Pedleys Electrical Service Reviews
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Pedleys Electrical Service is a Solar Power Installation company based in Raceview and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes
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Pedleys Electrical Service Reviews (43)
Show Most Recent reviews from All time across Australia
Average Scores
4.1/5
Value for money
3.9/5
Quality of System
3.9/5
Installation
3.8/5
Customer Service
- 5 star 16
- 4 star 15
- 3 star 2
- 2 star 3
- 1 star 7
View Timeline
21 June 2022
22 August 2021
Great Installation
After a bit of a stumble at the gate it all went well. Good customer service and the best installation team01 August 2021
Don’t bother
They hound you for weeks until you sign up ensuring you purchased the best value for money. Installation was not bad apart from no instructions being left. I have called and emailed this company so many times usually without reply but when they did reply I was told someone will call me back. Received an email offering me a free service but no one ever came out. I have called voicing concerns that the system is not working as it should but they don’t care!! I pay more now including repayments than I did before solar with electricity, even though I was assured that the solar would at least cover my repaymentsPanel rating: 1/5
Inverter rating: 1/5
13 July 2021
Do Not Spend Money Here
I am writing this review as a last attempt to get Pedley’s Solar to do the right thing.Almost four years since my $10,000 + Solar system was installed with a Ten-year warranty PEDLEY’S promise, they have failed my family.
Over the past 3 + years I have called and emailed more times than I can remember, with one call returned with a promise that someone would call me back to assist - 2 years ago.
For anyone thinking about getting a Solar System from Pedley’s, my issues for the past years are:
1. During a rain gutter clean, I found several clamps loose in the rain gutter that are used to hold the solar panel on the roof. I again contacted them and got no response. My Concerns is I'm not sure what is holding up the panels.
2. I have requested a system service and offered to pay; as expected, still no response from them.
3. The system has digital access to see systems performance, I was never shown how it was to be connected, Pedleys failed as promised to show me.
4. I asked for a Battery system solution, no response.
5. I am questioning the performance of the PEDLEY’S solar system to deliver.
I have seen Pedley's Solar advertising, Google and Facebook, about how good they are, well that is until you pay and then you are on your own. All I want is what I paid for, nothing more and nothing less. As a business owner, I do not have time to chasing you up on things you advertise on your website and promise. Pedley’s call me back, or I am forced to take this to the Dept of Fair Trade and the ACCC.
09 June 2021
Absolute disgrace
Sale and quoting excellentInstallation good
Customer service disgraceful
Still waiting for my hot water heater timer and connection to normal tariff.
Now can’t get hold of them.
28 May 2021
Thank you for your awesome team
Only had my system installed yesterday and it's working great. I did a lot of researching and from the first contact with Aaron I felt confident that my questions were answered honestly and truthfully. The installation team were great and clean, they tidied up after themselves. I will be recommending Pedleys to friends. Thank you07 May 2021
Installers
Just had the system installed. Technician explained really well. We'll have to wait and see how good the system is.06 May 2021
Thanks You for helping us to Save and Make Money
Instructions and Delivery of Information were made easy for us to understand and explained in detail when we asked lots of questions, so glad we choose to go with the Pedleys Team. Thank You and good luck with your business future expansion. Aaron and TheresePanel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
01 May 2021
Clean and tidy
Guys did a great solar panel installation for my nana in Ipswich!Panel rating: 5/5
Inverter rating: 5/5
29 April 2021
Very bad Customer service, wasting money
Too much money , very bad customer service. Not quality system..27 April 2021
Best installer out there
This is the easiest recommendation I have ever made. As an engineer I love my research. I happily spent several months sifting through installers until I found Pedleys. I found their knowledge of their products and their trade to be excellent. It was very obvious that these guys have been successfully installing solar systems for a long time and were not going anywhere. This is important to me if I ever need to claim a warranty.Once I signed up they were very quick to get to the install and did a tidy and professional job. They were safe in their approach to the rooftop install and took into consideration things like inverter proximity to gas bottles. They helped me with finance options and organised the grid connection without hassle.
I have had this system for 18 months now and it has never given me a single minute of issues. I have recommended Pedleys to friends who have all had good experiences and have come back to thank me. I'm very very happy I used them.
