, as was the administrative side on things. A very happy customer! Show additional information
Great communicators. Did what they promised. Show additional information
The quotes I received were higher and lower.
I did my homework and selected NRG as the best supplier.
I got a good deal.
And they were local.
Fantastic service. They simply did everything.
I just had to sit back and enjoy the savings.
Would I recommend them? Absolutely!
I spend the day monitoring the solar power and determining when to switch on the washing machine ;)
Im spending the savings on some nice wine :) :)
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The sales guy explained the system in a way that we understood. The installation was a bit tricky but they "we're on the ball" & knew exatly how to manage it all. They followed up with after sales contact. We can check our system online to see if it's performing efficiently. What more can we ask. Thank you NRG! Show additional information
Caring customer service, follow up phone calls ..fantastic. a great company with great work ethics. Well done NRG Show additional information
Our salesperson was very good and persisted in providing information to us. The only bit of customer service missing was that the salesperson never contacted us after we signed and paid the deposit. Real customer service would have been given if he had phoned us after installation to see how it went.
Sam in the office was absolutely fantastic and nothing was too much trouble for her, she should be complimented on her approach to customer service.
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The system is working extremely well ad is better than I expected as our roof is shaded at various time s of the day by our trees. The advice given by the sales rep covered this problem and his recommendations have proved to be correct. The communication between NRG and myself was always cordial and very helpful.
I would recommend NRG to everybody
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From the sales to the installation, I could not fault the service we received Show additional information
very good service ,came when they said they would ,explained everything very well, nice neat and tidy job well pleased. P Clare Show additional information
Really good follow up and communication following sale. The installation was handled seamlessly, with liaison with state electricity distributor occurring smoothly. Installation proceeded smoothly when promised. Faultless. Show additional information
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Good coordination with trade installers and relevant authorities. Show additional information
Because it is the first 3 phase installation they have done with the Enphase micro inverters, they have worked closely with Enphase during the installation.
Customer service went beyond what was necessary: I called up to ask if there was a reason the power had been left off after the first day when the installation was not yet complete, just so I knew if it was safe to turn everything on and if I needed to do it in a particular order or something, and the installer called back to apologise. It had been an oversight, presumably caused by working late and the stress of not being able to finish in the day. The apology was not needed, but demonstrated the company's commitment to service.
Everyone from the first phone call through to final arrangements has been very polite and helpful.
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We had 3 quotes, NRG weren't the cheapest but were mid range priced. We wanted a good solar system and inverter and went with the Fronius which this company has been around for over 75 years. There are cheaper options out there but you pay for what you get, the inverter is probably the most crucial part of the system. Eddie May and his team were fantastic to deal with and explained exactly how the system works and what system suits your needs. We highly recommend NRG Australia, give them a go and you won't be disappointed. Show additional information