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PureGen Energy Reviews

Based on 9 reviews

  • 5 star 5
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.67
  • System Quality
    4.78
  • Customer Service
    5.00
  • Installation
    4.89

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About PureGen Energy, Solar Installers

PureGen Energy is a Solar Power Installation company based in Hunters Hill and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

PureGen Energy Solar Reviews

We are so pleased that we chose the PureGen Energy team to install our solar energy and battery system. Because we live in a big house and consume large amounts of energy, we installed 33 LG solar panels and 8 Enphase batteries. We followed Vincent's recommendations of brands and system size, and the energy produced and stored by our system has matched our consumption habits perfectly. The PureGen Team went way beyond what we expected in terms of customer service and follow-up monitoring of the system. Vincent even spent many hours free of charge working and collaborating with our electricity supplier to fix an electricity meter problem caused by the electricity supplier. This is certainly gold standard customer service. Based on our flawless experience with Puregen, I cannot recommend them highly enough to install your solar energy system. Show additional information
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When you’re making such a large investment you need to be confident that you’re spending your money wisely. Only time will really tell but this process has given me about as much confidence as I could expect. Show additional information
Just like to pass on a couple of comments about the installation process of our additional solar cells and the new Enphase batteries.

As far as we are concerned the process was seamless. Matt and Corey were extremely efficient, caring, very helpful and informative and struck me as genuine, polite, pleasant guys and I have to say that they are a real credit to your organisation. Couldn't recommend them highly enough.

Looking forward to being able to monitor the system going forward.

Thanks for your help, much appreciated.
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From initial contact, through to installation and continuing until the present we have been greatly impressed by the Pure Gen team. Before contacting Pure Gen we had spent many hours researching solar panels and batteries, so were armed with lots of questions which Vincent patiently and professionally answered. The system was installed in the specified time frame. Each day we look on line at how the system is functioning. We are amazed at how well the system is functioning even during the winter months. The service that we have received has been exemplary. It has been our pleasure to recommend Pure Gen to several of our friends. 10 out of 10 Show additional information
I found that after talking to 5 different companies, that there are a lot of cowboys out there, who prey on peoples general lack of knowledge about solar and battery storage. Everyone I spoke too, except for Vincent, from PureGen Energy, went the hard sell and offered no genuine advice about what would work best for my situation. Vincent spent time on the phone with my Wife and I to discuss our exact needs and pointed out the advantages of different size systems, together with the pros and cons of battery storage and the truth about warrantees with different brands of panels. We opted for a 6kW system comprising of LG panels connected through EnPhase micro inverters and three EnPhase 1.2kWh AC batteries. The batteries are modular, so we can add more later if required. The complete installation only took a day and a half. Matt and Corey, the electricians assigned to the installation, were extremely professional, explained the installation process, how the system worked and they cleaned up after completion. Show additional information
The whole process with SunGen (PureGen) was amazing. The consultation process was simple yet very informative. The team listened and understood the material and research I had and complimented this with alternatives and experience that was second to none. I felt informed and confident that the decisions we made will achieve the best possible outcome. The installation team have been amazing, they have been very professional and have taken the safety of the crew as the number one priority. I genuinely believe this is the most important aspect of the installation. The quality and craftsmanship displayed by the team has been tremendous, the attention to detail the time spent making sure everything is perfect is very much appreciated. The team have respected the quality of the products being purchased and the look and aspects of my home. I can not rate SunGen high enough in their approach and service proposition post installation. As and when technology improves, I will be using SunGen to upgrade to batteries, micro-inverters for high output panels (eventually) and increasing panels when my solar hot water fails. I will be recommending the Sungen team SolarQuotes to everyone I know. Show additional information
Solar quotes arranged for two quotes. I went with PureGen
PureGen were very professional. They know their business well! The service was quick yet thorough. I would strongly recommend PureGen and the advice and guidance provided by Solar Quotes.
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My actual cost was increased dramatically due to the fall in the RECs price between when I was quoted and installation so I stored my RECs and so paid 26,000 rather than 18,000. The guys seemed very helpful and the system looks good. Show additional information