Panel rating: 5/5
Inverter rating: 5/5
22 April 2021
My perfect installation
My solar experience started of with so many calls from so many different companies. Lots of them new and after looking into it they had traded under different names before which seemed dodgy, and promising the world and wanting cash up front to start. I had a broker called Elias call me and had everything, finance included sorted within a few days and now I’m connected to the grid 3 weeks later and making some coin. I couldn’t be happier with pedleys. Easy to deal with, super professional and a super neat job.Panel rating: 5/5
Inverter rating: 5/5
12 April 2021
Super professional and efficient service - highly recommended
Very happy with Pedley's Electrical Service and I want to acknowledge the terrific job they have done. The team is very professional, great communication and customer service from the start to the end. I highly recommend Pedleys to anyone looking to go solar. Big thank you to the Pedleys team !Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
09 April 2021
Fantastic Install !!
The team that performed my installation were polite, respectful and honest from start to finish! The final product is performing at exactly what I was quoted, if not better !!All my questions were answered thoroughly, and the team in the office are very responsive. 10/10 recommend
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
09 April 2021
Great product and service
I used Pedleys Solar because I was able through Solar Quotes to compare panels and inverters in my quotes and they had the ones that I thought were good - the service was great - and the installation was on time. They also helped organise the grid connection after the install.Panel rating: 5/5
Inverter rating: 5/5
08 March 2021
Terrible Customer Service
Took 3 months to have our inverter replaced under warranty. Had to keep following them up every step of the way. Inverter worked for 9 days and is not working again. Phone line just rings out and you can't leave them a message (not that they return them anyway)They don't reply to the online chat or the emails you send through either.
The worst customer service I have ever experienced.
Inverter rating: 1/5
08 March 2021
Don't waste your time show all good at sales when it come to installation and getting it switched on 10 weeks later still waiting
Is a company that has a hot sales team not bad installers even though they help themselves to drinks out of the garage still have not turn the system on after 10 weeks the owner of the company does not answer his phone calls Queensland gets upset when you leave a review that's honest on their website they give you a courtesy call or promises and no-go still waiting current affair would love itPanel rating: 1/5
Inverter rating: 1/5
This 1.00 star review was removed at the request of the reviewer
Learn More29 January 2021
Dodgy company and terrible after-sales service
They were very responsive during sales and have made us believe that they're a big company with their own installers and excellent after-sales customer care.We signed and come installation date (2 Dec 2020), a rude installer came who even gave us his own business card. He couldn't complete the monitoring system installation and rudely told us to just call the IT dept.
Weeks and weeks and numerous unreturned calls after, our monitoring system is still not up and running.
We're extremely disappointed and very worried on how a warranty claim will be handled.
19 January 2021
Terrible customer service
The quoting process went fine, our money was collected promptly.The installer was 6 hours late with no apology.
The system sits unused on our roof for 6 weeks so far as no inspector has been.
Pedleys has not returned phone calls, emails or texts. Have not been provided with Certificate of Electrical Safety.
29 October 2020
A little early to to be able to rate the quality of the system. So far I am very happy with the service
Sales process a little overdoneInstallation very good.
They have helped me with organising the grid.
05 October 2020
Great Service
The sales and quoting process was great from all of the companies. I did some independent research as well so I could understand what was being quoted and how to evaluate these based on our needs.Pedleys we’re responsive to my numerous questions. The installation went well without any hitch and I was consulted about positioning of cables and the inverter.
02 September 2020
Original Review on 30-12-2019:
Installed on time considering time of year
Sales process okay.Installation could have been better. We had to tidy up after installation.
Grid connection should happen tomorrow.
8 months later we asked Helena: "Are you happy with the performance of your system so far?"
Very happy, performed to all our expectations.29 June 2020
Fantastic service, installation and customer service
The information given when we asked about the solar system was given showing empathy and consideration for our needs and circumstances. They were professional and helped in every way that was possible. The installation was completed in a timely and efficient manner and they went out of their way to help us. The after sale service has be excellent wth the help and guidance shown. I would highly recommend Pedley for the sales and quotation process as well as the installation of the solar system and the excellent and professional customer service.30 April 2020
So far I'm very impressed with the power these panels are giving me on a daily basis.
I couldn't be happier with my choice.
Panel rating: 5/5
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I couldn't be happier with my choice.
Panel rating: 5/5
05 April 2020
Good service and quality
Had 5 quotes and Pedleys was recommended to me so got a quote and looked at all the quotes and what they were supplying and decided that Pedleys was the one to go with.27 March 2020
very good product, good efficient service and they do asbestos installation
very good product, good efficient service and they do asbestos installation12 March 2020
Competitive pricing.
Entirely process was smooth and very efficient!I was on a very tight budget, I spent a little more than I hoped for but no one could offer a warranty like these guys could. Definitely worth the bit of extra money
Panel rating: 5/5
Inverter rating: 5/5
10 March 2020
Great people, even better workmanship
Had a great insall the other day.Very happy with the people and the quality of everything
10 February 2020
Disorganised installer
Sales person was very good but that is where it stopped. The process after I paid the deposit was very messy & i had to continually chase them up. I think they somehow got me in their system twice & kept getting confused. I had to chase them regularly & they seemed to have no real handle on the progress. The installation of the panels, was very good but the new switch board took ages & again i had to chase them. From payment of deposit to completion of install was about 75 days & it would still be going if i hadn't been reminding them.29 January 2020
Original Review on 30-05-2019:
System is working very well.8 months later we asked Garry: "Are you happy with the performance of your system so far?"
Yes. However the conditions can play havoc with large variations from day to day. On a clear warm day it has produced 40 kW but the weather has been smokey, scattered clouds or heavy clouds with rainfall. The variation can be 15 - 40kW from day to day. Frustratingly the conditions have been mainly on the downside. I have not been able to realise the systems full capacity since we installed it last May. Would like to have one week of perfect weather. We have never had to pay a bill but the Rebated amount in inconsistent. The heavy rain does however clean dust from the panels. With the drought dust has been constant and heavy.It is a 6.6kW system.
08 January 2020
Helpful Installer
The salesman was very pushy and wouldn't listen to what I wanted in the way of budget, kW system and brand of panels and inverter. In the end I finally signed off on the panels brand I wanted with the inverter brand (Sofar) they push for and a price I was happy with. The installers came out to install the system, the installer was extremely polite and helpful, but the panels and the inverter were not what I signed off on. After installation I contacted the salesman about it and he advised that he was not aware of the change (great communication there) and neither was I for that matter (excellent customer service - NOT!), and the salesman advised that I was given a mid level system for a low level price. I am not convinced that Growatt is mid level and I have never heard of Akcome (the brand Pedley's push for). Great no fuss installation but terrible customer service.Panel rating: 3/5
Inverter rating: 3/5
22 December 2019
Another happy customer
Hi Dennis,Thank you for attaching the link as discussed. We would also like to say thank you for your time and effort, to see us yesterday. Your product presentation was easy to understand, and the professional nature in which you did it, is a credit to you.
My wife and I will talk some more about it over the weekend, and once we have come to a decision, we will contact you.
Kind Regards
Devon Roma
Panel rating: 5/5
Inverter rating: 5/5
25 November 2019
used based on mates similar installation and service back up locally
Solar quotes helped me decide, only 2 companies out of the 3 provided a quote.green were very good but in the end I used Pedleys because they had installed close to me 6 months previously and my mate had been very happy with the system installed
This 1.00 star review was removed at the request of the reviewer
Learn More20 July 2019
01 June 2019
Friend and efficient
Got an initial quote on Friday and system installed following Saturday. No pushy sales people, all contact was professional, everyone turned up on time and they did exactly what they promised. Happy so far, and love the electricity meter going backwards.19 March 2019
The installation and service from Pedleys Solar has been exceptional. From Initial contact sales representative Martin to final installation guy James was outstanding.
I would have absolutely no issues in recommending them to anyone who would be interested in installing solar panels.
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I would have absolutely no issues in recommending them to anyone who would be interested in installing solar panels.
02 March 2019
The sales representative Martin was outstanding considering all the questions I threw at him over 6 months of research.
James the installer was brilliant and completed the job in a day with his offsider.
The installation was very professional with James also taking time out to explain all about the system.
The only small fault I found was the communication with Pedleys office staff.
Would defiantly recommend Pedleys for any Solar installation.
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James the installer was brilliant and completed the job in a day with his offsider.
The installation was very professional with James also taking time out to explain all about the system.
The only small fault I found was the communication with Pedleys office staff.
Would defiantly recommend Pedleys for any Solar installation.
22 January 2019
To start with Martin and dealing with office ladies Laura and Maddison was just a breeze.
Installers ; Callum, Tyler and Isac were just fantastic and very quick and tidy!
Very Happy customer!
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Installers ; Callum, Tyler and Isac were just fantastic and very quick and tidy!
Very Happy customer!
18 January 2019
16 September 2018
Excellent service. Sales team was very informative for both myself and my parents. Would recommend then to everyone
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01 June 2018
01 May 2018
Jeremy Pearce was extremely professional sales person.
Inverter rating: 5/5
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Inverter rating: 5/5
04 December 2017
Inverter rating: 2/5